Senior Operations Manager

Posted by Akshaya Patil
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Pune
5 - 13 yrs
₹9L - ₹15L / yr
Full time
Skills
Operations
Account Management
Operations management
Team Management
Strategic planning
Strategic communication
Job description

About us:

GigIndia is on a mission to provide meaningful employment opportunities to 100m+ job seekers in India through gigs (part-time jobs). GigIndia empowers enterprises to scale rapidly with an on-demand certified 1,000,000+ gig workforce of job seekers across 200+ cities in India. GigIndia’s AI/ML technology platform automates the process of recruiting, training, and managing the workforce. We are the go-to platform for enterprises having completed 35million+ gigs with us in 3.5 years since inception. 


We were YourStory’s TECH30 2019 startups. GigIndia has raised over ₹9 Crores from leading VCs and marquee angels like S Ramadorai (Ex-CEO, TCS) & Kiran Deshpande (Ex-CEO, Tech Mahindra.


What we’d like to see:

You will help us fuel the growth and have a measurable impact across the region using a combination of strategy, planning, stakeholder management, and data-driven decision-making. You should have good time management skills and be able to work both autonomously and collaboratively with a cross-discipline team. You should have the attitude of hyper iteration and excellent attention to detail.


You will:

  • Develop new business mass communication to introduce the solutions/services and identify appropriate customers within the target market
  • Design and implement processes, specific to the project and client
  • Manage the lead generation and lead qualification vertical by use of internet technologies, voice processes, and social media.
  • Maintain relationships with clients by providing support, information, and guidance.
  • Oversees the operations of the team and ensure goals are met and service levels adhere to established quality standards
  • Identifies opportunities for improvement; recommends possible training opportunities
  • Update product knowledge on an ongoing basis.
  • Conduct staff performance reviews to assess needs, cost/benefit analysis, and other operational strategy assessments.
  • Establish a high standard for productivity, quality, customer service as well as define user guidelines.
  • Develop company systems for customer interaction and voice response and control the implementation process.
  • Manage and improve center performance through performance monitoring, problem resolution, system audits, and quality assurance measures.
  • Prepare an annual budget after estimating necessities, correcting overspending, analyzing cost variance, and scheduling expenses.
  • Maintain consistent professional improvement through company provided workshops, tracking trends, and active participation in team projects
  • Identify gaps every day and solve them, also keep track of quality and productivity of giggers
  • Partner with key internal partners on projects, program performance, and continuous improvement of assigned programs

You must have:

  • 5+ years of relevant experience
  • Strong analysis and interpretation skills
  • Ability to plan in the best manner and excellent execution skills
  • A proven track record of strong client relationships and client service skills
  • Excellent people management skills
  • Willingness to learn and enhance own development by taking responsibility for staying informed and up to date with industry knowledge
  • Leadership skills and ability to drive work by action

It would be nice if you have:

  • Well-developed communication skills, both verbal and written.
  • Strong organizational skills to juggle multiple tasks within the constraints of timelines
  • Ability to establish successful working relationships.
  • A self-starter attitude and should be able to motivate others to improve their quality of work.

 

You would love to be a GigIndian because you get:

  • A culture for innovation that gives you the prowess to create, make and innovate
  • Best-in-class salaries to highly competitive ESOPs along with a great learning work environment, we offer you a place full of opportunities to customize your career trajectory
  • A pretty unique & competitive culture with a passionate and energetic team that is driven by hustle, comradeship, and togetherness
  • Immense scope of rapid growth based on an objectified performance management system
  • From medical insurance, well-defined policies to Flexi WFH options, from surprise gifts to some amazing learning and development sessions- we've got your back!
  • In-house events, virtual fun sessions, dinner catch ups, and much more