Business Developer

Job Description -

Profile: AI/ML

Experience: 4-8 Years

Mode: Remote

Mandatory Skills - AI/ML, LLM, RAG, Agentic AI, Traditional ML,  GCP

Must-Have:

● Proven experience as an AI/ML specifically with a focus on Generative AI and Large Language Models (LLMs) in production.

● Deep expertise in building Agentic Workflows using frameworks like LangChain, LangGraph, or AutoGen.

● Strong proficiency in designing RAG (Retrieval-Augmented Generation) 

● Experience with Function Calling/Tool Use in LLMs to connect AI models with external APIs (REST/gRPC) for transactional tasks

● Hands-on experience with Google Cloud Platform (GCP), specifically Vertex AI, Model Garden, and deploying models on GPUs

● Proficiency in Python and deep learning frameworks (PyTorch or TensorFlow).

• Understands business strategy and goals by studying the business function, collaborating with the client and gather business requirements.
• Documentation of formal requirements, use cases, user stories, User Journey which ensure that the UX solutions proposed are fit for purpose, meet business needs and are operationally sustainable.
• Ability to evaluate the data collected through task analysis, business process, surveys and workshops and derive meaningful insights
• Communicating effectively with UX team, external clients and internal teams to deliver product’s functional requirement.
• Manages the progress of projects by tracking activity, resolving issues, and recommending actions.
• Provides senior management and client stakeholders with regular updates on deliverable timeline and project status.
• Have complete ownership for project quality, delivery and timelines.
• Ability to manage team and multiple projects.
• Understanding of the business requirements, capture and track the details required to produce the end product, and document same in the form of user stories/use cases and process flow maps, content matrix
• Strong analytical and problem-solving skills and a self-starter. 
• Ability to take initiative and proactively offer suggestions and resolutions. 
• Proactive problem solver who, handle multiple complex projects and tasks.
• Great communication skills; the ability to clearly explain design decisions and processes to anyone in the company.
• Entrepreneurial mindset and self-starter who actively seeks ways to improve the customer experience.
• Excellent verbal and written communication skills.

What you need to have:

Exciting opportunity for a MTS 3 in our Blockchain Engineering team.  You will be working with a team of engineers dedicated to making the VMware Blockchain Platform the dominant Enterprise Blockchain solution. 

At VMware, we are building an Enterprise Blockchain with innovation, enterprise-grade capability, and solutions that will power blockchain in every market sector.  

You will work with a team of talented and supportive individuals from across the world as well as members of the academic community and VMware’s Research Group in this role. Our team values diversity, collaboration, and open thought while supporting VMware’s EPIC2 values. 

Are you ready for your next great challenge with the Blockchain Engineering team in VMware?  

Responsibilities 

• Contribute to implementation of an enterprise blockchain solution. This includes but is not limited to work on the Byzantine Fault Tolerant State Machine Replication layer, work on the execution engine and smart contract layer and work on the ledger layer. 
• Collaborate effectively with other engineers and researchers to solve complex problems 
• Collaboration with cross functional teams involved in the product delivery 
• Working with global team in different geographical locations 

Requirements 

• Knowledge of modern software development methodologies. 
• Deep understanding of distributed computing concepts in practice   
• Ability to work independently and work collaboratively in a team environment,  

including quickly getting up to speed with new technologies.   

• Strong development experience in C++( v11 and higher)  in Linux 
• Expertise in one of the following: distributed systems, security/cryptography
• Proficient organizational skills with the ability to lead challenging demands. 
• Experience with leading the everyday activities of a global engineering team using Agile/Scrum processes. 

Who you are: 

• Self Starter – Thrive in a fast paced and changing environment.   
• Strong collaboration skills with a “Team First” mentality.  
• Technical engineering excellence, innovation in everything you do.   
• “Growth” mindset in tackle problems and creating great solutions.    

Responsibilities

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Manage calls and respond to customer’s email
• Provide product and services information to customers
• Approach expected customers and give a presentation on current projects and services
• Research required information using available resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary

Qualifications and skills:

• Proficient in relevant computer applications
• 2-3 years of experience in a call center environment
• Knowledge of customer service practices and principles
• Superior listening, verbal, and written communication skills (Fluency in English, preferred American accent)
• Ability to handle the stressful situation appropriately