Business Development/Sales/Ops

Introduction

About Us:

Mercari is a Japan-based C2C marketplace company founded in 2013 with the mission to “Create value in a global marketplace where anyone can buy & sell.” From being the first tech unicorn from Japan before its IPO in 2018 we have come a long way towards becoming a global player and continuously and diligently work towards our transformation journey with a strong focus on our mission.

Since its inception, Mercari Group has worked to grow its services, investing in both our people and technology. Over time Mercari has expanded from being the top player in the C2C marketplace in Japan to new geographies like the U.S. We have also successfully launched new businesses such as Merpay, which is a mobile payment service platform with a vision to create a society where anyone can realize their dreams through a new ecosystem centered not only on payment service but also on credit. Today, Mercari Group is made up of multiple subsidiary businesses including logistics, B2C platform, blockchain, and sports team management.

For our services to be utilized by people worldwide; however, there is still a mountain of work ahead of us. This endeavor naturally requires the capability of the best talent and minds, and that is exactly the reason for us to launch the India Center of Excellence. With your help, we will continue to take on the world stage and strive to grow into a successful global tech company.

Our Culture:

To achieve our mission at Mercari, our organization and each of our employees share the same values and perspectives. Our individual guidelines for action are defined by our four values: Go Bold, All for One, Be a Pro and Move Fast. Our organization is also shaped by our four foundations: Sustainability, Diversity & Inclusion, Trust & Openness, and Well-being for Performance. Regardless of how big Mercari gets, the culture will remain essential to achieving our mission and something we want to preserve throughout our organization. We invite you to read the Mercari Culture Doc which summarizes the behaviors and mindset shared by Mercari and its employees. We continue to build an environment where all of our members of diverse backgrounds are accepted and recognized, and where they can thrive while holding dear to Mercari’s culture.

Work Responsibilities

• Machine learning engineers working in the Recommendation domain develop the functions and services of the marketplace app Mercari through the development and maintenance of machine learning systems like Recommender systems while leveraging necessary infrastructure and companywide platform tools. 
• Mercari is actively applying advanced machine learning technology to provide a more convenient, safer, and more enjoyable marketplace. Machine learning engineers use the cloud and Kubernetes to operate and improve machine learning systems.

Bold Challenges

• We are looking for people who are interested in our services, mission, and values, and want to work where engineers can go bold, use the latest technology, make autonomous decisions, and take on challenges at a rapid pace.
• Develop and optimize machine learning algorithms and models to enhance recommendation system to improve discovery experience of users
• Collaborate with cross-functional teams and product stakeholders to gather requirements, design solutions, and implement features that improve user engagement
• Conduct data analysis and experimentation with large-scale data sets to identify patterns, trends, and insights that drive the refinement of recommendation algorithms
• Utilize machine learning frameworks and libraries to deploy scalable and efficient recommendation solutions.
• Monitor system performance and conduct A/B testing to evaluate the effectiveness of features.
• Continuously research and stay updated on advancements in AI/machine learning techniques and recommend innovative approaches to enhance recommendation capabilities.

Minimum Requirements:

• Over 5-9 years of professional experience in end-to-end development of large-scale ML systems in production
• Strong experience demonstrating development and delivery of end-to-end machine learning solutions starting from experimentation to deploying models, including backend engineering and MLOps, in large scale production systems.
• Experience using common machine learning frameworks (e.g., TensorFlow, PyTorch) and libraries (e.g., scikit-learn, NumPy, pandas)
• Deep understanding of machine learning and software engineering fundamentals
• Basic knowledge and skills related to monitoring system, logging, and common operations in production environment
• Communication skills to carry out projects in collaboration with multiple teams and stakeholders

Preferred skills:

• Experience developing Recommender systems utilizing large-scale data sets
• Basic knowledge of enterprise search systems and related stacks (e.g. ELK)
• Functional development and bug fixing skills necessary to improve system performance and reliability
• Experience with technology such as Docker and Kubernetes
• Experience with cloud platforms (AWS, GCP, Microsoft Azure, etc.)
• Microservice development and operation experience with Docker and Kubernetes
• Utilizing deep learning models/LLMs in production
• Experience in publications at top-tier peer-reviewed conferences or journals

Employment Status

Full-time

Office

Bangalore

Hybrid workstyle

• We believe in high performance and professionalism. We work from office for 2 days/week and work from home 3 days/week
• To build a strong & highly-engaged organization in India, we highly encourage everyone to work from our Bangalore office, especially during the initial office setup phase
• We will continue to review and update the policy to address future organizational needs

Work Hours

• Full flextime (no core time)

*Flexible to choose working hours other than team common meetings

Media

Owned Media

• Mercari Engineering Portal
• AI at Mercari portal
• Mercan - Introduces the people that make Mercari
• Mercari US Blog

Related Articles

• Development Platforms and Platformers: On Rising to the Global Standard Ken Wakasa, Mercari CTO | mercan
• “I'm Not a Talented Engineer” Insists the Member-Turned-Manager Revamping Our Internal CS Tool | mercan
• Personalize to globalize:How Mercari is reshaping their app, their company, and the world | mercan
• The Providers of the Safe and Secure Mercari Experience: The TnS Team, Introduced by Its Members! | mercan

Strong Azure DevOps Engineer Profiles.

Mandatory (Experience 1) – Must have minimum 2+ years of hands-on experience as an Azure DevOps Engineer with strong exposure to Azure DevOps Services (Repos, Pipelines, Boards, Artifacts).

Mandatory (Experience 2) – Must have strong experience in designing and maintaining YAML-based CI/CD pipelines, including end-to-end automation of build, test, and deployment workflows.

Mandatory (Experience 3) – Must have hands-on scripting and automation experience using Bash, Python, and/or PowerShell

Mandatory (Experience 4) – Must have working knowledge of databases such as Microsoft SQL Server, PostgreSQL, or Oracle Database

Mandatory (Experience 5) – Must have experience with monitoring, alerting, and incident management using tools like Grafana, Prometheus, Datadog, or CloudWatch, including troubleshooting and root cause analysis

Preferred

Job Description – Product Manager (B2B Ed Tech | UAE Exposure)

Industry: Ed Tech / Corporate Training / SaaS

Department: Product Management

Role: Product Manager – B2B

Location: Bangalore (Onsite)

Work Mode: Onsite

Working Days: 5 Days a Week

Employment Type: Full-Time

Experience: 4 – 8 Years

About Learners Point

Learners Point is a leading global Ed Tech and corporate training organisation, headquartered in the UAE, with a strong footprint across the Middle East (UAE, Saudi Arabia, Qatar, Oman) and expanding operations in India and international markets.

We specialise in professional certification training, corporate upskilling, and career transformation programs across Finance, Accounting, Project Management, Data Analytics, HR, Procurement, IT, and Management domains.

With 500+ globally recognized programs, 100,000+ learners trained, and 300+ enterprise clients, Learners Point delivers scalable, outcome-driven learning solutions for individuals and enterprises.

Role Overview

We are seeking a strategic and execution-focused Product Manager (B2B Ed Tech) with strong UAE / GCC market exposure to drive the development, enhancement, and growth of our enterprise learning platforms, LMS solutions, and corporate training products.

The role requires deep expertise in B2B product management, enterprise client engagement, go-to-market strategy, and cross-functional leadership, working closely with Sales, Engineering, Marketing, L&D, and Leadership teams.

Key Responsibilities

• Own the end-to-end product lifecycle from ideation to launch and optimization.
• Define product strategy, roadmap, and execution plans aligned with business objectives.
• Gather and document requirements (PRD, BRD, FRD, user stories).
• Work closely with enterprise sales and per-sales teams to design scalable B2B solutions.
• Lead product discovery, user research, market analysis, and competitive bench marking.
• Drive LMS, LXP, and corporate learning platform enhancements.
• Collaborate with engineering teams using Agile/Scrum methodologies.
• Support RFP, RFQ, and enterprise bidding processes.
• Ensure on-time delivery, product quality, and performance metrics achievement.
• Analyze product analytics, adoption metrics, engagement data, and revenue impact.
• Act as the voice of enterprise customers and internal stakeholders.

Required Skills & Competencies

• Strong experience in B2B Product Management / Enterprise SaaS
• Hands-on experience with LMS / LXP / EdTech platforms
• Excellent understanding of UAE / GCC enterprise business ecosystem
• Expertise in Agile, Scrum, and product delivery frameworks
• Strong business, analytical, and strategic thinking abilities
• Excellent stakeholder communication and leadership skills
• Experience working closely with CXO stakeholders and enterprise clients

Preferred Qualifications

• Bachelor’s / Master’s degree in Engineering, Business, Product Management, or related field
• Certifications in Agile / Scrum / Product Management are a plus

Work Details

• Location: Bangalore – Onsite
• Working Days: 5 Days a Week
• Work Timings: As per business requirements

**Gender: Female only**

**UAE (Abroad Job Opening)**

• Greet and assist clients, visitors, and suppliers in a professional manner

• Handle incoming and outgoing phone calls, emails, and messages

• Maintain visitor records and coordinate with departments for appointments

• Manage front office operations — filing, courier handling, and correspondence

• Support the HR and Admin team with documentation and scheduling

• Maintain a clean and organized reception area

• Assist in basic clerical and administrative tasks as required

Job Summary:

The Chief of Staff is a versatile and dynamic role, responsible for providing comprehensive support across various functions including Marketing, Human Resources, Business Operations, and Market Research. This position demands a multi-faceted individual who can seamlessly transition between different responsibilities, contributing to the overall success and growth of the organization.

Key Responsibilities:

Marketing: Assist in the development and execution of marketing strategies and campaigns. Conduct market research to identify trends, customer preferences, and competitive intelligence. Collaborate with the marketing team to create content, manage social media, and optimize online presence.

HumanResources: Support HR initiatives including recruitment, onboarding, and performance management. Oversee HR administrative tasks, ensuring compliance with policies and procedures. Assist in employee engagement and development programs

Business Operations: Streamline and improve operational processes for increased efficiency and productivity. Assist in budgeting, financial analysis, and reporting to drive informed decision-making. Monitor key performance indicators (KPIs) and provide insights for business improvement

Market Research: Conduct thorough market research to identify emerging opportunities and potential risks. Analyze industry trends, customer behavior, and competitive landscapes to inform business strategies. Generate reports and insights to support strategic decision-making.

Project Management: Lead and coordinate cross-functional projects, ensuring timely and successful delivery. Allocate resources, set milestones, and track progress to achieve project objectives. Provide regular updates to the executive team on project status and outcomes.

Communication and Liaison: Serve as a key liaison between the executive team and internal/external stakeholders. Draft and review communications, presentations, and reports on behalf of the executive. Foster effective communication channels within the organization

•Ensures that products conform to business requirements/company policies, software quality standards, and established procedures

•Confirms that testable systems are specified, designed and implemented

•Designs, documents and implements procedures and techniques that are consistent with departmental SQA Methodology for analyzing, testing, and evaluating the risk (software & business), accuracy, completeness, internal integrity/consistency, testability and overall quality of business systems and SDLC processes

•Creates and maintains SQA deliverables including test plans, test cases, test data, project test progress and release reports, application turnover documents and test schedules

•Recommends and assists in corrective actions taken at all stages of product life

•Submits and tracks production (maintenance) and release issues in their respective systems

Responsibilities::

• Plan and execute all digital marketing strategy including SEO/SEM, marketing database, email, social media and campaign management for Tactic Solutions

• Responsible to generate the inbound lead for our IT services.

• Design, build and maintain our social media presence

• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)

• Brainstorm new and creative growth strategies Plan, execute, and measure experiments and conversion tests

• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points

• Website management using Google Webmaster & Analytics

• SEO, SEM, SMM activities including Blogs and articles

• Preparing detailed strategy reports

• Identifying powerful keywords to drive the most valuable traffic

• Filling websites and other content with effective keywords

• Writing effective SEO content for blogs, websites and social media accounts

• Developing link building strategies

• Analysing keywords and SEO techniques used by competitors

• Compiling and presenting SEO guidelines

• Perform competitive analysis and identify gaps in our content or areas of improvement in our web design

• Track important SEO metrics including organic traffic, conversion rates and time spent on page

• Report on performance metrics comparing them to our SEO goals and benchmarking data

• Follow SEO trends and stay up-to-date with new tools and practices

Skills::

• MARKETING STRATEGY

• SEO

• SMO

• DIGITAL MARKETING

• SOCIAL MEDIA

• MARKET RESEARCH

• SOCIAL STUDIES

Website - https://praxinfo.com/">https://praxinfo.com/