Operations Manager

 Supervise customer service team, including coaching, training and daily assignments of

customer service agents; responsible for providing feedback of the agents to the agency

and for course corrections

 Liaise with customer service agency project manager, ensuring efficient communication

channels are put in place between Mobile App team and customer agency. 

 Develop policies and procedures. Prepare a playbook that customer service agents follow to

resolve customer inquiries, including workflows and SOPs. Policies and procedures must

balance satisfying customer needs and supporting the goals of the organization. This would

include constant review and revision as customer needs change and the business evolves.

 Ensure that customer service agents are equipped with an up-to-date repository of responses.

 Respond to customer queries, as needed.

 Responsible for configuring and managing HubSpot dashboard, with the goal to fulfill data &

analytics requirements from different stakeholders.

 Lead/Facilitate meetings with different stakeholders at regular intervals to ensure relevant data

is being effectively communicated to the various departments as needed. 

 Serve as point person for product team to provide future enhancements, bug fixes etc /

back communication from stakeholders. Be the voice of the customer advocating for

changes most requested/needed.

About UPCRED:

Today, UPCRED is a fun bunch of spirited, analytical, and ambitious folks building the first-of-its-kind technologies for the influencer marketing ecosystem. We are a bunch of hungry mavericks here to empower 10Mn businesses in their digital influencer marketing and enhance the earning experience of over 50 million social influencers users across globe.

And we are just getting started, Would you want to join this club of thinkers, innovators, dreamers, and challengers?

As a Product Designer, you will be responsible for delivering the best online user experience for our users on WEB and APP, which makes your role extremely important for our success and ensuring customer satisfaction and loyalty.


Responsibilities:
Reimagine and optimize the web and mobile app experience.
Plan and implement new designs.
Develop technical and business requirements and always strive to deliver intuitive and user-centered solutions.
Create prototypes for new product ideas.
Collaborate with marketing & sales team to support UPCRED Footprints growth objectives.
Implement processes & structures to help with platform scalability and consistency.

Preferred Skills:
You have at least 2-3 years of experience, ideally within UX Design, UI Design, or Mobile App Design.
Having experience in startups will be an added advantage.
You are able to lead and have good management skills.
You have good knowledge of Adobe Photoshop and Adobe Illustrator.
You are a good multi-tasker who can work within tight deadlines.
You possess excellent communication and interpersonal skills and can articulate your ideas to different stakeholders.
You enjoy finding creative solutions to problems

If you have a passion for building and scaling marketplaces that stand out for great customer experience, this is a game-changing role in our crazy pursuit to become India’s most loved social brand.

We at UPCRED
Life so good, you’d think we’re kidding:
Competitive salaries.
An extensive medical insurance that looks out for our employees & their dependants. We’ll love you and take care of you, promise.
Flexible working hours.
Tailored vacation & leave policies so that you can enjoy every important moment in your life.
Learning and upskilling opportunities.
Good food, games, and a cool office to make you feel at home.

HOW?
Apply, and let us know your interest?
UPCRED Advert, that's how we grow, fair and transparent!

JOB DESCRIPTION

Senior Software Engineer

 

It is a fish and seafood supply chain platform.It is a B2B marketplace leveraging technology to deliver the fastest harvest-to-retail in the industry.Building the future of meat and seafood supply chain.We are building smart supply chain to deliver the highest quality seafood and meat for the Indian consumer. Our innovations in process management and workforce orchestration along with strong industry credentials are enabling us to deliver the fastest harvest-to-fork in the industry.Our endeavor is to leverage experience across various parts of the value chain – farming, production, delivery to marquee brands – to deliver similar value to the Indian consumers.

Role

As a senior software engineer, you will contribute to our end to end supply chain platform. You'll work with all key stakeholders to deliver scalable, maintainable backend code and work with frontend developers to deliver amazing user experiences. We are building a design and process-centric culture where you'll play a key role in the implementation of the foundation of all our systems. Up for a challenge?

You are:

• A self-starter with a sense of what it takes to be successful as a team
• Agile - welcome change, do as less as possible and embrace continuous delivery
• Conscious about how quality is carried through from the UI to all layers underneath
• Opinionated, but flexible to accommodate the big picture

Responsibilities

• Analyse requirements, provide estimates and deliver code in an agile setup
• Stay on top of all owned work and raise red flags as early as possible
• Define the architecture, best practices and coding standards
• Support continuous technical improvement by investigating alternatives and technologies and present them for architectural review 
• Motivate team members, coach junior members and extend goodwill to other employees

 

Must have

• Prior startup experience, preferably with war stories to share
• 4-6 years of software industry experience
• Solid understanding of software design, development, testing, and problem-solving 
• Expertise in coding efficient, high quality and modularized software 
• Expertise in JavaScript, node.js based backend development
• Expertise in common design patterns and anti-patterns in Javascript
• Experience in building and scaling service-oriented architecture and microservices
• Expertise in relational and non-relational databases and expertise in at least one database system
• Experience with planning, execution and maintenance of test infrastructure for backend workflows
• Experience with CI/CD and setting up a monitoring infrastructure
• Knowledge of AWS, specifically building scalable cloud-native architectures using services like Lambda, AWS Gateway, Aurora, etc
• Knowledge of Unix shell and source control systems and tools such as git 
• Strong technical leadership skills
• Strong communication skills
• Technical mentoring skills

Great to have

• Experience with GraphQL, meteor.js and other modern JS ecosystems
• Experience with blockchain and interest in ML
• Experience working on high traffic systems
• Bachelor’s degree in Computer Science or a related discipline.

Platform for creators to build communities and monetise them Social Networks have become more media platforms than “social” platforms. They are not designed to make real human connections. Demand for more intimate online places is higher than ever. Communities are in huge demand! Also, these “Ad-driven” platforms only reward top creators. Most creators are left out - no matter how engaged their audience is. They have to constantly beat algorithms to reach out to their own audience. Over 50 million people around the world consider themselves creators. 97% of them aren’t getting paid. As a result creators are flocking to platforms like Slack, Discord, Whatsapp & Telegram - none of which were built either for community engagement or creator monetisation. Community creators have to go through the pain of managing multiple third party tools to engage and monetise their community. LikeMinds helps creators to convert their audience into a branded private community. They can monetise it by selling digital products like memberships, group chats, events, consultations and courses. As a platform purpose-built for community entrepreneurs, LikeMinds has inbuilt tools for member acquisition, onboarding, retention, moderation, monetisation, and referrals. Our platform enables creators to drive high engagement and belonging via chat rooms, events, polls, member directory, and rewards. These features are in addition to powerful business tools like community website, subscription management, event reminders, analytics dashboard, cohort creation, in-app banners, data export, and much more. Custom integrations are also available for creators with existing assets. In the last few months, we have helped 100+ creators monetise their communities. These include entertainers, fitness & wellness trainers, professional domain experts, language instructors, life coaches, financial experts, micro-entrepreneurship coaches, and exam prep coaches. We are a team of entrepreneurs, techies and community builders with credible backgrounds supported by 2 large VCs. 

Responsibilities: 
• Designing and building Likeminds iOS application.
• Collaborating with the design team to define app features and building a high quality application
• Ensuring quality and performance of application to specifications.
• Identifying potential problems and resolving application bottlenecks.
• Fixing application bugs before final release
• Publishing application on App Store
• Maintaining the code and atomization of the application
• Designing and implementing application updates

Skills Required 
• Proven experience as an app developer.
• Proficient in Objective-C, Swift, Xcode and Cocoa Touch
• Extensive experience with iOS Frameworks and strong understand of development lifecycle
• Knowledge of iOS back-end services.
• Knowledge of Apple’s design principles and application interface guidelines.
• Proficient in code versioning tools including Mercurial, Git, and SVN.
• Familiarity with push notifications, APIs and cloud messaging.
• Experience with continuous integration

About Us

Censius is a US-based product company that is enabling AI at scale for enterprises. We are unlocking MLOps scalability by building the world's fastest way to deploy models and are amongst the earliest companies to tackle Model Performance Management. At Censius, you will get to solve difficult problems in a very nascent, but rapidly growing, area.

 

About the role

In this role, you will design and implement a generic ML platform that helps monitor models across modalities in production. You will collaborate with the research and development teams to build robust ML and big data monitoring platforms.

 

Responsibilities

* Work on large-scale machine learning challenges that impact millions of people around the globe

* Research and implement cutting-edge algorithms and implement pipelines that work with massive data sets in real-time

* Implementing fast, scalable solutions with optimal performance day in and out

* Machine-learning being the core of our business, this role will be responsible for all phases of the product development lifecycle

* Evaluate and validate the analyses with statistical methods and explain to people unfamiliar with the domain of data science

* Writing specifications for algorithms, reports on data analysis, documentation of algorithms, and collaborating with product teams' skills and attributes for success will want you to have

* Strong programming skills in Python.

* Working experience with a variety of ML techniques (decision trees, clustering, boosting, bagging, neural networks, etc.)

* Working experience with advanced statistical concepts (outliers, distance, regression, distributions, statistical tests, etc.)

* Hands-on experience with one or more machine learning frameworks - PyTorch, Keras, Tensorflow, XGBoost, and libraries - Pandas, NumPY, Scikit-learn

* Familiarity with ML platforms like MLflow, Weights&Biases, Kubeflow, and AWS SageMaker.It'd be nice if you have* Passion for developing data products from scratch and a high level of proactiveness

* Knowledge of Reinforcement learning and Optimisation problems on a large scale is a big plus

* Some experience in project management and mentoring is also a plus.

* Knowledge and experience in deploying large-scale systems using distributed and cloud-based systems (Hadoop, Amazon EC2) is a big plus.

 

You will excel in this role if

* You are scrappy, take ownership, and follow through to the very end

* You enjoy wearing multiple hats

* A sincere desire to learn and grow - we're quite small, so the desire to learn and grow as the company grows is essential!

 

Benefits

• Competitive Salary 💸
• Work Remotely 🌎
• Health insurance 🏥
• Unlimited Time Off ⏰
• Support for continual learning (free books and online courses) 📚
• Reimbursement for streaming services (think Netflix) 🎥
• Reimbursement for gym or physical activity of your choice 🏋🏽♀️
• Flex hours 💪
• Leveling Up Opportunities 🌱

What you will do:

• Growing industry vertical revenue
• Being the P&L owner for industry vertical
• Being the face of company for existing clients
• Owning the account by ensuring depth (by cross selling) and width (by geographic expansion) of business operations with clients
• Being a strategic consultant to industry vertical clients
• Managing higher escalations and preventing churn
• Ensuring timely collection of payments
• Ensuring business margins
• Managing a team of Regional Business Managers

 

Desired Candidate Profile

What you need to have:

• Post Graduates from tier 1/2 management colleges
• 6-10 years of experience as Key Account Manager/National Manager in a B2B domain
• Proven track record in enhancing revenue through strategic initiatives
• Ability to manage conflicts and negotiate
• Multi-tasking capabilities    

 

This is a 100% remote role (Forever Work from Hime)

Are you looking for a long-term and full-time remote role where you can work with US-based companies? Read on!

What is Wishup?
Wishup is India's leading remote employee platform helping US-based businesses in building highly efficient remote teams. Wishup was founded in 2015 by IITM & IIMA alumni and is backed by marquee investors like Orios Venture Partners, Inflection Point Ventures, Tracxn capital, and Mato Peric.

We are witnessing phenomenal month-on-month growth and stand at a cusp of a revolution in the remote workforce industry. This is your chance to be a part of the revolution - we are inviting applications to work with our US-based clients.

Job Profile:
- Prior experience as an Analyst would be a great fit for this role
- The role is remote and full-time (not a freelancing assignment)
- The role would require working in the US time zone

What's in it for you?
- International exposure: You’ll get to interact and build relationships with the smartest global founders and CXOs working on cutting-edge ideas
- No hassle of US visa application; since it’s remote working
- Constant upskilling to maintain market relevance: We provide up to 4 weeks of training
during onboarding in all the latest industry tools and practices
- Stable full-time remote job in a company that has been fully remote for over 5 years: work
from home (or anywhere), forever!
- Scope of rapid growth based on bi-annual appraisals
- A healthy work-life balance

You're a great fit if you have:
- At least 2 years of full-time employment experience
- A stable career employment track record
- Impeccable written and spoken English
- An aptitude for mathematics and logic
- A solid experience in resolving work-conflict situations

We are searching for a highly-creative Digital Marketing Manager to lead our marketing team. In this position, you will be responsible for all aspects of our marketing operations. Your central goal is to help grow our brand’s influence locally while also increasing brand loyalty and awareness.

• Design and oversee all aspects of our digital marketing department including our marketing database, email, and display advertising campaigns.
• Develop and monitor campaign budgets.
• Plan and manage our social media platforms.
• Prepare accurate reports on our marketing campaign’s overall performance.
• Coordinate with advertising and media experts to improve marketing results.
• Identify the latest trends and technologies affecting our industry.
• Evaluate important metrics that affect our website traffic, service quotas, and target audience.
• Work with your team to brainstorm new and innovative growth strategies.
• Oversee and manage all contests, giveaways, and other digital projects.

• 6+ years of experience doing B2B marketing and driving customer acquisition
• Understanding of online customer acquisition process is essential
• Exposure to social media, product launches, web analytics tools, search engine marketing
• Search Engine Marketing (SEM) and Search Engine Optimization (SEO)
• Excellent communication skills, both written and verbal
• Demonstrated ability to learn pretty much anything quickly
• Very high attention to detail
• A self-starter, capable of working independently

• A completely non-hierarchical working environment to grow exponentially
• Direct working relationship with the Founder & CEO
• Experience in interacting with top global brands.
• Casual office environment

- We are looking for an intern to manage a group of category products.
- Relationships with vendors and product range management will also be part of you duties.
- The goal is to collaborate will new brands and onboard maximum number of the products 
- Critical thinker, Interpersonal skills, Good communication, MS office 

Full Stack Developer for Big Data Practice. Will include everything from architecture to ETL to model building to visualization.