Operations Manager

Job Title: Subject Matter Expert (SME) – Operations

Location: Mohali / Karnal

Shift: Morning / Evening / Night

Experience: 2+ Years

Languages: English & Punjabi

About the Role:

We are looking for a Subject Matter Expert (SME) to support our Operations team. The SME will play a critical role in providing process expertise, guiding teams, and ensuring operational excellence in the service industry domain.

Key Responsibilities:

• Provide deep process expertise and domain knowledge in operations.
• Support the team with issue resolution, escalations, and process clarifications.
• Train and mentor team members on process improvements and best practices.
• Ensure compliance with SOPs, SLAs, and quality parameters.
• Collaborate with Team Leaders and Managers to optimize operational performance.

Skills & Requirements:

• Minimum 2+ years of experience in the service industry / BPO / KPO.
• Strong process knowledge and ability to guide team members.
• Excellent communication in English & Punjabi.
• Problem-solving and analytical skills with focus on quality and compliance.
• Flexible to work in rotational shifts (morning, evening, night).

Position: Plant Operation- GM?AGM (Building Material)

Location: Nimrani (Khargone), MP

Experience: 10+ year in Building material of plant operation

salary: upto 18 LPA

Industry: Building material

candidate must have experience of plant operation

good communiction skill, presentable, smart

mail updated resume with current salary-

Email: jobs[at]glansolutions[dot]com

satish: 88 51 O1 81 62

·        Identifies and defines the objective of an assigned marketing research project; determines the best methods to use to meet those objectives.

·        Create research summaries in multiple formats, including spreadsheets, PowerPoint presentations, and written summaries.

·        Summarizes and analyses data; makes recommendations related to research findings.

·        Recruit the participants and assist and complete the project surveys on their behalf.

·        Prepare findings and update databases to include newfound information, and create a summary of that analysis to pass on to the project manager.

·        Assist other researchers with various tasks, including data entry, sample care and storage, field research etc.

·        Perform internet searches to gather relevant information, and record any findings.

Job Description:

• Develop and implement sales strategies to achieve sales targets
• Conduct market research to identify potential clients and market trends
• Identify new business/Sales opportunities and prospects through cold calling, email campaigns, and social media
• Meet with clients to present products or services and negotiate deals
• Conduct product demonstrations and presentations to potential clients
• Prepare and present proposals and negotiate contracts with clients
• Build and maintain relationships with existing clients to maximize sales opportunities
• Collaborate with another department to ensure the smooth delivery of products or services
• Stay up-to-date with industry trends and developments to inform sales strategies and tactics
• Provide feedback to the product development team on customer needs and preference
• Prepare and present sales reports to Sales Manager

Required Candidate profile:

• Bachelor's degree in engineering, Business, Marketing, or related field
• Proven track record in B2B sales, preferably in any IT product sales in B2B or manufacturing or AEC sales experience.
• Excellent communication and interpersonal skills
• Strong negotiation and persuasion skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and CRM software
• Willingness to travel as required

Communication and management of schedule with the Experts / Facilitators

Establish relationships with full-time and part-timeExperts / Facilitators across the country;

Scheduling and management of trainings with Experts / Facilitators
Establish regular feedback cycles and obtain from various stakeholders;

Operational assistance for on ground associates before and after programs
Apart from the functions listed above, the new hire may also be expected to assist with peripheral activities.

At Cypherock, We are disrupting the current financial system by increasing the adoption of Blockchain-based digital assets through better key management solutions. We build "Worlds' first products" from India, work at the intersection of Blockchain, Security, Embedded Hardware & Cryptography, and have worked with companies like Google, Blockgeeks, Samsung, Lockheed Martin, Apollo Munich, Bank of America amongst others.

As the primary person working directly with the CEO on all things non-tech, we think it will be a great fit if -

1. You are interested to work in Web3 & Crypto.
2. You can work on general management operations for the company.
3. You do not wait for instructions and guidelines but believe in taking end-to-end ownership of things.
4. You have preferably worked with a hardware startup before.
5. You have good negotiation skills and can handle procurement and inventory through Alibaba and other international sourcing.
6. You can handle international logistics and procurement of electronic components.
7. You can handle inventory of the hardware product.
8. You strive towards operational peak efficiency.
9. You can handle the accounting and finances of the company.
10. If need be, you can help us with the QA of the product.
11. You can commit for at least 6 months.