Operations Manager

1. Responsible for internal & external communication with customer & dispatch details sharing with customer, internal communication with team, for order processing coordinating with logistic team / purchase team/ production team & getting status for material & updating to sales team & customer.

1. Follow up for payment. Co-ordination with logistic team for dispatch clearance from customer.

As a Manager in our Performance Marketing team, you will be responsible for driving growth of APAC & North America regions through digital marketing. This team is a key driver of growth for Headout and is responsible for acquiring customers and generating demand for our vast collection of experiences and destinations. This is a key role for our overall company growth and profitability. 

As Performance Marketing Manager, you will: 

1. 1. Manage all paid user acquisition channels for APAC & North America. This includes: Responsible to deliver ROI & GBV targets for your regions and growing these each quarter
2. Actively manage and grow SEM campaigns for new and existing categories &  markets
3. Identify opportunities to scale existing channels of user acquisiton including SEM, OLA and Facebook d. Develop new channels of user acquisition to drive new growth and diversify channel-mix 
4. Improve the efficiency of the team through process improvements, decision making frameworks and automation 
5. Improve reporting and data analysis to uncover new opportunities or Coordinate with other teams such as product, data, operations & supply to participate in & lead company-wide growth projects by leveraging various levers like: 

• Identifying new market opportunities 
• Product enhancements 
• Pricing strategy 
• Competitive benchmarking 
• Building stronger engagement loops and cross-channel campaign strategies 

What we're looking for: 

• 4+ years of experience in managing SEM campaigns at scale 
• 2+ years of experience in managing a team 
• Detail-oriented and analytical 
• Strong learning curve 
• Data-driven decision making 
• Able to effectively organize, prioritize & manage their time 
• Experience with Automations is a big plus 

Responsibilities:

• Contacting potential clients to establish rapport and arrange meetings.
• Planning and overseeing new marketing initiatives.
• Researching organizations and individuals to find new opportunities.
• Increasing the value of current customers while attracting new ones.
• Finding and developing new markets and improving sales.
• Attending conferences, meetings, and industry events.
• Developing quotes and proposals for clients.
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.

Business Development Manager Requirements:

• Bachelor’s degree in business, marketing or related field.
• Experience in sales, marketing or related field.
• Strong communication skills and IT fluency.
• Ability to manage complex projects and multi-task.
• Excellent organizational skills.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Proficient in Word, Excel, Outlook, and PowerPoint.
• Comfortable using a computer for various tasks.

• Understand the GST business
• Timely generation of invoices
• Communicate with clients
• Responsible for accounts receivables  
• Maintenance of data, Data collation, submission of reports as required
• Coordinate with support team/domain team  

Skills and Qualifications

• Good communication
• 2+ years’ experience in an operations management position
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)

• Full-Cycle Recruitment Process
• New Client References for the company

• Management- Manage full-cycle recruitment for a host of assigned searches.
• Gather Information- Understand the company and candidate requirements thoroughly.
• Process- Create and suggest the hiring process and strategies on the basis of the job description.
• Timeline- Mention the timelines for the end-to-end recruitment process to hire the right-fit candidate.
• Job Marketing- Advertise the job through different channels to get more attraction.
• Sourcing- Source candidates through different job portals and social media platforms.
• Initial Screening- Screen the candidates via phone call or video call.
• Interviews- Conduct rounds of interviews before shortlisting and submitting candidates to the clients.
• Assessments- Create and submit assessments based on each candidate’s interview.
• Co-ordination- Follow up with the client and candidates to schedule final interviews on a timely basis.
• Negotiation- Based on the client’s shortlisting, initiate negotiations with candidates and close the deal.
• Candidate Management- Once the deal is closed, follow up and maintain a good relationship with the candidates till the transition is complete.
• Client Management- keep in touch with the client for more vacancies.

• Excellent communication (verbal & written), interpersonal and consulting skills
• Sound judgment to recognize and strive to meet client's hiring needs.
• Ability to meet targets and deadlines.
• Confident, pleasant personality, ambitious, self-motivated, organized with leadership and management skills.

Play an active role to support the operations to ensure growth of the company
Maintain MIS for Campaigns
Handle data on funds transfered
Generate reports as required.
Provide end to end solutions to customers from Social media leads
Coordinate with internal departments for Finance & Tech support.
Facilitate smooth functioning of fundraisers & campaigns
Work effectively & actively in a team.