Operations Manager

at SweetsInBox.com

Posted by Abhinav Khandelwal

"Konversations.com is a new learning platform, with an aim to make learning and careers fun for the youth of the country. We use entertainment to help a user learn something. At the end of certain courses, users also get the opportunity to apply to a related job opportunity. \n\nWe are looking for a Product Manager to work with us on a specific product whose aim is to make young Indians ready for the world of work. We are in the process of carrying out a series of pilots (online + offline model) to take Konversations.com forward. If you are passionate about changing the way education and career development happens in India, then this job is for you. \n\nDesired Skills: \n\n1. The MOST important thing required is that you passionately believe in the necessity to change the outcome of the higher education system in India. \n\n2. Prior experience is not mandatory, but we are looking for individuals who have displayed excellence in multiple areas before. For example, you should have excelled in at least 2 of these areas before - Academics, Professional Experience or Extra-Curriculars / Co-Curriculars / Hobbies / Other Interests. \n\n3. Critical thinking and ability to analyse data, numbers, behaviour. \n\n4. Creativity \n\n5. Willingness to play multiple roles, learn multiple skills and continuous problem-solving to ensure the desired product outcome. \n\nWhat You Can Expect: \n\n1. Freedom to experiment, freedom from hierarchy and freedom from pre-defined ways of working \n\n2. Steep learning curve \n\n3. Satisfaction of playing a crucial role in shaping something which will have visible impact \n\nIf you are interested, then please include a note on WHY you would like to work with us,when you reach out."

"we are looking for operation manager who can take care of complete post sales operation starting from verification of the orders to fulfillment"

"- Handling customer queries (Call, emails, chats & WhatsApp) \n- Provide end to end solution to customer \n- Finding information on Visa related queries \n- Drafting form, covering letter etc. Visa related documents \n- Handling walk-in clients if any \n- Handling customer escalation \n- Maintain client relation \n- Meeting clients if needed \n- Collect & deliver client documents from their respective places \n- Visa submission and collecting passport"

"#What Ithaka does:\n\nOn Ithaka travelers can fully personalise their trip plans by chatting with experienced travelers from our community. We're talking deep personalisation through a conversation that flows like between 2 friends.\n\n#What your role will involve:\n\n- Growing and nurturing the Ithaka expert traveler community\n- Owning our high standard of trip planning and travel advice ; implementing processes, incentives and penalties to maintain this\n- Interfacing with teams from product, growth and sales to align the community program perfectly with the business goals\n\n#Requirements: (DO NOT APPLY IF YOU DON'T QUALIFY)\n\n- At least 3 years experience\n- Strong written and verbal communication\n- Experience of leading a team/ project ; candidates who have done startups of their own are preferred\n- Good with process, analysis and first principles thinking\n\nTHIS IS A CORE TEAM POSITION. If you are genuinely interested, please take the time and effort to understand our business and product (app on Android/ iOS).\n\nIf you are clueless about Ithaka when your interview happens, you'll be rejected immediately.\n\n#Ithaka's Culture\n\nAt Ithaka, we believe in building an environment where everyone can take ownership and thrive in their roles. Coming to work should be a top motivation and not a drag every morning.\n\nCheckout our values and vision: bit.ly/IthakaValuesVision . If you don't fit in with these values, no matter how good you are, you won't be considered.\n\nSome things that are derived from our values\n\n1. Mistakes are cherished at Ithaka, as long as you own up to them. You can't innovate if you don't have the courage to be wrong\n\n2. We don't mind work from home/cafe/some random city in the world as long as your work and your team is not disrupted\n\n3. We don't have a leave policy (there is a guideline for legal reasons) but you are free to take as much personal time as you need as long as you get your job done\n\n4. Everyone has a travel perk, 1 backpacking trip each year to travel outside India\n\n5. We go to a day long team travel outing every quarter (a trek or camping) and every year we go on a workation for a week to a different destination\n\nAs you can tell, we are crazy about travel. Come join us if you are too."

"Onboard Technical Writers and Copywriters. Oversee editorial processes\nCome up with processes and build a steady flow of content creators\nProper accounting to be practised. Cost needs to be optimised towards writer pay.\nWork towards — Higher content quality & Faster delivery times\nDelegating projects to Writers, while having the track of all the progress and deadline.\nCoordinating with Content Managers."

"•\tOwnership of Program Office activities covering all aspects of program delivery & participants learning experience\n•\tCoordinate with faculty to create best in class learning material - video, reading material, assignment\n•\tSupport faculty and senior managers to ensure that participant’s learning outcomes are met and a high level of satisfaction is maintained\n•\tBe the first point contact for participants, troubleshoot queries and manage discussions \n•\tAssist program director and senior operations and academics managers in planning on-campus sessions, preparing schedules, evaluation, grading and coordinating with faculty (including senior professionals from the industry)\n•\tMonitor participants’ performance and various program trackers to ensure the program is running well in areas of responsibility and escalate cases as needed\n•\tCollate learning material, solutions and grades from faculty and upload to the LMS\n•\tReview course videos to ensure quality\n•\tEnsure infrastructure and technology readiness during on-campus sessions and live webinars during weekends and be available to ensure smooth operations and delivery\n•\tManage, identify and implement processes for smoother program management to ensure a consistent and trouble free learning experience\n•\tCoordinate with IT and Admin to ensure smooth execution at various locations\n•\tTravel to other cities as needed to manage residencies"

"1. Ensuring that communication between departments is ongoing and utilised to maintain an environment of continuous improvement.\n2. Training of staff to ensure that everyone is performing adequately in their role.\n3. Providing a leadership support function to teams and staff by assisting them in resolving the day-to-day operations related issues.\n4. Managing budgets and costs effectively in respect of the planning process.\n5. Implementation of any new policies and procedures relating to the product delivery process.\n6. Introducing and managing in-house IT systems ensuring that they are fit for purpose."

"- Handling talent acquisition and recruitment processes\n- Conduct employee onboarding and help plan training & development\n- Provide support to employees in various HR related topics such as leaves, compensation etc. and resolve issues and problems\n- Maintain employee files and records in electronic and paper form\n- Handling day to day operations and administration work"

"Responsibilities: \n\n1. Manage continuous acquisition of driver partners through feet-on-street and marketing activities\n2. Ensure delivery on promised SLAs to customers by driving driver compliance \n3. Ensure that all driver partners are well trained, process-driven and customer-centric\n4. Grow revenue by delivering customized, best-in-class, last-mile logistics solutions to customers\n5. Hire, coach and mentor a team of Supervisors and Team Leads\n\nRequirements: \n\n1. Any Bachelor’s degree\n2. 2-6 years of experience preferably in an on-the-ground, fast-paced business\n3. Prior experience in an operations role will be a big plus\n4. Strong communication skills in English, Hindi and Kannada\n5. Good understanding of the city's geography\n6. High degree of ownership and a growth mindset\n7. High energy, motivated self-starter with a willingness to get his/her hands dirty\n8. Relationship builder\n9. Strong attention to detail and processes"

"1. Build the target list of companies depending upon the client's requirement using sources provided by us.\n\n2. Identify the decision makers(CEO,CFO,CTO) in different organisations if shared by client.\n\n3. Use inbuilt tools to find other information for these decision makers.\n\n\nFull time job with immediate joining."