Operations Manager
3 - 7 yrs
₹2L - ₹5L / yr
Pune
Skills
MS Excel
Supply Chain Management
MS-Office
Operations
Person with relevant logistics and supply chain management experience. He should be responsible for operations management. Must have good excel knowledge. Should be able to manage floor operations and team coordination as well.
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About SweetsInBox.com
Founded :
2014
Type :
Services
Size :
0-20
Stage :
Bootstrapped
About
Founded in 2014, SweetsInBox.com is a bootstrapped company based in Pune. It has 1-5 employees currently and works in the domain of Ecommerce.
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Connect with the team
Company social profiles
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As a Sr. Executive you will play a very vital role in developing SOPs and help the team implement
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➢ Ensure prompt responses to queries /concerns raised by the Customer Support Team by highlighting to Last Mile Logistics Partner.
➢ Help build and implement SOPs. Manage workflow of day to day tickets raised related to
Last Mile complaints.
➢ Can handle End to end NDR process. Can manage both Call Centre & Logistic Partners
Ensure the designated Service Level Requirements, Customer promise dates, FAD, NDR,
S2D. & all such Key Performance Indicators are achieved on a weekly and monthly levels
➢ Must have customer service skills and be able to maintain a consistent, elevated level of
service
➢ Monitor the performance metrics of different reporting teams and take necessary actions
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➢ Communicate with Last Mile Vendors for Lost & Damages with working data.- Work with
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As a Sr. Executive you will play a very vital role in developing SOPs and help the team implement
the same. You as the last-mile champ will handle all end to end NDR process. You will act as a bridge between customer support and logistic team. You will be one person who will pump in
enough fuel and energy to run and deliver operations at its best.
Responsible
➢ Ensure prompt responses to queries /concerns raised by the Customer Support Team by highlighting to Last Mile Logistics Partner.
➢ Help build and implement SOPs. Manage workflow of day to day tickets raised related to
Last Mile complaints.
➢ Can handle End to end NDR process. Can manage both Call Centre & Logistic Partners
Ensure the designated Service Level Requirements, Customer promise dates, FAD, NDR,
S2D. & all such Key Performance Indicators are achieved on a weekly and monthly levels
➢ Must have customer service skills and be able to maintain a consistent, elevated level of
service
➢ Monitor the performance metrics of different reporting teams and take necessary actions
to improve the same
➢ Communicate with Last Mile Vendors for Lost & Damages with working data.- Work with
Internal for reconciliations for Disputes of Weights, Lost in Transit, etc.
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Mumbai
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₹2L - ₹6L / yr
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Enterprise Resource Planning (ERP)
gst
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Job role: Executive - Accounts
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• Proficient in MS excel and automation.
• Monthly GST return preparation and filings.
• Payroll accounting - net pay, deduction, salary advances and reco with GL.
• PF\ ESI Accounting and Reconciliations
• Cash management, accounting for bank transactions and monthly BRS
• Inter Company accounting and reconciliation
• Processing of payments to Vendors, consultants and staff. Creditors aging and ledger confirmations of the balances
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Hyderabad
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Hi All,
Greetings from LMV Group !!!
We are hiring for Policy Renewal Executive Domain for Insurance policy Renewal Calls , MIS,M.S.Office ,MSExcel,Handling Illustration
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We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
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Responsibilities:
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- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
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₹10L - ₹12L / yr
Operations
Communication Skills
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Revenue growth
Role Details for Operations Lead:
Operations excellence for the geography
This role will require delivering top notch customer experiences, drive at center revenue,
manage costs and deliver profitability across centers in the assigned region.
Key responsibilities include:
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○ Responsible for driving revenue (In-center pack sales and renewals, Store
revenue and Additional sources)
○ Manage operational costs and drive initiatives to optimize expenditures
○ Drive initiatives to improve footfalls and new customer acquisition (Lead
generation)
2. Customer experience:
○ Drive on-time performance across centers and deliver on key business metrics
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New’
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regular intervals to elevate customer interactions and manage escalations
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○ Reviews with key stakeholders at regular intervals
○ Resourcing/Hiring high quality manpower with cost guardrails
Key metrics the owner is responsible for include:
● At center sales and additional revenue (conversion and lead generation)
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● Footfalls
● Center standards score (always new, on time, availability)
● Product rating & NPS
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● Bias for action, hands on, hungry
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generation)
2. Customer experience:
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New’
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regular intervals to elevate customer interactions and manage escalations
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● At center sales and additional revenue (conversion and lead generation)
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● Footfalls
● Center standards score (always new, on time, availability)
● Product rating & NPS
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● People management
● Bias for action, hands on, hungry
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A SharePoint administrator delegates tasks to SharePoint developers, provides support and guidance for a company’s SharePoint users, ensures SharePoint functionality, updates the software as necessary, and addresses and resolves any issues with the software performance.
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Manage end to end offline marketing. Identify, engage and build successful cross-marketing partnerships with other companies. Help improve the reach of Rapido and increasing the app usage.
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Shubham Vishwakarma
Full Stack Developer - AverlonI had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort