Content Operations Manager

Review Criteria

• Strong Senior Data Scientist (AI/ML/GenAI) Profile
• 5+ years of experience in designing, developing, and deploying Machine Learning / Deep Learning (ML/DL) systems in production
• Must have strong hands-on experience in Python and deep learning frameworks such as PyTorch, TensorFlow, or JAX.
• 1+ years of experience in fine-tuning Large Language Models (LLMs) using techniques like LoRA/QLoRA, and building RAG (Retrieval-Augmented Generation) pipelines.
• Must have experience with MLOps and production-grade systems including Docker, Kubernetes, Spark, model registries, and CI/CD workflows

Preferred

• Prior experience in open-source GenAI contributions, applied LLM/GenAI research, or large-scale production AI systems
• Preferred (Education) – B.S./M.S./Ph.D. in Computer Science, Data Science, Machine Learning, or a related field.

Job Specific Criteria

• CV Attachment is mandatory
• Which is your preferred job location (Mumbai / Bengaluru / Hyderabad / Gurgaon)?
• Are you okay with 3 Days WFO?
• Virtual Interview requires video to be on, are you okay with it?

Role & Responsibilities

Company is hiring a Senior Data Scientist with strong expertise in AI, machine learning engineering (MLE), and generative AI. You will play a leading role in designing, deploying, and scaling production-grade ML systems — including large language model (LLM)-based pipelines, AI copilots, and agentic workflows. This role is ideal for someone who thrives on balancing cutting-edge research with production rigor and loves mentoring while building impact-first AI applications.

Responsibilities:

• Own the full ML lifecycle: model design, training, evaluation, deployment
• Design production-ready ML pipelines with CI/CD, testing, monitoring, and drift detection
• Fine-tune LLMs and implement retrieval-augmented generation (RAG) pipelines
• Build agentic workflows for reasoning, planning, and decision-making
• Develop both real-time and batch inference systems using Docker, Kubernetes, and Spark
• Leverage state-of-the-art architectures: transformers, diffusion models, RLHF, and multimodal pipelines
• Collaborate with product and engineering teams to integrate AI models into business applications
• Mentor junior team members and promote MLOps, scalable architecture, and responsible AI best practices

Ideal Candidate

• 5+ years of experience in designing, deploying, and scaling ML/DL systems in production
• Proficient in Python and deep learning frameworks such as PyTorch, TensorFlow, or JAX
• Experience with LLM fine-tuning, LoRA/QLoRA, vector search (Weaviate/PGVector), and RAG pipelines
• Familiarity with agent-based development (e.g., ReAct agents, function-calling, orchestration)
• Solid understanding of MLOps: Docker, Kubernetes, Spark, model registries, and deployment workflows
• Strong software engineering background with experience in testing, version control, and APIs
• Proven ability to balance innovation with scalable deployment
• B.S./M.S./Ph.D. in Computer Science, Data Science, or a related field
• Bonus: Open-source contributions, GenAI research, or applied systems at scale

About Mple.ai

Mple.ai is an AI-powered sales training platform that helps enterprises deliver scalable, measurable, and impactful learning through interactive role-plays and AI-driven evaluations.

Our platform enables organizations to design custom simulations or leverage ready-to-use templates, making training more relevant and effective. With Mple.ai, companies can streamline onboarding, enhance communication, and empower their teams to sell smarter and faster.

Role: Business Development Manager

Key Responsibilities:

• Generate and identify new business opportunities and potential clients.
• Reach out to prospects through calls, emails, and LinkedIn outreach.
• Assist in client meetings, demos, and product presentations.
• Conduct market research and prepare regular sales reports.
• Collaborate with the marketing team to refine outreach strategies.
• Gather and share client feedback with product teams to enhance the platform.

Who You Are:

• 1–4 years of professional experience (freshers with strong interest in sales may apply).
• Passionate about sales, SaaS, and AI technologies.
• Strong communication and presentation skills.
• Proactive, eager to learn, and thrive in a fast-paced startup environment.
• Bachelor’s degree in Business, Marketing, or a related field.

Why Join Us:

• Work directly with the Founder’s Office for hands-on learning and mentorship.
• Gain end-to-end exposure to the sales process in a growing SaaS startup.
• Build a career in sales, customer success, and AI-driven technology.
• Be part of a dynamic, high-impact, and no-bureaucracy culture.

Other Details:

📍 Location: Mulund, Mumbai

🏢 Mode: Onsite

🗓 Work Week: Monday–Friday

💼 Type: Full-time

💡 Experience: 1–4years

Job Title: Coordinator, Customer Care Center – Service

Location: Malad,Mumbai

Status: Active

Salary Range: INR 4,80,000 – 7,50,000 per annum

Experience Required: 1 – 12 years

Job Functions and Responsibilities

• Handle loan-related customer inquiries over the loan servicing toll-free number for pre-foreclosure to delinquent accounts.
• Follow up with customers when payment commitments are not met.
• Log all borrower contacts into the loan servicing system.
• Offer long-term resolutions to customers to resolve delinquency issues.
• Efficiently use an autodialing system to maximize productivity and increase contact ratios.
• Achieve the prescribed number of customer contacts during each workday.
• Understand customer relations functions and available services.
• Perform other duties as assigned by the department manager.

Education / Experience

• Strong customer service skills are essential.
• Fluency in English is required.
• Knowledge or experience in mortgage loan servicing is desirable but not mandatory.
• Graduate degree preferred; undergraduates must have at least 6 months of call center (voice support) experience.

Work Schedule / Requirements

• Must be willing to work in US shifts.
• Shift timings: 5:30 PM / 6:30 PM / 7:30 PM / 8:30 PM IST (may change twice a month).
• Call center hours: Monday – Friday, 8:00 AM – 9:00 PM EST; Saturday, 8:00 AM – 5:00 PM EST.
• Must have a stable internet connection (minimum 50 Mbps) for remote work.
• Candidates must reside in Mumbai (base location) while working from home.
• Currently following a hybrid model — employees will be scheduled to work both from office and home.
• Mandatory work from office during training and initial production phase (minimum 6 months) until performance standards are consistently met.
• Flexibility required for potential role transitions between Customer Service and Customer Resolutions as per business needs.
• Transportation provided for late shifts.

Must-Haves

• Excellent communication skills.
• Minimum 1 year of call center experience (voice support).
• Willingness to work in rotational shifts.
• Flexibility to adapt to business and schedule changes.

Interview Process

1. Screening Call
2. Two Virtual Rounds (Technical / Process-related)

QA Engineer

The Impact you will create in the Job:

• Driving revenue for some of the largest brands.
• What you deliver will be used by Billions of users.
• You will be working as a full stack QA Engineer, working closely with the developers to understand features, architecture, how it’s implemented and determine the best way to approach testing from a user’s perspective.
• Defining and designing the automation strategy for the same for it to work in a CI/CD pipeline. Testing at all the layers of the application be it UI, API or a mock of queue mechanism.
• Identification of  Test Cases for Automation and identify bugs and enable bug-free scalable solutions using JIRA.
• You will be working with some of the most amazing stacks that are meant to Focus on Security + Quality + Scale
• You will participate in Selenium Environmental Setup.
• Creating,  enhancing and executing clear, concise, comprehensive test plans and test cases.
• Prepared Traceability Matrix to ensure the test case coverage for all requirements.
• Involvement in Smoke, Functional, Integration, System, Regression and Adhoc Testing.
• You will be a part of the weekly meetings and Scrum meetings to check on the progress and thoroughly understand the testing requirements, protocols and standards.

What we look for?

• Must have knowledge of Website testing and API testing   
• Must have knowledge of Linux and SQL           
• Should have hands on automation experience with Selenium and developed multiple frameworks           
• Should have worked on Robot Framework and can develop automation framework from scratch           
• Must have worked on cloud providers such as BrowserStack, SauceLabs, PCloudy, etc
• Must have worked on running tests parallelly on multiple browser instance
• Should knowledge of at least one interpreted programming language like Python OR Java           
• Should have worked on CI/CD tool such as Jenkins, CircleCI, TravisCI, TeamCity

Role: Engineer/Sr Engineer -Java 

SUMMARY OF THE POSITION: 

The Product Development Engineer is responsible for the front-end development of modules for enlivening CEM. 

The engineer is responsible for end to end delivery of specific components in the module and integrating them with existing modules 

ROLES AND RESPONSIBILITIES: 

• Working with technical architects, able to convert the architecture into design and code in Java (Spring Boot), AngularJS, and NodeJS. 

• Able to generate LLD documents. 

• Ability to write Quality code with minimum defects. 

• Unit Test and follow the coding standards. 

PREFERRED QUALIFICATION AND SKILLS: 

• 5+ years of strong programming and logical skills in Java (Spring Boot), AngularJS, Object-Oriented Javascript, NodeJS and HTML5 

• Hands-on Experience with Java (Spring Boot), and MySQL is mandatory. Must have completed at least 2 full projects using Spring boot and AngularJS.

• Excellent knowledge and experience in Spring JPA and RESTful web services implementation.

• NodeJS experience is value add 

• Should have participated in, and be familiar with, Agile (Scrum) project methodology and practices.

• Must be able to mentor and guide junior technical resources. 

• One who is proactive and comes forward with technology-related initiatives. Motivated selfstarter. 

• Good communication skills. English - Oral and Written.

You will make an ideal candidate if you have: 

• Overall 6+  years of software development experience in building web-based and highly scalable applications 

• Excellent understanding of core computer science concepts like algorithms, data structure, system design, OOP, etc. 

• Deep knowledge and development expertise in Core Java and SpringBoot 

• Experience in using dockers and Linux.

• Hands-on coding experience in developing web applications with REST APIs

• Good understanding/exposure to Kafka and Elastic.(must have)

• Log stash understanding is add-on

• Worked in a CI/CD environment with Jenkins and handled deployments by yourself 

• Experience working in an agile team with software engineering practices like automated testing, test-driven-development, continuous integration, etc is a big plus. 

Job Description –Sr. Python Developer

Job Brief

The job requires Python experience as well as expertise with AI/ML. This Developer is expected to have strong technical skills, to work closely with the other team members in development and managing key projects. Ability to work on a small team with minimal supervision, Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality

Job Requirement

• 4 plus Years of Python relevant experience 
• Good at communication skills and Email etiquette
• Quick learner and should be a team player
• Experience in working on python framework
• Experience in Developing With Python & MySQL on LAMP/LEMP Stack
• Experience in Developing an MVC Application with Python
• Experience with Threading, Multithreading and pipelines
• Experience in Creating RESTful API’s With Python in JSON, XMLs
• Experience in Designing Relational Database using MySQL And Writing Raw SQL Queries
• Experience with GitHub Version Control
• Ability of Write Custom Python Code
• Excellent working knowledge of AI/ML based application
• Experience in OpenCV/TensorFlow/ SimpleCV/PyTorch
• Experience working in agile software development methodology
• Understanding of end-to-end ML project lifecycle
• Understanding of cross platform OS systems like Windows, Linux or UNIX with hands-on working experience

Responsibilities

• Participate in the entire development lifecycle, from planning through implementation, documentation, testing, and deployment, all the way to monitoring.
• Produce high quality, maintainable code with great test coverage
• Integration of user-facing elements developed by front-end developers
• Build efficient, testable, and reusable Python/AI/ML modules
• Solve complex performance problems and architectural challenges
• Help with designing and architecting the product
• Design and develop the web application modules or APIs
• Troubleshoot and debug applications.

Minimum 4 years exp 

Skillsets:

1. Build automation/CI: Jenkins
2. Secure repositories: Artifactory, Nexus
3. Build technologies: Maven, Gradle
4. Development Languages: Python, Java, C#, Node, Angular, React/Redux
5. SCM systems: Git, Github, Bitbucket
6. Code Quality: Fisheye, Crucible, SonarQube
7. Configuration Management: Packer, Ansible, Puppet, Chef
8. Deployment: uDeploy, XLDeploy
9. Containerization: Kubernetes, Docker, PCF, OpenShift
10. Automation frameworks: Selenium, TestNG, Robot
11. Work Management: JAMA, Jira
12. Strong problem solving skills, Good verbal and written communication skills
13. Good knowledge of Linux environment: RedHat etc.
14. Good in shell scripting
15. Good to have Cloud Technology : AWS, GCP and Azure