Operations executive

Sales Intern Responsibilities:

• Working closely with the manager or assigned staff member, and completing all allocated tasks.
• Conducting desktop research, or gathering information through surveys or by speaking to clients and staff.
• Attending and participating in meetings, workshops, events, and exhibitions.
• Liaising with clients, vendors, and suppliers on behalf of the company's managers.
• Updating documents and sales records.
• Reviewing sales performance against sales targets.
• Observing and carrying out sales processes.
• Identifying potential weaknesses and offering improvement suggestions.
• Assisting managers with negotiations.
• Keeping a log of everything learned and delivering presentations to staff and other stakeholders.

Sales Intern Requirements:

• High school diploma or similar.
• Degree in marketing, business or similar may be required.
• Driver's license may be required.
• Strong self-motivation.
• Ability to work alone or as part of a team.
• Proficiency in a foreign language would be advantageous.
• Ability to cope with rejection.
• Ability to remain calm in fast-paced environments.
• Superb interpersonal skills.
• A professional appearance.

• Creating cost effective, scalable, agile processes that can cater to increased production across multiple business units
• Collaborating closely with the Designers, the Business Analyst(s) and the Merchandiser(s) for the same
• Ensuring that both the raw material and finished goods meet the quality benchmarks of the company (quality benchmarks and documentation will also be your accountability)
• Bringing in more robust quality measures to the entire production process - from procurement to finishing
• Ensuring complete and timely handoffs amongst teams to ensure the manufacturing is as per plan
• Motivating and upskilling the teams and ensuring smooth communication and collaboration at all times
• Ensuring that the suppliers are able to fulfill the fabric and raw material requirements on time and that there are no delays on their front because of capacity issues
• Ensuring that the internal infrastructure/ production capacities and capabilities and external capacities (supplier networks and their infrastructure) are ready to handle the forecasted production requirements (which is planned 365 days in advance)
• Constantly partnering with suppliers, local authorities and internal teams such as Technology, Finance, HR, Legal etc
• Ensuring that the processes and their interface with technology stays updated with changing times
• Submitting pricing proposals and production cost estimates
• Ensuring cost optimization and ensuring strong fiscal controls are in place across the production process
• Partnering closely with the leadership team and Finance to ensure that the production planned and executed is as per the business targets
• Driving a strong execution culture within the team so as to ensure that delivery is as per the production planned / launch plan
• Working closely with the legal team to ensure that all requisite paperwork/documentation safeguarding the company with new/old - vendors/suppliers/ fabricators against delays, quality defects etc are in place beforehand and retrospectively

Desired Candidate Profile

• MBA/ Masters in Supply Chain/ Planning/Production/ Operations
• Prior experience as an Operations lead for a manufacturing concern preferably in an ecommerce set up
• Experience in handling transitions (location as well as team transitions ) and setting up teams from scratch
• 12+ years of relevant experience (preferable)    

• Owning responsibility for defining and driving operational/business goals.
• Managing Day-to-day operations of the ecommerce platform.
• Building on the existing business by adding new categories and product portfolio listings on the marketplaces.
• Product Portfolio management – Assisting the team with product sales and category and performance inputs to optimize the product portfolio from time to time.
• Overseeing the day-to-day marketplace eCommerce operations, customer service, updates, post listings, promotions, merchandising, maintenance and performance.
• Staying up-to-date with the promotional calendars and plans of eCommerce platforms. Driving category interventions.
• Supporting the eCommerce Manager on campaigns and programs.
• Supporting integrations of eCommerce platform with main website as well as backend systems and applications.
• Guiding internal teams and vendor teams on development & implementation issues.
• Coordinating with Marketing, Sales, Supply Chain, and Operations on Day-to-day management of the eCommerce platform.
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What you need to have:

• Minimum 5 years of experience within an ecommerce operations role
• Experience handling ecommerce platforms, online sales and website content management
• Excellent communication and organizational skills in addition to project management experience
• Financial acumen- ability to reconcile accounts receivables with payments received from sales partners
• Ability to manage tasks simultaneously
• Experience working on Google and web analytics
• Experience evaluating and executing SEO strategies    

• Managing large amounts of calls and emails, and social media, if required
• Identifying and assessing customer’s needs to achieve satisfaction
• Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
• Building sustainable relationships and trust with customers through open and interactive communication
• Providing accurate, valid and complete information by using the right methods/tools
• Following communication procedures, guidelines and policies
• Taking the extra mile to engage customers

Desired Candidate Profile

• Strong customer handling skills on phone and email
• Familiarity with CRM systems and practices
• Prior experience with Freshdesk and Magento would be a plus
• Customer orientation and ability to adapt/respond to different types of people
• Excellent communication skills ( both written and verbal)
• Ability to multitask, prioritize and manage time effectively
• Empathy and compassion
• Punctuality
• Ability to stretch long hours and work for the bigger vision of the company
• Experience with Microsoft Office and G-suite (google)
• Knowledge of basics of Microsoft Excel for reporting purposes is a MUST
• Comfort with technology and data
• Good hold on English Grammar
• Problem identification and solving attitude
• Ability to listen
• Customer obsession
• High integrity
• Decisiveness    

Job Description- Content Operations Manager

Job Summary

We are looking for a qualified Content Operations Manager to join our team. You will be responsible for auditing, editing & creating contents for our Application. Your duties will also include sharing content to raise brand awareness and monitoring web traffic and metrics to identify best practices.

Our ideal candidate is an experienced professional with demonstrable creative writing skills. Ultimately, you should be able to oversee all marketing content initiatives to ensure customer engagement, brand consistency and a positive customer experience.

Job Role & Responsibilities:
- Review push notifications for Indian users and optimize for higher click rate and user engagement.
- Review the user report content and set category for sensitive contents.
- Work closely with the VidMate team members by offering information of local culture and     mobile Internet industry. Assist in activity planning and content management.

Job Requirement:

• Good English communication skills.
• Qualification: Graduate/ Post Graduate Degree (Prefer Graduate from Mass Media and Communication/Journalism).
• Working experience in mobile Internet industry would be a plus.
• Collaborative team player in a cross-cultural working style. Practice a high degree of self-motivation to complete assignments.

Job Type: Full-time

Job Location: Pune.