Operations executive

This is a chance to get in early on something that's scaling fast, and to get years of experience compressed into months because of it. Instead of managing a slice of an established machine, you'll be sitting across from senior engineering leaders as a peer, designing the drills that decide whether a team holds together the day it actually matters, and watching people get visibly better at their jobs because of something you built. That kind of exposure and ownership doesn't exist at a big firm where you're twenty layers from the outcome. Here, what you do this month changes what the company looks like the next, and you'll build in a year the judgment it takes most people a decade to earn.

The role

We're hiring a Customer Success Engineer to be the backbone of our customer relationships. You'll work directly with customers, using our innovative platform to teach them to become elite, world class incident responders.

This is a role built around seeing people get better every day. You'll be part of a brand new, innovative method of teaching incident response skills, and you'll help people so that when an incident actually happens, they don't panic. They stay effective and make a meaningful impact, both for themselves and for their organisation. You'll also have a direct line into shaping and improving the product itself through what you see and learn in the field.

What you'll do

• Work hands on with customers running simulations, coaching and teaching them so their teams get better at incident response. Being a great coach is non negotiable here, and we want people who genuinely enjoy helping others improve.
• Take full ownership of customer outcomes. Proactively spot risk, gaps and opportunities rather than waiting to be asked, and drive them to resolution without needing to be chased.
• Partner with product to design and refine drill simulations, working closely with customers to get feedback and make sure every simulation is genuinely impactful.
• Work at startup pace. Partner cross functionally with sales, product and engineering, feed customer insight back into the roadmap, and help us grow rapidly as a company.
• Be comfortable learning resiliency engineering, cognitive systems design and other best practices as we develop them, and bring that learning back into how we teach and build.

What you'll bring

• 4+ years of hands on incident response experience as an SRE, on call engineer or first responder. You've been paged at 3am, run an incident bridge and written the postmortem. This isn't theoretical.
• Exceptional communication range. Equally comfortable presenting incident maturity findings to a senior exec and getting into the technical weeds with a mid level engineer. You adjust altitude naturally without dumbing anything down.
• A genuine growth mindset. You're excited to learn resiliency engineering and cognitive systems design style thinking, and you want to get hands on building better drills and incidents, even if you haven't done it before.
• Extreme ownership. You don't wait for instructions. You spot the problem, take the initiative and see it through.
• Genuine excitement to work at a fast growing startup. Comfortable with ambiguity, shifting priorities and wearing multiple hats as we scale.

What would make you stand out

• You enjoy teaching and sharing knowledge, whether that's pairing with someone, onboarding new colleagues or something entirely outside of work.
• You can clearly communicate your own on call experience, including the pain that comes with it.
• You care about impact. It's not just about doing the job well, it's about whether what you did actually moved the dial for the customer.

Review Criteria:

Mandatory:

• Strong Associate Manager – Customer Success, Account management Profile
• Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.
• Must have experience managing clients in the outside India market (Preferrably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)
• Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.

Preferred:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Role & Responsibilities:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate:

• 2-5 years of experience inthe internet/technologyindustry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Candidate should meet our customers and collect feedback of our products.

Collect further orders.

Should identify new customers.

Interact with Production Team for supplies.

Coordinate with Accounts Team for Invoicing and Billing.

Follow up on customer payments.

Hello,

Greetings for the day !!!

Tridat Technologies is hiring "Customer Success Associate" for one of the Bangalore based Data Science Product Company !!!

Position: Customer Success Associate

Why Work with Us:

· Get an opportunity to contribute to an exciting, forward-thinking and fast-moving Start-Up.

· Shape-Up your career by working with young and supportive teams and peers!

· Innovation and Creativity is all that matters!

· Experience and understand the various aspects of the video marketing industry.

· Friendly Policies, good competitive salaries, team outings and what not!

Job Description:

• We’re looking for extremely proactive people with a learning and adaptive attitude, who possess a distinctive ability to initiate and hold conversations with our customers/clients.
• This role is a part of our Customer Success Team which is focused on providing the best product experience to the organisation customers.
• You will be responsible for supporting users via email, chat & phone to help them resolve any issues they encounter with our platform.
•  

Job Responsibilities:

· Having a proactive customer support approach

· Testing product features as assigned

· Build & strengthen customer relationships

· Manage incoming chats, emails and handle appropriate follow-up calls and emails

· Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction

· Demonstrate the value of the platform to our customers every day by providing amazing customer support

· Maintain existing customer success metrics and data as directed

Job Requirements:

· Excellence at Googling stuff and spoken English

· Ability to meet deadlines and decent depth of thought process

· Capable of operating without much supervision while still producing results

· Not being camera shy and great presentation skills

· Motivation to pursue customer success as a career

· Understanding the basics of customer support such as treating customers with respect, empathy, and understanding

· Technical understanding and ability to troubleshoot and resolve technical problems

Experience: 2+ years

Customer Success Managers are responsible for creating policies and procedures that optimize the customer experience. Customer Success Managers may gather feedback from their customers, study other customer success programs, and analyze customer data to identify the best practices. The Customer Success Manager must establish policies the entire staff can adhere to so all customers receive the same quality of service.

Customer Success Managers must know the company’s products inside and out. They are often called upon to provide technical support to customers or to provide training on their products. They may even help customers plan and understand the best ways to utilize their software or products based on the customer’s business needs or business plans. The Customer Success Manager is not focused on making sales, rather on educating their customers on the flexibility and capabilities of their software so customers are encouraged to continue using their services.