Operations executive

Printrove is India’s leading Print-on-Demand dropshipping platform, powering 12,000+ merchants with seamless integrations, fast fulfillment, and a vast product range. We exist to empower “Merchpreneurs” — artists, creators, entrepreneurs, and startups — to bring their brand ideas to life without worrying about operations. 

We are now looking for a Customer Success Executive who can own the merchant journey, solve problems with empathy, and ensure that every merchant scales confidently with Printrove.

Role Overview:

The Customer Success Executive will be the first line of interaction for our merchants, combining customer support excellence with proactive success ownership. You will ensure merchants feel supported, resolve operational queries quickly, and guide them towards using Printrove effectively to grow their business.

This role is critical as you’ll act as the bridge between our merchants and internal teams (operations, sales, product).

Key Responsibilities:

Customer Support (Reactive):

• Respond to merchant tickets and inquiries on Zoho Desk with empathy and accuracy.
• Troubleshoot operational issues such as orders, printing, shipping, or integrations.
• Escalate recurring or critical issues to the operations/product teams and ensure closure.

Customer Success (Proactive):

• Onboard new merchants smoothly — guide them through integrations, catalog access, and first sample orders.
• Nudge merchants towards success milestones (placing their first order, upgrading to Business Plan, scaling monthly orders).
• Track merchant health metrics (order frequency, repeat rates, quality issues) and follow up proactively.
• Collaborate with the Sales/KAM team to upsell or cross-sell relevant products and services.

Collaboration & Ownership:

• Document recurring issues, feedback, and feature requests into Zoho CRM/ClickUp.
• Partner with Operations to resolve root causes of quality or shipping complaints.
• Support Marketing in community campaigns, webinars, and engagement initiatives for merchants.
• Continuously improve knowledge base, playbooks, and SOPs to make merchant support more efficient.

What Success Looks Like

• Merchant queries are resolved quickly with minimal escalations.
• New merchants complete onboarding smoothly and place their first orders.
• Merchant retention improves — fewer churns, more merchants cross higher order volumes.
• Proactive merchant engagement (check-ins, nudges) leads to measurable increases in Business Plan upgrades or repeat orders.

What We’re Looking For

• 1–3 years of experience in Customer Support / Customer Success roles, ideally in SaaS, eCommerce, or D2C.
• Strong communication skills in English (Hindi/Tamil a plus).
• Empathy-driven — ability to listen, understand, and solve problems like a partner.
• Comfortable with tools like Zoho Desk, Zoho CRM, ClickUp, and Shopify/WooCommerce.
• Proactive, process-oriented, and thrives in a fast-paced startup environment.

Why Join Printrove?

• Be part of a movement of Merchpreneurs shaping India’s eCommerce ecosystem.
• Own impactful work — you’re not just answering queries, you’re driving merchant growth.
• Work with a team that values innovation, integrity, ownership, curiosity, empathy, and empowerment.
• Opportunity to grow into Key Account Management or Customer Success Manager roles as we scale.

We are looking for a skilled Product Implementation Specialist to join our dynamic team in New Delhi. The ideal candidate will have good technical knowledge and will play a key role in gaining in-depth technical knowledge of our product. Candidate will be responsible for effectively demoing the platform to the customers, providing technical guidance, and ensuring smooth implementation. This role involves working closely with customers to address their requirements to improve their payment transactions.

Roles and Responsibilities:

• Product Demonstrations: Conduct in-depth product demonstrations, showcasing the technical capabilities and business benefits of our payment orchestration platform to current & new customers.
• Technical Expertise: Understand the technical architecture of the payment orchestration platform, including terms like API integrations, payment gateways, compliance requirements such as PCI DSS and basic coding languages.
• Client Engagement: Act as a technical advisor during customer meetings, answering questions related to the product, integrations, and functionalities.
• Requirement Gathering: Engage with customers to gather and document detailed business requirements, ensuring a thorough understanding of their requirements.
• Business requirement document (BRD) Preparation: Develop comprehensive BRDs based on customer interactions, outlining functional and non-functional requirements for the proposed solution.
• Customer Presentations: Prepare and deliver tailored presentations and proposals that address customer pain points and demonstrate how Celeris solutions can meet their goals.
• Feedback Loop: Gather feedback from potential customers during demonstrations and share insights with the product development team to enhance future offerings.

Requirements:

• Experience: 1 - 3years of experience in a product implementation, product consulting, or product demonstration role, preferably within the payment orchestration or fintech industry.
• Communication Skills: Excellent verbal and written communication skills, with the ability to clearly explain technical concepts to both technical and non-technical audiences.
• Customer-Focused: Strong customer-facing skills with a focus on delivering tailored solutions and building trust with customers.
• Analytical Skills: Ability to analyze customer needs and design customized solutions that address their business challenges.
• Collaboration: Team player with the ability to work cross-functionally and support both technical and sales teams.
• Preferred: Experience working with payment orchestration platforms, fraud prevention, or risk management solutions.

The role will be part of our customer success team. You will work extensively on large datasets to identify and help remediate data risks for customers from diverse domains, and support them as a trusted security advisor. 

Responsibility 

• Analyse customer data on Concentric Platform, extract relevant insights to identify data risks, develop risk remediation strategies 
• Prepare and present data risk reports to customers. Handhold them for implementation of the risk remediation strategies 
• Develop, curate and maintain training datasets for AI models 
• Label large datasets for supervised learning of AI models 
• Serve as customer’s trusted data security advisor, providing subject matter expertise, strategic guidance to drive adoption of concentric platform aligned with customer objectives

• Strong experience on with data analytics. Proven ability to extract relevant insights from big volumes of data to solve specific problems. Eye for detecting trends, anomalies in data. 
• Experience in developing training datasets for AI models and data labelling for supervised learning of AI models. 
• Excellent attention to detail 
• Customer advisory experience preferably in data security domain 
• Experience on with Excel as data analysis and reporting tool is required. Knowledge of other tools like Python, Kibana, Jira, ppt will be a plus. 
• Broad knowledge of operationalizing data security, regulations and standards will be an advantage 
• Excellent communication skills across various formats and mediums. Strong presentation and facilitation skills
• Use creative problem-solving skills to help customers reach their business goals and maximize the value they are getting from Concentric platform
• Graduate/Post Graduate in Engineering discipline from premium institute 

 About Siloho:

SILOHO began its journey as a comprehensive home furnishing brand and today has transformed into a one-stop solution for all your home furnishing requirements. 

SILOHO is the brainchild of Shan Gehlot and Pranshu Sharma, both Engineers and Graduates of the Indian Institute of Technology, Bombay. With extensive experience in technology, real estate, and home furnishings, the partners at SILOHO employ razor-edge technology to help clients envision and furnish interior designs of their ideal homes within a cost-effective budget. 

We have a strong team of heads and hearts, working tirelessly to design homes that reflect our client's personalities. We have also expanded our scope of service with affordable interior designs, customized visualization with 3D software along with a full package with tailored costs, and administering the hand-over process for a smooth transition.

About The Job

We're seeking a skilled project management specialist to conduct modular focused residential interior fit-out projects in partnership with the design and site delivery teams.

4 Tier Essential Responsibilities:

Administrative:

1. You will coordinate communication and foster collaboration between all the stakeholders of the assigned project.
2. You will also work closely with the design team, production operations team, logistics team, and installers to ensure a high standard of execution and customer experience.

Project Management:

1. You will be accountable for project deliveries, and managing the overall building of interior projects assigned.
2. You will help in defining and implementing criteria for quality, cost control, and timely management of the projects in the region.
3. You will be liable for guiding and managing coordination with the vendors and business partners throughout the project lifecycle.

Execution:

1. Coordinating with the design professionals, consultants, and clients while successfully directing the Site Supervisors, Estimator, and other construction-related personnel in planning, coordinating, and safely completing the work by the contract documents schedule, and budget.
2. You will ensure that the designated projects are completed within the timetable while satisfying client needs, quality parameters, and design guidelines.
3. You will also serve as the point of contact for escalations between the Client (or his representative) & Siloho, as and when required, and ensure that the projects are delivered on time within Siloho quality standards.

Reporting:

1. You will appoint and qualify formal reporting arrangements on project progress for the Clients and Company.

Desired Skills & Qualifications:

Graduate with minimum 3 years of Core interior industry experience in Fit Out works.

Desired Industries

Architecture and Planning, Design Services, Construction, and Real Estate

General Skill Sets

1.  Fierce attention to detail and no-compromise attitude towards quality.
2.  Understanding of individual trades and subcontractors appropriate to interior fit-outs
3. Process-driven project management professional with quick problem-solving skills
4. Exceptional interpersonal and multitasking skills to confront clients, vendors, and internal teams.
5. Entrepreneurial passion & ownership.
6. Ability to break down complex ideas and convey them efficiently
7. Proficiency in MS Word/Google Docs, Excel/Google Sheets.

Our client is a leading provider of specialised marketing services that enables businesses across different sectors to grow effectively. This decade old venture founded by a woman entrepreneur offers innovative solutions by leveraging cutting edge technology based on the individual needs of the client. Their services include market research, in- store promotions, store launches, road shows, retail merchandising, events and exhibitions, among others.

Headquartered in Mumbai, the company has presence in Delhi, Bangalore and Chennai as well as dedicated local teams across other metros and small towns in India. This agency has worked with more than 100 companies and 800 brands and delivered top notch marketing strategies through integrated BTL and digital channels. Some of its clients include ITC, Zydus Wellness, PnG, Crompton, HUL, Tata and Nestle.

• Developing new vendors in cities
• Managing manpower, events promotions
• Reporting of the same on regular basis– on MS Excel and Power Point
• Travelling outside Mumbai for minimum 6-10 days in a month
• Providing inspired leadership for the organization
• Making important policy, planning and strategy decisions
• Developing, implementing and reviewing operational policies and procedures
• Recruiting whenever required and taking disciplinary action if necessary
• Handling multiple projects at the same time
• Promoting a company culture that encourages top performance and high morale
• Overseeing budgeting, reporting, planning and auditing
• Working with senior stakeholders

Desired Candidate Profile

• Minimum 5 years of experience in a similar profile
• Good spoken and written English skills
• Ability to work in a competitive and challenging environment
• Willingness to learn new things
• Strong operational and analytical skills
• Ability to manage multiple tasks at the same time
• Proficiency in MS Excel and PPT
• Ability to handle client meetings and queries independently