Operations executive

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

1. Recruitment Support 

∙Coordinate with hiring managers and HR Manager to understand staffing needs. 

∙Source resumes, schedule interviews, and maintain candidate databases. 

∙Support local outreach efforts and job postings. 

2. HR Operations & Administration 

∙Maintain up-to-date employee records (both digital and physical). 

∙Assist with onboarding, orientation, and exit formalities. 

∙Handle HR documentation, ID cards, and attendance tracking. 

3. Payroll Assistance & Compliance 

∙Collect and prepare payroll inputs such as attendance, leaves, and shift data. 

∙Support the HR Manager in statutory filings (PF, ESI, PT). 

∙Ensure timely data submissions to finance and compliance bodies. 

4. Employee Relations 

∙Be a point of contact for employee queries regarding HR policies, leaves, and payroll. 

∙Assist the HR Manager in handling grievances and policy communication. 

5. Training & Documentation 

∙Help coordinate internal training sessions and maintain records. 

∙Maintain training calendars and collect feedback from sessions. 

6. Reporting & Data Entry 

∙Prepare basic HR reports and maintain trackers (leave, recruitment, employee details). 

∙Use MS Excel for attendance, overtime, and HR metrics. 

About the Company

We are a fast-growing platform helping individuals and businesses simplify compliance, documentation, and operational workflows through smart, technology-driven solutions. Our mission is to make filing, registrations, and business processes seamless, transparent, and stress-free.

We are looking for a motivated and goal-oriented Account Executive to join our team in Bangalore. This role is ideal for fresh graduates or early-career professionals who want to break into sales and grow inside a high-velocity tech environment.

Key Responsibilities

As an Account Executive, you will be responsible for:

• Identifying and engaging prospective clients through outbound outreach and inbound inquiries.
• Presenting and explaining our services to potential customers in a clear and compelling way.
• Building trust-based relationships to ensure client satisfaction, retention, and repeat business.
• Working closely with the sales team to prepare proposals, pitches, and tailored solutions.
• Meeting and exceeding weekly and monthly sales targets.
• Staying updated on industry trends, customer pain points, and competitive offerings to provide valuable insights.

Qualifications and Skills

We are looking for someone who has:

• Fresh graduation or up to 1–2 years of experience with a strong interest in sales.
• Excellent communication skills, both verbal and written.
• Strong interpersonal abilities and confidence in building client relationships.
• A proactive mindset with eagerness to learn quickly.
• The ability to work both independently and in a team.
• Basic familiarity with CRM tools and sales workflows is helpful, but not mandatory.

Key Skills Required

• Sales presentation skills
• Strong communication and relationship-building
• Teamwork and collaboration
• Adaptability and continuous learning
• Problem-solving and strategic thinking

What We Offer

• Competitive salary with attractive performance incentives.
• Clear pathways for career growth and skill development.
• A supportive and collaborative work environment.
• Exposure to a fast-scaling business and real impact on customer experience.

Why Join Us as an Account Executive?

This role gives you the chance to shape meaningful customer relationships and contribute directly to business growth. You’ll work with a forward-thinking team building practical solutions that simplify life for thousands of customers. If you enjoy sales, thrive in dynamic environments, and want to develop into a high-impact professional, this is the right place to grow.

• his role requires someone who will be responsible for executing and managing all activities related to product cataloging & pricing, ensuring all product details and prices on the platform are correct and updated
• The individual should have a sound understanding of Vendor Management, Operations, Attributes of the catalog, Category Knowledge.
• Ensuring an error free output & 0% escalations.
• Maintaining categorization of the products on the platform, Updating product information, including images and prices
• Uploading inventory stock positions Operational & co-ordination activities related to the catalog
• Manage Adhoc requests from Category and other internal teams and resolve them within a Specific TAT
• Demonstrate a flexible attitude and be responsive to change and last-minute requests.
• ​​Creation of vendors codes and Entering vendor details in the system. Setting up SKUs on the system. Assisting merchant team with required documentation with other functions and vendors.
• ​​Perform a variety of tasks in populating/procuring content for the product catalog from vendors. Engage with vendors to get product information as per the defined templates of attributes and images. The work includes content creation, population of content from various sources (including research on the internet), interacting/coordinating with vendor/manufacturers, conducting QC, identifying and correcting errors, maintaining records of work received and work performed.

• 2-5 years of work experience in Catalogue operations.
• Should have prior experience with E-Commerce & handled external partners.
• Proficient in all MS Office, sound verbal & written communication
• A passion for always exceeding internal and external customer expectations.
• Proactive and able to work with stringent deadlines.
• Ability to follow the process - can follow SOPs consistently and quality check own work. Detail oriented.

A wholesome opportunity in a fast-paced environment will enable

you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Plum (business vertical.‍

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, San Francisco, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Plum works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Desired Candidate Profile

• 1-2 yrs of experience of working in a tech/software company
• Excellent communication and presentation skills to formulate & articulate technical, financial and value points
• Strong technical skills and capabilities to understand business applications, analytics and platform technologies
• Data-driven with exceptional analytical and problem solving skills
• Strong interpersonal skills to create and maintain customer relationship        

Who you are:

We are looking for experienced / energetic Demo Jockey (s) who can represent the 500apps brand well and engage our prospective customers in partnership with the sales team in meaningful ways for customers as well as 500apps.. Ideal candidates will share our passion to learn and master the apps to make customers appreciate 500apps in their situation / context. The successful candidate will be business savvy, detail oriented and be able to build effective demo’s to suit a prospective customer's use case. She / he would have had relevant experience in a SaaS / Product based company.

What you will be doing (responsibilities):

1. Work as part of the Sales POD in a matrixed environment to close deals.

2. Pull together effective demo’s using necessary apps for desired outcomes.

3. Keep an eye on the Sales pipeline and build / customize demo’s as needed prior to client meetings in partnership with the sales team.

4. Gather feedback from Customers post demonstration and provide the same to the Product team for potential enhancements / tweaks to fit into the customer's environment.

5. Be available / flex for demo’s as per shift / region assigned.

6. Build and maintain a repository of ready to use Demo’s for most frequent use cases.

7. Create and submit necessary reports.

8. Be the product champion / evangelist for 500apps.com

9. Stay on top of updates in current apps and new apps being launched - explore new app combinations for enhanced results.

Skills, Qualifications, Requirements:

• Clear and articulate communicator in English language to be able to effectively engage International customers.
• Ability to learn and apply apps in a stand alone fashion as well as in combination with other apps to deliver enhanced results for Customer use cases.
• Ideal candidate has a broad understanding of industries, domains, functions and disciplines to be able to effectively and quickly apply the apps in appropriate scenarios.
• You will ideally have a combination of both Product (Computer Sciences) and Business education and experience.
• At least 3 years of relevant experience as Demo Specialist or Onboarding Specialist in a B2B setting.
• Should be able to work effectively in a Matrixed environment - working closely with Sales and Customer Success Teams.

• Ability to learn and adapt fast.