Operations executive

About the company

 

Extramarks is a leading educational - technology company, creating student-friendly digital learning solutions and keeping pace with globalization and technology in education. We have been in the market for the last 13 years operating different verticals PAN India. We provide education learning techniques across India, Singapore, Kuwait, UAE and South Africa. We at Extramarks are looking for Customer Relations Executives tasked with leading a team of executives and maintaining fruitful relations with our existing customers. The priority is to assist the organization to acquire new customers, and to maintain a good relationship with our existing ones. This means effective business development and customer relations executives are in massive demand in nearly every job sector there is including business to business, business to customer and even non –profit organizations.

 

About the role

 

The role being offered is Customer Relations Executive for B2C segment. As a Customer relations executive, you will be required to maintain continuous contacts with our existing customers and ensure the highest level of Engagement score.

 

Location

 

Noida, India

 

Roles and responsibilities

 

1. Keep abreast with Extramarks latest offerings and best practices
2. Ensure smooth onboarding of the user/customer, and tell them about the features of the product for better engagement of the Customer
3. Maintain and strengthen relationship with existing customers
4. Collaborate with the support team (technical and academic) to address customer queries
5. Conducting in-depth needs assessments to better understand each customer’s requirements to ensure highest satisfaction and Higher Utlization of the Application
6. Prompting clients to upgrade their existing packages and to purchase additional offerings.
7. Harnessing relationships to generate leads from referrals to maximize our profits.
8. Ensuring a good renewal rate of the subscribed packages
9. Retain customers who raised an issue for refund/cancellation

 

Selection process

 

There are two rounds for the selection process:

➢ PI - 1st Round

➢ PI - 2nd Round

 

Expectation

• B.E. / B.Tech, MBA, PGDM, Or Any Graduate/Post Graduate
• Excellent interpersonal and communication skills

Maintain a positive attitude focused on customer satisfaction.

POSITION: SAP IN OIL & GAS

CSA - U2VCYT  & U2VCYV 

 

Relevant years of Experience: 6- 8 years of experience in IS Oil

NP- IMMEDIATE JOINER

WORK FROM OFFICE / REMOTE

LOCATION: PAN INDIA

Mandatory Skills for screening:-Good in configuration/ blueprinting/ understanding the process flow in SAP IS OIL & GAS downstream scenario mapping.

Good to have (Not Mandatory): ABAP debugging

Detailed Job Description: The candidate should have 6 to 8 yrs of SAP IS Oil experience and worked on at least two implementation projects. Should be very conversant with Oil downstream processes. Capable of taking part in blueprinting workshops with clients and ready to work hands-on in Configuration, Integration testing, UAT etc. Should also know the SAP Logistics area.

Primary/Essential Duties and Key Responsibilities:

• Proactively manage a portfolio of  customers once the implementation phase is completed
• Develop and build strong relationships with key customer stakeholders 
• Understand customers’ needs and priorities to optimize the use of the platform
• Identify new opportunities: up-sell, cross-sell, additional training
• Effectively communicate application features and product information for new releases and facilitate their adoption
• Be the voice of the customer and provide internal feedback on how we can better serve our customers
• Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive better results
• Resolve billing and Support inquiries in a timely and productive manner
• Coordinate small customer projects

Required Qualifications: 

• Well-organized and excellent time management abilities
• Proven ability to collaborate and build strong relationships with customers especially at the Executive level
• Exceptional oral and written communication skills and attention to detail
• Minimum 4-5 years experience 

Travel Requirements:

          Open to travel.

• Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
• Work with the internal delivery team to ensure delivery quality to exceed client's expectations.
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
• Develop, prepare, and nurture customers for testimonials, references and case studies.
• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
• Work to identify and/or develop upsell opportunities.
• Ensure billing and collection of the assigned accounts is under control.
• Advocate customer needs/issues cross-departmentally.
• Manage account escalations.

• Proven ability to drive continuous value of solutions/products.
• Familiarity working with clients of all sizes.
• Impeccable written and verbal communication skills.
• Detail oriented and analytical.
• Strong team player but still a self-starter.
• Thrives in a multi-tasking environment and can adjust priorities quickly.

The duration of this internship is 3 months. We are currently searching for the newest member of our team!! Do you love talking to people? Do you want the comfort of working from home? Are you self motivated, efficient and organised? Do you have a professional phone manner? Are you confident answering email and phone enquiries? Responsibilities- 1. Responsible for building and nurturing relationships with travellers to give them personal touch in service. 2. Providing support to travellers related to curating their experience, building itineraries and reservations. 3. Resolving all the traveller queries on call related to staying, travel and the destination. 4. Understanding the complete traveller booking cycle and working towards increasing visibility on those channels which are used by travellers to book the stays. 5. Writing content about our stays wherever required. 6. Using CRM to record all customer interaction.

Event Sales and Operations BookEventz.com welcomes career inquiries from Passionate, Energetic individuals who are interested in working in a startup environment, taking up bigger responsibilities and have interests in the event industry. If you feel that there is an entrepreneurial drive in you are you are ready for taking bigger challenges then BookEventz.com is a place for you. Job objectives :- Event planning, design, and production while managing all project delivery elements within time limits- Liaise with clients to identify their needs and to ensure customer satisfaction- Conduct market research, gather information and negotiate contracts prior to closing any deals- Propose ideas to improve provided services and event quality- Organize facilities and manage all event's details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc- Specify staff requirements and coordinate their activities- Proactively handle any arising issues and troubleshoot any emerging problems on the event day- Conduct pre- and post - event evaluations and report on outcomes- Research market, identify event opportunities and generate interest Requirements : We are looking for a Young and Energetic Person who is :- Previous experience of managing team & operations for atleast 1 year - Exceptional business and analytical skills- Strong communicator & negotiator and a multitasker- Ability to handle pressure and manage parallel operations- A perfectionist and a process driven approachWe are looking for go-getters, who are passionate about what they do, like events and its execution and have an eye for detail.Come to be a part of the team that will redefine the Event Booking Experience!Location: Mumbai

BookEventz.com is a one-stop solution to book complete event package online which includes venue, caterer, themes and ancillary services (DJs, artists, photographers, et al). It helps corporates/individuals to handpick venues and other services that are best matched as per their needs and users to find ideal places for board meetings, conferences and special occasions like wedding, reception and birthday party.Looking for an entrepreneur who wants to build and manage a unit within Bookeventz.com. Bookeventz is India's leading Event Booking platform. Present in 11 cities with 5000+ vendors on-board and have served over 50,000 customers. We are looking for go-getters, who are passionate about what they do and who likes building businesses from scratch. Task is to Set-up Event Planning and Execution Vertical for the Company which is poised to execute highest number of events in the Country.KRAs - Set up Event Planning and Execution Vertical and ensure we have 100% Customer Satisfaction.It will involve setting up 3 teams and driving them :1. Supply side team - Selecting and Contracting Vendors who will work under Bookeventz banner2 Customer Service team who will understand customer's requirement and flow of events, suggest them relevant options and cross sell all services required3. Operations team - who will cordinate and execute the events seamlessly- Good Leadership quality, Great Execution capabilities, Very Process Oriented and Great Negotiation skills, We are looking for someone who resonates with these qualities.- Come be a part of the team that is re-defining the Event Booking Experience!

Looking for a sales engineer to sell energy efficient product to b2b clients