Operations executive

About MyOperator

MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.

Role Overview

We are looking for a target-oriented Customer Success Executive / Account Manager to manage and grow a portfolio of small and mid-sized business clients.

The primary responsibility of this role is to drive revenue from existing accounts through renewals, cross-sell, and up-sell opportunities, while ensuring high customer satisfaction and minimizing churn.

The candidate will take complete ownership of assigned accounts, act as a trusted advisor to clients, and collaborate closely with internal teams to resolve issues effectively.

Key Responsibilities

Account Management

• Manage and maintain relationships with assigned customer accounts
• Take complete ownership of revenue growth from existing clients
• Ensure timely contract renewals and account retention

Revenue Growth

• Identify opportunities for cross-sell and up-sell
• Drive account expansion and revenue growth from existing customers
• Meet monthly and quarterly revenue targets

Customer Success

• Ensure customers are effectively using the product and receiving value
• Act as the primary point of contact for account-related queries
• Resolve customer issues by coordinating with internal teams

Retention & Risk Management

• Identify potential churn risks and take proactive measures
• Maintain long-term relationships with customers

CRM & Data Management

• Maintain accurate records of all customer interactions in CRM
• Ensure proper account updates and data accuracy

Customer Satisfaction

• Maintain high CSAT scores
• Encourage positive customer feedback and reviews

Requirements

• Graduate in any discipline
• 1–2 years of experience in Customer Success / Account Management / Sales roles
• Excellent communication and interpersonal skills
• Customer-first mindset with strong problem-solving ability
• Proficiency in MS Excel and CRM tools
• Strong sense of responsibility and ownership
• Self-driven, proactive, and target-oriented attitude
• Ability to work collaboratively with cross-functional teams

Benefits

• 5 days working with alternate Saturdays
• Competitive fixed salary with performance-based incentives
• Incentives linked to renewals, expansions, and revenue growth
• Clear career growth path in Customer Success and Account Management
• Opportunity to work in a high-growth SaaS environment
• Recognition and rewards for top performers
• Health and wellness benefits as per company policy
• Paid leaves and holidays as per company policy

MANDATORY CRITERIA:

• Education: B.Tech / M.Tech in ECE / CSE / IT
• Experience: 10–12 years in hardware board design, system hardware engineering, and full product deployment cycles
• Proven expertise in digital, analog, and power electronic circuit analysis & design
• Strong hands-on experience designing boards with SoCs, FPGAs, CPLDs, and MPSoC architectures
• Deep understanding of signal integrity, EMI/EMC, and high-speed design considerations
• Must have successfully completed at least two hardware product development cycles from high-level design to final deployment
• Ability to independently handle schematic design, design analysis (DC drop, SI), and cross-team design reviews
• Experience in sourcing & procurement of electronic components, PCBs, and mechanical parts for embedded/IoT/industrial hardware
• Strong experience in board bring-up, debugging, issue investigation, and cross-functional triage with firmware/software teams
• Expertise in hardware validation, test planning, test execution, equipment selection, debugging, and report preparation
• Proficiency in Cadence Allegro or Altium EDA tools (mandatory)
• Experience coordinating with layout, mechanical, SI, EMC, manufacturing, and supply chain teams
• Strong understanding of manufacturing services, production pricing models, supply chain, and logistics for electronics/electromechanical components

DESCRIPTION:

COMPANY OVERVIEW:

The company is a semiconductor and embedded system design company with a focus on Embedded, Turnkey ASICs, Mixed Signal IP, Semiconductor & Product Engineering and IoT solutions catering to Aerospace & Defence, Consumer Electronics, Automotive, Medical and Networking & Telecommunications.

REQUIRED SKILLS:

• Extensive experience in hardware board designs and towards multiple product field deployment cycles.
• Strong foundation and expertise in analyzing digital, Analog and power electronic circuits.
• Proficient with SoC, FPGAs, CPLD and MPSOC architecture-based board designs.
• Knowledgeable in signal integrity, EMI/EMC concepts for digital and power electronics.
• Completed at least two project from high-level design to final product level deployment.
• Capable of independently managing product’s schematic, design analysis DC Drop, Signal Integrity, and coordinating reviews with peer of layout, mechanical, SI, and EMC teams.
• Sourcing and procurement of electronic components, PCBs, and mechanical parts for cutting-edge IoT, embedded, and industrial product development.
• Experienced in board bring-up, issue investigation, and triage in collaboration with firmware and software teams.
• Skilled in preparing hardware design documentation, validation test planning, identifying necessary test equipment, test development, execution, debugging, and report preparation.
• Effective communication and interpersonal skills for collaborative work with cross-functional teams, including post-silicon bench validation, BIOS, and driver development/QA.
• Hands-on experience with Cadence Allegro/Altium EDA tools is essential.
• Familiarity with programming and scripting languages like Python and Perl, and experience in test automation is advantageous.
• Should have excellent exposure with coordination of Manufacturing Services, pricing model for production value supply chain & Logistics in electronics and electromechanical components domain.

Product Operations Lead

On-site | Reports to COO

Comp: Fixed + Variable + ESOPs

About EquityList

EquityList is building a compliance tech platform for equity compensation management.

Trusted by 500+ companies, we help teams manage their cap tables, equity grants, and compliance workflows with accuracy and ease. Our comprehensive platform simplifies the administration of ESOPs, RSUs, SARs, and RSAs,  enabling finance, legal, and HR teams to operate seamlessly and at scale.

Today, we power equity management for 50,000+ stakeholders and over $5Bn in stock options across APAC, MENA, and the US, serving companies like Tata Consumer Products (NSE), Blackbuck (NSE), Bluestone (NSE), Tabby.ai, Tacobell India, Livspace, Slice, smallcase, Shiprocket, Pristyn Care, Rapido, Zerodha Fund House, and more.

Backed by AngelList India, Hustle Fund, Republic, Unpopular Ventures, Mana Ventures, and a stellar group of angels, we’re redefining how companies manage ownership and compliance globally.

About the Role

As a Product Operations Lead at EquityList, you’ll play a pivotal role in building scalable systems and processes that power our product and customer experience. You’ll sit at the intersection of Product, Engineering, and Customer Success, maintaining data integrity, optimizing onboarding flows, and ensuring smooth operational execution across teams.

This role is ideal for someone who thrives on structure, enjoys solving process challenges, and wants to grow into a Product Leadership position.

What You’ll Do

• Streamline Customer Onboarding Flows:
• Own the backend of customer onboarding, from data migration to platform setup - ensuring accuracy, efficiency, and scalability.

• Maintain Data Integrity:
• Manage and monitor customer and product data across systems to ensure consistency and accuracy.

• Build Operational Systems:
• Design and document internal workflows, tools, and automations that improve visibility and efficiency across Product and CS teams.

• Be the Bridge Between Teams:
• Collaborate closely with the Product, Engineering, and Account Management teams to ensure smooth execution of customer onboarding, migrations, and feature rollouts.

• Drive Product Insights:
• Collect, analyze, and present product usage data and feedback to help prioritize improvements and streamline product delivery.

• Optimize Processes Continuously:
• Identify gaps and opportunities to improve product ops infrastructure and support rapid iteration in a startup environment.

• Contribute to Product Strategy:
• As you grow in the role, help shape and influence how the product team scales processes, systems, and customer onboarding experiences.

Why This Role

You’ll get to build the foundation for how data, onboarding, and product processes scale across the company. It’s a high-ownership role with a clear growth path into Product Management or Product Leadership as the team evolves.

What We’re Looking For

• 4-5 years of experience in Product Operations, Product Management, or Product Analytics, preferably in a SaaS or B2B startup environment.

• Excellent communication and stakeholder management skills — comfortable with CXOs, founders, and functional leaders.

• Data driven; proficient with Excel and has working knowledge of writing SQL

• Highly organized, data-driven, and proactive problem solver.

• Entrepreneurial mindset: you enjoy building systems and processes from scratch.

• High ownership, curiosity, and a bias for action in fast-paced environments.

• Knowledge of equity management, private markets, and startup operations is a plus.

Why Join Us

• As a Product Operations Lead, build the backbone that powers EquityList’s product and customer experience.

• Work directly with the COO and leadership team.

• Influence product direction by being the closest voice to our customers.

• Join a fast-growing SaaS company solving a complex, global problem in equity management.

• Backed by leading investors and trusted by some of the most prominent startups across regions.

Company: MyOperator

Location: Noida Sector 2

About Us:

MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.

Role Overview:

As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.

Requirements

Key Responsibilities:

Strategic Development and Execution:

Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.

Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.

Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.

Team Leadership and Management:

Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.

Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.

Customer Satisfaction and Retention:

Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.

Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.

Operational Excellence:

Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.

Utilize data-driven insights to track progress towards success goals and inform decision-making.

Cross-Departmental Collaboration:

Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.

Share customer insights and feedback to drive product improvements and refine marketing strategies.

Recruitment and Training:

Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.

Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.

Requirements:

Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.

Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.

Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.

Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.

Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.

Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.

Why Join Us:

At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.

Apply Now:

If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!

• his role requires someone who will be responsible for executing and managing all activities related to product cataloging & pricing, ensuring all product details and prices on the platform are correct and updated
• The individual should have a sound understanding of Vendor Management, Operations, Attributes of the catalog, Category Knowledge.
• Ensuring an error free output & 0% escalations.
• Maintaining categorization of the products on the platform, Updating product information, including images and prices
• Uploading inventory stock positions Operational & co-ordination activities related to the catalog
• Manage Adhoc requests from Category and other internal teams and resolve them within a Specific TAT
• Demonstrate a flexible attitude and be responsive to change and last-minute requests.
• ​​Creation of vendors codes and Entering vendor details in the system. Setting up SKUs on the system. Assisting merchant team with required documentation with other functions and vendors.
• ​​Perform a variety of tasks in populating/procuring content for the product catalog from vendors. Engage with vendors to get product information as per the defined templates of attributes and images. The work includes content creation, population of content from various sources (including research on the internet), interacting/coordinating with vendor/manufacturers, conducting QC, identifying and correcting errors, maintaining records of work received and work performed.

• 2-5 years of work experience in Catalogue operations.
• Should have prior experience with E-Commerce & handled external partners.
• Proficient in all MS Office, sound verbal & written communication
• A passion for always exceeding internal and external customer expectations.
• Proactive and able to work with stringent deadlines.
• Ability to follow the process - can follow SOPs consistently and quality check own work. Detail oriented.

A wholesome opportunity in a fast-paced environment will enable

you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Plum (business vertical.‍

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, San Francisco, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Plum works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Nextyn is looking for a highly motivated individual with good communication skills for an operations role. 
The individual will be responsible for communicating with the team, setting up meetings and coordinating payments. 
Must be good with:

1. Communication Skills (English)
2. Microsoft Excel
3. Microsoft Word
4, Microsoft Powerpoint

Job Description

Create intelligent dashboards and analytics for business team using advanced excel/access and powerpoint

Understand the sales and leadership metrics and create business reports with insights and recommendation

Maintain documentation related to reports/procedures and personal tasks

Collaborate with internal team for required inputs within deadline

Perform quality checks for data correctness and execute with fine attention to details

2-5 years of industry experience in MIS reports

Proficiency in advanced excel including Macros

High attention to details with ability to keep track of the assigned tasks

Willingness to work on flexible hours, ability to plan, estimate deadlines, prioritize workload

Skills required:

1. Advanced excel knowledge

2. Practical knowledge of Macros

3. Graduation is necessary

4. Min. experience of 2-3 years