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Roles and Responsibilities
Essential Functions / Responsibility:
Desired Candidate Profile
Business Development/ Sales Manager profile with a Foreign client-facing role ( US & UK) and has some experience in the IT services/ Data industry. Please look for candidates who are working in data/technology/digital consulting companies.Qualification: Doesn’t matter. Skills and experience do.
Objectives of this Role
- Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
- Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
Daily and Monthly Responsibilities
- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
- Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
- Collaborate, problem solve, and/or strategize upcoming client meetings with team members
- Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends in NPS scores to identify areas of improvement
- Work with the sales and marketing team to drill customer references and develop case studies
Requisites
- 0-3 years of experience in communications, marketing, sales, account management, or customer success
- Strong verbal and written communication, strategic planning, and project management skills
- Analytical and process-oriented mindset
- Comfortable working across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- Readiness to travel to client location as and when required
Work location:
Candidates must be based out of Mumbai. Work from office @ WeWork Malad.
Salary:
We highly value talent and experience. Competitive salary or better.
About The Role:
Xoxoday is looking for an HR tech consultant who has deep expertise in Rewards & recognition, employee engagement, and employee surveys. A good candidate will possess a strong understanding of Employee Engagement strategy, and an appreciation for the business impact that well-structured programs centered around motivation, feedback, alignment, and collaboration can deliver to teams and businesses. You should bring hands-on experience in consulting in these subjects for at least 5 years for global organizations.
This role requires you to help our clients to put best practices in employee engagement, rewards & recognition and employee surveys. The role ll also require you to build thought leadership in these subject through different content formats.
Key Responsibilities:
- Develop relationships as a subject matter expert, consultant and business advisor for our customers for employee engagement, RnR & workplace culture.
- Develop and deliver compelling, highly narrative and engaging business case materials and presentations to senior HR and business audiences.
- Work directly with customers to help them make informed decisions, craft change management plans, and achieve their people strategy goals using our employee engagement product Empuls.
- Partner closely with the customer success, account management & product teams to ensure customers are receiving a seamless consulting experience.
- Educate Customer Success, Sales, Marketing, and Product teams about best practices and well researched material in RnR, employee engagement & employee experience domain.
- Develop content (such as best practices guides, employee rewards & recognition playbooks, employee survey frameworks, people analytics etc) to educate customers and internal teams.
Qualifications Required:
- Experience working in the employee engagement, Rewards & recognition, employee experience, workplace culture, employee benefits consulting domain.
- Ability to have strong opinions that are weakly held and flexible to change based on new learning and situations.
- Excellent communication and relationship building skills.
- Deep curiosity about various business models, and motivation to solve customer problems through the use of technology.
- Bachelor's degree required. MBA / MS preferred.
- Experience managing multiple projects simultaneously and autonomously in a fast-paced, high-growth environment
- 5+ years of HRTech or HR consulting experience
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.
About Xoxoday
Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
Our client is a call management solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries. It is an AI and cloud-based call operating facility that is affordable as well as feature-optimized. The advanced features offered like call recording, IVR, toll-free numbers, call tracking, etc are based on automation and enhances the call handling quality and process, for each client as per their requirements. They service over 6,000 business clients including large accounts like Flipkart and Uber.
- Managing Employee Benefits including Employee reimbursements as per rules and regulations of income tax.
- Processing taxes and payment of employee benefits
- Addressing issues and questions regarding payroll from employees and superiors
- Preparing reports for upper management, finance department etc.
- Resolving payroll discrepancies
- Maintaining payroll operations by following policies and procedures
- Managing ad hoc financial and operational requirements
What you need to have:
- Any graduation
- Solid understanding of accounting fundamentals & Taxes
- Good knowledge of employment legislation & statutory requirements
- Experience in manual salary processing and through software tools
- Proficient in MS Office and good knowledge of relevant software
What you will do:
- Owning responsibility for defining and driving operational/business goals.
- Managing Day-to-day operations of the ecommerce platform.
- Building on the existing business by adding new categories and product portfolio listings on the marketplaces.
- Product Portfolio management – Assisting the team with product sales and category and performance inputs to optimize the product portfolio from time to time.
- Overseeing the day-to-day marketplace eCommerce operations, customer service, updates, post listings, promotions, merchandising, maintenance and performance.
- Staying up-to-date with the promotional calendars and plans of eCommerce platforms. Driving category interventions.
- Supporting the eCommerce Manager on campaigns and programs.
- Supporting integrations of eCommerce platform with main website as well as backend systems and applications.
- Guiding internal teams and vendor teams on development & implementation issues.
- Coordinating with Marketing, Sales, Supply Chain, and Operations on Day-to-day management of the eCommerce platform.
What you need to have:
- Minimum 5 years of experience within an ecommerce operations role
- Experience handling ecommerce platforms, online sales and website content management
- Excellent communication and organizational skills in addition to project management experience
- Financial acumen- ability to reconcile accounts receivables with payments received from sales partners
- Ability to manage tasks simultaneously
- Experience working on Google and web analytics
- Experience evaluating and executing SEO strategies
Responsibilities
- Understanding business requirements and processes from our customers for creating digital applications on our internal no-code tool
- Converting business processes into technology solutions, designing application flow, database design, and connections.
- Create SQL queries for report generation on the platform.
- Build visualizations and dashboards based on business KPIs.
- Create training documents and videos for our users. Support users in the digital requirements.
- Analyze and suggest product and process improvements
- Take and track all customer queries and assist them in using the platform
- Interface with the product team on feature requirements and improvements
Requirements
- At least 2+ years of experience in SQL and implementation of any enterprise platform such as an ERPs etc.
- Ability to grasp business processes and create business processes for digitization of operations.
- Tech, MCA, BCA, or graduation in any technical field.
- Good to have working experience in working on no-code digital solutions or ERPs
Hiring Process
- Aptitude test
- Technical Interview
- Culture Interview
Role: Erp ( KIWI )
Company: KOCH (https://www.kochind.com/" target="_blank">https://www.kochind.com)
Type: Permanent (Direct payroll)
Edu: Any Full time Graduates
Exp : 1 to 3 years
Job Location: Kundalahalli,Near Brookefield Hospital, Bangalore -560037
Job Description :
-
Bachelor’s degree in technology related field
-
Minimum of 1 + years Major ERP system experience
-
Functional / technical proficiency in designing, configuring and implementing in ERP System
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Strong understanding of order management, billing, and ERP master data
-
Strong verbal and written communication ·
-
Strong analytical and problem-solving skills, critical thinking and innovation
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Ability to work independently as well as in a team environment
-
Must be detailed-oriented.
-
Ability to develop repeatable development processes with supporting documentation.
-
Corrugated Industry Experience
Main Priorities:
Experienced in Installation, Configuration and Maintenance of Microfocus EMS tool. Operational Knowledge on below mentioned modules is a must.
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