Operations executive

Job Title: Customer Success Associate (Healthcare Process)

Location: Bhopal (Onsite)

Eligibility:

• Undergraduate with 6 months calling experience OR
• Graduate (Fresher/Experienced).
• Good communication & basic computer skills.

Key Responsibilities:

• Handle inbound/outbound customer calls professionally.
• Assist with healthcare-related queries and support services.
• Resolve customer issues efficiently and ensure satisfaction.
• Maintain and update customer data in the system.
• Coordinate with internal teams for quick resolution.
• Meet performance targets and follow process guidelines.

Skills Required:

• Strong communication skills.
• Customer-focused approach.
• Problem-solving ability.
• Ability to work in a fast-paced environment.

Start your career in the growing Healthcare Customer Support domain with a stable and rewarding opportunity.

CAW We are looking for a Application Support Engineer to lead customer onboarding, deployments, and production support on the platform. This role sits at the intersection of engineering, customer success, and product and requires strong technical depth combined with excellent skills. You will work directly with enterprise customers to ensure fast, reliable deployments and long-term technical success. This is not a traditional support role; it's a high-ownership, hands-on techno-support and deployment engineering role.

The candidate will have responsibilities across the following functions:

Customer Deployment and Onboarding:

● Own end-to-end deployment of our platform for enterprise customers. ● Configure integrations, workflows, and environment-specific setups.

● Drive fast go-live and post-deployment stabilization.

Customer Interaction and Requirement Gathering:

● Act as the primary technical point of contact for customers.

● Understand customer business flows, data needs, and system constraints.

● Translate requirements into clear technical inputs for Product and Engineering teams.

Production Support (L1 and L2):

● Handle L1/L2 production support for customer-reported issues.

● Debug data, integration, performance, and infrastructure issues.

● Act as a technical escalation point during critical incidents.

Data and ETL Support:

● Understand and troubleshoot ETL pipelines and data workflows.

● Support ingestion, transformation, validation, and reconciliation of data.

● Work with APIs, databases, and file-based integrations.

Product Feedback and Documentation:

● Share real-world customer feedback, gaps, and edge cases with Product teams.

● Create deployment guides, runbooks, and internal documentation.

Requirements:

● 4-8 years of experience in customer-facing technical roles.

● Strong understanding of ETL pipelines and data workflows.

● Experience working with AWS, GCP, or Azure cloud environments.

● Knowledge of cloud networking fundamentals.

● Knowledge of Java, Spring Boot, Python, and Postgres is a must.

● Familiarity with SQL, APIs, monitoring, and logging tools.

● Strong troubleshooting and problem-solving skills.

● Excellent written and verbal communication skills.

● Experience with SaaS, FinTech, or enterprise platforms.

● Prior roles in Solutions Engineering, Deployment Engineering, or Technical Support (L2/L3).

● Startup or high-growth environment experience.

● Effective Communication: Clear and precise communication to collaborate effectively across teams.

● Curiosity and Growth: A proactive learner with a passion for continuous improvement and innovation.

About CAW Studios

CAW Studios is a Product Engineering Company of 150+ geeks.

We have built these products - Interakt, CashFlo, KaiPulse, and FastBar. And we still run their complete engineering.

We are part of the engineering teams for Haptik, EmailAnalytics, GrowthZone, Reliance General Insurance, and KWE Logistics.

We are obsessed with automation, DevOps, OOPS, and SOLID. We are not into one tech-stack - we are into solving problems.

Find us: https://goo.gl/maps/dvR6L26JUa42

Website: https://www.caw.tech/

Position: Operations Coordinator

Designation: Coordinator

Experience: 0–1 Years

Location: Thane, Mumbai

Job Overview

We are seeking an enthusiastic and detail-oriented Operations Coordinator to join our team. This entry-level role is ideal for fresh graduates looking to build a career in operations and administration. The candidate will assist in day-to-day operational activities, coordinate between teams, and ensure smooth workflow across departments.

Key Responsibilities

• Assist the operations team with daily administrative and operational tasks.
• Support scheduling, documentation, and record management.
• Track project timelines, deliverables, and progress updates.
• Maintain and update data accurately in spreadsheets and internal systems.
• Prepare reports, MIS, and presentations using MS Excel and other tools.
• Coordinate communication across departments to ensure seamless operations.
• Follow company policies, procedures, and operational guidelines.
• Identify opportunities for process improvements and suggest efficiency enhancements.

Qualifications

• Fresh graduate in Management, Commerce, or a related field.
• Strong organizational and multitasking abilities.
• Good verbal and written communication skills.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Proactive attitude with a willingness to learn and grow.

Key Competencies

• Attention to detail
• Time management
• Adaptability and flexibility
• Team player with a positive attitude 

REVIEW CRITERIA:

MANDATORY:

• Strong Manager – Customer Success, Account management Profile
• Must have 8+ years of overall experience with at least 6+ Years in Customer Success role
• Must have 1+ years of experience in AdTech industry
• Must have experience managing clients in the outside India market (Preferably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)

PREFERRED:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

ROLE & RESPONSIBILITIES:

As an Associate Manager - Customer Success, you are someone who comes with 8 to 12 years of Account Management/Business Development/ problem solving / hustling experience in a high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

IDEAL CANDIDATE:

• 8 to 12 years of experience in the internet/technology industry (mandatory)
• B.E / B.Tech (IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

PERKS, BENEFITS AND WORK CULTURE:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

BEYOND WORK:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs