CarOK helps you conveniently and affordably access the following services for your car: regular maintenance, running repairs, denting & painting, car wash & detailing, insurance renewals, tyres & battery repair in Pune.
JOB DESCRIPTION FOR CSE Skills and Qualifications Excellent Customer service and negotiation skills Basic PC skills including quick data entry Strong Analytical Skills and ability to work through ambiguous situation Willing to work in 24/7 shifts Willing to work Graduate in any field with minimum of 1-2 years of work experience as a Sales Executive (or similar) Foreign Language skill will be an added asset Willing to work in Pune Kharadi 411014 Job Description and Duties 1. Maintain company product knowledge 2. Receive and resolve customer queries via inbound phone call/email/web chat 3. Provide support on non technical account management customer queries 4. Effectively articulate necessary customer and non-technical information to customers in a 5. simple and concise manner. 6. Guide customer through online payment portal and ensure a smooth sales process. 7. Support tasks include interpreting contractual obligations, invoices, process adherence, customer migrations, and site administration functions 8. Effectively articulate necessary customer and non-technical information to customers in a simple and concise manner.
LogiNext is seeking a sharp, personable and highly organized Account Manager to drive its key client accounts. This is an opportunity to work with a stellar team along with the company founders on the daily functions. You will be an ambassador of the company to our clients and must exemplify LogiNext’s culture. You will be representing and building the company's brand and maintaining long term relationships with existing accounts in a competitive market place. The work at LogiNext is very fast paced, sometimes chaotic, and hence, you must be able to multi-task to deal smoothly with competing and conflicting levels of priority. Responsibilities: • Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients. • Operating as the lead point of contact for any and all matters specific to your customers. • Developing a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors • Ensuring the timely and successful delivery of our solutions according to customer needs and objectives. • Focusing on growing and developing existing clients, together with generating new business. • Coordinating the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customer’s expectations. • Acting as the link between the client and the company. • Communicating business relevant information and providing structured feedback to senior management. • Mining the existing accounts for new business possibilities and utilising available resources to drive account retention and growth. • Proactively assessing, clarifying, and validating customer needs on an ongoing basis as well as leading solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel • Analyzing latest marketing trends and tracking competitors activities and providing valuable inputs for fine-tuning marketing strategies. Requirements: • Bachelor/Master’s in Sales/Marketing, Logistics, Supply Chain Management or related field from top-tier management school or domain. • 4+ years of experience in Account Management or Territory Sales and display an attitude that is key to success. • Strong negotiation, presentation, communication, organizational skills, judgment and decision-making skills, and the ability to work under continual deadline pressure. • Willingness to put in extra time and efforts on a daily basis and stamina to be on the toes day and night with dedication. • Strong initiative and positive attitude; passionate about customer success. • Extroverts with strong communication skills and ability to interact with internal and external partners. • Be a problem solver at heart, willing to take up any task with a genuine interest in learning by doing. • Confident and dynamic working persona, which can bring fun to the team, and sense of humor, is a plus. • Ability to meet aggressive deadlines and work under continual pressure. • Excellent written and oral communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments
Summary: Keka is the new generation HR platform with a mission to transform the workplace culture across India. Customer Success is absolutely vital for us. We will not be successful unless our customers are receiving massive value from our platform and service. The Customer Success Specialist is thus a crucial role at Keka and we are looking for awesome person! Job Description: Real Customer Success comes from the heart! Your'e passionate about engaging your customers, understand their needs, advise them and solve their problems. You have impeccable relational skills and can create win/win environments with everyone that you work with. If this is you, we'd love to talk! Job Responsibilities : - Own overall relationship with assigned clients, which include: Client On-boarding, Increasing adoption, ensuring retention, and satisfaction. - Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our product. - Develop and nurture customers for advocacy. - Work with clients aid the customer in achieving their goals. - Work to identify and/or develop upsell opportunities. - Advocate customer needs/issues cross-departmentally. Qualifications : - Cheerful, Optimistic go-getters - Learn-ability is more valued than skill set. - Impeccable written and verbal communication skills. - Detail oriented and analytical. - Strong team player but still a self-starter. - You're driven: No one needs to push you to excel; its just who you are. - Eager to learn, adapt and perfect your work; you seek out help and put it to good use. - You want to help and serve our customers
Job Responsibilities: - Own overall relationship with assigned clients, which include: Client On-boarding, Increasing adoption, ensuring retention, and satisfaction. - Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our product. - Develop and nurture customers for advocacy. - Work with clients aid the customer in achieving their goals. - Work to identify and/or develop upsell opportunities. - Advocate customer needs/issues cross-departmentally. Qualifications: - Cheerful, Optimistic go getters - Learn-ability is more valued than skill set. - Impeccable written and verbal communication skills. - Detail oriented and analytical. - Strong team player but still a self-starter. - Your'e driven: No one needs to push you to excel; its just who you are. - Eager to learn, adapt and perfect your work; you seek out help and put it to good use. - You want to help and serve our customers
Looking for an experienced, energetic customer care executive who will be responsible for resolving customer issues through calls, e-mail, and social media. The candidate must be having minimum one year of customer care experience (e-commerce preferred). To be fit for this job you need: 1.Good Communication skills 2.Problem-solving attitude 3.Time Management Skills 4.Willingness to Learn
Responsibilities: 1. Manage continuous acquisition of driver partners through feet-on-street and marketing activities 2. Ensure delivery on promised SLAs to customers by driving driver compliance 3. Ensure that all driver partners are well trained, process-driven and customer-centric 4. Grow revenue by delivering customized, best-in-class, last-mile logistics solutions to customers 5. Hire, coach and mentor a team of Supervisors and Team Leads Requirements: 1. Any Bachelor’s degree 2. 2-6 years of experience preferably in an on-the-ground, fast-paced business 3. Prior experience in an operations role will be a big plus 4. Strong communication skills in English, Hindi and Kannada 5. Good understanding of the city's geography 6. High degree of ownership and a growth mindset 7. High energy, motivated self-starter with a willingness to get his/her hands dirty 8. Relationship builder 9. Strong attention to detail and processes
1. Build the target list of companies depending upon the client's requirement using sources provided by us. 2. Identify the decision makers(CEO,CFO,CTO) in different organisations if shared by client. 3. Use inbuilt tools to find other information for these decision makers. Full time job with immediate joining.
Responsibilities - Communicates with customers by phone, chat or email. Manages difficult or emotional customer situations. Responds promptly to customer needs and solicits customer feedback to improve service. Follows up on order shipment and delivery for 100% customer satisfaction. Adjusts complaints concerning billing, shortages/overages, or service rendered, referring complaints of service failures to designated departments for investigation. Effectively speaks, writes and presents clearly with persuasion. Develops relationships with assigned departments/divisions/customers/vendors; understands and responds to customer needs; displays positive posture and attitude when dealing with others, regardless of their diverse background, level, or status. Identifies problems and causes; analyzes and generates best alternative solutions; makes timely, sound and appropriate decisions even under conditions of risk and uncertainty. Provide consistent performance in meeting deadlines; follows schedules and procedures. Is consistently at work and on time; ensures work responsibilities are covered when absent. Requirements - • Any Graduate with Excellent oral and written English communication • Good interpersonal skills and ability to gel and work well within a team • Freshers with good English communication skills may also apply. • Experience - 0 - 1 years • Working hours - 5 days per week Hiring Process : Face to Face Interview
Headout is evolving the way people discover the world by connecting them with exceptional experiences at the push of a button. We are building a magical platform that gets everyone to head out and have fun in a matter of seconds; no matter where you are and what you want to do. We are combining a delightful product experience, data-driven decisions, sophisticated supply side logistics network and world-class operations to solve a huge basic human problem: how do we have a good time? What you'll do: Manage a team of Associates focused on Community Engagement & Customer Success Manage team KPIs and oversee multiple channels of communication with our customers Build workflow processes and engagement guidelines for the team Collaborate with Operations and Product teams to continuously improve our Customer experience Improve training and quality control to ensure a consistent high-quality experience across all channels and customer touchpoints Who you are: Customer centric: Obsessed with customer experience and genuinely empathise with our users Communication: Excellent written and oral communication skills Process-oriented: You love the idea of interworking systems and structured processes. Familiar with various SaaS tools. Time management: You have excellent time management and prioritization skills and can handle multiple tasks with ease. Problem-solver: You are able to solve problems quickly and effectively. 5+ years experience with 3+ years of experience managing a team in a customer success or community management role.