Operations executive

People Executive || BhaiFi Networks

 

We are delighted to announce that we are looking for a People Executive who will help us focus on establishing and nurturing People Operations. She will be expected to implement Human Resources management skills to manage the current workforce and to perform end-to-end recruitment for minimising attrition while delivering more value to the company. 

 

About BhaiFi:

 

BhaiFi is a Gurugram based Cybersecurity startup and provides Simple & Automated Enterprise Network Security as a Service (SaaS) to Small & Medium Businesses (SMBs) in India & the US. Catering to our clients by not just promising but also delivering the right services, on time is the prime objective of our organisation and we need an excellent problem solver to help us simplify this process by empathising with the clients and bridging the gap between them and our company.

 

Roles and Responsibilities:

 

• Framing the relevant policies.
• Reviewing and making changes to the employee handbook under the guidance of the founders.
• Maintaining a good retention rate for the current employees by ensuring minimum grievances.
• Efficiently promoting jobs on various job portals.
• Administering the HRMS Tool zoho.
• Ensuring smooth Background Checks for all the new employees.
• Planning and executing training and development for the teams.
• Managing the compensation and benefits.
• End-to-end recruitment for different profiles ranging from IT, operations, customer success Marketing, etc.
• Taking exit interviews and using the feedback for making more improvements in the current team.

 

Qualifications and Skills:

• 2+ years of work experience as an HR Executive, HRBP or similar role.
• Familiarity with Human Resources Management Systems and Applicant Tracking Systems.
• Experience with full-cycle recruiting.
• Experience with employee engagement.
• Demonstrable leadership abilities.
• Solid communication skills.
• Graduation /post Grad in Human Resources Management or a relevant field is preferred.

 

Compensation and Benefits:

 

• Highly accessible office location.
• Stretch away the stress every morning in our meditation practice.
• We provide you with a comfortable and safe space to make new mistakes and learn from them.
• You’ll get a chance to grow with the company along with the founding team.

 

If you feel you understand us and can help us spread smiles in the team, we are excited to have you on board as soon as possible.

 

 

GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.

What Makes You The Right Fit :

• Engineering Degree
• 0-2 years experience in customer support or success roles.
• Ability to communicate with customers by email, chat, and phone.
• Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships.
• Customer-focused attitude.
• Willingness to work in a Startup.

Your Primary Responsibilities :

• You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
• Onboard new customers and help them digitalise their workflows in our software.
• Conducting training sessions for Users to ensure the right understanding of the Product.
• Keeping a track of the Product adoption.
• Maintain a profitable relationship with the clients.
• Play a key role in sharing the voice of users with the rest of the team.
• Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
• Work closely with the Quality Assurance team.
• Identify and report bugs & customer requests using JIRA.

• Owner of the Self-Help knowledgebase of GaragePlug.
  
  

  Performance Parameters

• Renewals

• Upsell, Revenue generation
• Prevention of Churn
• Maintain NPS Score
• Support Response Time

Perks for you

• Work in fast globally growing Start Up
• Work with industry experts
• Opportunity for international travel

Location : Bangalore/Remote

Apply through this link
 https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support" target="_blank">https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support

Who you are:

We are looking for experienced / energetic Demo Jockey (s) who can represent the 500apps brand well and engage our prospective customers in partnership with the sales team in meaningful ways for customers as well as 500apps.. Ideal candidates will share our passion to learn and master the apps to make customers appreciate 500apps in their situation / context. The successful candidate will be business savvy, detail oriented and be able to build effective demo’s to suit a prospective customer's use case. She / he would have had relevant experience in a SaaS / Product based company.

What you will be doing (responsibilities):

1. Work as part of the Sales POD in a matrixed environment to close deals.

2. Pull together effective demo’s using necessary apps for desired outcomes.

3. Keep an eye on the Sales pipeline and build / customize demo’s as needed prior to client meetings in partnership with the sales team.

4. Gather feedback from Customers post demonstration and provide the same to the Product team for potential enhancements / tweaks to fit into the customer's environment.

5. Be available / flex for demo’s as per shift / region assigned.

6. Build and maintain a repository of ready to use Demo’s for most frequent use cases.

7. Create and submit necessary reports.

8. Be the product champion / evangelist for 500apps.com

9. Stay on top of updates in current apps and new apps being launched - explore new app combinations for enhanced results.

Skills, Qualifications, Requirements:

• Clear and articulate communicator in English language to be able to effectively engage International customers.
• Ability to learn and apply apps in a stand alone fashion as well as in combination with other apps to deliver enhanced results for Customer use cases.
• Ideal candidate has a broad understanding of industries, domains, functions and disciplines to be able to effectively and quickly apply the apps in appropriate scenarios.
• You will ideally have a combination of both Product (Computer Sciences) and Business education and experience.
• At least 3 years of relevant experience as Demo Specialist or Onboarding Specialist in a B2B setting.
• Should be able to work effectively in a Matrixed environment - working closely with Sales and Customer Success Teams.

• Ability to learn and adapt fast.

• The primary criteria are you must have a strong understanding of best practices in HR. Secondly, you must have worked in an organization that scaled up and was a new age.
• You must be passionate about your work and must be excited to work with a mid-sized organization.
• If this is just another job change to increase your salary or for better growth, then this may not work out as they need someone who is passionate about leading the entire HR for an organization and building a great culture, and helping in the scaling up of the organization.
• The role would be leading the development and management of the end-to-end recruitment and training processes and the implementation of best industry practices and functional innovations.
• Implement after appropriate research the best practices in the recruitment and L&D space in the market Strong stakeholder management
• Manage all external partners- external recruitment agencies and training vendors on our panel
• Oversee recruitment lifecycle for various positions. Monitor and reduce the time-to-hire and- hiring costs
• Manage and implement the learning calendar
• Spearheading all facets of HR, Organizational Development, Policies and Procedures, HR Operations, Change Management, Talent Development, Succession Planning, Talent Acquisition, Analytics, etc. across Group. Supervise the work of HR personnel and provide guidance.
• Steering policies & initiatives for identifying high potential, high performing talent within the organization, while providing accelerated developmental work assignments and training opportunities.
• Serve as the point of contact for employment relations and communicate with labor unions
• Monitor adherence to internal policies and legal standards

Requirements

• MBA in HR from reputed university/ college with 10+ years of relevant experience
• Must have led HR for at least 5 years
• Knowledge and experience of other HR processes like performance and talent management, R&R, audit/ compliances, Comp & Benefits, HRMS/ HRIS/ ERP, etc. preferred.
• To fit the bill, you must have good exposure to managing the Training and Recruitment function independently with senior stakeholders.
• You must be strategic and at the same time be willing to roll up your sleeves and get the job done.
• People with excellent communication skills and who have led recruitment and training for a decent-sized organization and have delivered excellent results would be considered. High energy professionals would prefer.
• Interested, please apply with a cover note mentioning your experience in the same and why you think you would fit the bill well. Please note all resumes without cover notes will take LONGER to process

Interpersonal skills

• Self-motivated, team player, results-oriented
• Well organized, good communication and reporting skills
• Ability to successfully work under tight project deadlines

 

 

 

 

 

 

• Set sales goals, compare performance to goals, and adjust goals as needed
• Assess current team processes and procedures, identify opportunities for improvement, and implement them
• Develop individual quotas and assign territories for team members
• Provide detailed and accurate sales forecasts
• Coach, mentor, and provide feedback to team members
• Foster a competitive yet collaborative team environment
• Assess individual performance through observation and measurement, and suggest corrective actions as needed

• Bachelor's degree in Business, Marketing, Communications, or related field
• 0-5 years of experience in sales
• Strong oral and written communication skills
• Proven ability to lead a team to meet quotas
• Excellent leadership skills
• Experience setting sales goals
• Results-oriented with strong analytical skills
• Deep understanding of CRM systems and best practices
• Proficient in Microsoft Office

Job Brief:

As a Sr. Executive you will play a very vital role in developing SOPs and help the team implement
the same. You as the last-mile champ will handle all end to end NDR process. You will act as a bridge between customer support and logistic team. You will be one person who will pump in
enough fuel and energy to run and deliver operations at its best.

Responsible

➢ Ensure prompt responses to queries /concerns raised by the Customer Support Team by highlighting to Last Mile Logistics Partner.
➢ Help build and implement SOPs. Manage workflow of day to day tickets raised related to
Last Mile complaints.
➢ Can handle End to end NDR process. Can manage both Call Centre & Logistic Partners
Ensure the designated Service Level Requirements, Customer promise dates, FAD, NDR,
S2D. & all such Key Performance Indicators are achieved on a weekly and monthly levels
➢ Must have customer service skills and be able to maintain a consistent, elevated level of
service
➢ Monitor the performance metrics of different reporting teams and take necessary actions
to improve the same
➢ Communicate with Last Mile Vendors for Lost & Damages with working data.- Work with
Internal for reconciliations for Disputes of Weights, Lost in Transit, etc.

*Female candidates only* Candidate with good communication skills in English and knowledge of Microsoft-Excel for calling customers and fixing appointments and followups from the data provided.

We’re changing the way people think about fitness. Not that long ago, loosing weight and heading to the same old boring gym was the way fitness was defined. Today, it takes a new birth with the Fitato way of life, whether it’s a sound meditation session, an aeriel yoga class or one of our exclusive Social Fitness sessions of neon Futsal or trekking. We use community & technology to give people what they want, when they want it, all with your single Fitato pass. After becoming almost a craze in Pune and recently closing a round of funding, the team is all set to build it's fort in Hyderabad and is looking for high growth individuals who are working towards making a dent in the universe. Fitato is looking to hire for a position we call "City Evangeist" to start with for Hyderabad. If you wish to matter and wish to do work that matters, hit the apply button.

We are currently supported and mentored by Nasscom, cnbc and facebook. Its a chance to get involved with a healthcare software startup in its early days and reap the benefits when it grows big. Chance to learn and contribute in multiple things are always on offer in any startup.