Operations executive

Required Skills: Techno-Commercial Sales Expertise, B2B / Institutional Sales & Business Development, Technical Knowledge of Textiles, Negotiation & Relationship Management, Market Intelligence & Strategic Selling

Criteria:

It's a sales profile so need a strong sales person from textile sector who can do the B2B / OEM / Institutional sales 

• Experience: 5 to 20 years in Technical Textiles or allied industrial textile sectors (Agri, Geo, Packaging, Automotive)
• Proven experience in B2B / OEM / Institutional Sales within industrial or technical textiles
• Candidate should have experience in selling Fabric and Technical Textiles.
• Strong techno-commercial acumen – ability to link product performance, costing, and customer application
• Hands-on experience in pricing, proposals, negotiations, and margin management
• Exposure to product development coordination with R&D, Production, and Quality teams
• Excellent communication, negotiation, and relationship management skills
• Preferred experience in international business development (mandatory for export roles)
• Strong analytical, reporting, and forecasting abilities
• Willingness to travel within India and overseas as per business requirements.

Open Position:

Techno-Commercial Sales (Manager / Sr. Manager / AGM / GM)

Description

What You’ll Do:

• Lead B2B and institutional sales in your assigned technical textile vertical.

• Identify and onboard new customers, distributors, and OEMs in both domestic and export markets.

• Offer techno-commercial solutions tailored to customer applications and performance requirements.

• Work closely with R&D, Production, and Quality teams for trials, samples, and custom developments.

• Manage pricing, proposals, and negotiations, backed by a strong understanding of product costing, margins, and profitability.

• Track and report market trends, competitor movements, and emerging business opportunities.

• Deliver on sales and margin targets, while building long-term customer relationships.

Who You Are:

• Qualification: B.Tech / Diploma (Textiles, Polymers, Mechanical) or MBA (Marketing).

• Experience: 5–20 years in Technical Textiles or allied industrial textile sectors – Agri, Geo, Packaging, or Automotive.

• Strong techno-commercial mindset, with the ability to connect product performance and costing to customer needs.

• Proven background in B2B / OEM / institutional sales.

• Excellent communication, negotiation, and relationship management skills.

• For export roles, international business development experience is essential.

Preferred Background:

We’re looking for people who have worked with established technical textile or industrial fabric manufacturers, particularly in areas such as:

• Agri Textiles: Shade nets, crop covers, pond liners, etc.

• Geo Textiles: Woven / nonwoven fabrics, reinforcement, filtration, erosion control.

• Packaging Textiles: PP/HDPE woven, FIBC, industrial sacks.

• Automotive or Industrial Textiles: Roof liners, filtration media, composites, or performance fabrics.

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

We are looking for a results-oriented Performance Marketing Expert who lives and breathes Meta Ads and Google Ads, understands funnels deeply, and can consistently improve CPL and lead quality.

Key Responsibilities

• Plan, execute, and optimise Meta (Facebook & Instagram) and Google Ads campaigns end-to-end
• Drive high-quality leads at lower cost through continuous optimisation
• Analyse funnels from ad → landing page → lead → conversion and identify drop-offs
• Perform audience research, creative testing, and scaling strategies
• Optimise:
• CPL (Cost per Lead)
• Lead quality
• ROAS / conversion efficiency
• Work closely with:
• Sales & counselling team (to assess lead quality)
• Creative team (for ad copies, creatives, hooks)
• Tech/landing page team (for conversion optimisation)
• Run A/B tests on:
• Creatives
• Ad copies
• Audiences
• Landing pages
• Track and report performance using Meta Ads Manager, Google Ads, GA, and tracking tools
• Actively reduce ad waste and scale winning campaigns

Finance & Operations Manager – IT Company

Role Overview

The Finance & Operations Manager drives financial health and operational efficiency, ensuring IT projects are delivered on time, within budget, and aligned with strategic goals. This role blends financial expertise with operational oversight to optimize resources, control costs, and enable sustainable growth in a fast-paced technology environment.

Key Responsibilities

Financial Management

• Develop annual budgets, forecasts, and financial models.
• Monitor project profitability, billing cycles, and cash flow.
• software licensing, and vendor expenses.
• Prepare monthly/quarterly financial reports for leadership.
• Ensure compliance with tax, audit, and accounting standards.

Operations Management

• Allocate resources effectively across projects and teams.
• Streamline processes using ITIL/Agile best practices.
• Manage vendor relationships and negotiate contracts.
• Track KPIs: utilization rates, SLA adherence, delivery timelines.

Skills & Tools

• Finance: Budgeting, cost analysis, CAPEX/OPEX management.
• Tech Awareness: IT project lifecycle
• Analytical: KPI tracking(Excel, Power BI).
• Tools: Jira, Confluence, MS Excel.
• Soft Skills: Leadership, problem-solving, vendor negotiation.

Key Performance Indicators (KPIs)

• Project profit margin
• OPEX vs CAPEX ratio
• Resource utilization rate
• Vendor performance score
• Invoice-to-payment cycle time

Impact Statement:

A Finance & Operations Manager ensures that every dollar spent drives value, every resource is utilized optimally, and every project contributes to the company’s bottom line—keeping IT operations efficient, scalable, and profitable.

At Cypherock, We are disrupting the current financial system by increasing the adoption of Blockchain-based digital assets through better key management solutions. We build "Worlds' first products" from India, work at the intersection of Blockchain, Security, Embedded Hardware & Cryptography, and have worked with companies like Google, Blockgeeks, Samsung, Lockheed Martin, Apollo Munich, Bank of America amongst others.

As the primary person responsible for operations, we think it will be a great fit if -

1. You previously worked in supply chain or operations where hardware was being built and have prior experience dealing with overseas vendors.
2. You have a mechanical background and take care of the QA of the product being built for mass adoption of Crypto.
3. You do not shy away from taking responsibility and are comfortable doing everything non-technical.

If we decide to work together, we believe you would be a key team member who helps the company achieve the hockey stick growth that it needs to succeed.

Amar Chitra Katha(ACK Alive) is launching a first of its kind learning program in the country for which we are inviting applications from interested people who would want to be a part of the team. Leo & Mike is the content, curriculum and operations partner for ACK Alive. You will be working closely with the Leo & Mike team as well as the Amar Chitra Katha team, which will be a one of a kind opportunity.

Role: Program Manager (Amar Chitra Katha Project)

Job Description

Who are we looking for?

We are looking for a Program Manager who can drive our programs across a maximum of 6 centers and ensure the seamless delivery of the programs in line with the organization’s objectives to the complete satisfaction of learners and their parents.

Duties/ Responsibilities:

The Program Manager will be responsible for 

• Effective implementation of program across 6 centers with regard to learner satisfaction,learning outcomes and parent satisfaction

• End to end training in content,learning system,operations and implementation

• Ensuring venue readiness in terms of room setup,material availability etc before the program starts and act as single point of contact for venue partner,parents and learners

• Coordinating kitting ,packing and transportation of materials to and from venues.

• Creating,Updating and maintaining a learner and parent database across all venues

• Creating schedules across venues and communicate the same to facilitators,parents,learners

• Rescheduling of classes at venues as required

• Observing the classrooms and documenting the observations for mentoring facilitators

• Conduct meetings with facilitators and teams to discuss the observations from classroom observation

• Collecting data/feedback from facilitators,learners,parents and classroom observations and loop it back to  Leo & Mike team for appropriate interventions in content and program improvement

• Initiating appropriate interventions wherever required with respect to learner and parent issues

• Managing the post sale communication to parents regarding the programs and communicating about learners to parents through the facilitators

     Requirements

• Bachelor's degree in any discipline

• Effective interpersonal and communication skills

• Sound knowledge on Project Management

• Proven experience to manage a team

• Problem Solving and troubleshooting skills

• A positive and proactive attitude

• Ability to take constructive feedback and work on it

• Proficiency in all Microsoft Office applications

     Details

• Compensation: Rs.40,000/- per month(6 month contract which may be extended)

• 1 paid leave per month

About Us       

ACK Alive (Amar Chitra Katha)

ACK Alive is a unique concept that brings alive the stories, the cultural learnings and the values that Amar Chitra Katha has always celebrated. The ACK Alive offers a wide range of learning programs to children that is rooted in Indian values and combined with modern skills to thrive in the 21st century. 

Amar Chitra Katha has been the first glimpse into our glorious heritage and culture for generations of Indians. Founded in 1967, today, Amar Chitra Katha (ACK) is a household name in India. Today, ACK is synonymous with the reinvention of quintessential Indian tales from the great epics, mythology, history, literature, oral folktales and many other sources.

Leo & Mike 

Leo & Mike is the content and curriculum partner for ACK Alive. Leo & Mike is a new-age learning company for 4 to 14 year old children. We create and facilitate after-school and summer camp programs where learning happens through interdisciplinary content, project-based activities and play. We work closely with parents, schools and other organizations with a similar mission while keeping children at the centre of everything that we do.