Background Verification Executives

Job Summary:

The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1. Prompt Customer Response:

·        Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2.   Record Keeping:

·        Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3.   Product and Service Information:

·        Provide customers with detailed product and service information and troubleshoot issues effectively to ensure customer satisfaction.

4.   Collaboration:

·        Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5.   Order Updates:

·        Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6.   Issue Resolution:

·        Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7. Team Collaboration:

·        Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8. Continuous Improvement:

·        Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

Graduate/Postgraduate.

Experience:

·        Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

·        Knowledge of jewelry products is good to have.

Skills:

·        Excellent written communication skills (English) to interact with customers through email and chat effectively.

·        Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

·        strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries precisely.

·        Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

Title: Software Development Engineer - Frontend

Salary: INR 15 to INR 20L per annum

Performance Bonus: Up to 10% of the base salary can be added

Location: Hulimavu, Bangalore, India

Experience: 3-5 years

About AbleCredit:

AbleCredit is on a mission to solve the Credit Gap of emerging economies. 

In India alone, the Credit Gap is over USD 5T (Trillion!). This is the single largest contributor to poverty, poor genie index and lack of opportunities. 

Ablecredit is a rare startup because we are probably the only revenue generating GenAI startup in India.

Key Responsibilities:

• Design, develop, and optimize user-facing features using React.
• Collaborate with back-end developers and designers to implement functional and appealing web applications.
• Ensure the technical feasibility of UI/UX designs and contribute to making them intuitive.
• Optimize applications for speed, scalability, and performance.
• Maintain and improve the front-end codebase, ensuring high-quality standards.
• Stay updated on emerging front-end technologies and implement best practices.
• Bonus: Collaborate on projects using other frameworks such as Angular or Vue.js when necessary.

Qualifications:

• Bachelor's/Master’s degree in Computer Science, Engineering, or a related field. 
• 3-5 years of relevant front-end development experience, with a strong focus on React.
• Proficient in JavaScript, HTML5, CSS3, and modern front-end build tools.
• Experience with state management libraries such as Redux or Context API.
• Familiarity with RESTful APIs and integrating with backend services.
• Understanding of code versioning tools, such as Git.
• Strong problem-solving skills and attention to detail.
• Experience working in a Series A+ startup environment is a plus.
• Experience in B2B SaaS product development is highly desirable.

Bonus Skills:

• Proficiency in Angular, Vue.js, or other modern front-end frameworks.
• Experience with testing libraries such as Jest, Mocha, or Cypress.
• Familiarity with TypeScript.
• Experience with CI/CD pipelines.

Highlights:

• Medical/Dental/Vision Insurance
• PTO & Holidays
• Life Insurance
• Opportunity to work with a revenue generating Gen AI startup
• Flexible hours and an extremely positive work environment

Note on Compensation Policy:

Hiring and nurturing the best talent is the central part of our business focus. As a result, we try an provide not just better than market salary, but have a stong, performance-based incentive structure for all the employees. The quoted salary is based on our best understanding of the market and is subject to increase for the right candidate depending upon their fitment, skills, and experience.

Selected intern's day-to-day responsibilities include:

1. Contribute to the preparation of the project plans, layouts, and project elevations, considering aesthetic, functional, and contextual factors and designs for infrastructure projects - such as - residential, apartments, villas, commercial, and all necessary structural aspects of a building

2. Utilize computer-aided design (CAD) software to create detailed technical drawings, blueprints, and construction documents

3. Gather data related to the cost of construction, etc. conduct analysis, and prepare reports to assist in the decision-making process

4. Assist in quality take-offs and cost estimations for materials, Labor, and Equipment required for construction projects

5. Prepare project reports, including written documentation, graphical representation, and presentation to effectively communicate the design proposal

6. Maintain and update city and locality-level data related to construction cost, building codes, zoning regulations, and other relevant information

7. Understand the regulatory requirements (all types of regulations applicable for the project) of each city, document and utilize them appropriately during the design of infrastructure projects

8. Participate in site visits to gain a better understanding of the project context.

Desired Candidate Profile

• Graduation+ MBA from tier 1 colleges
• Relevant work experience of 3-7 years as Entrepreneur in Residence or must have experience as an ex-founder or from consulting companies
• Outstanding communication, presentation, interpersonal and professional networking skills
• High-ownership and excellent problem-solving ability is a must    

Introduction

Ever wondered what it would be like to be a part of the core team of Airbnb or Netflix when they were just starting out? Here’s your chance to try that path with Ohana!

We are looking for a founding engineer to join our team.

Who we are

Ohana is an E-learning platform for holistic learning. We are an angel-funded early stage startup backed by some of the marquee angel investors from India and Singapore. Our investors include Vivek HR (co-founder and CEO, Bounce), Tanushree Gupta (co-founder and CEO, Doubtnut), Jagmal Singh (CTO, Janio Asia) to name a few!

Check us out at https://ohana.academy!

Our Product

“Creativity is as important as literacy” - Sir Ken Robinson

With this belief, Ohana is building the world's largest holistic learning academy. Our product offering:

The Classroom: Offering live online classes on arts, crafts, linguistics, yoga, dance and many more subjects
The Playground: Enabling social learning - a community for kids to find peers with similar interests

Our mission

India has 250Mn kids in the K12 segment. However, except the top 0.1%, most parents can’t find high-quality and affordable holistic learning for their kids. Fortunately, 140Mn kids are now connected to the digital world with 4G access. We want to leverage this new connectivity and bridge the gap in children's overall development with Ohana.

Where are we in our journey

Team: We are a team of two co-founders (Saurabh and Suyash), both IIT Delhi alums with over a decade of experience each in leading consumer businesses. We have a total of 15 people team including 4 engineers (currently outsourced)

Customers: Over the last couple of months, we have grown to 5,000+ registered users and aim to reach 10K+ paid users and 1 Mn+ community strength in the next 12 months.

Young, inspired, and focused - We are ready for take-off!

Our Culture

• “Mission-driven” is not a buzzword for us. We care deeply about the impact we want to create on kid’s lives and we want to exemplify the value of “no child left behind”
• Be inclusive - We are creating a product that is accessible and affordable. We want to solve this not just for Bangalore and Mumbai, but for Indore, Jabalpur, Raipur as well
• Not just customer obsessed - we also care about their well-being. We are willing to compromise profits - but will not resort to unethical sales tactics or compromise on product quality
• Our team cares about a strong culture and respects our code of conduct

Why work for us

• We have global ambitions - Holistic education is a $75Bn global market, with India alone contributing more than $10Bn. Apart from salary compensation, you get a piece of the pie (equity) of a potentially billion-dollar organization
• You will have exposure to building large, scalable systems and will be mentored by people who have done the same for millions of users
• You will have exposure to starting up / entrepreneurship (ever feel like you want to build a startup?) owning end to end consumer tech product which impacts the life of thousands of students/parents on daily level

Job Location

We are based out of Bengaluru and work from an office. We encourage working from office, but are completely ok if you would like to work remotely until things return to normal.

Expectations from the role

• You will work closely with the founding team and a small team of engineers, currently outsourced, in a fast-paced environment.
• You will work as a tech lead and will be responsible for architecting the new features as well as improving the existing codebase. You will be expected to have a high degree of ownership and responsibility for deliverables.
• You will wear a product hat as and when required and help in shaping the product.
• You will provide technical mentorship to other engineers in the team and will lead a team of junior engineers.
• You should be able to deal with ambiguity, have strong bias towards action, ability to deep dive whenever required and quickly deliver to unblock the team

Preferred experience and competencies

• You are a software engineer with 4+ years of industry experience.
• Professional experience with at least one web dev framework (ReactJS or Django/Python)
• Professional experience with one or more (SQL or NoSQL) databases.
• A stint in a product company or a startup or any similar faced paced environment is preferable.
• Experience working with cloud infra providers (e.g., AWS, GCP, Azure etc.) is preferable.
• Strong proficiency in REST API

• Implementing and managing front desk objectives and procedures
• Participating in daily operations meetings to coordinate closely with support departments regarding general administration and operations issues
• Maintaining front desk office supplies and equipment and managing budgets regarding the same
• Ensuring that the reception area is kept well-organized and neat
• Handling and managing all front desk activities including but not limited to phone calls, emails and appointments
• Performing various administrative duties as assigned by the organization by working closely and in coordination with the facilities and housekeeping teams
• Answering front-desk complaints and questions from visitors
• Obtaining or sending documents through email or fax
• Maintaining employee and department directories and notifying company personnel regarding arrival of visitor(s)
• Maintaining and updating relevant data, collecting feedback and reporting all these to the management in regular intervals

Desired Candidate Profile

• Graduation is a must
• Relevant work experience of 2 – 5 years handling front desk/ reception
• Candidate should be from South Delhi
• Excellent English and Hindi communication skills
• Proficiency in using a computer
• An ability to multi-task    

• Proficiency with NodeJs, ES6, Express;
• Experience in Source Control (Bitbucket/GIT);
• Experience in developing and scaling B2B applications.
• Knowledge and experience with using Restful API;
• Must be able to design components to drive reusability and performance;
• Must be able to build responsive design;
• Design, develop, and maintain code that meets requirements, is high quality, and performs efficiently and effectively to provide a great customer experience;
• Write production quality and thoroughly tested code.

Pharmaexpressrx is a recognized online drugstore selling medicines on obesity, hair loss, men and women sexual dysfunction. This medical store only sells medications after receiving a valid copy of doctor’s prescription from the customer. This online pharmacy provides substantial discounts to the customers. All the medicines offered for sale are approved by FDA and WHO. Various forms of Generic Viagra(https://www.pharmaexpressrx.com/purchase/generic-viagra-sildenafil.asp) area available at Pharmaexpressrx. Buy Generic Viagra at Pharmaexpressrx and enjoy the shopping benefits. In case of any queries, contact the customer support team.