Operations Manager

Job Description:

Job Title: Client Success Executive (FEMALE)

Job Summary:

A Customer Success Executive is responsible for ensuring that International & Domestics Clients have a positive experience with a company’s product or services, from onboarding through ongoing support and retention. This role focuses on building strong relationships, helping clients achieve their goals, and maximizing their satisfaction and loyalty.

Key Responsibilities:

· Assist with new International & Domestic Client onboarding and documentation, ensuring a smooth introduction to our services.

· Serve as the primary point of contact for client queries, providing timely and accurate support.

· Handle client inquiries, complaints, and special requests with a solutions-focused approach.

· Track customer satisfaction metrics and contribute to strategies for improving customer experience and retention.

· Build and maintain strong relationships with customers, understanding their business needs and proactively addressing challenges.

Requirements:

· 1-3 years of experience in customer success, client servicing, or account management (preferably in travel, luxury, or service-based industries).

· Excellent verbal and written communication skills in English; additional languages are a plus.

· Familiarity with CRM systems and support ticketing tools.

Shifts:

· Day Shift: 11 am – 9 pm

6 Days Working

Rotational Week-Off

About Us:

REConnect Energy’s GRIDConnect platform helps integrate and manage energy generation and consumption for 1000s of renewable energy assets and grid operators. We are currently serving customers across India, Bhutan and the Middle East with expansion planned in US and European markets.

We are headquartered in Central Bangalore with a team of 150+ and growing. You will join the Bangalore based Engineering team as a senior member and work at the intersection of Energy, Weather & Climate Sciences and AI. 

Responsibilities:

● Engineering - Take complete ownership of engineering stacks including Data Engineering and MLOps. Define and maintain software systems architecture for high availability 24x7 systems.

● Leadership - Lead a team of engineers and analysts managing engineering development as well as round the clock service delivery. Provide mentorship and technical guidance to team members and contribute towards their professional growth. Manage weekly and monthly reviews with team members and senior management.

● Product Development - Contribute towards new product development through engineering solutions to product requirements. Interact with cross-functional teams to bring forward a technology perspective.

● Operations - Manage delivery of critical services to power utilities with expectations of zero downtime. Take ownership for uninterrupted product uptime. 

Requirements:

● 4-5 years of experience building highly available systems

● 2-3 years experience leading a team of engineers and analysts

● Bachelors or Master’s degree in Computer Science, Software Engineering, Electrical Engineering or equivalent

● Proficient in python programming skills and expertise with data engineering and machine learning deployment

● Experience in databases including MySQL and NoSQL

● Experience in developing and maintaining critical and high availability systems will be given strong preference

● Experience in software design using design principles and architectural modeling.

● Experience working with AWS cloud platform.

● Strong analytical and data driven approach to problem solving 

Key Skills required (Items in Bold are mandatory keywords) :

1. Proficiency in Python  & Django

2. Solid understanding of Python concepts

3. Experience with some form of Machine Learning (ML)

4. Experience in using libraries such as Numpy and Pandas

5. Some form of experience with NLP and Deep Learning using any of Pytorch, Tensorflow, Keras, Scikit-learn or similar

6. Hands on experience with RDBMS such as Postgres or MySQL

7. Experience building REST APIs using DRF or Flask

8. Comfort with Git repositories, branching and deployment using Git

9. Working experience with Docker

10. Experience in deploying Django applications to AWS,Digital Ocean or Heroku

• Understanding of maintenance of existing systems (Virtual machines), Linux stack
• Experience running, operating and maintainence of Kubernetes pods
• Strong Scripting skills
• Experience in AWS
• Knowledge of configuring/optimizing open source tools like Kafka, etc.
• Strong automation maintenance - ability to identify opportunities to speed up build and deploy process with strong validation and automation
• Optimizing and standardizing monitoring, alerting.
• Experience in Google cloud platform
• Experience/ Knowledge  in Python will be an added advantage
• Experience on Monitoring Tools like Jenkins, Kubernetes ,Terraform  etc

Job Description

We are looking for a great Java Developer who is passionate about working in the Microsoft tech stack using Java. Your primary focus will be on developing common reusable components and implementing them following well-known best practices. You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Thus, a commitment to collaborative problem solving and an attitude to learn is essential. 

Job Responsibilities: 

• Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance.
• Contribute in all phases of the development lifecycle.
• Write well designed, testable, efficient code.
• Prepare and produce releases of software components.
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.
• Design and develop dockerised microservices for cloud 

Required skills and experience include:

• BS in Computer Science or other field of study and applicable work experience.
• Most likely 3-5 years of experience on Java Web Development.
• Experience in developing Microservices for cloud (Azure/AWS/GCP) is preferred
• Experience in Spring Framework (Spring boot, spring Batch), Spring MVC, Microservice model, RESTful web services
• Experience in databases like SQL Server, Oracle, PostgreSQL, MySQL, MongoDB is desired.
• Should have hands-on experience on Hibernate, JPA or MyBatis or any other persistence framework.
• Must have strong teamwork orientation and the ability to foster collaboration within and across teams 
• Knowledge of Maven/gradle
• Knowledge of Docker, Kubernetes 
• Good Communication skills ( English)

Primary Skills(Mandatory)

Core and Advanace Java 1.8 , Web and Microservice development using java (Jsp, Servlet, Spring boot, Spring MVC), Restful Web Services, Spring framework, RDBMS (Postgres, Mssql server), Hibernate 

Secondary Skills

Java script, Frontend web development - (Angular,nodejs) ( Not mandatory)

Additional Information

• Should have experience of working in any previous IT Software company 
• Any additional certification will be a plus
• Comfortable working from Office.

As Product Manager for Plum  you will be responsible for the product portfolio, including all product planning and release execution throughout the lifecycle of the product portfolio. This includes defining and prioritizing product roadmap, listening to customers, creating business requirements, driving functional requirement, driving this through development and successfully launching new product features.To read more about the kind of qualities we are looking for this role, please check this link <https://a16z.com/2012/06/15/good-product-managerbad-product-manager/" target="_blank">https://a16z.com/2012/06/15/good-product-managerbad-product-manager/>

1. Strategic planning and managing all stages of Product Life Cycle
2. Develop business cases for each product feature to demonstrate feasibility including target pricing and margin, addressable and realizable market, SWOT analysis, estimated development, implementation, and support costs etc.
3. Develop functional, technical and designs specifications for the product
4. Help define the value proposition of the product for the sales team and help develop the sales tools that support the selling process of your products
5. Research and understand competitive offerings in your sector

1. An enthusiastic individual with 5+ years of experience in product management.
2. We would prefer candidates from Fintech, ecommerce, rewards, loyalty and incentives.
3. We ll look forward to technical skills required for a product role along with soft skills required to manage multiple stakeholder roles. Rest we can explore together during our interactions. If you find yourself to be someone that fits this requirement then read on.

You will closely work with technology, design, sales and customer care teams. You ll report to the head of product development.

Challenging opportunity, tough problems and a very good growth path. An excellent opportunity to work with a team of highly talented young professionals. We also offer a whole load of benefits to make your stay enjoyable with Xoxoday.