Operations Manager

Job Summary:

We are seeking a detail-oriented and motivated Accountant with 5to10 years of experience to join our finance team. The ideal candidate will be responsible for managing financial transactions, preparing accurate financial reports, and ensuring compliance with accounting regulations. This role requires strong analytical skills, proficiency in accounting software, and the ability to work collaboratively in a dynamic environment.

Key Responsibilities:

• Financial Record Management: Prepare and maintain accurate financial statements, including balance sheets, profit and loss statements, and cash flow reports.
• General Ledger Maintenance: Record and reconcile journal entries, accounts payable, and accounts receivable in the general ledger.
• Tax Compliance: Assist in calculating and preparing tax returns, ensuring compliance with local, state, and federal regulations.
• Audits and Reconciliation: Conduct internal audits, reconcile bank statements, and resolve discrepancies in financial records.

Qualifications and Skills:

• Education: Bachelor’s degree in Accounting, Finance, or a related field.
• Experience: 5to10 years of professional experience in accounting or a related role.
• Certifications: CPA, CMA, or progress toward these certifications is a plus.
• Technical Skills:
• Proficiency in accounting software (e.g., QuickBooks, SAP, Xero, or similar).
• Intermediate to advanced skills in Microsoft Excel (e.g., VLOOKUP, pivot tables).
• Familiarity with ERP systems is an advantage.
• Soft Skills:
• Strong analytical and problem-solving skills.
• High attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Effective communication skills for collaborating with team members and presenting financial data.
• Ability to work independently and in a team environment.
• Knowledge: Understanding of Generally Accepted Accounting Principles (GAAP) and tax regulations.

Preferred Qualifications:

• Experience with financial audits or preparing audit schedules.
• Knowledge of industry-specific accounting practices (e.g., manufacturing, healthcare, or non-profit).
• Familiarity with financial modeling or process improvement initiatives.

JOB DETAILS:

* Job Title: Lead I - Azure, Terraform, GitLab CI 

* Industry: Global Digital Transformation Solutions Provider

* Salary: Best in Industry

* Experience: 3-5 years

* Location: Trivandrum/Pune

Job Description

Job Title: DevOps Engineer

Experience: 4–8 Years 

Location: Trivandrum & Pune 

Job Type: Full-Time

Mandatory skills: Azure, Terraform, GitLab CI, Splunk

Job Description

We are looking for an experienced and driven DevOps Engineer with 4 to 8 years of experience to join our team in Trivandrum or Pune. The ideal candidate will take ownership of automating cloud infrastructure, maintaining CI/CD pipelines, and implementing monitoring solutions to support scalable and reliable software delivery in a cloud-first environment.

Key Responsibilities

• Design, manage, and automate Azure cloud infrastructure using Terraform.
• Develop scalable, reusable, and version-controlled Infrastructure as Code (IaC) modules.
• Implement monitoring and logging solutions using Splunk, Azure Monitor, and Dynatrace.
• Build and maintain secure and efficient CI/CD pipelines using GitLab CI or Harness.
• Collaborate with cross-functional teams to enable smooth deployment workflows and infrastructure updates.
• Analyze system logs, performance metrics, and s to troubleshoot and optimize performance.
• Ensure infrastructure security, compliance, and scalability best practices are followed.

Mandatory Skills

Candidates must have hands-on experience with the following technologies:

• Azure – Cloud infrastructure management and deployment
• Terraform – Infrastructure as Code for scalable provisioning
• GitLab CI – Pipeline development, automation, and integration
• Splunk – Monitoring, logging, and troubleshooting production systems

Preferred Skills

• Experience with Harness (for CI/CD)
• Familiarity with Azure Monitor and Dynatrace
• Scripting proficiency in Python, Bash, or PowerShell
• Understanding of DevOps best practices, containerization, and microservices architecture
• Exposure to Agile and collaborative development environments

Skills Summary

Azure, Terraform, GitLab CI, Splunk (Mandatory) Additional: Harness, Azure Monitor, Dynatrace, Python, Bash, PowerShell

Skills: Azure, Splunk, Terraform, Gitlab Ci

******

Notice period - 0 to 15days only

Job stability is mandatory

Location: Trivandrum/Pune

Job Title: Product Owner / Product Manager

📍 Location: Hyderabad

🕓 Employment Type: Contract

🧠 Experience Required: 10+ Years

Job Purpose

We are seeking an experienced Product Owner / Product Manager  to lead a team responsible for the design, development, deployment, and continuous improvement of global application products and integration platforms.

This role provides functional and technical expertise across multiple enterprise technologies — including BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, and TWS (Tivoli Workload Scheduler) — ensuring delivery excellence, operational stability, and business alignment.

As part of the Global Applications Service Delivery Team, the Product Owner will collaborate with stakeholders across regions, manage vendor relationships, and drive Agile and ITIL-based service delivery and product management practices.

Key Responsibilities

Product & Service Ownership

• Own the end-to-end lifecycle management of integration and application services (BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, TWS).
• Lead design, development, deployment, and support of global IT solutions aligned with business strategies.
• Drive continuous improvement and ensure products evolve effectively to meet changing business needs.
• Maintain awareness of industry trends and emerging technologies to recommend innovative, cost-effective solutions.

Delivery & Vendor Management

• Manage 3rd-party vendors, ensuring delivery excellence through defined SLAs, KPIs, and performance metrics.
• Oversee service delivery operations, ensuring availability, reliability, and performance standards are met.
• Serve as the primary escalation point for business demands and critical incidents.

Leadership & Team Development

• Lead and mentor a global team (up to 10 associates plus vendor resources), fostering a high-performance, collaborative environment.
• Develop talent and succession plans to ensure sustainability of technical and business expertise.
• Promote Agile methodologies and DevOps practices, acting as a role model for collaborative and adaptive behaviors.

Stakeholder Management

• Collaborate with business stakeholders, IT leadership, and cross-functional teams (Platform, Database, Security, Deployment, etc.) to align IT solutions with business goals.
• Provide regular progress updates to stakeholders on demands, deliverables, and service performance.
• Build and sustain a network of key users, functional experts, and product owners globally.

Governance & Financial Management

• Manage product area budgets, ensuring cost optimization and transparency.
• Contribute to strategic planning and support the HUB Talent Pipeline strategy.
• Ensure compliance with IT governance, risk management, and service introduction frameworks.

Qualifications & Experience

Education:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

Experience:

• Minimum 10+ years of experience in SAP ABAP development and product management.
• Strong technical and functional knowledge of integration technologies:
• BAI MQFT, Microsoft BizTalk, MuleSoft, OpenText, Solace, TWS (Tivoli Workload Scheduler)
• Experience managing global IT delivery teams and vendor resources.
• Exposure to FMCG (Fast-Moving Consumer Goods) industry preferred.
• Proven experience with Agile, Scrum, ITIL, DevOps frameworks.
• Certifications in ITIL, Agile/Scrum, PMI, or DevOps will be an advantage.

Key Competencies

Technical & Functional Skills:

• Product Lifecycle Management
• Service Delivery & ITIL Processes
• Stakeholder Relationship Management
• Vendor Management
• Service Level Management (SLM)
• Agile / Scrum / DevOps Methodologies
• SAP ABAP Expertise

Leadership & Behavioral Competencies:

• Strategic Thinking & Problem Solving
• Team Building & Talent Development
• Customer-Centric Mindset (“Zero Distance to Customer”)
• Dealing with Ambiguity & Complex Challenges
• Strong Communication & Collaboration Skills

As a Customer Relationship Executive, you will play a crucial role in building and maintaining positive relationships with clients. Your primary responsibility will be to ensure customer satisfaction, address inquiries and concerns, and contribute to overall customer loyalty. You will act as a liaison between the organization and its clients, striving to enhance the customer experience and maximize customer retention.

Key Responsibilities:

1. Customer Interaction:

• Respond promptly and professionally to customer inquiries via various channels such as phone, email, and chat.
• Proactively reach out to customers to gather feedback, address concerns, and ensure their satisfaction.
• Build and maintain strong, positive relationships with clients to foster long-term loyalty.

1. Issue Resolution:

• Investigate and resolve customer issues or complaints promptly and effectively.
• Collaborate with internal teams to provide solutions and ensure timely resolution of customer concerns.

1. Product Knowledge:

• Develop a deep understanding of the products or services offered by the company.
• Provide accurate and comprehensive information to customers about product features, pricing, and benefits.

1. Communication:

• Communicate effectively with customers to convey information, updates, and promotions.
• Ensure clear and concise communication to avoid misunderstandings.

1. Record Keeping:

• Maintain detailed records of customer interactions, feedback, and issue resolutions in the company's CRM system.
• Use CRM data to identify trends, customer preferences, and areas for improvement.

1. Customer Feedback:

• Actively seek and collect customer feedback to contribute to product/service enhancements and improvements.
• Share valuable customer insights with relevant internal teams for continuous improvement.

1. Upselling and Cross-selling:

• Identify opportunities for upselling or cross-selling products and services to existing customers.

1. Customer Education:

• Provide educational materials and resources to customers to enhance their understanding of products/services and maximize their benefits.

Qualifications and Skills:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in customer service or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Familiarity with CRM software and proficiency in using various communication channels.
• Ability to work independently and collaboratively within a team.
• Strong organizational skills and attention to detail.

Note:

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. The company reserves the right to modify the duties or responsibilities associated with this position at any time.

• Manage SQL Server databases 
• Configure and maintain database servers and processes
• Monitor system's health and performance
• Ensure high levels of performance, availability, sustainability and security
• Analyze, solve, and correct issues in real time
• Provide suggestions for solutions
• Refine and automate regular processes, track issues, and document changes
• Assist developers with query tuning and schema refinement
• Provide 24x7 support for critical production systems