Operations Manager

at AM Infoweb

Operations Manager

AM Infoweb

Company

Home

Operations Manager

at AM Infoweb

Posted by Sushmita Gaikwad

4 - 8 yrs

₹3L - ₹12L / yr

Remote, Pune

Skills

Operations

Vendor Management

Logistics

Supply Chain Management (SCM)

Fulfillment

Position: Operations Manager

Domain: US, Healthcare

Job Description-

Roles & Responsibility

You will be responsible for handling multiple processes and LOBs.
Duties may include, taking part in planning, organizing and directing the work of leads or others, strategize and drive leads to execute procedures on work received, to estimate time on new jobs received, to check accuracy/quality of classification done, to ensure records are maintained accurately, and to ensure utilization (or related metrics) of team is high.
As an operations manager, you would be responsible for managing a team of associates and would have Leads reporting into you.
Work with various teams to formulate strategy, seek automation opportunities and leverage technologies.
Work with internal teams to develop creative and best-in-class compliance business processes that can scale up.
Leverage data to continuously improve.
Link all the programs to business metrics and build solutions keeping that in mind.
Scale-up team by proper budgeting and co-owning the budget.
Attract talent and make right hiring decisions, Onboarding and continuous development of the team and maintain a high delivery bar.
Deliver business goals for processes handled.
Operational goals for respective business functions measured under Cycle Time/ Productivity/ Quality/ Cost metrics.
Mentor and guide lead / Process Expert to manage quality, to improve process efficiency, to minimize variation, and to conceptualize, design & deliver training to the team.
Co-owner in the process of budget planning.
Directly managed 5 to 6 process leaders, deputy managers and thus indirectly managed at least 200 plus people organization.
Possess strong communication and leadership skills
Able to work in an ambiguous, dynamic & 'internet-speed' environment with tight deadlines, Have an absolute passion for ensuring a great customer experience Possess exceptional skills in data manipulation and analysis
Outstanding attention to detail; Exceptional problem solving & analytical skills
Be a self-starter
Attention to detail and proven ability to manage multiple, competing for priorities simultaneously
Experience in business process improvement

Experience & Education Qualification:

Existing Experience as a Sr. Operations Manager is a plus.
Experience in handling multiple processes and LOBs simultaneously is a plus.
Graduation is a must.
MBA is a plus.

Timings

Fixed shift 7:30pm - 4:30am
Fixed weekend off.
No transportation

Looking forward to your response.

Regards,

Sushmita Gaikwad | HR Executive

Position: Operations Manager

Domain: US, Healthcare

Job Description-

Roles & Responsibility

You will be responsible for handling multiple processes and LOBs.
Duties may include, taking part in planning, organizing and directing the work of leads or others, strategize and drive leads to execute procedures on work received, to estimate time on new jobs received, to check accuracy/quality of classification done, to ensure records are maintained accurately, and to ensure utilization (or related metrics) of team is high.
As an operations manager, you would be responsible for managing a team of associates and would have Leads reporting into you.
Work with various teams to formulate strategy, seek automation opportunities and leverage technologies.
Work with internal teams to develop creative and best-in-class compliance business processes that can scale up.
Leverage data to continuously improve.
Link all the programs to business metrics and build solutions keeping that in mind.
Scale-up team by proper budgeting and co-owning the budget.
Attract talent and make right hiring decisions, Onboarding and continuous development of the team and maintain a high delivery bar.
Deliver business goals for processes handled.
Operational goals for respective business functions measured under Cycle Time/ Productivity/ Quality/ Cost metrics.
Mentor and guide lead / Process Expert to manage quality, to improve process efficiency, to minimize variation, and to conceptualize, design & deliver training to the team.
Co-owner in the process of budget planning.
Directly managed 5 to 6 process leaders, deputy managers and thus indirectly managed at least 200 plus people organization.
Possess strong communication and leadership skills
Able to work in an ambiguous, dynamic & 'internet-speed' environment with tight deadlines, Have an absolute passion for ensuring a great customer experience Possess exceptional skills in data manipulation and analysis
Outstanding attention to detail; Exceptional problem solving & analytical skills
Be a self-starter
Attention to detail and proven ability to manage multiple, competing for priorities simultaneously
Experience in business process improvement

Experience & Education Qualification:

Existing Experience as a Sr. Operations Manager is a plus.
Experience in handling multiple processes and LOBs simultaneously is a plus.
Graduation is a must.
MBA is a plus.

Timings

Fixed shift 7:30pm - 4:30am
Fixed weekend off.
No transportation

Looking forward to your response.

Regards,

Sushmita Gaikwad | HR Executive

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About AM Infoweb

Founded :

2008

Type :

Products & Services

Size :

100-1000

Stage :

Profitable

About

AM Infoweb has been a trusted Business Process Management Partner, for 15 years, with state-of-the-art offices in India and the United States. Our expertise lies in Healthcare, Insurance, and Legal domain. AM Infoweb is SOC 2 Type 2 accredited, ISO 27001 certified, and HIPAA compliant. Our dedication to data security and safeguarding critical business operations is unwavering, giving our clients peace of mind. We deliver tailored services with excellence by leveraging domain expertise, right sourcing led reduced costs, automation led productivity improvements and insights led process re-engineering. At AM Infoweb, our utmost priority is understanding the distinct staffing and operational challenges of our clients. We commit to deeply comprehending their unique requirements and the specific scope of work. We provide our clients with outsourcing solutions, BpaaS solutions or assist with establishing a co-managed operations unit within our high-tech facilities in India. From meticulously managing the initial hiring process to flawlessly executing daily operational tasks, our objective is to be the one-stop solution, tailored to your business goals.

Sushmita Gaikwad

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