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Customer Support - Spanish Executive
Customer Support - Spanish Executive
Datacultr Fintech's logo

Customer Support - Spanish Executive

Shikha Raju's profile picture
Posted by Shikha Raju
1 - 4 yrs
₹2L - ₹6L / yr
Remote only
Skills
Formal verification
Customer Service
Customer Support
Spanish
Translation
Voice processing

EXPECTATION As a Product support team member you will be maximizing the sustainable value for our customers and in turn our organization through long-term customer success strategies. You will be working with a targeted list of our strategic customers and be accountable for ensuring they are successfully adopted and realize value from all our products. You will be accountable for customer retention, satisfaction and expansion of your customer portfolio.KEY RESPONSIBILITIES

  1. Listening to our B2B Customers concerns and handling product related complaints or queries on TAT basis for both International & Domestic customers.
  2. Should be flexible with evening working hours to support the LATAM clients.
  3. Contribute ideas to resolve customer problems to improve productivity.
  4. Maintain and update customer documentation as needed.
  5. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  6. Actively listen to the concerns with a Solution Oriented approach.
  7. Manage transactions over CRM.
  8. Ability to multi-task, prioritize, and manage time effectively

KEY REQUIREMENT -

  1. Must have 1 - 3 years of experience required with the SaaS based industry or in similar role i.e. Customer Service, preferably with an IT Consulting or training company.
  2. Strong contact handling skills and active listening.
  3. TAT oriented approach.
  4. Good working knowledge with Microsoft Excel or Microsoft Suite.
  5. Excellent communication and interpersonal skills.
  6. Familiarity with CRM systems and practices will be preferred

PERKS & BENEFITS

  1. Professional Development through Learning & Up-skilling.
  2. Flexible working hours
  3. Medical benefits
  4. Exciting work culture


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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About Datacultr Fintech

Founded :
2020
Type :
Product
Size :
20-100
Stage :
Profitable

About

Datacultr is the Global Digital Operating System for Risk Management and Digital Debt Collection, it drives collection efficiencies and reduces delinquencies and NPLs. Datacultr is a digital-only provider of consumer engagement, recovery and collection solutions, helping consumer lending, retail, telecom and Fintech organisations expand and grow in the under-penetrated new to credit and thin file segments . Datacultr's platform makes Smartphone Financing, Smart TV Financing, PayGO, Buy Now Pay Later, Micro-Loans, Nano-Loans and other unsecured loans offered by its clients , to underserved and Unbanked, viable. We are helping millions of new to credit consumers across emerging markets access formal credit and begin their journey towards financial health. Datacultr has clients across India, South Asia, South East Asia, Africa and LATAM Datacultr is the winner of- Red Herring Top100 Global Award, 2022 Flipkart LEAP, India, 2022 HongLeong Bank-Launchpad in South East Asia, 2022 Inclusive Fintech 2021 Red Herring Top100 Asia Award, 2019 NASSCOM Emerge50 Award, 2018
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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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