EXPECTATION As a Product support team member you will be maximizing the sustainable value for our customers and in turn our organization through long-term customer success strategies. You will be working with a targeted list of our strategic customers and be accountable for ensuring they are successfully adopted and realize value from all our products. You will be accountable for customer retention, satisfaction and expansion of your customer portfolio.KEY RESPONSIBILITIES
- Listening to our B2B Customers concerns and handling product related complaints or queries on TAT basis for both International & Domestic customers.
- Should be flexible with evening working hours to support the LATAM clients.
- Contribute ideas to resolve customer problems to improve productivity.
- Maintain and update customer documentation as needed.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Actively listen to the concerns with a Solution Oriented approach.
- Manage transactions over CRM.
- Ability to multi-task, prioritize, and manage time effectively
KEY REQUIREMENT -
- Must have 1 - 3 years of experience required with the SaaS based industry or in similar role i.e. Customer Service, preferably with an IT Consulting or training company.
- Strong contact handling skills and active listening.
- TAT oriented approach.
- Good working knowledge with Microsoft Excel or Microsoft Suite.
- Excellent communication and interpersonal skills.
- Familiarity with CRM systems and practices will be preferred
PERKS & BENEFITS
- Professional Development through Learning & Up-skilling.
- Flexible working hours
- Medical benefits
- Exciting work culture
About Datacultr Fintech
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INTERESTED IN TELE MARKETING / TELE CALLING.
MANAGE DAILY WORK REPORT
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WORK IN TEAM.
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Role Value: By developing highly performant, robust and scalable web services and back-ends, you will have an impact on the latency and accuracy. You will add value to our organization by mentoring and guiding engineers. By spotting opportunities in new technologies and identifying areas where they could be leveraged, you will have a deep impact on our tech stack and the way it benefits the business.
Role: You will work with stakeholders to identify the business problem, and then develop layered architectures that can be delivered in an incremental fashion. You will demonstrate a combination of technical leadership and business acumen by making appropriate trade-offs of technical integrity, complexity, time to market and cost. You are a stellar engineer and will write production quality code 70-80% of the time.
Responsibilities
- Design and implement features spanning across systems in a manner that satisfies requirements of performance, scale, security and robustness
- Contribute to improvement of technology and execution processes in the company
- Collaborate in setting technology standards with technology leaders across the company
- Serve as a knowledge centre on current and emerging technologies, and help train others when required
- Foster a strong technical culture by mentoring other engineers
- Keep up to date with the latest technologies, evaluate new tools
- Should open to work on Golang.
Relevant Experience and Qualifications
- Demonstrated expertise in system-level design of large scale distributed systems on OOPs, and experience with web services and service oriented architectures
- Have 7 - 13 years of professional experience in software development.
- Extensive experience with modern open source systems including relational / non relational data stores.
- Experience with AWS stack, at least the common datastores and services
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- Basic knowledge about security concepts and secure coding
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- At Devtron Labs you have the opportunity to work in a collaborative and trusting environment allowing you to turn your ideas into reality
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- have flexible working hours, and learning & development opportunities
- We trust on you because we are having fully remote work culture
- work in a meritocracy, where you grow professionally by excelling at work
Equal Opportunities: Devtron Labs is, and always will be, committed to diversity and inclusion. We seek Devtronians from all backgrounds to join our teams and encourage everyone to bring their authentic, original and best selves to work.