Customer Support Executive

• Experience in corporate training with minimum 3.5 years of experience in Technical training
• Exposure into Core Java & Advanced Java
• Candidate should have good Presentation, verbal & written communication Skills.
• Good to have knowledge on FET

• Establish positioning, identify target audiences, and develop marketing plans with specific objectives across different channels and segments
• Lead the execution of marketing programs from start to finish, leveraging internal support and driving collaboration
• Analyze customer insights, consumer trends, market analysis, and marketing best practices to build successful strategies
• Create, maintain, and conduct analytics reporting across multiple platforms and extract key insights for future campaign development and go-to-market strategies, complete with formal proposals and recommendations on tactics
• Partner with email, performance marketing and web teams to design, test and evolve lead nurturing tactics.

• Working in partnership with the creative team, develop creative briefs and guide creative direction to meet objectives for all advertising and public-­facing communications, including print, digital, and video assets
• Conceptualize and execute on multi-channel campaigns across the prospect and customer lifecycle, ensuring the alignment of communications and messaging across all channels
• Manage content and updates for customer and internal touch points, establishing budget guidelines, participating in events, documenting business processes, and providing additional sales support
• Gather customer and market insights to inform outreach strategies, increase customer conversions, and generate more qualified leads
• Identify effectiveness and impact of current marketing initiatives with tracking and analysis, and optimize accordingly
• Present ideas and final deliverables to internal and external teams, and communicate with senior leaders about marketing programs, strategies, and budgets

• Bachelor’s degree in marketing, business, or related field
• Excellent written and verbal communication skills
• Proven experience developing marketing plans and campaigns
• Strong project management, multitasking, and decision-making skills
• Metrics-driven marketing mind with eye for creativity
• Experience with marketing automation and CRM tools

Preferred Qualifications

• Master’s degree a plus
• Proficiency with online marketing and social media strategy
• Proven experience designing interactive applications and networking platforms
• Willingness and ability to travel
• Established press and media contacts

Experience with warehouse operations and knowledge of how a SaaS in inventory/ material management creates an organized data and reduce cost. 

2+ years’ experience with enterprise SaaS environments in a Sales and Pre-Sales capacity.

Knowledge of supply chain planning systems—TMS, WMS, inventory management, fulfilment, etc.

Proven ability to demonstrate products, methods, or services to prospective or current customers.

Ability to assess a company’s supply chain needs and creatively provide solutions to address those needs with the company’s offering.

A consultative approach to sales pursuits

Experience in giving presentations to customers in a sales environment at all levels up to and including C-level with a convincing approach.

Excellent writing skills (Statement of work, proposals, documentation, presentations)

Excellent verbal skills (explanation of solutions, meetings, presentations, training)

Self-starter with excellent written and verbal communication skills.

Any Degree qualified.

• 9+ years of experience in enterprise web application design and development with 4+ years of experience as an automation architect.
• Experienced in technology stack selection and the definition of solution, technology and integration architectures for small to mid-sized applications and cloud hosted platforms
• Strong understanding of various design and architecture patterns
• Experience in implementing and governing software engineering processes, practices, tools and standards for development teams
• Experience of setting up and operating the DevOps and automation infrastructure for continuous integration and delivery
• Full SDLC experience leveraging Agile, TDD and BDD for building and rolling out highly transactional and highly available platforms hosted on premise and on the cloud
• Proficient in effort estimation techniques
• Must be hands on technology and able to troubleshoot critical issues in design or code
• Experience in Mobile Applications automation using SeeTest, Appium
• Strong hands-on experience of designing and developing technology frameworks and micro-services, APIs, REST Web Services, leveraging Java and open source technology stack (i.e. Java, JavaScript, Node.js/ Angular.js/ React.js, Spring Bot, Non-blocking Java, etc. )
• Hands on experience with JBehave, Cucumber, TestNG, Extent Reports
• Strong design, development and performance tuning skills on at least two or more databases such as Oracle, SQL Server, NOSQL and NewSQL (e.g. PostgresQL, Cassandra, Mongo DB, Cosmos DB, MySQL etc.)
• Experience on enterprise architecture patterns and a couple of past examples of architecting high availability, scale and performance applications 
• Strong experience with code review and evaluate the architecture as well as design towards a set of business and technology goals
• Experience with SonarQube code coverage and code quality
• Experience with Cypress JavaScript automation
• Experience on command prompt tools like Shell Script, UNIX
• Hands on experience on Cloud stacks (AWS preferred)
• Hands on experience with standalone applications automation using UFT, LeanFT and VB Script
• Knowledge of principles on code quality, distributed applications, TDD & test automation, self-monitoring applications, refactoring and technical debt

Job Description

We are looking for experienced backend developers to join our core engineering team for building and scaling low latency, fault tolerant and robust systems. It's an ideal opportunity for self-driven individuals who love to find innovative solutions.

Daily Responsibilities

• Own and manage team processes, releases, and systems
• Work with the product and business teams to identify scopes of improvements
• Architect solutions for new features and scaling existing infrastructure
• Identify engineering targets, monitoring, reports, alerts requirements
• Create microservices and tools, manage servers (AWS), create reports etc.
• Ensure the performance and security of the application/systems.

Requirements

• Must have a good understanding of client and server architecture
• Must have a good understanding of Node.js, MongoDB, Express
• Must be proficient with git
• Must be familiar with ES7 syntax and TypeScript
• Must have knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations

You will be responsible for architecting, training the team and implementing your solution. You will be working closely with the Product Managers and the tech leads/developers to come up with high-quality, resilient, and highly performant applications.

• Design and develop SaaS-based applications based on microservices architecture.
• Work on core back-end and ensure it meets the performance benchmarks.
• Work on optimizing the middleware and backend technologies to ensure highest scalability.
• Work on best system design principles and ensure high availability.
• Designing and developing APIs for the front end to consume.
• Constantly improve the architecture of the application by clearing the technical backlog.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• Education - BE/MCA or equivalent.
• Overall 8+ years of experience.
• Agnostic/Polyglot with multiple tech stacks.
• Worked on open source technologies - NodeJS, Typescript, ReactJS, MySQL, NoSQL, MongoDB, ELK, Kafka, Redis.
• Good experience with Front-end technologies like JavaScript frameworks, ReactJS, AngularJS.
• Back-end exposure - good knowledge of building API.
• Efficient in building microservices in combining server & front-end.
• Knowledge of cloud architecture especially using AWS and its features.
• Should be completely hands on and have the ability to develop quick Prototypes.
• Good understanding of CMS.
• Will be responsible for the functional/technical track of a project.

You will closely work with the engineering team and support the Product Team of Empuls.

A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Xoxoday works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

• Working on Executive Leadership Talent Needs (Senior Management) for reputed
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• organization research, Executive research, Organization structures, Talent mapping,
• and various modes of Headhunting.
• Client engagements, Candidate management, Sourcing, Screening, interviewing and
• assessing candidates.
• Meeting Future technology leaders face to face and building a relationship with them
• Source candidates using databases, social media, etc. Evaluate resumes and applications
• Assume responsibility of pre-interview screening
• Match the most suitable candidates for different positions. Foster a good relationship with
• the clients.
• Facilitate and finalize agreements between candidate and employer