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Customer Support Executive
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Customer Support Executive

Vijay Muthu's profile picture
Posted by Vijay Muthu
1 - 2 yrs
₹3L - ₹3.6L / yr
Noida
Skills
Customer Support
Key account management
Escalation management
Voice processing
Client Servicing
Client Management
Customer Relationship Management (CRM)
Customer Retention
NPS
Lead Generation
Tech Support

We are hiring a passionate, independent, and ambitious Support professional with good communication skills and confidence. Who can ensure his/her monthly targets by achieving daily and weekly activity milestones. The support professional should be a good listener and able to handle the customer’s queries smartly. He should be open to learn and unlearn based on the situational demand.


The candidate should be able to help the client mostly through calls, emails, and chats. He should be able to understand the market scenarios and should give analytical feedback to his/ her reporting manager.


Key Responsibility Area:

  • Build expert and dynamic knowledge of company products and services
  • Ensure high FCR% for Chat & Calls
  • Good written skill so that tickets can be handled properly.
  • Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties
  • Meet daily personal/team qualitative and quantitative targets by recommending and explaining the benefits of additional company services, and seizing opportunities to sell products and services whenever possible.


Requirements:

  • 1-2 Yrs of support experience in software/IT/Internet support.    
  • Should have excellent communication and negotiation skills.    
  • Should have time management and planning skills.    
  • Should have good negotiation & customer prospecting skills.

Benefits:

  • Device Reimbursements


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Shubham Vishwakarma

Full Stack Developer - Averlon
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About MyOperator - VoiceTree Technologies

Founded :
2010
Type :
Product
Size :
100-500
Stage :
Bootstrapped

About

MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across industries with cutting-edge SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are committed to delivering innovation and exceptional customer service that drives business success.

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Ranjith Selvaraj
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