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Real time marketing automation built on Customer Data Platform (CDP) for enterprises logo
Customer Success Manager
Real time marketing automation built on Customer Data Platform (CDP) for enterprises
Customer Success Manager
Real time marketing automation built on Customer Data Platform (CDP) for enterprises's logo

Customer Success Manager

at Real time marketing automation built on Customer Data Platform (CDP) for enterprises

Agency job
via HyrHub
2 - 4 yrs
₹7L - ₹12L / yr
Bengaluru (Bangalore)
Skills
Customer Success
SaaS
Key account management

Key Responsibilities:

  • Looking for a maverick who is passionate about increasing digitals share of Business for our different verticals.
  • Overall responsibility of monthly/quarterly/annual revenue from set of Strategic Clients
  • Define and Execute strategy for retention and cross sell for every account
  • Understand client known and unknown needs and partner with Delivery and product team to address client needs
  • As a trusted advisor drive adoption of existing use cases and evangelize new use cases among Clients
  • Engage with CMO, Head Digital marketing, Head Digital, Head Analytics, Head – Innovation and other C level executives.
  • Provide Client and market level insights for product innovation
  • Lead presales for the region & given set of accounts
  • Work closely with Clients towards Customer Advocacy for evangelizing Case Study &PRs


Qualifications:

  • 2-4 years of employment experience in Customer Success.
  • Candidates with strong demonstrated prior experience in helping clients achieve success using enterprise solutions preferably digital marketing platforms are preferred.
  • Proven track record of upselling/cross selling
  • Experience in working with and influencing customers at multiple levels up to CXOs.
  • Must have an engineering degree in graduation.
  • Must have excellent communication skills.
  • Willingness to travel, if required on short notice.
  • BFSI experience is a plus
Read more
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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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