Customer Success Lead / Manager

Korevariance is looking for a detail-oriented individual to join us as a Remote Data Entry Operator. This is a Full Time/ Part Time Position, This position is for anyone in the United States and Canada, You can work from home and your phone or Tablet with us. We are seeking a detail-oriented data entry operator to compile, capture, and maintain our digital database. As a data entry operator, you will be required to compile, merge, and format documents for data entry, check documents for errors, input data update the database, and manage the digital filing systems. To be a successful data entry operator, you should possess excellent typing skills and be attentive to detail. Skilled data entry operators should be able to quickly identify data errors and demonstrate precision in their work.

Responsibilities:

Gathering, collating, and preparing documents, materials, and information for data entry.

Researching to obtain information for incomplete documents and materials.

Creating digital documents from paper or dictation.

Reviewing all documents and information for accuracy and informing the supervisor of any errors or inconsistencies.

Capturing data into digital databases and performing regular backups.

Updating and maintaining databases, archives, and filing systems.

Monitoring and reviewing databases and correcting errors or inconsistencies.

Generating and exporting data reports, spreadsheets, and documents as needed.

Performing clerical duties such as filing, monitoring office supplies, scanning, and printing as needed.

Requirements:

Excellent typing abilities.

Excellent time management and multitasking abilities.

Proficiency in data capturing and office management software such as MS Office and Google Suite.

The ability to manage and process high volumes of data accurately.

Good understanding of databases and digital and paper filing systems.

Knowledge of administrative and clerical operations.

A keen eye for detail and the ability to concentrate for extended periods.

Excellent verbal and written communication skills.

We've Got The Perks:

Work from Home

Paid Training

Incentives for Bilingual Spanish Speakers

Full-time and Part-time options are available

New 32-hour Full-time work week available (benefit eligible)

Full-time employees are eligible for Medical, Dental, Vision, Life Insurance, Supplemental Benefits, and 401K

Flexible scheduling

Growth opportunities

DUTIES / ACCOUNTABILITIES

Responsibilities include, but may not be restricted to:

• Analyze an organization and understand its processes and systems, to define the current state of the process (as is process map) and documenting relevant information needed to determine automation potential. The examples are as below :

• Process steps, number of applications involved, and process steps per application
• Process volumes, including any seasonal variations.
• FTE needed to execute the process
• Average handling time
• Process interdependencies
• Target SLA , Financial or regulatory points associated with the process.
• Process error rate, error volumes, and exception handling steps
• % of process steps including paper, voice, digital etc.

• Define the future state and/or business solution to automate the defined processes by designing the to-be process maps that includes some of the following information:

• Identifying & documenting clearly
  • The steps in the process suited for automation
  • The source systems, work queues, the flow of the steps, the decision points, the exception paths, and the business rules
  • Outputs and exceptional handling scenarios
  • Scenarios and test data
• Reduction in Average handling, and FTE takeout as a result of automation
• Recommendations to alter or reengineer process to improve automation potential
• Processes that are not suitable, or would not lend any return on investment

• Ensures the designs are documented within the defined project timelines, and with quality.
• Performs Quality Control via reviews of the design created by other business analysts.
• Responsible for receiving the sign-off on the design from the customer, and place the design under configuration control.
• Serves as the functional expert for the development and test teams.
• Resolve queries/issues from the development and test teams.

 KEY SKILLS

• 6 - 10 years of experience in requirements gathering, requirement management, gap analysis and SDLC.
• Working experience as a process architect/business analyst
• Experienced in writing Use Cases and High Level Functional cum Technical analysis deliverables
• Experience in working with key business representatives, data owners, end users, application designers and data architects to model current & to be processes.
• Eye for detail and good documentation skills are needed
• Fluency in English, both written and verbal essential
• Strong ability to understand the steps of a process that lend itself to automation. Knowledge of key features of the automation product is needed.
• Advanced problem solving and analytical skills. 
• Ability to multi task in a fast-paced environment.

• Driving marketing programs that are highly targeted basis content affinity of relevant segmented audience cohorts
• Building and scaling acquisition programs that target consumers as well as experience in media planning across a broad online media mix
• Managing all efforts and goals on organic and digital paid media: SEO, SEM, Display, Paid Social, Affiliate, Direct buys etc.
• Serving as the strategic lead for programmatic display, especially the Double Click suite
• Driving campaigns from planning to execution and beyond to meet key performance metrics
• Determining key metrics, constantly reducing operational costs, and measuring the success of performance strategies
• Constantly optimizing marketing activities to improve return on investment
• Allocating budgets and analyzing and recommending modifications to ad spends
• Managing ROI in line with the business/management expectations
• Driving and managing marketing budgets and campaigns for driving user growth through various Digital SME channels

What you need to have:

📌 Knowledge of development technologies including HTML, JavaScript, JQuery, AJAX, and CSS.

📌 Knowledge of  Microsoft.NET/ C#, If not Ready to learn 

📌 Comprehensive understanding of object-oriented and service-oriented application development techniques and theories.

📌 Internally motivated, able to work proficiently in a team environment.

📌 The candidate should be ready to learn multiple technologies.

• Professional cold calling to convert suspect lead to prospect quality lead.
• Schedule business development meetings with prospective clients Email company profiles to prospective clients.
• Call on leads.
• Promote company services features with precise presentation and identify client requirements in the meeting.
• Share email quotation and the rate bifurcation.
• Ensuring adherence to SGB levies and Guidelines.
• Rapport building, Convincing and negotiating, and a strong follow-up to confirm the business with the client.
• Update new client details in the system and share them with the team. 

Years of Experience Required: 5+ Years

What You’ll Do:
Intake requirements and collaborate with other designers, product managers and engineers to design, prototype, and deliver new interaction models and experiences to our customers
Develop expert-level knowledge of the industry and bring new ideas to the team
Support in user testing and research activities to uncover further customer and business needs
Ideally, candidates will have:

• Deep knowledge of design and the process, including fluency in Adobe Creative Cloud and Sketch
• Strong problem solving skills
• An understanding and ability to create 3D content and apply it to mixed realities
• A trailblazer in visual and interaction design creation
• Brilliant design portfolio to exhibit your work and design process 
• A high level of comfort building wireframes and prototypes based on functional requirements
• Ability to work with constantly changing priorities and tasks 
• Excellent verbal and written skills
• Empathy—and not just for users
• Abilities to gracefully give and receive critical design feedback

Bonus Points for: 

• Fluency in HTML, CSS, JavaScript, and Accessibility (WCAG2.0/Section 508) Guidelines
• Fluency in 3D programs such as Blender or Cinema4D
• Community involvement: workshops, articles, or similar to a Dribble account 
• Familiarization with conducting usability testing and research