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Customer Success Lead / Manager
Customer Success Lead / Manager
Abmiro's logo

Customer Success Lead / Manager

Pratik Deshpande's profile picture
Posted by Pratik Deshpande
3 - 7 yrs
₹4L - ₹10L / yr (ESOP available)
Pune
Skills
Communication Skills
Client Servicing
Team Management
Team leadership
Customer Success
Customer Relationship Management (CRM)
Product demonstration

As Customer Success Lead / Manager, you will be responsible for management of onboardings, Adoption, Support tickets, Demos, Tech issues. You will be playing crucial role to ensure client's success as well as manage team of customer success team.


You are expected to be an individual contributor as and when required.


Job Role :

  • Exceeding clients expectations
  • Deep understanding of the product
  • Keeping track of multiple activities happening within Customer Success Team
  • Documentation
  • Co-ordinating with other stake holders
  • Team management


Qualifications

  • Minimum Bachelor's degree in Engineering (IT / CS)
  • 3-7 years of experience as a lead role in an early stage SaaS start up
  • Experience in building and maintaining customer relationships
  • Excellent customer service skills
  • Ability to work collaboratively with cross-functional teams
  • Collaborative working plan and team player with ability to multitask
  • Excellent Excel Skills
  • Strong problem-solving and critical-thinking abilities
  • Strong technical background with the ability to understand and troubleshoot complex technical issues


About Company

Abmiro, a fast-growing SaaS (Rekart) company in Pune, is looking for smart and talented individuals. Rekart (https://rekart.io/) is an end-to-end SaaS platform meant for businesses with subscription offerings. The platform can automate their routine work, manage their deliveries, automate billing and accounting and deliver a delightful experience to their customer. The platform is powerful, flexible, and made to meet the needs of any enterprise.

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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About Abmiro

Founded :
2016
Type :
Product
Size :
20-100
Stage :
Profitable
About

About us:

We are a SaaS company with a primary focus on subscription e-commerce in the enterprise space. We help small & medium businesses to run and manage their subscription business. Rekart.io is a product platform with robust subscription management, ordering, payments and delivery fulfilment. 

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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
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