As Customer Success Lead / Manager, you will be responsible for management of onboardings, Adoption, Support tickets, Demos, Tech issues. You will be playing crucial role to ensure client's success as well as manage team of customer success team.
You are expected to be an individual contributor as and when required.
Job Role :
- Exceeding clients expectations
- Deep understanding of the product
- Keeping track of multiple activities happening within Customer Success Team
- Documentation
- Co-ordinating with other stake holders
- Team management
Qualifications
- Minimum Bachelor's degree in Engineering (IT / CS)
- 3-7 years of experience as a lead role in an early stage SaaS start up
- Experience in building and maintaining customer relationships
- Excellent customer service skills
- Ability to work collaboratively with cross-functional teams
- Collaborative working plan and team player with ability to multitask
- Excellent Excel Skills
- Strong problem-solving and critical-thinking abilities
- Strong technical background with the ability to understand and troubleshoot complex technical issues
About Company
Abmiro, a fast-growing SaaS (Rekart) company in Pune, is looking for smart and talented individuals. Rekart (https://rekart.io/) is an end-to-end SaaS platform meant for businesses with subscription offerings. The platform can automate their routine work, manage their deliveries, automate billing and accounting and deliver a delightful experience to their customer. The platform is powerful, flexible, and made to meet the needs of any enterprise.
Subodh Popalwar
Software Engineer, Memorres
About Abmiro
About
About us:
We are a SaaS company with a primary focus on subscription e-commerce in the enterprise space. We help small & medium businesses to run and manage their subscription business. Rekart.io is a product platform with robust subscription management, ordering, payments and delivery fulfilment.
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Follow CutshortSubodh Popalwar
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