Who We Are:
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 60,000 customers, we need people like YOU to help us grow and scale even further in the coming years.
We currently have 600+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.
Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home! At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. Want to learn more? Check out our website: www.gohighlevel.com.
Who You Are:
As an Advisor your sole responsibility is positioning yourself as the subject matter expert on software business growth through the effective use of technology. The Advisor utilizes their expertise in business process/change management and software technologies by implementing software best practices and ensuring adoption and success with HighLevel software. Including detailed onboarding playbooks and building relationships with customers, business needs, and company.
What You Will Be Doing:
- Listen and fully understand customer requirements and ‘pain points’ and translate customer requirements into implementation plans.
- Develop, coordinate, and execute implementation/upgrade/conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery.
- Design, create and manage applications, and software integration/migration deployments.
- Implementation services are delivered within scope or manage any changes in project scope, identify potential issues and collaborate with leadership when needed, to develop contingency plans.
- Working with other departments and personnel to ensure information on customer needs are communicated.
- Follow up relentlessly with lagging or non-engaging accounts to ensure they implement HighLevel successfully in their business.
- Assist in Educational webinars, workshops, and more.
- Staying up to date with product features and releases.
- Identifies opportunities to streamline procedures, enhance revenue and improve product efficiency.
- Updates customer journey playbooks.
- Demonstrate technical acumen to convert plans into workable solutions.
- Communicate a passion for customer success with a team player attitude.
- Monitor, anticipate, and exceed customer adoption and usage metrics (i.e., renewals and net promoter scores).
- Conduct analysis of approved customer content and create a transition plan or migration plan.
- Advise customers on best practices, risks, and changes that impact institutional processes and timelines.
- Responsible for driving consulting milestones and achieving the agreed-upon implementation schedule.
- Provide guidance to customers to address critical and/or outstanding issues impacting the successful Implementation.
- Actively lead the consulting engagement throughout the implementation.
- Drive collaboration between internal functional teams and customers to achieve milestones and deliverables.
- Handle basic support requests during the implementation phase.
- Develop a strong rapport with new accounts to ensure they are enthusiastic about HighLevel and set up for long-term success.
- Always looking for ways to improve our onboarding delivery.
- Maintain product knowledge and consistent education.
- Cross-training with other success functions.
- Other duties may be assigned and/or modified as business needs change
What You'll Bring:
- Associate degree or equivalent work experience and a minimum of two years of Customer success/software implementation/consulting experience or technical support.
- 2-3 years of experience using HighLevel or other similar vertical solutions.
- Strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills.
- Ability to handle multiple tasks in a fast-paced environment.
- Knowledge of internal systems preferred (HighLevel, Freshdesk, etc.).
- Strong understanding and proficiency in software solutions and professional service offerings.
- 2+ years of customer consulting work experience preferred.
- 2+ years of marketing experience is a plus!
- Strong verbal and written communication skills.
- IT technical skills and platform integrations.
- Experience in managing a diverse group and training each according to company standards.
- Great communication skills, verbal, written, and presentation capabilities with both customers and leadership.
- Self-starter, with a strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction.
- Ability to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment.
- Strong analytical and organizational skills with superior attention to detail.
- Ability to produce high-quality documents, SOP’s and customer journey Playbooks.
- Strong computer literacy, including MS Office Suite, Internet applications, and comfort and ability to advance technically.
This role is 100% remote for residents of India.
EEO Statement:
At HighLevel we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing awesome service to our clients and learning from one another along the way!
Subodh Popalwar
Software Engineer, Memorres
About HighLevel Inc.
About
The fastest growing all in one platform for SMB's and digital marketing agencies. CRM, Email, 2-way SMS, phone system, facebook, instagram, WhatsApp, Email marketing, Social media posting, Websites, Funnel Builder, Wordpress hosting & more!
We have a very strong and independent team. We value tinkerers and people with an entrepreneurial spirit. We want people to come to work and explore their curiosity every day. Our growth offers a unique opportunity for the right individual to scale and build world class products.
Some of the perks we offer
- 100 percent Remote
- Uncapped Leave Policy
- WFH Setup
- Champion Big Problems
Company video
Connect with the team
Company social profiles
Similar jobs
About Vidhai :
Vidhai Technologies has built business-process expertise, in addition to knowledge of SAP application outsourcing. At Vidhai Technologies, we have a dedicated team of SAP consultants and we provide high quality work that complies with international standards.
Responsibilities :
- Technical analysis, designing, reviews, testing an implementation of SAP ECC/EWM developments, ranging from small enhancements to large projects
- Ensure compliance to existing and development of required data and reporting standards
- Ability to write and validate the technical specification and able to create test Scripts
- Cross-functional knowledge of Finance, Sales, Marketing, Logistics and their use of data. Rich experience with SAP ABAP & SAP EWM ABAP.
- Will work closely with the Business solutions group, to complete on demand work requests, as well as being assigned for large scale SAP cross functional project Projects.
- Keep abreast of SAP releases, enhancements/new functionality and perform application research.
- The Job role involves all phases of the project - Requirement gathering, Estimation, Project Planning, Execution, Go-live and support.
- Ability to help resolve complex technical issues and independently manage critical/complex situations.
- Proven success designing and developing SAP solutions on the SAP ECC/ SAP EWM platform.
- Strong oral and written communication ability.
Required Qualifications :
- Bachelor’s Degree – Engineering or Computer Science
- 8+ years overall SAP experience with minimum 2 End to End Implementations and at least 2 Support Projects
- Should have worked on SAP EWM S/4 2021.
- Must be expert at testing and debugging procedures.
- Must be able to evaluate user requirements relative to current application functionality.
- Requires clear written and verbal communication in a technical context.
- Should have thorough knowledge on EWM PPF, EWM RF framework, ITS Mobile, CIF, Reports, Forms, OOPS ABAP, BAPI, Enhancements, BADI, ALE.
- Experience in ECC <-> EWM integration.
- Ability to develop new and enhance existing RF functions.
- Experience in Smartforms, Label Development and EWM enhancements.
- Able to work with Functional and Technical Teams
- Proven ability Delivering complex and time sensitive projects
- Experience working on a team operating under an Agile Scrum delivery methodology
- Excellent analytical skills and the ability to provide alternative solutions to technical problems
Java
JavascriptAbout HighLevel
Founded in 2018, HighLevel Inc. (www.gohighlevel.com) is a two-tier B2B SaaS Platform focussed on Marketing Agencies. We aspire to be a one-stop shop for marketing agencies. We enable agencies to serve their clients with ease using the best cutting-edge tools in the industry. Our clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center / Sales agencies and freelancers. We operate across niches like real estate, dental & medical, local businesses, e-commerce, professional services and field services.
Our platform comprises various product areas including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments to name a few. We currently service over 15,000 agencies and 120,000 small & medium businesses with a 600+ strong team that works entirely remote across 15 nations.
We encourage you to check out our YouTube channel to learn more about out platform
https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g ;
Why should you join HighLevel?
HighLevel is an exciting place to work because of the passionate, driven team that we have. At HighLevel
- It’s never somebody else’s job
- We are passionately focused on adding value for our users
- We deliver fast using lean principles. We go to market in weeks instead of quarters
- A good idea always gets tested
- We take care of our team so our team can take care of our users
- We embrace that improvement is constant and iterative
- You will learn how to scale B2B SaaS Startup and build relevant, impactful products for customers.
About the role
HighLevel Inc i looking for multiple QA Engineers / Testers to join its full time remote workforce in India. You will be responsible for ensuring that the new releases we make for features, enhancements or new products meet the strict standards of quality & consistency. The buck stops at you and you will have the final say on the correctness, reliability & consistency of our builds. You will prepare detailed test cases that ensure coverage in our complex platform and you will help developers identity & replicate any inconsistencies. You will also work closely with support teams to reproduce reported bugs and communicate them to developers and product teams.
Type - Full Time (Remote in India)
Your Responsibilities
- Owning the quality of any deliverables including new features and enhancements.
- Working closely with the product/engineering team in understanding the requirements and user
- workflow.
- Identify quality assurance process bottlenecks and suggest actions for improvements.
- Writing highly efficient manual test cases and performing functional, ad hoc and regression
- testing.
- Strong organizational and problem-solving skills with great attention to detail, including the
- ability to track multiple test executions simultaneously and synthesize the results.
Your Core Skills
- You place quality over any other virtue.
- 3+ years’ experience in testing web applications
- Experience in using defect tracking systems to report, track and resolve defects.
- Experience with API testing and performance testing with tools such as JMeter, and Postman.
- Understanding of HTML, CSS,JS and browser debugging/console tools
- Test automation experiences such as Selenium, Cypress or any other framework.
- Hands-on experience with both white box and black box testing.
- Good knowledge of working with at least one Source control system - Git, SVN etc.
- Good understanding of the Agile software development methodology (Kanban or Scrum) and QA's role in it
Additional Skills
- Prior experience in B2B SaaS or a CRM product or in a complex web-based software product with multiple product areas utilizing multiple services and technologies
- Experience working in cross-functional teams
Amazon Web Services (AWS)Job DescriptionPosition: Sr Data Engineer – Databricks & AWS
Experience: 4 - 5 Years
Company Profile:
Exponentia.ai is an AI tech organization with a presence across India, Singapore, the Middle East, and the UK. We are an innovative and disruptive organization, working on cutting-edge technology to help our clients transform into the enterprises of the future. We provide artificial intelligence-based products/platforms capable of automated cognitive decision-making to improve productivity, quality, and economics of the underlying business processes. Currently, we are transforming ourselves and rapidly expanding our business.
Exponentia.ai has developed long-term relationships with world-class clients such as PayPal, PayU, SBI Group, HDFC Life, Kotak Securities, Wockhardt and Adani Group amongst others.
One of the top partners of Cloudera (leading analytics player) and Qlik (leader in BI technologies), Exponentia.ai has recently been awarded the ‘Innovation Partner Award’ by Qlik in 2017.
Get to know more about us on our website: http://www.exponentia.ai/ and Life @Exponentia.
Role Overview:
· A Data Engineer understands the client requirements and develops and delivers the data engineering solutions as per the scope.
· The role requires good skills in the development of solutions using various services required for data architecture on Databricks Delta Lake, streaming, AWS, ETL Development, and data modeling.
Job Responsibilities
• Design of data solutions on Databricks including delta lake, data warehouse, data marts and other data solutions to support the analytics needs of the organization.
• Apply best practices during design in data modeling (logical, physical) and ETL pipelines (streaming and batch) using cloud-based services.
• Design, develop and manage the pipelining (collection, storage, access), data engineering (data quality, ETL, Data Modelling) and understanding (documentation, exploration) of the data.
• Interact with stakeholders regarding data landscape understanding, conducting discovery exercises, developing proof of concepts and demonstrating it to stakeholders.
Technical Skills
• Has more than 2 Years of experience in developing data lakes, and datamarts on the Databricks platform.
• Proven skill sets in AWS Data Lake services such as - AWS Glue, S3, Lambda, SNS, IAM, and skills in Spark, Python, and SQL.
• Experience in Pentaho
• Good understanding of developing a data warehouse, data marts etc.
• Has a good understanding of system architectures, and design patterns and should be able to design and develop applications using these principles.
Personality Traits
• Good collaboration and communication skills
• Excellent problem-solving skills to be able to structure the right analytical solutions.
• Strong sense of teamwork, ownership, and accountability
• Analytical and conceptual thinking
• Ability to work in a fast-paced environment with tight schedules.
• Good presentation skills with the ability to convey complex ideas to peers and management.
Education:
BE / ME / MS/MCA.
JD OF WEB METHOD DEVELOPER
Experience as a Web Methods Developer with both MFT and JDBC adapter
experience
- Experience in Web Methods Integration 9.x, 10.x/above.
- AS2 transmission with partners.
- Working experience in webMethods designer, Integration Server, Web Services
(REST, SOAP), pub-sub model, JMS, SAP adapter, SFDC adapter, AS400 adapter,
Web Methods Test Suit and MQ Adapters.
- Hands-on building BPM and TN integrations. Must have built process models in
deployed them till production.
- Hands-on CAF. Must have built custom pages on CAF and deployed then till
production.
- Knowledge of Scrum methodology.
- Basic Fundamental understanding, logical reasoning, problem-solving approach.
- Excellent communication.
- Good Problem Solving approach
Primary Skills :
- Experience as a Web methods Developer with both MFT and JDBC adapter
experience
- RESTful service development
- In-depth ESB knowledge
- Experience in SAP adapters
HTML/CSS• Initiate/ participate in user research initiatives and insights to drive design decisions
• Translate user needs and business goals into innovative products that provide an engaging
user experience.
• Collaborate effectively with cross functional teams right from Design, Product Management,
Engineering, Operations to Marketing
• Practice design thinking, understand ‘jobs to be done’ framework, agile and lean UX
methodologies
• Help define the UX Strategy
• Create design deliverables like customer journey maps, user flows, information architecture,
wireframes, detailed designs with little direction
• Rapidly prototype new products to flesh out the ideas and get feedback from clients before
committing to development work
• Manage shifting priorities, deliver pixel perfect products, and consistently meet project
deadlines.
• Ensure the quality of the design throughout the development cycle.
Job Requirements:
Ideally a person should have had the below experiences / possess the below abilities to succeed
in this role:
• Proven problem solving skills with the ability to understand complex ideas
• A portfolio that demonstrates a user centred design process, interaction and visual design skills
with experience designing web apps/ cross platform products in the consumer as well as
enterprise space.
• Should be self-driven and proactively look at improving user workflows of existing products.
• Should have the ability to thrive in ambiguity.
• Have demonstrated ability to conduct user research, usability testing to uncover unarticulated
user needs, usability issues etc
across the technology platform(s)
• Should be a team player and be comfortable collaborating across teams.
• Should possess good communication skills to articulate the design process and design
decisions to stakeholders.
• Should be proficient in developing and documenting detailed user experience specifications.
• Knowledge of design tools like Figma, Adobe XD etc (Experience working with HTML/CSS is
a bonus)
Preferred Work Experience: 4-10 years , preferably with a combination of work experience in start-up
environments as well as large corporates
Education/Qualifications: B-Des /M-Des from institutes like NID, Srishti or IDC (IIT) preferred.
Nevertheless, your portfolio and thought process will play a more important role than formal design
education.
Vue.js
AngularJS (1.x)
Angular (2+)
React.jsJavascriptGood Communication Skills
Good in Restful webservices, Spring, Hibernate etc
Vue.jsAngularJS (1.x)Angular (2+)React.jsJavascriptAs a Senior Software Engineer your job is to write quality code, act with strong ownership, execute on and add to the vision of the engineering team, working with product and wider stakeholders. You will be working on developing Process Builder — our proprietary platform that orchestrates work across an automation engine and a labor marketplace.
Culture
Every engineer should be constantly learning and growing. As an experienced engineer, you should be eager to learn and grow every day. We expect you to raise the bar for performance on the engineering team.
Our team currently consists of 7 partner engineers and a dozen more agents and interns. The team will double in the coming year — you have an opportunity to mentor and lead.
Execution
The first principle of execution is reliable delivery — you honor your commitments. You should set clear expectations for your deliverables and drive through to success. The formula for success? Say what you’re going to do, do it, and then let everyone know that it’s done.
The second principle of execution is intelligent prioritization. Your job is to put the puzzle pieces together in a sensible, expedient way. We’re not just building a product or a platform. We’re building a company.
Architecture
We are always striving to build the right thing. You are a key partner for Product, and you’re a critical stakeholder because you know what can be built and what will work. You will focus your energy on one of our core products and act as an owner.
The ideal candidate has learned from experience that technical decisions have far-reaching consequences. As an experienced professional engineer, you are always mindful to avoid technical debt and waste.
The Technology
Our platform is TypeScript from top to bottom.
We’re opinionated about modern JavaScript and about the best way to use it. Our stack trends towards the latest and greatest:
We believe that a monorepo with micro frontends is the best approach for us. We’re avid users of NextJS, React, Prisma, Postgres, NX Workspaces and tRPC.
We’re always eager to learn and grow and try new technologies.
Working Schedule
The candidate should be available between 10am to 3pm EDT from Monday to Friday.
Java
Spring Boot Work on the development backend systems for our first product
Build reliable, secure and performant backend systems
Drive test coverage and continuous delivery automation within the team
Requirements
3-5 years of software development experience
Strong computer science fundamentals
Good knowledge of Java ecosystem
Can write code that is readable, maintainable and performant
Good understanding of relational databases, transactions, entity-relationship modeling
Comfortable writing multi-threaded programs
Desired Skills and Experience
Java,J2EE,Spring,Struts
C#Familiarity with level design and planning
Experience with game physics and particle systems
Experience with mobile and console game development
Experience optimizing memory and space usage for support of older hardware
Experience with 3D is a plus
Prior experience with a well-known mobile title or AAA titles are a significant asset
Ability to constantly learn and stay in touch with evolving game standards and development technologies
Strong understanding of object-oriented programming
Familiarity with current design and architectural patterns
Knack for writing clean, readable, and easily maintainable code
Experience implementing automated testing platforms and unit tests
Proficient knowledge of code versioning tools (such as Git, SVN, and Mercurial)
Follow CutshortSubodh Popalwar
Software Engineer, Memorres