Cutshort logo
Sulekha.com logo
Customer Success Executive
Customer Success Executive
Sulekha.com's logo

Customer Success Executive

Sreeja Menon's profile picture
Posted by Sreeja Menon
1 - 4 yrs
₹4L - ₹6L / yr
Chennai
Skills
Customer Success
upsell
crossselling

Executive – Customer Success (for a leading SaaS Product)

About Sulekha.com

Sulekha is one of India’s largest digital business and consumer brands that has transformed local services ecosystem through a powerful need fulfillment and monetization platform that generates qualified, parameterized leads to local service SMBs every day in 40 cities. Sulekha’s unique, scalable digital platform, stapled to an expanding digital-mobile-local opportunity, has positioned it to serve in 24,000+ location-categories for purchase-oriented users (24+ M user needs p.a.) and growth-oriented businesses (2+ M active local businesses).

About Pro-Manage

Pro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft Bing, Meta WhatsApp/Instagram, Knowlarity Cloud telephony and others. Pro-Manage is a Sulekha brand initiative.

Pro-Manage is a powerful and sophisticated marketing SaaS platform that has attracted highly regarded brands as its clients: Indian Oil, Shriram Finance, Apollo Pharmacy, Naturals, Sterling Resorts, Muthoot Finance, Aadhaar Housing Finance, Shriram Transport Finance, City Union Bank, O2 Spa, Page 3 Salons, Urban Nomads, CADD Centre and more.

Pro-Manage is developed using advanced technologies, design thinking, continuous discovery, agile development and product management methodologies. The cross-functional Pro-Manage team uses integrated customer-centric product-led marketing and growth paradigms designed to attract and retain targeted customers, maximizing life-time value and minimizing customer acquisition efforts and costs.

Pro-Manage is developed and offered by Sulekha, one of India’s largest digital business and consumer brands that has transformed local services ecosystem through a AI-based need fulfillment and monetization platform that generates millions of qualified, parameterized service requests to local service SMBs every day in 40 cities.

Pro-Manage aspires to be the dominant, industry-leading and technologically the most sophisticated marketing SaaS platform in India with 500+ enterprise customers in the next two years.

Pro-Manage and Sulekha have three of the most well-regarded firms as its investors: Norwest Venture Partners (Palo Alto, US), Mitsui (Tokyo), and GIC (sovereign wealth fund of Singapore).

Job Description & Expectations

We are looking for an executive to help a portion of the 65,000+ customers of Sulekha achieve tangible business outcomes. He/she will closely work with paid customers of Sulekha to achieve the desired goals of Sulekha. This portfolio will be managed by the Pro-Manage SME product of Sulekha.

 

 

Pro-Manage Boost operations

a. Profile Enrichment of existing and new customers of Sulekha who want to enhance their presence in Google, Bing, Facebook and others as we add on, by working on their profile content.

b. Deliver on KYC and 8 vectors of digital presence that include posts, photos, videos directions, keywords to enhance the value of customers trying the Sulekha Pro-Manage Boost product

c. Email, Phone call and WhatsApp engagement with customers to obtain content and optimize the Google listings & on other platforms.

d. Closely work with cross functional teams including central design team, central keyword research team and marketing teams to deliver value.

e. Pro-mange Dashboard Training supporting the customer to understand the dashboard.

f. Performance Management for the customers, analyzing the profile performance sharing the reports and insights with the customers and recommend changes to enhance the profile.

Education, Professional and Personal Attributes

· B.Tech/BE/B.Sc. graduation is preferred

· Excellent communication skills, with good knowledge in Hindi and 1 regional language. This is mandatory to help with category expertise

· Good analytical knowledge including working knowledge of all Microsoft tools and awareness of digital advertising tools like Google, Facebook is preferred

· Min. 1 year of experience in digital marketing including interacting with customers will be preferred

· Should possess an innate love of data and ability to see new patterns that impact business

· Positive, initiative driven and passionate about digital marketing

· Result oriented, entrepreneurial, and self-motivated

· Ambitious and flexible

Other aspects

· Reporting to Pro-Manage SME vertical lead

· Must be based out of Chennai with no travel involved

· All days are working from office – no WFH envisaged as of now

What Pro-Manager Offers You

· Opportunity to develop cutting-edge digital SaaS business development expertise

· Develop competence in marketing, product development, customer success and technology

· Highly entrepreneurial and aspirational work environment that inspires and challenges

· Collaborative and fun work environment

· Learning and development program to help you develop skills

· Well-define career path and progression tracking

· Progressive, nurturing and respectful work culture

· Attractive compensation plus incentives

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos

About Sulekha.com

Founded :
2000
Type :
Product
Size :
100-500
Stage :
Raised funding

About

Get your job done on Sulekha. Book a pest control service, hire a driver, find suitable packers and movers, sign up a corporate event organizer, compare and hire a wedding caterer or buy a home. Do this and much more with Sulekha. Tell us and relax!
Read more

Connect with the team

Profile picture
Honey Dev
Profile picture
Deepak Mahendran

Company social profiles

bloginstagrampinterestlinkedintwitterfacebook

Similar jobs

Proounce solutions
Shivang Mathur
Posted by Shivang Mathur
Hyderabad, Bengaluru (Bangalore), Lucknow, Noida, Delhi, Gurugram, Ghaziabad, Faridabad, Chennai, Mumbai, Pune
1 - 4 yrs
₹4L - ₹10L / yr
PL/SQL
Oracle SQL Developer
Oracle DBA

·      Problem-Solving Skills, should be able to convert Idea on Paper to Code

·      Bachelor’s degree in computer science or related field, or equivalent professional experience.

·      0 - 4 years of database experience (Oracle SQL, PL/SQL)

·      Proficiency in Oracle, with Hands-on experience in database design

·      Creation & implementation of data models.

·      Strong experience with Oracle functions, procedures, triggers, packages.

·      Willing to learn, grasp & quickly adapt needed cutting-edge tools & technologies in shorter timeframe.

·      Should be able to write basic Procedures & Functions.

Read more
client of Merito
client of Merito
Agency job
via Merito by Merito Talent
Mumbai
3 - 8 yrs
Best in industry
skill iconPython
SQL
Tableau
PowerBI
skill iconPHP
+2 more

Our client is the world’s largest media investment company and are a part of WPP. In fact, they are responsible for one in every three ads you see globally. We are currently looking for a Senior Software Engineer to join us. In this role, you will be responsible for coding/implementing of custom marketing applications that Tech COE builds for its customer and managing a small team of developers.

 

What your day job looks like:

  • Serve as a Subject Matter Expert on data usage – extraction, manipulation, and inputs for analytics
  • Develop data extraction and manipulation code based on business rules
  • Develop automated and manual test cases for the code written
  • Design and construct data store and procedures for their maintenance
  • Perform data extract, transform, and load activities from several data sources.
  • Develop and maintain strong relationships with stakeholders
  • Write high quality code as per prescribed standards.
  • Participate in internal projects as required

 
Minimum qualifications:

  • B. Tech./MCA or equivalent preferred
  • Excellent 3 years Hand on experience on Big data, ETL Development, Data Processing.


    What you’ll bring:

  • Strong experience in working with Snowflake, SQL, PHP/Python.
  • Strong Experience in writing complex SQLs
  • Good Communication skills
  • Good experience of working with any BI tool like Tableau, Power BI.
  • Sqoop, Spark, EMR, Hadoop/Hive are good to have.

 

 

Read more
Expand My Business
Mumbai
6 - 11 yrs
₹30L - ₹45L / yr
Product Management
Financial services

Company Cashflo

Salary: Upto 60LPA

ESOPs

Exp: 5-8Y

We are looking for someone who loves a challenge, is ambitious, super tenacious, and

persistent. S/he is a self-starter, thrives in a dynamic, small start-up environment, has a knack for

understanding customer needs, and loves to get sh*t done! If you check these boxes - we want

to talk to you!

Responsibilities:

Work closely with the Founder/CEO and to define and build the CashFlo platform

Identify customer problems, and latent needs & devise a product roadmap

Communicate and evangelize product output through low-fidelity designs

Collaborate with Sales and Customer Success to understand and eliminate obstacles to

adoption and usage

Work with Marketing to bring new features to life on various communication touchpoints

Collaborate with engineers and designers to arrive at detailed solutions to problems

Execute

Own the roadmap for one or more parts of the product

Work with engineering and design to plan launch scope

Together with engineering and design, break-down scope into launch iterations

Deliver product features as per timelines

Requirements:

Strong communication (written & verbal) and interpersonal skills

You should have worked at a startup or started your own company that shipped a product

An engineering / technical background that will allow you to reason about product

trade-offs and make good choices without significant input from engineers

At least 5 years of experience in a Product Management role

Attention to detail - great products are all about the details

Passion for getting the job done - A combination of grit, hustle and problem-solving skills

to deliver results on time

Prior exposure to the Fintech landscape and understanding of trends in financial services

Read more
Nagarro Software
at Nagarro Software
1 video
12 recruiters
Prabhu Singh
Posted by Prabhu Singh
Remote, Gurugram, Delhi, Noida, Mumbai, Chennai, Kolkata, Hyderabad, Bengaluru (Bangalore), Pune
16 - 22 yrs
Best in industry
skill iconJava
dotnet
Windows Azure
Mobile applications
Web
+4 more

👋🏼We're Nagarro.

 

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

REQUIREMENTS:

  • 16+ years of experience in designing and developing technology solutions using a variety of platforms, languages, and tools, with at least 5+ years of software architecture experience
  • Strong background into Devops, Azure, Java, .NET, all mobile, web and backend solutions
  • Ability to think breakthroughs by leveraging new age technologies and a deep understanding of the client’s business and the industry they operate in 
  • Ability to lead by example by picking up coding of complex functionalities when required
  • Strong understanding of technology and the ability to deep dive into a technology problem
  • Ability to influence key client stakeholders on their technology and operations strategy
  • Vast experience in owning delivery of complex technology solutions for global clients
  • Ability to multitask and own multiple technology tracks simultaneously in a globally distributed delivery setup
  • Experience in creating cutting edge technology solution by collaborating with other world class technologists 
  • Balanced approach that aligns technology-based solutions with customer needs
  • Visible thought leadership through technology blogs, whitepapers, presentations etc. 
  • Fluent verbal and written language skills and ability to convey a message in a simple and structured manner, customized to the audience and to the mode of communication

 

RESPONSIBILITIES:

  • Owning the technology health of the project / account on all key metrics 
  • Ensuring projects / accounts meet technical standards of governance, technology standards and best practices
  • Owning the long term as well as the short-term technology strategy of your project / account
  • Identifying opportunities in the current engagement to cross sell or up sell Nagarro’s offerings  
  • Conceptualizing and owning the technical architecture and design of the projects you are influencing
  • Harnessing your consulting skills in a culture that promotes opportunities to provide thought leadership and breakthrough solutions for our clients.
  • Running workshops internally and with customers on technology and business topics to create new solution areas and use cases
  • Communicating and driving adoption of organizational technology initiatives in your account
  • Mentoring and managing team members, by giving constant on-the-job feedback, and by providing guidance
  • If you are aligned with a Center of Excellence (CoE) or practice –
  • Defining the vision for the practice/CoE, creating plan/budget for the practice

 

Read more
ArmorCode
at ArmorCode
1 recruiter
Khyati Mistry
Posted by Khyati Mistry
Remote only
3 - 5 yrs
₹15L - ₹30L / yr
skill iconSpring Boot
skill iconAmazon Web Services (AWS)
skill iconJava
J2EE
Hibernate (Java)
+1 more
● Engineering degree B.E/B.Tech/MCA/M.Tech/M.Sc or any Equivalent Degree.
● Proven work experience as a Back-end developer.
● In-depth understanding of the entire web development process (design, development and deployment).
● Proficient in Java, with a good knowledge of its ecosystems
● Basic understanding of JVM, its limitations, weaknesses, and workarounds
● Ability to decide when to use relational vs NoSQL databases and must be experienced with at least one of
the relational databases (MySQL) as well as experience with ElasticSearch will be good to have
● Familiarity with concepts of MVC, JDBC, and RESTful
● Experience with Spring, Spring Boot, Spring MVC
● Experience in CI/CD and Cloud technologies
● Expertise in developing enterprise-level web applications and RESTful APIs using MicroServices, with
demonstrable production-scale experience
● Familiarity with front-end languages (e.g. HTML, JavaScript and CSS) - Not mandatory
● Participation in coding competitions such as hackathon, hackerrank will be added advantage.
Read more
Criteo
at Criteo
5 recruiters
Gurdeep Rana
Posted by Gurdeep Rana
Remote only
2 - 8 yrs
₹10L - ₹25L / yr
Mobile App Development
skill iconJavascript
Solution architecture
Troubleshooting
skill iconAndroid Development
+4 more

Who we are

 

At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team of 2,700 Criteos collaborates to develop an open and inclusive environment. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We work together to achieve our goals, push boundaries, and share successes. All of this supports us in our mission to power the world’s marketers with trusted and impactful advertising.

 

 

About the role

 

(This is a full remote work opportunity.)

We are seeking a highly motivated Technical Solutions Specialist to grow our South APAC team, with solid experience or deep interest in the Ad Tech industry and a real passion for helping clients achieve their marketing goals.

The ideal candidate has extensive experience in mobile app development,usage or customization. The person must thrive in a start-up environment, eager to deliver consistently in an evolving product landscape.

This is an amazing opportunity to join the world’s leading performance display advertising company.

 

What You'll Do

  • Understanding of Criteo products’ integration flows from a technical and sales perspective 

  • Work with the internal stakeholders in Criteo to understand client business objectives 

  • Providing feedback to our internal and/or client’s engineering team

  • Be responsible and have ownership for the designed end to end solution’s projects

  • Work in a fast-paced innovative environment and be cool under pressure 

  • Thrive when confronted with complex problems that require innovative solutions

  • Act as a Subject matter expert on App related queries

  • Leverages technical knowledge of products to meet customer needs

  • Participate with the wider global team to improve and develop new tools and processes. 

  • Play a leading role in the testing and deployment phases of new products and customized Solutions for our app business.

  • Proactive development of tools and solutions that will have an impact on our campaign performance or set up to support the growth of our South APAC team

  • Provide guidance to other team members on areas of expertise 

  • Identify bugs, report them and work close to our internal teams for resolution

 

Who You Are

  • Engineering background with a computer science related degree 

  • Fluent in spoken & written English

  • Experience with ad technology is a strong advantage, though not mandatory

  • Experience in developing or reviewing/debugging code for mobile apps, ideally on both iOS and Android

  • Experience with development and/or debugging MMP partner SDK's like AppsFlyer, Branch etc. will be a big plus

  • Other web programming languages is a plus (JavaScript, HTML, …)

  • Strong interpersonal and communication skills across all levels of interlocutors 

  • Ability to work on multiple projects at once, prioritize and execute a large number of tasks, and resolve issues quickly 

  • Proactivity associated to a “can do” way of working 

  • Problem solving and a positive attitude in a fast-paced environment 

  • Autonomous personality and interested in taking initiatives and lead on projects 

  • Team spirit oriented, sharing best practices and open to train other team members 

  • Attention to detail to act as a consultant and be reactive in front of any potential situations 

  • Passion for new media, internet trends and continual learning 

 

 

At Criteo, we believe the future is wide open when it includes everyone. We are committed to creating an environment where all Criteos feel a sense of belonging. We nourish our diversity by listening to all cultures within Criteo - and there are many. We are proud to be a global team and conscious that it takes people with different perspectives, thoughts and cultures to succeed. We want you to come as you are so we can succeed together.

Read more
Oren
at Oren
1 recruiter
Veeramuthu Maduraimani
Posted by Veeramuthu Maduraimani
Remote only
2 - 10 yrs
₹7L - ₹14L / yr
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconReact.js
skill iconNodeJS (Node.js)
skill iconMongoDB
+1 more

OREN is a rapidly growing technology business in Sustainability Analytics and Reporting space. Our ambition is to help companies include sustainability into their core business strategies and culture.

We are looking for Fullstack Engineers (MERN) to help us in the next stage of our journey with experience in developing real-time server applications based on Node.js, Express.js, MongoDB databases. As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks, and third-party libraries. You are expected to work with the best selection of tools, libraries, and cloud platforms to deliver a high-performance, scalable, flexible, reliable, and seamlessly integrated back-end solution to be used with a variety of mobile and web-browser-based clients.

Responsibilities :

-- Design and write lots of bug-free, efficient, scalable, and reusable code

-- Design & develop full-stack modules and components and promote coding best practices

-- Develop APIs and scripts using backend programming languages like Node.js

-- Design and implementation of low-latency, high-availability, and performant applications

-- Ability to work independently with minimum supervision

-- You will have ownership of developing and maintaining various backend services that support features in our application and website

-- Integrating solutions to enterprise software and legacy software

-- Manage project priorities, deadlines, and deliverables

-- Develop and manage well-functioning databases and applications

-- Ensuring responsiveness of applications

Requirements:

- 4+ years professional software engineering experience

- Bachelor's degree in Computer Science or a related field (or foreign equivalent)

- Proven experience in high-level programming languages like Node.js and Express.js with state management tools like Redux

- Good understanding of React, Next.JS, Bootstrap, and Material UI

- Thorough understanding of modeling and scaling databases like Firestore, and SQL

- Expertise in developing micro-services based REST APIs and exposure to API Gateway (GraphQL a plus)

- Should be well-versed with collaboration tools like Git and Swagger

- Significant experience in developing high performance, distributed, and scalable applications with container deployment (Docker and Kubernetes)

- Comfortable working within GCP, AWS, Azure, or equivalent ecosystem

-Bonus point: Experience working with ML and recommendation systems

- Knowledge on open-source technologies such as NoSQL, MongoDB, Data Formats (XML / JSON), JavaScript Frameworks ReactJS, JS, JQuery, CSS, HTML5, in memory databases, Build tools like webpack.

- Preference will be given to the Immediate joiner

- Should be a team player, have a positive outlook towards challenges, and contribute to the growth of the team and company

Interview process:
1st Round - Techincal Assessment: a) Online Quiz b) Take Home Assignment
2nd Round - Joint video call discussion with Co-Founder and CTO

Oren is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Read more
Tosall
sanjeev kumar
Posted by sanjeev kumar
Bengaluru (Bangalore)
0 - 2 yrs
₹3L - ₹6L / yr
Recruitment/Talent Acquisition
  • Recruiting and interviewing skills
  • Phone, MS Teams, and online meeting platform skills
  • Familiarity with relevant HR Terms
  • Good Communication and interpersonal skills
  •  IT Recruitment experience.
Read more
Swiggy
at Swiggy
1 video
13 recruiters
Agency job
via CareerNet by Flinton Mathias
Bengaluru (Bangalore)
7 - 10 yrs
₹5L - ₹15L / yr
skill iconSwift
skill iconiOS App Development
skill iconObjective C
Xcode
Data Structures
+1 more

Job Profile: Software Development Engineer IV - iOS - StoreFront team

Location: Bangalore | Karnataka


ABOUT THE TEAM & ROLE:

Swiggy's StoreFront Engineering team helps customers enjoy personalized discovery and purchase experience across multiple product lines (Stores, Food, Genie and Instamart). The team is enabling this by developing thoughtfully crafted applications, smart cataloging, relevance-based search & intent-driven merchandising, checkout management solutions, and payment systems.

 

We are looking for engineers who have hands-on experience in building highly reliable distributed systems and have deep expertise in database design & performance tuning. Knowledge of Machine Learning and other Predictive Modeling techniques will be added strength. Few interesting problems we are solving include:

1. Client-facing Applications

2. Smart Catalog & Category Intelligence

3. Personalized Search & Merchandising experience

4. Payments

5. Pricing

6. Order Management System

 

At Swiggy, SDE IV(s) play an integral role in owning end-to-end Design/Architecture of complex systems. They co-own the technology vision of the respective team and significantly contribute to the overall success of the team. They partner with the product/business teams to understand the product features and specifications, translate them into high level and low-level design thereby facilitating the team in design and development of mission critical applications.

 

What qualities are we looking for?

  • Hands on experience in mobile application development for at least
  • Hands on working experience in Swift
  • Experience in multithreaded programming and memory optimization
  • Ability to learn and grow in a fast paced setup
  • Working knowledge of iOS Architectural Components and Design Patterns
  • Very good debugging skills
  • Good knowledge in implementing Pixel Perfect designs
  • Good in Data Structures and Algorithm

 

What will you get to do here?

  • Coming up with best practices to help the team achieve their technical tasks and continually thrive in improving the technology of the product/team
  • Driving the adoption of best practices & regular Participation in code reviews, design reviews, architecture discussions
  • Experiment with new & relevant technologies and tools, and drive adoption while measuring yourself on the impact you can create
  • Implementation of long term technology vision for your team
  • Responsible for complete architecture of your product
  • Creating architectures & designs for new solutions around existing/new areas
  • Decide technology & tool choices for your team & be responsible for them
Read more
5C Network
at 5C Network
1 video
4 recruiters
Kalyan Siva
Posted by Kalyan Siva
Bengaluru (Bangalore)
2 - 5 yrs
₹4L - ₹5L / yr
Business Development
Field Sales
Telesales
5C is a Technology Telehealth platform focusing on solving the problem of a lack of access to radiologists. This job will involve meeting and building relationships with hospitals and Diagnostic Centres, bringing them onto our platform and getting them to use our services more and more.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos