Executive – Customer Success (for a leading SaaS Product)
About Sulekha.com
Sulekha is one of India’s largest digital business and consumer brands that has transformed local services ecosystem through a powerful need fulfillment and monetization platform that generates qualified, parameterized leads to local service SMBs every day in 40 cities. Sulekha’s unique, scalable digital platform, stapled to an expanding digital-mobile-local opportunity, has positioned it to serve in 24,000+ location-categories for purchase-oriented users (24+ M user needs p.a.) and growth-oriented businesses (2+ M active local businesses).
About Pro-Manage
Pro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft Bing, Meta WhatsApp/Instagram, Knowlarity Cloud telephony and others. Pro-Manage is a Sulekha brand initiative.
Pro-Manage is a powerful and sophisticated marketing SaaS platform that has attracted highly regarded brands as its clients: Indian Oil, Shriram Finance, Apollo Pharmacy, Naturals, Sterling Resorts, Muthoot Finance, Aadhaar Housing Finance, Shriram Transport Finance, City Union Bank, O2 Spa, Page 3 Salons, Urban Nomads, CADD Centre and more.
Pro-Manage is developed using advanced technologies, design thinking, continuous discovery, agile development and product management methodologies. The cross-functional Pro-Manage team uses integrated customer-centric product-led marketing and growth paradigms designed to attract and retain targeted customers, maximizing life-time value and minimizing customer acquisition efforts and costs.
Pro-Manage is developed and offered by Sulekha, one of India’s largest digital business and consumer brands that has transformed local services ecosystem through a AI-based need fulfillment and monetization platform that generates millions of qualified, parameterized service requests to local service SMBs every day in 40 cities.
Pro-Manage aspires to be the dominant, industry-leading and technologically the most sophisticated marketing SaaS platform in India with 500+ enterprise customers in the next two years.
Pro-Manage and Sulekha have three of the most well-regarded firms as its investors: Norwest Venture Partners (Palo Alto, US), Mitsui (Tokyo), and GIC (sovereign wealth fund of Singapore).
Job Description & Expectations
We are looking for an executive to help a portion of the 65,000+ customers of Sulekha achieve tangible business outcomes. He/she will closely work with paid customers of Sulekha to achieve the desired goals of Sulekha. This portfolio will be managed by the Pro-Manage SME product of Sulekha.
Pro-Manage Boost operations
a. Profile Enrichment of existing and new customers of Sulekha who want to enhance their presence in Google, Bing, Facebook and others as we add on, by working on their profile content.
b. Deliver on KYC and 8 vectors of digital presence that include posts, photos, videos directions, keywords to enhance the value of customers trying the Sulekha Pro-Manage Boost product
c. Email, Phone call and WhatsApp engagement with customers to obtain content and optimize the Google listings & on other platforms.
d. Closely work with cross functional teams including central design team, central keyword research team and marketing teams to deliver value.
e. Pro-mange Dashboard Training supporting the customer to understand the dashboard.
f. Performance Management for the customers, analyzing the profile performance sharing the reports and insights with the customers and recommend changes to enhance the profile.
Education, Professional and Personal Attributes
· B.Tech/BE/B.Sc. graduation is preferred
· Excellent communication skills, with good knowledge in Hindi and 1 regional language. This is mandatory to help with category expertise
· Good analytical knowledge including working knowledge of all Microsoft tools and awareness of digital advertising tools like Google, Facebook is preferred
· Min. 1 year of experience in digital marketing including interacting with customers will be preferred
· Should possess an innate love of data and ability to see new patterns that impact business
· Positive, initiative driven and passionate about digital marketing
· Result oriented, entrepreneurial, and self-motivated
· Ambitious and flexible
Other aspects
· Reporting to Pro-Manage SME vertical lead
· Must be based out of Chennai with no travel involved
· All days are working from office – no WFH envisaged as of now
What Pro-Manager Offers You
· Opportunity to develop cutting-edge digital SaaS business development expertise
· Develop competence in marketing, product development, customer success and technology
· Highly entrepreneurial and aspirational work environment that inspires and challenges
· Collaborative and fun work environment
· Learning and development program to help you develop skills
· Well-define career path and progression tracking
· Progressive, nurturing and respectful work culture
· Attractive compensation plus incentives
About Sulekha.com
About
Connect with the team
Similar jobs
Job description
2 to 3 years Experienced software Manual Tester.
Knowledge of Software Testing Life Cycle (STLC).
ISTQB Certified
Creating and Supporting Test Documentation
Understanding of Agile Scrum process
taking ownership of testing projects / application modules
work with development team to deliver software testing tasks on time
document test cases, execution reports, bug reports and status reports
participate in test plan meetings to understand requirements and get/give status update
Ensure product quality and reliability
Specify and execute test cases (including automation scripts if applicable) based on analyzed requirements and overall test strategy
Should know the fundamentals of software testing. For ex: Should have practical knowledge on Functionality testing (Smoke testing, Sanity Testing, Regression testing, End-to-End testing, UAT testing)
Perks and benefits
Role: Manual Test Engineer
Department: Engineering - Software & QA
Employment Type: Full Time
Role Category: Quality Assurance and Testing
Education:
UG: BCA in Computers, B.Tech/B.E. in Electronics/Telecommunication, Computers, Electrical, B.Sc in Computers, Electronics
PG: M.Tech in Electronics/Telecommunication,Computers,Electrical,MCA in Computers, MS/M.Sc(Science) in Computers, Electrical Engineering, Electronics
Key Skills:
Knowledge of Web application testing, API testing,
Good to have database knowledge
Knowledge of Devops Azure
Automation testing knowledge
Excellent verbal and written Skills.
- Drive and own sales and revenue targets from ecommerce operations for the brand marketing campaign on marketplaces and offer management
- Monitor, measure and maintain reports on performance to drive attainment of defined objectives by optimisation
- Plan and execute promotional schemes and campaigns to maximise growth
- Providing insights into latest consumer and shopping trends to identify assortment gaps & selection and plan effective branding strategies Performance marketing Inventory management Catalogue mapping ,listing
- Plan the AOP business closely with the customer and the internal teams – to help deliver the toplines at a quarterly and annual level
- Keep track of all the health and hygiene measure – Stock holding of the e-tailers in terms of the number of days as well as the quality of the stock, ensure correct PO execution, track and ensure availability of our SKUs Work on monthly offtake plan for all brands – tracking the same periodically and ensuring the right inputs are planned both on-platform and off-platform to drive business
- Manage the e-tailer PnL and ensure that we keep a close track on the profitability of the account and keep a check on the promotional expense
- Opening new platforms for the brand
- 3-4 years of handling ecommerce platforms - Amazon Flipkart,Big Basket
Job Description:
- Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
- Knowledge of back-end languages (e.g. C#, Java, PHP, Python)
- JavaScript frameworks (e.g. Angular, React, Node.js)
- Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
- Excellent communication and teamwork skills
- Great attention to detail.
The Role:
You are a Backend Engineer passionate about building world-class mobile and web applications with performant backend and glitch-free experience. You will be part of a team which will be delivering technology that enhances the in-app experience for our users and enables our development teams to build mobile apps easier, faster and more efficient. You will build compelling and engaging applications for Web and Mobile platforms. Employing your experience in latest Nodejs frameworks like Express.js,Hapi.js, Yarn, PM2 and proficiency in Elasticsearch, in building RESTful APIs, in integrating with databases like MongoDB and MySQL/Postgres with discipline in collaboration and pair programming. Our clientele majorly comprises of BFSI companies, so experience in Financial Applications and enterprise data security will be a big-plus.
Responsibilities:
• Contribute to an Agile team to build web and mobile applications, APIs, SDKs and other tools as required
• Collaborate with various teams within IORTA to realize the requirements for the project and Rapidly deliver iterative solutions
• Provide task plans and follow trends in technology and suggest new approaches to application design and development
• Review and evaluate designs for compliance with development guidelines
•. Implement best practices and methods to improve the development process within the
team and organization
Requirement:
- The knowledge of PHP. ...
- Laravel experience. ...
- A strong command of HTML, Java, and CSS.
- The understanding of PM frameworks – Agile, Scrum, Waterfall, etc.
- Working experience of handling APIs; knowledge of RESTful or SOAP.
- Solid understanding of OOP and model view controller (MVC).
Experience of .NET, C#, SQL Server, MVC, SaaS (Essential)
Experience in IIS, REST, AJAX, XML, open source, cloud computing (Desirable)
Responsibilities
· Strengthen our relationship with clients and company partnerships
· Plan and execute campaigns and events
· Track, analyze and report the success of those campaigns and events
· Create online and offline marketing content
· Empower the sales team with marketing content and campaigns that help drive sales
Qualifications
· 2-3 years' of marketing experience
· BS/BA in Marketing or a related field of study
· Excellent writing and communication skills
experience.
• Experience with architectural patterns of large, High-scale / High-traffic applications is a
MUST
• Experience with AWS is mandatory while SOA/Micro services with Node.js and Golang is a
plus.
• Retained, mentored and hired senior engineers and leaders with a track record of building
productive engineering teams.
• Been actively involved in setting product strategy.
• Entrepreneurial drive and have hands-on experience in creating products which solves
user’s problems
Golang, NodeJs, Java, C/C++, PHP, Docker, ReactJs, JQuery, Spring, Hibernate, Redis, Kafka, RabbitMq, MySQL, Hadoop, MongoDB,AWS ECS, CodePipeline, S3, DynamoDB, SQS, SNS, EMR, AWS DocDB, AWS ElasticSearch ,Git, Perforce , Junit, Jasmine, Mocha
We’re looking for a team player, who is motivated by delivering great work. Some of the skills and experience we look for includes:
- Builds and maintains relationship with talent pool in regional markets
- Opens and manages requisitions throughout recruiting lifecycle
- Manages candidate database, including resumes and applications
- Assesses recruiting service request and confirms talent needs with Business and Hiring Manager
- Identifies recruiting channels and target talent pools and conducts search for candidates
- Captures applicant information into recruiting database, maintaining database for future reference
- Prepares and shares candidate communications throughout recruiting lifecycle
- Provides candidate logistics support during hiring process, including coordination of candidate interviews and screening
- Screens candidates, including review of application and resume along with conducting assessments and interviews in partnership with Hiring Manager
- Serves as a point of escalation for inquiries and redirects the resolution of complex or unusual talent acquisition inquiries to the Talent Acquisition COE
- Provides inputs on recruiting operations and execution improvements to Talent Acquisition Lead and Talent Acquisition COE
If you're early in your career (0-4 years of experience), want to learn about real-world product building, and still make decent money, this opportunity would be a great fit.
We need you –
1. to be a full-stack developer
2. can articulate and write well
3. to be a generalist
4. to have a passion for learning, and applying the knowledge
5. to be self-managed and disciplined
If you are someone who can relate to all the statements below, you're the one we are looking for.
1. Built and scrubbed many side projects
2. Have at least a dozen ideas in their backlog that they want to get to someday
3. You've taught yourself skills using Internet