Executive – Customer Success (for a leading SaaS Product)
About Sulekha.com
Sulekha is one of India’s largest digital business and consumer brands that has transformed local services ecosystem through a powerful need fulfillment and monetization platform that generates qualified, parameterized leads to local service SMBs every day in 40 cities. Sulekha’s unique, scalable digital platform, stapled to an expanding digital-mobile-local opportunity, has positioned it to serve in 24,000+ location-categories for purchase-oriented users (24+ M user needs p.a.) and growth-oriented businesses (2+ M active local businesses).
About Pro-Manage
Pro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft Bing, Meta WhatsApp/Instagram, Knowlarity Cloud telephony and others. Pro-Manage is a Sulekha brand initiative.
Pro-Manage is a powerful and sophisticated marketing SaaS platform that has attracted highly regarded brands as its clients: Indian Oil, Shriram Finance, Apollo Pharmacy, Naturals, Sterling Resorts, Muthoot Finance, Aadhaar Housing Finance, Shriram Transport Finance, City Union Bank, O2 Spa, Page 3 Salons, Urban Nomads, CADD Centre and more.
Pro-Manage is developed using advanced technologies, design thinking, continuous discovery, agile development and product management methodologies. The cross-functional Pro-Manage team uses integrated customer-centric product-led marketing and growth paradigms designed to attract and retain targeted customers, maximizing life-time value and minimizing customer acquisition efforts and costs.
Pro-Manage is developed and offered by Sulekha, one of India’s largest digital business and consumer brands that has transformed local services ecosystem through a AI-based need fulfillment and monetization platform that generates millions of qualified, parameterized service requests to local service SMBs every day in 40 cities.
Pro-Manage aspires to be the dominant, industry-leading and technologically the most sophisticated marketing SaaS platform in India with 500+ enterprise customers in the next two years.
Pro-Manage and Sulekha have three of the most well-regarded firms as its investors: Norwest Venture Partners (Palo Alto, US), Mitsui (Tokyo), and GIC (sovereign wealth fund of Singapore).
Job Description & Expectations
We are looking for an executive to help a portion of the 65,000+ customers of Sulekha achieve tangible business outcomes. He/she will closely work with paid customers of Sulekha to achieve the desired goals of Sulekha. This portfolio will be managed by the Pro-Manage SME product of Sulekha.
Pro-Manage Boost operations
a. Profile Enrichment of existing and new customers of Sulekha who want to enhance their presence in Google, Bing, Facebook and others as we add on, by working on their profile content.
b. Deliver on KYC and 8 vectors of digital presence that include posts, photos, videos directions, keywords to enhance the value of customers trying the Sulekha Pro-Manage Boost product
c. Email, Phone call and WhatsApp engagement with customers to obtain content and optimize the Google listings & on other platforms.
d. Closely work with cross functional teams including central design team, central keyword research team and marketing teams to deliver value.
e. Pro-mange Dashboard Training supporting the customer to understand the dashboard.
f. Performance Management for the customers, analyzing the profile performance sharing the reports and insights with the customers and recommend changes to enhance the profile.
Education, Professional and Personal Attributes
· B.Tech/BE/B.Sc. graduation is preferred
· Excellent communication skills, with good knowledge in Hindi and 1 regional language. This is mandatory to help with category expertise
· Good analytical knowledge including working knowledge of all Microsoft tools and awareness of digital advertising tools like Google, Facebook is preferred
· Min. 1 year of experience in digital marketing including interacting with customers will be preferred
· Should possess an innate love of data and ability to see new patterns that impact business
· Positive, initiative driven and passionate about digital marketing
· Result oriented, entrepreneurial, and self-motivated
· Ambitious and flexible
Other aspects
· Reporting to Pro-Manage SME vertical lead
· Must be based out of Chennai with no travel involved
· All days are working from office – no WFH envisaged as of now
What Pro-Manager Offers You
· Opportunity to develop cutting-edge digital SaaS business development expertise
· Develop competence in marketing, product development, customer success and technology
· Highly entrepreneurial and aspirational work environment that inspires and challenges
· Collaborative and fun work environment
· Learning and development program to help you develop skills
· Well-define career path and progression tracking
· Progressive, nurturing and respectful work culture
· Attractive compensation plus incentives

About Sulekha.com
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About Company
Our client is a Tech Based Platform for freelance Photographer, Videographers, Food stylist and Cinematographer. Founded by alumni of IIM Bangalore. They are operational in about 100 Cities and 28 Countries. Leader in Food and Real Estate Photography. Done about 7000+ projects across the Globe.
Roles & responsibilities:
- Training the tele sales team.
- Writing sales scripts and customer answer sheets.
- Implementing sales strategies.
- Managing and leading the tele sales team.
- Monitoring the performance of the sales team.
- Setting weekly and monthly sales targets.
- Maintaining customer relationships.
- Handling escalated customer complaints.
- Compiling and presenting sales reports
- Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
- Meeting planned sales goals.
- Setting individual sales targets with the sales team.
- Coordinating with marketing on lead generation.
Requirements:
- Bachelor’s degree in business or related field.
- Experience in planning and implementing sales strategies.
- Experience in customer relationship management.
- Experience managing and directing a sales team.
- Excellent written and verbal communication skills.
- Dedication to providing great customer service.
- Ability to lead a sales team.
Digital Marketing Executive
We are looking an experienced Digital Marketing Executive and result-driven person, who join our awesome marketing team! As a Digital Marketing Executive at our company, you will be responsible for setting up, implementing and managing the overall company’s digital marketing strategy.
Digital marketing strategies are extremely important for our company’s success, so your role will play a crucial role in achieving our business goals and objectives.
We are expecting you to have experience and a big passion for digital technologies and all digital marketing channels.
Digital Marketing Executive Responsibilities
- Build, plan and implement the overall digital marketing strategy
- Manage the strategy
- Manage and train the rest of the team
- Stay up to date with the latest technology and best practices
- Manage all digital marketing channels
- Measure ROI and KPIs
- Prepare and manage a digital marketing budget
- Oversee all the company’s social media accounts
- Manage and improve online content, considering SEO and Google Analytics
- Build an inbound marketing plan
- Forecast sales performance trends
- Motivate the digital marketing team to achieve goals
- Monitor competition and provide suggestions for improvement
Requirements
- Good Command Over Language: Excellent writing skills for creating manual content.
- Basic Knowledge of Data Analysis: Ability to analyze data for SEO and website reporting.
- Content Creation: Skilled in generating new and creative content ideas for posting.
- Graphic and Animation Video Creation: Proficiency in creating graphics and animation videos using AI tools.
- SEO/SMO: Understanding of SEO tools and strategies for optimizing content and improving online presence.
- Social Media Platforms: Knowledge of various social media platforms and content marketing strategies.
- Experience in setting up and optimizing PPC campaigns on all major search engines
- Analytical Skills: Strong ability to interpret data and generate insightful reports.
- Adaptive Skills: Flexible and able to adapt to new challenges and changes in the environment.
- Communication Skills: Excellent verbal and written communication abilities.
- Lead Generation: Knowledge of lead generation techniques and strategies.
- Understanding of Product USP (Unique Selling Propositions): Ability to grasp and communicate product Unique Selling Propositions (USPs)
Job Location: Rajkot, Gujarat
Position: 02
Qualification: BCA, MCA, B.Sc. IT, M.Sc.IT, BBA, MBA, Diploma
Experience: Fresher – 1 year
Required Skills: Good command over language, Basic knowledge of data analysis, content creation, content marketing, SEO/SMO, social media platforms, etc
Skills needed: SaaS software Customer support for global clients in US, UK, Australia, etc
CTC: 12 to 15 LPA*
Experience: 3+ years
Location: Remote
Work timings: Flexible. Based on overlaps with US timezone.
*The offered CTC will depend on your interview performance and past experience
🤩 So, what is Sumtracker?
Sumtracker is a SaaS startup founded by IIT Delhi Alumni. It is a web based software application for merchants to manage inventory on their online and offline stores. Sumtracker is integrated with platforms such as Shopify, eBay, Etsy, BigCommerce, Amazon, WooCommerce and Walmart. We have a global client base in countries like US, UK and Australia. We are on a mission to grow Sumtracker and take on global SaaS competitors.
📄 The role & what we are looking for
Responsibilities:
- Develop in depth understanding of how Sumtracker works
- Take full ownership of Customer Success and Support
- Work in flexible timings to give support to clients in US timezone
- Give online demos and take customer support calls
- Reply to customer support tickets
- Create help documentation and help videos
- Send client communication regularly
- Improve customer onboarding
- Take client follow ups and reviews
- Like the work you do, enjoy collaborating with your coworkers, communicate as much as you can and not work in isolation
Must Haves
- You have 3+ years of professional experience working in Customer success team in a SaaS company
- You are well versed with Customer ticketing softwares
- Have great communication skills
- You are open to learning new stuff (super important).
- You are humble, kind, and are open to feedback (super duper important).
Why should you join us?
- Attractive salary with annual performance based increments
- 100% remote company
- You get to take on a pivotal role in taking your work profile to the next level
- Full overview and involvement of all tasks and process in your department. You will know how things work from inception to scalability. This is a key factor in learning everything about the field you are working in and thus enhancement of your career
- Full ownership of your work. You will be your own manager, thus getting autonomy to perform.
- Global exposure: Work with a global client base. You get the exposure of client behaviour and needs across the world, a valuable asset to have in your profile.
🙋♀️ Team, culture and perks
Here are some of our core values to give you a sense of who we are as a team:
- You should be ready to work in small teams.
- We like to take ownership of our work and expect the same from our team members.
- We’re super transparent. We all know what everyone’s working on and how’s the company doing.
- You can directly share and receive feedback with the founders at any time.
- You’ll get the freedom to work 100% remote
- We organise yearly get together for the team offsite
🤙 What’s the interview process like?
Yes, we do have a process, and it’s simple.
Step 1: Fill a form with relevant questions for the profile
Step 2: Complete a task to judge your skills
Step 3: Interview round and Reference check
Step 4: Another task round to to judge your skills
Step 5: Job Offer (contingent on the above steps).
Welcome to the Sumtracker team!
So, think we’re a good fit? Then let’s roll.


Python/Django Developer will be responsible for implementing the relevant Server-Side Architecture for a Web Application based on the client's requirement for new and existing products. The primary focus will be on the development of software packages ensuring high quality and ease of usability to requests from various teams.
Duties & Responsibilities:
- Writing reusable, testable and efficient code
- Design and Implementation of low-latency, user-friendly web and mobile-based applications
- Devise and develop user-friendly software solutions for automation of industry processes
- Contribute to design reviews and discussions across software teams.
- Following strict security protocols without any deviation is of prime importance.
- Implementing DevOps in all projects and establishing best practices in the team.
Preferred Skills & Knowledge:
- Strong programming skills in Python/Django
- Experience with Angular, JavaScript frameworks/libraries
- Hands-on experience with MySQL, PostgreSQL or other RDBMS
- Experience with Web application security and secure coding practices
- Strong Analytical thinking and problem-solving ability
- Familiarity with software collaboration tools - GIT
- Ability to work with a distributed and diverse team of researchers and developers.
- Excellent English language communication skills, both written and verbal.
- High level of innovation and motivation
Min 4 Years Experience in Embbeded domain
1. C++
2. C++ ★ Profinet ProfiSAFE ★ Embedded RTOS
3. rtos c c++ python ★ Industrial protocols Embedded Security Threat Modeling ★ Embedded C Embedded Linux
4. Embedded Systems ★ Embedded C ★ C++ ★ RTOS
Developing language skills are very important for the overall growth of a child and more so when it comes to learning the English language. Our client is an edtech startup that has designed a product for children aged 3-12, making them proficient in reading, writing and speaking English.
Founded by alumni of MICA and IIM-Lucknow, the company is solving a major problem in India - 98% children up to grade 5 aren't able to speak in English. Through their app, a child gets access to a carefully curated collection of stories, language honing activities, monthly reading competitions, and daily positive news matched to their reading levels.
The company has received funding from prominent investors in the edtech space and has been awarded by institutes for innovation . Their flagship AI-based app is impacting the lives of thousands of children in 15 cities across India by enabling them to master the English language.
As a Inside Sales Leader, you will be responsible for ensuring that the English learning app reaches millions of kids across the world.
What you will do:
- Understanding our current platform and building confidence by working closely with cross-functional stakeholders
- Driving sales yourself as an individual contributor working closely with the marketing team to deliver results
- Ensuring conversion ratio from lead to payment as per target will need to be achieved
- Scaling to a revenue of 7L per month with the current courses that we run
- Building your sales team and winning confidence among them
Desired Candidate Profile
What you need to have:- 3 years of Inside Sales (CBC selling)- High Ticket Value
- MBA from Tier 1/ 2 colleges preferred
- Good in number crunching
- Analytical bend and strong decision making ability
- Ability to communicate and work together with all stakeholders
- Hunger for growth
- Good experience in App selling

- Designing and developing user interfaces using Angular best practices.
- Adapting interface for modern internet applications using the latest front-end technologies.
- Writing JavaScript, CSS, and HTML.
- Developing product analysis tasks.
- Making complex technical and design decisions for Angular
- Developing application codes and unit tests in Angular JS, Java Technologies, and Rest Web Services.
- Ensuring high performance of applications and providing support.
- Bachelor’s degree in computer science, computer engineering or similar.
- Should have 3+ experience as an Angular JS developer.
- Excellent project management skills.
- Salary is negotiable for a right fit.

- 5 to 8 years of hands-on experience in automating MS Office applications like Excel, Word, PPT and Outlook using VBA
- 5 plus years of experience in the design, development, and implementation of programming code
- Experience in database development
- VBA - Should have good experience in developing efficient logic/algorithms using VBA
- Solid understanding of SDLC concepts
- Solid experience in MS Excel (2003, 2007, 2010, 2013,2016)
- Must be good at all excel features and excel formulas
- Well versed with complete MS Office package (Excel, Word, Outlook, PPT)
- Work both independently and as part of a team
- Experience in requirements gathering, effort estimate, designing and implementation, and creating mock-up screens
- Experience in databases like MS SQL Server(2005 to 2012,2014), MySQL, and MS Access
- Must have strong database concepts and DB designing skills
- SQL - must be good at writing efficient, fine-tuned queries using joins and aggregates
- Experience in writing Stored procedures, Triggers and T-SQL
- Nice to have programming knowledge in C# coding should be MANDATORY
- working with C# DLL development and integration with Excel VBA
Interpersonal
- Strong analytical and problem-solving skills
- Excellent interpersonal and communication skills
- Should be able to take complete ownership of the project from requirements gathering to delivery and maintenance
- Should be able to work independently
- Must be Proactive and Self-motivated
- Must have the ability to prioritize the work, execute tasks and meet the deadline without fail
- Effective time management skills
- Customer Focus, Willing to learn and self-teach any new technology
- Strong business and collaboration skills, and responsive to service needs and operational demands




