Cutshort logo
Sulekha.com logo
Customer Success Executive
Customer Success Executive
Sulekha.com's logo

Customer Success Executive

Sreeja Menon's profile picture
Posted by Sreeja Menon
1 - 4 yrs
₹4L - ₹6L / yr
Chennai
Skills
Customer Success
upsell
crossselling

Executive – Customer Success (for a leading SaaS Product)

About Sulekha.com

Sulekha is one of India’s largest digital business and consumer brands that has transformed local services ecosystem through a powerful need fulfillment and monetization platform that generates qualified, parameterized leads to local service SMBs every day in 40 cities. Sulekha’s unique, scalable digital platform, stapled to an expanding digital-mobile-local opportunity, has positioned it to serve in 24,000+ location-categories for purchase-oriented users (24+ M user needs p.a.) and growth-oriented businesses (2+ M active local businesses).

About Pro-Manage

Pro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft Bing, Meta WhatsApp/Instagram, Knowlarity Cloud telephony and others. Pro-Manage is a Sulekha brand initiative.

Pro-Manage is a powerful and sophisticated marketing SaaS platform that has attracted highly regarded brands as its clients: Indian Oil, Shriram Finance, Apollo Pharmacy, Naturals, Sterling Resorts, Muthoot Finance, Aadhaar Housing Finance, Shriram Transport Finance, City Union Bank, O2 Spa, Page 3 Salons, Urban Nomads, CADD Centre and more.

Pro-Manage is developed using advanced technologies, design thinking, continuous discovery, agile development and product management methodologies. The cross-functional Pro-Manage team uses integrated customer-centric product-led marketing and growth paradigms designed to attract and retain targeted customers, maximizing life-time value and minimizing customer acquisition efforts and costs.

Pro-Manage is developed and offered by Sulekha, one of India’s largest digital business and consumer brands that has transformed local services ecosystem through a AI-based need fulfillment and monetization platform that generates millions of qualified, parameterized service requests to local service SMBs every day in 40 cities.

Pro-Manage aspires to be the dominant, industry-leading and technologically the most sophisticated marketing SaaS platform in India with 500+ enterprise customers in the next two years.

Pro-Manage and Sulekha have three of the most well-regarded firms as its investors: Norwest Venture Partners (Palo Alto, US), Mitsui (Tokyo), and GIC (sovereign wealth fund of Singapore).

Job Description & Expectations

We are looking for an executive to help a portion of the 65,000+ customers of Sulekha achieve tangible business outcomes. He/she will closely work with paid customers of Sulekha to achieve the desired goals of Sulekha. This portfolio will be managed by the Pro-Manage SME product of Sulekha.

 

 

Pro-Manage Boost operations

a. Profile Enrichment of existing and new customers of Sulekha who want to enhance their presence in Google, Bing, Facebook and others as we add on, by working on their profile content.

b. Deliver on KYC and 8 vectors of digital presence that include posts, photos, videos directions, keywords to enhance the value of customers trying the Sulekha Pro-Manage Boost product

c. Email, Phone call and WhatsApp engagement with customers to obtain content and optimize the Google listings & on other platforms.

d. Closely work with cross functional teams including central design team, central keyword research team and marketing teams to deliver value.

e. Pro-mange Dashboard Training supporting the customer to understand the dashboard.

f. Performance Management for the customers, analyzing the profile performance sharing the reports and insights with the customers and recommend changes to enhance the profile.

Education, Professional and Personal Attributes

· B.Tech/BE/B.Sc. graduation is preferred

· Excellent communication skills, with good knowledge in Hindi and 1 regional language. This is mandatory to help with category expertise

· Good analytical knowledge including working knowledge of all Microsoft tools and awareness of digital advertising tools like Google, Facebook is preferred

· Min. 1 year of experience in digital marketing including interacting with customers will be preferred

· Should possess an innate love of data and ability to see new patterns that impact business

· Positive, initiative driven and passionate about digital marketing

· Result oriented, entrepreneurial, and self-motivated

· Ambitious and flexible

Other aspects

· Reporting to Pro-Manage SME vertical lead

· Must be based out of Chennai with no travel involved

· All days are working from office – no WFH envisaged as of now

What Pro-Manager Offers You

· Opportunity to develop cutting-edge digital SaaS business development expertise

· Develop competence in marketing, product development, customer success and technology

· Highly entrepreneurial and aspirational work environment that inspires and challenges

· Collaborative and fun work environment

· Learning and development program to help you develop skills

· Well-define career path and progression tracking

· Progressive, nurturing and respectful work culture

· Attractive compensation plus incentives

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Sulekha.com

Founded :
2000
Type :
Product
Size :
100-500
Stage :
Raised funding

About

Get your job done on Sulekha. Book a pest control service, hire a driver, find suitable packers and movers, sign up a corporate event organizer, compare and hire a wedding caterer or buy a home. Do this and much more with Sulekha. Tell us and relax!
Read more

Connect with the team

Profile picture
Honey Dev
Profile picture
Deepak Mahendran

Company social profiles

bloginstagrampinterestlinkedintwitterfacebook

Similar jobs

NeoGenCode Technologies Pvt Ltd
Shivank Bhardwaj
Posted by Shivank Bhardwaj
Bengaluru (Bangalore)
9 - 20 yrs
₹25L - ₹50L / yr
Relational Database (RDBMS)
SQL
skill iconNodeJS (Node.js)
skill iconGo Programming (Golang)
skill iconRuby on Rails (ROR)
+7 more

Role Overview:

We are seeking a highly skilled and experienced Lead Web App Developer - Backend to join our dynamic team in Bengaluru. The ideal candidate will have a strong background in backend development, microservices architecture, and cloud technologies, with a proven ability to deliver robust, scalable solutions. This role involves designing, implementing, and maintaining complex distributed systems, primarily in the Mortgage Finance domain.


Key Responsibilities:

  1. Cloud-Based Web Applications Development:
  • Lead backend development efforts for cloud-based web applications.
  • Work on diverse projects within the Mortgage Finance domain.
  1. Microservices Design & Development:
  • Design and implement microservices-based architectures.
  • Ensure scalability, availability, and reliability of distributed systems.
  1. Programming & API Development:
  • Write efficient, reusable, and maintainable code in Python, Node.js, and Java.
  • Develop and optimize RESTful APIs.
  1. Infrastructure Management:
  • Leverage AWS platform infrastructure to build secure and scalable solutions.
  • Utilize tools like Docker for containerization and deployment.
  1. Database Management:
  • Work with RDBMS (MySQL) and NoSQL databases to design efficient schemas and optimize queries.
  1. Team Collaboration:
  • Collaborate with cross-functional teams to ensure seamless integration and delivery of projects.
  • Mentor junior developers and contribute to the overall skill development of the team.


Core Requirements:

  • Experience: Minimum 10+ years in backend development, with at least 3+ years of experience in designing and delivering large-scale products on microservices architecture.
  • Technical Skills:
  • Programming Languages: Python, Node.js, Java.
  • Frameworks & Tools: AWS (Lambda, RDS, etc.), Docker.
  • Database Expertise: Proficiency in RDBMS (MySQL) and NoSQL databases.
  • API Development: Hands-on experience in developing REST APIs.
  • System Design: Strong understanding of distributed systems, scalability, and availability.


Additional Skills (Preferred):

  • Experience with modern frontend frameworks like React.js or AngularJS.
  • Strong design and architecture capabilities.


What We Offer:

  • Opportunity to work on cutting-edge technologies in a collaborative environment.
  • Competitive salary and benefits package.
  • Flexible hybrid working model.
  • Chance to contribute to impactful projects in the Mortgage Finance domain.
Read more
Simplilearn Solutions
at Simplilearn Solutions
1 video
36 recruiters
Joseph Justin
Posted by Joseph Justin
Bengaluru (Bangalore)
7 - 15 yrs
₹7L - ₹20L / yr
Instructional design

Job Title: Senior Manager of Learning Design - EdTech


Job Overview: The Senior Manager of Learning Design will lead our efforts to innovate and enhance educational programs, ensuring alignment with the latest in educational technology and industry standards. This role is pivotal in managing the development of high-quality learning materials and courses, engaging with senior stakeholders, and overseeing a team of instructional designers and SMEs.


Responsibilities:


● Spearhead the design and development of educational programs that meet the needs of diverse learners and align with technological advancements.


● Maintain and enhance relationships with senior stakeholders and universities to ensure collaboration and alignment of educational goals.


● Oversee the instructional design team, ensuring all learning materials are of the highest quality and delivered on schedule.


● Conduct continuous research on new educational trends and integrate findings into program development to keep our offerings at the forefront of the industry.


● Manage the execution of educational projects from conception through to delivery, including stakeholder management and alignment of educational outcomes with business goals.


Professional Skills:


● Advanced Instructional Design: Expertise in creating and managing comprehensive educational content for varied audiences, utilizing modern instructional theories and technologies.


● Project Management: Strong project management skills, with a proven ability to oversee educational projects from inception to completion, ensuring alignment with broader educational and business objectives.


● Strategic Planning: Ability to develop strategic plans for the educational development of both internal and external courses, ensuring they meet market needs and organizational goals.


● Leadership and Team Development: Experience in leading instructional design teams, providing guidance, and fostering professional growth to meet and exceed project demands.


● Technical skills: Experience in developing IT courses and a basic understanding of domains like cloud, AI, GenAI, coding, etc. is mandatory


Soft Skills:


● Communication and Influence: Exceptional communication skills, with the ability to articulate complex educational strategies to stakeholders and lead teams effectively.


● Analytical Thinking: Strong analytical skills, with the ability to perform detailed needs assessments and gap analyses to inform course development strategies.


● Innovative Thinking: A visionary approach to educational design, constantly seeking to implement the latest educational technologies and methodologies.


● Adaptability: Capability to adapt strategies in response to new educational trends and technology, ensuring the organization remains at the cutting edge of EdTech.


Desired Skills and Experience:


● Agile Methodology: Familiarity with Agile project management methodologies, especially in a fast-paced EdTech environment.


● Professional Experience: At least 10-12 years in educational technology or related fields, with a minimum of 5 years in a leadership role managing instructional design teams.


● Educational Mastery: Demonstrated success in developing scalable and effective educational programs, with a keen insight into learning analytics and user feedback to refine course offerings.


● Stakeholder Engagement: Proven experience in managing relationships with senior educational stakeholders and ensuring the educational goals are aligned with organizational strategies

Read more
Tecknotrove Systems
at Tecknotrove Systems
1 recruiter
Kirti Patange
Posted by Kirti Patange
Mumbai, Andheri
1 - 7 yrs
₹3L - ₹8L / yr
Unity 3D
Object Oriented Programming (OOPs)
skill iconC++
Job Location: Mumbai Andheri
Win Exciting Prices /Job Offer by participating in Hackathon for Unity, click on https://tecknotrove.com/
Job responsibilities:
Applicants for this position must have a good working knowledge of Unity and/or Unreal Engine.
Additionally, good candidates should have:
Familiarity with standard AR and VR hardware, software, best practices, and design patterns
Ability to understand and apply 2D and 3D mathematical concepts (linear algebra, matrix
multiplication, quaternions, etc.)
Proficiency in Object Oriented Programming and coding best practices, especially in C# and/or
C++
Knowledge of game engine concepts such as lighting, shaders, materials, meshes, scripting, etc.
History of working collaboratively on multi-person teams with source control and (ideally) issue
tracking
Creativity in finding solutions to abstract design problems, particularly with respect to translating real-world concepts and interactions into VR
Capacity to prioritize tasks through self-directed time management and organization
UI/UX ability and experience a plus
Nice to have: general familiarity with industry-standard 3D graphics software such as 3DS Max,
Maya, Substance, etc.
Working in a small project-oriented development team to create custom AR and VR experiences
for enterprise use cases (engineering, biomedical, marketing, training, etc.) in Unity and/or Unreal
Engine
Collaborating with other developers and clients to evaluate project needs and come up with clever
solutions
Setting up virtual environments for a wide range of AR or VR scenarios, depending on the project
type
Implementing user interfaces based on mockups and storyboards
Crafting intuitive user interactions for both novice and experienced users
Writing well-documented, reusable code in C++, C#, or other languages as necessary
Diagnosing, documenting, and fixing bugs reported by testers and users
Using industry-standard source control and issue tracking systems (Git, Jira, Trello, etc.)
Participating in project planning and team code reviews
Keeping up with the latest trends and advancements in augmented and virtual reality
Read more
IT Product services(ML and AI)
IT Product services(ML and AI)
Agency job
via BLJ Tech Geeks by Deepti Gupta
Remote, Delhi, Gurugram, Faridabad, Noida, Ghaziabad, Bengaluru (Bangalore), Mumbai, Chennai, Hyderabad
3 - 10 yrs
₹4L - ₹38L / yr
skill iconJava
skill iconSpring Boot
Microservices
J2EE
Hibernate (Java)

¡ Solid Design and Architecture skills. Experience in the designing, development, and deployment of large-scale enterprise applications with multiple tiers.

¡ Ensure agile test-driven development for robustness, usability, reliability, security and performance.

¡ Expert in Core JAVA and Spring Boot and other Spring libraries, Eureka, Hystrix etc.

¡ Experience creating architecture or developing web services to integrate applications with databases such as Oracle, MySQL, MongoDB, or Cassandra

¡ Solid understanding of OOPS, algorithms and data structures.

¡ Experience on Kafka / Scala / Storm / Elastic Search and Web Services like RESTful / SOAP.

¡ Extensive experience with version control systems (Git is preferred) and issue tracking systems (JIRA is preferred)

Read more
India’s first 100% electric bike online market. (BK1)
India’s first 100% electric bike online market. (BK1)
Agency job
via Multi Recruit by Ragul Ragul
Bengaluru (Bangalore)
3 - 4 yrs
₹12L - ₹15L / yr
Product Management
Product Manager
  • Be bold in building industry-first consumer-facing products that actualize the company’s vision
  • Keenly understand user needs and demonstrate first-principles thinking in building solutions for the same
  • Be responsible for developing and delivering the product roadmap
Candidate should have:
  • 3-4 years of experience in building products at B2C start-ups
  • Case studies involving deep customer insight
  • Taken decisions based on strong analytics and/or intuition from time to time
  • Growth mindset - moving quickly, shipping products, scaling
  • Ability to act as a bridge between business and engineering teams
  • The website is yet to reflect our direction going ahead.
  • We have been generating transactions in the market using WhatsApp before productizing the same
Read more
MMF
at MMF
1 recruiter
Muskan Sharma
Posted by Muskan Sharma
Indore
0 - 3 yrs
₹1.4L - ₹3L / yr
Electronic commerce management
MS-Office
Communication Skills
Interpersonal Skills
Email Marketing

Skills:

 

Excellent verbal and written communication.

Strong leadership and management skills.

Must have excellent interpersonal skills.

Sound knowledge of MS Office, word and Email correspondence.

Knowledge of E-commerce online portals.

Read more
Bangalore based product based Banking domain Organization
Bangalore based product based Banking domain Organization
Agency job
via Diverse Lynx by Nandita Choudhary
Bengaluru (Bangalore)
10 - 15 yrs
₹20L - ₹30L / yr
Mainframe
OPC
BMC Control-M
Production support
Production control
+5 more
Experience in supporting mainframe platform is mandatory; Exposure to MF technology stack from an infrastructure perspective including Console and Batch Operations
• 10-13 years of experience in managing Mainframe infrastructure services/ teams, with a previous experience of hands on console and batch operations working in 24/7 set up. 
• Ability to work within tight deadlines and effectively prioritize and execute tasks in a fast-paced environment.
• Proven track record of working in a multi-task, International environment with ability to work effectively cross border (Lithuania, Denmark)
• Proven track record of successful people development, talent retention and building internal career paths for the team.
• Deep knowledge of MF operating systems, MF hardware technologies, Online systems like CICS, DB2, MQ and understand, guide the whole infrastructure. experience in Production Control,Mainframe ConsoLe Operation..
• Broad knowledge of best practice process frameworks like ITIL
• Excellent communication skills - verbal and written - with the ability to collaborate well in a team and with leaders and partners in a geographically dispersed global environment
• Proven leadership skills with excellent understanding of Team objectives and goals and how they create value for the customers.
• Mainframe setup, Scheduling tools like IWS/OPC, Batch & Console monitoring tools, Ability to handle sev 1 and sev 2 major incident recovery bridges. proactive in approach is required.
• Track availability and Batch SLA's and taking proactive measures to avoid the risk of SLA breaches with a foresighted approach.
Read more
ITH Technologies
Kanpur
2 - 7 yrs
₹2L - ₹7L / yr
skill iconAngularJS (1.x)
skill iconNodeJS (Node.js)
skill iconJavascript
Grunt
MEAN stack
+2 more
We are looking for highly talented and motivated individuals with a genuine passion for web technologies, with good knowledge of MEAN Stack. (Mongo DB, Angular, Node, Express) - Good Knowledge of Angular JS and Node JS. - CSS, LESS/SASS, grunt would be a plus. - Candidates shall be responsible for developing and maintaining high quality and scalable web-based application - Write clean & well-designed code - Troubleshoot, test and maintain the core product software to ensure, strong optimization and functionality - Contribute in all phases of the development lifecycle Follow industry best practices.
Read more
Bengaluru (Bangalore)
5 - 8 yrs
₹5L - ₹7L / yr
Solr
Real time media streaming
Facebook API
MVC Framework
Database Design
+3 more
* Minimum 5 years experience in developing mobile applications. * Experience in working with iOS, Android web service applications * Experience in developing medium or large size applications especially e-commerce and audio/video streaming an advantage. * Experience in Mysql database design, Solr search an advantage * Experience in Google API, Facebook API and SMS API integration an advantage * Good design and development knowledge of RESTful web services in PHP with XML and JSON data formats. * Must have exposure knowledge in MVC framework and good experience in API implementation. * Must have experience with AWS products and solutions * Experience in building source code, troubleshooting issues, communicating and resolving related issues and ticket maintenance. * Ability to research and write project papers * Ability to implement test cases, automate scripts, evaluate, report, track, and verify bugs * Masters in CS or CA or equivalent * Must be a clear thinker with good written English, and communication skills, good research and organizational skills as well as the ability to pay attention to detail * Must be energetic, show initiative, be willing to learn, work hard and be passionate about work, be able to multitask and work under pressure and across time zones and multiple projects, work in teams, and have a positive attitude
Read more
Almora
at Almora
3 recruiters
Faizan Bhat
Posted by Faizan Bhat
Noida, NCR (Delhi | Gurgaon | Noida)
0 - 1 yrs
₹2L - ₹2L / yr
Content Writing
Technical Writing
Blockchain
Blogging
Creative Writing
Looking for freshers with a passionate flair for writing and a deep love for new technologies. You'll be tasked with creating content in the progressive fields of Blockchain, AI and VR. This is a great opportunity to be part of a highly specialized, in-demand sector and a team of enthusiastic developers, growth hackers, marketers and thought leaders. Come be part of the revolution. Let's grow hand-in-hand.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos