Executive – Customer Success (for a leading SaaS Product)
About Sulekha.com
Sulekha is one of India’s largest digital business and consumer brands that has transformed local services ecosystem through a powerful need fulfillment and monetization platform that generates qualified, parameterized leads to local service SMBs every day in 40 cities. Sulekha’s unique, scalable digital platform, stapled to an expanding digital-mobile-local opportunity, has positioned it to serve in 24,000+ location-categories for purchase-oriented users (24+ M user needs p.a.) and growth-oriented businesses (2+ M active local businesses).
About Pro-Manage
Pro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft Bing, Meta WhatsApp/Instagram, Knowlarity Cloud telephony and others. Pro-Manage is a Sulekha brand initiative.
Pro-Manage is a powerful and sophisticated marketing SaaS platform that has attracted highly regarded brands as its clients: Indian Oil, Shriram Finance, Apollo Pharmacy, Naturals, Sterling Resorts, Muthoot Finance, Aadhaar Housing Finance, Shriram Transport Finance, City Union Bank, O2 Spa, Page 3 Salons, Urban Nomads, CADD Centre and more.
Pro-Manage is developed using advanced technologies, design thinking, continuous discovery, agile development and product management methodologies. The cross-functional Pro-Manage team uses integrated customer-centric product-led marketing and growth paradigms designed to attract and retain targeted customers, maximizing life-time value and minimizing customer acquisition efforts and costs.
Pro-Manage is developed and offered by Sulekha, one of India’s largest digital business and consumer brands that has transformed local services ecosystem through a AI-based need fulfillment and monetization platform that generates millions of qualified, parameterized service requests to local service SMBs every day in 40 cities.
Pro-Manage aspires to be the dominant, industry-leading and technologically the most sophisticated marketing SaaS platform in India with 500+ enterprise customers in the next two years.
Pro-Manage and Sulekha have three of the most well-regarded firms as its investors: Norwest Venture Partners (Palo Alto, US), Mitsui (Tokyo), and GIC (sovereign wealth fund of Singapore).
Job Description & Expectations
We are looking for an executive to help a portion of the 65,000+ customers of Sulekha achieve tangible business outcomes. He/she will closely work with paid customers of Sulekha to achieve the desired goals of Sulekha. This portfolio will be managed by the Pro-Manage SME product of Sulekha.
Pro-Manage Boost operations
a. Profile Enrichment of existing and new customers of Sulekha who want to enhance their presence in Google, Bing, Facebook and others as we add on, by working on their profile content.
b. Deliver on KYC and 8 vectors of digital presence that include posts, photos, videos directions, keywords to enhance the value of customers trying the Sulekha Pro-Manage Boost product
c. Email, Phone call and WhatsApp engagement with customers to obtain content and optimize the Google listings & on other platforms.
d. Closely work with cross functional teams including central design team, central keyword research team and marketing teams to deliver value.
e. Pro-mange Dashboard Training supporting the customer to understand the dashboard.
f. Performance Management for the customers, analyzing the profile performance sharing the reports and insights with the customers and recommend changes to enhance the profile.
Education, Professional and Personal Attributes
· B.Tech/BE/B.Sc. graduation is preferred
· Excellent communication skills, with good knowledge in Hindi and 1 regional language. This is mandatory to help with category expertise
· Good analytical knowledge including working knowledge of all Microsoft tools and awareness of digital advertising tools like Google, Facebook is preferred
· Min. 1 year of experience in digital marketing including interacting with customers will be preferred
· Should possess an innate love of data and ability to see new patterns that impact business
· Positive, initiative driven and passionate about digital marketing
· Result oriented, entrepreneurial, and self-motivated
· Ambitious and flexible
Other aspects
· Reporting to Pro-Manage SME vertical lead
· Must be based out of Chennai with no travel involved
· All days are working from office – no WFH envisaged as of now
What Pro-Manager Offers You
· Opportunity to develop cutting-edge digital SaaS business development expertise
· Develop competence in marketing, product development, customer success and technology
· Highly entrepreneurial and aspirational work environment that inspires and challenges
· Collaborative and fun work environment
· Learning and development program to help you develop skills
· Well-define career path and progression tracking
· Progressive, nurturing and respectful work culture
· Attractive compensation plus incentives
Shubham Vishwakarma
Full Stack Developer - Averlon
About Sulekha.com
About
Company social profiles
Similar jobs (10)
grafana
Amazon Web Services (AWS)Performance Testing Engineer
Experience
5 – 12 Years
Location
Bangalore | Chennai | Pune | Hyderabad | Gurgaon | Trivandrum | Bhubaneswar | Kolkata
About the Role
We are looking for an experienced Performance Testing Engineer who is passionate about ensuring system scalability, reliability, and performance across enterprise applications. This role involves hands-on scripting, execution, analysis, and performance engineering using industry-leading tools and monitoring platforms.
As a candidate, you will work closely with engineering, DevOps, and application teams to identify bottlenecks, analyze system behavior under load, and help improve overall system performance.
Key Responsibilities
- Design, develop, and execute performance test scripts using tools like JMeter and LoadRunner
- Perform load, stress, endurance, and scalability testing across applications
- Work with multiple protocols including:
- HTTP/HTML
- Web Services
- Ajax TruClient
- MQ Protocol
- SAP
- Java-based applications
- Analyze performance test results and provide actionable insights and recommendations
- Use monitoring tools to identify system bottlenecks at application, database, and infrastructure levels
- Collaborate with development and DevOps teams for performance tuning and optimization
- Support test debugging and performance engineering activities
Must-Have Skills
- Strong hands-on experience with JMeter and/or LoadRunner
- Experience working with multiple performance testing protocols
- Hands-on exposure to at least one monitoring tool, such as:
- Splunk
- AppDynamics
- Dynatrace
- Grafana
- Solid understanding of performance test analysis and reporting
Good to Have (Desirable Skills)
- Basic knowledge of AWS / Kafka / MQ
- Ability to write basic database queries (SQL)
- Working knowledge of Unix/Linux commands\
- Understanding of performance engineering concepts in distributed systems
· Development and formulation of water-based interior and exterior waterproof decorative paints, ensuring performance, aesthetics, and regulatory compliance.
· Testing of paint formulations to ensure they meet company quality standards and performance criteria.
· Work closely with the production team to ensure smooth scale-up of formulations from laboratories to commercial production.
· Stay up to date with industry trends. Provide recommendations for new product development based on market insights and consumer demand. Conduct competitive analysis to identify potential opportunities for new or improved product offerings.
· Provide technical support to the sales team regarding product performance, application methods, and troubleshooting. Address and resolve customer query in a timely and professional manner.
· Maintain accurate records of all product formulations and testing data. Prepare detailed technical reports on new product developments, performance testing, and quality control results.
Knowledge of paint formulations, Testing, pigments, and Emulsion
Complaint handling, root cause analysis and resolutions
Java
Kotlin
Android DevelopmentAn online discovery platform for premium products and services.
Position: Android Engineer
What shall be expected of you:
Collaborate with cross-functional teams to define, design, and ship new features.
Work with outside data sources and API's.
Work on bug fixing and improving application performance.
Continuously discover, evaluate, and implement new technologies.
Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
You must have:
1-3 years of prior hands-on experience in building high-performance android applications.
Exceptional development skills in Kotlin and Java.
Published at least two original Android apps on the
play store.Solid understanding of the full mobile development life cycle.
Prior experience in building consumer applications.
Would be awesome if you are also good at:
Firebase (Events, notifications, storage)
Integration of attribution tools (Singular/ Appsflyer/ branch)
Integration of customer engagement platforms (Clevertap/ WebEngage/ MoEngage Android Engineer.
An online discovery platform for premium products and services.
.
🔧 Key Responsibilities:
- Design and develop customized Salesforce solutions using Apex, Visualforce, and Lightning Web Components (LWC)
- Manage and implement Salesforce APIs and third-party integrations
- Work with Salesforce Data Cloud (CDP) to unify and manage enterprise data
- Collaborate with cross-functional teams to deliver scalable, secure, and high-performing Salesforce solutions
- Adhere to best practices in data security, performance, and system architecture
- Participate actively in Agile/Scrum processes and contribute to sprint planning and delivery
- Conduct thorough code reviews, unit testing, and maintain clear technical documentation
✅ Required Skills & Qualifications:
- 4+ years of hands-on Salesforce development experience
- Proficiency in Apex, LWC, Visualforce, and Salesforce APIs
- Experience with third-party integrations and middleware platforms
- Familiarity with Salesforce Data Cloud or similar data management platforms
- Strong grasp of Salesforce configuration, data modeling, flows, and triggers
- Knowledge of Git, DevOps, and CI/CD pipelines
- Excellent problem-solving and communication skills
🌟 Preferred:
- Salesforce Platform Developer I/II certification(s)
- Experience working in large-scale enterprise environments
- Familiarity with DevOps tools and CI/CD best practices
Over the years, marquee investors like Tiger Global, Surge, GSV Ventures, Blume, Falcon, Capital, RTP Global, and Chimera Ventures have supported our vision. Thanks to our awesome and dedicated team, we achieved a major milestone in March this year when we secured a “Series-D” funding.
Now as we go global, we are super excited to have new folks on board who can take the rocketship higher🚀. Do you think you have what it takes to help us achieve this? Find Out Below!
What will you do:
● Spearhead the ideation, visualization and publishing of social media posts (primarily, LinkedIn posts) in tune with the brand tone with an awesome bunch of social media
nerds
● Plan and Execute social media campaigns
● Explore other distribution strategies to amplify the brand presence
● Track key metrics regularly and prepare reports for further analysis
You should apply, if you:
● Identify as a ‘Startup enthusiast’: Live and breathe the startup culture and lingo and reflect that on social media.
● Have a 360 degree view: has the capacity to think laterally and to think visually, and can imagine an audience’s reaction to a message.
● Call a spade, a spade: Have an eye for well-crafted pieces of communication and can’t stand a bad one, is extremely analytical and can also pin-point what makes it good or bad
● Bring your A-game: Can plan ahead of time, preempt blockers, and manage dozens of tasks
● Are a budding leader: Are completely self-driven, highly resourceful, and a problem solver
Being Part of the Clan
At Classplus, you’re not an “employee” but a part of our “Clan”. So, you can forget about being bound by the clock as long as you’re crushing it workwise😎. Add to that some passionate people working with and around you, and what you get is the perfect work vibe you’ve been
looking for!
It doesn’t matter how long your journey has been or your position in the hierarchy (we don’t do Sirs and Ma’ams); you’ll be heard, appreciated, and rewarded. One can say, we have a special
place in our hearts for the Doers! ❤️
Are you a go-getter with the chops to nail what you do? Then this is the place for you
Amazon Web Services (AWS)
Jenkins- Building and setting up new development tools and infrastructure
- Understanding the needs of stakeholders and conveying this to developers
- Working on ways to automate and improve development and release
processes - Testing and examining code written by others and analyzing results
- Ensuring that systems are safe and secure against cybersecurity
threats - Identifying technical problems and developing software updates and ‘fixes’
- Working with software developers and software engineers to ensure that development follows established processes and works as intended
- Planning out projects and being involved in project management decisions
- BE / MCA / B.Sc-IT / B.Tech in Computer Science or a related field.
- 4+ years of overall development experience.
- Strong understanding of cloud deployment and setup
- Hands-on experience with tools like Jenkins, Gradle etc.
- Deploy updates and fixes
- Provide Level 2 technical support
- Build tools to reduce occurrences of errors and improve customer experience
- Perform root cause analysis for production errors
- Investigate and resolve technical issues
- Develop scripts to automate deployment
- Design procedures for system troubleshooting and maintenance
- Skills and Qualifications
- Proficient with git and git workflows
- Working knowledge of databases and SQL
- Problem-solving attitude
- Collaborative team spirit
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
JavascriptDesign, build and configure applications to meet business process and application requirements.
Must have Skills :
Good to Have Skills :
Core Java, Rest API
Job Requirements :
Key Responsibilities :
Technical Experience :
A:Having strong experience in Core Java, React js B:Understanding of relational Oracle, SQL Server and NoSQL DBs Mongo or Cassandra C:Exposure on Cloud integration and Container services D:Clear concepts on HTML5, CSS3, JavaScript, JQuery D:Prior financial/banking experience is highly desirable
Professional Attributes :
A:Have very strong communication interpersonal skills able to interact with all levels in the organization B:Strong team player who takes initiative, well organized, structured C:Ability to work in a fast-paced environment adhere to strict deadlines D:Flexible, adaptable
iOS App Development
Objective C
SwiftSkill Requirement:
- People working on implementation/support/development of enterprise reconciliations/cash & liquidity management/payment or core banking software in banks and financial institutions is a must
- Strong technical skills in MS SQL, PL/SQL, SQL Loader, Stored Procedures, (Reporting Service and Integration Service) is a must
- Expertise of any or all of these core areas (Payment systems, ATM, Credit Card, Cash & liquidity, Core Banking, Securities, Confirmations) is a must
- Solid analytical and technical skills with regard to Transaction Lifecycle Management and Fintech software applications
- Client facing experience and experience with international customers strongly preferred
- Self-motivating, able to assume responsibility and work autonomously in a professional manner
- Willingness to travel upto 60 percent
- Willing to join within 30-45 days
- Good organizational skills including the ability to meet deadlines
Broad Job Responsibilities:
- During the first year, focus will be on consultant’s training on the product (technical and functional capabilities) along with handling product support related activities.
- Once the consultant has demonstrated sound capabilities and understanding of the product and its functions, he/she will be engaged in implementation related activities.
- Implementation Consultants help ensure that Transaction Lifecycle Management software applications are implemented and configured in accordance with standard business processes and meet client requirements.
- Consultants work directly with our clients mostly banks and financial institutions and provide guidance, make suggestions on how to best implement the software to provide the most value.
- Implementation Consultants work with Project Managers and other functional departments during the implementation and configuration of software applications,
- Define, develop, and document business requirements to ensure customer needs are captured and delivered
- Author specifications based upon client requirements, including functional test cases, for use in configuring and developing solutions during implementation as well as in custom integrations with other products.
- Build productive customer relationships and take responsibility for customer satisfaction.
- Work independently to complete tasks on time and collaborate with others as part of a team.
- Maintain project deliverables and documentation that can be recreated and leveraged as intellectual capital.
- Support custom integrations to ensure final product meets customer requirements
- Support customer during user acceptance testing cycle by resolving issues, answering questions, and guiding them through the process
- Provide written and verbal status reports to management on project status
- Participate in internal initiatives, e.g., process improvement, product improvement, and identifying best practices
- Own a customer facing project
Additional Skills Preferred:
- Knowledge on technical skills like C, C++, Python Scripting, Web services would be an added advantage
- Familiarity on Shell scripting would be an advantage
- Knowledge on Scripting such as Perl is preferred.
Personal Characteristics:
- Excellent interpersonal, oral and written communication skills.
- Commitment to own personal development
- Self-motivated, approachable, patient and reliable
- Ability to work in a multi-cultural environment
Benefits:
- Excellent opportunity to hone banking process knowledge along with technical skills
- Opportunity to work with a global banking product
- Excellent career growth prospects
- Opportunities to travel
Educational Qualification:
- Bachelor’s degree is a must
Java
PythonJavascriptAmazon Web Services (AWS)
Go Programming (Golang)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon