Executive – Customer Success (for a leading SaaS Product)
About Sulekha.com
Sulekha is one of India’s largest digital business and consumer brands that has transformed local services ecosystem through a powerful need fulfillment and monetization platform that generates qualified, parameterized leads to local service SMBs every day in 40 cities. Sulekha’s unique, scalable digital platform, stapled to an expanding digital-mobile-local opportunity, has positioned it to serve in 24,000+ location-categories for purchase-oriented users (24+ M user needs p.a.) and growth-oriented businesses (2+ M active local businesses).
About Pro-Manage
Pro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft Bing, Meta WhatsApp/Instagram, Knowlarity Cloud telephony and others. Pro-Manage is a Sulekha brand initiative.
Pro-Manage is a powerful and sophisticated marketing SaaS platform that has attracted highly regarded brands as its clients: Indian Oil, Shriram Finance, Apollo Pharmacy, Naturals, Sterling Resorts, Muthoot Finance, Aadhaar Housing Finance, Shriram Transport Finance, City Union Bank, O2 Spa, Page 3 Salons, Urban Nomads, CADD Centre and more.
Pro-Manage is developed using advanced technologies, design thinking, continuous discovery, agile development and product management methodologies. The cross-functional Pro-Manage team uses integrated customer-centric product-led marketing and growth paradigms designed to attract and retain targeted customers, maximizing life-time value and minimizing customer acquisition efforts and costs.
Pro-Manage is developed and offered by Sulekha, one of India’s largest digital business and consumer brands that has transformed local services ecosystem through a AI-based need fulfillment and monetization platform that generates millions of qualified, parameterized service requests to local service SMBs every day in 40 cities.
Pro-Manage aspires to be the dominant, industry-leading and technologically the most sophisticated marketing SaaS platform in India with 500+ enterprise customers in the next two years.
Pro-Manage and Sulekha have three of the most well-regarded firms as its investors: Norwest Venture Partners (Palo Alto, US), Mitsui (Tokyo), and GIC (sovereign wealth fund of Singapore).
Job Description & Expectations
We are looking for an executive to help a portion of the 65,000+ customers of Sulekha achieve tangible business outcomes. He/she will closely work with paid customers of Sulekha to achieve the desired goals of Sulekha. This portfolio will be managed by the Pro-Manage SME product of Sulekha.
Pro-Manage Boost operations
a. Profile Enrichment of existing and new customers of Sulekha who want to enhance their presence in Google, Bing, Facebook and others as we add on, by working on their profile content.
b. Deliver on KYC and 8 vectors of digital presence that include posts, photos, videos directions, keywords to enhance the value of customers trying the Sulekha Pro-Manage Boost product
c. Email, Phone call and WhatsApp engagement with customers to obtain content and optimize the Google listings & on other platforms.
d. Closely work with cross functional teams including central design team, central keyword research team and marketing teams to deliver value.
e. Pro-mange Dashboard Training supporting the customer to understand the dashboard.
f. Performance Management for the customers, analyzing the profile performance sharing the reports and insights with the customers and recommend changes to enhance the profile.
Education, Professional and Personal Attributes
· B.Tech/BE/B.Sc. graduation is preferred
· Excellent communication skills, with good knowledge in Hindi and 1 regional language. This is mandatory to help with category expertise
· Good analytical knowledge including working knowledge of all Microsoft tools and awareness of digital advertising tools like Google, Facebook is preferred
· Min. 1 year of experience in digital marketing including interacting with customers will be preferred
· Should possess an innate love of data and ability to see new patterns that impact business
· Positive, initiative driven and passionate about digital marketing
· Result oriented, entrepreneurial, and self-motivated
· Ambitious and flexible
Other aspects
· Reporting to Pro-Manage SME vertical lead
· Must be based out of Chennai with no travel involved
· All days are working from office – no WFH envisaged as of now
What Pro-Manager Offers You
· Opportunity to develop cutting-edge digital SaaS business development expertise
· Develop competence in marketing, product development, customer success and technology
· Highly entrepreneurial and aspirational work environment that inspires and challenges
· Collaborative and fun work environment
· Learning and development program to help you develop skills
· Well-define career path and progression tracking
· Progressive, nurturing and respectful work culture
· Attractive compensation plus incentives

About Sulekha.com
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About IntraIntel.ai
At IntraIntel.ai, we are building a next-generation, AI-powered multi-tenant platform serving diverse industries including pharmaceutical, clinical research, manufacturing, textiles, and healthcare. Our mission is to empower businesses with intelligent insights, automation, and predictive decision-making capabilities that streamline operations and improve efficiency.
We are looking for a Senior Business Analyst who will act as the bridge between our customers and product development teams, translating complex business requirements into actionable insights and product features that align with IntraIntel.ai’s architecture and growth strategy.
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Key Responsibilities
• Requirement Gathering & Analysis:
• Collaborate with multiple customers across domains such as manufacturing, clinical trials, pharmaceutical, and textiles to gather, document, and validate requirements.
• Conduct workshops, interviews, and brainstorming sessions to extract key business and functional needs.
• Translate high-level business needs into user stories, epics, and acceptance criteria in JIRA.
• Documentation & Communication:
• Prepare Business Requirement Documents (BRDs), Functional Specifications, and Process Flow Diagrams.
• Clearly communicate requirements to developers, architects, and QA teams, ensuring full understanding of scope and dependencies.
• Serve as the primary liaison between the business stakeholders and development team.
• Testing & Validation:
• Perform initial system validation, UAT preparation, and smoke testing to ensure requirements are correctly implemented.
• Collaborate with QA to define test cases and acceptance criteria.
• Track and log defects in JIRA, ensuring they are resolved before delivery.
• Project Planning & Scope Management:
• Work closely with project managers and solution architects to define project scope, milestones, and delivery timelines.
• Identify potential risks, dependencies, and change impacts, and communicate proactively to stakeholders.
• Contribute to effort estimation and prioritization discussions.
• Cross-Functional Collaboration:
• Partner with AI engineers, data scientists, cloud architects, and UX designers to ensure alignment between technical solutions and business goals.
• Ensure all customer inputs are converted into actionable, technically feasible tasks for development.
• Customer & Stakeholder Interaction:
• Conduct regular check-ins and demo sessions with customers to validate progress and gather feedback.
• Communicate technical solutions and project updates to non-technical stakeholders in an easy-to-understand manner.
• Represent IntraIntel.ai in customer meetings with professionalism and confidence.
Job Summary:
We are looking for a highly skilled senior .NET Full Stack Developer with 7+ years of experience to join our dynamic team. The ideal candidate should have strong expertise in .NET 8, Microservices Architecture, SQL, and various design patterns. Prior experience in the banking or financial services domain is highly preferred. The role requires excellent communication skills, client interaction abilities, and a strong understanding of agile methodologies. You will be responsible for designing, developing, and maintaining scalable applications while collaborating closely with clients and cross-functional teams.
Key Responsibilities:
- Design, develop, and maintain robust, scalable, and high-performance applications using .NET 8 and related technologies.
- Develop and implement Microservices Architecture to build modular and scalable solutions.
- Work on both frontend and backend development, ensuring seamless integration.
- Apply design patterns such as SOLID principles, Repository Pattern, CQRS, and DDD for optimized application development.
- Develop and optimize complex SQL queries, stored procedures, and database structures to ensure efficient data management.
- Collaborate with business stakeholders and clients to gather requirements and provide technical solutions.
- Ensure security, performance, and scalability of applications, particularly in banking and financial environments.
- Actively participate in Agile/Scrum development cycles, including sprint planning, daily stand-ups, and retrospectives.
- Communicate effectively with clients and internal teams, demonstrating strong problem-solving skills.
- Troubleshoot and debug technical issues, ensuring high availability and smooth performance of applications.
- Mentor and guide junior developers, conducting code reviews and knowledge-sharing sessions.
- Stay updated with the latest technologies, frameworks, and best practices in .NET development and Microservices.
Required Skills & Experience:
- .NET 8 (C#, ASP.NET Core, Web API) – Strong hands-on experience in enterprise-level application development.
- Microservices Architecture – Experience designing and implementing scalable, loosely coupled services.
- Frontend Technologies – Knowledge of Angular, React, or Blazor for UI development.
- Design Patterns & Best Practices – Strong understanding of SOLID principles, Repository Pattern, CQRS, Factory Pattern, etc.
- SQL & Database Management – Expertise in MS SQL Server, query optimization, and stored procedures.
- Agile Methodologies – Solid understanding of Scrum, Kanban, and Agile best practices.
- Banking/Financial Domain (Preferred) – Experience in core banking systems, payment gateways, or financial applications.
- Client Interaction & Communication Skills – Excellent verbal and written communication, with the ability to engage with clients effectively.
- Logical & Analytical Thinking – Strong problem-solving skills with the ability to design efficient solutions.
- Cloud & DevOps (Preferred) – Exposure to Azure MANDATORY /AWS, Docker, Kubernetes, and CI/CD pipelines.
- Version Control & Collaboration – Proficiency in Git, Azure DevOps, and Agile tools (JIRA, Confluence, etc.).
Preferred Qualifications:
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
- Certifications in Microsoft .NET, Azure, or Agile methodologies are a plus.
- 2+ years of hands-on experience in Java development.
- Strong knowledge of Boto3/Boto AWS libraries (Python).
- Solid experience with AWS services: EC2, ELB/ALB, CloudWatch.
- Familiarity with SRE practices and maintenance processes.
- Strong experience in debugging, troubleshooting, and unit testing.
- Proficiency with Git and CI/CD tools.
- Understanding of distributed systems and cloud-native architecture.
➢ Manage initial discovery calls with customers leads
➢ Understands Customer’s Business and keeping empathetic approach towards customers
➢ Building Trust and Transparency with Customers
➢ Go-getter attitude to close the lead
➢ Creating and delivering impressive presentation/demo to the customer
➢ Managing follow-up activities to ensure customer engagement
➢ Negotiating contracts
➢ Working on guidelines by senior level peer
➢ Gaining know-how expertise in the ERP Business Applications
➢ Preparing RFP/RFI as per the customers’ need
➢ Continuous efforts to achieve sales quotas
➢ Self upgradation through industry study and research
Responsibilities :
● Translate existing designs and wire-frames into high quality code.
● Design, build, and maintain high performance, reusable, and reliable Dart code.
● Ensure the best possible performance, quality, and responsiveness of the
application.
● Help maintain code quality, organization, and automation.
● Detail requirements taking inputs from the team and come up with estimations for
planning.
● Collaborate on projects with a closely knit team.
● Develop and maintain mobile apps using Rest APIs.
Skills :
● Must have relevant Experience upto 1 to 2 years
● Knowledge in Flutter
● Should know any few of the patterns in Bloc, Provider, RxDart/Streams, Mobx or
Getx (Getx is preferable).
● Familiarity with 3rd party libraries and its integration.
● Experience with version control management tools such as GIT, Bitbucket etc.
● Strong knowledge of Android SDK, different versions of Android, and how to deal
● Familiarity with RESTful APIs to connect Android applications to back-end
services
● Strong knowledge of Android UI design principles, patterns, and best practices
● Experience with offline storage, Proficient with Multithreading, I/O stream,
Collections, etc
● Ability to design applications around natural user interfaces
● Knowledge of the open-source Android ecosystem and the libraries available for
common tasks
● Ability to understand business requirements and translate them into technical
requirements
● Familiarity with cloud APIs and push notifications
● A knack for bench-marking and optimization
● Understanding of Google's Android design principles and interface guidelines
● Familiarity with continuous integration
● A team player, fast learner with good verbal and written communication skills
Preference :
● Must have Knowledge in Flutter
● Good aptitude and good attitude
● Need a hardworking candidate
Software Development Manager
Full Time, Permanent
What You Will Need:
- 8+ years of experience as an engineer or a lead - solving real world customer problems.
- BE / B.Tech / M.Tech - preferably in Computer Science
- Strong background in building backend technologies over distributed systems.
- Hands on experience in building platforms, technologies, and systems for products they have worked on.
- Proven track record of building and managing high performing engineering teams.
- The ability to convince, negotiate and work with equally competent and smart stakeholders.
- Experience building complex technical solutions - highly scalable service-oriented architectures, distributed cloud-based systems - which power our fintech products.
- Proven ability to present complex technical information in a clear and concise manner to executives and non-technical leaders.
- Comfortable to work in a fast paced, evolving work environment
- Act as an entrepreneur - taking ownership of the problem statement end-to-end.
- Deliver best products from all engineering aspects like designing, architecting across multiple product lines.
- Lead a diverse team of high performing engineers - who set new standards everyday.
- Be a great engineer yourself - to be able to hire, mentor, and grow the engineering team.
- Handle multiple competing priorities and ambiguity - all in a fast-paced, high growth environment.
- Direct and provide ongoing leadership for a team of individual contributors, set objectives, review performances, define growth plan and nurture
Skills:
HTML, CSS, Javascript, UI Prototyping, Photoshop, Illustrator, Corel Draw, Adobe
Must Knowledge of Adobe XD
Experience : 3 to 5 yrs
React + Next.js + Microfrontend, strong communication skills, and the ability to work independently.
Skillset required: Javascript, React.js, Good CSS and Designing, React Native, Unit testing, Next.js, Microfrontend, HTML, Redux
Additional Technical requirements: SSR, (GitHub Actions, GitHub/bitbucket/Git, GitLab CI/CD); JavaScript, TypeScript, Linting), Competitive Coding Experience (good to have)
Freelance Job HTML/CSS HTML5 React JavaScript Redux Next.Js
Tentative start date of the project: 2/1/2023 for about 2 months or more
Full allocation - 8 hrs a day * 20 days per month
Timezone: IST overlap with US timezone 8-11 PM IST
- Minimum of 3 years experience working with a startup or financial institution.
- Should build a process from scratch
- hire a team when required
3+ years of experience in deployment, monitoring, tuning, and administration of high concurrency MySQL production databases.
- Solid understanding of writing optimized SQL queries on MySQL databases
- Understanding of AWS, VPC, networking, security groups, IAM, and roles.
- Expertise in scripting in Python or Shell/Powershell
- Must have experience in large scale data migrations
- Excellent communication skills.









