Executive – Customer Success (for a leading SaaS Product)
About Sulekha.com
Sulekha is one of India’s largest digital business and consumer brands that has transformed local services ecosystem through a powerful need fulfillment and monetization platform that generates qualified, parameterized leads to local service SMBs every day in 40 cities. Sulekha’s unique, scalable digital platform, stapled to an expanding digital-mobile-local opportunity, has positioned it to serve in 24,000+ location-categories for purchase-oriented users (24+ M user needs p.a.) and growth-oriented businesses (2+ M active local businesses).
About Pro-Manage
Pro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft Bing, Meta WhatsApp/Instagram, Knowlarity Cloud telephony and others. Pro-Manage is a Sulekha brand initiative.
Pro-Manage is a powerful and sophisticated marketing SaaS platform that has attracted highly regarded brands as its clients: Indian Oil, Shriram Finance, Apollo Pharmacy, Naturals, Sterling Resorts, Muthoot Finance, Aadhaar Housing Finance, Shriram Transport Finance, City Union Bank, O2 Spa, Page 3 Salons, Urban Nomads, CADD Centre and more.
Pro-Manage is developed using advanced technologies, design thinking, continuous discovery, agile development and product management methodologies. The cross-functional Pro-Manage team uses integrated customer-centric product-led marketing and growth paradigms designed to attract and retain targeted customers, maximizing life-time value and minimizing customer acquisition efforts and costs.
Pro-Manage is developed and offered by Sulekha, one of India’s largest digital business and consumer brands that has transformed local services ecosystem through a AI-based need fulfillment and monetization platform that generates millions of qualified, parameterized service requests to local service SMBs every day in 40 cities.
Pro-Manage aspires to be the dominant, industry-leading and technologically the most sophisticated marketing SaaS platform in India with 500+ enterprise customers in the next two years.
Pro-Manage and Sulekha have three of the most well-regarded firms as its investors: Norwest Venture Partners (Palo Alto, US), Mitsui (Tokyo), and GIC (sovereign wealth fund of Singapore).
Job Description & Expectations
We are looking for an executive to help a portion of the 65,000+ customers of Sulekha achieve tangible business outcomes. He/she will closely work with paid customers of Sulekha to achieve the desired goals of Sulekha. This portfolio will be managed by the Pro-Manage SME product of Sulekha.
Pro-Manage Boost operations
a. Profile Enrichment of existing and new customers of Sulekha who want to enhance their presence in Google, Bing, Facebook and others as we add on, by working on their profile content.
b. Deliver on KYC and 8 vectors of digital presence that include posts, photos, videos directions, keywords to enhance the value of customers trying the Sulekha Pro-Manage Boost product
c. Email, Phone call and WhatsApp engagement with customers to obtain content and optimize the Google listings & on other platforms.
d. Closely work with cross functional teams including central design team, central keyword research team and marketing teams to deliver value.
e. Pro-mange Dashboard Training supporting the customer to understand the dashboard.
f. Performance Management for the customers, analyzing the profile performance sharing the reports and insights with the customers and recommend changes to enhance the profile.
Education, Professional and Personal Attributes
· B.Tech/BE/B.Sc. graduation is preferred
· Excellent communication skills, with good knowledge in Hindi and 1 regional language. This is mandatory to help with category expertise
· Good analytical knowledge including working knowledge of all Microsoft tools and awareness of digital advertising tools like Google, Facebook is preferred
· Min. 1 year of experience in digital marketing including interacting with customers will be preferred
· Should possess an innate love of data and ability to see new patterns that impact business
· Positive, initiative driven and passionate about digital marketing
· Result oriented, entrepreneurial, and self-motivated
· Ambitious and flexible
Other aspects
· Reporting to Pro-Manage SME vertical lead
· Must be based out of Chennai with no travel involved
· All days are working from office – no WFH envisaged as of now
What Pro-Manager Offers You
· Opportunity to develop cutting-edge digital SaaS business development expertise
· Develop competence in marketing, product development, customer success and technology
· Highly entrepreneurial and aspirational work environment that inspires and challenges
· Collaborative and fun work environment
· Learning and development program to help you develop skills
· Well-define career path and progression tracking
· Progressive, nurturing and respectful work culture
· Attractive compensation plus incentives
Shubham Vishwakarma
Full Stack Developer - Averlon
About Sulekha.com
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MongoDBJob Title: MERN Stack Developer
Location: Bangalore, India
Job Type: Full Time
Experience Level: 4+ Years
About the Role:
We are looking for an experienced MERN Stack Developer to join our team in Bangalore. The ideal candidate will have over 4 years of hands-on experience in developing robust, scalable, and high-performance web applications using the MERN (MongoDB, Express.js, React.js, Node.js) stack. You will play a key role in building and maintaining our web applications, working closely with our cross-functional team to deliver exceptional software solutions.
Key Responsibilities:
- Full-Stack Development:
- Design, develop, and maintain scalable web applications using the MERN stack.
- Collaborate with UI/UX designers to translate wireframes and mockups into responsive, high-quality code.
- Develop and implement RESTful APIs to support frontend functionalities.
- Database Management:
- Design and optimize MongoDB databases to ensure high performance and scalability.
- Implement data storage solutions, ensuring security and efficiency.
- Frontend Development:
- Build user-friendly interfaces using React.js, ensuring seamless user experiences.
- Optimize frontend performance, including loading times and responsiveness across devices.
- Backend Development:
- Develop and maintain server-side logic using Node.js and Express.js.
- Implement security and data protection measures.
- Integrate third-party services and APIs.
- Testing and Debugging:
- Conduct thorough testing of applications, including unit tests, integration tests, and end-to-end tests.
- Identify and fix bugs, performance issues, and other technical problems.
- Collaboration and Communication:
- Work closely with product managers, designers, and other developers to deliver high-quality features.
- Participate in code reviews and contribute to a culture of continuous improvement.
- Continuous Learning and Improvement:
- Stay updated with the latest industry trends, tools, and technologies.
- Contribute to team knowledge sharing and mentoring of junior developers.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 4 years of experience in full-stack development with expertise in the MERN stack.
- Strong proficiency in JavaScript, HTML5, CSS3, and related frontend technologies.
- Experience with MongoDB, including schema design and query optimization.
- Proficiency in building RESTful APIs using Node.js and Express.js.
- Familiarity with version control systems, particularly Git.
- Knowledge of cloud services (e.g., AWS, Azure) is a plus.
- Excellent problem-solving skills and attention to detail.
- Strong communication and collaboration skills.
Preferred Qualifications:
- Experience with Agile/Scrum methodologies.
- Knowledge of Typescript, Redux, or similar state management tools.
- Familiarity with CI/CD pipelines and DevOps practices.
- Experience with Docker or containerization.
Machine Learning (ML)
Data Science1.Advanced knowledge of statistical techniques, NLP, machine learning algorithms and deep
learning
frameworks like Tensorflow, Theano, Keras, Pytorch
2. Proficiency with modern statistical modeling (regression, boosting trees, random forests,
etc.),
machine learning (text mining, neural network, NLP, etc.), optimization (linear
optimization,
nonlinear optimization, stochastic optimization, etc.) methodologies.
3. Build complex predictive models using ML and DL techniques with production quality
code and jointly
own complex data science workflows with the Data Engineering team.
4. Familiar with modern data analytics architecture and data engineering technologies
(SQL and No-SQL databases)
5. Knowledge of REST APIs and Web Services
6. Experience with Python, R, sh/bash
Required Skills (Non-Technical):-
1. Fluent in English Communication (Spoken and verbal)
2. Should be a team player
3. Should have a learning aptitude
4. Detail-oriented, analytical and inquisitive
5. Ability to work independently and with others
6. Extremely organized with strong time-management skills
7. Problem Solving & Critical Thinking
Required Experience Level : Junior level - 2+ years || Senior level- 4+Years
Work Location : Pune preferred, Remote option available
Work Timing : 2:30 PM to 11:30 PM IST
C#Main Responsibilities:
- Should be accountable for the deliverables of assigned MS Dynamics CRM functionality
- Should be able to work with Business groups, Architects to understand the functional expectations, produce technical solutions and documentation
- Should be able to conceptualize and design solution, independently customize, develop/code using MS Dynamics 365 and technologies such as C#, .Net, Integration technologies including SQL Server & Kingsway Soft
- Should be able to own technical impediments, liaise with various groups and troubleshoot /resolve
- Participate in the Scrum process activities including Sprint Planning and Estimating sessions, Daily Stand-ups, Sprint Demos and Sprint retrospectives.
Basic Qualifications:
- 4+ years’ strong experience in MS dynamics 365 implementations & support and extensive experience with C#, .NET, JavaScript, Power apps
- Strong experience in Web API development and plug in’s
- Strong experience in integration technologies including SQL Server & KingswaySoft to connect internal & third-party systems
- Experience with Power BI, SQL Server Integration Services, ASP.net, client-side JavaScript frameworks, Xamarin.
Preferred Qualifications:
- Strong experience using Microsoft Azure Dev Ops, MS Visual Studio and MS SQL server
● Gather and evaluate user requirements in collaboration with product managers and software
engineers
● Illustrate design ideas using storyboards, process flows and sitemaps
● Design graphic user interface elements, like menus, tabs and widgets
● Build page navigation buttons and search fields
● Develop UI mock-ups and prototypes that clearly illustrate how sites function and look like
● Create original graphic designs (e.g. images, sketches and tables)
● Prepare and present rough drafts to internal teams and key stakeholders
● Identify and troubleshoot UX problems (e.g. responsiveness)
● Conduct layout adjustments based on user feedback
● Adhere to style standards on fonts, colours and images
Requirements:
● Proven work experience as a UI/UX Designer for consumer and mobile products
● Knowledge of wireframe tools (e.g. Wireframe.cc and In Vision) is an advantage
● Up-to-date knowledge of design software like Adobe Illustrator and Photoshop
● Team spirit; strong communication skills to collaborate with various stakeholders.
● You have an online portfolio or PDF that you can share with us
HTML/CSSOur client is a World’s #1 Co-Op and Collaborative Marketing Platform,looking for a Senior UX designer to join the Product Experience team assisting in research, design, and development of an innovative user-need based, engaging, and intuitive online SaaS platform. Work with real customers of the SaaS platform to better the design and advocate for users’ needs.
Key Attributes you'd need to possess:
-
Problem Solver - Quick on your feet, some problems require creative solutions. Communicating those with peers and clients effectively, for presentations and walk through as well as support on client calls if needed.
-
Team Player- Builds strong partnerships with product & engineering teams, and understands how to handle creative differences between teams and stakeholders to manage consistency at a brand level.
-
User-Driven - Advocate for the user and get them the best experience driven by design. We believe in data, the numbers don’t lie! Using data to back design decisions get you extra points!
-
Business Acumen- Should be willing to learn and understand complex business challenges, and formulate solutions to solve the problems effectively. Someone who makes intelligent decisions - work effectively, plan better, and formulate solutions that can deliver returns.
Typical work week look like:
-
Research- Conducting user research, client interviews, and usability testing to understand user needs; studying data patterns that highlight these using prospecting tools for performing Client-need Analysis, track their pain-points to develop a reach-out strategy.
-
Ideation and Brainstorming- Brainstorming and designing new features for our SaaS platform based on research, tech requirements, and feature requests. Lots of white-boarding, paper scribbles, and ideas!
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Dev Support- Communicating with web developers, including providing input on any needed digital enhancements
-
Manage the Brand Guidelines and Visuals- Designing and managing the information architecture for the marketing website and product, drafting information flows and designing wireframes, mockups and prototypes. Branding and Illustrations for OnlineSales.ai and its marketing website or any events the company will be showcased in.
Our ideal candidate should have:
-
4+ years of work experience in designing digital products or experiences
-
Relevant Degree/Diploma or experience/certification in Product or Experience design
-
Great understanding of user-centric design, responsive design and designing for web
-
Good communication skills
-
Software skills - Adobe CC or similar. Any tool you are comfortable with to design and prototype.
-
Any experience in digital marketing is a plus.
-
Good to have knowledge of CSS, HTML - we work hand in hand with developers.
Thanks
Anamika
Adobe IllustratorNeed a senior graphic designer who has strong knowledge of UI and ability to conceptualise campaigns
and execute eye catching and professional landing page designs. They should have the ability to understand the design briefs and execute them in an aesthetic way that also meets the organisational
and business values.
Responsibilities
• Understand the brief, participate in brainstorming and produce designs that results in smoother consumer
journeys
• Create, improve and use wireframes, prototypes, style guides, user flows, and e ectively communicate
your interaction ideas using any of these methods
• Collaborate with product management and engineering to define and implement innovative solutions for
the product direction, visuals and experience
• Present and defend designs and key milestone deliverables to peers and high level stakeholders
• Establish and promote design guidelines, best practices and standards. Mentor and guide the team of
designers
• Be a great team player, experienced in working with agile teams. Ability to collaborate closely with
developers, copywriters and UX designers.
• Build storyboards to conceptualise designs and convey project plans
• Analyze customer responses and website data to determine high tra ic web pages and why some
perform better than others
• Create overall concepts for the user experience within a business webpage, ensuring all interactions are
intuitive and easy for customers
• Use proficient Adobe XD, Illustrator and Photoshop skills to create variety of artworks for landing pages
Requirements
• Strong Knowledge of UI design and Proven UI experience
• Excellent visual design skills with sensitivity to user-system interaction
• Strong knowledge of Adobe XD, Illustrator and Photoshop
• Ability to present your designs and sell your solutions to various stakeholders
• Excellent visual design skills with sensitivity to user-system interaction
• Good layout designing skills and sense of colour usage
• Ability to optimise data for the best possible outcome
• Advanced problem-solving skills
• E-commerce background is a plus point
• Professional written and interpersonal skills
• Understanding the Beauty Space is a plus
• Experienced in determining requirements and meeting deadline
The must-have requirements: Preferably the candidate should have their own mode of transport. Travel Expense reimbursement will be provided.
- Preference: Local candidates/ candidates who know the city well in terms of areas and student hubs would be preferred.
- Experience: 0-2 years
- Job Type: Field Job
- Own vehicle required
- Excellent communication and negotiation skills
- Salary: 2LPA – 3LPA
- No. Of Openings: 5
Job Description:
- Conduct research in a specified area and collect information as per the guidance of City Head
- Assisting the city heads in pitching to the vendors (brands) and bringing them onboard. This process includes registration, briefing and providing contracts as per discussed norms and policies of the company.
- Working in tandem with the research team to understand potential vendors well.
- Formation of an on-ground report on the basis of accumulated data and submitting it to the board so that further strategies could be implemented.
- Building a network on the basis of your location so that the company can form proper channels and develop connectivity within the city.
- Submitting critical data collected about vendors to the team and ensuring all privacy policies are followed.
- Being creative in your sales pitch, contributing ideas and helping the team grow.
- Build long-term trusting relationships with clients
- Proactively seek new business opportunities in the market.
PHP
Android Development
.NET
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Full Stack Developer - Averlon