Senior Associate User Experience

About the job

Introduction:

Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company?

At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers. 

And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs.

We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive.

The Opportunity

We are looking for a Sr. Machine Learning (ML) Engineer with a strong sense of ownership. If you are an ML practitioner who thrives in an environment where innovation meets practical application to build disruptive products, this role is for you.

At Poppulo, we intend to redefine boundaries and reshape Employee Communications and Digital Signage through the power of cutting-edge machine learning and AI. We are not just building products; we are disrupting the status-quo with transformative solutions that challenge conventional thinking, create competitive edge and create new market opportunities.

This role is pivotal to the success of our AI team. It is the backbone of our ML initiatives. This role bridges the gap between research and production by leveraging cutting-edge AI technology into leading, world-class solutions.

As a Sr. Full-Stack Machine Learning (ML) Engineer, you be the key driver for innovative problem solving by combining technical excellence with creative application of ML. Your expertise will be crucial in uncovering hidden opportunities within product ideas, including the design and deployment of agentic AI systems that can reason, plan, and act autonomously within real-world product constraints. Additionally, you will stay at the forefront of emerging technologies, continuously evaluating new AI/ML frameworks, tools, and best practices to help guide the evolution of our software solutions.

Key Responsibilities

• Own end-to-end delivery of AI features across model, backend, APIs, UI integration, deployment, monitoring, and iteration in production
• Solve complex challenges with AI/ML: Design, develop new AI-powered products that deliver the product roadmap, including agentic AI solutions that orchestrate LLMs, tools, and workflows to solve multi-step problems autonomously.
• Implement ML lifecycle - from data engineering and model development to cloud-based deployment, integrations and operationalisation. Incl. MLOps
• Productionise full-stack AI/ML solutions: Translate emerging techs like GenAI& agenticAI architectures into innovative, practical solutions that transform customer experiences.
• Align with Product Strategy: Create proof of concepts at high cadence to demonstrate/validate potential solutions as per our product strategy.
• Optimise Model and system performance: Fine-tune, optimise training and inference performances, including latency, cost, and reliability trade-offs in agent-based and LLM-driven systems.
• Wider collaboration: Partner with cross-functional teams to demonstrate and validate the impact of ML innovations before introducing them into the product ecosystem.
• Research Savvy: Staying up-to-date with SOTA and industry trends in AI/ML, with a strong awareness of advances in agentic systems, autonomous workflows, and multi-agent architectures.

Technical Skills / Competencies

• Strong AI/ML background: Expertise in designing, building and deploying real-world ML applications (Computer Vision, Classification, etc.)
• Strong foundation in GenAI: Deep understanding of generative models (LLMs, etc.), AI Agents, prompt engineering RAG, vector databases.
• Technical Expertise: Proficiency in ML/GenAI frameworks, databases, shell scripts and programming languages, including frameworks and tools commonly used for building and orchestrating AI agents.
• MLOps expertise: Hands-on experience in setting up MLOps on AWS, Azure and GCP.
• Full-stack expertise: Proficiency in data pipelines, distributed systems, APIs, web front-end, mobile apps, automated testing and cloud platforms (AWS, GCP, etc.).
• Exceptional problem-solving skills: Ability to simplify and breakdown complex technical and business challenges to create innovative and practical solutions.
• Team management: Experience in guiding teams to deliver high-impact solutions.
• Continuous learning: Ability to learn quickly and apply new technologies to solve problems practically.

Education & Experience

• Master’s or PhD in AI/ML or a related field
• At least 6+ years of experience building software or AI systems, including 1–3 years working with LLMs, generative AI, or AI agent architectures.

Why Us?

• An excellent workplace culture
• Competitive salary
• Company performance-related bonus
• Medical insurance
• Flexible working hours
• Educational assistance
• In-house soft skills training

Who We Are We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move.

We live the Poppulo values each day, as they are key to everything we do.

• Bring Your Best Self We show up authentically, are self-aware and always strive to be better.
• See it. Own it. Solve it. We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures.
• Together We’re Better We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team.

Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, the UK and India.

Poppulo is an equal opportunity employer.

We are committed to protecting your privacy. For details on how we collect, use, and protect your personal information, please refer to our Job Applicant Privacy Policy.

Dot Net Full Stack Developer

Job Overview

We are seeking a skilled .NET Developer who can design, develop, and maintain both conventional .NET applications and modern cloud-ready solutions. The ideal candidate will have expertise in Microsoft SQL Server, Azure DevOps CI/CD, Azure AD-based SSO, and integration with enterprise applications using MuleSoft APIs. The role also involves modernizing legacy applications, migrating to Azure Cloud, and building responsive web applications using Razor Pages, Bootstrap, and jQuery, as well as modern alternatives like Blazor, Tailwind CSS, and React/Angular.

Responsibilities:

• Develop and maintain .NET Framework (4.x) and .NET 9 applications.
• Build responsive web applications using Razor Pages, Bootstrap v5.3.3, and jQuery 3.7.1.
• Document functionalities through reverse engineering and through communication with other developers. Draw architecture diagrams, and maintain application documentation
• Design and optimize SQL Server schemas, stored procedures, and queries.
• Integrate .NET applications with enterprise systems via MuleSoft APIs.
• Implement Single Sign-On (SSO) using Azure Active Directory.
• Design and maintain CI/CD pipelines using Azure DevOps.
• Migrate legacy .NET Framework apps to .NET 9 and deploy to Azure.
• Implement containerization using Docker and orchestration with Kubernetes.
• Ensure application security, scalability, and performance optimization.
• Collaborate with architects, QA, and business teams in agile environments.
• Develop and enhance software products mainly located in the European geography, and thus ability to support during CET timezone is must.

Required Framework & Technologies

• .NET Framework (4.x) and .NET 9
• C# programming language
• ASP.NET MVC, ASP.NET Core, Razor Pages
• Bootstrap CSS Framework v5.3.3
• jQuery 3.7.1
• Modern Alternatives: Blazor (Server/WebAssembly), Tailwind CSS, React, Angular
• Entity Framework Core, LINQ, Dapper
• Microsoft SQL Server (T-SQL, Stored Procedures, Performance Tuning)
• MuleSoft API Integration
• Azure Active Directory (SSO, OAuth, JWT)
• Azure DevOps (CI/CD pipelines, Release Management)
• Git, YAML pipelines
• Azure App Services, Azure Functions, Azure Kubernetes Service (AKS)
• Docker, Kubernetes
• Application Insights, Azure Monitor

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Strong proficiency in C# and .NET technologies including .NET 9.
• Experience with Razor Pages, Bootstrap, and jQuery for front-end development.
• Familiarity with modern alternatives like Blazor, Tailwind CSS, and React/Angular.
• Hands-on experience with Azure DevOps and CI/CD pipelines.
• Knowledge of Azure AD authentication and SSO implementation.
• Experience in integrating applications using MuleSoft APIs.
• Familiarity with cloud migration strategies and Azure services.

Experience

• 3+ years of experience in .NET application development.
• 2+ years of experience in Azure Cloud ecosystem and DevOps.
• Experience in migrating legacy applications to modern .NET platforms.
• Experience in containerization and orchestration (Docker, Kubernetes).

What is in it for you?

• Opportunity to work on a technically challenging and impactful product.
• Joining a values-driven, employee-centric organization that prioritizes well-being.
• Being part of a growing start-up setting new standards for employee experience while delivering breakthrough digital products.
• Exposure to an international distributed work environment with industry-leading clients.
• A Hybrid-first setup, giving you the flexibility to work from anywhere 40 percent of the time in a week.
• First-hand experience working directly with large client organizations, solving meaningful challenges (not in an “outsourced” model).
• Collaborative and supportive team environment that values empathy and camaraderie.
• Professional development and continuous learning opportunities.
• Competitive salary package and a strong emphasis on work-life balance.

Must have Skills

• .Net - 3 Years
• DevOps - 2 Years
• C Sharp - 3 Years
• .NET 9 - 3 Years
• Razor Pages - 2 Years
• ASP.NET Core - 2 Years
• ASP.NET MVC - 2 Years
• Blazor - 3 Years
• Azure DevOps - 2 Years
• Docker - 2 Years
• Kubernetes - 2 Years
• Microsoft SQL Services - 2 Years
• YAML - 3 Years
• Azure Monitor - 2 Years
• CI/CD pipeline - 2 Years

Customer Success Specialist

Why Reelo

In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.

Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.

We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:

1. Getting people to make their first purchase.

2. Getting those people to come back and buy again (and again and again).

These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.

Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.

👉🏻 Read more on https://www.reelo.io

About the opportunity

As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.

This is a Work from Office role in Ahmedabad, Gujarat

What will you do?

• Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
• Proactively reaching out to customers to ensure they are getting success using Reelo.
• Respond professionally to incoming inquiries from your customers.
• Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
• Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
• Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.

What you need?

• Past experience in account management/client services roles across
• A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
• Excellent verbal, written communication, and presentation skills.
• Ability to respectfully handle complaints/ escalations
• A very consultative approach and passion for speaking to customers everyday
• Passion for technology and keeping up with latest trends
• Great attention to details
• Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
• Organizational skills and experience improving processes
• The ability to explain complex topics in easy to understand and concise language
• Demonstrated drive to exceed performance expectations and ability to work with change.

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

We are looking for enthusiastic, customer-oriented individuals to join our team as Customer Relations Executives (CREs). This role is perfect for freshers who are eager to learn and build a career in the customer service industry. You will be responsible for handling customer interactions, providing assistance, and ensuring a seamless experience.

Location: Mumbai

Experience: 10 Yrs. Exp. (Preferably in MEP/HVAC Industry)

Salary: 50000 INR

Opening: 1

Key Responsibilities:

 Develop and implement effective recruitment strategies to attract top talent in the

HVAC/MEP industry, including sourcing candidates through various channels such as

job boards, social media, professional networks, Consultancies, and industry

associations.

 Collaborate with Department HOD’s to understand staffing needs and develop job

descriptions and requirements for open positions.

 Proactively source and identify qualified candidates for a variety of roles within the

HVAC/MEP field, including engineers, sale engineers, project managers, and several

other positions.

 experience and screening and assessment of candidates to evaluate their skills,

experience, and fit for specific roles.

 Coordinate and schedule interviews with HOD’s.

 Conduct thorough interviews with candidates to assess their technical competence,

cultural fit, and alignment with company values.

 Communicate effectively with candidates regarding the status of their applications,

next steps, and job offers.

 Promote the company's employer brand to attract and retain top talent in the

HVAC/MEP industry.

 Maintain accurate and up-to-date records of recruitment activities, including candidate

profiles, interview notes, and hiring metrics.

Qualifications:

 Bachelor’s degree in human resources, Business Administration, or related field.

 Proven experience as a Talent Acquisition Specialist or Recruiter, with a focus on the

HVAC/MEP industry or related sectors.

 In-depth knowledge of recruitment best practices, sourcing techniques, and candidate

assessment methods.

 Strong understanding of HVAC and MEP disciplines, including technical skills and

qualifications required for various roles.

 Excellent communication, interpersonal, and negotiation skills.

 Ability to build relationships with candidates, hiring managers, and external partners.

 Highly organized with the ability to manage multiple priorities and deadlines

effectively.

We are looking for a Business Development Associate who will be responsible for building strategies to enhance the company's sales and overall organizational growth.

Job Responsibilities:

· Identifying and developing new business opportunities

· Developing and executing strategic sales plans

· Meeting the business goals and objectives

· Conducting market research and analyzing competitor activities

· Identifying and contacting potential clients

· Obtain contact information of potential customers through cold calling, internet research, and emailing.

· Building and maintaining long-lasting business relationships with clients

· Identify and qualify new customers based on the company’s business model and guidelines.

· Initiate and build relationships with customers through phone, marketing mailer campaigns, in-person contacts, and presentations.

· Coordinate appointments, meetings, and calls between customers and senior management for business expansions and new opportunities.

· Manage customer meetings with internal teams for project development and delivery activities.

· Updating client and lead information in the respective databases

· Developing and implementing business growth strategies

· Preparing and presenting client retention plans

· Monitoring and analyzing sales data

· Coordinating with customers about quotations & product feedback

· Creating accurate and detailed sales reports

· Maintain a database of potential customers’ details like numbers, emails, and company information.

· Work closely with the internal team to deliver business services with a high level of customer satisfaction.

· Assist in achieving targeted revenues from current and new customers.

Skills Required:

· Strong analytical skills and attention to detail.

· Committed to the team and the project.

· Good convincing skills

· Good communication skills

Experience: 0-2 years of experience in pre-sales/ telesales/ ad sales/ digital media. (FMCG sector will be preferred)

Qualification: Minimum qualification: Graduation

Languages: Must be fluent in English and Hindi

Job Type: Full-time

Schedule:

• Morning shift

Ability to commute/relocate:

• Vishakhapatnam, Vishakhapatnam - 530007, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Job Title/Designation:

Executive Assistant for CEO /Directors

Job Description:

The Executive Assistant to the CEO is responsible for providing comprehensive support to the CEO, Board of Directors, and Executive Team. This dynamic position requires the ability to anticipate needs, think critically, and offer solutions to problems with a high level of professionalism and confidentiality.

• Provide sophisticated calendar management for CEO. Prioritize inquiries and requests while troubleshooting conflicts; make judgements and recommendations to ensure smooth day-to-day engagements.
• Act as a liaison and provide support to Directors. Arrange and handle all logistics for Board meetings and events: schedule meetings; draft agendas; develop, compile, and distribute presentation materials; and record meeting minutes on behalf of Board Secretary. Adhere to compliance with applicable rules and regulations set in bylaws regarding Board matters.
• Work on creating and implementing business strategy for business growth and transformation projects while working closely with CEO.
• Ensure readiness with timely & quality output (presentations / data analytics) for all internal & external requirements/reviews
• Prepare informative Reports for decision-making.
• Preparation of executive summaries of meeting and proposals.
• Develop a good understanding of business
• Analyzing competition and market trends
• Serve as the primary point of contact for internal and external constituencies on all matters pertaining to the CEO, including those of a highly confidential or critical nature.
• Prioritize and determine the appropriate course of action, referral, or response, exercising judgment to reflect the CEO’s style and organization policy.
• Work closely with the CEO to keep him well informed of upcoming commitments and responsibilities, following up appropriately. Act as a "barometer," having a sense for the issues taking place in the environment and keeping the CEO updated. Anticipate CEO’s needs in advance of meetings, conferences, etc.
• Coordinate all Executive Team meetings and retreats and assist with staff meetings and events as needed.
• Work with the Executive Team to coordinate the CEO’s outreach activities. Follow up on contacts made by the CEO to cultivate ongoing relationships.
• Provide hospitality to all guests and help to create a welcoming environment.
• Invest in building long-lasting relationships both externally and internally.

Candidate Profile:

SUCCESSFUL CANDIDATES WILL POSSESS THE FOLLOWING QUALIFICATIONS:

• 3- 7 years of experience in EA profile
• Strong ability to execute work with a diversity, equity, and inclusion lens.
• Significant executive support experience, including supporting C-level executives
• Expert proficiency with Microsoft Office and desktop publishing software; ability to design and edit graphic presentations and materials.
• Technical proficiency and problem-solving skills related to: IT infrastructure; IT support and troubleshooting; and cloud-based environments (web-based applications).
• Decent verbal and written communication skills.
• Exceptional organizational skills and impeccable attention to detail.
• High degree of professionalism in dealing with diverse groups of people, including Board members, senior executives, staff, community leaders, donors, and funded partners.
• Make appropriate, informed decisions regarding priorities and available time.
• Ability to complete a high volume of tasks and projects with little or no guidance.
• Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround.
• Able to maintain a high level of integrity and discretion in handling confidential information.
• Excellent judgment is essential.

DESIRED SKILLS:

1. Android Development
2. Java / Kotlin
3. Javascript
4. UI / UX
5. Prototyping and Wireframing
6. Graphics and whiteboard application
7. Video-streaming and camera handling on Android