Customer Support executive

We are looking for Franchise Sales Manager to lead our franchise expansion across multiple cities in India. The role involves extensive client interaction, legal documentation, and operational oversight.  

Key Responsibilities:

- Drive franchise sales and onboard new franchise partners across India.  

- Present the franchise model and conduct multiple meetings to close deals.  

- Handle end-to-end legal documentation and ensure timely agreement signings.  

- Manage complete setup of franchise stores, ensuring seamless execution.  

- Build strong relationships with franchise partners and guide them on ROI and break-even strategies.  

- Collaborate with the marketing team to align franchise sales efforts with promotional activities.  

- Provide regular progress reports to the Chief Executive Officer.  

- Travel frequently to meet clients, conduct site visits, and oversee franchise operations.  

Qualifications & Skills:

- Proven experience in franchise sales or a similar role.  

- Strong understanding of franchise models, ROI, and break-even analysis.  

- Excellent communication, negotiation, and relationship-building skills.  

- Proficiency in handling legal documentation and agreements.  

- Ability to work under pressure and achieve sales targets.  

- Willingness to travel extensively.  

- Strong organizational and project management abilities.

Requirements

• Extensive and expert programming experience in at least one general programming language (e. g.

Java, C, C++) & tech stack to write maintainable, scalable, unit-tested code.

• Experience with multi-threading and concurrency programming.

• Extensive experience in object oriented design skills, knowledge of design patterns, and a huge passion

and ability to design intuitive modules and class-level interfaces.

• Excellent coding skills - should be able to convert design into code fluently.

• Knowledge of Test Driven Development.

• Good understanding of databases (e. g. MySQL) and NoSQL (e. g. HBase, Elasticsearch, Aerospike etc).

• Strong desire to solve complex and interesting real world problems.

• Experience with full life cycle development in any programming language on a Linux platform.

• Go-getter attitude that reflects in energy and intent behind assigned tasks.

• Worked in a startup-like environment with high levels of ownership and commitment.

• BTech, MTech or Ph. D. in Computer Science or related technical discipline (or equivalent).

• Experience in building highly scalable business applications, which involve implementing large complex

business flows and dealing with huge amounts of data.

• 3+ years of experience in the art of writing code and solving problems on a large scale.

• Open communicator who shares thoughts and opinions frequently, listens intently, and takes

constructive feedback.

Job Description:

• Excellent troubleshooting and communication skills
• Participate in requirements analysis and give estimates for development.
• Collaborate with internal teams to produce software design and architecture
• Client handling experience
• Write clean, scalable code using .NET programming languages
• Test and deploy applications and systems
• Revise, update, refactor and debug code
• Improve existing software
• Ability to work as a team player also as an individual contributor.
• Understanding of Scrum, Agile and Agile processes.

Required Knowledge, Skills, and Abilities:

• 3+ years of C#, .Net core, ASP.NET MVC professional development experience
• Candidate should have  hands-on with Logic App, Function App, Azure Function
• Working experience on SQL Server and No SQL Database
• Experience in ORM like LINQ & Entity Framework
• Knowledge of the NoSQL Database will be a great advantage.
• Great analytical skills and logical reasoning.
• Thorough understanding of object-oriented programming concepts, and data structures.
• Experience designing and consuming REST APIs
• Experience in JavaScript, jQuery or related frameworks.
• Knowledge of Code Repository systems including GIT, Github & SVN
• Should have strong practical knowledge of API Management Services (APIM)
• Good to have: Angular JS, React JS or any other frameworks.

Tools :  Visual Studio ,Visual studio code ,SQL server management studio, swagger and postman tool
Educational Qualification: BE, MCA OR Msc IT

The ideal candidate will be responsible for designing, developing, testing, and debugging responsive web applications for the company. Using Angular / React / JavaScript this candidate will be able to translate user and business needs into functional frontend design.

Responsibilities

• We use React for web application.
• Designing, developing, and testing UI for mobile and web applications
• Build reusable code and libraries for future use
• Accurately translate user and business needs into functional frontend code

Qualifications

• 3+ years' experience in frontend development
• Experience building mobile/web applications using Angular or React or JavaScript.

JOB DESCRIPTION:

• Experience range – 4 to 7 years

• Good understanding of software engineering practices, SDLC.
• Strong in analytical, design and problem-solving skills, with a strong desire to create new things, dive in wherever there’s a need and learn new things
• Hands-on experience in Java / J2EE application development using open-source frameworks like Spring.
• Experience in unit test frameworks like JUnit
• Need to optimize code and test programming modules
• Excellent Object-Oriented Analysis & Design skills.
• Must have experience in Software design using design patterns. Exposure to technical solutions will be an advantage
• Must have experience in relational database technologies with experience on databases such as PostgreSQL, MySQL
• Strong proficiency with Java programming - Must have experience on Micro-Services using Spring boot.
• Good to have experience in JavaScript
• Good to have previously worked on distributed systems
• Good to have a working knowledge of Redis
• Good to have exposure to stream processing and functional programming
• Strong sense of ownership and accountability.
• Excellent communication and teamwork skills

ROLES & RESPONSIBILITIES:

• Lead a team of 4- 8 engineers closely with complete authority and accountability to deliver high-quality software products in a fast-paced environment.
• Lead your team to design and develop applications based on Microservices architecture.
• Guide your team members on the latest technologies including Java, Spring, Spring-Boot, Angular, Hibernate, Redis, Hazelcast, Bootstrap, jQuery etc.
• Leverage development tools including AWS, GIT, Nginx, Jira, Confluence, Jenkins etc.
• Collaborate with other technical managers, architects, and product owners to build an integrated enterprise-class software product suite

Skills

• Java, Spring Boot – Must, Spring Data, ReactJS, DevOps, HTML5, CSS3, JavaScript ES6 & above – Good to have

• Developing, maintaining, and managing advanced reporting, analytics, dashboards and other BI solutions.
• Performing and documenting data analysis, data validation, and data mapping/design.
• Reviewing and improving existing systems and collaborating with teams to integrate new systems.
• Conducting unit tests and developing database queries to analyze the effects and troubleshoot any issues.
• Creating tools to store data within the organization.

The ideal candidate should be a proactive individual with strong communication skills and a team player.

Should have hands-on experience in the following:

• He or she should have experience of at least 2 - 4 years in Java development.
• Hands-on experience in designing and developing applications using Java EE platforms and at least 2 - 4 years of experience on the same.
• Should have excellent in-depth knowledge on core java, JSP, servlets, and beans
• Experience in multi-threaded server-side Java programming
• Working knowledge of web services.
• Working knowledge on hibernate and springs framework.
• Experience in writing SQL queries.
• Should have worked in an SDLC environment.
• Good communication skills.
• Experience in working effectively within a team

You will be primarily responsible for creating the sales lead funnel across targeted geographies like USA, EMEA, APAC. This role will manage a team of SDRs and will need an experienced combination of demand generation, ABM, and SaaS sales expertise.

• Develop, maintain, and execute demand generation plans aligned with business goals.
• Prioritize and group prospects according to opportunity, buyer need, persona, solution and buying cycle.
• Partner with the marketing team to develop full-fledged demand generation campaigns.
• Identify the most effective marketing messages, value proposition, collaterals, channels for personas, and key accounts in the regions.
• Plan and execute ABM strategy for all products & geographies.
• Managing, training, and motivating SDRs to drive revenue growth.

• MBA with 5+ years of experience in SaaS-based B2B demand generation or ABM roles.
• The candidate should be an expert in Hubspot.
• Looking for an experienced candidate in the USA market.
• Prior team handling experience is a must.
• Expertise in handling CRM, drip campaigns, sales automation tools, and outbound lead generation techniques.
• A keen eye on data, analytics, and insights to drive revenue targets.
• Hands-on experience in sales pipeline management and top of the funnel metrics.

You will work as part of the Sales team and report to the Sales head.

A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Xoxoday works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Roles and responsibilities:

1. Responsible for development and maintenance of applications with technologies involving Enterprise Java and Distributed  technologies.
2. Experience in Hadoop, Kafka, Spark, Elastic Search, SQL, Kibana, Python, experience w/ machine learning and Analytics     etc.
3. Collaborate with developers, product manager, business analysts and business users in conceptualizing, estimating and developing new software applications and enhancements..
4. Collaborate with QA team to define test cases, metrics, and resolve questions about test results.
5. Assist in the design and implementation process for new products, research and create POC for possible solutions.
6. Develop components based on business and/or application requirements
7. Create unit tests in accordance with team policies & procedures
8. Advise, and mentor team members in specialized technical areas as well as fulfill administrative duties as defined by support process
9. Work with cross-functional teams during crisis to address and resolve complex incidents and problems in addition to assessment, analysis, and resolution of cross-functional issues. 

Must have skills :

JAVA 8, Apache Camel, Design Patterns, Web Services (REST), RabbitMQ, Build Tool (Maven or Gradle), Version Control (SVN or Git), SQL/PLSQL, Javascript, HTML, CSS, JQuery, Application Server (Websphere/JBoss/Weblogic etc.), JUnit.

Preferred skills :

- Spring, Spring MVC, Spring Boot, Hibernate/Spring Data JPA, .

- Experience working on Node JS/Angular JS/React JS

- Working experience on Docker

- Experience working on Agile methodologies

 B.E/B.Tech/M.C.A/M.Sc(Computer science ) with first division.

- AWS Cloud exposure.

- Basic skills in using the Unix operating system logging on, sudo to another ID, navigating directory structures, debugging simple problems.

- Hands-on experience with building enterprise applications.

- Excellent trouble-shooting skills.

- Thoroughly understanding business problems and the business domain, and how potential solutions may address problems and enhance business capabilities.

- Experience in designing/development (design patterns) and testing of enterprise class systems.

- Good written and verbal communication skills.

- Ability to adapt to changing requirements.

- Ability to take direction and work with minimal supervision.

- Ability to work in deadline driven environment, and respond creatively to pressure.

- Ability to work on multiple projects simultaneously.