Customer Support executive

Job Title: Salesforce Upwork Bidder

🔹 Hiring For: Our Client – [Synexc.com]

🔹 Location: Onsite – Noida Sector 62

🔹 Working Days: Monday to Friday (5 Days Working)

🔹 Work Type: Work From Office (WFO)

🔹 Experience: 2–4 Years (Junior to Mid-Level Preferred)

Job Description:

We are hiring on behalf of our client for a motivated and detail-oriented Salesforce Upwork Bidder to join their team. The ideal candidate must have hands-on experience in bidding for Salesforce projects on Upwork and should be capable of identifying, analyzing, and converting potential business opportunities through the platform.

Key Responsibilities:

• Proactively search and bid for Salesforce projects on Upwork

• Draft compelling proposals and customized cover letters

• Manage client communication and initial project discussions

• Coordinate with technical teams to understand project scope

• Maintain and update bidding tracker/reporting tools

• Follow up with potential leads and nurture ongoing opportunities

Mandatory Requirements:

• Proven experience in bidding Salesforce projects on Upwork

• Strong written and verbal communication skills

• Understanding of Salesforce services, modules, and implementation cycles

• Ability to work independently and meet targets

• Comfortable working in an onsite office environment (WFO)

Preferred Qualifications:

• Bachelor's degree in IT, Business, or a related field

• Familiarity with other freelancing platforms (optional but preferred)

• Basic understanding of IT sales and business development

Layer Tech IT Solutions is seeking a motivated IT Business Development Executive with 1–3 years of experience. The ideal candidate will drive business growth by identifying new opportunities and building strong relationships in the IT sector.

• Identify and pursue new business opportunities
• Generate leads through online/offline channels
• Build and maintain strong client relationships
• Prepare and deliver effective sales presentations
• Meet and exceed sales targets
• Excellent communication and negotiation skills
• Knowledge of IT services and solutions is a plus

We are Looking for a Sales lead who will be closely working with the Founding team. Role will include mapping and planning the revenue and P&L; goals for the business unit and responsible for driving revenue and growth for the company's primary product line. Who has worked in B2B sales profiles for banks and financial institutions or experience of sales in Fintech Companies.

Requirements:

• Institutional Banking, Digital Solutions and TASC Accounts 

• Preferably managed digital Banking and CRM applications for Banks.

• Handling and canvasing of Government accounts, School accounts and TASC (Trust, Association, Society and Club) accounts. 

• Implementation of Digital products like IPG, VAN, UPI POS, POS, Corporate Banking in various institutions and corporate accounts.

Responsibilities:

· Assist with drafting business plans, sales pitches, presentations, reference material, and other documents as required.

· Ability to manage multiple projects concurrently and meet deadline

· Identify new business opportunities and partners

· Demonstrate strong interpersonal skills with the ability to engage effectively with various levels of management, staff, and clients

· Deepening existing partnerships for higher volume / market share

· Achieve assigned Monthly, Quarterly and Annual Targets

Qualifications and Education Requirements

· MBA in Sales & Marketing (preferable)

· 8-10 years of product / service selling experience to banks & finical services companies

Experience working with partners & generating business opportunities 

• Build and manage productive, professional relationships with clients

• Maximize revenue by selling services and achieve fortnightly and monthly client retention and revenue targets

• Systematic follow-up and time-bound closures

• Customer Relationship Management: Build and maintain strong relationships with existing and potential customers. Understand their needs and offer tailored solutions to meet their mobile repair requirements.

Required Candidate profile

• Application of sales techniques

• Ability to work independently

• Hunger to learn and grow

• Customer Orientation

We are currently hiring freelance academic editors for a wide range of subject area in Medicine.

Please read more about our freelancer role and selection process below. If interested, please click on ‘Apply now’.

Freelance Editors

Freelance editors play a pivotal role in our business model and help us in ensuring author satisfaction by editing academic papers meant for publication in highly acclaimed international journals, across a vast range of subject areas.

What’s in for you?

v Possibility of a guaranteed monthly income while freelancing:

Apart from offering work in the typical freelancing manner, we also offer opportunities that guarantee a minimum monthly/annual income, along with the possibility of an additional annual bonus (monetary), based on your overall performance.

v A smooth performance-driven progression curve with an effective feedback mechanism:

This ensures that the expectation mismatch is nearly zero. In the past, the strong professional bonding with our freelance editors has also led to mutual recommendations—a definite plus factor!

v A rewarding experience, both monetarily and intellectually:

You will get the opportunity to apply your domain knowledge and skills to help non-native authors present their work to the world through esteemed journals and renowned conferences, with the flexibility of timings dedicated to editing.

Qualities we look for in our freelance editors

§ Proficiency and competence in the most widely spoken language across the world—English!

§ Knack for diligently editing, restructuring, and polishing articles written by non-native speakers

§ Format manuscripts in terms of citation style, layout, section headings and tense usage to conform with academic conventions

§ Preservation of the author’s intended meaning even in papers where the content requires extensive revision

§ Extensive subject matter expertise

§ Minimum 2 years of relevant copyediting/academic editing experience

* Freelance editors also thoroughly format the manuscript as per mentioned journal guidelines when clients opt for our journal formatting service

A glimpse at what you would edit

You will be assigned papers of varying difficulty levels (in terms of English, subject matter expertise, and extent of revision needed) written by non-native speakers in either English or their native language (translated papers). These papers are written by what we believe constitute an eclectic group of authors and writers, i.e., we receive work from not only scientists, researchers, and students but also corporates, linguists, and common man trying to communicate in English—from the latest in cutting-edge technology to the timeless fascination with history and arts!

Selection Process

· Step 1: Please click on “Apply Now” and fill the application form.

· Step 2: After hitting the submit button, you will be directed to our sample test platform for Stage I, Stage II and Stage III; you will receive an email for the same.
a. Stage I and II: Multiple-choice quiz
b. Stage III: Sample editing test under your preferred subject expertise

· Step 3: A cumulative score of all the three stages are taken into account as per our benchmarks to present you with a contract, which includes a freelancer agreement, terms of service, and other relevant documents.

· Step 4: Upon completion of the required hiring formalities, we induct you in our expert pool of freelance editors.

Know more about:

Enago @ https://www.enago.com/about-us.htm

Meet our editors @https://www.enago.com/careers/editors-testimonials.htm

• Directly impact revenue generation
• Advise patients about the service through structured way.
• Understand patients profile & problems to explain the benefits 
• Hand holding the patients throughout their journey

Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team.

Skills:

• Very good communication skills
• Experience of managing customer support team of atleast 10 members for international customers.
• Good Customer facing skills
• Good experience of managing teams
• Good technology background required for understanding complex technology issues.

Responsibilities:

• Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools.
• Keep your team motivated.
• Keep tab on all issues which are reported by various sources
• Keep in touch with Product team for new releases and training teams according to their responsibility
• Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality
• Report to management about customer success reports
• Invent/discover new channels and method to improve customer success
• Manage  budgets of Customer support team requirements
• Take care of hiring and retaining customer support teams
• Do upkeep of tools used for Customer success such as fresh desk, chat etc.

Information Security Responsibilities:
You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books,  recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess.  You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources. 

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