International business developer

Designation: Account Director Team: Account Management

Grade: 6

Job Location: Mumbai/ Gurugram

Reporting Manager: Business Head

Job Purpose

The Account Director is responsible for maintaining a leadership position in the market by contributing to:

● Success of a set of assigned client accounts, leading to account renewals and upsells

● Building of capable, independent and motivated teams

● Accurate internal planning, budgeting and forecasting

Role Responsibilities & Deliverables

1. Strategic ● Create plans, budgets & forecasts for internal consumption and usage ● Review & vet decoded client briefs of existing clients every quarter and of new clients as they come in ● Create and communicate Annual Operating Plans (AOP) basis the clients’ decoded briefs. Update the AOP incase of significant modifications in the client’s brief or digital platform policies during the course of the year ● Create quarterly execution plans based on internal plans and decoded client briefs ● Update resource planning basis quarterly FTE and utilization mapping ● Maintain monthly client P&Ls ● Ensure achievement of billing targets by the team ● Ensure timely renewal of contracts. Identify any obstacles to contract renewal well in advance, and resolve (or escalate) the same

2. Communication & Coordination

● Monthly / Quarterly (as pre-defined) meetings with clients to build relationship, understand client’s strategic / growth plans and identify upsell opportunities ● Monthly communication with clients to provide updates and collect feedback ● Ensure timely and proactive response to client emails (by self and by team) Mumbai | Gurugram

3. Account Management

● Brainstorm (when required) with relevant teams for client pitches and execution of briefs ● Ensure accurate referencing and industry benchmarking by the team ● Upsell offerings to existing clients based on specifically identified needs of the client ● Strategic intervention and inputs to the competitor analysis process. Identify process improvements, new potential offerings and internal training needs basis the same

4. Finance ● Follow up with the client for any overdue payment and ensure it’s release incase the Associate AD isn’t able to ● Review quarterly financial trackers and update the management on the same. Provide necessary inputs and course correction where required

5. Team ● Hire capable, independent resources that can understand, communicate and execute client briefs accurately ● Create a team culture of research and self-development ● Work with the L&D team to structure training programs that directly impact work quality along with specific competencies

Core Competencies

1. Business & Financial Acumen ● Fluency in comprehending, tracking and maintaining financial data ● Keenness in understanding Client business with the aim at linking team efforts with Client revenue

2. Leadership & Team Management ● Lead by example & mentor team members ● Keep team members motivated at all times ● Ensure quality resources are brought on board ● Provide appropriate level of feedback concerning team progress (via performance reviews and on the job feedback) ● Train, mentor and motivate the team Mumbai | Gurugram

3. Industry Knowledge ● Monitor competitor offerings and identify potential business avenues ● Update self and the team on the latest industry trends

4. Customer Focus ● Keep client needs in mind while framing strategies ● Timely resolution of client escalations

5. Planning & Organizing ● Tactfully prioritise tasks and projects to manage work across brands ● Deliver quality work within deadlines with the available resources

6. Communication ● Excellent written and verbal skills ● Ability to clearly articulate complex ideas and strategies to clients and the team ● Ability to sell work and ideas, and respond positively to feedback

Desired Qualifications & Expereince

1. UG - Any Graduate - Any Specialization OR PG - Any PG Course – Any Specialization; Post Graduation Not Mandatory.

2. Candidates with 5+ years of work experience can apply. Should have preferably been involved in Client Servicing, Strategy and Execution – All three

3. Prior team management experience preferred

4. Proven & demonstrable experience of being able to work under pressure and multi-task. Should be comfortable with handling pressure since the role demands it

Job Title: Executive Assistant to CEO

Job Description: We are looking for candidates with Good communication skills and are energetic to join our team as an executive assistant!!

Requirement:

• Good communication and interpersonal skills
• Must be good in handling calls
• Must be a graduate
• MS office

Responsibilities:

• Assisting the CEO with the day to day tasks
• Setting up meetings
• Managing tasks and updating
• Calendar management
• Email drafting and reverting
• Handling calls for the CEO
• Managing the floor and supervising

Key Responsibilities:

-Provide technical support and troubleshooting assistance to end-users for hardware, software, and networking issues.

-Must have the knowledge of SharePoint.

-Manage and maintain Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint.

-Administer and monitor Microsoft Azure services, ensuring smooth operation and security compliance.

-Perform machine repairs and maintenance tasks, including diagnosing hardware issues and replacing faulty components.

-Collaborate with third-party IT vendors for procurement, installation, and maintenance of IT infrastructure and services.

Requirements:

*Bachelor's degree in Computer Science, Information Technology, or related field.

*Minimum 2 years of experience in IT support roles, with proficiency in Microsoft 365 and Microsoft Azure.

*Strong knowledge and experience in machine repairing and troubleshooting hardware issues.

*Excellent communication and interpersonal skills, with the ability to effectively interact with end-users and third-party vendors.

*Ability to work independently and prioritize tasks in a fast-paced environment.

Certification in Microsoft 365 or Microsoft Azure is preferred but not mandatory.

• 5+ Years of experience in performance testing
• Must have proven experience in JMeter.
• Willing to join in a short notice period (20-25 days)
• Excellent proficiency in architecting and designing performance tests at an enterprise/application level on a variety of technical stacks based on the understanding of the architecture
• Excellent analytical skills and proficiency to dig down and pinpoint performance issues and recommend probable tuning solutions

• Monitor and maintain office equipment; inventory supplies and order replacement supplies as needed
• Create, update, and maintain personnel records, financial records, and other records/data
• Support department managers, staff, and CEO
• Coordinate building and maintenance issues for general repair and updates
• Monitor incoming and outgoing mail; receive and sign for mail/packages from couriers and deliver to the proper recipient
• Prepare correspondence, documentation, or presentation materials
• Assist other departments with administrative or clerical support
• Routine Calling and communication duties in specific hours in different segment

Required Skills:

• Bachelor’s degree in business, administration, or a related field preferred
• Prior experience handling administrative responsibilities or related field
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel); scheduling appointments/updating calendars a must.
• Highly organized multitasker who works well in a fast-paced environment
• Willingness to learn and to grow with the company
• Excellent written and verbal communication skills

Designation - Enterprise Account Manager
from IT Software Company only. Emailing company background will be added 

advantage. 

Job description 

The Enterprise Account Manager (EAM) sells IceWarp collaboration solution direct to the company’s most 

strategic, complex Key accounts. EAM will have significant experience of selling complex software 

solutions to large enterprise accounts. Typically manages up to 15 qualified large Enterprise accounts. 

Primary Duties / Responsibilities 

1. Establish relationships and engage at executive levels within assigned accounts to identify and 

sell IceWarp products and services direct to the company’s most strategic, complex named 

accounts. 

2. Strong customer interaction at the Sr. Management level with support on forming a relationship 

with C level contacts within these accounts. 

3. Build up strategic contacts at CIO, managing director and executive level 

4. Carry a revenue quota to meet or exceed sales targets and demonstrate continuous progress 

towards achieving account strategies. 

5. Identify, develop, execute, and maintain account strategies to drive adoption of IceWarp product 

and services revenue within assigned enterprise accounts who are key, strategic and may have 

complex requirements. 

6. Establish and maintain close relationships with internal Presales, support, Marketing & 

Management team to access and leverage from appropriate internal resources. 

7. Provide regular and efficient updates on assigned accounts to sales management. 

8. Ensure accurate and timely forecasts in CRM. 

Knowledge, skills, abilities 

1. Demonstrated track record of establishing strategic executive level relationships to position and 

sell software and services to listed companies. 

2. Individual with 5-10 years’ experience of solutions sales with minimum 3 years’ experience in 

establishing strategic executive level relationships with Global 1000 enterprise customers. 

3. Proven ability to develop and maintain strong working relationships with internal marketing, 

technology, implementation, and product development teams. 

4. Strong consultative selling ability – critical questioning, listening, analytical, negotiation, 

communication, and presentation. 

5. Demonstrated ability to develop and articulate compelling qualitative and quantitative business 

cases for IT solutions. 

6. Proven ability to manage long, complex sales cycles from beginning to end and ability to close 

large complex deals with enterprise accounts. 

7. Excellent written and verbal communication skills including the ability to effectively present to both 

technical and executive audiences.

Backend Engineer (GO Developer)

Remote Working | Engineering Team | Full-time
Candidates from Product development background only will be taken ahead.

The Impact you will create in the Job:

Build campaign generation services which can send app notifications at a speed of 10 million a minute.

Dashboards to show Real time key performance indicators to clients.

Develop complex user segmentation engines which creates segments on Terabytes of data within few seconds.

Leverage the power of Kubernetes to maintain clusters running inside VPC's across the world.

Building highly available & horizontally scalable platform services for ever growing data.

Use cloud-based services like AWS Lambda for blazing fast throughput & auto scalability.

You will build backend services and APIs to create scalable engineering systems.

As an individual contributor, you will tackle some of our broadest technical challenges that requires deep technical knowledge, hands-on software development and seamless collaboration with all functions.

You will envision and develop features that are highly reliable and fault tolerant to deliver a superior customer experience.

Collaborating various highly-functional teams in the company to meet deliverables throughout the software development lifecycle.

Identify and improvise areas of improvement through data insights and research.

What we look for?

3-6 years experience in developing high scale internet applications/API based services.

Worked with GoLang as a primary language

Experience with High scale real time architectures

Experience with queueing systems like RabbitMQ, Kafka etc

Experience with Elasticsearch would be a plus

Having hands on experience with Kubernetes would be a plus.

Understanding of SMTP protocol would be a plus

Experience with MTA will be an added advantage.

Very strong analytic and problem-solving skills.

Enjoys working at solving challenges that come with developing real time high scale applications.