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50+ Technical support Jobs in India

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StarApps Studio

at StarApps Studio

2 candid answers
4 products
Shreya Pillai
Posted by Shreya Pillai
Pune
2 - 3 yrs
₹5L - ₹10L / yr
Customer Support
HTML/CSS
Technical support
Customer Success
English Proficiency
+3 more

At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Technical Support Specialist is well-versed in Shopify products.


This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.


We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies.


The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.


Please note that the night shift will be scheduled between 6 pm and 3 am.


What you'll be doing:

  • Engage with customers, understand their needs, advise them, and solve their problems.
  • Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
  • Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
  • Answering pre-sales questions of potential customers, following up with them, and helping in onboarding.
  • Record Cancellation Reasons for Customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
  • Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

  • Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
  • Outstanding written & spoken communication skills.
  • Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
  • Strong time-management and prioritization skills to work with multiple customers.
  • Good Understanding of web technologies like HTML & CSS.

Desired Skills & Experience

  • Bachelor’s Degree Computer Science Related
  • Minimum 2 years of experience in a night shift customer support role
  • Strong problem-solving skills
  • Organized and reliable self-starter who can work independently

What we offer:

  • We care about you; therefore, you'll be offered a competitive salary.
  • We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences
  • Flexible holiday policy to help you plan your vacations better.
  • Performance-based rewards and incentives


For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio


This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

Read more
StarApps Studio

at StarApps Studio

2 candid answers
4 products
Shreya Pillai
Posted by Shreya Pillai
Pune
1 - 3 yrs
₹5L - ₹10L / yr
Customer Support
HTML/CSS
Customer Service
English Proficiency
Content Writing
+3 more

At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Customer Support Specialist is well-versed in Shopify products.


This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.


We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies. The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.



What you'll be doing:

  • Engage with customers, understand their needs, advise them, and solve their problems.
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
  • Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
  • Answering pre-sales questions of potential customers, follow-up with them, and helping in onboarding.
  • Record cancellation reasons for customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
  • Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

  • Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
  • Outstanding written & spoken communication skills.
  • Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
  • Strong time-management and prioritization skills to work with multiple customers.
  • Good Understanding of web technologies like HTML & CSS

Desired Skills & Experience

  • Bachelor’s Degree Computer Science Related
  • Minimum 2 years of experience in a customer support role
  • Strong problem-solving skills
  • Organized and reliable self-starter who can work independently

What we offer:

  • We care about you; therefore, you'll be offered a competitive salary.
  • We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences.
  • Flexible holiday policy to help you plan your vacations better.
  • Performance-based rewards and incentives.


For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio


This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

Read more
Customer Service Executive
Mumbai
0 - 2 yrs
₹1L - ₹3L / yr
Communication Skills
Problem solving
Time management
language proficiency
Technical support


Job Title: Customer Service Executive

Job Description:

As a Customer Service Executive, you will play a crucial role in delivering excellent customer experiences. You will be responsible for handling customer inquiries, resolving issues, and ensuring overall satisfaction. Strong communication skills, empathy, and a solution-oriented mindset are key to success in this role.

Must-Have Skills:

  1. Communication Skills: Exceptional verbal and written communication skills to interact effectively with customers.
  2. Customer Focus: A customer-centric approach with the ability to understand and meet customer needs.
  3. Problem-Solving: Strong problem-solving abilities to address customer issues and find satisfactory resolutions.
  4. Empathy: Ability to empathize with customers and provide support in a compassionate manner.
  5. Multitasking: Capacity to handle multiple tasks efficiently in a fast-paced environment.
  6. Adaptability: Flexibility to adapt to changing situations and customer requirements.
  7. Team Collaboration: Ability to collaborate with cross-functional teams to achieve customer satisfaction.

Good-to-Have Skills:

  1. Product/Service Knowledge: Familiarity with the company's products or services.
  2. Previous Customer Service Experience: Prior experience in a customer service role is advantageous.
  3. Technical Proficiency: Basic technical skills to navigate systems and assist customers with online platforms.
  4. Time Management: Efficient time management skills to prioritize and meet deadlines.
  5. Language Proficiency: Additional language proficiency may be beneficial, depending on the customer base.


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Hipla By InVentry
Remote only
1 - 4 yrs
₹1L - ₹5L / yr
Technical support
Zendesk
Customer Service

An exciting opportunity has arisen for a 1st Line Technician to join our growing InVentry support team. This team is a vital part of the organization, as we're the first point of call for our 8,000+ customer base (and growing! ). We aim to deliver world-class service & make customers feel part of the team, working closely together to resolve technical issues.


Responsibilities:

  • Answering incoming support queries from our customers via calls and live chat
  • Logging and responding to customers through our ticketing system, Zendesk
  • Managing assigned tickets promptly, ensuring customers are kept up to date
  • Resolve customer queries using remote support software, following all correct processes to come to a timely resolution
  • Assist in updating and building our customer knowledge base & best practice guides
  • Meeting SLA's and KPI's


Requirements:

  • Tech-savvy and have a passion for customer service
  • A strong problem solver and think logically at all times
  • An advocator of our one-team mentality and a great team player
  • A great listener and pride themselves on their impeccable communication skills
  • Great at driving their personal development


Read more
HighLevel Inc.

at HighLevel Inc.

1 video
31 recruiters
Shahabaj Pattan Khan
Posted by Shahabaj Pattan Khan
Remote only
6 - 15 yrs
Best in industry
Team Management
Technical support
Performance management
Performance appraisal
SaaS

Who We Are:

Founded in 2018, HighLevel Inc. is a B2B SaaS Platform catering to Marketing Agencies. We aim to provide a comprehensive solution for marketing agencies, offering cutting-edge tools and seamless client service. Our diverse clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center/Sales agencies, and freelancers. We serve various niches such as real estate, dental & medical, local businesses, e-commerce, professional, and field services.


Our platform encompasses a wide range of products, including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, and more. Currently, we support over 20,000 agencies and 300,000 small & medium businesses. Our remote team of 800+ professionals operates across 15 nations.


Who You Are: 

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.


Essential Functions:

  • Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture.


  • Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.


  • Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; and implementing change.


  • Being able to interpret data that translates into action to improve the team. 


  • Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability.


  • Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; and analyzing information and applications.


  • Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; and implementing changes.


  • Responsible for providing employees with technical resources; providing technical advice; resolving problems; and disseminating advisories, warnings, and new techniques.


  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations. 


  • Act as an escalation point for high-severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 


  • Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration.


  • Be readily available with cameras on throughout the shift to assist customers and team members via Zoom.


Experience/Education/Certifications Required:

  • Associate's/ Bachelor's degree or equivalent experience
  • 5+ Years in management 
  • SaaS software experience
  • Several years running technical customer-facing teams.
  • Experience in managing a team of over 20+ 
  • Project management skills 
  • Leading a results-driven team 
  • People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
  • Strong collaboration, time management, influencing and prioritization skills are critical to the success of this role
  • The ability to build and maintain relationships internally with the team and with customers
  • Excellent listening, presentation and communication skills at all levels
  • The ability to partner with customers and team members in developing their strategic direction
  • The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
  • Strong customer-facing communication skills
  • Demonstrated data-driven approach to problem solving
  • Must be a go-getter and not afraid to ask questions
  • Must have basic computer and Excel skills


Language Skills Required Vs. Preferred: 

  • Fluent in English.
  • Demonstrated verbal and written communication skills.


EEO Statement:

At HighLevelwe value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

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HighLevel Inc.

at HighLevel Inc.

1 video
31 recruiters
Shahabaj Pattan Khan
Posted by Shahabaj Pattan Khan
Remote only
1 - 3 yrs
Best in industry
Customer Success
Onboarding
Implementation
Technical support
Account Management

About Us:


Founded in 2018, HighLevel Inc. is a B2B SaaS Platform catering to Marketing Agencies. We aim to provide a comprehensive solution for marketing agencies, offering cutting-edge tools and seamless client service. Our diverse clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center/Sales agencies, and freelancers. We serve various niches such as real estate, dental & medical, local businesses, e-commerce, professional, and field services.


Our platform encompasses a wide range of products, including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, and more. Currently, we support over 20,000 agencies and 300,000 small & medium businesses. Our remote team of 500+ professionals operates across 15 nations.


About Role:


We are seeking a White Label Mobile App Account Specialist to join our team. In this role, you will be responsible for managing our White Label app deployments, setting up and maintaining clients Apple and Google Play store accounts, ensuring timely updates and maintaining a healthy relationship with these clients


Responsibilities:


  • Own the whitelabel customer relationship for the lifetime of the customer
  • Monitor new sale events and work with the customers to complete all prerequisites before initial deployment
  • Proceed to initial deployment which includes
  • Setting up access on apple / google accounts
  • Setting up listing specifics
  • Creating multiple security keys and putting them in the right systems in a secure and professional manner
  • Provide exceptional IT support to end-users, troubleshooting and resolving technical issues during onboarding
  • Work closely with developers, testers, and product owners to ensure smooth and efficient deployment of new app versions
  • Get user feedback, and take appropriate actions to ensure user satisfaction
  • Stay up-to-date with the latest app store guidelines and policies, and ensure compliance with them
  • Provide regular reports on version updates and user feedback to the management team


Requirements:

  • Bachelor's degree in computer science or a related field
  • Experience with using multiple dashboards specifically for deployment on both iOS and Android platforms
  • Strong proficiency with using MacOS and good task management and multitasking skills
  • Strong ability to troubleshoot and resolve technical issues related to mobile app on the basis of support documentation
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced and dynamic environment
  • Strong attention to detail and problem-solving skills
  • Proficient in data entry and coordination of data across multiple data management systems.
  • Proficient in managing Google Sheets
  • Proven ability to work independently as well as in a team


If you have a passion for exceptional IT support, and building and maintaining meaningful and productive relationships with customers, we encourage you to apply for this exciting opportunity as a White Label Mobile App Account Specialist.


Interested candidates should be ok with Rotational Shifts.


This role is 100% remote for residents of India.


EEO Statement:


At HighLevel we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing awesome service to our clients and learning from one another along the way!

Read more
HighLevel Inc.

at HighLevel Inc.

1 video
31 recruiters
Shahabaj Pattan Khan
Posted by Shahabaj Pattan Khan
Remote only
1 - 5 yrs
Best in industry
SaaS
Technical support
Product support
Customer Support

Who We Are: 


HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in the coming years. 


We currently have 700+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.  


Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. 


Want to learn more? Check out our year-in-review: https://blog.gohighlevel.com/highlevel-2022-year-in-review/ and visit our website www.gohighlevel.com


Who You Are: Is “customer service” your middle name? Do you look for proactive ways to get in front of customer inquiries before they become issues? Do you understand the differences between Customer Success and Customer Support, but can thrive in either role? We are looking for strategic thinkers with creative problem-solving skills, excellent communication and a belief that all-hands-on-deck teamwork and collaboration are the keys to success!


The other requirements for this position are:



  • Previous customer service experience in a relevant capacity - even better if you’ve been in Customer Success or Customer Support / Tech Support/Product Support from Product company preferably B2B SaaS
  • Excellent written/verbal English communication skills are required, fluency in other languages is a plus!
  • Ability to easily adapt to CRM systems and automation tools.
  • You can maintain a positive, empathetic, and professional attitude to customers/clients at all times.
  • Ideally, you LOVE tech, and marketing, and are constantly learning new things.
  • Ability to pass a pre-employment background check specific to the position applied for.


Day-to-Day: On a day-to-day basis you will be building strong relationships with our clients to ensure a successful experience with HighLevel products and services. This may include:

  • Fielding and servicing all direct customer inquiries and requirements, working in conjunction with the internal teams in accordance with agreed strategies and business plans.
  • Assisting with new client trial-to-pay conversion through contributing to demos, taking part in presentations, and speaking to the long-term success of clients.
  • Daily correspondence through any number of channels, including video conferencing, email, telephone and social media inquiries - from customers regarding requirements that include product information, pricing, services, and delivery information.
  • Providing customer service on small to midsize accounts of moderate complexity.
  • Providing regular status reports and communication on the progress of client concerns, issues, and bugs both internally and externally.
  • Conducting product training to clients as needed.
  • Addressing and resolving customer conflicts in an effective and professional approach.
  • Acting as a liaison with colleagues throughout all HighLevel departments to drive a common strategy.

 

Job Type: Full-time

Read more
Abmiro

at Abmiro

3 recruiters
Mithil Shah
Posted by Mithil Shah
Remote, Pune
0 - 3 yrs
₹1.2L - ₹1.8L / yr
Customer Success
Customer Support
Customer Service
Technical support
Communication Skills
+1 more

Job Description


This is a remote position.


About the Company:


Abmiro, a fast growing Software-as-a-Service(SaaS) based product company HQ in Pune, India is looking for senior tech roles for its product Postree. We have an onsite office in Ireland and we are growing aggressively and looking for talented people who want to make a real difference.


We are building a product that is going to be used by thousands of businesses and help them overcome their real world problems. We are taking you on an entrepreneurial journey with a vibrant team and a massive market opportunity. If this excites you, then this is an opportunity you should not miss.


Abmiro is currently seeking a friendly and highly skilled customer success executive to provide enterprise-level support to our vast international customer base. he/she must be able to provide support via phone, web, email, chat, and other channels as needed.


Excellence in customer service skills is a must. We are looking for a self-motivated person who is willing to take ownership of customer issues, complaints and queries reported and see those problems through to resolution.

 

If you love to explore CRM platforms and wish to have regular interaction and dialog with our customers across the globe, we are looking for you!

 

We are having our best year yet here in 2022 and looking for talented people who want to make a real difference.



Requirements


Responsibilities and Duties:

  1. Manage growing support teams
  2. Manage inbound calls, chats, ticketing system and emails.
  3. Taking ownership of tickets, acknowledging them for confirmation to the customer.
  4. Guide Customers with technical or non-technical problems
  5. Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
  6. Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers
  7. Good written communication skills to ensure proper recording of all customer interactions and closure of all presented issues
  8. Commitment to documenting knowledge in the form of knowledge base tech notes and articles
  9. Act as a liaison between the delivery team, customers and vendors.
  10. Proactively work on building process improvements to enhance the customer experience.

 

Technical Knowledge and Skills:


  1. BE degree in Information Technology, Computer Science, BCA, BCS or similar
  2. Work experience in technical support, IT support, or as a technical engineer is a plus
  3. Aptitude for problem-solving
  4. Excellent client-facing/customer service skills
  5. Excellent written and verbal communication skills
  6. Ability to focus and follow-through to the resolution of issues
  7. Ability to diffuse tension and work the issue at hand

Basic knowledge of MySQL, Shell Scripts, etc is a plus


Benefits


What We Provide -

  1.  Opportunity to improve & learn new things.
  2.  Be part of a dynamic young and friendly team that strives for top quality and fantastic work culture
  3.  Hell lot of stuff to innovate and learn at the same time
  4.  Opportunities and guidance to learn new technologies, share knowledge and grow within the company and sector.
  5.  Company benefits including Provident Funds, Insurance, personal growth opportunities, technology growth opportunities etc.

 

 

Location: Pune (Remote)

PS: We're a small team, and your impact is going to be huge!

Read more
Amazon India

at Amazon India

1 video
58 recruiters
Shane Mathews
Posted by Shane Mathews
Chennai
4 - 15 yrs
₹15L - ₹25L / yr
Java
Python
C++
Linux/Unix
Technical support
+3 more

Are you interested in joining the team behind Amazon’s newest innovation? Come help us work on world class software for our customers!


The Amazon Kindle Reader and Shopping Support Engineering team provides production engineering support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success


Job responsibilities

  • Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
  • Work on operations and maintenance driven coding projects, primarily in Java and C++
  • Software deployment support in staging and production environments
  • Develop tools to aid operations and maintenance
  • System and Support status reporting
  • Ownership of one or more Digital products or components
  • Customer notification and workflow coordination and follow-up to maintain service level agreements
  • Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set


BASIC QUALIFICATIONS

  • 4+ years of software development, or 4+ years of technical support experience
  • Experience troubleshooting and debugging technical systems
  • Experience in Unix
  • Experience scripting in modern program languages
  • Experience in agile/scrum or related collaborative workflow
  • Experience troubleshooting and documenting findings


PREFERRED QUALIFICATIONS

  • Knowledge of distributed applications/enterprise applications
  • Knowledge of UNIX/Linux operating system
  • Experience analyzing and troubleshooting RESTful web API calls
  • Exposure to iOS (SWIFT) and Android (Native) App support & development
Read more
Loop AI

at Loop AI

2 candid answers
Vinod P
Posted by Vinod P
Remote only
1 - 5 yrs
₹20L - ₹25L / yr
Customer Success
Presales
SaaS
Product Strategy
Technical support
+2 more

About the role


In Loop, we work in super small teams, in very high velocity.


You will be part of such a team, and work day to day with all the team at Loop, plus the founders.


As a generalist, you can wear many hats, and will function across business units.

  • Customer Success: You'll work directly with customers, and make sure that we are building what users want
  • Sales: Speak with customers directly, in a pre-sale fashion. Maintain communications and optimise our CRM
  • Must-haves: Engineering Background is a plus.

Must haves.

  • Must have done this before, or be willing to learn fast.
  • Must be fast. We operate at 200mph, and so do you. -Must be relentless. We never stop, so you are even faster than us. -Must have customer driven. We think customers first and so should you. -Must be driven and go above and beyond. -Must be able to explain and communicate clearly. -Must be prepared to challenge us and disagree. We are thinking and acting as a team. -Must be able to work autonomously. -Must want to work hard. -Last but not least, you are genuinely a nice person.


Big plus You are a founder before


Founders


The team is made of Staff engineers, Senior Managers with a combined 25+ years of experience in Google, Uber, Flipkart and ShareChat.


Sundar is an IITM CS Graduate. Previously, he built Traffic Models, Driver positioning algos that power ETAs for Uber, led teams that built the RecSys for Moj(Indian equivalent of TikTok with >100M users), and represented India in ACM ICPC World Finals.


Anand is a Bits Pilani CS Graduate. Previously he has worn hats including building the first supply chain management of Flipkart in 2012 and being in the first 100 eng, running a FinTech startup for 1.5 years, managing large teams eng at Uber and building the pickup experience for Uber.


Vinod is a Bits Pilani EE Graduate. Previously he was a senior manager at Google managing data science,analytics and operations functions for products across several verticals like assitant,search, trust.

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Mumbai, Navi Mumbai
2 - 6 yrs
Best in industry
Technical support

Company Profile:

A global industry leader in the manufacturing industry for over 90 years, we are dedicated to keeping the world in motion across a diverse range of sectors, from conveyor systems to container cranes. Our cutting-edge drive technology is a cornerstone of modern mechanical and plant engineering, and we continue to shape the trajectory of this field both now and in the future.


Key Facts:

The workforce of over 21,000 worldwide, including 900 engineers and 600 researchers, as well as a significant number of trainees and development professionals. Achieved sales totalling 4.2 billion Euros, reflecting our substantial impact on the industry. Our commitment extends beyond business, as we actively prioritise inclusion, diversity, fair partnerships, and responsible resource utilization. With a presence in 54 countries, we maintain 17 production facilities and 88 Drive Technology Centers across five continents, ensuring rapid response, short delivery times, and personalized on-site assistance to our customers.


Responsibilities:

  • Conduct on-site service visits for the commissioning of inverters.
  • Provide online service support to customers and branch engineers via telephonic conversations for electronics service and commissioning.
  • Perform on-site service for SEW's electronics products, effectively diagnosing and resolving issues.
  • Maintain thorough service documentation for all conducted services.
  • Act as the primary contact for Germany, providing application and technical support for electronics products in collaboration with the Manager of D&A.
  • Contribute to application engineering by developing new applications for complete drive management, in coordination with the Manager of D&A.
  • Assist the repair department in critical or crisis situations.
  • Offer technical support for switching cabinets through local vendors as per customer requirements.
  • Ensure the maintenance and proper functioning of the Service centre, tools, equipment, and timely calibration.
  • Provide training on service and application development for both customers and SEW employees.
  • Maintain the Quality Manual System.


Authorities:

  • Plan and execute Electronics Service Jobs on-site based on priority, jointly with the Manager of D&A.
  • Make decisions regarding component replacement during job execution, in collaboration with the Manager of D&A.
  • Possess authority to certify warranty cases on-site or in-house, working jointly with the Manager of D&A.


Dimensions:

  • Handle approximately 40 service jobs per year.
  • Contribute to the execution of 8 to 10 new application projects annually.


Profile:

  • Education: Bachelor's degree in Electrical / Electronics from a recognized institute.
  • Experience: Minimum 2-3 years in Drives & Automation.
  • Skills: Proficient in servicing or maintaining drives and automation products. Good communication skills would be an added advantage.


What We Offer:

  • An open and transparent working culture with clearly defined job responsibilities.
  • Opportunities for outstanding employee development through structured training and mentoring.
  • Personalized training and support from experienced managers and colleagues.
  • State-of-the-art facilities and working conditions, utilising cutting-edge technology.
  • A responsible organization committed to energy efficiency, social responsibility, and environmental protection.
Read more
Truffle
Ahmedabad
2 - 5 yrs
₹5L - ₹6L / yr
Microsoft Windows
Customer Relationship Management (CRM)
Interpersonal Skills
Network
ipados
+3 more

Position Responsibilities

●      Answer technical support phone calls on software/hardware.

●      Respond in writing via email to cases entered into an online self service portal.

●      Gather and document all information pertaining to a customer issue into a case ticket, respond to new cases within established timeframes, manage caseload and provide updates to customers with open cases, effectively troubleshoot assigned cases and identify those that need escalation to Senior Analysts.

●      Accurate gathering of data, should a call not be resolved during the initial phone call, it is imperative that the case have the entire details of the issue and suggested recommendations for resolution. If a caller requires additional support of the issue, all pertinent information should be captured for the next analyst.

●      Escalates design, reliability, and maintenance problems to the Technical Support Team Lead / Product Manager.

●      Being proactive and taking the initiative are keys to success. Utilization of slow business periods to train on software functions identified by the Technical Support Team Lead is essential.

●      Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation.

●      Periodic Installation and Training of software/hardware for clients via remote connection.

 

Position Requirements

●      Able to work patiently with end-users of both a technical and non-technical background.

●      Strong team player and solution oriented.

●      Ability to negotiate alternatives, know when to escalate a problem, or when to ask for assistance in dealing with the various problems reported.

●      Strong English communications skills, both verbal and written. Must communicate effectively and establish customer rapport quickly while complying with established support processes and procedures.

Knowledge and Skill Requirements

●      Proficiency with Microsoft Windows Operating Systems: 7, Server 2003, Server 2008, Server 10, 11 (x32 & x64)

●      Basic Working knowledge of PC networking, including Network+

●      Familiarity with PC remote control software.

●      Familiarity with google workspace, including docs, sheets, gmail

●      Good analytical problem solving skills.

●      Experience with the standard MS Office suite, including MS Word, Excel and Access.

●      Experience with iPadOS, iOS, MacOS, Android

Read more
STAR IT SOLUTIONS
Bhuvnesh Kapoor
Posted by Bhuvnesh Kapoor
Delhi, Gurugram, Noida
1 - 9 yrs
₹2L - ₹5L / yr
Technical support
Computer Networking
Software installation
Desktop administration
CCTV Support

Need Smart IT support Engg for Desktop / Network / IT support for daily routine troubleshooting, and for ongoing turnkey projects.


Lots of learning on the latest IT products

Training provided

Read more
Itcg Solutions
Baroda
3 - 5 yrs
₹3.5L - ₹5.5L / yr
Presales
Technical support
Network Security
Presales Engineer

Pre-sales engineer job description


Here are some key qualifications:


Bachelor’s degree or a combination of education and experience in engineering, information systems, or business administration

3+ years of industry experience, including two or more years in sales engineering or consulting

Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills

Attention to detail, plus analytical and problem-solving capabilities

Positive, service-oriented personality

Willingness to travel


PRE SALES ENGINEER SKILLS AND PERSONALITY TRAITS

We calculated that 8% of Pre Sales Engineers are proficient in Sales Process, Pre Sales, and Cloud. They’re also known for soft skills such as Interpersonal skills, Problem-solving skills, and Self-confidence.


We break down the percentage of Pre Sales Engineers that have these skills listed on their resume here:


Sales Process, 8%

Developed and delivered technical presentations and software product demos for clients during sales process.


Pre Sales, 8%

Awarded Pre Sales Engineer of the Quarter 3 consecutive quarters in the highest revenue generating region.


Cloud, 7%

Consulted customers with defining, sizing, and costs of primary, disaster recovery, cloud, and backup storage.


POC, 5%

Provided POC support to customers in the areas of product features, installation, and use of all Trend Micro Solutions.


Azure, 4%

Design, configure, and train users on DocuWare-Cloud-based document management service hosted in Microsoft Azure environment.


Linux, 4%

Collaborated in closing a major contract with Morgan Stanley for one of the world's largest UNIX to Linux migrations.

Read more
Itcg Solutions
Ahmedabad, Baroda
1 - 3 yrs
₹1.5L - ₹3.5L / yr
Backup
Technical support
Backup administration

Responsibilities for backup engineer


Document configurations and maintain documentation to be utilized by the infrastructure team

Periodically inventory equipment and manage build materials

Adhere to existing data center installation best practices and provide input on site specific best practices as necessary

Install / decommission backup software and other related IT equipment in the data center

Troubleshoot all system issues and incoming support requests

Support any legacy backup environments

Must be willing to work weekend hours and within set maintenance schedules

Certification of new Hardware

This role requires customer engagement

Key Contributor to the formulation and maintenance of an enterprise-wide backup and recovery strategy to ensure timely and effective restoration of IT services and resumption of business activities


Qualifications for backup engineer


Advanced knowledge of Netbackup including the command line environment

Must be able to work on multiple projects and prioritize accordingly with demonstrated time management skills

Possesses excellent troubleshooting and resolution skills

Maintain current knowledge of backup hardware, software, standards, best practices, and industry trends

1 + years of relevant, hands-on experience in Enterprise Backup and Recovery utilizing EMC Data Domain, Quantum tape libraries, EMC VTL, NDMP Backups, Veritas Net Backup, Veritas Backup Exec, Azure Backup, Net Backup Ops Center

Good understanding of the automation tools and scripting including PowerShell

Read more
Ahmedabad, Baroda
1 - 3 yrs
₹1.5L - ₹3.5L / yr
Technical support
Network
Customer Support




We are looking for a results-driven network support technician to enhance and secure our business's computer network. You will be analyzing our network's performance, collaborating with our IT department to increase network capacity, and providing IT support.

To ensure success as a network support technician, you should exhibit extensive knowledge of network infrastructure and experience in a similar role. A first-class network support technician will be someone whose network expertise translates into the fast, stable, and secure exchange of business information.

Network Support Technician Responsibilities:

  • Collaborating with the IT department on the deployment and maintenance of network technologies.
  • Enhancing intranet performance and creating internet domains.
  • Testing the exchange of data between computers, servers, modems, and routers.
  • Installing, configuring, and updating network software, as well as maintaining hardware and network devices.
  • Performing diagnostic tests and repairs, as well as developing data archiving, backup, and retrieval procedures.
  • Optimizing server capacity to keep up with demand in online traffic.
  • Testing network protocols and ensuring stable and secure server connectivity.
  • Training junior IT personnel, providing onsite or remote or technical support, and preparing user manuals.
  • Documenting network processes and layouts, as well as enhancing network security.
  • Keeping abreast of developments in network infrastructure and technologies.

Network Support Technician Requirements:

  • Bachelor's degree in computer science, information technology, or similar.
  • Certified Microsoft, CompTIA, or Cisco network professional preferred.
  • At least two years' experience as a network support technician.
  • In-depth knowledge of network infrastructure, architecture, connectivity, and security.
  • Superb analytical and problem-solving skills.
  • Exceptional organizational and time management skills.
  • Excellent interpersonal, communication, and collaboration skills.
  • Willingness to travel to client locations.
  • Availability to perform urgent network repairs outside of business hours
Read more
GT Software Academy
336/2, 6th Floor, Mayflower Valencia, Nava India Rd, Peelamedu, Coimbatore, Tamil Nadu 641006
1 - 3 yrs
₹2L - ₹5L / yr
HTML/CSS
Javascript
Angular (2+)
AngularJS (1.x)
ASP.NET
+5 more

A leading College at Coimbatore requires Male/ Female candidates for the post of Lecturer

Passionate, result-oriented Lecturer with good technical skills to coach the technical team. Strong Technical Expert across Web/Mobile Application Development.

Required Candidate profile

The person who is interested in Teaching

Communicate with Management to understand their training needs and ensure training programs align with organizational goals.

Strong Communication skills.

Read more
Zycus

at Zycus

10 recruiters
Amit Jha
Posted by Amit Jha
Mumbai
0 - 1 yrs
₹4L - ₹5L / yr
Technical support
Customer Support

Zycus is looking to hire BE / MBA 2022 – 23 graduates as Product Technical Analyst and is organizing a Walk-In drive on 22nd July 2023 at our office in Mumbai, Seepz, Andheri East.

In this role, you will be part of a US Delivery Team and work with our global customers in supporting our AI-driven procurement solution and serve as a subject matter expert on Zycus Procurement Performance and Spend Analytics application.

 

As a Product Technical Analyst at Zycus, you will:

  • Serve as Product Technical Analyst on Zycus Procurement Applications (Source to Pay)
  • Work on all aspects of Zycus Support Desk and be the first point of Contact for Customers having queries/ issues related to Zycus products & be available on email/ chat/ call mediums for the Customer concerns
  • Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
  •  Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes
  •  Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
  • Evaluate and suggest innovative solutions and workarounds for customer requirements
  • Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
  • Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.

 

Job Requirement

  • Education: MBA/Engineering Graduate (B.E./B.Tech) in Computer Science/ Chemical/Mechanical/Electronics/IT
  • Experience Level: 0-1 years
  • Strong written and verbal communication skills
  • Willingness to work 24*7 shifts .
  • Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
  • Ability to collaborate with various internal and external stakeholders
  • Ability to learn, execute and excel. Multitask and work with priorities

Salary Range: INR 4,50,000 to INR 5,00,000

 

Walk In Drive Date: 22nd July, 2023

Time: 10:000 AM to 4:00 PM

Read more
Pune
1 - 3 yrs
₹2L - ₹3L / yr
Desktop
Technical support
Software troubleshooting
Operating systems
MS-Office
+2 more

Job description


  • Responsible for Installation and Troubleshooting Operating System, Laptops, Desktops, Printer, Networking Device, Internet, Remote Desktop and all types of applications, drivers, and necessary updates.
  • Responsible for Installation, Maintenance & Troubleshooting of Desktops, Laptop, and their operating system.
  • Hands-on experience with Windows 10/11 operating system environments
  • Use all means possible to assist users including by phone, via email, in-person, MS Teams or using remote support tools.
  • Ability to perform remote troubleshooting and provide clear instructions.
  • Knowledge of office 365, MS team, One Drive and SharePoint and anti-virus programs
  • Excellent problem-solving and multitasking skills
  • Address user tickets regarding hardware, software, and networking L1, etc.
  • Manage and maintain IT asset inventory and documentation.


Desired Skills and Experience -


  • Strong knowledge of Microsoft Windows desktop operating systems.
  • Strong diagnostic/ troubleshooting skills, must have an innate curiosity and interest in IT
  • Strong knowledge of the Microsoft Office suite.
  • Working knowledge of TCP/IP protocol stack, and Wi-Fi.
  • Working knowledge of supporting pcs in a domain environment.
  • Working knowledge of Office 365 cloud application suite
  • Working knowledge of desktop imaging, application deployment, and hard drive encryption
Read more
Concinnity Media Technologies

at Concinnity Media Technologies

2 candid answers
Anirban Biswas
Posted by Anirban Biswas
Mumbai
10 - 15 yrs
₹20L - ₹30L / yr
IT infrastructure
Backup
Storage & Networking
Virtualization
Technical support
+4 more

Location: Goregaon, Mumbai


Job Description:

We are seeking a highly skilled and experienced Technical Support Head to join our team in Mumbai. The ideal candidate will have a minimum of 10 years of experience in the SI industry, specifically in technical support roles, and possess extensive product knowledge in server, storage, backup, networking, security, and virtualization domains. As the Technical Support Head, you will be responsible for leading and managing a team of technical support professionals, ensuring the highest level of customer satisfaction, and driving continuous improvement in support processes.


Responsibilities:

  1. Lead and manage a team of technical support professionals, including hiring, training, mentoring, and performance evaluations.
  2. Establish and maintain support policies, procedures, and service level agreements to ensure effective and efficient support delivery.
  3. Collaborate with cross-functional teams, including sales, product management, and engineering, to address customer issues and provide timely resolutions.
  4. Serve as an escalation point for complex technical issues, providing guidance and expertise to resolve customer challenges.
  5. Develop and implement metrics and key performance indicators (KPIs) to measure the team's performance and identify areas for improvement.
  6. Stay up-to-date with industry trends, emerging technologies, and product advancements to enhance the team's technical knowledge.
  7. Foster a customer-centric culture within the support team, ensuring high levels of customer satisfaction and retention.
  8. Analyze support data and trends to identify recurring issues and proactively address them through process improvements or product enhancements.
  9. Collaborate with vendors and third-party partners to resolve technical issues and ensure timely delivery of support services.
  10. Prepare and present regular reports to senior management on support team performance, customer satisfaction, and key metrics.


Qualifications:

  1. Minimum of 10 years of experience in the systems integration (SI) industry, with a focus on technical support.
  2. In-depth knowledge and experience with server, storage, backup, networking, security, and virtualization technologies.
  3. Proven experience in managing and leading technical support teams.
  4. Strong problem-solving and troubleshooting skills with the ability to analyze complex technical issues and provide innovative solutions.
  5. Excellent verbal and written communication skills, with the ability to effectively interact with customers, team members, and stakeholders at all levels.
  6. Strong customer service orientation and a passion for delivering exceptional support experiences.
  7. Demonstrated ability to drive process improvements and optimize support operations.
  8. Familiarity with industry-standard support tools and systems.
  9. Bachelor's degree in computer science, information technology, or a related field (preferred).


Read more
Provakil
Sanyukta Shekatkar
Posted by Sanyukta Shekatkar
Pune
0 - 2 yrs
₹3.5L - ₹4.5L / yr
Customer Service
Customer Support
Communication Skills
Technical support
Customer Relationship Management (CRM)

 Technical Customer Support


  • Ability to work in team environment
  • Familiarity with customer service software (CRM,ticketing systems) for chat and call process.
  • Ability to work flexible hours ,including evenings and weekends.
  • Earlier experience into chat and call support process.(Technical support experience)
  • Customer oriented approach and ability to adapt different situations 
  • Hands on experience on MS office suite.
  • Ability to multitask and problem solving skills
  • 0-2 years of experience 
  • Excellent communications skills written and verbal.


Responsible for :


  1. Respond to customer queries via chat or phone in a timely and professional manner.
  2. Proactively responding on tickets or issues.
  3. Resolve customer queries or issues with required solutions 
  4. Coordinate with internal teams for query resolution.
  5. Provide required information about products and services offered by Provakil.
  6. Update customer information and issue details in ticketing platform
  7. Analysing the challenges faced by clients and passing the details to technical team.
  8. Should be aware of product feature updates.
  9. Flexible in working shifts


Requirement: 


  1. Respond to customer queries or technical issues via email in a timely and professional manner.
  2. Resolve customer complaints or issues by providing appropriate solution or alternatives.
  3. Should have knowledge of API integration, cloud based tool.
  4. Interact with cross team to get the issues resolved.
  5. Hands on experience on CRM or any ticketing system.
  6. Should be able to lead meetings and training sessions.
  7. Worked in customer facing environment.
  8. Troubleshoot technical issues at level 1 and level 2 .
  9. Handled customer escalations and worked on escalation matrix 
  10. Provide weekly status on ticket received and resolved 


Additionally,

Excellent communication  verbal and written.

Handled enterprise client issues in previous experience.



Bachelor’s degree in CS or IT or related field.



Read more
vGics Global
Prachi Gupta
Posted by Prachi Gupta
Noida
0 - 1 yrs
₹3L - ₹5L / yr
Linux/Unix
Red Hat Linux
Linux administration
Debian Linux
SUSE Linux
+7 more

Requirements:

• Installing and configuring software, hardware and networks. •Administrate infrastructure, including firewalls, databases, malware protection software and other processes

•Provide technical support for hardware/software issues and resolve help desk requests

•Monitor the system daily and respond immediately to security or usability concerns.

•Upgrade systems with new releases and models and ensuring security and efficiency of IT infrastructure.

•Constant finetuning of the OS for improving the performance of the system.

•Coordinating with OEM support teams in case of any dockets raised and ensure the issues are resolved.

•Provisioning Operational support and troubleshooting the issues related to system administration.

•Perform in 24 x 7 environment in shift roaster and attend calls whenever assigned

•Must be Red Hat certified professional.


Skills Required:

•Red Hat (Primary)

•Debian

•Ubuntu

•SUSE

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Bengaluru (Bangalore)
4 - 10 yrs
₹1L - ₹12L / yr
Palo Alto
Network Security
Technical support
Firewall

The Candidate Should be ready for a 3 years commitment clause.


Palo Alto firewall / Other NGFW experience of 4 years in handling technical support for customers.

Should have carried out technical support for clients via remote sessions other than on the phone and email.

Should be able to analyze technical issues and provide resolutions. Should have experience in guiding team members

technically in terms of problem resolution and skill set building.

Should be able to communicate well. 

 

 

 

Key responsibilities of the job

  • Understand the Palo Alto All Features basic configurations.
  • Verify the support contract before accepting the case.
  • Analyze and understand the client requirement or issue before going to session.
  • Collect the required error log or issue snapshots for analyzing the issue.
  • Understand the client request, and check Basic configuration related to issue.
  • Verify the traffic logs or System Logs for basic identification of issue.
  • Collect the packet capture and Counters for identification of issue at packet level.
  • Retrieve and install the Firewall licenses.
  • Verify the resource utilization & Counters from CLI for hardware related cases.
  • Firewall HA configurations.
  • Log Forwarding, Email Scheduler Report generations.
  • Import and export firewall configuration.
  • Boot the firewall into maintenance mode for configuration restoration or Factory reset.
  • Take Configurations backup before performing any changes at client firewall.
  • Generate Tech Support File from the Firewall
  • Refer to relevant KB or live community discussion related to the issue for better troubleshooting.
Read more
Chemical Industry
Remote only
2 - 5 yrs
Best in industry
MSDS
Technical support
Document review

We believe in “the power of collaboration”, hence we are on a mission to consolidate the fragmented manufacturing base in the Indian speciality chemicals segment. We are a full-stack supplier of speciality chemicals and intermediates. Reliability, quality and affordability are the three pillars of our core values. Today, we are having a combined manufacturing capacity of ~ 5000 MTPA where over 50 chemicals are getting produced for various end industries i.e., personal care, pharma APIs, polymers, fragrances, agriculture etc. With a presence across diverse speciality chemical value chains and multiple production facilities, we are a one-of-a-kind and highly reliable one-stop-shop supplier to customers across the globe. We have been funded by a global Tier-1 venture capital fund (Lightspeed Venture Partners - $10B+ AUM fund and early investors in Oyo, Byju's, and Udaan) and have several renowned thought leaders and opinion shapers from the chemicals industry as advisors.


Job description: 


1. Lead the Technical and Regulatory documentation for smooth operations. 

2. Responsible for ensuring the accuracy and quality of COA, TDS, MSDS and other related technical documents. 

3. Maintain a real-time database of Products & Suppliers with corresponding technical documents.

4. Mentor and guide the documentation team on writing practices and processes 

5. Bring in strong Chemistry knowledge and support the demand and supply team with suitable inputs on specifications.


Our offering: 

1. A great work environment with massive ownership and growth opportunities 

2. Work closely with the founding and the leadership team on key projects 

3. Opportunity to be on top of industry trends and learn from industry leaders.

4. Compensation: Market standards + ESOPs


Read more
Wolken Software

at Wolken Software

4 recruiters
Seema S
Posted by Seema S
Bengaluru (Bangalore)
2 - 5 yrs
₹4L - ₹15L / yr
MySQL
Java
Linux/Unix
Product support
Technical support

About Company:

Wolken Software provides a suite of AI-enabled, SaaS 2.0 cloud-native applications for Customer Service and Enterprise Solutions namely Wolken Service Desk, Wolken's IT Service Management, and Wolken's HR Case Management. We have replaced incumbents like Salesforce, ServiceNow Zendesk, etc. at various Fortune 500 and Fortune 1000 companies.


Job Description:

Need to Understand the product and features, to demonstrate to the end users.

- Sound knowledge of Java and SQL

- Need to Analyze and Resolve the Product specific queries, MySQL.

- Consistently Deliver customer requirements.

- Engage with the Development team and manage the progress of cases.

- Should be able to cope with a high-pressure work environment.

- Work model will be 24X7.


Must require

- Good communication both verbal and written

- Analytical skills

- Team player.

Read more
Mumbai
2 - 4 yrs
₹3L - ₹6L / yr
Technical support
Tech Support
SQL Query Analyzer

JD/Skills:-

L1 Tech Support, application support.

Good on SQL Queries.

Decent comm skills.

This will be Mumbai Location.

5 days working.

CTC is good as per market norms.


Read more
Kloud9 Technologies
Seeta Kapilavai
Posted by Seeta Kapilavai
Bengaluru (Bangalore)
6 - 12 yrs
₹10L - ₹20L / yr
Technical support

About Kloud9:

 

Kloud9 exists with the sole purpose of providing cloud expertise to the retail industry. Our team of cloud architects, engineers and developers help retailers launch a successful cloud initiative so you can quickly realise the benefits of cloud technology. Our standardised, proven cloud adoption methodologies reduce the cloud adoption time and effort so you can directly benefit from lower migration costs.

 

Kloud9 was founded with the vision of bridging the gap between E-commerce and cloud. The E-commerce of any industry is limiting and poses a huge challenge in terms of the finances spent on physical data structures.

 

At Kloud9, we know migrating to the cloud is the single most significant technology shift your company faces today. We are your trusted advisors in transformation and are determined to build a deep partnership along the way. Our cloud and retail experts will ease your transition to the cloud.

 

Our sole focus is to provide cloud expertise to retail industry giving our clients the empowerment that will take their business to the next level. Our team of proficient architects, engineers and developers have been designing, building and implementing solutions for retailers for an average of more than 20 years.

 

We are a cloud vendor that is both platform and technology independent. Our vendor independence not just provides us with a unique perspective into the cloud market but also ensures that we deliver the cloud solutions available that best meet our clients' requirements.


What we are looking for:


-         Service Manager managing a team providing L1, L2 support for multiple applications

-         Should be able to work in China hours as and when required

-         6-7 years of experience in a support role

-         2+ years’ experience in Prior experience in supervisory role 

-         Manage shift rosters, escalations

-         Responsible for standing up and running the support team

-         Managing the customer support department’s day-to-day functions.

-         Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.

-         Assigning tasks to support team members each day that are based on SLAs, technician availability, and the technician’s skills.

-         High level knowledge of the Data Engineering space having supported data stores, data pipelines, and downstream reporting applications is desirable

-         Periodic reporting to stakeholders


Why Explore a Career at Kloud9:

 

With job opportunities in prime locations of US, London, Poland and Bengaluru, we help build your career paths in cutting edge technologies of AI, Machine Learning and Data Science. Be part of an inclusive and diverse workforce that's changing the face of retail technology with their creativity and innovative solutions. Our vested interest in our employees translates to deliver the best products and solutions to our customers!

 

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fourth dimension technologies
Chennai
1 - 3 yrs
₹2L - ₹2.5L / yr
Hand tools
DNS
Technical support
Desktop

 

Job Description: 

Handling desktop issues 

Need to configure, implement, maintain develop and support. 

Network trouble shooting and hardware configuration. 

Should have good working experience on DNS etc, 

Networking design and implementation. 

Hands on experience working on servers will be an added advantage. 

Good communication skills. 

Should be able to join immediately or in a week. 

Read more
Heywaiter inc
Sanjeeb Thakur
Posted by Sanjeeb Thakur
Remote only
1 - 3 yrs
₹3L - ₹5L / yr
Technical support
Micros 3700
Toast
Candidate with prior technical support experience preferred.
Looking for a POS support technician with experience in any one of the following POS application below -
Micros 3700
Toast
Symphony
NCR aloha
Read more
Pune
6 - 13 yrs
₹8L - ₹15L / yr
ITIL
ServiceNow
Linux/Unix
Shell Scripting
Production support
+2 more
  • Provide hands on technical support and post-mortem root cause analysis using ITIL standards of Incident Management, Service Request fulfillment, Change Management, Knowledge Management, and Problem Management.
  • Actively address and work on user and system tickets in the Service Now ticketing application. Create and implement change tickets for enhancements, new monitoring, and assisting development groups.
  • Create, test, and implement Non-Functional Requirements (NFR) for current and new applications.
  • Build up technical subject matter expertise on the applications being supported including business flows, application architecture, and hardware configuration. Maintain documentation, knowledge articles, and runbooks.
  • Conduct real time monitoring to ensure application OLA/SLAs are achieved and maximum application availability (up time) using an array of monitoring tools.
  • Assist in the process to approve application code releases change tickets as well as tasks assigned to the support team to perform and validate the associated implementation plan.
  • Approach support with a proactive attitude, desire to seek root cause, in-depth analysis and triage, and strive to reduce inefficiencies and manual efforts.
Assist in special projects and view them as opportunities to enhance your skillset and develop your growth. These projects can include coding using shell scripting, Python and YAML language for support functions.
Read more
OneXtel Media Pvt Ltd
Noida
0 - 3 yrs
₹2L - ₹4L / yr
Technical support
Customer Support
Operational excellence
Interact with customers to provide and process information in response to inquiries about our products such as SMS / Cloud telephony and Voice through calls and email.
Interact with customers regarding their concerns/requests about products and services over calls and email.
Manage the tickets over ticketing tool.
Handle the calls received from client.
Process requirement, modifications, and escalate complaints across a number of communication channels.

Required Candidate profile

Excellent communication and presentation skills.
Strong customer handling skills over calls and active listening.
Ability to multi-task, prioritize and manage time effectively.
Ready to work on 24X7 environment.
Good computer skills.
Proficient in Microsoft Office Applications.
Read more
MNC
Bengaluru (Bangalore)
2 - 6 yrs
₹4L - ₹10L / yr
SAP
SAP implementation
Technical support
SAP Credit Management

Job Description

 

Work location: Electronic City Ph-1, Bengaluru, Karnataka.

Shift timings: Rotational 

Total experience required: 2- 6 yrs 

 

SAP Concur L2 Technical Support:

  • Responsible for the configuration of parameters and settings within SAP Concur’s Travel, Expense, and Invoice modules according to the overall design defined by the Functional Consultant.

  • Manage third-party and Concur integrations (e.g., credit cards, direct reimbursement to employees, direct payments to vendors)

  • Conduct initial testing of the product configurations.

  • Employees of this position are assigned to project teams within an assigned customer and utilize a variety of various platforms.

  • Incumbents collaborate with the Functional Consultants to ensure that the final system is according to business requirements.

  • Individuals in this job position are competent to perform work at the highest technical level within one or more functional areas.

  • They ensure that application functions are customized to meet business needs/processes and apply a broad knowledge of various technical skills to fulfill the same.

Skills

SAP CONCUR

Read more
Renowned NGO
Agency job
via Merito by Jinita Sumaria
Pune
6 - 12 yrs
₹10L - ₹12L / yr
IT service management
IT operations
IT Strategy
IT project management
Operating systems
+4 more
We are looking for a Lead - Technology & Data Cell for one of the renowned NGOs in Pune.

Role - Lead (Technology & Data Cell)
Experience - 6+ years
Job Location - Aundh, Pune, Maharashtra

About our Client :-

Our client is a Communities Foundation that works in the area of skilling and livelihoods for underserved youths. This is a pioneering program with a strong PPP model, an agency-led approach to livelihoods and a vision of socio-economic transformation.
 
About the Role -
The Lead for Technology and Data consultant Cell has the opportunity to create and implement the vision for enabling the organization to serve 1 million youth by 2030 by using cutting-edge technology and data systems.
They will Tech enable organizational systems for effective operations, devise data solutions for effective decision making and strategic direction. They will closely work with the program teams to fully understand the
program landscape and implement technology solutions accordingly. Implementation would include being the single point of contact for the Software service provider, end to end back-end support and training of the users.
 
Roles and responsibilities:

- Design and Implementation/upgradation of a Tech platform for the Livelihood program:
In collaboration with the Software service provider, an ERP system is being developed and is close to going-live. The responsibilities would include:
i) Understanding the business requirements w.r.t the platform
ii) Data migration: Migrating the legacy data on the platform in the required format whilst ensuring accuracy of the data
iii) End-user training across centers and central team: Hand Holding the team along with Service provider during go-Live and implementation
iv) Troubleshooting wherever required through constant updates and follow-up on system glitches and ensuring resolution with the support of Software service providers.
v) Monitoring of the system application across centers. Identifying required improvisations and suggesting the same.
vi) Coordinating with software service provider for changes and support required for smooth running of the application
vii) Managing and maintaining SMS/Email gateways, domain, servers etc.
viii) Meaningful data extraction and reporting.
ix) Establish Data systems: Establish protocol for data storage and data sharing.
 
Technology requirements for the organization:
i) Identify technology requirements for Donor management, HR management and all other areas as required.
ii) Manage complete hardware requirements across locations including but not limited to server space, computers, internet solutions and data security.

- Data Analytics: 
Facilitate culture of data-driven decision making within the organization, including but not limited to, provision of relevant data analytics to the program team.

- Knowledge Management: Lead the overall knowledge management system for the organization and enable data to be available on cloud with a clear protocol for sharing and storage.
 
What are we looking for:

- Education: BE Computers
- Experience: Project management experience of 5+ years
- Data management skills Proven understanding the principles of data management and administration.
- IT and database skills Familiarity with modern databases and IT systems. - Candidates with a fair understanding of PHP and SQL databases would be preferred.
- Analytical skills
- Problem-solving skills
- Partnership management
- Excellent verbal and written communication skills.
Read more
Paytm

at Paytm

41 recruiters
Anuj Kanojia
Posted by Anuj Kanojia
Noida, Delhi, Gurugram, Ghaziabad, Faridabad, Bengaluru (Bangalore), Mumbai
3 - 6 yrs
Best in industry
Linux/Unix
SQL
Shell Scripting
API
MySQL
+5 more
About Us:
 
Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.
 
About the role: As a Techops Engineer you will troubleshoot, debug, evaluate and resolve customer impacting issues with a focus on detecting patterns and working with the engineering development andor product teams to eliminate defects. The position requires a combination of strong troubleshooting, technical, communication and problem solving skills. This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success.
 
Expectations/ Requirements  
·          Educational qualification: BE/ B.tech/ MCA/ M.tech.
·          3-6 years of overall Experience.
·          2+ year of experience in Linux and SQL.
·          2+ year of experience in Scripting python / shell / Bash.
·          Self-motivated, ability to do multitasking efficiently.
·          Should be very good in MySQL / SQL
·          Basic Linux OS knowledge
·          Handson experience on Shell/UNIX commands.
·          Rest API working experience to execute curl, Analysing request and response, HTTP codes etc.
·          Knowledge on Incidents and escalation practices.
·          Ability to troubleshoot issues and able to handle different types of customer inquiries.
·          Technical knowledge about the relational database.
·          Should have worked in project management tools like confluence, JIRA.
·          Excellent written and oral communication skills
 
Skills Required:
 
- Self-motivated, ability to do multitasking efficiently.
- Should be very good in MySQL / SQL
- Basic Linux OS knowledge
- Handson experience on Shell/UNIX commands.
- Rest API working experience to execute curl, Analysing request and response, HTTP codes etc.
- Knowledge on Incidents and escalation practices.
- Ability to troubleshoot issues and able to handle different types of customer inquiries.
- Technical knowledge about the relational database.
- Should have worked in project management tools like confluence, JIRA.
- Excellent written and oral communication skills
 
 
Why join us
·       A collaborative output driven program that brings cohesiveness across businesses through technology 
·       Improve the average revenue per use by increasing the cross-sell opportunities
·       A solid 360 feedbacks from your peer teams on your support of their goals
·       Respect, that is earned, not demanded from your peers and manager
 
 
Compensation:
If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
Read more
Aftership
Noida
1 - 10 yrs
₹2L - ₹5L / yr
Troubleshooting
SQL
API
Technical support
  • Handling customer queries on Web Chat, E-mails and Social Media
  • Educate current and potential customers with product and service information
  • Maintain accurate customer records
  • Identify and escalate priority issues to the Team Leader and Ops Team
  • Actively participate in team meetings
Key Performance Indicators:
 
  • Handle all queries in a polite, professional manner
  • Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution.
  • Educate customers on services and processes.
  • Escalate any issues to the Team Leader.
  • Achieve agreed KPIs and Objectives.
  • Adhere strictly to shift schedules.
  • Adhere to laid down internal policies, procedures and processes.
  • Work collaboratively with the team.
  • Candidates from voice/non- voice both will be fine. 
    Experience with the SAAS model will be an added advantage. 
    Ecommerce background will be an added advantage. 
    Communication skills should be good in verbal and written communication.
Read more
Mumbai
0 - 4 yrs
₹2L - ₹8L / yr
Java
SOAP
RESTful APIs
Implementation
Technical support

Essential Duties and Responsibilities

  • Contribute in all phases of the development lifecycle
  • Write well designed, testable, efficient code
  • Ensure designs are in compliance with specifications
  • Prepare and produce releases of software components
  • Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review 

Adhere to Experian policies and procedures

  • Work under the Experian behaviors and values
  • Facilitate and drive performance management processes
  • Champion a culture where the fair treatment of customers is at the heart of the Experian business 
  • Ensure that by leading by example, you adhere to all regulatory requirements and apply appropriate controls in the interests of customers
  • Through the adoption of a top down approach, demonstrate a culture where all our people understand their regulatory obligations, including what the fair treatment of customer’s means to them and our organization

Qualifications

  • Should  have years of experience in developing and supporting Java/J2EE based application
  • Should provide consultation on new development, enhancements, bug fixes and deployment and involve in complete product life cycle
  • Should undertake any development/coding activities that might require during project life cycle
  • Should have good core java concept like Collection, Multi-Threading JDBC File handling etc.
  • Should have experience in Spring, Spring Boot, JPA, Hibernate
  • Should have experience in Web service testing tool like SOAP UI, PostMan
  • Should have working experience with database like Oracle, MSSQL Server, MySQL
  • Should have enriched experience in client interfacing
  • Should have good communication skills

Technologies

  1. Java, Java EE
  2. Spring, Spring Boot, JPA, Hibernate
  3. Java Multi-Threading
  4. Web service using SOAP/REST
  5. JIRA, Confluence, Bitbucket
  6. Oracle, SQL Server, MySQL
  7. WebLogic, Tomcat , JBOSS
Read more
Appbroda

at Appbroda

1 recruiter
Jyoti meghwal
Posted by Jyoti meghwal
Remote only
3 - 4 yrs
₹4L - ₹12L / yr
Customer Success
Account Management
Technical support
Google Ad Manager
GAM
+4 more
Company background:
AppBroda Tech is a company founded by 2 BITSians with a simple mission statement - “App
Business Made Easy”. We are building a SaaS company focused on the needs of SMB App
Developers from around the world. This is a $15+ Billion opportunity which is ripe for
disruption especially with increasing internet penetration, adoption and digitization of
businesses. We are profitable from Day-1 and are already growing at breakneck speeds and
solving some really hard problems. Since the beginning back in June 2021, we have scaled
ourselves already to a 50+ membered organisation with employees from 3 countries and
expanding further..
AppBroda is looking to hire a TAM who can work on multiple projects at once which involves
a combination of both technical and business skills in the AdTech industry working with one
of the largest app publishers across the globe as their first POC.
JD:
- Understand potential clients' technical infrastructures, ad monetization
implementation and perform initial or secondary investigations in order to onboard
them effectively to start business with us.
- Manage business and technical queries for our Enterprise Clients.
Maintain effective relationships with them in order to ensure their problems are
addressed and resolved.
- Establish with AppBroda’s optimization capabilities and strategies and ensure that
each client implements the same in order to optimise their ad revenues and increase
their overall profitability.
- Work internally with our product and the ops team to ensure smooth flowing and
growth of our business.
- Share knowledge and best practices with clients, contribute to internal projects and
initiatives, and serve as an expert for specific technical or process areas.
- Maintaining sheets for different KRAs and metrics daily.
- Help the product management team in designing better products by communicating
market realities and expectationsRequirements:
- 1-2 years of experience in using Google Ad Manager
- Minimum 1 year experience in Google analytics and Google Firebase
- Minimum 1 year experience in using Google AdMob
- Previous experience in using any ad mediation platforms like Ironsource or Applovin
MAX
- Strong analytical skills
- Exceptional relationship management and communications
- Teamwork and interpersonal skills
- Attention to detail
- MS Excel and PowerPoint Knowledge
Previous experience in the any of the below is a plus:
- Client facing role- Ad Monetization role
- Fast-paced start-up environment
 
 
 
 
 
 
Read more
Competent Groove

at Competent Groove

2 recruiters
Soniya Chauhan
Posted by Soniya Chauhan
Mohali
1 - 2 yrs
₹2L - ₹3L / yr
Technical support
Tech Support
Customer Support
Customer Service

Requirements:

  • Good verbal and written communication skills and interpersonal skills required
  • Software& Application learning abilities
  • Any Graduation ( Technical will be preferred)
  • Experience in a similar role or experience will be preferred
  • Able to promptly answer & support related Phone calls, chats & Emails.
  • Good knowledge of Microsoft excel and other tools

 

Roles & Responsibilities:

  • Supporting the customer through an email ticketing system, live chat and phone calls to resolve customer queries
  • To help solve customer problems and issues maintaining SLAs Troubleshooting technical issues and communicating back to the customer
  • Should be able to customers get to the root of their problems quickly.
  • Following up with clients to ensure the problem is resolved
  • Maintaining records of each phone call for future reference.
  • Offering exceptional customer service and satisfaction.
  • Ability to meet deadlines and prioritize tasks.
  • Produce periodic reports of technical support operations to company management.
  • Using remote desktop connections to provide immediate support.
  • Raising tickets to the technical team as and when required to solve technical issues
  • Properly escalate unresolved issues to appropriate internal teams like development and QA teams
  • Creating support manuals for end uses for step by step guide for the features




 

Read more
Prodevans

at Prodevans

1 recruiter
Ramashankar Jha
Posted by Ramashankar Jha
Remote only
2 - 8 yrs
₹3L - ₹10L / yr
openshift
Technical support
Administrative support
Looking for a person having good experience in Openshift Support.

Good understanding on OpenShift administration and monitoring.
 Monitor system events to ensure health, maximum system availability and service quality
 The candidate must have experience in larger cluster administration.
 Good knowledge of OpenShift. Good troubleshooting skill in docker.
 Kubernetes installation hands-on experience.
Read more
Wonder Worth Solutions Pvt Ltd
Vellore
3 - 5 yrs
₹2L - ₹3L / yr
IT infrastructure
Technical support
VPN
FTP

ROLES & RESPONSIBILITIES:

  • Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards.
  • Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
  • Identify, log and resolve technical problems with software applications or network systems.
  • Identify potential changes and system improvements to present to senior team leaders for consideration and implementation.
  • Create, maintain, and distribute reports of progress to senior leadership.
  • Installation and Software Support on Anti-virus software, Email Client (Outlook), MS Edge, Chrome & other Business Critical Application.
  • Good Knowledge of Windows Operating Systems & Chrome Operating Systems.
  • Good knowledge of Cloud Drives.
  • Basic Knowledge of VPN.
  • Basic knowledge of FTP.

DESIRED CANDIDATE PROFILE:

  • Basic Technical knowledge of PCs.
  • Technical knowledge of Operating Systems like Windows 7 / 8.1/ 10.
  • Basic Knowledge of MS Outlook troubleshooting, Internet & Networking.
  • Good Technical knowledge of hardware, software & Switches and ADSL Modem.
  • Strong problem-solving skills are required.
  • Must have the ability to learn new skills and keep current with rapidly changing information technology.
  • Must have excellent oral and written communication skills and be able to work effectively with all employees.

 

Read more
Remote only
1 - 3 yrs
₹3L - ₹3.6L / yr
Communication Skills
Customer Service
Customer Support
Customer Success
Corporate Communications
+9 more

Primary Customer Facing Responsibilities:


  • Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
  • Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
  • Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.


Key Responsibilities:


Case Analysis and Critical Thinking:

  • Develop comprehensive knowledge of client products and the ticketing system.
  • Conduct thorough investigations to fully understand user issues, employing effective probing techniques.

Problem Solving:

  • Provide accurate information and solutions for client software products or services.
  • Offer alternative solutions when necessary, guiding users through the resolution process.

Post-Resolution Follow-Up:

  • Ensure customer satisfaction by following up and updating customer status before case closure.


Client and Operational Responsibilities:


  • Coordinate with team leads and managers for guidance on escalated cases.
  • Record detailed events and problem resolutions in system logs.
  • Forward customer feedback and suggestions to the appropriate internal team.
  • Suggest improvements to processes and knowledge resources.
  • Participate actively in team meetings and maintain effective communication with internal teams.
  • Report to client leads and managers as required.


Requirements:


  • Experience in help desk, software product support, and customer service.
  • Tech-savvy with knowledge of computer operating systems, software, and hardware.
  • Excellent written and verbal communication skills in English.
  • Degree in a relevant field preferred.
  • Proficient with Microsoft Office, Google Sheets, and other business software.
  • Own a desktop/laptop with a stable internet connection.
  • Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.


Additional Information:


  • This is a fully remote position with a 5-day work week.
  • Requires approximately 9 hours of work per weekday.
  • Compensation is competitive and billed hourly.
  • Opportunity for long-term growth and additional responsibilities within the organization.


Our Commitment:


We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.


Benefits:


  • Work-from-home flexibility.
  • Career advancement opportunities and professional development support.
  • Supportive and collaborative team environment.


Application and Selection Process:


Initial Application:


  • Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.


Written Assessment:


  • Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.


Virtual Interview:


  • Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.


Onboarding and Training:


  • Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.


About Inevolution


Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.


We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.


Company Web : https://inevolution.in/

Read more
Gurugram
1 - 15 yrs
₹5L - ₹8L / yr
Linux/Unix
SQL
Technical support
Production support
Java
 TechOps / Production support 

Exp : 5yrs - 8yrs.
Job Location : Gurgaon
Notice period : Immediate / within 15 days.


Required skills:
Operation role - 5 yrs

Strong and hands on in Unix script, SQL scripting

How to run the queries

Knowing basic Java Programming is added advantage

NOTE : Candidate has to work in a shift including graveyard shift one week in a month
Read more
Stepapp
Pooja Sharma
Posted by Pooja Sharma
Mumbai
1 - 3 yrs
₹2L - ₹4L / yr
Communication Skills
Interpersonal Skills
Problem solving
Teamwork
Leadership
+2 more
Onsite Games Installation / Configuration as per defined processes.
Provide training on the site.
Work closely with Offsite Support / Client support team to ensure quality and timely service
Need to take full responsibility of the site and should manage issues independently.
Responsible to timely elevation of the technical problems

Should be able to help user acceptance testing 

Skills Required:

  • Strong interpersonal skills.
  • Problem-solving attitude.
  • Excellent communication skills.
  • Aptitude for fostering positive relationships.
  • Teamwork and leadership skills  

 

Read more
Mumbai, Navi Mumbai
1 - 6 yrs
₹2L - ₹4.5L / yr
Customer Support
Technical support
Troubleshooting
Effective communication
English Proficiency

Hello,

 

Greetings for the day !!!

 

We are hiring "Customer Support L1" for one of the international MNC specialized into Hardware & Networking based @ Mumbai!!!

 

Position: Customer Support L1

 

Experience Level:
1+ Years

External Skills And Expertise
Skills & Knowledge Required:
1. This role involves developing strong customer relationships and responsible to resolve queries of the customers via Call/chat
within the assigned TAT/SLA
2. This role involves providing notifications to the clients and assisting with any queries they may have via Calls.
3. Following a standard Call/Chat flow and query handling process.
4. Manage and take Ownership of the resolution process for all customer related issues.
5. Offer to call the customer at their convenience should they have questions that may be better answered over the phone rather
than through live chat
6. Using define resources and specific company tools to support the customer by answering questions and escalating to respective
teams if needed for further support.

Duties & Responsibilities:
1. At least one year of customer handling experience via Call/Chat.
2. Ready to work in rotational shifts.
3. Effective communication, reading and writing English communication skills.
4. Excellent time management skills, attention to detail and the ability to multi task
5. Competent in MS office and web browser environments.
6. Confident to handle assign responsibility.
7. Qualification - Any Graduate/Under graduate.
8. Comuter proficency needed (Semi technically knowledge required)

 

Employment Mode: Contract to hire (Full time opportunity)

 

Work Mode: Work from office

 

Shift: 24*7 Rotational Shift

 

Location: 

Mumbai - Andheri

Read more
SmartDocs

at SmartDocs

4 recruiters
Anand Vigneshwaran
Posted by Anand Vigneshwaran
Hyderabad
0 - 2 yrs
₹2L - ₹5L / yr
Customer Support
Customer Service
Technical support
Communication Skills
Interpersonal Skills
+1 more

Job Description:

 

 

The Technical support analyst is responsible for troubleshooting & fixing the application & technical issues for our Clients with an exp. of around 0 - 2 yrs experience. 

 

Technical Support analyst must be able to assure complete Client satisfaction through all stages of the operations process. Must be able to establish and maintain strong relationships throughout the business process.

 

Key Responsibilities:

 

• Proactively connected with Clients.

• Resolving Technical issues in a timely manner.

• Training and educating Clients on our Products & Solutions.

• Assisting Software Engineers on issues.

• Providing feedback on product development in a timely manner. 

• Auditing error Plans to reduce rework with the aim of providing Scalable Products.

 

 

Skills and Specifications:

 

• Excellent Communication & Analytical Skills.

• Willing to work on US shift (Voice Process)

• Interpersonal Skills with a great attitude.

• Good Knowledge if Enterprise Applications, Systems & Technologies.

• Self-motivated; demonstrating the ability to achieve the Client satisfaction with minimal supervision

• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding Client base.

• Organized, flexible and multitasking. 

  • • Persistent with a team attitude.
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Gurugram
4 - 8 yrs
₹10L - ₹13L / yr
IT administration
Network Management
Active Directory
Amazon Web Services (AWS)
Implementation
+2 more
We are looking for a Technical Activation Consultant for one of the leading IT product-based companies in Delhi.

Role - Technical Activation Consultant
Experience - 4 to 8 years
Location - Gurgaon, Delhi
Qualifications - B.E / B.Tech / BCA / BSc-IT

About our client :

Our client is an integrated workforce management software platform offering intelligent automation for daily work orders management, Housekeeping activities, facility maintenance, scheduling & labour management, and time & attendance purpose built for the hospitality market and other dynamic scheduling environment.

We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains they work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. They are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.
 
What will you do?

- Lead technical projects, installation, and configuration for all new customers through a team of technical consultants
- Liaise with vendors for scheduling interface tests and ensure project timelines are honored.
- Collaborate with the IT Coordinate directly with on-site IT, vendors, and off-site helpdesks over email or phone calls to complete technical assignments.
- Work closely with the Project Manager and flag any technical issues in time.
- Document the Interface testing and other details, and update and complete all handovers.
- Do an audit of newly implemented properties for the initial few weeks and identify the repeated issues reported by the property.
- Troubleshoot technical issues faced which could be related to external interfaces, networking, applications, etc.
- Coordinate with an engineering group for installation-related issues.
- Provide Level 2 support for any production-related technical issues.

Technical Competencies you'll possess :-

- In-depth knowledge of Windows servers and strong Windows Administration skills.
- Good understanding of Networking, Firewall, Infrastructure, SQL, and IIS Configuration.
- Experience with Cloud Services (AWS
- Working knowledge of interfaces and integrations of systems.
- Enhanced troubleshooting skills and solution mindset for repetitive issues.
- Possess a good understanding of Internet-based technologies including DNS, Security, IP Routing,- SSH, FTP, HTTP/HTTPS, Email Routing, etc
Read more
Stan

at Stan

Pragya Singh
Posted by Pragya Singh
Bengaluru (Bangalore)
2 - 3 yrs
₹2.4L - ₹3.2L / yr
Customer Support
Zendesk
Customer Relationship Management (CRM)
Technical support
Communication Skills
+2 more

Responsibilities

  • Manage incoming calls, chat and emails from customers in a prompt and swift manner
  • Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable
  • Manage and resolve customer complaints, escalate to concerned authority when necessary
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate & complete information to improve customer satisfaction leading to noticeable results
  • Maintain records of every interaction and forward to concerned team member whenever necessary

Who can apply:

  • Graduate from any stream
  • 2+ years experience in a customer support role
  • Strong Track record of performance 
  • Strong listening , written and verbal communication skills
  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities and manage time effectively
  • Must be fluent in English, proficiency in other languages is an advantage.
  • Familiarity with working Freshdesk/Zendesk/Zoho Desk is desirable 
Read more
StoryXpress

at StoryXpress

2 recruiters
Yash Panchal
Posted by Yash Panchal
Gurugram
1 - 2 yrs
₹2L - ₹5L / yr
Customer Service
Customer Relationship Management (CRM)
SaaS
Hubspot
Technical support
+2 more
StoryXpress (a Techstars-backed company) is an end-to-end video platform and is an efficient and effective way of humanizing the way you promote and sell your product or services, and communicate with your customers. With a suite of professional video tools (Video Creator, Video Recorder, Video Hosting and Analytics, Video APIs, and SDKs), we help small and medium-sized businesses drive more revenue through the strategic use of video. Founded in 2014, StoryXpress has a rich community of 500K+ users including small enterprises to Fortune 500 companies.

Job Responsibilities:

  • Having a proactive customer support approach
  • Testing product features as assigned
  • Build & strengthen customer relationships
  • Lead scoring and qualification
  • Manage incoming chats, emails and handle appropriate follow-up calls and emails
  • Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
  • Demonstrate the value of the platform to our customers every day by providing amazing customer support
  • Maintain existing customer success metrics and data as directed

Job Requirements:

  • Excellence at Googling stuff and spoken English
  • Ability to meet deadlines and decent depth of thought process
  • Capable of operating without much supervision while still producing results
  • Not being camera shy and great presentation skills
  • Motivation to pursue customer success as a career
  • Understanding the basics of customer support such as treating customers with respect, empathy, and understanding
  • Technical understanding and ability to troubleshoot and resolve technical problems



Note:
 The applicant should be comfortable with both the timings, Day Shift Timings as well as the US Shift Timings.Shifts will be rotational.

Brownie Points If - You are great at video presentation and love engaging with customers through videos

Read more
Indigo Consulting - A Leo Burnett Co.
Agency job
via Process Enhance by Piyush Kumar
Remote, Gurugram, Mumbai
2 - 4 yrs
₹3L - ₹4.2L / yr
JIRA
JIRA Agile
Atlassian
Agile/Scrum
Systems Development Life Cycle (SDLC)
+4 more
Experience with JIRA and Confluence, Scrum, Kanban boards
Confluence - Responsible for managing all Confluence spaces, including permissions, development of space templates, macros, data import/export, maintenance of current spaces, and creation of new spaces based on customer specifications.
Support - In charge of providing end-user support for the whole Atlassian stack.
Manage user accounts and troubleshoot tool, environment, and network support issues.
Work contact the tool's manufacturer on support issues. Some after-hours and weekend support is necessary.
Documentation - Tools, Environments, Installation, and Configuration in addition to supporting team operations.
Training – Educate and provide training for technical and non-technical teams.
Experience with the installation and configuration of the latest version of JIRA and Confluence
Experience with the migration of content during equivalent upgrades
Experience with setting up custom fields, Issue types, workflows, and priorities.
Define, compile and report metrics
Familiarity with custom plug-ins.
Adhere to defined processes and procedures
Well-versed with Agile and SAFe
Perform ad-hoc requests as requested
Analytical thinker that is expert at problem-solving, conflict resolution, negotiation and decision making
Uses problem-solving, critical thinking skills and independent thinking to overcome challenges
Other duties as needed.
Read more
Pathfinder Solutions

at Pathfinder Solutions

1 recruiter
Ekta Gupta
Posted by Ekta Gupta
Bengaluru (Bangalore)
1 - 4 yrs
₹1L - ₹4L / yr
Cisco Certified Network Associate (CCNA)
Technical support

Responsibilities:

  • Providing primary backup for networks should they fail.
  • Ensuring the effective administration of a new business network.
  • Performing troubleshooting on all programs when required.
  • Preparing post-mortem reports and performing trend analysis when there are system failures.
  • Developing proposals and helping to finalize opportunities that reduce expenses.

 

Requirements:

  • CCNA certified.
  • Around 1 year of experience in Network Operations.
  • Excellent communication skills.
  • Candidate with networking certification is preferrable.
Read more
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