The responsibilities of the Desktop Support Engineer include building, maintaining, and resolving issues within the continually evolving IT infrastructure. This engineer plays a crucial role in providing computer support, which is essential for maintaining the seamless and efficient operation of the IT infrastructure.
1. Technical Support
2. Problem Diagnosis and Resolution
3. Maintenance and Repair
4. Documentation and Record Keeping
5 Security Compliance
6. Network Support:
About Shro Systems
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About Alphanext
Welcome to Alphanext, a leading provider of talent solutions headquartered in London, with operational bases in Pune and Indore. With a strong focus on the global technology community, we are dedicated to connecting exceptional talent with innovative organizations around the world.
The Role
As our new ServiceNow Technical Architect, you'll play a vital role in shaping and executing our ServiceNow platform strategy to drive innovation and ensure seamless service delivery across our global operations.
Key Responsibilities
- Defines, guides, and supports the execution of Alphanext clients' technical governance processes
- Assists in developing standards and practices for maintaining the health of Alphanext clients' ServiceNow platforms
- Supports design and implementation of a platform operating model to achieve Alphanext clients' desired outcomes and foster end-user adoption
- Provides technical evaluation of demands against Alphanext clients' ServiceNow platform architectures, platform capabilities, and best practices
- Guides ServiceNow Platform design, including considerations for integration and performance for Alphanext clients
- Assesses architecture and solution designs to support Alphanext clients' objectives including alignment with ServiceNow implementation best practices
- Offers guidance on prototyping and accelerating time from design to deployment for Alphanext clients
- Provides technical guidance in platform development and platform-wide solutions for Alphanext clients
- Advises on configuration and coding standards for Alphanext clients
- Supports remediation of configurations not aligned to ServiceNow best practices for Alphanext clients
- Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow HealthScan for Alphanext clients
Experience you should have
- ServiceNow System Administration Certification (mandatory)
- ServiceNow HR, CSM and ITIL Foundation certification
- Experience in the following ServiceNow modules:
- ITOM – CMDB, Discovery, Service Mapping
- ITBM – Project Portfolio Management, Release Management, Agile
- HRSD (HR Service Delivery) and Finance
- GRC – Governance, Risk, and Compliance
- CSM – Customer Service Management module exp (Mandatory)
- ITSM – Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog
- Expertise in Client Scripts, UI Policy, UI Scripts, Script Includes, Business Rules, Scheduled Jobs
- Possess good communication skills
- ITIL Foundation Certification would be a plus or can do before joining
- Implementation Specialist certification would be a plus
The Impact You'll Make
- Establish an enterprise-wide technical architecture and implementation strategy setting the foundation for Alphanext customer's enduring ServiceNow success.
- Drive standardization and best practice platform management, enabling customer to focus on value delivery.
- Institute technical governance to optimize platform performance and minimize long-term technical risk.
- Enable rapid upgrades to new features and innovation that drive new value for Alphanext and it's customer.
- Build a platform team focused on delivering value and innovation.
Role - Lead (Technology & Data Cell)
Experience - 6+ years
Job Location - Aundh, Pune, Maharashtra
About our Client :-
Our client is a Communities Foundation that works in the area of skilling and livelihoods for underserved youths. This is a pioneering program with a strong PPP model, an agency-led approach to livelihoods and a vision of socio-economic transformation.
The Lead for Technology and Data consultant Cell has the opportunity to create and implement the vision for enabling the organization to serve 1 million youth by 2030 by using cutting-edge technology and data systems.
They will Tech enable organizational systems for effective operations, devise data solutions for effective decision making and strategic direction. They will closely work with the program teams to fully understand the
program landscape and implement technology solutions accordingly. Implementation would include being the single point of contact for the Software service provider, end to end back-end support and training of the users.
- Design and Implementation/upgradation of a Tech platform for the Livelihood program:
In collaboration with the Software service provider, an ERP system is being developed and is close to going-live. The responsibilities would include:
i) Understanding the business requirements w.r.t the platform
ii) Data migration: Migrating the legacy data on the platform in the required format whilst ensuring accuracy of the data
iii) End-user training across centers and central team: Hand Holding the team along with Service provider during go-Live and implementation
iv) Troubleshooting wherever required through constant updates and follow-up on system glitches and ensuring resolution with the support of Software service providers.
v) Monitoring of the system application across centers. Identifying required improvisations and suggesting the same.
vi) Coordinating with software service provider for changes and support required for smooth running of the application
vii) Managing and maintaining SMS/Email gateways, domain, servers etc.
viii) Meaningful data extraction and reporting.
ix) Establish Data systems: Establish protocol for data storage and data sharing.
i) Identify technology requirements for Donor management, HR management and all other areas as required.
- Data Analytics: Facilitate culture of data-driven decision making within the organization, including but not limited to, provision of relevant data analytics to the program team.
- Knowledge Management: Lead the overall knowledge management system for the organization and enable data to be available on cloud with a clear protocol for sharing and storage.
- Education: BE Computers
- Experience: Project management experience of 5+ years
- Data management skills Proven understanding the principles of data management and administration.
- IT and database skills Familiarity with modern databases and IT systems. - Candidates with a fair understanding of PHP and SQL databases would be preferred.
- Analytical skills
- Problem-solving skills
- Partnership management
- Excellent verbal and written communication skills.
Job Title: Customer Service Executive
Job Description:
As a Customer Service Executive, you will play a crucial role in delivering excellent customer experiences. You will be responsible for handling customer inquiries, resolving issues, and ensuring overall satisfaction. Strong communication skills, empathy, and a solution-oriented mindset are key to success in this role.
Must-Have Skills:
- Communication Skills: Exceptional verbal and written communication skills to interact effectively with customers.
- Customer Focus: A customer-centric approach with the ability to understand and meet customer needs.
- Problem-Solving: Strong problem-solving abilities to address customer issues and find satisfactory resolutions.
- Empathy: Ability to empathize with customers and provide support in a compassionate manner.
- Multitasking: Capacity to handle multiple tasks efficiently in a fast-paced environment.
- Adaptability: Flexibility to adapt to changing situations and customer requirements.
- Team Collaboration: Ability to collaborate with cross-functional teams to achieve customer satisfaction.
Good-to-Have Skills:
- Product/Service Knowledge: Familiarity with the company's products or services.
- Previous Customer Service Experience: Prior experience in a customer service role is advantageous.
- Technical Proficiency: Basic technical skills to navigate systems and assist customers with online platforms.
- Time Management: Efficient time management skills to prioritize and meet deadlines.
- Language Proficiency: Additional language proficiency may be beneficial, depending on the customer base.
Jr. Implementation Consultant
Responsibilities:
- Coordinate with clients and coordinate wiht team members to carry out configurations and initial instance set up.
- Understand client scenarios and suggest standard configurations
Skills Required:
- You would bring in excellent communication skills
- Excellent aptitude and analytical skills
- Strong interpersonal skills and interactive skills
Location: Goregaon, Mumbai
Job Description:
We are seeking a highly skilled and experienced Technical Support Head to join our team in Mumbai. The ideal candidate will have a minimum of 10 years of experience in the SI industry, specifically in technical support roles, and possess extensive product knowledge in server, storage, backup, networking, security, and virtualization domains. As the Technical Support Head, you will be responsible for leading and managing a team of technical support professionals, ensuring the highest level of customer satisfaction, and driving continuous improvement in support processes.
Responsibilities:
- Lead and manage a team of technical support professionals, including hiring, training, mentoring, and performance evaluations.
- Establish and maintain support policies, procedures, and service level agreements to ensure effective and efficient support delivery.
- Collaborate with cross-functional teams, including sales, product management, and engineering, to address customer issues and provide timely resolutions.
- Serve as an escalation point for complex technical issues, providing guidance and expertise to resolve customer challenges.
- Develop and implement metrics and key performance indicators (KPIs) to measure the team's performance and identify areas for improvement.
- Stay up-to-date with industry trends, emerging technologies, and product advancements to enhance the team's technical knowledge.
- Foster a customer-centric culture within the support team, ensuring high levels of customer satisfaction and retention.
- Analyze support data and trends to identify recurring issues and proactively address them through process improvements or product enhancements.
- Collaborate with vendors and third-party partners to resolve technical issues and ensure timely delivery of support services.
- Prepare and present regular reports to senior management on support team performance, customer satisfaction, and key metrics.
Qualifications:
- Minimum of 10 years of experience in the systems integration (SI) industry, with a focus on technical support.
- In-depth knowledge and experience with server, storage, backup, networking, security, and virtualization technologies.
- Proven experience in managing and leading technical support teams.
- Strong problem-solving and troubleshooting skills with the ability to analyze complex technical issues and provide innovative solutions.
- Excellent verbal and written communication skills, with the ability to effectively interact with customers, team members, and stakeholders at all levels.
- Strong customer service orientation and a passion for delivering exceptional support experiences.
- Demonstrated ability to drive process improvements and optimize support operations.
- Familiarity with industry-standard support tools and systems.
- Bachelor's degree in computer science, information technology, or a related field (preferred).
Qualifications: BCA/MCA, B.E/M.E, B.Sc/M.Sc (IT)
Roles & Responsibilities:
- To Look after Troubleshooting, Desktop, Laptop and workstation.
- To Handle Troubleshooting, LAN & WAN Networks.
- Handling of Microsoft Office Suite.
- Client-server, Peer-to-Peer logical networking with Windows 7 & 10 related work.
- IT Infrastructure Components. (Servers, Networking Products, Firewalls, Exchange)
- Configuration/Maintenance of Domain, Web Server & Firewall, and Anti-Virus Server.
- Configuration/Maintenance of CCTV, Access Control System.
The DevOps Engineer's core responsibilities include automated configuration and management
of infrastructure, continuous integration and delivery of distributed systems at scale in a Hybrid
environment.
Must-Have:
● You have 4-10 years of experience in DevOps
● You have experience in managing IT infrastructure at scale
● You have experience in automation of deployment of distributed systems and in
infrastructure provisioning at scale.
● You have in-depth hands-on experience on Linux and Linux-based systems, Linux
scripting
● You have experience in Server hardware, Networking, firewalls
● You have experience in source code management, configuration management,
continuous integration, continuous testing, continuous monitoring
● You have experience with CI/CD and related tools
* You have experience with Monitoring tools like ELK, Grafana, Prometheus
● You have experience with containerization, container orchestration, management
● Have a penchant for solving complex and interesting problems.
● Worked in startup-like environments with high levels of ownership and commitment.
● BTech, MTech or Ph.D. in Computer Science or related Technical Discipline
- 4-15 year experience in Application Support
- Must have good knowledge in Java/J2EE, Microservices, PL/SQL, Unix
- Good to have knowledge in Agile, JIRA, Splunk, Service Now
- Good understanding and hands-on experience in Incident, Problem and Change Management
- Provide technical leadership to the team & contribute in the skill development within team
Interact with internal teams and client stakeholders to trouble shoot the tickets/incident and manage other support activities - Good communications skills are necessary, must be team player and inquisitive.
- Strong customer service and support focus with a desire to deliver a high-quality service
- Ability to multi-task, work under pressure and to tight deadlines
- Flexible in working outside of office business hours at short notice (as required)
- Should be able to examine the system and identify the areas for Service Improvements & Value adds.
Responsibilities
- Develop test scenarios and cases as per the sprint requirements from product owner
- Should prepare the effective test data for the identified cases.
- Should be able to configure the test environment.
- As per the sprint planning, execute test cases and report the bugs.
- The test execution involves at the user interface level, including functional tests, UI tests and workflow tests to identify system and software problems and their causes
- Work with automated test cases using already existing frameworks
- Work in agile Team and actively participate in agile events
- Be an advocate of high quality of the products you work on
Minimum Qualifications
- 3-5 years of in-depth QA Engineering experience in enterprise applications in ERP/ SCM/ CRP domains.
- Bachelor’s degree in engineering or equivalent work experience
- Experience with manual testing, automation testing using Selenium with appropriate frameworks
An experienced and hands-on Technical Architect to lead our Video analytics & Surveillance product
• An ideal candidate would have worked in large scale video platforms (Youtube, Netflix, Hotstar, etc) or Surveillance softwares
• As a Technical Architect, you are hands-on and also a top contributor to the product development
• Leading teams under time-sensitive projects
Skills Required:
• Expert level Python programming language skills is a MUST
• Hands-on experience with Deep Learning & Machine learning projects is a MUST
• Has to experience in design and development of products
• Review code & mentor team in improving the quality and efficiency of the delivery
• Ability to troubleshoot and address complex technical problems.
• Has to be a quick learner & ability to adapt to increasing customer demands
• Hands-on experience in design and deploying large scale docker and Kubernetes
• Can lead a technically strong team in sharpening the product further
• Strong design capability with microservices-based architecture and its pitfalls
• Should have worked in large scale data processing systems
• Good understanding of DevOps processes
• Familiar with Identity management, Authorization & Authentication frameworks
• Possesses very strong Software Design, enterprise networking systems, advanced problem-solving skills
• Experience writing technical architecture documents