Cutshort logo
InEvolution  logo
Technical Support Analyst
Technical Support Analyst
InEvolution 's logo

Technical Support Analyst

Pavan P K's profile picture
Posted by Pavan P K
1 - 3 yrs
₹3.5L - ₹5.5L / yr
Remote only
Skills
Technical support
Communication Skills
API
Scripting

Primary Customer Facing Responsibilities:


  • Handle technical service and support tickets efficiently, acting as the first point of contact over chat and email support primarily.
  • Empower customers to become proficient users through education and support.
  • Document customer interactions in the ticket tracking system.
  • Proactively follow up to ensure all issues are resolved to the customer's satisfaction.


Key Responsibilities:


Case Analysis and Critical Thinking:


  • Develop comprehensive knowledge of client products, the ticketing and chat systems and as well other tools and systems required for the successful troubleshooting and resolution of customer’s technical issues
  • Conduct thorough investigations to fully understand user issues, employing effective probing techniques.


Problem Solving:


  • Provide accurate information and solutions for client software products or services.
  • Offer alternative solutions when necessary, guiding users through the resolution process.
  • Elevate customer issues to senior support engineers as needed, providing detail description of problems along with steps taken to analyze the problem.


Post-Resolution Follow-Up:


  • Ensure customer satisfaction by following up and updating customer status before case closure.


Client and Operational Responsibilities:


  • Coordinate with team leaders and managers for guidance on escalated cases.
  • Follow team-internal and external processes and procedures.
  • Record detailed events and problem resolutions in system logs.
  • Forward customer feedback and suggestions to the appropriate internal team.
  • Suggest improvements to processes and knowledge resources.
  • Participate actively in team meetings and maintain effective communication with internal teams.
  • Participate actively in up-skilling and training sessions


Requirements:


  • Experience with any kind of support ticketing system
  • Tech-savvy with knowledge of computer operating systems, software and hardware, networking.
  • Preferred experience with any scripting language or basic understanding of API.
  • Excellent written and verbal communication skills in English.
  • Ability to work with automated translators and utilize AI driven writing tools (Deepl) is preferable
  • Degree in a relevant field preferred.
  • Proficient with Microsoft Office, Google Sheets, and other business software.
  • Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About InEvolution

Founded :
2009
Type :
Services
Size :
20-100
Stage :
Profitable

About

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.

Read more

Candid answers by the company

What does the company do?
What is the location preference of jobs?

We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients. 

Company social profiles

linkedintwitterfacebook

Similar jobs

MAD Designs
MAD Designs
Agency job
via TIGI HR Solution Pvt. Ltd. by Vaidehi Sarkar
Pune
3 - 6 yrs
₹6L - ₹10L / yr
Business Analysis
Business Development
Client Servicing
Client Management
Lead Generation
+1 more

Qualifications:

 

  • Proven experience in sales, preferably in a branding, marketing, or creative agency environment. Ideally 2-4 years
  • Strong understanding of branding principles, design, and marketing strategies.
  • Excellent communication and presentation skills.
  • Results-driven with a track record of meeting or exceeding sales targets.
  • Ability to build and maintain strong client relationships.
  • Bachelor's degree in Business, Marketing, or a related field is preferred.


Read more
Careernet Technologies
Radhika Rangaraj (Careernet)
Posted by Radhika Rangaraj (Careernet)
Chennai
5 - 10 yrs
₹10L - ₹20L / yr
skill iconJava
J2EE
skill iconSpring Boot
Hibernate (Java)
Microservices

Experience/skills required


Key Qualifications


  • Developer Role:
  • Preferably Java 
  • CI/CD - DevOps (Exposure)
  • Messaging Middleware (Exposure to Kafka or any other messaging middleware)
  • DB: Oracle (pref) - any other Database platforms (SQL/NoSQL)
  • Server Side: Java, Spring boot Microservices
  • Exposure to Any Major Cloud Platform (AWS/Azure/GCP)
Read more
WONDRx
at WONDRx
3 recruiters
HR Function
Posted by HR Function
Mumbai
5 - 8 yrs
₹3.6L - ₹4.8L / yr
Spotfire
Qlikview
Tableau
PowerBI
Data Visualization
+5 more

About the company

WonDRx (pronounced as Wonder-Rx) - spearheaded by two serial Entrepreneurs Mr. Pankaj Sindhu along with his Co-Founder Mr. Pankaj Agrawal; is a very unique and novel technology which has the capacity to change the way healthcare eco-system interacts with each-other. We are determined to change the way of Healthcare domain working and make it more convenient while ensuring a pleasant experience for the consumers and all other stakeholders involved. You need to see the product to believe the power it has and what it can enable in the healthcare domain.


Designation: Team Leader Data Analyst & Project Management

 

Job Description:

We are seeking a highly skilled and detail-oriented Team Leader- Data Analyst & Project to join our team. In this role, you will be responsible for extracting insights from raw data, preparing analytics reports, and overseeing data-driven projects from start to finish.

The ideal candidate should have a strong background in Advanced Excel, proficiency in various Business Intelligence (BI) tools will be an added advantage, and experience in follow up with various internal and external stakeholders related to ongoing projects.

 

Responsibilities:

•          Gather, clean, and validate raw data from various sources.

•          Develop and maintain efficient data management systems.

•          Apply advanced Excel techniques to manipulate and analyse data effectively.

•          Utilize BI tools to create insightful reports, visualizations, and dashboards.

•          Identify trends, patterns, and correlations in data sets.

•          Collaborate with cross-functional teams to understand their data needs and provide analytical support.

•          Present findings and recommendations to stakeholders in a clear and understandable manner.

•          Manage data-driven projects from initiation to completion, ensuring deliverables are met on time and within budget.

•          Maintain project plans, including timelines, resource allocation, and task assignments.

•          Monitor project progress, identify risks, and implement mitigation strategies.

•          Coordinate and communicate with team members, ensuring alignment and effective collaboration.

•          Prepare project status reports and deliver presentations to stakeholders.

•          Evaluate project outcomes and identify areas for improvement.

 

 

 

 

Requirements:

•          Master’s or Bachelor's degree with a relevant experience in coordinating Data Driven projects

•          Proficiency in Advanced Excel functions and formulas.

•          Knowledge of at least one Business Intelligence (BI) tool (e.g., Tableau, Power BI, QlikView) will be an added advantage

•          Excellent project management skills, including planning, organization, and prioritization.

•          Strong problem-solving and critical-thinking abilities.

•          Excellent communication and interpersonal skills.

•          Ability to work independently and manage multiple projects simultaneously.

•          Attention to detail and ability to work with complex datasets.

 

Preferred Skills:

•          Data Analysis: Candidate should have strong analytical skills which is crucial for a data analyst. You should be able to collect, organize, and interpret complex data sets to extract meaningful insights. Advanced Excel is a must.

•          Communication and Presentation: Data analysts should be able to effectively communicate their findings to both technical and non-technical stakeholders. You would need to effectively communicate with team members, stakeholders, and other project stakeholders. This includes written communication through project documentation and reports, as well as verbal communication for conducting meetings, providing updates, and resolving issues.

•           Continuous Learning: We are a constantly evolving startup. Ideal candidate should have willingness to learn new techniques, stay updated with the latest tools and technologies, and adapt to changing trends which is crucial for long-term success.

•           Team Player: You should be able to motivate and inspire team members, provide guidance, and facilitate decision-making processes.

•           Project Coordinator: As a project coordinator you should possess strong problem-solving and critical-thinking skills to identify issues, analyse root causes, and propose and implement appropriate solutions

 

 

 

Read more
Nucleus Software Exports
Agency job
via InvokHR by Sandeepa Kasala
UAE, Middle East
8 - 20 yrs
₹20L - ₹30L / yr
Project Management
IT project management
Project Manager
Project coordination
Project scheduling
+1 more

Project Manager in UAE

Company Profile: Nucleus Software has been providing Products and Services to various Global and Regional Financial  institutions , from past 36 years. As a pioneer IT Service provider, Nucleus carry deep banking domain expertise and experience on latest technological trends. Nucleus’s developed platforms powers the operations of more than 150 institutions in 50 countries, supporting multiple business veritcals, accessible through Mobile and internet channels

 

Primary Responsibilities : 

  • Manage Software Development project activities for project phases, including initiation, planning, execution, monitoring, control and closure.
  • Work collaboratively with development team, technical lead and business analyst to determine technical direction and approach to system design and implementation, including both core and supporting systems.
  • Create, manage, monitor and track Project schedules, Project scope statements, Resource plans etc.
  • Resolve issues, conflicts, dependencies and critical path deliverables
  • Ensure project execution according to scope, schedule, budget and quality standards
  • Manage the day-to-day activities of projects and staff; communicate with project teams as necessary to ensure project deliverables are on schedule and within cost and quality parameters.
  • Communicate and collaborate with internal and external stakeholders as needed
  • Continually manage stakeholder expectations through project governance processes
  • Deliver appropriate and effective executive level communication
  • Provide status reporting regarding milestones, deliverable, dependencies etc. communicating with all the stakeholders

 

Desired for the position :

  • 8+ years of experience in application development
  • Experience in managing end to end project as a project manager
  • Exposure in lending / payment in retail banking
  • Executive level communication skills with excellent written and verbal communication

 

Budget is between 25 to 30 LPA,

Experience required 8 + years

Job Location – UAE (Onsite)
Read more
Coreway Solution
at Coreway Solution
1 recruiter
Kajal Nayee
Posted by Kajal Nayee
Ahmedabad
1 - 5 yrs
₹2L - ₹6L / yr
skill iconPHP
skill iconCodeIgniter
skill iconLaravel
MySQL
Yii
+1 more

Coreway Solution is urgently looking for PHP Developer for our International clients. As this is an urgent requirement, so apply only interested candidates.

We are Ahmedabad based Web agency, providing full-fledged Web/mobile solutions to clients from more than 20 countries. We want the great mind to join our team.

We don't just offer Job, but we offer Career.

 

Responsibilities:

  • Candidate will be responsible to work on various products which are research publication related
  • Candidate will have challenging tasks on creating unique plugins which are not exist
  • Candidate will have to manage the existing sites
  • They will report directly to the product manager

 

Requirements:

  • Should have strong skills with PHP-MySQL
  • Must have the 2+ years of experience working in Core PHP or any MVC framework like CodeIgniter, Smarty, Zend, Yii etc
  • Experience of PSD to HTML will be considered as added benefit
  • Should have API development experience
  • Payment gateway experience will be considered as plus point
  • Must be aware of git
  • Oops concept should be clear
  • Rich experience in javascript and jQuery
  • Strong debugging skills

 

Benefits Providing:

  • Paid Leaves
  • Flexibility in working hours
  • Yearly Tour
  • Performance Bonus
  • Learning & Growth Platform
  • Weekly & Monthly Celebrations
  • Friendly Work Culture
  • Alternate Saturday Off
Read more
Tailwebs Technology
at Tailwebs Technology
4 recruiters
Amulya Bijur
Posted by Amulya Bijur
Bengaluru (Bangalore)
1 - 4 yrs
₹5L - ₹12L / yr
skill iconiOS App Development
skill iconSwift
skill iconObjective C
Xcode
Model-View-View-Model (MVVM)
+1 more

We are looking for an iOS developer who possesses a passion for pushing mobile technologies to the limits and will work with our team of talented engineers to design and build the next generation of our mobile applications.


Requirements


-BS/MS degree in Computer Science, Engineering or a related subject

-1 to 4 years of work experience

-Proven working experience in software development

-Working experience in iOS development

-Have published one or more iOS apps in the app store

-A deep familiarity with Objective-C and Cocoa Touch

-Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text

-Experience with third-party libraries and APIs

-Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies

-Solid understanding of the full mobile development life cycle


Responsibilities


-Design and build advanced applications for the iOS platform

-Collaborate with cross-functional teams to define, design, and ship new features.

-Unit-test code for robustness, including edge cases, usability, and general reliability.

-Work on bug fixing and improving application performance.

-Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

Read more
Sloshout
at Sloshout
1 recruiter
Shalini Gautam
Posted by Shalini Gautam
New Delhi, Delhi, Gurugram, Noida, Ghaziabad, Faridabad
3 - 15 yrs
₹3L - ₹5L / yr
Business Development
Sales
Lead Generation
Sourcing
Marketing
+4 more

Designation - Business Development Manager

Company Name - Sloshout

Company Location - New Delhi, Connaught Place

Company Website - www.sloshout.com

Salary Range - ₹25,000 - ₹45,000 per month + Incentives (Rs.8000 to Rs.55000 per month)

 

About Role:

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. The candidate must be at the front of the company and will have the dedication to create and apply an effective sales strategy. The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

 

Job Responsibilities:

  • Convince and onboard new Venue clients every month by selling subscription packages.
  • It will be a hardcore On-Field B2B Sales Job.
  • Develop a growth strategy focused on financial gain.
  • Self-generate leads and builds effective pipeline of prospective clients to meet monthly set targets.
  • Conduct research to identify new markets and client needs.
  • Promote the company’s value add subscriptions to onboarded venue clients.
  • Document sales contracts and ensure adherence to law-established rules & guidelines
  • Keep records of sales, revenue, invoices, etc.
  • Provide trustworthy feedback and after-sales support
  • Build long-term relationships with new and existing clients.
  • Develop & Train entry-level staff into valuable salespeople.

 

Requirements:

  • Male Candidate with 3-5 years of Work experience as a BDM, Sales Executive, or any relevant role
  • Own Conveyance – 2 Wheeler/4 Wheeler (Fuel will be reimbursed)
  • Proven sales track record
  • Proficient in MS Office
  • Proficient in oral and written - Hindi & English
  • Market/Industry knowledge
  • Ability to build rapport, Good Communication and negotiation skills
  • Time management and planning skills
  • Full-Time Graduate/Post Graduate
Read more
Clockwork
at Clockwork
4 recruiters
Neha Gehani
Posted by Neha Gehani
Remote, Mumbai
1 - 3 yrs
₹6L - ₹15L / yr
skill iconNodeJS (Node.js)
skill iconJavascript
TypeScript

As a Software Engineer, you will build and scale Clockwork, creating an engaging experience for our users. As one of the first few engineers, you will work on 0 to 1 type projects, partnering closely with our product, design and business teams to build the future of Clockwork.

Responsibilities

  • Write, test and deploy code to enhance our product
  • Design software systems for new features
  • Diagnose bugs and system bottlenecks as our product scales
  • Work closely with product and design to define our roadmap

Qualifications

  • 1+ years of professional experience as a software engineer
  • Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience
  • Solid engineering, coding and problem solving skills
  • Strong product/business sense
  • Excited about working in a fast-paced, dynamic startup environment

Clockwork encourages applications from people of all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions and ages, as well as veterans and individuals with disabilities.

Read more
Majestic People Infotech
Hitesh Sultania
Posted by Hitesh Sultania
Coimbatore
3 - 5 yrs
₹2L - ₹4L / yr
skill icon.NET
ASP.NET
ASP.NET MVC
skill iconAngularJS (1.x)
SQL server
+1 more

Job Description :

 

- Good knowledge in C#

- Must have hands-on knowledge in ASP.NET MVC

- Must have worked on projects using AngluarJS or other versions in Angular

- Create a database using SQL Server preferably MS-SQL

- Development of software for US clients

- Good communication skills are must

- Must have good academic scores

Location Coimbatore, Tamil Nadu

Salary - 2,00,000 - 4,00,000 p.a.

Qualifications :

- 2-5 years of C#,MVC, angularjs development experience

- Experience in SQL Server

- Prior experience building customer-facing sites is strongly preferred

Read more
Casey Foods
at Casey Foods
7 recruiters
HR Coordinator
Posted by HR Coordinator
Remote, Sundargarh
4 - 7 yrs
₹2L - ₹3L / yr
Sales
Problem Solving
Team Leadership
  • Manage sales operations in assigned district to achieve revenue goals.
  • Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
  • Identify skill gaps and conduct trainings to sales team.
  • Work with team to implement new sales techniques to obtain profits.
  • Assist in employee recruitment, promotion, retention and termination activities.
  • Conduct employee performance evaluation and provide feedback for improvements.
  • Contact potential customers and identify new business opportunities.
  • Stay abreast with customer needs, market trends and competitors.
  • Maintain clear and complete sales reports for management review.
  • Build strong relationships with customers for business growth.
  • Analyze sales performances and recommend improvements.
  • Ensure that sales team follows company policies and procedures at all times.
  • Develop promotional programs to increase sales and revenue.
  • Plan and coordinate sales activities for assigned projects.
  • Provide outstanding services and ensure customer satisfaction.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos