Support Manager

Business Development Manager [Web Hosting]

The Business Development Manager will be responsible for identifying, nurturing, and closing new business opportunities within the server hosting and cloud infrastructure industry. This role will focus on building strong relationships with potential clients, understanding their needs, and aligning the company’s hosting services to meet these requirements. The BDM will also work to retain and grow existing customer accounts, ensuring high client satisfaction and identifying upsell opportunities.

Key Responsibilities:

1.Market Research & Analysis

• Conduct in-depth research to identify potential clients, market trends, and competitive landscape in the server hosting industry.
• Analyze customer needs and industry developments to align the company’s offerings with market demands.

2.Lead Generation & Sales Strategy

• Develop and implement strategies to identify new business opportunities, targeting businesses that need hosting solutions, data center services, and cloud infrastructure.
• Generate leads through networking, cold calling, and digital channels, and build a robust sales pipeline.

3.Client Relationship Management

• Develop and maintain strong relationships with new and existing clients, acting as the main point of contact for inquiries, service issues, and escalations.
• Work closely with clients to understand their technical and business needs, presenting customized solutions that align with their requirements.

4.Server Management industry Knowledge & Selling

• Gain a deep understanding of the company’s hosting solutions, including dedicated servers, VPS, cloud hosting, colocation, and managed services.
• Present technical features and benefits to prospective clients in a clear and understandable way, offering solutions that address their business challenges.

5.Proposal Development & Negotiation

• Prepare detailed proposals, pricing, and presentations, collaborating with the technical team when necessary to ensure the solution fits the client’s needs.
• Negotiate contract terms, close sales, and ensure that agreements meet company policies and standards.

6.Collaboration with Internal Teams

• Work with the technical, marketing, and customer support teams to ensure seamless service delivery and address any issues.
• Provide feedback to product and service teams based on customer needs and competitive analysis.

7.Performance Tracking & Reporting

• Track and report on sales activities, progress toward sales goals, and industry developments.
• Utilize CRM tools to manage sales pipeline, forecast sales, and analyze conversion metrics to inform strategies.

Key Qualifications:

• Education: Bachelor’s degree in business, IT, Marketing, or a related field.
• Experience: 3+ years of experience in business development or sales, preferably in the server hosting, cloud services, or IT solutions industry.
• Skills: Strong sales acumen, excellent communication skills, customer relationship management, negotiation, and an understanding of hosting technologies.
• Technical Knowledge: Familiarity with server hosting concepts, cloud computing, data centers, and IT infrastructure solutions is highly desirable.
• Proven Experience in Server Reselling and Management: Candidates should have substantial experience working with a server management company, with a strong focus on server reselling, support, and customer solutions.

Additional Skills:

• Ability to work independently and handle multiple tasks.
• Strong analytical skills to assess market trends and competitor strategies.
• Proven ability to meet and exceed sales targets.

https://www.ynos.in/" target="_blank">YNOS is a next-generation funded startup founded by IIT Madras faculty and incubated at IIT Madras Incubation Cell. It is a digital platform for Entrepreneurs, Investors, Innovators and Eco-system enablers, providing actionable insights on the startup and investment landscape in India. We are passionate about solving tough problems using technology and data, making a difference

The Opening
We are presently seeking for our next enthusiastic, talented, and driven Python Backend Engineer to start right away. We'd want you to

• Be excited about building a next-generation intelligence platform
• Possess a can-do attitude and be open to new challenges
• Value working with a great team - self-assured, creative, and insightful individuals who work together to achieve amazing things
• Be willing to explore, learn, and contribute new ideas to the platform, thereby improving it
• Be high on self-belief and enthusiasm to work in a startup culture - small team, fast-paced work environment

As the Python Backend Engineer in https://www.ynos.in/" target="_blank">YNOS, you will

• Create reusable optimised code and libraries
• Deploy task management systems and automate routine tasks
• Build performant apps that adhere to the best practices, therefore increasing latency, performance, and scalability
• Improve the existing codebase while reducing technical debt
• Take charge of all elements of the application, including architecture, quality, and efficiency

• Proficient understanding of Python language
• Expertise in developing web apps and APIs using Python frameworks like Flask with an overall grasp of client-server interactions
• Familiarity with task management systems and process automation
• Comfortable with using Command Line and Linux systems
• Experience and understanding of version control systems like git, svn, etc
• Knowledge of NoSQL databases such as MongoDB

Good to have

• Expertise in other backend frameworks viz. Django, NodeJS, Go, Rust etc
• Knowledge of data-modelling, data-wrangling & data-mining techniques
• Experience with data visualisation tools & libraries such as Plotly, Seaborn etc
• Exposure to Statistical and Machine Learning (ML) techniques, particularly in the field of Natural Language Processing (NLP)
• Familiarity with front-end tools & frameworks such as HTML, CSS, JS, React, Vue, and others

Work location, Job type & Salary

• Our office is located at https://respark.iitm.ac.in/" target="_blank">IIT Madras Research Park, Chennai, Tamil Nadu, surrounded by the beautiful IITM Campus!
• This is a full-time position and we’d like you to relocate to Chennai
• Expected salary range ₹6L - ₹8L per annum

Main tasks

• Implementation, operating and monitoring of LS system solutions on-premise and in the cloud
• Analysis and sustainable troubleshooting of system failures
• Support in the area of information and IT security

Qualification profile

• Successfully completed training or studies in the field of IT
• Experience in operating on-premise, public and private cloud solutions
• Young professionals are welcome
• Good English skills
• Knowledge in the following areas
• Oracle Database
• Oracle Application Server
• Oracle Linux
• Oracle Linux KVM
• Oracle Weblogic

As the Implementation Lead/Manager, you will be at the forefront of ensuring a seamless onboarding experience for our clients. You will play a critical role in understanding client needs, managing project timelines, and collaborating with cross-functional teams to deliver a high-quality onboarding experience.

Key Responsibilities:

• Client Onboarding:

Lead end-to-end implementation projects, ensuring a smooth transition from the sales phase to successful system deployment.

Collaborate with sales and account management teams to understand client requirements and expectations.

• Project Planning:

Develop and execute detailed project plans, outlining tasks, milestones, and deliverables. Define project scope, objectives, and success criteria in collaboration with clients.

• Stakeholder Collaboration:

Work closely with internal teams, including product development, support, and training, to ensure coordinated efforts in meeting client needs. Serve as the primary point of contact for clients during the implementation phase.

• Configuration and Customization:

Oversee the configuration of HR Tech SAAS solutions to meet client-specific requirements. Coordinate with the technical team to ensure proper customization and integration of the system.

• Training and Support:

Conduct training sessions for client teams to ensure effective utilization of the HR Tech SAAS products. Provide ongoing support during and after the implementation phase to address client inquiries and issues.

• Quality Assurance:

Implement quality assurance processes to verify that the configured solutions meet client expectations. Conduct thorough testing and validation of system functionalities.

• Communication:

Maintain clear and regular communication with clients, updating them on project progress, timelines, and any potential challenges. Manage expectations and address concerns promptly to ensure a positive client experience.

• Documentation:

Create and maintain comprehensive documentation related to the implementation process, configurations, and client-specific details.

Develop user manuals and guides as needed.

• Post-Implementation Review:

Conduct post-implementation reviews to gather feedback, assess project success, and identify areas for improvement. Collaborate with product development teams to relay client feedback for future enhancements.

You are a desired candidate if you have:

• Proven experience in leading successful implementations of HR Tech SAAS solutions.
• Strong project management skills with the ability to manage multiple client implementations simultaneously.
• In-depth understanding of HR processes and workflows.
• Technical acumen, including familiarity with system configurations and integrations.
• Excellent communication and interpersonal skills, with the ability to build strong client relationships.
• Problem-solving mindset and the ability to navigate complex client requirements.
• Knowledge of quality assurance processes and testing methodologies.
• Training experience, including the development and delivery of training programs.
• Detail-oriented with a focus on delivering high-quality solutions on time.

Decarbonic is seeking a highly skilled technical writer with experience in national/public policy drafting to join our team in Nigeria for a 6-month assignment. As a technical writer, you will be responsible for researching, analyzing, and producing high-quality technical documents that are clear, concise, and easy to understand.

Responsibilities:

• Research, analyze, and interpret technical information and data related to climate change, carbon markets, and sustainable development.
• Develop and draft technical reports, policy briefs, and other technical documents that are clear, concise, and easy to understand.
• Collaborate with internal and external stakeholders to ensure that technical documents meet their needs and are aligned with organizational objectives.
• Ensure that technical documents comply with established standards, guidelines, and protocols.
• Review and edit technical documents for accuracy, completeness, and clarity.
• Communicate technical information effectively to non-technical audiences.

Requirements:

• Bachelor's or Master's degree in public policy, environmental science, engineering, or related field.
• At least 3 years of experience in technical writing, with a focus on national/public policy.
• Experience working with carbon markets and climate change-related policies is a plus.
• Excellent writing, research, and analytical skills.
• Strong attention to detail and ability to work independently.
• Ability to work collaboratively with cross-functional teams and stakeholders.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Willingness to relocate to Nigeria for a 6-month assignment with a valid passport.

• Coding and creating functional web applications and optimizing code for increasing response time and efficiency.
• Coordinating with front-end developers and providing server-side algorithms of user-facing web application elements.
• Analyzing the goals and requirements, handling bugs and errors and providing solutions for the same.
• Interacting with the database for storing data and ensuring that every user has access to what they search.

• Accomplishing the projects and goals within the deadline.
• Managing APIs that are executed across the devices.
• Participating in defining the architecture of the system.

Required skills

• Proven knowledge of front-end technologies, such as Angular, React, HTML, CSS, and JavaScript will be preferred.
• In-depth knowledge of PHP and related frameworks. Knowledge of Ruby, Python, NodeJs, and Java will be an added advantage.
• Good Communication, Analytical, Logical, and Leadership skills.
• Knowledge of front-end technologies such as Angular, React, HTML, CSS, and JavaScript will be preferred.
• Ability to manage a hosting environment along with database administration such as MySQL, Oracle.
• Excellent knowledge of APIs (REST, SOAP) and Web services.
• Capable of scaling applications to handle the load changes.
• Knowledge of version control, such as GIT.
• Knowledge of accessibility and security compliance.

Duties/ Responsibilities

• Performing exhaustive research to gain in-depth knowledge of all customer personas
• Creating specifications and content appropriate for the brand's customer personas
• Planning the editorial calendar and content proposition
• Developing content governance guidelines for tone, style, and voice of all content, and ensuring they are followed
• This role is 50/50 conceptualizing and executing. You must be able to not only ideate and pitch your own create concepts to your peers and management, but also work with a team to execute others’ ideas when needed.
  
  Collaborate as part of a small, agile video team producing original video content for digital platforms from script to shoot to edit and delivery.
  
  Create content for social channels, with a clear understanding of how users engage with social creative across formats and platforms.
  
  Develop best practices and expertise around creating, publishing and distributing videos specific to various digital platforms, and train teammates in those best practices.
  
  Qualifications / Skills :
  
  5+ years of experience in a creative agency, production company, or in-house at a brand pitching and editing video content for social and digital channels.
  
  Should have a proven track record of creating content for a company/ Individual.
  
  Detail-oriented, fast learner, and able to manage your own time.
  
  Can effectively cope with change, shift gears comfortably, decide and act without having the total picture. Cut your own way through ambiguity and engaging management smartly when needed.

Benefits:

• This is a full time position, working from office. Office Address: Lexicon International School, Kalyani nagar, Pune.
• Transportation reimbursement is available.
• Medical Insurance available.
• Leadership & Development training for all manager-level employees
• Salary will be as per the skills and the experience of the applicant.

Should have minimum 4 years of work experience on Dot.Net technologies

• Must have very good understanding of software development processes
• Must be able to take up small to large projects independently with minimal supervision of technical lead
• Responsible for the delivery of assigned tasks on time with professional quality under the supervision of technical lead
• Must be willing to work hard to meet the project and customer commitments
• Must be willing to maintain/support the project(s)/product(s)
• Must apply the design specification techniques provided by the technical lead
• Good experience in analysis, design, development, testing and implementation of complex applications developed using n-tier architecture
• Good experience in Object Oriented ProgrammingConcepts
• Good experience in developing web application with http://asp.net/">ASP.NET
• Good experience in developing web services, COM components and integration with APIs
• Good experience in developing mobile applications in various mobile platforms
• Good experience in the database development using SQL Server (MS - SQL 2000/2005/2008)
• Excellent communication and problem solving skills
• Willing to work hard to complete the assigned project tasks on time with professional quality

Skills Required

ASP.Net, C#, MS-SQL,  HTML, JavaScript, JQuery, AJAX, LINQ, CSS, WCF, Entity Framework

Desirable Knowledge of XML, My SQLHTML5, CSS3, LESS Framework, DotNet CORE

Learn from the best: Learn from leaders who have built Comm100 from ground up. Work under other engineers who handle different layers of the infrastructure.

Work in a data-driven team: Understand the importance of validating assumptions about user behaviour. Use various types of testing to ensure we're right (or discover where did we go wrong). Utilize data collection, enrichment, analytics, and visualizations to improve our systems.

WHO YOU ARE

To be successful in this role, you'll need to have the following skills:

Love for coding: A fanatic about writing beautiful and scalable code.

Sense of analytics: Strong analytical and troubleshooting skills. Should be resourceful, innovative, and inventive.

Dynamic: Should be comfortable in dealing with lots of moving pieces. Have exquisite attention to detail and are comfortable learning new technologies and systems.

Team player: Knack for influencing without being authoritative. Pitch in wherever the team needs help, from writing blog posts to supporting customers.

Accountability: High sense of ownership for your code and relentlessness to deliver projects with high business impact.

KEY SKILLS

• Strong computer system analysis and design skills in current methodologies and patterns including vanilla JavaScript,
• Rich experience with ReactJS, Redux, React Native, or similar library/tools.
• Obsessed with WPO (Web Performance Optimization) and web/mobile performance analysis.
• Familiar with web security, SEO, accessibility, and internationalization.
• Experience with W3C standards, HTTP protocol and web browsers.
• Experience with common tools such as front-end compilation, construction, testing, etc. (Babel, Rollup, Webpack, Jasmine, etc.)