
About Kloud9:
Kloud9 exists with the sole purpose of providing cloud expertise to the retail industry. Our team of cloud architects, engineers and developers help retailers launch a successful cloud initiative so you can quickly realise the benefits of cloud technology. Our standardised, proven cloud adoption methodologies reduce the cloud adoption time and effort so you can directly benefit from lower migration costs.
Kloud9 was founded with the vision of bridging the gap between E-commerce and cloud. The E-commerce of any industry is limiting and poses a huge challenge in terms of the finances spent on physical data structures.
At Kloud9, we know migrating to the cloud is the single most significant technology shift your company faces today. We are your trusted advisors in transformation and are determined to build a deep partnership along the way. Our cloud and retail experts will ease your transition to the cloud.
Our sole focus is to provide cloud expertise to retail industry giving our clients the empowerment that will take their business to the next level. Our team of proficient architects, engineers and developers have been designing, building and implementing solutions for retailers for an average of more than 20 years.
We are a cloud vendor that is both platform and technology independent. Our vendor independence not just provides us with a unique perspective into the cloud market but also ensures that we deliver the cloud solutions available that best meet our clients' requirements.
What we are looking for:
- Service Manager managing a team providing L1, L2 support for multiple applications
- Should be able to work in China hours as and when required
- 6-7 years of experience in a support role
- 2+ years’ experience in Prior experience in supervisory role
- Manage shift rosters, escalations
- Responsible for standing up and running the support team
- Managing the customer support department’s day-to-day functions.
- Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
- Assigning tasks to support team members each day that are based on SLAs, technician availability, and the technician’s skills.
- High level knowledge of the Data Engineering space having supported data stores, data pipelines, and downstream reporting applications is desirable
- Periodic reporting to stakeholders
Why Explore a Career at Kloud9:
With job opportunities in prime locations of US, London, Poland and Bengaluru, we help build your career paths in cutting edge technologies of AI, Machine Learning and Data Science. Be part of an inclusive and diverse workforce that's changing the face of retail technology with their creativity and innovative solutions. Our vested interest in our employees translates to deliver the best products and solutions to our customers!

About Kloud9 Technologies
About
Kloud9 was founded with the vision of enabling our customers to transform into an intelligent enterprise with our “AI-First” approach. We help our customers in their data transformation and insights transformation journeys and enable them to make smart business decisions.
At Kloud9, we know AI & ML is one of the key technologies that can help organizations to significantly improve their customer experiences and transform their business operations to enable them to survive & thrive in this global competitive market.
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Essential Duties and Responsibilities:
Job Description:
- It’s a Client facing role with a proven experience into security or backup solution sales.
- Meet Monthly/ Quarterly/Yearly target of customer meetings and sales target.
- Identify and close deals into SMB/Enterprise segment.
- Manage a healthy relationship with the OEMs.
- Must have a good understanding of IT Security solutions (Endpoint/Networking/Data Security, DLP, Backup, NGF, MDM, Helpdesk, Asset etc) or backup solutions (server backup, desktop/ laptop backup, replication)
- Sell data security and data backup solutions to corporate customers of Jaipur and Mumbai.
Skill Requirements:
Good communication skills.
Mandatory Requirement
At least 2 years’ experience of selling data security or data backup solutions to corporate customers of Jaipur from Jaipur and from Mumbai to Mumbai
Education and/or Work Experience Requirements:
- At least 2 years’ experience of selling data security or data backup solutions to corporate customers of Jaipur from Jaipur and from Mumbai to Mumbai.
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
- Ability to work independently and to carry out assignments to completion within parameters of instructions given.
Job Requirements:
Minimum Experience: 2 years
Working Days: 6 days Monday to Saturday (3rd Saturday off)
Salary: As per market standards plus incentives
Plus mobile
As a user experience designer (UXD), you would have to create and enhances digital interfaces like websites, apps, and software programs to make the experience more effortless and enjoyable for consumers. Your work helps boost customer satisfaction, build brand loyalty, and ensure that there aren’t any design elements present that might deter potential customers. This includes everything from smooth navigation to enhanced visual appeal and a simplified sign-up or checkout process.
A background in or familiarity with cognitive psychology is a huge plus
Job Description
We are looking for well-qualified candidates with the unique ability to perform well as a UXD and also at a high level as a technology and business manager and leader. You will be directly involved in executing the Company's overall technology & business strategy and implementation.
Our user experience (UX) design expert needs to be a multi-talented jack-of-all-trades who possesses knowledge in the areas of psychology, design and technology. We are looking for a user-experience (UX) designer able to understand our business requirements and any technical limitations, as well as be responsible for conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mock-ups and prototypes. The UX designer will also be expected to design the overall functionality of the product, and in order to ensure a great user experience, iterate upon it in accordance with user-testing.
Responsibilities
• Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences.
• Facilitate the product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products.
• Design and deliver wireframes, user stories, user journeys, and mock-ups optimized for a wide range of devices and interfaces.
• Identify design problems and devise elegant solutions.
• Make strategic design and user-experience decisions related to core, and new, functions and features.
• Take a user-centered design approach and rapidly test and iterate your designs.
• Collaborate with other team members and stakeholders.
• Ask smart questions, take risks and champion new ideas.
• Evaluating our current website and recommending possible improvements
• Designing user flows to show how customers interact with our site
• Performing split-testing on some of our underperforming pages
• Performing user testing with the product in question
• Creating and implementing surveys for direct customer feedback
• Creating storyboards to reflect a typical customer
• Analyzing usage data and traffic patterns
• Conducting A/B tests to measure customer response
• Reviewing competitors’ products for additional insights
• Making style guides to define UI elements
• Communicating with clients and other stakeholders
Requirements
• Three or more years of UX design experience. Preference will be given to candidates who have experience designing complex solutions for complete digital environments.
• Expertise in standard UX software such as Sketch, OmniGraffle, Axure, InVision, UXPin, Balsamiq, Framer, and the like is a must. Basic HTML5, CSS3, and JavaScript skills are a plus.
• Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision.
• Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
• A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.
• Ability to iterate designs and solutions efficiently and intelligently.
• Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
• A clear understanding of the importance of user-centered design and design thinking.
• Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications.
• Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval.
• Be passionate about resolving user pain points through great design.
• Be open to receiving feedback and constructive criticism.
• Be passionate about all things UX and other areas of design and innovation. Research and showcase knowledge in the industry’s latest trends and technologies.
Job Requirements:
1. Responsible for making outbound calls and regular follow-up on leads assigned.
2. Build a strong relationship/Trust with customers by Understanding the customer.
3. Process the Revenue generation by following Cold calling and follow-ups frequently.
4. Strong to give Demos/Presentations to the clients online and convert them to potential clients.
5. Strong enough to give revenue to the company and able to deliver results on time.
6. Motivated enough to do marketing Research on different CRM applications/software as per the client’s requirements.
7. Requirements, Explain the product or service to potential customers and suggest the right products to the customers.
8. Handling customer queries and resolving the issues related to them.
9. He/she should have great communication and convincing skills and be able to reach targets.
10. He/She should be okay to give the physical demos if necessary or if requested by the client in rare cases.

Lead Developer (Kochin)
Opportunity in this role / Why should you work with us?
- You are your own master. We don't preach you, we just allow you to Innovate, Iterate, Learn and Adapt
- Work with one of India's leading foodtech unicorn company
- ESOPs in the company
Requirements
- Strong coding and problem-solving skills
- 6-10years of industry experience
- Bachelors and/or master’s degree, preferably in CS, or equivalent experience
- A full-stack generalist with experience in both front-end and back-end technologies
- Experience in Java.
- Experience in JavaScript frameworks like Angular, React, NodeJS or Kotlin
- Ability to write MySQL queries across tables
- Good architecture and system design skills
Roles and Responsibilities
Passion for delivering products end-to-end, from ideation to implementation
Good knowledge of data structures and their use cases (Map, List, Tuple, Object, Interface)
Ability to write using python, perl, bash or node.js to quickly do a PoC
Knowledge of encapsulation/inheritance
Basic knowledge of CSS and principle behind it and its use in javascript or jquery
Candidates willing to relocate to Middle East would be preferred


Primary Skills: Database Systems (SQL), Python Flask/Fast API/Django frameworks specifically
Requirements:
- Highly proficient in fundamentals of Python web development frameworks like Flask, Django and Fast API
- Demonstrated experience in developing APIs using Python frameworks
- Should have deep knowledge in PostgreSQL, MS SQL Server and other SQL based Databases
About Us
Zupee is India’s fastest growing innovator in real money gaming with a focus on predominant skill focused games. Started by 2 IIT-Kanpur alumni in 2018, we are backed by marquee global investors such as WestCap Group, Tomales Bay Capital, Matrix Partners, Falcon Edge, Orios Ventures and Smile Group.
Know more about our recent funding: https://bit.ly/3AHmSL3
Our focus has been on innovating in the board, strategy and casual games sub-genres. We innovate to ensure our games provide an intersection between skill and entertainment, enabling our users to earn while they play. We are at the cusp of scaling rapidly; we’ve only just begun!
Location: We are location agnostic & our teams work from anywhere.
Core Responsibilities:
-Will be responsible for architecting, scaling and optimizing the entire technology platform across website and mobile for Zupee's Gaming Studio in alignment with the business vision.
-Will work closely with the founders, technology, product, marketing data science, data analytics, design, research & innovation, user relations team to identify opportunities for innovation and technical hurdles to business success.
-Will lead the evaluation and identification of the right technology stack for delivering Zupee's product portfolio.
-Will be responsible for driving the technology stack or engineering function-related people or team, processes, capabilities, and tools.
-Will establish key engineering-related metrics to measure product-stack mix success and optimization as the situation changes.
What are we looking for?
-Must have experience working in the Startup domain.
-Should have at least 9+ years of overall experience in engineering and must have played a leadership role, out of her/his overall experience.
-Hands-on engineering leader who has been an architect of scaling platform and deciding tech roadmap.
-Must have worked on emerging Tech Stacks.
-Must have a proven track record of independently architecting, scaling, and optimizing technology products from the ground up or prototype stage; delivering within time, budget and quality in the B2C environment.
-Good to have experience in startup domains and exp. starting or developing products from scratch.
-Must have demonstrated the ability to independently evaluate and identify relevant technology stacks (backend, frontend for mobile & web, and database management) for the product. (Preferably into NodeJS/ReactJS/Microservices architecture).
-Must have experience in business partnering, team building, program delivery, and product relatability.
-Has the ability to be hands-on, think clearly, analyze quantitatively, make data-driven decisions, communicate coherently, organize effectively, prioritize and relate to the business.
-Is metric-driven, fast-paced, attentive to detail, data-driven, and self-motivated.
-Is analytical, curious, a problem solver, and can influence stakeholders.
-Has a bias for diagnosis and action Culture Cues.

- Design, develop and manage multiple secure and reliable web applications that process and manage transactions.
- Collaborate with UI/UX and Research teams to further improve current systems.
- Adapt technical trends in web applications to support product quality.
- Manage product compatibility across devices.
- Create peer learnings for team members and build context for new team mates
- Help with building the company's tech team and iterating on the hiring framework.
- Provide regular feedback to your team (peers and managers) to ensure continuous improvement.
- Keeping abreast with the latest technologies and working on your skills regularly.
Skills & Requirements
- At least 1 year of experience working in frontend for desktop and mobile web.
- Hands-on experience with HTML, CSS, and JavaScript plus experience with a modern framework (ReactJS is preferred).
- Well-versed in other non-vanilla languages (ex. TypeScript)
- Understanding of GraphQL APIs.
- Possess a deep understanding of basic security aspects on the frontend and how to mitigate them
- Deep understanding of web technologies in various mobile systems
- Have empathy for the users you build for
Good to have
- Experience in the fintech industry
- Experience working with cybersecurity and compliance


We are looking for a full stack developer to produce scalable software solutions.
As a full stack developer, you should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility.
If you’re also familiar with Agile methodologies, we’d like to meet you.
Responsibilities:
- Developing front end website architecture.
- Designing user interactions on web pages.
- Developing back end website applications.
- Creating servers and databases for functionality.
- Ensuring cross-platform optimization for mobile phones.
- Ensuring responsiveness of applications.
- Working alongside graphic designers for web design features.
- Seeing through a project from conception to finished product.
- Designing and developing APIs.
- Meeting both technical and consumer needs.
- Staying abreast of developments in web applications and programming languages.
Requirements:
- Degree in Computer Science.
- Strong organizational and project management skills.
- Proficiency with fundamental front end languages such as HTML, CSS and JavaScript.
- Familiarity with JavaScript frameworks such as Angular JS, React and Amber.
- Proficiency with server side languages such as Python, Ruby, Java, PHP and .Net.
- Familiarity with database technology such as MySQL, Oracle and MongoDB.
- Excellent verbal communication skills.
- Good problem solving skills.
- Attention to detail.
Reporting directly to the Founder
The job requires a great deal of responsibility early on, but we're working on something exciting and there's lots of opportunity of growth and learning.
The job is full-time, remotely based, and with flexible hours.




