Cutshort logo
Kloud9 Technologies logo
Support Manager
Kloud9 Technologies's logo

Support Manager

Seeta Kapilavai's profile picture
Posted by Seeta Kapilavai
6 - 12 yrs
₹10L - ₹20L / yr
Bengaluru (Bangalore)
Skills
Technical support

About Kloud9:

 

Kloud9 exists with the sole purpose of providing cloud expertise to the retail industry. Our team of cloud architects, engineers and developers help retailers launch a successful cloud initiative so you can quickly realise the benefits of cloud technology. Our standardised, proven cloud adoption methodologies reduce the cloud adoption time and effort so you can directly benefit from lower migration costs.

 

Kloud9 was founded with the vision of bridging the gap between E-commerce and cloud. The E-commerce of any industry is limiting and poses a huge challenge in terms of the finances spent on physical data structures.

 

At Kloud9, we know migrating to the cloud is the single most significant technology shift your company faces today. We are your trusted advisors in transformation and are determined to build a deep partnership along the way. Our cloud and retail experts will ease your transition to the cloud.

 

Our sole focus is to provide cloud expertise to retail industry giving our clients the empowerment that will take their business to the next level. Our team of proficient architects, engineers and developers have been designing, building and implementing solutions for retailers for an average of more than 20 years.

 

We are a cloud vendor that is both platform and technology independent. Our vendor independence not just provides us with a unique perspective into the cloud market but also ensures that we deliver the cloud solutions available that best meet our clients' requirements.


What we are looking for:


-         Service Manager managing a team providing L1, L2 support for multiple applications

-         Should be able to work in China hours as and when required

-         6-7 years of experience in a support role

-         2+ years’ experience in Prior experience in supervisory role 

-         Manage shift rosters, escalations

-         Responsible for standing up and running the support team

-         Managing the customer support department’s day-to-day functions.

-         Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.

-         Assigning tasks to support team members each day that are based on SLAs, technician availability, and the technician’s skills.

-         High level knowledge of the Data Engineering space having supported data stores, data pipelines, and downstream reporting applications is desirable

-         Periodic reporting to stakeholders


Why Explore a Career at Kloud9:

 

With job opportunities in prime locations of US, London, Poland and Bengaluru, we help build your career paths in cutting edge technologies of AI, Machine Learning and Data Science. Be part of an inclusive and diverse workforce that's changing the face of retail technology with their creativity and innovative solutions. Our vested interest in our employees translates to deliver the best products and solutions to our customers!

 

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Kloud9 Technologies

Founded :
2014
Type :
Products & Services
Size :
100-1000
Stage :
Profitable

About

Kloud9 was founded with the vision of enabling our customers to transform into an intelligent enterprise with our “AI-First” approach. We help our customers in their data transformation and insights transformation journeys and enable them to make smart business decisions.

At Kloud9, we know AI & ML is one of the key technologies that can help organizations to significantly improve their customer experiences and transform their business operations to enable them to survive & thrive in this global competitive market.

Read more

Photos

Company featured pictures
Company featured pictures

Company social profiles

bloginstagramlinkedintwitterfacebook

Similar jobs

Interior Design
Interior Design
Agency job
via PeopleX Ventures by Tanisha Sanyal
Bengaluru (Bangalore)
2 - 5 yrs
₹5L - ₹8L / yr
Communication Skills

Job Overview

We are seeking a professional, well-presented Receptionist to serve as the first point of contact for clients and visitors. The ideal candidate will create a welcoming front-desk experience while efficiently handling daily reception responsibilities and providing basic administrative support to the HR/Admin team.

Key Responsibilities

  • Greet and welcome clients, visitors, and guests with professionalism and warmth
  • Manage incoming calls, emails, and general inquiries promptly and courteously
  • Ensure the reception area is clean, organized, and presentable at all times
  • Schedule appointments and coordinate calendars as required
  • Manage office supplies and coordinate with vendors and service providers
  • Maintain records, files, and documents in an organized manner
  • Coordinate couriers, deliveries, and incoming/outgoing mail
  • Provide administrative support for meetings, interviews, and office activities
  • Assist with day-to-day office operations and support other departments when needed

Required Skills & Qualifications

  • Excellent verbal and written communication skills in English (Kannada proficiency is a plus)
  • Professional, presentable, and well-groomed appearance
  • Strong organizational, multitasking, and time-management skills
  • Proficiency in MS Office (Word, Excel, Outlook)
  • Friendly, approachable, and customer-focused attitude
  • Prior experience in a receptionist or front-desk role is an added advantage


Read more
FactWise
at FactWise
1 recruiter
Shachi M
Posted by Shachi M
Mumbai
1 - 6 yrs
₹5L - ₹20L / yr
skill iconPython
skill iconDjango
skill iconAmazon Web Services (AWS)
skill iconReact.js

FactWise is a fully funded, early-stage startup building b2b SaaS for a global SMB client base. Our team has alumni from MIT, Stanford, GeorgiaTech, UCL, the IITs, VJTI, Amazon and McKinsey, and currently comprises frontend, backend, full stack developers, UI/UX engineers, product managers, data scientist, and Ops, HR, Marketing. We'd love to get to know you better!


As a member of the development group, you will be primarily responsible for the design, development, and maintenance of the product:  

  • Help define and create full stack architecture and deployment using React- Django-AWS in an agile environment with lots of ownership and active mentoring. 
  • Work with the Product and Design teams to build new features to solve business problems and fill business needs 
  • Participate in code reviews to create robust and maintainable code 
  • Work in an agile environment where quick iterations and good feedback are a way of life 
  • Interact with other stakeholders for requirement, design discussions and for adoption of new features 
  • Communicate and coordinate with our support and professional services teams to solve customer issues. 
  • Help scale our platform as we expand our product across various markets and verticals globally. 

 

As a young startup, we are hoping to be joined by self-starting, hardworking, passionate individuals who are committed to delivering their best, who can grow into future leaders of FactWise. 

Read more
Deqode
at Deqode
1 recruiter
Roshni Maji
Posted by Roshni Maji
Pune, Bhopal, Jaipur, Gurugram, Bengaluru (Bangalore)
5 - 6 yrs
₹3L - ₹12L / yr
skill iconReact.js
skill iconHTML/CSS
skill iconJavascript

Location: Gurgaon, Pune, Bhopal, Jaipur, Chennai, Bangalore

Work Mode: Hybrid (2 days WFO)

Experience Required: 5+ Years

Notice Period: Immediate Joiners Preferred


Job Overview

We are looking for a skilled and experienced ReactJS Developer to join our growing engineering team at Deqode. The ideal candidate will have a solid foundation in front-end development and a passion for building scalable, user-friendly web applications.


Key Responsibilities

  • Develop responsive and modern web applications using ReactJS.
  • Collaborate with cross-functional teams including UI/UX, backend, and QA.
  • Build reusable components and front-end libraries for future use.
  • Optimize applications for maximum speed and scalability.
  • Integrate RESTful APIs and manage application state using Redux or Context API.
  • Write clean, maintainable, and well-documented code.
  • Perform unit testing and participate in code reviews.


Required Skills

  • Strong proficiency in ReactJS, JavaScript (ES6+), and TypeScript.
  • Deep understanding of React lifecycle methods and hooks.
  • Experience with Redux, Context API, or similar state management tools.
  • Knowledge of HTML5, CSS3, SASS, and responsive design principles.
  • Familiarity with build tools like Webpack, Babel, and version control (Git).
  • Experience integrating third-party APIs and libraries.
  • Knowledge of Agile/Scrum methodologies.


Must-Have Qualifications

  • Bachelor’s degree in Computer Science, Engineering, or related field.
  • 5+ years of experience in front-end development.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and teamwork abilities.


Read more
Skydivine Solution OPC Pvt Ltd
Sandip Nirmal
Posted by Sandip Nirmal
Pune
1 - 3 yrs
₹2L - ₹3.5L / yr
skill iconFlutter
skill iconKotlin
skill iconJavascript
skill iconAndroid Development
RESTful APIs
+2 more

Technical Experience:

-Translate designs and wireframes into high-quality code

-Design, build and maintain high performance, reusable, and reliable Java code

-Ensure the best possible performance, quality, and responsiveness of the application

-Identify and correct bottlenecks and fix bugs

-Help maintain code quality, organization, and automatization

-Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes

-Familiarity with RESTful APIs to connect Android applications to back-end services

-Strong knowledge of Android UI design principles, patterns, and best practices

-Experience with offline storage, threading, and performance tuning

-Ability to design applications around natural user interfaces, such as touch

-Familiarity with the use of additional sensors, such as gyroscopes and accelerometers

-Knowledge of the open-source Android ecosystem and the libraries available for common tasks

-Ability to understand business requirements and translate them into technical requirements

-Familiarity with cloud message APIs and push notifications

-A knack for benchmarking and optimization

-Understanding of Googles Android design principles and interface guidelines

-Proficient understanding of code versioning tools, such as Git

Read more
CommVault Systems
at CommVault Systems
6 recruiters
Vinay Kumar
Posted by Vinay Kumar
Hyderabad
3 - 7 yrs
₹3L - ₹9L / yr
Workday
  • Serve as a technical expert for Workday (primarily) and other HR business systems. 
  • Oversee and maintain business process configuration, inbound and outbound integrations, and security
  • Create and maintain advanced reports and web services to enable data-driven decision making across the enterprise, with end-user visibility both inside and outside of Workday

  • Utilize Azure DevOps to coordinate and prioritize development efforts with the global team

  • Understand HR work processes, and utilize LEAN or other process improvement methodologies to make processes more efficient

  • Participate in periodic strategic planning exercises with the HR Operations Team to understand priorities and align the work efforts of key projects and working teams

  • Participate in Agile development of Workday (our HRIS), working closely with the HR Operations team to prioritize and implement process improvements

  • Provide leadership to other team members and stakeholders
  • At least three years’ recent experience in HRIS or HR Operations
  • Workday experience required, with a strong emphasis on security, reporting, and business process configuration. Need expertise on  Advanced compensation, absence, talent / performance experience and Microsoft Excel.
  • Experience in Workday EIB (Enterprise Interface Builder) is a huge plus.
  • Strong project management skills and attention to detail
  • Experience with Agile development principle and methods, specifically with scrum and sprint
  • Ability to build and maintain credibility by knowing the business and aligning HR systems support to the priorities of the business.
  • Demonstrated ability to influence leaders, establish and maintain collaborative partnerships and provide thought leadership.
  • Bachelor’s degree required

 

Read more
A fast-growing SaaS commerce company permanent WFH & Office
A fast-growing SaaS commerce company permanent WFH & Office
Agency job
via Jobdost by Mamatha A
Bengaluru (Bangalore)
5 - 8 yrs
₹12L - ₹18L / yr
Visual Designing
Visual Designer
Web
Adobe
Figma
+1 more
Senior Visual Communication
Designer
What is the opportunity?
Are you good at visualizing things? Do you like telling stories via visuals? We are building out
our product marketing team, and you are the kind of help we need. No matter how engaging
and strong our content is, it won’t work with just a giant block of text. We need help to tell these
stories in a visually engaging way with a relevant tone. We are looking for a strong individual
contributor who is excited about making sense of complex concepts, thrives on ambiguity, and
loves coming up with ideas and bringing them alive through design.
Key Responsibilities
● You’ll be expected to understand our brand identify and create a visual identity guideline
for different touchpoints.
● You’ll be involved throughout the design process from the concept stage to delivery.
● You’ll develop visual assets for various campaigns across channels to increase the
effectiveness of marketing campaigns.
● You’ll design digital content assets that are pivotal to way communicate with our
prospects and customers in the international markets.
● You'll be responsible to create and own imagery style on customer-facing assets such as
Website, emails & collaterals, etc.
What are we looking for?
● You understand the global technology consumer and the relevant design sensibilities.
● You start all design work with a problem statement, goal, and context.
● Your work is conceptually clear and visually stunning.
● You well verse with contemporary imagery style and have the skill set to create them.
● You have a high level of competency in most of the applications of Adobe CC.
● You have worked on contemporary design tools like Figma that enable team
collaboration.
● Have spent the last 3-5 years of your career on digital design projects at agencies,
design focused startups with exposure to international markets.
● You have a portfolio to showcase.
Whom will you work with?
You will be working closely with the product marketing team and report to the marketing head.
You will be interacting with all the customer-facing teams such as the marketing, sales &
customer success teams. Your initiatives will help them improve their success metrics as well.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between
concepts, yet maintain the quality on content, interact and share your ideas and have loads of
learning while at work. Work with a team of highly talented young professionals and enjoy the
benefits of being at Xoxoday.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF,
Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and
Compass. Xoxoday works with over 1000 global clients. We help our clients in engaging and
motivating their employees, sales teams, channel partners or consumers for better business
results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will
wait for a reasonable time of around 3-5 days before we screen the collected applications and
start lining up job discussions with the hiring manager. We however assure you that we will
attempt to maintain a reasonable time window for successfully closing this requirement. The
candidates will be kept informed and updated on the feedback and application status
Read more
Remote only
0 - 1 yrs
Best in industry
Communication Skills
Business Development
Social media management
  • Support the promotion of Crediwatch’s products and new features to prospective and existing clients
  • Establish right contact within companies and develop long term relationships based on building trust and credibility
  • Support the process of proactively identifying and qualifying leads and new prospects
  • Coordinate the process to set-up product demos with prospective clients
  • Communicate company products and services effectively
  • Coordinate the preparation of timely reports and analytics to regularly evaluate and review the plans and strategy.
Read more
Decision Point
at Decision Point
3 recruiters
Arijit Mukherjee
Posted by Arijit Mukherjee
Gurugram
2 - 4 yrs
₹10L - ₹15L / yr
Business Analysis
skill iconData Analytics
Data Visualization
Statistical Modeling
Data management
Roles & Responsibility:

The incumbent for the position isexpected to deliver but not limited to on following responsibilities:

Set up processes for data management, templatized analytical modules/deliverables.Continuously improve processes with focus on automation and partner with different teams to develop system capability
Understand business briefs clearly and execute new/ad-hoc projects and ensure timely delivery
Keep managers informed about progress on projects and proactively flag gaps on data availability, hiccups on analysis
Develop and enhance statistical model with best in class modelling techniques
Managing the project in Gannt Chart
Deliveron informative and well-organized deliverables
Proactively seek opportunities to help team members by sharing knowledge and expanding skills
Ability to communicate difficult/sensitive information tactfully
Read more
Tekie
at Tekie
5 recruiters
Monisha JC
Posted by Monisha JC
Bengaluru (Bangalore)
3 - 5 yrs
₹5L - ₹9L / yr
skill iconGoogle Analytics
Google Adwords
Growth Hacking
Search Engine Optimization (SEO)
Affiliate marketing
+2 more

  • Deploy daily campaigns and triggered flows to a combined audience for key channels - email, SMS and push notifications. Execute A/B tests to optimize campaigns for revenue and engagement.
  • Oversee and optimize marketing automation strategies to drive customer retention and sales, including lifecycle emails, personalized triggers, and daily campaigns.
  • Maintain, publish, and optimize regular (daily, weekly, monthly, quarterly) reports  that track channel and customer-level performance.
  • Provide regular reporting and analysis on campaign performance with clear direction to the team on what they can try to do differently to drive increased performance.
  • Translate reporting insights into recommendations for the marketing team and cross-functional partners on how to drive sales and increase customer performance and LTV.
  • Define and implement the testing agenda for campaigns and automation flows including segmentation, messaging, frequency, send day/time, personalization, etc.
  • Manage promotional codes calendar, including sharing promo codes with our affiliate partners, making sure the team is aware of the promotional strategy and that it is implemented across channels.
  • Develop new segmentation and targeting strategies based on customer data and business needs.
  • Develop customer-facing tests to maximize customer engagement and lifetime value.
  • Support project scoping to grow available data and assist with data migration between systems, as well as checking for data quality/integrity.
  • Monitor competitive landscape to identify industry trends and best practices
  • Analysing customer behaviour and developing aggressive retention strategies.
Read more
om tat sat solutions pvt ltd
Shriya Gulati
Posted by Shriya Gulati
Remote, Gurgaon, NCR (Delhi | Gurgaon | Noida)
3 - 12 yrs
₹4L - ₹10L / yr
project manager
Project Management
Product Management
Web applications
Mobile App Development
+2 more
  • Project Management Experience in managing teams of sizes 10-12 people in multiple domains. Managed international projects in mobile and web.
  •     Knowledge of UI / UX process
  •     Knowledge of Cloud Deployments - AWS, Azure, Docker
  •     Knowledge on creating SRS / Scope Documents, Functional specification, technical architecture and project estimations.
  •     Knowledge on Mobile Technologies (IOS/Android/Hybrid/Shell apps)
  •     Hands on experience on working with SOAP and REST web services (XML/JSON)
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos