Desktop support Engineer

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects.
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.

Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

We’re Hiring: Business Development Manager – Corporate Sales 🌟

📍 Location: Bengaluru

🕒 Mon–Sat | 10 AM – 6:30 PM

🎓 Graduate | Exp: 6–11 Years

💼 Key Responsibilities:

🔹 Acquire new clients & drive corporate insurance sales

🔹 Cross-sell Health, Life, Liability & Property Insurance

🔹 Build & maintain strong client & insurer relationships

🔹 Lead & motivate team to achieve business goals

🔹 Ensure compliance, MIS reporting & renewals

💡 Must Have:

✔️ Insurance product knowledge

✔️ Strong client relationship & negotiation skills

✔️ Team leadership & communication skills

🌈 Perks:

💰 Competitive salary & incentives

🎯 Training & growth opportunities

🤝 Supportive, collaborative culture

🩺 Insurance coverage (GTL Policy)

Requirements:

• Bachelor's degree or equivalent in Computer Science.
• 2+ years' experience in frontend development.
• Proficient understanding of HTML5 CSS3 and JavaScript.
• Deep knowledge of cross-browser compatibility issues and ways to work around them.
• Familiarity with one or more frameworks, such as Angular, React, or Knockout.
• Experience with TypeScript, ES6/ES2015 a plus.
• Familiarity with Node.js, npm, and build systems such as webpack, Grunt, or gulp a plus.
• Familiarity using Scrum/Agile development methodologies.

Position: Business Development Executive Shift Timing: 10 AM to 7 PM - Monday to Saturday (Remote) Company: JNJ Technologies & Services LLP - https://www.jnjtechnologies.co.in/ Location: Vijayawada, Andra Pradesh Language: English & Hindi Salary: 2.50 LPA to 4.80 LPA We are looking for a resilient, empathic Business Development Executive to contribute to the growth of our company. Business development executives are responsible for finding and retaining clients, encouraging extant clients to purchase added products or features, and remaining abreast of changes in consumption. Requirements: • Bachelor's degree in business management, marketing, or related field. • 0 - 3 years' relevant work experience in business development or similar field preferred. • Excellent written and verbal communication skills. • Ability to handle multiple projects simultaneously and work under pressure. • Proficient in Microsoft Office and relevant software. Responsibilities: • Identifying profitable business opportunities • Conducting extensive market research • Creating actionable business strategies • Nurturing relationships with clients • Analyzing market trends. Position: Team Leader Shift Timing: 10 AM to 7 PM - Monday to Saturday (Remote) Company: JNJ Technologies & Services LLP - https://www.jnjtechnologies.co.in/ Location: Vijayawada, Andra Pradesh Language: English & Hindi Salary: 5 LPA to 6 LPA We are looking for a result-driven Team Leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the sales team's potential. Requirements: • A bachelor's or associate's degree in marketing, sales, or a related field may be advantageous. • Experience in sales is necessary. • Strong sales ability, business acumen, and commercial awareness. • Excellent communication, interpersonal, and customer service skills. • Strong leadership abilities. • Good time management, strategic planning, and organizational skills. Responsibilities: • Identifies the primary concerns, long-term strategies, and targets to be assigned to the team members. • Oversees the sales squad's initiatives to reach objectives and generate realistic, consistent outcomes. • Develops the product sales blueprint, a set of standards for sales associates to conform to, encompassing lead filtering and deal modeling. • Guides sales personnel to function efficiently by capitalizing on their passions 

• Interacts with Business Process Experts / Owners & Users community to collect business requirements

• Should have a minimum of 5+ years of experience in Implementation of different Kinaxis RapidResponse modules like Supply Planning, Forecasting and Demand Planning, ATP, Aggregate Supply Planning, Capacity Planning, Attribute Based Planning, Sales & Operations Planning

Stalwart Themius is hiring a Backend Developer - Node.js to join our client's team in Mumbai. The selected candidate will work on cutting-edge technology and product. He/She will gain experience and will stand an opportunity to be hands-on, collaborative and fluent in the latest server-side, web capabilities and technologies. This will include all aspects of the creative process from conceptualizing to completion including design, development, presenting ideas, and working with the leadership team.

• Role: NodeJS Developer
• Experience: 1 - 4 years
• Location: Airoli, Navi Mumbai

Responsibilities:

• Use your knowledge about High Availability, Load Balancing, Scalability, and Distributed Computing in order to design database architectures and data structures that can grow with our business 
• Collaborate with Product, Engineering and Business teams to drive the architecture, design, development and deployment of our analytics and a reporting portal
• Identify and address architecture challenges to ensure a robust, safe, securely accessible, highly available and highly scalable product that meets or exceeds customer and end-user expectations
• Collaborate with leadership and technology teams on creative concepts, and then launch and shape the required design components for each presentation and/ or production
• Able to work closely / collaborate with multiple product development teams including software developers

Primary Skills:

• 1-4 years of experience with Node.JS
• 1-4 years of experience with NoSQL (MongoDB)
• Experience with Agile Software Development

Preferred Skills:

• Knowledge of Software Deployment
• Knowledge of IT Security for Web Services
• Expert in using Revision Control Systems (Git)
• Must have outstanding communication and collaboration skills

Benefits:

• Competitive salary and benefits package.
• Opportunity to work with a growing company.
• Collaborative and supportive work environment.
• Opportunities for professional development.

 Skills and Qualifications:

1. A Master’s degree in computer application or B. tech is required.
2. Strong organizational and project management skills.
3. Required minimum 3 years of experience.
4. Knowledge of C#, ASP.NET, MVC, SQL Server, MYSQL, NOSQL, Oracle, MongoDB, HTML, CSS and Javascript
5. Familiarity with JavaScript frameworks such as Angular JS, React, and Amber. 
6. Experience developing web applications using .NET Framework 4.5.
7. Design building and maintaining efficient and reusable C# code using design patterns.
8. Knowledge of Agile methodology/ Kanban concepts is a plus.
9. Contribute to the Agile software development process including: design, programming, testing, documentation, quality assurance and implementation.
10. High proficiency in English (Written and oral) is mandatory.

• A Bachelors or master’s degree in engineering.
• 2-4 years of experience in software product development.
• Excellent in Data structure, Algorithms & Problem-solving skills.
• Should be willing to code in Node.js/Java/Python/ROR/Golang
• Write extensive, efficient code to address complex modules and that handles interaction between multiple components.
• Customer-focused, react well to changes, work with teams and able to multi-task.
• Must be a proven performer and team player that enjoy challenging assignments in a high-energy, fast growing and start-up workplace.
• Must be a self-starter who can work well with minimal guidance and in fluid environment