Job Description:
Handling desktop issues
Need to configure, implement, maintain develop and support.
Network trouble shooting and hardware configuration.
Should have good working experience on DNS etc,
Networking design and implementation.
Hands on experience working on servers will be an added advantage.
Good communication skills.
Should be able to join immediately or in a week.
Subodh Popalwar
Software Engineer, Memorres
About fourth dimension technologies
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HTML/CSSAt StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Customer Support Specialist is well-versed in Shopify products.
This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.
We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies. The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.
What you'll be doing:
- Engage with customers, understand their needs, advise them, and solve their problems.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
- Answering pre-sales questions of potential customers, follow-up with them, and helping in onboarding.
- Record cancellation reasons for customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
- Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.
Professional Competencies
- Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
- Outstanding written & spoken communication skills.
- Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
- Strong time-management and prioritization skills to work with multiple customers.
- Good Understanding of web technologies like HTML & CSS
Desired Skills & Experience
- Bachelor’s Degree Computer Science Related
- Minimum 2 years of experience in a customer support role
- Strong problem-solving skills
- Organized and reliable self-starter who can work independently
What we offer:
- We care about you; therefore, you'll be offered a competitive salary.
- We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences.
- Flexible holiday policy to help you plan your vacations better.
- Performance-based rewards and incentives.
For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio
This might change your life. Well, maybe not, but it'll be worth it.
Apply right away!
Job Description:
1. Install, configure, and troubleshoot desktop hardware, software, and peripherals for
end-users.
2. Respond to support tickets and service requests in a timely and efficient manner, providing
effective solutions.
3. Diagnose and resolve hardware and software issues related to desktops, laptops, printers,
and other peripherals.
4. Collaborate with other IT teams to ensure seamless integration of desktop systems with
the overall IT infrastructure.
5. Maintain inventory records of desktop equipment and ensure timely procurement of new
hardware and software.
6. Perform regular maintenance and updates on desktop systems to ensure optimal
performance and security.
7. Assist in the implementation of IT policies and security measures to safeguard desktop
systems and data.
8. Provide end-user training on hardware and software usage to enhance their productivity
and technical skills.
9. Document technical procedures, troubleshooting steps, and knowledge base articles for
future reference.
10.Stay informed about the latest trends and advancements in desktop technologies to
improve support services.
Requirements:
1. Proven experience as a Desktop Engineer or in a similar technical support role.
2. Strong knowledge of desktop operating systems (Windows and macOS) and standard
software applications.
3. Proficiency in hardware troubleshooting and problem-solving for desktop-related issues.
4. Familiarity with network connectivity and basic understanding of IT infrastructure
components.
5. Excellent communication and interpersonal skills to interact with end-users in a friendly
and in a professional manner.
6. Ability to work independently and handle multiple tasks simultaneously.
7. A proactive and customer-focused approach to delivering high-quality support services.
Responsibilities for backup engineer
Document configurations and maintain documentation to be utilized by the infrastructure team
Periodically inventory equipment and manage build materials
Adhere to existing data center installation best practices and provide input on site specific best practices as necessary
Install / decommission backup software and other related IT equipment in the data center
Troubleshoot all system issues and incoming support requests
Support any legacy backup environments
Must be willing to work weekend hours and within set maintenance schedules
Certification of new Hardware
This role requires customer engagement
Key Contributor to the formulation and maintenance of an enterprise-wide backup and recovery strategy to ensure timely and effective restoration of IT services and resumption of business activities
Qualifications for backup engineer
Advanced knowledge of Netbackup including the command line environment
Must be able to work on multiple projects and prioritize accordingly with demonstrated time management skills
Possesses excellent troubleshooting and resolution skills
Maintain current knowledge of backup hardware, software, standards, best practices, and industry trends
1 + years of relevant, hands-on experience in Enterprise Backup and Recovery utilizing EMC Data Domain, Quantum tape libraries, EMC VTL, NDMP Backups, Veritas Net Backup, Veritas Backup Exec, Azure Backup, Net Backup Ops Center
Good understanding of the automation tools and scripting including PowerShell
Need Smart IT support Engg for Desktop / Network / IT support for daily routine troubleshooting, and for ongoing turnkey projects.
Lots of learning on the latest IT products
Training provided
Job Description
Work location: Electronic City Ph-1, Bengaluru, Karnataka.
Shift timings: Rotational
Total experience required: 2- 6 yrs
SAP Concur L2 Technical Support:
- Responsible for the configuration of parameters and settings within SAP Concur’s Travel, Expense, and Invoice modules according to the overall design defined by the Functional Consultant.
- Manage third-party and Concur integrations (e.g., credit cards, direct reimbursement to employees, direct payments to vendors)
- Conduct initial testing of the product configurations.
- Employees of this position are assigned to project teams within an assigned customer and utilize a variety of various platforms.
- Incumbents collaborate with the Functional Consultants to ensure that the final system is according to business requirements.
- Individuals in this job position are competent to perform work at the highest technical level within one or more functional areas.
- They ensure that application functions are customized to meet business needs/processes and apply a broad knowledge of various technical skills to fulfill the same.
Skills
SAP CONCUR
Requirements:
- Good verbal and written communication skills and interpersonal skills required
- Software& Application learning abilities
- Any Graduation ( Technical will be preferred)
- Experience in a similar role or experience will be preferred
- Able to promptly answer & support related Phone calls, chats & Emails.
- Good knowledge of Microsoft excel and other tools
Roles & Responsibilities:
- Supporting the customer through an email ticketing system, live chat and phone calls to resolve customer queries
- To help solve customer problems and issues maintaining SLAs Troubleshooting technical issues and communicating back to the customer
- Should be able to customers get to the root of their problems quickly.
- Following up with clients to ensure the problem is resolved
- Maintaining records of each phone call for future reference.
- Offering exceptional customer service and satisfaction.
- Ability to meet deadlines and prioritize tasks.
- Produce periodic reports of technical support operations to company management.
- Using remote desktop connections to provide immediate support.
- Raising tickets to the technical team as and when required to solve technical issues
- Properly escalate unresolved issues to appropriate internal teams like development and QA teams
- Creating support manuals for end uses for step by step guide for the features
- Provide enterprise grade support to our clients over email and phone
- Address core technical queries related to the product
- Troubleshoot bugs faced by our clients. This typically involves working with REST APIs, APIs, HTML/CSS and Javascript
- Perform cause analysis of customer issues via in-depth research and analysis using information from product logs and other databases
- Collaborate with Engineering and Data Analytics to help solve customer issues and provide reports
- Create and maintain internal documentation repositories
- Triage incoming requests and enhance workflows to deal with incoming ticket volume
- Ensure speedy resolution of issues while maintaining high customer satisfaction
- Be a part of an elite Technical Support team
- Build partnerships and work with some of the biggest enterprise accounts across different domains like e-commerce, travel, insurance, banks, telecom etc
- Core markets include US, Europe and SE Asia.
- 1-2 years of experience providing enterprise support to Indian and Global clients (B2B SaaS)
- Hands on experience with HTML/CSS,Javascript, REST APIs and APIs
- Knowledge of Zendesk and JIRA is a plus
- Excellent written and verbal communication skills
- Ability to explain complex concepts through clear and accurate writing
- People skills and having the gift of the gab to handle tricky situations
- Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation
- Flexibility of working in rotational shifts
Life at WebEngage:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative and productive environment.
- Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
- Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
- Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup!)
- Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
- Maintain Network Infrastructure - Configure, Upgrade and Troubleshoot - WAN and LAN Connectivity, Routers Firewalls, Switches, IP Telephony, Cloud and internal Servers Linux related technologies, Windows Server, SQL Server and Virtual Technologies: VMware and Microsoft VDI Systems.
- Prior experience working in an ITIL environment
- Internetworking - OSI, TCP/IP Model, Ethernet, IPv4 Subnetting.
- ACL, Security, NAT, QoS, WAN, Cloud, Automation
- IP Routing & Switching e.g., BGP, EIGRP, OSPF, RIP, RIP V2, and Multicast, Spanning Tree, VLANs, L2/L3 Switching & Routing.
- Wireless LAN technologies
- Knowledge of Networking, AD, DNS, DHCP, VPN, DNS, DHCP and GPO.
- Excellent verbal and written communication skills in English and local languages, client relation skills, including technical writing and documentation, are critical.
- Excellent listening skills.
- Ability to prioritize, schedule work and execute tasks in a high-pressure environment logically and effectively to find timely solutions.
- A deep problem solver, multitasking skill, able to think on your own and develop quick, sound solutions to complex problem.
- Taking ownership of issues through to resolution on all appropriate requests.
- Categorize and prioritize end user support requests and service requests by utilizing a customer ticketing system to track tickets and provide up-to-date status and information. Resolving tickets within the SLA which is raised from End User side supporting through floor support/Remote support & Call support.
- Ability to work with minimal supervision.
- Support Desktop Team - Configuring and troubleshooting Desktop, Laptops, Peripherals, Printers, Applications, Software applications, Windows and other Operating System.
We are looking for job for talend developer for reputed company for permanent role in coimbatore.
location:coimbatore
skills;ETL tools,any DB,supporting tool
Experience:2+years
Dear Candidates,
Greetings from Black and White Business Solutions
We have huge openings for "Domestic & International Voice Process"
Eligibility Criteria:
• 10th/PUC/ITI/Diploma/Graduate/PG anything is fine.
• Good communication skill.
Work Location: All over bangalore
Interview Location: Indiranagar
Salary Package:13000-31000 + Incentives Based on your Interview Performance
Job Description:
• The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries
. • He/She must show the willingness to learn new things every time and then.
• Must discuss every matter with its supervisor or team leader to get any issue sorted
• Giving a resolution to the customers or clients should be the whole and sole responsibility.
• Should carry out various other professional services like Business Research, Legal services, Financial Analysis etc.
• Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
• Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.
Interested Candidates Please drop your updated CV to the Below
Looking for immediate joiners.
Thanks & Regards
Meghala
Follow CutshortSubodh Popalwar
Software Engineer, Memorres