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Technical Support Specialist
Technical Support Specialist
Novam Tech's logo

Technical Support Specialist

Mike Ramirez's profile picture
Posted by Mike Ramirez
0 - 50 yrs
₹10L - ₹13L / yr
Remote only
Skills
Technical support
Customer Support
Administrative support
Tech Support

Provide technical support to customers via phone, email, or chat for troubleshooting hardware, software, and network issues.

Diagnose and resolve technical problems in a timely manner to ensure minimal disruption to business operations.

Assist users in the installation, configuration, and troubleshooting of software applications, operating systems, and hardware.

Maintain documentation of common issues and solutions for internal reference and to build a knowledge base.

Identify and escalate complex issues to senior technical staff or other departments when necessary.

Collaborate with the IT team to maintain, configure, and support internal systems, ensuring smooth operation.

Provide product feedback to the development team based on customer insights and recurring issues.

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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Novam Tech

Founded :
2020
Type :
Services
Size :
20-100
Stage :
Bootstrapped

About

N/A

Company social profiles

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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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