
Provide technical support to customers via phone, email, or chat for troubleshooting hardware, software, and network issues.
Diagnose and resolve technical problems in a timely manner to ensure minimal disruption to business operations.
Assist users in the installation, configuration, and troubleshooting of software applications, operating systems, and hardware.
Maintain documentation of common issues and solutions for internal reference and to build a knowledge base.
Identify and escalate complex issues to senior technical staff or other departments when necessary.
Collaborate with the IT team to maintain, configure, and support internal systems, ensuring smooth operation.
Provide product feedback to the development team based on customer insights and recurring issues.

About Novam Tech
About
Company social profiles
Similar jobs
Role: SEO/Digital Marketing Expert
Exp: 3-4 Years
Budget: up to 30K
Location: Ahmedabad, WFO
Qualifications:
- 3-4 years of experience in SEO and digital marketing.
- Proven track record of success in achieving SEO and digital marketing goals.
- Strong understanding of SEO principles, including on-page, off-page, and technical SEO.
- Experience with Google Analytics, Google Search Console, and other relevant SEO tools.
- Experience with social media marketing platforms and advertising tools.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team.
Quality Analyst
We are looking for a results-driven Software Tester to be responsible for designing and running tests on software usability and provide quality assurance from the stage of software development to deployment. You'll conduct manual tests to ensure the software created by developers is fit for purpose and any bugs or issues are removed within a product before it gets deployed to everyday users.
Position Overview:
We are on the hunt for a dedicated Manual Quality Analyst with specialized experience in mobile and web application testing. The successful candidate will have a rich background in manual testing methodologies, ensuring that our mobile and web applications function seamlessly.
Key Responsibilities:
1. Manual Testing & Validation: Lead manual testing efforts for both mobile (iOS, Android) and web applications.
2. Test Design: Design, document, and execute manual test cases and test scripts based on real-time requirements.
3. Cross-Platform Testing: Validate functionalities across various device types, operating systems, browsers, and screen sizes.
4. Defect Management: Identify, document, and manage defects, ensuring effective defect tracking and resolution.
5. Collaboration: Work closely with the development, product, and business teams to understand requirements, use-cases, and user journeys.
6. Performance & Load Testing: Manually simulate multiple users to test the application's performance and behavior under peak loads.
7. Usability Testing: Ensure that applications are intuitive and user-friendly.
8. Regression Testing: Manually verify that previously developed and tested software still functions after a change.
Qualifications:
- Bachelor’s degree in Computer Science, Software Engineering, or a related field.
- Years of hands-on experience in software quality assurance, predominantly in manual testing of mobile and web applications.
- Proficient understanding of software QA methodologies, tools, and manual testing best practices.
- Demonstrated ability to create comprehensive manual test plans and test cases.
- Strong analytical and problem-solving skills, with meticulous attention to detail.
- Prior experience working in an Agile/Scrum development environment.
- Good to have prior experience using Test management tools like JIRA, Postman, Bugzilla etc
- Proficiency in automated testing tools like Selenium, Appium, or similar is added advantage
Note: Experience in Mobile Application Testing is must



Requirement:
Position: Senior Python developer/c++
Location: Noida
Experience: 5 to 7 years
CTC: As per company standards
NP: Immediate to 15 days
Job Responsibilities
1. Develop backend for applications in eCommerce / insurance/wealth management businesses
2. Design technically sound systems and deliver results in a fast manner
3. Building highly performant applications setting top standards in respective industries
Basic qualifications
1. 5 -7 years experience building highly performant applications in Python / C++
2. Good grasp of data structures and proficiency in problem-solving
3. Knowledge of design patterns
JOB OVERVIEW – Hybris Senior Consultant
The Hybris Senior Consultant will analyze, design, and develop solutions on the SAP Hybris platform for our Apparel and Hard Good division of companies. He / She has the qualification and business insight typically demonstrates exceptional knowledge of Hybris to deliver quality work that will drive customer satisfaction, excellent communication skills, and work well within a team. Ultimately, a top-notch Senior Consultant should be updated with the latest industry trends, highly motivated, and embrace a collaborative mindset
ROLES AND RESPONSIBILITIES
· Demonstrates proven extensive abilities and success with the SAP Hybris commerce platform and SAP Product Suite in leading or assisting with technical and architectural development efforts
· Designing, building, testing and deploying the hybris solution components required for successful hybris solutions, including integration with SAP and non-SAP systems;
· Identifying and addressing Marketing/eCommerce business team’s needs by :
o Building and maintaining relationships
o Communicating value propositions
o Managing resource requirements, project workflow and overall execution of deliverables.
· Assess current processes and redesign systems/process to drive improvement and implement changes to catalog management, customer interface design, etc.
· Coordinate reporting, calendars, launch plans, and customer service SOPs in accordance with best in industry practices
· Manage all of site content, site merchandising, customer shopping experience, and conversion rate optimization tactics.
· Implementation of business processes and process improvements for interface maintenance and production support.
· Managing and guiding junior consultants.
COMPETENCIES (Knowledge, Skills & Abilities)
· Broad and in-depth knowledge of technical/analytical models and solutions.
· Excellent understanding of SAP Hybris solutions and business acumen
· Expertise in Hybris technical landscape, configuration and integration to third party systems such as List-trak, Crowd twist, Paymetric, Fit Analytics and so on
· Experience in one or more of the following areas, with demonstrated progression of responsibilities:
· Application delivery (preferably eCommerce/web/Mobile app/POS/Omni-Channel SystemsSuperior interpersonal communication skills; flexibility; responsiveness.
· Able to understand and consider the business impact of potential issues and solutions.
· Strong understanding of and experience with service-based organizational environments.
· Strong collaborative team-based interactions.
EDUCATION AND EXPERIENCE
- Bachelor’s degree in Engineering, Marketing, Business Administration, or related field.
· Minimum 5 years’ experience showing progressive responsibilities and scope of work.
- Minimum 3 years of Experience in ecommerce , Apparel or Consumer goods industry
- Experience on SAP C4/HANA (Commerce Cloud) and Integration experience with S4 HANA leveraging DataHub, RFC, JAVA, Spring Framework and Rest APIs.
- Extensive experience managing and sourcing 3rd party service providers, partners, and consultants
- Ability to think critically, thoroughly and analytically when resolving technically complex problems
- Excellent interpersonal, written and verbal communications skills

Job Description – Magento Developer
We are looking for a Magento Developer responsible for Magento 2 related projects, and as we are a Magento extension development company, you must have knowledge of Magento 2 extensions development. You should have developed public or private extensions will be a plus.
Responsibilities:
- Develop Magento Extensions, debug and update.
- Work on Customization, Upgrade, Performance optimization, and other Magento services.
- Work on Magento Projects.
- We can give you the Extension support responsibilities too.
- Train new PHP developers for Magento developments from scratch.
Requirements:
- Strong knowledge of PHP and Magento 2.
- Magento 2 Extension development experience.
- Understanding the fully synchronous behaviour of PHP.
- Understanding of MVC design patterns.
- Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3.
- Knowledge of object-oriented PHP programming.
- Understanding accessibility and security compliance.
- Strong knowledge of the common PHP or web server exploits and their solutions.
- Understanding fundamental design principles behind a scalable application.
- User authentication and authorization between multiple systems, servers, and environments.
- Integration of multiple data sources and databases into one system.
- Inventory API, payment, shipping API, web API, ERP Integration knowledge is a plus.


About Eventible
Eventible.com is the world's first event marketing & review platform. Think of a TripAdvisor or a GlassDoor but built for business events.
Our mission is to bring transparency to the global events industry and bring the authentic voice of event attendees to the forefront - our unique scoring algorithm ranks business events for a given category and we send then send out personalized recommendations to our community matching them with more events to attend.
Currently we want to grow fast and build a great culture & team!
Job Description
We’re seeking a Senior Full Stack Developer (RoR + React JS) who can take on the ownership of the entire website development . Primary responsibilities would be:
1. You will be leading an entire team of developers for a start up.
2. Writing high-quality code, and designing/architecting systems of varying complexity and scope.
3. Ensure that functional requirements are correctly interpreted and translated into clear and robust code.
4. Collaborate and communicate with dev team members regarding -design status, project progress, and issue resolution.
5. Ensure that the new code is written and conforms to existing guidelines and quality practices.
6. To meet tight deadlines and adapt to changing priorities.
7. Work in a fast-paced environment and make pragmatic engineering decisions in a short amount of time.
Requirements
1. Total of 5+ years experience
2. Ruby-on-Rails (RoR) for APIs
3. React JS
4. HTML/CSS/JS knowledge
5. Any RDBMS knowledge
Optional
1. Docker / Docker compose
2. PostGRESQL Database

Greetings of the day!!!
Hope you all are doing well,
We are looking for a Technical Writer who can join us within 15 Days or immediately.
Job Location: Permanent WFH
Experience: Min 3+ Years
Responsibilities:
●Write API documentation for API users, such as API reference docs and developer guides. Keep the emphasis on the documentation that is technically accurate and brings clarity to even complex processes.
● Review documents written by developers / PMs for a particular API and suggest changes / seek clarity to externalize the same documents.
● Supplement developer documentation with relevant sample code to reduce grounds-up efforts of external developers.
●Develop and use all types of content types (workflows/process schematics / instructional videos/developer consoles) to simplify the user’s understanding of the Open APIs.
●Be the first to respond to developer queries on API forums and put effort to resolve the issue yourself, without needing to check with the core development organization.
● Use your extensive knowledge of the needs of developers and pass this feedback internally to develop the next set of Open API’s.
Requirement
● Bachelor's degree in computer science, technical writing, core sciences or equivalent experience.
● Minimum of 3+ years’ experience in technical documentation, and / or developer outreach / technology partner management roles.
● Experience using Git to manage asynchronous collaboration across large teams
● Experience with authoring documentation in Markdown.
● Familiarity with API documentation tools such as Swagger
● Knowledge of REST APIs.
● Good to have knowledge of tools such as Jekyll, WordPress, Adobe Framemaker, Oxygen XML author, Lucid Chart, and Visio.
● Experience with programming to enable sample code, especially around core web technologies such as Python / Javascript / JSON / HTML
● Demonstrate experience in writing and proofreading of content, especially technology related content.
● Great communication skills and ability to work well with others.
● Ability to organize and create multimedia content to explain use cases and process flows.
● Ability to handle stressful, time critical projects and deliver great user outcomes
Feel free to reach out if you need me to clarify the qualification criteria or the scope of responsibilities. I’m also happy to answer any other questions you may have about the position.

Minimum Qualifications:Extremely proficient with1+ years of experience in these...
- JavaScript
- React.js
- Redux, Hooks

Collegedunia Web Pvt. Ltd.
Collegedunia is India's Largest College Discovery Platform and Personal Admission assistant.
CollegeDunia ranks as country's third best education portal by Yahoo India & Business Standard. Collegedunia also featured in Inc42, Economics times, FirstPost, YourStory, and many more.
Designation: Product Analyst
What you’ll be doing:
• You’ll understand the customer requirements by carrying out user research.
• You’ll be creating a road-map from conceptualization to release.
• You’ll evaluate the market competition and position the product line to appeal to the user.
• Come up with a clear-cut business impact for every suggested feature.
What you’ll bring to the team:
• A passion for data and an exceptional ability to solve complex problems.
• Strong knowledge of SQL or Python.
• Hands-on experience in any of the wireframing products like draw.io, Adobe XD, Balsamiq, etc
• Appreciable know-how and experience in technology.
• Good team player
• Work independently under minimal direction with a strong work ethic.
• You’ll bring an established ability to work in cross-functional environments including working closely with sales, marketing, business management, customer support, and engineering teams.


