Solution Engineer
at Video SDK
0 - 3 yrs
₹3L - ₹6L / yr
Surat
Skills
Technical support
Technical sales
Customer Support
Title : Solution Engineer
Experience : 0-3 Years
Location : Surat, Gujarat
Minimum Qualifications:
- Bachelor's degree in a technical field or equivalent experience.
- Strong interest in technical sales and complex product solutions
- Familiarity with backend (e.g., NodeJS) and frontend (e.g., JavaScript, React) programming languages.
- Excellent communication and presentation skills.
- Enthusiasm for engaging with customers in technical discussions to understand and address their issues.
Responsibilities:
1. Understanding Customer Needs:
- Learn from our customers to influence product strategy and ensure their needs are met effectively.
- Collaborate with our team to ensure our offerings meet the requirements of our key users.
2. Integration and Delivery Support:
- Assist integration engineers in setting up client workflows efficiently.
- Provide support to users implementing VideoSDK integrations, ensuring quality implementations and timely issue resolution.
- Develop technical content, such as sample code and demos, to assist customers in implementing various use cases.
3. Solution Design and Technology Adoption:
- Gain proficiency in Video SDKs APIs/SDKs and learn deployment strategies.
- Assist in translating business objectives into technical solutions.
- Engage with technical audiences to understand their needs and recommend relevant VideoSDK features.
- Collaborate with the Sales team to create proof of concept applications and deliver technical demonstrations.
4. Contributing to Product and Process Improvement:
- Assist in building processes for the solutions team and automating repetitive tasks to streamline client onboarding.
- Work with the product and engineering teams to enhance our offerings.
5. Personal and Team Development:
- Focus on continuous self-improvement by developing problem-solving and communication skills.
- Contribute to a knowledge base of best practices.
- Build relationships with clients and encourage open discussions on challenges and solutions.
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About Video SDK
Founded :
2020
Type :
Product
Size :
20-100
Stage :
Raised funding
About
N/A
Company social profiles
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