
Production support/ Application support
at one of the world's leading multinational investment bank
- Provide hands on technical support and post-mortem root cause analysis using ITIL standards of Incident Management, Service Request fulfillment, Change Management, Knowledge Management, and Problem Management.
- Actively address and work on user and system tickets in the Service Now ticketing application. Create and implement change tickets for enhancements, new monitoring, and assisting development groups.
- Create, test, and implement Non-Functional Requirements (NFR) for current and new applications.
- Build up technical subject matter expertise on the applications being supported including business flows, application architecture, and hardware configuration. Maintain documentation, knowledge articles, and runbooks.
- Conduct real time monitoring to ensure application OLA/SLAs are achieved and maximum application availability (up time) using an array of monitoring tools.
- Assist in the process to approve application code releases change tickets as well as tasks assigned to the support team to perform and validate the associated implementation plan.
- Approach support with a proactive attitude, desire to seek root cause, in-depth analysis and triage, and strive to reduce inefficiencies and manual efforts.

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Refer the below link for detail and to apply
https://zycus.sensehq.com/careers/jobs/56571
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Extensive knowledge about mobile app development. This includes the whole process, from the first line of code to publishing in the store(s)
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Deep knowledge of Android, iOS
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Familiarity with RESTful APIs and mobile libraries for networking.
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Familiarity with the JSON format
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Familiarity with Git
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Familiarity with push notifications
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Proficiency in Kotlin, Swift, Java, Python
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Apply here: https://hire.withgoogle.com/public/jobs/branchco/view/P_AAAAAAFAAGKIzCHGAVHhy1">https://hire.withgoogle.com/public/jobs/branchco/view/P_AAAAAAFAAGKIzCHGAVHhy1










