Production support/ Application support

Job Description

Product Analyst, Amplifai Pune

Amplifai transforms AI potential into measurable business value, guiding organizations from strategic planning to execution. With deep expertise in AI product development, technical architecture, regulatory compliance, and commercialization, we deliver secure, ethical, and high-performing solutions. Having co-founded one of Europe’s most innovative AI companies, our team drives unparalleled growth for clients through cutting-edge technologies like GPT tools, AI agents, and modern frameworks. Join our new Pune office to shape the future of AI-driven innovation!

Amplifai is seeking a dynamic Product Analyst to join our newly established Pune office and play a key role in turning business needs into reality. As a Product Analyst, you’ll bridge the gap between clients, UX designers, developers, and QA teams, ensuring seamless translation of ideas into high-quality, defect-free software. This role offers an exciting opportunity to work with AI technologies like GPT tools and AI agents, contributing to product descriptions, specifications, and test case creation in a fast-paced, collaborative environment.

 Key Responsibilities:             

·      Gather, analyse, and prioritize business requirements, translating them into clear user stories and acceptance criteria for UX, development, and QA teams.

·      Collaborate with stakeholders to align on project goals, ensuring solutions meet client needs and technical feasibility.

·      Leverage GPT tools and AI agents to streamline product descriptions, requirement specifications, and test case creation.

·      Facilitate Scrum ceremonies (sprint planning, daily stand-ups, reviews, and retrospectives) as a Scrum Master, fostering Agile best practices

·      Manage and prioritize the product backlog, ensuring clarity and readiness for upcoming sprints.

·      Conduct requirement analysis and support user acceptance testing (UAT) to ensure defect-free deliverables.

·      Track project progress, identify risks, and resolve roadblocks to ensure timely delivery.

·      Communicate effectively with clients and internal teams, presenting solutions and progress updates with clarity.

·      Maintain comprehensive documentation of requirements, user stories, and sprint metrics.

·      Identify opportunities to enhance Agile processes, team collaboration, and product outcomes through continuous improvement

Required Skills & Experience:

·      Familiarity with AI technologies (e.g., GPT tools, AI agents) or a strong willingness to learn.

·      Strong analytical and problem-solving skills with a keen attention to detail.

·      Excellent communication and presentation skills, with the ability to engage clients and cross-functional teams.

·      3+ years of experience in product analysis, requirement gathering, or Scrum activities.

·      Basic understanding of software testing and defect tracking processes.

·      Exposure to Agile methodologies and Scrum frameworks.

·      Team player with strong interpersonal skills and a collaborative mindset.

·      Bachelor’s degree in business, IT, Computer Science, or a related field (MBA is a plus).

Preferred Qualifications

• Experience with automation tools for test case creation or requirement management (e.g., Jira, Confluence, or similar).
• Familiarity with cloud platforms (e.g., Azure) or modern development frameworks.

JOB DESCRIPTION:

Position : Linux BSP developer

Location : Bangalore 

Experience : 3 to 10 Years 

Requirements :

1. 3 to 10 Years of proficiency working on C and Embedded Linux BSP (Board Support Package).
2. Highly proficient and possess working in Linux kernel and Linux device drivers.
3. Hands on experience on working on platform of MIPS, ARM etc.
4. Working knowledge and strong understanding of Device Tree.
5. Understanding of Make files, their customization and Cross Compilation and Shell scripting.
6. Experience in working on U-boot.
7. Video and Camera domain knowledge will be a BIG advantage.
8. Knowledge of secure boot would be an added advantage.

We are looking UI- Angular candidate with Java Coding experience

1. Look for Angular 8 and above heavy profiles [Angular – 75%; Java – 25%]
2. The resource should be an expert in Angular.
3. CSS knowledge is must.
4. MFT is must.
5. Should have experience in Java based angular work.
6. 25% java questions will be based on Core Java and Java Spring.   

Location: Chennai/Pune

About Us :

Docsumo is Document AI software that helps enterprises capture data and analyze customer documents. We convert documents such as invoices, ID cards, and bank statements into actionable data. We are work with clients such as PayU, Arbor and Hitachi and backed by Sequoia, Barclays, Techstars, and Better Capital.

As a Senior Machine Learning you will be working directly with the CTO to develop end to end API products for the US market in the information extraction domain.

Responsibilities :

• You will be designing and building systems that help Docsumo process visual data i.e. as PDF & images of documents.
• You'll work in our Machine Intelligence team, a close-knit group of scientists and engineers who incubate new capabilities from whiteboard sketches all the way to finished apps.
• You will get to learn the ins and outs of building core capabilities & API products that can scale globally.
• Should have hands-on experience applying advanced statistical learning techniques to different types of data.
• Should be able to design, build and work with RESTful Web Services in JSON and XML formats. (Flask preferred)
• Should follow Agile principles and processes including (but not limited to) standup meetings, sprints and retrospectives.

Skills / Requirements :

• Minimum 3+ years experience working in machine learning, text processing, data science, information retrieval, deep learning, natural language processing, text mining, regression, classification, etc.
• Must have a full-time degree in Computer Science or similar (Statistics/Mathematics)
• Working with OpenCV, TensorFlow and Keras
• Working with Python: Numpy, Scikit-learn, Matplotlib, Panda
• Familiarity with Version Control tools such as Git
• Theoretical and practical knowledge of SQL / NoSQL databases with hands-on experience in at least one database system.
• Must be self-motivated, flexible, collaborative, with an eagerness to learn

GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.

What Makes You The Right Fit :

• Engineering Degree
• 0-2 years experience in customer support or success roles.
• Must be able to work in the US time zone (US and Latin America markets)
• Ability to communicate with customers by email, chat, and phone.
• Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships
• Customer-focused attitude.
• Willingness to work in a Startup.

Your Primary Responsibilities :

• You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
• Onboard new customers and help them digitalise their workflows in our software.
• Conducting training sessions for Users to ensure the right understanding of the Product
• Keeping a track of the Product adoption.
• Maintain a profitable relationship with the clients.
• Play a key role in sharing the voice of users with the rest of the team.
• Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
• Work closely with the Quality Assurance team.
• Identify and report bugs & customer requests using JIRA.
• Owner of the Self-Help knowledgebase of GaragePlug.

Performance Parameters :

• Renewals
• Upsell, Revenue generation
• Prevention of Churn
• Maintain NPS Score
• Support Response Time

Perks for you :

• Work in fast globally growing Start-Up
• Work with industry experts
• Opportunity for international travel

Location : Bangalore.

Apply through this link
https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america" target="_blank">https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america

Fulfil’s software engineers develop the next-generation technologies that change how millions of customer orders are fulfilled by merchants. Our products need to handle information at massive scale. We're looking for engineers who bring fresh ideas from all areas into our technology.

As a senior software engineer, you will work on our python based ORM and applications that scales to handle millions of transactions every hour. This is mission critical software and your primary focus will be building robust and scalable solutions that are easy to maintain.

In this role, you will be collaborating closely with the rest of the team working on different layers of infrastructure in an international environment. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product are important.

What You’ll Do:

• Own definition and implementation of API interfaces (REST and GraphQL). We take pride in our 100% open API with over 600 endpoints.
• Implement simple solutions to complex business logic that enables our merchants to manage financials, orders and shipments across millions of transactions.
• Build reusable components and packages for future use.
• Translate specs and user stories into reviewable, test covered patches.
• Peer review code and refactor existing code.
• Integrate with our eCommerce partners (Shopify, BigCommerce, Amazon), shipping partners (UPS, USPS, FedEx, DHL) and EDI.
• Manage Kubernetes and Docker based global deployment of our infrastructure.

Requirements
We’re Looking for Someone With:

• Experience working with ORMs like SQLAlchemy or Django (2-3 years)
• Experience with SQL and databases (Postgres preferred)
• Experience in developing large server side applications and microservices
• Ability to create high quality code
• Experience with python testing tools (pytest) and test automation
• Familiarity with code versioning tools like GIT
• Strong sense of ownership and leadership quality
• Experienced in the tools of our web stack- Python, Celery, Postgres, Redis, RabbitMQ

Nice to Haves:

• Prior experience at a growth stage Internet/Software company
• Experience with ReactJS, Google Cloud, Heroku
• Cloud deployment and scaling experience