
Production support/ Application support
at one of the world's leading multinational investment bank
- Provide hands on technical support and post-mortem root cause analysis using ITIL standards of Incident Management, Service Request fulfillment, Change Management, Knowledge Management, and Problem Management.
- Actively address and work on user and system tickets in the Service Now ticketing application. Create and implement change tickets for enhancements, new monitoring, and assisting development groups.
- Create, test, and implement Non-Functional Requirements (NFR) for current and new applications.
- Build up technical subject matter expertise on the applications being supported including business flows, application architecture, and hardware configuration. Maintain documentation, knowledge articles, and runbooks.
- Conduct real time monitoring to ensure application OLA/SLAs are achieved and maximum application availability (up time) using an array of monitoring tools.
- Assist in the process to approve application code releases change tickets as well as tasks assigned to the support team to perform and validate the associated implementation plan.
- Approach support with a proactive attitude, desire to seek root cause, in-depth analysis and triage, and strive to reduce inefficiencies and manual efforts.

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Strong Software Engineer fullstack profile using NodeJS / Python and React
Mandatory (Experience) - Must have 6+ YOE in Software Development using Python OR NodeJS (For backend) & React (For frontend)
Mandatory (Core Skills 1): Must have strong experience in working on Typescript
Mandatory (Core Skills 2): Must have experience in message based systems like Kafka, RabbitMq, Redis
Mandatory (Core Skills 3): Databases - PostgreSQL & NoSQL databases like MongoDB
Mandatory (Company) - Product Companies Only
Mandatory (Education) - B.Tech or Dual degree (Btech and Mtech or Integrated Msc/MS) from Tier 1 Engineering Institutes. Candidates from other institutions will not be considered unless they come from top-tier product companies
Responsibilities
● Design, build, and deploy applied ML models (NLP, LLM-based) to solve real-world sales tech problems.
● Build and orchestrate true multi-agent systems to collaboratively solve complex tasks and workflows that reason, remember, plan, and take actions over structured and unstructured data.
● Use frameworks like LangGraph, CrewAI, or custom planners to orchestrate LLM-powered agents.
● Prototype and productionize capabilities using foundation models (OpenAI, Claude, Gemini, etc.), embeddings, and vector databases (e.g., Pinecone, Weaviate).
● Work with the product team to integrate intelligent agents into customer CRM workflows and GTM-facing tools.
● Design observability, evaluation and control mechanisms to ensure agent reliability, traceability, safety and frugality.
● Continuously improve agents with RF and active learning.
Requirements
● Bachelor’s or Master’s in Computer Science, AI/ML, or a related field.
● 2+ years of experience deploying ML models or AI systems in production
environments.
● Experience with LLMs, NLP pipelines, prompt engineering, and fine-tuning.
● Familiarity with agentic frameworks (LangChain, LangGraph, AutoGPT, CrewAI, or custom orchestration).
● Strong Python programming skills and deep knowledge of the ML/LLM ecosystem.
● Hands-on experience with MLOps, API integrations, and cloud infrastructure (AWS, GCP, or Azure).
● Ability to balance rapid experimentation with robust engineering.
Nice to Have
● Experience working with sales/revenue data (CRM, Gong, Salesforce, LinkedIn).
● Familiarity with reasoning techniques (ReAct, CoT, Tree-of-Thoughts), graph orchestration, and tool chaining.
● Exposure to multi-agent systems, RAG pipelines, or feedback loops in production.
● Contributions to open-source AI/agentic tools or frameworks.
MyDigital Crown is a leading digital marketing agency based in Mumbai, specializing in delivering comprehensive digital solutions to businesses worldwide. We pride ourselves on our commitment to innovation, creativity, and client satisfaction. As we continue to grow, we are seeking a talented and motivated Manual Tester to join our dynamic team.
Position Overview:
We are looking for a Manual Tester with 0 to 2 years of experience to join our Quality Assurance team. The ideal candidate will have a passion for testing, excellent attention to detail, and a strong analytical mindset. In this role, you will be responsible for ensuring the quality and reliability of our software products through manual testing processes.
Responsibilities:
- Execute manual test cases and document test results thoroughly.
- Identify and report software defects, ensuring they are tracked and resolved in a timely manner.
- Collaborate with cross-functional teams to understand project requirements and ensure test coverage.
- Participate in test planning, estimation, and prioritization activities.
- Contribute to the continuous improvement of our testing processes and methodologies.
Requirements:
- Bachelor's degree in Computer Science, Engineering, or related field.
- 0 to 2 years of experience in manual software testing.
- Strong understanding of software testing principles and methodologies.
- Experience with test case design, execution, and defect tracking.
- Familiarity with bug tracking tools such as JIRA.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- ISTQB certification is a plus but not required.
Why Join Us:
- Opportunity to work with a dynamic and talented team in a fast-growing digital marketing agency.
- Chance to make a meaningful impact and contribute to the success of exciting projects.
- Competitive salary and benefits package.
- Continuous learning and professional development opportunities.
If you are passionate about software testing and looking to kick-start your career in a dynamic and collaborative environment, we want to hear from you! Apply now to join the MyDigital Crown team and embark on an exciting journey of growth and success.
- Client Acquisition and Management: Identifying potential clients, reaching out to them, and establishing relationships. This often involves networking, cold calling, or using digital platforms for lead generation.
- Sales Planning and Strategy: Developing sales strategies and setting sales targets. This could involve market research to identify sales opportunities and tailoring sales approaches to different clients.
- Presentation and Pitching: Creating and delivering presentations or pitches to potential clients. This requires a deep understanding of the product or service being sold and the ability to communicate its value effectively.
- Negotiation and Closing Deals: Negotiating terms with clients and closing sales deals. A sales executive needs to be adept at persuasion and handling objections while maintaining positive relationships.
- Customer Service and Support: Providing ongoing support to existing clients, addressing their needs, and ensuring customer satisfaction. This might include after-sales services or resolving any issues that arise.
- Market Analysis: Keeping up to date with industry trends, competitor activities, and market conditions. This information can be crucial for adapting sales strategies and identifying new opportunities.
- Reporting and Administration: Maintaining records of sales, revenue, invoices, and client feedback. Sales executives often use Customer Relationship Management (CRM) software for this purpose.
- Collaboration and Teamwork: Working closely with other departments, such as marketing and product development, to ensure alignment of strategies and goals.
- Training and Development: Continuously improving their sales skills and product knowledge. This may involve attending training sessions or workshops.
- Meeting Sales Targets: Ultimately, a sales executive is responsible for meeting or exceeding the sales targets set by their organization.

● Drive/Execute full stack Data driven Growth & marketing campaigns for our UPI business, focused on key metrics in terms of Strategy, Team management, Product Marketing, Growth management, and Revenue management.
●Should be responsible for driving the User Growth, Revenue Growth, Retention, and Engagement of the Platform on a day-to-day basis.
● Deploy successful marketing campaigns and take ownership right from ideation to implementation:
● Segment customer base on various transactional/ behavioral features & design effective & 'reach out' & programs for them in the form of these marketing campaigns.
● Manage end-to-end consumer lifecycle management for the business vertical.
● Responsible for driving the entire marketing funnel from Acquisition to Retention using various digital marketing channels.
● Monitor customer funnel & identify new levers of growth and apply them to the business
● Suggest new features/product innovations whenever necessary basis
understanding of consumer behaviour.
Superpowers/ Skills that will help you succeed in this role:
● Bachelors degree in engineering or related field from reputed colleges.
● Must be data driven with strong problem solving and
analytical skills.
● High degree of ownership in taking things to completion.
● Ability to multitask and work on diverse range of
requirements.
● Excellent communication skills with ability to handle complex
negotiations.
● Prior experience in e-commerce industry is a plus.
We are looking for a full-time Senior Front End Developer – ReactJS, who is well-versed with the process of combining the art of programming with the art of designing.
Responsibilities:-
1) Translation of the UI/UX design wireframes to actual code that will produce visual elements of the application.
2) Work with the UI/UX design team and bridge the gap between graphical design and technical implementation.
3) Should take an active role on both sides and help in defining the look and functionality of the application.
Skills
1) Deep knowledge in React.JS Practices
2) Must have minimum 4 years of hands-on experience with NgRX or Redux.
3) Knowledge of JavaScript and HTML5
4) Knowledge of CSS and JS methods.
5) Writing non-blocking code and resorting to advanced techniques such as multi-threading
6) Build and deploy process knowledge.
Develop new APIs, modify the existing API using Node.js, MongoDB, JavaScript..
Create new, modify existing web pages using React.js, JavaScript.
Support the current release, production issues with code fixes.
Work on new future releases, projects and deliver within timelines.
Setup the Servers with Node.js, MongoDB, React.js, etc. in the Linux environment.
A full-stack developer handles both: Front-end and Back-end. need to build web pages, websites, create UI, make the website simple and attractive.
Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux) along with CSS3 and HTML5. You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.
React Native, MongoDB, Node JS Knowledge is a plus.
Responsibilities
- Design the overall architecture of the web application.
- Maintain quality and ensure the responsiveness of applications.
- Collaborate with the rest of the engineering team to design and launch new features.
- Maintain code integrity and organization.
- Experience working with graphic designers and converting designs to visual elements.
- Understanding and implementation of security and data protection.
Qualifications
- Graduation/ masters in computer science
- Good communication
- Minimum 1 years of experience in mobile application and web application development.
- Front end Skills: Html, CSS, JavaScript ES6, React JS, react-native.
- Back end skills: Node Js, Mongo DB (Added advantage)








