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Production support/ Application support
one of the world's leading multinational investment bank
Production support/ Application support
one of the world's leading multinational investment bank's logo

Production support/ Application support

at one of the world's leading multinational investment bank

Agency job
6 - 13 yrs
₹8L - ₹15L / yr
Pune
Skills
ITIL
ServiceNow
Linux/Unix
Shell Scripting
Production support
Technical support
Monitoring
  • Provide hands on technical support and post-mortem root cause analysis using ITIL standards of Incident Management, Service Request fulfillment, Change Management, Knowledge Management, and Problem Management.
  • Actively address and work on user and system tickets in the Service Now ticketing application. Create and implement change tickets for enhancements, new monitoring, and assisting development groups.
  • Create, test, and implement Non-Functional Requirements (NFR) for current and new applications.
  • Build up technical subject matter expertise on the applications being supported including business flows, application architecture, and hardware configuration. Maintain documentation, knowledge articles, and runbooks.
  • Conduct real time monitoring to ensure application OLA/SLAs are achieved and maximum application availability (up time) using an array of monitoring tools.
  • Assist in the process to approve application code releases change tickets as well as tasks assigned to the support team to perform and validate the associated implementation plan.
  • Approach support with a proactive attitude, desire to seek root cause, in-depth analysis and triage, and strive to reduce inefficiencies and manual efforts.
Assist in special projects and view them as opportunities to enhance your skillset and develop your growth. These projects can include coding using shell scripting, Python and YAML language for support functions.
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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