Technical Support Specialist

Job description

Assistant managers

Thane location

Qualification -graduate

Offer salary 5 L pa to 7 Lpa

Experience required as a am 6 months to 1 year from health & general insurance background

Cibil score required minimum 650

At DocNexus, we’re revolutionizing how life sciences companies search and generate insights. Our search platform unlocks powerful insights, and we're seeking a Customer Success Team Member with strong technical skills to help our customers harness its full potential.

What you’ll do:

• Customer Support: Troubleshoot and resolve customer queries, particularly around referral reports, data anomalies, and data generation using our platform.
• Data Queries (BigQuery/ClickHouse): Respond to customer requests for custom data queries, working with large datasets in BigQuery and ClickHouse to deliver precise insights.
• Onboarding & Training: Lead onboarding for new customers, guide teams on platform usage, and manage access requests.
• Listen & Improve: Collect and act on customer feedback to continuously improve the platform, collaborating with the product team to enhance functionality.
• Technical Documentation: Assist with technical resources and help create training materials for both internal and customer use.

What you bring:

• Strong Technical Skills: Proficient in querying with BigQuery and ClickHouse. Comfortable working with complex data, writing custom queries, and resolving technical issues.
• Customer-Focused: Excellent communication skills, able to translate technical data insights to non-technical users and provide solutions clearly and effectively.
• Problem-Solver: Strong analytical skills and a proactive mindset to address customer needs and overcome challenges in a fast-paced environment.
• Team Player: Work collaboratively with both internal teams and customers to ensure success.

If you're passionate about data, thrive in a technical environment, and are excited to support life sciences teams in their data-driven decision-making, we'd love to hear from you!

Get to Know our Team:

In our Full stack Engineering department, we build the scalable, fault-tolerant systems and APIs that host our core business logic. Our systems cover all major areas of our business: such as TAM SAM, calculator, lead generation, campaign execution & data modeling. Most importantly though, we hire great people and empower them to be successful. Whether it’s building new projects or reimagining our existing business, you’ll make a big impact as part of the Full stack Engineering team.

The Opportunity: 

Swabhav is looking for developers to work on mission critical systems that deal with the designing and development of APIs.

In this Role, you’ll get to

• Lead development of features, experiments, technical projects and complex systems.
• Be a technical architect, mentor, and driver towards the right technology.
• Continue to evolve our architecture and build better software.
• Be a major contributor to our agile and scrum practices. 
• Get involved with software engineering and collaborate with server, other client, and infrastructure technical team members to build the best solution.
• Constantly look for ways to improve our products, codebase and development practices. 
• Write great code and help others write great code.
• Drive Technical decisions in the organization.

What You’ll Need to Succeed

• 3-6 years’ experience under your belt developing performance-critical applications that run in a production environment using Node Js, React Js or Next Js, PostgreSQL.
• Experience in full ownership of the systems involved.
• Hands on experience working with CRM platforms, Third party app integrations or Heavy file processing & Restful APIs.
• You understand that different applications have different data requirements.
• Good understanding of algorithms and data structures
• Strong coding ability.
• You are passionate about the craft of software development and constantly work to improve your knowledge and skills.
• Excellent communication skills.

It’s Great If You Have

• Experience with Scrum/Agile development methodologies.
• Experience building products.
• Core engineering infrastructure tools like Git for source control.

 Acquiring new potential Kirana customers in the assigned geography.

·         Generating profitable sales from new customers and sales growth from existing customers.

·         Promoting private labels and selective offers to customers timely.

·         Maintaining accurate records and planning the numbers, both customer wise and category wise, and meeting them timely.

·         Drafting LOI/Agreements with registered customers.

·         Reviewing sales performance

·         Should be ready for Field Job and hold good relation with Kirana Shops

·         Having an in-depth knowledge of B2B Sales (Kirana Sale) from Retail Industry

·         Managing relationships with key retail outlets

·         Addition of New prospective outlet in the System

·         To control and monitor Margin

·         Should know the price of SKUs of competitors

·         Organising sales visits basis the beat plan to the customers

·         Pitching categories and brands for sales to the customers

·         Establishing new business by ensuring new customer acquisition and activation

·         Maintaining accurate records of the customer base to be chased

·         Attending daily briefings to stay updated on the development plans

·         Reviewing sales performance

·         Negotiating with the customers and exploring cross selling opportunities to get maximum profitability

·         Aiming to achieve monthly and annual targets

Full Stack Engineer (RUBY ON RAILS + REACT)

About Us

DirectShifts has set out to modernize healthcare recruiting. We're a team of physicians, entrepreneurs, and problem solvers who have come together to solve major pain points facing medical professionals today.

We've built a healthcare staffing technology platform that connects healthcare professionals directly with employers by using advanced technologies and digitizing the recruitment and staffing processes. Using an AI-based platform, DirectShifts matches the right clinicians to the right jobs at healthcare employers.

DirectShifts is headquartered in New York, NY and our team is spread across the US and India. Join us!

About What You’ll Be Doing

DirectShifts is growing rapidly and we are looking for a full-stack engineer to join our technical team, working out of India. We need incredibly tenacious engineers who are not only great engineers but who can bring unique value to our rapidly growing team.

If you are passionate about coding – and do it on a day-to-day basis, then this is the place for you.

We are big fans of focusing mainly on two things: 1) talking to users and 2) build products. 

You will be responsible for implementing ideas and mocks for our app (web and mobile) which is used daily by healthcare professionals, internal users, and healthcare employers - you will own the frontend development as well as the building blocks and the APIs that power the web app (and the mobile apps). You need to be comfortable dabbling with some basic infrastructure management on AWS.

About You

Ideal Qualifications

• Recent Hands-on experience with Ruby on Rails and React.js
• 4+ years of work experience, primarily as a full-stack developer
• A strong foundation of Ruby on Rails
• Strong React, HTML, Javascript & CSS skills
• High ownership at all stages of product development - from conception to maintenance
• Adaptability - learn new technologies as and when needed
• Good communication skills to get your point across
• Bachelor in Computer Science
• Ability to work remotely

Bonus Skills

• Redux experience
• Experience with REST APIs
• Experience with cloud services (preferably AWS)

Specifically, You Will:

Work closely with the founders and senior management across various functions. You will have the opportunity to influence the trajectory of the products and of the company. This is a great opportunity to help healthcare systems & professionals become more efficient which directly helps them provide better care, improve outcomes and save more lives!

You will excel if you have

An ability to thrive in a fast-paced environment and the ability to iterate quickly by understanding what users want. 

More about DirectShifts

We have raised more than $45 million from some of the world’s leading investors including Serent Capital, YCombinator, and Soma Capital. We're on a mission to disrupt a massive industry and improve healthcare in the United States by ensuring every patient has easy access to the healthcare they need. At DirectShifts, everyone has a voice to create change and move the needle; no hierarchy, no bureaucracy, no politics, no BS...just real people working on solving real problems.

Looking for integration of Signavio tool with other systems like Teams, SNOW, EXTOLLO, Alice etc.,  Optimization and automation of the processes are needed  Enhance the integrations with other systems, look for optimization & automation  Candidate should have good knowledge on the above languages and frameworks  Hands on experience and good at handling the business connects is must  Should have good communication skills & Analytical Skills  Good to have: UI Frameworks like ReactJS and Angular  Should be able to understand the complete framework of application/tool  Understanding on the integrations & configurations with integrated DB and other technology classes layers is added advantage  Good team player and be ready to work individually and also team level Education: BE/B. Tech in relevant stream and equivalent degree in computer science

Responsibilities:

• Ability to guide the technical strategy for our clients
• Passion for technical and team leadership and a willingness to mentor and work with testers at all levels of experience
• Ability to spike and choose appropriate automated testing tools for given problem statement

Requirements:

• Experience in Testing (manual and automation) of business software applications
• Exposure to Consulting Practices, Assessment, and Recommendations, Test Plan, Progress measurement, etc
• Expertise with Open Source testing tools and Enterprise tools
• Strong exposure to Java /.Net development environment
• Knowledge of Scripting Languages, like JavaScript, Python, Ruby, etc
• Great Object Oriented coding practices, including strong design patterns knowledge, Refactoring, Clean Code, Domain Driven Design, Encapsulation, etc.
• Extensive hands-on experience in creating test frameworks and strategy
• Exposure to version management tools like SVN or GIT
• Familiarity with automated deployment processes (CI & CD)

• Excellent command over English with the ability to write in various tones and styles.
• Masters in Mass Communication and Journalism or similar field.
• An effective and SEO friendly writing style for web content, articles, blogs.
• Editing and proof-reading skills.
• Must have complete knowledge of social media and core social media marketing.
• Experience in writing research reports and whitepapers.
• Experience in writing Press Releases will be a plus.
• An excellent understanding of Grammar
• Detail oriented and ability to grasp new concepts quickly.

• Content for SocialPilot only such as blogs, web content and articles to be contributed outside
• Editing and reviewing content received
• Topic idea generation for all content
• Ability to work effectively in an environment where tools, processes, and deliverables are not necessarily predefined.
• Excellent attention to detail and ability to multi-task projects and deliverables.
• We don’t want you to get bored writing content all the time, so we need you to interact with like-minded professionals and have fun on social media. This will help you be more creative and also feeds in idea generation.