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OneXtel Media Pvt Ltd logo
Technical Support Specialist
Technical Support Specialist
OneXtel Media Pvt Ltd's logo

Technical Support Specialist

Ankita Singh's profile picture
Posted by Ankita Singh
0 - 3 yrs
₹2L - ₹4L / yr
Noida
Skills
Technical support
Customer Support
Operational excellence
Interact with customers to provide and process information in response to inquiries about our products such as SMS / Cloud telephony and Voice through calls and email.
Interact with customers regarding their concerns/requests about products and services over calls and email.
Manage the tickets over ticketing tool.
Handle the calls received from client.
Process requirement, modifications, and escalate complaints across a number of communication channels.

Required Candidate profile

Excellent communication and presentation skills.
Strong customer handling skills over calls and active listening.
Ability to multi-task, prioritize and manage time effectively.
Ready to work on 24X7 environment.
Good computer skills.
Proficient in Microsoft Office Applications.
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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About OneXtel Media Pvt Ltd

Founded :
2014
Type :
Products & Services
Size :
100-1000
Stage :
Profitable
About
India's leading business communication solutions provider - SMS, WhatsApp Business API, Voice and Email.
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Role Title - HR Manager 

Total Experience - 5-9 years

Relevant Experience - 5+ Years


Role Summary - 

We are looking for an HR Manager to support and Lead the HR Department in various aspects of HR functions . As an HR Manager, your primary responsibility is to support the human resources department in various aspects of HR functions. You will play a crucial role in managing employee relations, recruitment, Training and development , performance management, and other HR-related activities. You will work closely with team members to ensure the effective implementation of HR policies and procedures.


Responsibilities:

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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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