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Technical Support Specialist
Technical Support Specialist
OneXtel Media Pvt Ltd's logo

Technical Support Specialist

Ankita Singh's profile picture
Posted by Ankita Singh
0 - 3 yrs
₹2L - ₹4L / yr
Noida
Skills
Technical support
Customer Support
Operational excellence
Interact with customers to provide and process information in response to inquiries about our products such as SMS / Cloud telephony and Voice through calls and email.
Interact with customers regarding their concerns/requests about products and services over calls and email.
Manage the tickets over ticketing tool.
Handle the calls received from client.
Process requirement, modifications, and escalate complaints across a number of communication channels.

Required Candidate profile

Excellent communication and presentation skills.
Strong customer handling skills over calls and active listening.
Ability to multi-task, prioritize and manage time effectively.
Ready to work on 24X7 environment.
Good computer skills.
Proficient in Microsoft Office Applications.
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About OneXtel Media Pvt Ltd

Founded :
2014
Type :
Products & Services
Size :
100-1000
Stage :
Profitable

About

India's leading business communication solutions provider - SMS, WhatsApp Business API, Voice and Email.
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

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I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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