Technical Support Specialist

Job Summary:

We are looking for a highly motivated and skilled Software Engineer to join our team.

This role requires a strong understanding of the software development lifecycle, proficiency in coding, and excellent communication skills.

The ideal candidate will be responsible for production monitoring, resolving minor technical issues, collecting client information, providing effective client interactions, and supporting our development team in resolving challenges

Key Responsibilities:

Client Interaction: Serve as the primary point of contact for client queries, provide excellent communication, and ensure timely issue resolution.

Issue Resolution: Troubleshoot and resolve minor issues related to software applications in a timely manner.

Information Collection: Gather detailed technical information from clients, understand the problem context, and relay the information to the development leads for further action.

Collaboration: Work closely with development leads and cross-functional teams to provide timely support and resolution for customer issues.

Documentation: Document client issues, actions taken, and resolutions for future reference and continuous improvement.

Software Development Lifecycle: Be involved in maintaining, supporting, and optimizing software through its lifecycle, including bug fixes and enhancements.

Automating Redundant Support Tasks: (good to have) Should be able to automate the redundant repetitive tasks Required Skills and Qualifications:

Mandatory Skills:

Expertise in at least one Object Oriented Programming language (Python, Java, C#, C++, Reactjs, Nodejs).

Good knowledge on Data Structure and their correct usage.

Open to learn any new software development skill if needed for the project.

Alignment and utilization of the core enterprise technology stacks and integration capabilities throughout the transition states.

Participate in planning, definition, and high-level design of the solution and exploration of solution alternatives.

Define, explore, and support the implementation of enablers to evolve solution intent, working directly with Agile teams to implement them.

Good knowledge on the implications.

Experience architecting & estimating deep technical custom solutions & integrations.

Added advantage:

You have developed software using web technologies.

You have handled a project from start to end.

You have worked in an Agile Development project and have experience of writing and estimating User Stories

Communication Skills: Excellent verbal and written communication skills, with the ability to clearly explain technical issues to non-technical clients.

Client-Facing Experience: Strong ability to interact with clients, gather necessary information, and ensure a high level of customer satisfaction.

Problem-Solving: Quick-thinking and proactive in resolving minor issues, with a focus on providing excellent user experience.

Team Collaboration: Ability to collaborate with development leads, engineering teams, and other stakeholders to escalate complex issues or gather additional technical support when required.

Preferred Skills:

Familiarity with Cloud Platforms and Cyber Security tools: Knowledge of cloud computing platforms and services (AWS, Azure, Google Cloud) and Cortex XSOAR, SIEM, SOAR, XDR tools is a plus.

Automation and Scripting: Experience with automating processes or writing scripts to support issue resolution is an advantage.

Job Summary

We are looking for a Software Engineer with 3–5 years of experience in Python development, browser automation, Azure cloud technologies, and API development. The ideal candidate should have hands-on experience in building automation solutions, cloud-native applications, and backend services using Python while collaborating with cross-functional teams to deliver scalable and reliable enterprise solutions.

Key Responsibilities

* Design, develop, test, and maintain Python-based applications and automation solutions.

* Develop browser automation scripts for enterprise web applications using Python.

* Create robust and dynamic element selectors to handle changing web interfaces.

* Implement exception handling, retry mechanisms, logging, and monitoring in automation solutions.

* Develop solutions to handle authentication workflows and CAPTCHA scenarios where permitted.

* Build and maintain RESTful APIs using FastAPI or similar Python frameworks.

* Develop serverless applications using Azure Functions and integrate with Azure services.

* Design and implement integrations using Azure Logic Apps, Service Bus, Storage Accounts, and Key Vault.

* Deploy and manage applications using Azure Container Registry (ACR), Azure Container Apps, and Azure Container Instances (ACI).

* Configure and manage KEDA for event-driven application scaling.

* Develop and maintain frontend applications using React.js, Node.js, or similar modern JavaScript frameworks.

* Design and optimize database solutions using SQL Server, PostgreSQL, or Azure Cosmos DB.

* Troubleshoot production issues and implement permanent fixes.

* Participate in code reviews, testing, deployment, and release activities.

* Follow coding standards, security best practices, and application performance guidelines.

Required Skills

Python Development

* Strong experience in Python programming.

* Experience developing scalable backend applications and automation solutions.

* Experience with asynchronous programming and API integrations.

Browser Automation

* Hands-on experience in browser automation using Python libraries such as Playwright or Selenium.

* Experience creating dynamic selectors and handling dynamic web elements.

* Strong understanding of synchronization techniques, waits, retries, and exception handling.

* Experience implementing logging, monitoring, and debugging for automation solutions.

* Familiarity with CAPTCHA handling approaches and authentication workflows.

Azure Cloud

* Hands-on experience with Azure Functions.

* Experience with Azure Logic Apps.

* Experience using Azure Storage Accounts.

* Experience with Azure Service Bus.

* Experience with Azure Key Vault.

* Understanding of cloud-native application design and Azure security best practices.

Containerization & Deployment

* Experience with Azure Container Registry (ACR).

* Experience deploying applications to Azure Container Apps.

* Experience with Azure Container Instances (ACI).

* Experience configuring and managing KEDA for event-driven autoscaling.

* Familiarity with container-based deployments and application lifecycle management.

### API Development

* Experience building REST APIs using FastAPI or similar Python frameworks.

* Strong understanding of REST principles, JSON, authentication, and API integrations.

Databases

* Experience with SQL Server and/or PostgreSQL.

* Experience with Azure Cosmos DB.

* Ability to write efficient SQL queries and optimize database performance.

Frontend Development

* Experience with React.js, Node.js, or similar frontend technologies.

* Understanding of modern web application architecture and API consumption.

Additional Skills

* Experience with Git and version control.

* Strong debugging and analytical skills.

* Good communication and teamwork skills.

Preferred Skills

* Experience with OCR and document processing solutions.

* Experience with Azure AI or AI-based services.

* Experience with event-driven architectures.

* Experience working in Agile/Scrum environments.

* Experience with automation platforms such as UiPath is an added advantage.

Education

Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.

Role Overview:

We are looking for a detail-oriented Quality Assurance (QA) Tester who is

passionate about delivering high-quality consumer-facing applications. This role

involves manual testing with exposure to automation, API testing, databases, and

mobile/web platforms, while working closely with engineering and product teams

across the SDLC.

Products:

• Openly – A conversation-first social app focused on meaningful interactions.

• Playroom – Voicechat – A real-time voice chat platform for live community

engagement.

• FriendChat – A chatroom-based social app for discovering and connecting with

new people.

Key Responsibilities:

• Perform manual testing for Android, web, and native applications.

• Create and execute detailed test scenarios, test cases, and test plans.

• Conduct REST API testing using Postman.

• Validate data using SQL and MongoDB.

• Identify, report, and track defects with clear reproduction steps.

• Support basic automation testing using Selenium (Java) and Appium.

• Perform regression, smoke, sanity, and exploratory testing.

• Conduct risk analysis and highlight quality risks early in the SDLC.• Collaborate closely with developers and product teams for defect resolution.

• Participate in CI/CD pipelines and support automated test executions.

• Use ADB tools for Android testing across devices and environments.

Required Skills & Technical Expertise:

• Strong knowledge of Manual Testing fundamentals.

• Hands-on experience with Postman and REST APIs.

• Working knowledge of SQL and MongoDB.

• Ability to design effective test scenarios.

• Basic understanding of Automation Testing concepts.

• Familiarity with SDLC and QA methodologies.

• Exposure to Selenium with Java and Appium.

• Understanding of Android, web, and native application testing.

• Experience using proxy tools for debugging and network inspection.

Good to Have:

• Exposure to CI/CD tools and pipelines.

• Hands-on experience with Appium, K6, Kafka, and proxy tools.

• Basic understanding of performance and load testing.

• Awareness of risk-based testing strategies.

Key Traits:

• High attention to detail and quality.

• Strong analytical and problem-solving skills.

• Clear communication and collaboration abilities.

• Eagerness to learn and grow in automation and advanced testing tools.

Exp: 1-3 years

Candidate should be able to develop logic and code independently.

Candidate should have good experience in core React/NodeJs/MYSQL, js,jquery and any One CMS of framework.

Candidate should be able to Deployment of application on AWS, Git and Heroku

Web designing knowledge will be an added advantage.

Candidate profile Degree - B-Tech/ B.E./MCA preferable full time only.

Must have knowledge in PHP either of the Frameworks (Zend/ Cake PHP / Code Igniter / Zend/ Symphony).

PHP Programmer with bright ideas and clear goals and Proficiency in ReactJs,NodeJsMySql, jQuery, JavaScript, CSS, HTML, Angular MangoDB Core PHP should be very strong.

Desired Skills and Experience

JS,css , jquery , javascript , cake , web developer , NodeJs, , mysql , html , web designing , React programmer, AWS Server Deployment

Location :- Gomti Nagar, Lucknow

Position: Full Stack Developer

Job Location: Mumbai

About BharatNXT

BharatNXT helps unlock the power of the under-utilized credit card that resides in your wallet. We provide the wings to your credit card, to become the Super Hero that you need in your time of need or to improve the working cashflows for your business.

- Through BharatNXT, any business can now pay your suppliers, rent, tax and compliance costs while unlocking discounts and the extra credit days that is available through your card.

Job Description

Roles and Responsibilities

• Determining development requirements and developing work schedules for the team.
• Delegating tasks and achieving daily, weekly, and monthly goals.
• Champion the adherence and implementation of best practices, processes, and standards.
• Perform code reviews and mentor the team. Ensure code meets functional, compatibility and security requirements.
• Take on complex development tasks and execute them efficiently and effectively.
• Translate application storyboards and use cases into functional applications. Clearly articulate the solutions and get there in most efficient way 
• Design and develop UI and back-end features for the enterprise platform.
• Help design, build, document and maintain the platform
• Identify risks and areas of improvement and take steps to address the risks and ensure continuous improvement.
• Analysing existing operations and scheduling training sessions and meetings to discuss improvements.
• Keeping up-to-date with industry trends and developments.
• Provide timely updates to relevant stakeholders via reports and meetings.
• Constantly be on the lookout for ways to improve the system, discover issues and deliver better value to the customer

Candidates Profile

• 4-6 years of hands-on experience developing complex enterprise software systems
• Hands-on experience refactoring code, writing modular reusable code and implementing microservices architecture.
• Proficient in system design and architecture best practices.
• Strong organizational and project management skills.
• Experience with Linux based environments
• Bachelor’s degree in computer science, engineering, or a related field.
• Proficiency in Java, Spring boot Framework, HTML, Javascript, CSS, Angular, MySQL,
• Proficiency in GIT, Jenkins, SonarQube, etc
• Familiarity with cloud-based deployment and architecture.
• Excellent technical, diagnostic, and troubleshooting skills.
• Strong leadership and organizational abilities.
• Knowledge and experience adhering to software development life cycle best practices including test-driven development (TDD), unit testing discipline, agile development, and CI/CD strategies. 
• An ability to translate real business problems into technical solutions. 
• Solid understanding of REST APIs
• Domain expertise in BFSI domain (more specifically Supply Chain Financing, dynamic discounting) is a plus
• Passionate about building quality software and scaling technology to meet the needs of tomorrow
• Writing testable software every day, with a focus on incremental innovation
• Keen to learn about new technologies and business innovations across industry 
• Keen to work in a dynamic fast paced startup environment
• Excellent communication skills that would help in sharing ideas with peers and the senior management

Skills we are looking for:

• Excellent problem-solving skills
• Readily hands-on and "techy" habits
• Great spoken and written communication skills
• Self-starter, team player
• High levels of ethics, commitment & responsibility
• Demonstrable excellence in an area of their interest

Upto 3 years of experience in Angular.

• Managing distributors and seller and improve the efficiencies in terms of both- retention (% active, D90 retention etc.) and transaction (% transacting, count and amount of transactions from different user cohorts) of newly acquired and existing base
• Designing promotional pricing schemes, subscription packs, communication plans and taking other tactical and strategic steps to increase transactions and engagement on the platform
• Working across departments(i.e. data science, CX, sales, marketing etc.) to deliver a superior experience for distributors and sellers
• Building the needed infrastructure and continuously innovating on ways to reach new and returning users through a variety of communication channels
• Partnering with product teams throughout the organization to leverage and influence existing internal growth and engagement technologies
• Conducting competitive analysis to understand industry trends for how to engage and convert users
• Working closely with product, marketing and data science to identify the right features essential for growth of business and engagement of users
• Measuring and assessing the impact of experiments, their business impact and sharing them with leadership

Desired Candidate Profile

• B.E./ B.Tech and/or MBA
• 7 to 8 years of total experience and 2 to 5 years of experience in handling sales, business development, city operations in an operations intensive role
• People management experience
• A proactive approach to problem solving with high focus on customer empathy