Technical Support Specialist

at OneXtel Media Pvt Ltd

Technical Support Specialist

OneXtel Media Pvt Ltd

Company

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Technical Support Specialist

at OneXtel Media Pvt Ltd

Posted by Ankita Singh

0 - 3 yrs

₹2L - ₹4L / yr

Noida

Skills

Technical support

Customer Support

Operational excellence

Interact with customers to provide and process information in response to inquiries about our products such as SMS / Cloud telephony and Voice through calls and email.
Interact with customers regarding their concerns/requests about products and services over calls and email.
Manage the tickets over ticketing tool.
Handle the calls received from client.
Process requirement, modifications, and escalate complaints across a number of communication channels.

Required Candidate profile

Excellent communication and presentation skills.
Strong customer handling skills over calls and active listening.
Ability to multi-task, prioritize and manage time effectively.
Ready to work on 24X7 environment.
Good computer skills.
Proficient in Microsoft Office Applications.

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About OneXtel Media Pvt Ltd

Founded :

2014

Type :

Products & Services

Size :

100-1000

Stage :

Profitable

About

India's leading business communication solutions provider - SMS, WhatsApp Business API, Voice and Email.

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