Interact with customers regarding their concerns/requests about products and services over calls and email.
Manage the tickets over ticketing tool.
Handle the calls received from client.
Process requirement, modifications, and escalate complaints across a number of communication channels.
Required Candidate profile
Excellent communication and presentation skills.
Strong customer handling skills over calls and active listening.
Ability to multi-task, prioritize and manage time effectively.
Ready to work on 24X7 environment.
Good computer skills.
Proficient in Microsoft Office Applications.
About OneXtel Media Pvt Ltd
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Who We Are:
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in the coming years.
We currently have 300+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.
Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home.
Want to learn more? Check out our year-in-review: https://blog.gohighlevel.com/highlevel-2022-year-in-review/ and visit our website www.gohighlevel.com
Who You Are: Is “customer service” your middle name? Do you look for proactive ways to get in front of customer inquiries before they become issues? Do you understand the differences between Customer Success and Customer Support, but can thrive in either role? We are looking for strategic thinkers with creative problem-solving skills, excellent communication and a belief that all-hands-on-deck teamwork and collaboration are the keys to success!
The other requirements for this position are:
- Previous customer service experience in a relevant capacity - even better if you’ve been in Customer Success or Customer Support / Tech Support/Product Support
- Excellent written/verbal English communication skills are required, fluency in other languages is a plus!
- B2B Marketing or SaaS experience preferred, not required.
- Ability to easily adapt to CRM systems and automation tools.
- You can maintain a positive, empathetic, and professional attitude to customers/clients at all times.
- Ideally, you LOVE tech, and marketing, and are constantly learning new things.
- Ability to pass a pre-employment background check specific to the position applied for.
Day-to-Day: On a day-to-day basis you will be building strong relationships with our clients to ensure a successful experience with HighLevel products and services. This may include:
- Fielding and servicing all direct customer inquiries and requirements, working in conjunction with the internal teams in accordance with agreed strategies and business plans.
- Assisting with new client trial-to-pay conversion through contributing to demos, taking part in presentations, and speaking to the long-term success of clients.
- Daily correspondence through any number of channels, including video conferencing, email, telephone and social media inquiries - from customers regarding requirements that include product information, pricing, services, and delivery information.
- Providing customer service on small to midsize accounts of moderate complexity.
- Providing regular status reports and communication on the progress of client concerns, issues, and bugs both internally and externally.
- Conducting product training to clients as needed.
- Addressing and resolving customer conflicts in an effective and professional approach.
- Acting as a liaison with colleagues throughout all HighLevel departments to drive a common strategy.
Job Type: Full-time
Job Description:
Appknox, a leading mobile application security company, is looking for a Junior POC Manager to join our growing team. The ideal candidate should be passionate about cybersecurity, have a keen eye for detail, and have excellent communication skills. As a Junior POC Manager, you will be responsible for managing the Proof of Concept (POC) process and supporting the sales team in driving new business.
Responsibilities:
- Manage the Proof of Concept (POC) process from start to finish, including coordinating with clients, setting up and configuring the necessary software, and conducting the testing process.
- Provide technical support to the sales team during the POC process.
- Collaborate with the technical team to ensure the successful completion of the POC process.
- Identify areas of improvement in the POC process and recommend solutions.
- Maintain accurate records of the POC process, including test results and customer feedback.
- Participate in client meetings and presentations as needed.
- Stay up-to-date with industry trends and advancements in mobile application security.
Requirements:
- Bachelor's degree in Computer Science or related field.
- 0-2 years of experience in a related role.
- Understanding of mobile application security concepts.
- Excellent verbal and written communication skills.
- Ability to work independently and in a team environment.
- Detail-oriented with strong organizational skills.
- Ability to multitask and prioritize tasks effectively.
- Proficient in Microsoft Office suite.
If you are passionate about cybersecurity and want to be part of a dynamic and growing team, we encourage you to apply for this exciting opportunity. We offer a competitive salary, excellent benefits, and a supportive work environment.
Exp : 5yrs - 8yrs.
Job Location : Gurgaon
Notice period : Immediate / within 15 days.
Required skills:
Operation role - 5 yrs
Strong and hands on in Unix script, SQL scripting
How to run the queries
Knowing basic Java Programming is added advantage
NOTE : Candidate has to work in a shift including graveyard shift one week in a month
- Provide enterprise grade support to our clients over email and phone
- Address core technical queries related to the product
- Troubleshoot bugs faced by our clients. This typically involves working with REST APIs, APIs, HTML/CSS and Javascript
- Perform cause analysis of customer issues via in-depth research and analysis using information from product logs and other databases
- Collaborate with Engineering and Data Analytics to help solve customer issues and provide reports
- Create and maintain internal documentation repositories
- Triage incoming requests and enhance workflows to deal with incoming ticket volume
- Ensure speedy resolution of issues while maintaining high customer satisfaction
- Be a part of an elite Technical Support team
- Build partnerships and work with some of the biggest enterprise accounts across different domains like e-commerce, travel, insurance, banks, telecom etc
- Core markets include US, Europe and SE Asia.
- 1-2 years of experience providing enterprise support to Indian and Global clients (B2B SaaS)
- Hands on experience with HTML/CSS,Javascript, REST APIs and APIs
- Knowledge of Zendesk and JIRA is a plus
- Excellent written and verbal communication skills
- Ability to explain complex concepts through clear and accurate writing
- People skills and having the gift of the gab to handle tricky situations
- Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation
- Flexibility of working in rotational shifts
Life at WebEngage:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative and productive environment.
- Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
- Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
- Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup!)
- Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
- Excellent communication skills.
- They should be able to handle inbound calls
- They must have to provide training to customers.
- They need to provide Technical help IN software to customers.
- They must be able to solve problems to clients by calls via emails.
- Excellent understanding of excel, pages, word, number & Keynote.
True medicines at true prices!
Our motto is to deliver value-added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it within their price range.
Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.
The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our internal team's technical issues. You will support the users by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate.
What you will be doing:
- Mastering the Truemeds internal platform in order to efficiently and effectively diagnose, troubleshoot, and identify solutions to promptly resolve customer/users issues
- Support users via live chat & phone. Respond to user's technical support requests and feature-related questions
- Create and maintain product-related documentation, internal and external
- Debug user issues and create reproducible test cases for engineers to resolve
- Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
- Understand user goals and their desired outcome from using the product.
- Document use cases and feature requests
What we are looking for:
- Previously done customer support role. Preferably technical customer support
- You're data-driven and analytical
- Excellent follow-up skills with great attention to detail
- You are comfortable in a startup environment; are self-motivated move quickly, and wear many hats
- You have a highly structured work approach, the ability to manage multiple activities in parallel
- Good communication skills: English / Hindi / Marathi / Bengali
Location:
- Kailash Industrial Estate - Vikhroli / Powai, Mumbai.
- Kasba Industrial Estate - Kolkata
- Naraina Industrial Area Phase 1 - Delhi
Timings:
12.00 PM to 9 PM
Working Structure:
In-Office: Monday - Saturday
Remote: Sunday
1 Weekly off, 2 Monthly offs.
Joining:
Immediately.
Description
We are looking for a Senior Support Executive to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software problems and help our customers with our services. Senior Support Executive responsibilities include handling technical support associates and being familiar with using remote desktop connections to provide immediate support. You will use email, chat, and call to give clients quick answers to product-related queries. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals. If you’re naturally a helper, enjoy assisting people with software queries, and are able to explain technical details simply, we’d like to e-meet you. Ultimately, you will be a person our customer's trust. They will rely on you to provide timely and accurate solutions to their technical and non-technical queries.
Responsibilities
- Managing the team of Technical Support Associates and ensuring that they are performing well.
- Research and identify solutions to software queries.
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical/non-technical query
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate solutions
- Ensure all issues are properly logged
- Prioritize and manage several open querries at one time
- Prepare accurate and timely reports for yourself and team.
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
Requirements
- 2-3 years of proven experience in the field of technical support
- Ability to diagnose and troubleshoot basic technical queries
- Familiarity with remote desktop applications and help desk software.
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Understanding of how API works.
- Good to have basic accounting knowledge.
Benefits
- Flexible Work hours
- Flat Organisation Structure
- Contribute to the growth of the product
- Health and Skill Development benefits
About the Role
Key responsibilities:
- Working with stakeholders, including Customer Support team, Customer Success team and senior executive management to address customer/product issues effectively.
- Working cross-functionally with Support, QA, Engineering and PM teams to ensure timely responses and resolutions for customer/product issues.
- Updating tickets in a timely manner.
- Providing regular reports to the management on product performance and customer issues.
- Managing prioritization and trade-offs between customer experience, business impact and product performance.
- Working with the PM team during the sprint releases to help enhance the product with long-term solutions for customer/product issues.
Key requirements:
- Experience of 3 to 8 years in customer service roles in a product company.
- A degree in Computer Science, Engineering or a related field.
- Prior experience in L2/L3 support in a SaaS company would be ideal.
- Experience in triaging and analyzing issues, especially with logs analysis.
- Proficient in SQL queries to derive insights for root cause analysis.
- Advanced MS Excel skills for presenting findings to the management.
- Excellent communication and teamwork skills.
- Ability: strong problem solving and prioritization skills.
- Willingness to work in evening/night shift (1700 to 0200 Hrs IST) to support stakeholders in the US.
We are trying to solve the problem of unemployment by skilling graduates in vernacular. At Learn4o, we love solving complex problems. The team comprises people with a solid background in impact startups. We move fast and ask a lot of ourselves and our people.
We are looking for the people who are passionate about creating impact and solving real hard problems of the society.
Why you should join our team- If you want to grow your career at a breakneck pace.
• If you like solving complex problems
• If you like bubbly environments with electrifying energy
Job Overview :
Your main goal is to boost our sales by reaching out to the existing customers as well as potential customers. As a Telecaller, you are responsible for handling sales over the phone entirely. You are also responsible for solving questions in regard to the product or service provided by the company.
In addition to this, you should collect desired information from the clients and maintain healthy relations with them. You are required to understand the customer’s requirements and demands and close the sales deal efficiently. You are also required to write down important information provided by the customer and follow up with them on a regular basis.
As an ideal candidate, you should be an excellent communicator along with convincing abilities. Great report writing skills, amazing negotiation skills, and phenomenal telephone etiquette are essential for this position.
If you are ready to take up these duties and responsibilities of Telecaller, then apply right away.
Responsibilities
• Answering phones and explaining the product and services offered by the company.
• Contacting existing customers as well as prospective customers using scripts.
• Obtaining customer information and other relevant data.
• Asking questions to the customer and understanding their specifications.
• Resolving queries and issues related to the products and services.
• Making recordings of all the sales phone calls and sales deals.
• Taking and processing product orders in a professional manner.
• Maintaining the database of the customers on a regular basis.
• Suggesting solutions based on customer’s needs and requirements.
Requirements
• High school diploma or equivalent.
• 2 years Work experience as a Telecaller, TeleMarketer, or a similar role in the Sales Department.
• Professional certification sales and marketing will be an advantage.
• Great interpersonal skills.
• Exceptional oral and written communication skills.
• Strong organizational skills.
• Ability to work in a team or individually as and when required.
• Ability to manage and handle multiple tasks.
• Outstanding problem-solving skills.
• Exceptional attention to detail.
• Hard-working individual.
• Good time management abilities.
• Strong decision-making skills.
• Ability to tolerate stress and pressure.
Essential duties and Responsibilities:
• Assist IT staff with the delivery, installation, configuration and ongoing usability of desktop and laptop computers, peripheral equipment and software.
• Maintain employees' access on associated computer systems and/or phone/voicemail systems
• Assist employees with Smartphones, Laptops and Tablets
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Ensure desktop computers and users interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, conferencing systems, application servers and administrative systems.
• Works with senior IT staff to purchase hardware and software.
• Assesses functional needs to determine specifications for purchases.
• In Person, Phone, Email and Ticket support with onsite and remote employees.
• Manage Ticket pipeline within stated SLA's.
• Performs all other duties as required.
Essential Knowledge & Skills:
• Knowledge of principles, methods, and practices related to payroll activities.
• Knowledge of accounting procedures and practices.
• Able to exercise great initiative independent judgment.
• High regard for confidentiality and ability to maintain confidential information.
• Ability to manage several projects and tasks simultaneously.
• Solid problem-solving and business acumen skills.
• Willingness to work additional hours in order to meet tight deadlines.
• Exceptional written and verbal communication
• Excellent customer service
• Highly organized, with exceptional attention to detail
• Able to thrive in a fast-paced environment
• Efficient written and verbal skills in the English language
Education and/or Experience:
• Associates Degree in Information Systems, Business, Communications or related field
• 3-7 years' experience supporting Windows 7/8/10 desktop and laptop computers
• 3-7 years IT Customer Service Experience a must
• Experience troubleshooting hardware issues remotely.
• Experience installing software, patches and updates on Desktops and Laptops remotely
• Experience troubleshooting basic network, software and printing problems
• Mortgage Industry experience a plus
• High School Diploma required
Machines, office equipment & software:
• Windows 7/8/10 desktop, laptop and tablet computers
