Technical Support Specialist

Sr. Product Management Specialist

Position Responsibilities :

Who You Are: 

• You have a strong understanding of project management methodologies, processes, and best practices.
• You have experience working with project management applications especially those within the Deltek PPM suite.
• You have a strong understanding of critical path scheduling including working with scheduling applications such as Deltek Open Plan, Microsoft Project and Oracle Primavera.
• You have a strong understanding of project risk management including identifying, assessing risks, and implementing risk mitigation plans and have worked with enterprise project risk management applications.
• You have a strong understanding of product management principles, including market research, product strategy, roadmap development, and user-centric design and software development methodologies.
• You have a strategic mindset
• You have excellent problem-solving skills with the ability to think analytically and strategically, to identify and address complex challenges, make data-driven decisions, and propose innovative solutions.
• You collaborate effectively with development teams to drive product development and advocate for a seamless and intuitive user experience, ensuring new features are user-friendly and meet customer needs.
• You have knowledge of data privacy and security regulations and understand data governance frameworks, data quality standards, and security protocols to ensure the protection and integrity of project data, especially within the government contracting space.
• You stay up to date with industry trends, emerging technologies, and best practices in project management to drive product innovation and competitive differentiation.
• You have a thirst for knowledge that will make you successful in learning new concepts and developing expertise in new industries.
• You have strong communication skills and effectively collaborate with leadership, cross-functional teams, stakeholders, and customers including the ability to articulate complex concepts, facilitate discussions, and build consensus among diverse groups.
• You have a proven ability to work cross-team with product owners, scrum masters, designers, and developers

What You'll Do: 

• Collaborate with cross-functional teams to create a roadmap that prioritizes user-centric features and enhancements based on market insights and customer feedback.
• Create and own product requirements, establishing a business case for overall need and prioritization
• Define, gain leadership approval, and execute strategy for Deltek PPM software, aligning it with the company's vision and customer needs.
• Conduct market research and competitor analysis to identify industry trends, emerging technologies, and opportunities for product differentiation.
• Work closely with internal teams to conceptualize, develop, and launch features and capabilities within the software that address addresses user-needs and pain points.
• Demonstrate the product/features/functionality to cross functional teams during the development cycle.
• Ensure data privacy and security are maintained by adhering to industry standards and regulations when handling sensitive project data.
• Analyze user feedback, usage metrics, and market trends to identify areas for improvement and optimization.
• Attend daily scrums to support development
• Prioritize bug backlog with key engineering leads
• Actively participate in product launch to gauge user adoption
• Assist our customer care with product questions and escalations
• Assist in reviewing and managing customer ideas
• Deliver presentations at various internal and external events to communicate roadmap and educate stakeholders.

Qualifications :

• 5+ years of demonstrated experience with project management software tools and industry standards, especially within the government contracting space.
• 2+ years of software Product Management or demonstrated understanding of role.
• Strong understanding of project management methodologies and best practices.
• Excellent problem-solving skills and the ability to translate complex concepts into user-friendly solutions.
• Proven ability to understand and apply insights to complex products and use cases. 
• Ability to work virtually with international cross-functional teams across time zones.
• Strong collaboration and communication skills to work effectively with leadership and cross-functional teams.
• Knowledge of data privacy and security regulations
• Ability to inspire people to do their best work and rally around a shared goal. 
• Experience managing complex projects at scale to solve a wide range of business and customer problems. 
• Proven track record of balancing multiple priorities while meeting deadlines. 
• Demonstrate curiosity, humility, and empathy in all you do. 
• A creative self-starter with a bias for action.

JOB RESPONSIBILITIES

• Undertake creative content creation initiatives to contribute towards business goals.
• Involve in brainstorming and pitch in ideas for social media posts and campaigns
• Liaise with concerned team members for content marketing strategies which supports and extends marketing initiatives with setting short-term goals.
• Collaborate with designer and copywriter for content requirements.
• Amalgamate ideas with creative agencies and internal team for performance marketing creatives.
• Align brand communication throughout the channels.
• Ensure content created is in sync with brand language, consistent in terms of style, tone and formats and communications as per the brand personality.
• Analyze customer/community feedback and work collaboratively to generate ideas to increase consumer engagement.
• Monitor on-going market trends and competitive activities on digital platforms.
• Own the development and messaging of the brand narrative.
• Create, execute, and manage marketing programs and campaigns.
• Understanding and involve in decisions pertaining to brand budgets.
• Set brand planning calendar, coordinate with cross-functional activities and planning processes, manage timelines, and ensure timely completion of all deliverables.
• Lead the development of strategies and objectives for building and executing year-round brand engagement through partnerships, social media, and varied platforms.
• Involve in brand pitch and narrations for influencer/celebrity collaborations.

JOB REQUIREMENTS

1. Education: Bachelor's degree in Marketing, Business, or related field. MBA preferred.
2. Work Experience: 5-7 years of experience in brand management, brand marketing and creative content creation.

DESIRED PROFILE

1. Excellent written and Oral presentations skills
2. Insightful as well as an aptitude for creative, out of the box thinking.
3. On top of industry trends and consumer psychology.
4. Knowledge of consumer marketing.
5. Ability to think both creatively and strategically.
6. Deadline-oriented, inquisitive, with great follow-up and reporting skills.
7. Solid exposure to content creation for social media platforms and experience working with influencers/celebrities.
8. Project and budget management skills.    
9. Quick and enthusiastic learner

We have a Web-based SaaS product and we are looking forward to a UX Designer to make a Dashboard.

Evenings are meeting-heavy to work with US team.

This is lead position and requires you to works across Engineering, Product and Leadership teams. As a Product/UX Designer, you’ll be responsible for defining, designing, researching, prototyping, and implementing new features as well as future iterations. We're looking for a designer who isn't afraid to jump in and explore new challenges. You have a balance of interaction design, visual design, and product thinking skills. You are customer obsessed and research driven. You’re a natural collaborator and can work independently and in a team environment.

·       The UX Product Designer, delivers a design that works, based on user evidence.

·       They research, architect, prototype, specify and make the case for user centered experience on the product they are assigned.

·       They do it by testing and iterating on proposed approaches to complete specific tasks until an approach is proven to deliver the intended user and business outcomes including Objective Key Results (OKRs).

·       If no OKRs are provided, the Product Designer establishes them and measures design approach effectiveness against them.

·       The UX Product Designer will lead the UX team, nurture and grow talent.

·       This includes receiving and giving support to other designers, contributing to and establishing standard ways of working, establishing and enforcing design system standards and components, consistency between their product and others and owning authority and responsibility over the UX competency on your product team.

Key Responsibilities

·       Creating and Consuming design system components in Figma

·       Final Visual Design/Specification

·       Critical Thinking and interpretive skills are required to approach and make recommendations for problems that don't have established UX approaches.

·       Critical Thinking and interpretive skills to follow conventional approaches for problems that do have well established UX best practices, AKA 'Conventions.'

·       Collaborative skills to support the design and product teams, advocate for users with product teams and pivot and adjust to account for business viability and development feasibility.

·       Confidence to recommend not releasing design that is not ready for users.

What we would love to see

·       Experience with enterprise product design or analytics dashboard design

·       Be able to lead a team in an ambiguous environment

·       Zeal for perfection and self improvement

·       Ambition to grow in a high paced startup!

Why us?

·       Be part of early team and be able to influence overall product design experience for a product designed for large scale enterprises

·       A no nonsense work environment with a sharp focus on work ethics

·       Fast moving growth trajectory

• ASP.Net
• MVC
• Web Services, WCF & Web API
• SQL Server 
• C#
• Angular (4 & above)
• JavaScript, HTML5, CSS3

• Build and continuously mentor a talented product engineering team comprising of functional specialists and IT managers
• Actively advise on the optimum technology architecture, framework and supported IT infrastructure to ensure a balance between budgeted costs & building engineering capabilities
• Lead the development of products as per defined timelines and deliverables
• Ensure quality and security of the concepts and products in development by enabling adequate measures throughout the process
• Foster a corporate culture by inspiring the engineering team to grow and develop. She/he should be actively involved in feedback and retention of team members.
• Create strategic plans, set timelines to drive development of the planned products
• Continually review the progress to ensure timely launch of the respective product builds 
• Document periodic feedback from both internal and external stakeholders to continually improve the released products
• Enable active collaboration between product engineering team and other business departments within the organization, thereby promoting a culture of openness 

Develop, design, and implement embedded applications.

· Prepares appropriate documentation as required by internal product development processes

· Conducts and participates in design, code and test reviews and inspections, as well as the feasibility, efficacy and compliance to functional and regulatory standards.

· Works closely with the software team, the software verification team, the functional manager and the project manager.

· Collaborates with distributed, cross-functional teams to ensure products meet quality, performance, scalability, reliability and schedule goals.

· Investigates software, hardware, and system problems using a variety of techniques and provides innovative solutions.

· Conduct and participate in reviews and inspections for all elements in the firmware lifecycle to ensure that our code quality and customer satisfaction goals are achieved

· Integrate and validate new product designs

· Provide post-production support

Skill Sets:

• B.Tech. / M.Tech. (any stream)

· Good knowledge in firmware development field with more than 3 years of experience

· Basic knowledge of software life cycle, algorithm and data structure.

· Excellent knowledge of OS, coding techniques, IP protocols, interfaces and hardware subsystems

· Adequate knowledge of reading schematics and data sheets for components.

· Ability to understand the electrical schematics and work closely with electrical team.

· Experience with Real Time Operating Systems and Embedded Linux.

· Mode of network connectivity - good idea about GSM/GPRS, Wifi, Ethernet mode of connections. TCP, MQTT, HTTP mode of connection will be a big plus

· Protocols Like UART, SPI, I2C, CAN, MODBUS, TCP/IP, USB, Bluetooth.

· Experience in modules like Wi-Fi, BLE, Lora WAN, ZIGBEE, RF etc.

· Should have experience in working with TFT and LED displays.

· Extensive experience in micro-controller/microprocessor (like ARM Cortex M, ESP32, STM Chips, NXP, BeagleBone , ESP chips, BeagleBone black, STM Chips, Atmega chips etc.)

· Familiarity with software configuration management tools, defect tracking tools, and peer review (GIT, SVN)

· History of driving project execution and timely delivery while ensuring a quality focus.

· Experience writing / interfacing with device drivers.

· Experience in Agile development processes and philosophies.

· Strong documentation and writing skills

Mandatory Skills:

· Basics of embedded system development

· Embedded C/C++

· Scripting Lang - Python

· Basics of wireless communication

· RTOS

· Strong Problem-Solving Skills

· Analytical Skills (Good Aptitude)

· Communication Skills

• Understanding business requirements and processes from our customers for creating digital applications on our internal no-code tool
• Converting business processes into technology solutions, designing application flow, database design, and connections.
• Create SQL queries for report generation on the platform.
• Build visualizations and dashboards based on business KPIs.
• Create training documents and videos for our users. Support users in the digital requirements.
• Analyze and suggest product and process improvements
• Take and track all customer queries and assist them in using the platform
• Interface with the product team on feature requirements and improvements

• At least 2+ years of experience in SQL and implementation of any enterprise platform such as an ERPs etc.
• Ability to grasp business processes and create business processes for digitization of operations.
• Tech, MCA, BCA, or graduation in any technical field.
• Good to have working experience in working on no-code digital solutions or ERPs

Hiring Process

• Aptitude test
• Technical Interview
• Culture Interview

• 3 to 5 years of experience in UI Development and hands on experience on Angular2 or Angular 2+, Node etc.
• Exposure to cross browser compatibility issues, SCSS as the CSS macro-processor, sprites etc.
• Experience with Jira, SVN, Git will be added advantage
• Passionate and eager to learn new technologies
• Intimately knowledgeable about all things web and mobile
• Demo able portfolio on website or GitHub will be given preference
• Must have knowledge on Java script, jQuery, ECMAScript
• Strong proficiency in JavaScript (ES6) or TypeScript
• Familiarities with modern JavaScript tools, like npm and webpack
• Excellent technical design, problem solving and debugging skills.
• Experience building JavaScript/CSS Frameworks or shared component libraries used in large scale production websites.
• Understands frontend software design patterns (e.g. asynchronicity, data binding, modules, objects, promises).
• Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
• Working with MVVM, MVP, MVC patterns

Requirements

• Convert design to Angular 5 components
• Use SCSS as the CSS macroprocessor
• Integrate the Angular services with APIs from the backend team
• Implement UI development best practices to write optimized and non-buggy code
• Work in Agile environment with sprint releases ranging from 2 to 4 weeks
• Feasibility study of requirement and suggest multiple approaches for a problem after sufficient RnD
• Keep abreast with trending recent UI tools, technologies, plugins and software in the industry
• “Roll-up your sleeves” attitude to get things done
• Test your screens using a tool for all browsers and resolution compatibility
• Handle and track tasks assigned using Agile methodology
• Strong commitment towards quality and schedule.
• Cross team coordination