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Technical Support Specialist
OneXtel Media Pvt Ltd's logo

Technical Support Specialist

at OneXtel Media Pvt Ltd

DP
Posted by Ankita Singh
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Noida
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0 - 3 yrs
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₹2L - ₹4L / yr
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Full time
Skills
Technical support
Customer Support
Operational excellence
Interact with customers to provide and process information in response to inquiries about our products such as SMS / Cloud telephony and Voice through calls and email.
Interact with customers regarding their concerns/requests about products and services over calls and email.
Manage the tickets over ticketing tool.
Handle the calls received from client.
Process requirement, modifications, and escalate complaints across a number of communication channels.

Required Candidate profile

Excellent communication and presentation skills.
Strong customer handling skills over calls and active listening.
Ability to multi-task, prioritize and manage time effectively.
Ready to work on 24X7 environment.
Good computer skills.
Proficient in Microsoft Office Applications.
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Subodh Popalwar
Software Engineer, Memorres
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About OneXtel Media Pvt Ltd

Founded
2014
Type
Size
100-1000
Stage
Profitable
About
India's leading business communication solutions provider - SMS, WhatsApp Business API, Voice and Email.
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Subodh Popalwar
Software Engineer, Memorres
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For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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Logos of company hiring on cutshort