Interact with customers regarding their concerns/requests about products and services over calls and email.
Manage the tickets over ticketing tool.
Handle the calls received from client.
Process requirement, modifications, and escalate complaints across a number of communication channels.
Required Candidate profile
Excellent communication and presentation skills.
Strong customer handling skills over calls and active listening.
Ability to multi-task, prioritize and manage time effectively.
Ready to work on 24X7 environment.
Good computer skills.
Proficient in Microsoft Office Applications.
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About Ace Online
ACE Online is the digital education initiative by ACE Engineering Academy, which is India’s leading test preparation platform for competitive examinations. At ACE Online, we are on a mission to help every student achieve their desired learning outcome through recognition, empathy, perseverance, and trust.
Thousands of our students have secured Top 10, Top 100 & Top 1000 Ranks in some of India’s toughest engineering competitive examinations consistently since our inception in 1995.
Our digital platform today boasts more than 1 lakh+ paid learners streaming 400+TB of learning content and attempting 2.6 million+ mock tests since our launch in 2019.
Having completed our zero-to-one journey, we now invite you to join our mission of scaling our product.
Role Title - HR Manager
Total Experience - 5-9 years
Relevant Experience - 5+ Years
Role Summary -
We are looking for an HR Manager to support and Lead the HR Department in various aspects of HR functions . As an HR Manager, your primary responsibility is to support the human resources department in various aspects of HR functions. You will play a crucial role in managing employee relations, recruitment, Training and development , performance management, and other HR-related activities. You will work closely with team members to ensure the effective implementation of HR policies and procedures.
Responsibilities:
- Recruitment and Selection: Assist in sourcing, screening, and interviewing candidates for various positions. Coordinate with hiring managers and external recruitment agencies, if required. Conduct reference checks and issue employment contracts.
- Onboarding and Orientation: Facilitate the onboarding process for new hires, including conducting orientation sessions, explaining company policies, and completing necessary paperwork. Ensure a smooth transition for new employees into their roles.
- Employee Relations: Maintain positive employee relations by addressing employee concerns, providing guidance on HR policies, and promoting a healthy work environment. Mediate conflicts and facilitate resolutions.
- Performance Management: Support the performance management process by assisting in the implementation of performance appraisal systems, tracking performance evaluations, and providing feedback to employees and managers.
- HR Administration: Maintain accurate employee records, update HR databases, and generate HR reports as required. Manage employee documentation, such as contracts, leave records, and attendance.
- Training and Development: Assist in identifying training needs and coordinating employee training programs. Collaborate with internal trainers or external vendors to ensure the successful delivery of training sessions.
- Compliance and Policies: Stay up-to-date with employment laws and regulations to ensure HR practices are compliant. Help develop and update HR policies and procedures to align with legal requirements and best practices.
- Benefits Administration: Support the administration of employee benefits programs, including health insurance, retirement plans, and leave management. Respond to employee inquiries regarding benefits and assist in resolving issues.
Qualifications and Skills:
- Bachelor's degree in Human Resources Management, Business Administration, or a related field.
- Proven 5-9 years of experience in an HR role.
- Good Experience in nontech recruitment.
- Knowledge of HR practices, policies, and employment laws.
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Proficient in HRIS software and MS Office Suite (Word, Excel, PowerPoint).
- Attention to detail and ability to maintain confidentiality.
- Problem-solving and conflict resolution skills.
- Ability to work independently and as part of a team.
- Experience in Faculty hiring will be an add on .
* Hands-on experience in Angular JS / Angular (3-11)
* Experience in HTML / Java Script / CSS
* Experience in Ms SQL / Postgresql / Oracle / LINQ
* Hands-on experience in Jquery / Typescript
Added Advantages
* Experience in Microservices architecture
* Experience on cyber security aspect of application development
* Develop, perform unit testing
Skillset :-
- Minimum 1-6 years of experience in a frontend engineer role.
- Essential required are Javascript and ReactJS.
- Experience in Next.js is highly preferred.
- Should be good at CSS and have sound knowledge about Tailwind and Material UI.
- Become early team member of a global tech company, high ownership role and steep learning curve.
- Opportunity to build from scratch, get involved in customer research and product problem solving, and contribute towards building the team and culture.
- Full stack development on cutting edge technology in Fintech domain.
- Ownership of complete backend code.
You should Have :
- Server Side languages knowledge: Node.js and express.js is the first choice, Python, Java
- At least 3+ years of server-side programming experience. We prefer ability over experience
- Solid experience working with databases, especially relational DB.
- Solid experience with version control (Git or Bitbucket or SVN).
- B.E. in Computer Science or Graduate/PG degree in Computer Science (this is optional, as we are more interested in your abilities and experience over a paper degree).
- Any experience working with real time projects in backend with node.js and express.js
Experience:- 5+yrs
Location:-Chennai
Experience of 5+ years as a full stack developer for Chennai Location
Hands-on experience in PHP platforms with React JS and MySQL DB.
Hands-on experience in web frameworks such as CodeIgniter.
Web Service : JSON and REST
Very strong knowledge of OOPS & MVC design patterns & frameworks
Proficiency in CSS, HTML, JavaScript, jQuery and Bootstrap
Excellent understanding of complete Software Development Lifecycle
(SDLC)
Experience in working with API's with knowledge of REST,SOAP architecture principles.
Libraries, Interface, Language Fundamentals
Data Structures, Algorithms, Collections
Design Patterns, Singletons
Multithreading
Messaging, CI/CD
Databases
Tooling:
Application Layering, Architectural Design
Unit Testing/ Integration Testing
Any Devops tooling experience (Docker/ Kubernates/ Terraforms)
Tool Configuration and Log Monitoring