Interact with customers regarding their concerns/requests about products and services over calls and email.
Manage the tickets over ticketing tool.
Handle the calls received from client.
Process requirement, modifications, and escalate complaints across a number of communication channels.
Required Candidate profile
Excellent communication and presentation skills.
Strong customer handling skills over calls and active listening.
Ability to multi-task, prioritize and manage time effectively.
Ready to work on 24X7 environment.
Good computer skills.
Proficient in Microsoft Office Applications.
Similar jobs
UX/ UI Designer
Job Description
We are seeking a UI/UX Designer with strong technical skills in UI/UX and a fundamental understanding of web development.
The individual will play a pivotal role in crafting graphic elements, designing screens for web, software, and mobile applications, and constructing user-friendly navigation components. The perfect candidate will excel at creating exceptional user experiences, possess a keen sense of elegant design, and have the ability to transform broad requirements into seamless interaction flows. Ultimately, their work will result in user-friendly and intuitive screens that engage and retain customers effectively.
About Cartrabbit
Cartrabbit is a software-as-a-Service (SaaS) product startup based in Coimbatore, building customer retention and lead generation tools for eCommerce businesses with over 50,000+ customers worldwide. An entirely modern platform that takes you to the world-class product development workflow that promisingly meets customer needs and success. Cartrabbit is committed to maintaining a safe and productive work environment, and you will be a part of an awesome SaaS product development team and incredible benefits that include:
Great learning environment
Flexible working hours
Opportunity to work in a Product company in a vertical B2B niche SaaS.
Job Responsibilities:
- Creating wireframes, storyboards, user flows, and process flows for web applications, landing pages, and mobile apps
- Translate requirements/wireframes into a responsive and intuitive User Interface
- Work closely with the developers and marketers for creating an awesome User Experience across various assets including applications and websites
- Optimized for a wide range of devices and interfaces
- Work with the development team to ensure high-quality designs are fully actualized
- Incorporating feedback, usage metrics, and usability findings into design in order to enhance user experience
- Collaborating effectively with engineering and management teams
- Establish and promote design guidelines, best practices, and standards.
Qualification and Skills
- 0-2 years of experience in UI/UX
- Solid working experience in Figma
- Understand modern design thinking and design trends.
- Proficiency in creating mockups and fully workable prototypes in Sketch and Figma and other tools.
- Excellent communication skills and can clearly articulate your ideas, designs, and suggestions
- Strong design skills across both web and mobile platforms
- A portfolio with good design rationale and visual design skill
- You are a strong team player who can collaborate effectively with different stakeholders
- Ability to work in a fast-paced startup environment
- Basic HTML5, CSS3, and JavaScript skills are a plus
Profile:-Email Marketing Executive
Experience:-1-5Years
Location:-Noida
Lead Target:-minimum 40Leads
IDS:-minimum 200ids
We are seeking a highly experienced SEM - Paid Marketing Strategist with a minimum of 3 years of experience to join our team. As a SEM - Paid Marketing Strategist, you will be responsible for developing and executing strategic paid marketing campaigns on Google and Facebook Ads platforms, to drive traffic, increasing conversions and maximizing ROI.
Responsibilities:
- Develop and implement strategic paid marketing campaigns on Google and Facebook Ads platforms
- Conduct in-depth keyword research and competitive analysis to inform campaign strategy
- Develop ad creative, landing pages, and other campaign assets to drive engagement and conversions
- Monitor and report on campaign performance, including key metrics such as ROI, CTR, CPA, and conversion rates
- Collaborate with internal teams to ensure that campaigns align with overall marketing and business goals
- Stay up-to-date with industry trends and best practices, and recommend new strategies for improving campaign performance
Requirements:
- Minimum of 3 years of experience in SEM - Paid Marketing with a focus on Google and Facebook Ads
- Proven track record of developing and executing successful paid marketing campaigns
- In-depth knowledge of keyword research, ad creation and optimization, and performance analysis
- Strong analytical skills and proficiency in data analysis tools such as Google Analytics and Excel
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
- Bachelor's degree in marketing, business, or a related field
We offer a competitive salary, a comprehensive benefits package, and a dynamic work environment that values creativity and innovation. If you are a results-driven Senior SEM - Paid Marketing Strategist with a passion for delivering exceptional results, we encourage you to apply today!
- Hands on Experience on OneStream or Hyperion Planning/Essbase Applications.
- Implementation experience including Building application, modules, writing Business rules is must
- Must have Vb.net scripting experience or Essbase Calculation expertise is mandatory
- Hyperion Planning & Essbase is plus
- Cloud experience is preferred (Azure, GCP)
- Hands on Experience with SQL Server and RDBMS systems.
Skill: Appian
Job Location : Pan India
Notice Period: 60Days
Experience : 3.5 – 10 Years Relevant Appian Experience
Certification- L1/L2/L3
Roles & Responsibilities
· Good understanding and experience in designing Appian applications
· Experience in designing and developing integrations with 3rd party system
· Possesses good knowledge on best practices suggested by Appian in designing the solutions.
· Expert on designating the reports and develop those using Appian
· Good knowledge of Agile Scrum and knowledge of tools like JIRA
· Should have leadership skills to guide a small team on technical solutions
· Should possess excellent communications skills
· Some experience of working at client site or client communication is desirable
About Us
Tyro.Fit is an interactive connected fitness platform, combining hardware, digital subscription content, and personal training services. Our products are designed to deliver the absolute best in-home workout experience:
- Studio hardware that looks beautiful in the home and is almost invisible
- Best-in-class trainers delivering the widest variety of workout content in an intimate 1:1 personal training format
- Personalized workout plans designed to help members achieve their fitness goals
The goal is to help make fitness efficient, effective, and convenient for our members, and to ensure they continue to enjoy using their Studio, day after day, for years to come.
Requirements
- 2+ years of professional software development experience, excluding internships
- 1+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems.
- Programming experience with at least one modern language such as Java, C++,
- Development experience in Node.js and React
- Expertise with modern web technologies like TypeScript, ES6, Webpack, NPM
- Strong understanding of software architecture fundamentals, such as async programming, object oriented design, abstractions, software design, and multiple testing methodologies
- Experience in REST API Design, implementation and integration
- Expertise in client-side software structure and client-server integration
- Experience with Docker Containers, Docker Compose, Kubernetes.
- Experience with Agile (scrum) development process and tracking tools (JIRA/Confluence)
- Cloud management, deployment, and distributed systems architecture with Amazon Web Services
- Management of hosting environment, including database administration and scaling an application to support load changes
Authentication and Authorisation Related
- Experience with user authentication and authorisation between multiple systems, servers, and environments
- Knowledge in implementation of OAuth flows, OIDC, SAML, and token patterns.Worked with Oauth 2.0 and the flows- Code flow, Device flow, Client credentials flow
- Good understanding of different security areas specially access and identity management
VOD and Streaming Platform Related
- Experience working with web media APIs like Media Source Extensions, Encrypted Media Extensions, MediaCapabilities
- Experience working with bleeding edge web technologies like WebTransport and WebCodecs
- Experience with encoding (H.264/H.265), AWS Media Services (MediaLive/MediaPackage).
- Knowledge of video streaming technologies and DRM systems (HLS, DASH,etc)
Responsibilities
- Design, manage and develop technical requirements to build the VOD and streaming platform.
- Lead the development team on certifying the encoder/packager deliveries and provide technical production support for the real time encoder/packager.
- Design REST APIs and authentication and authorisation system.
What can you expect from us?
- 15-24LPA + ESOP Grants
- Part of the founding team - opportunity for rapid growth and a steep learning curve
- Flat hierarchies and open ear to your ideas/suggestions
Contact the job poster
Abhinav Sethi
Building Tyro.Fit | We’re changing how you workout with a revolutionary mirror-like home gym.
- Properly escalate unresolved issues to appropriate internal teams
- Good understanding of computer systems, mobile devices and other tech products
- Ability to provide step-by-step technical help, both written and verbal
-Learning things.
DEPARTMENT Production
COMPANY Project X
REPORT TO CEO
We are looking for an analytical and smart-working professional who has at least 5 years of multiple project management and team handling experience.
You will be responsible for the day-to-day management and smooth operation of various digital & IT projects, including site launches, digital marketing, web applications, ad campaigns, hardware & software deployments etc.
You should be an excellent leader and will have experience in managing staff of different disciplines to produce quality results in a timely manner. You should also be able to develop efficient strategies and tactics.
ABOUT COMPANY
Founded in 2020 by Tarang Sanghi, Project X is an innovation lab, based in Jaipur, RJ (India) at its stealth-startup phase.
Our lab's designed to create and launch new companies, products and services. It's invaluable in jump-starting novel ideas that can either disrupt or complement existing companies. We draw from our cross-functional expertise and collaborate to create these new offerings.
We come up with new ideas, execute them, and iterate until the idea is fully implemented. For more details: www.tarangsanghi.com
Currently, we are putting together a team of the best and the brightest! We look forward to receiving your application
ABOUT DEPARTMENT
We strive to give our clients an amazing experience and ensure all work is delivered on time and on budget.
A smooth-running project creates the space for great work. We set our clients and our teams up for success by managing them, taking care of the details, ironing out issues, and making sure projects run on time and on budget.
AREA OF RESPONSIBILITIES
PROPOSALS
- Identify & document the Scope of Work (SOW), objectives and any assumptions.
- Prepare cost estimates for manpower + materials, and ensure we are charging accurately for our projects.
- Develop a detailed project plan, and monitor progress using appropriate systems, tools and techniques.
- Establish and maintain relationships with third parties/vendors.
- Seek opportunities for improvement and suggest new projects.
END-TO-END PROJECT MANAGEMENT
- Ensure availability of all the tools and resources before initiating a project.
- Prepare and maintain timelines for the effective tracking and completion of the project.
- Delegate to internal resources and vendors effectively, and track progress ensuring the project runs on schedule.
- Coordinate with all the internal and external stakeholders for information, approvals, resolving issues, status updates, answering queries etc. While maintaining transparent communication.
- Maintain timesheet logs for all the resources.
- Create and maintain comprehensive project documentation, plans and reports.
- Ensure standards and requirements are met through conducting quality assurance tests.
- Analyze and Highlight potential risks or malfunctions and act proactively to resolve issues ensuring the project stays on time and on budget.
- YEARS OF RELEVANT EXPERIENCE- 5+ Years of relevant experience managing Digital / IT Projects.
- EDUCATION AND CERTIFICATIONS** - We prioritize skills over degrees but Bachelors/ Masters degree/ diploma/ certification in Business, Digital Marketing, Computer Science or other relevant fields is a plus. Additional Project Management certifications like PMP/ PMI / PRINCE2 are highly desired.
- SOFTWARE AND APPLICATIONS- Tech-savvy with good knowledge of MS Office, and strong experience with project management software like Jira, MS Projects, Click Up, Asana, Wrike, Basecamp etc.
- Excellent communication (verbal & written), interpersonal and consulting skills
- Ability to manage multiple teams and projects simultaneously
- Excellent organization and time management skills
- Ability to meet targets and deadlines.
- Quick thinking, problem solving skills
- Detail-oriented
- Budget management
- Confident, pleasant personality, ambitious, self-motivated.
Benefits
We offer competitive compensation and benefits.