Interact with customers regarding their concerns/requests about products and services over calls and email.
Manage the tickets over ticketing tool.
Handle the calls received from client.
Process requirement, modifications, and escalate complaints across a number of communication channels.
Required Candidate profile
Excellent communication and presentation skills.
Strong customer handling skills over calls and active listening.
Ability to multi-task, prioritize and manage time effectively.
Ready to work on 24X7 environment.
Good computer skills.
Proficient in Microsoft Office Applications.
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- MVVM Architecture
- Atomic design pattern(additional)
- Algorithms & Data structure concepts
- B2C App / Product Company Experience
- BE and BTECH in Computer, Computer Science, IT
Position: Backend Developer - MERN - GraphQL
Location: Surat, Gujarat
Company: Glazer Labs
Overview: As a Backend Developer at Glazer Labs, you will be at the heart of our technical team, responsible for designing, developing, and maintaining the server-side logic of our engagement platform for the gaming community. Your expertise will ensure the seamless integration of front-end elements, robust performance, and high scalability, contributing to a world-class user experience.
Key Responsibilities:
- Server-Side Development: Architecture Design: Design and implement scalable and efficient server-side architecture using Node.js and Express.js. Database Management: Develop and maintain databases, ensuring data integrity, security, and optimal performance using MongoDB or other relevant databases. API Development: Create and maintain RESTful and GraphQL APIs to support various frontend functionalities and third-party integrations.
- Performance Optimization: Scalability: Design and implement solutions to ensure the application can scale efficiently to handle increasing user loads. Load Balancing: Utilise load balancing techniques and tools to distribute traffic effectively across multiple servers. Caching: Implement caching strategies using Redis, Memcached, or similar technologies to enhance application performance and reduce latency.
- Security Implementation: Data Security: Ensure robust security practices, including data encryption, authentication, and authorization mechanisms to protect user data. Vulnerability Management: Regularly conduct security audits and vulnerability assessments, implementing necessary fixes and improvements. Compliance: Ensure compliance with industry standards and regulations, such as GDPR, to maintain user trust and legal integrity.
- Integration and Collaboration: Third-Party Integrations: Integrate third-party services and APIs, such as payment gateways, social media platforms, and analytics tools. Cross-Functional Collaboration: Work closely with frontend developers, mobile app developers, product managers, and UX/UI designers to ensure seamless integration and functionality. DevOps Collaboration: Collaborate with DevOps teams to automate deployment processes, monitor server performance, and implement CI/CD pipelines.
- Code Quality and Best Practices: Clean Code: Write clean, maintainable, and well-documented code following best practices and coding standards. Code Reviews: Conduct thorough code reviews, providing constructive feedback and ensuring adherence to coding standards. Testing: Implement comprehensive testing strategies, including unit tests, integration tests, and end-to-end tests, using tools like Mocha, Chai, or Jest.
- Monitoring and Maintenance: Monitoring: Implement and manage monitoring tools like New Relic, Prometheus, or Grafana to track server performance and uptime. Logging: Set up and manage logging solutions to monitor application health and troubleshoot issues efficiently. Incident Response: Develop and maintain incident response protocols to ensure rapid resolution of production issues and minimal downtime.
- Data Management: Database Design: Design efficient database schemas and ensure optimal indexing and query performance. Backup and Recovery: Implement robust backup and disaster recovery strategies to safeguard data. Data Analysis: Collaborate with data analysts to provide necessary data access and support data-driven decision-making.
- Continuous Improvement: Skill Enhancement: Stay updated with the latest trends and technologies in backend development, continuously improving your skills and knowledge. Knowledge Sharing: Participate in and contribute to knowledge-sharing sessions, workshops, and mentoring programs. Innovation: Explore and implement innovative solutions to enhance the backend infrastructure and overall application performance.
Qualifications:
Experience: Minimum 3+ years of experience in backend development, with a strong focus on Node.js, Express.js, and MongoDB. Proven experience in designing and implementing scalable, high-performance server-side architectures.
Technical Skills:
Node.js/Express.js / GraphQL Expertise: Strong proficiency in Node.js, GraphQL and Express.js, including asynchronous programming and middleware.
Database Management: In-depth knowledge of MongoDB and experience with other databases (SQL or NoSQL).
API Development: Experience in designing and implementing RESTful and GraphQL APIs.
DevOps Practices: Familiarity with CI/CD pipelines, containerization (Docker), and cloud services (AWS, Azure, or GCP).
Security Practices: Strong understanding of web security principles and best practices.
Testing Frameworks: Proficiency with testing frameworks and tools for backend development.
Soft Skills:
Problem-Solver: Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
Detail-Oriented: Attention to detail and commitment to delivering high-quality, reliable backend solutions.
Team Player: Ability to work effectively in a collaborative team environment.
Effective Communicator: Excellent verbal and written communication skills, with the ability to articulate technical concepts to non-technical stakeholders.
Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
By joining Glazer Labs, you will have the opportunity to shape the backbone of our engagement platform for the gaming community, leveraging your expertise to build a robust, scalable, and high-performing backend infrastructure. Your contributions will be pivotal in delivering an exceptional user experience and driving our product forward.
GroundTruth is the leading location-based marketing and advertising technology company. Sitting at the convergence of offline and online data, GroundTruth delivers a unique data set called “visitation data,” which allows brands, agencies, SMBs, and nonprofits to drive high-performing business outcomes (ROI). GroundTruth activates this data through a suite of performance products and services via their self-serve advertising platform, through managed services, or tailored partnerships. GroundTruth has built proprietary cleansing processes that combine their Blueprint’s contextual mapping technology, owned & operated properties, along with 3rd party mobile location data, together yielding over 30 Billion visits annually.
Please visit link: https://go.groundtruth.com/rs/115-ZBZ-379/images/GroundTruth-Technology-Video.mp4">https://go.groundtruth.com/rs/115-ZBZ-379/images/GroundTruth-Technology-Video.mp4
Position: Senior Software Engineer – C++
Location: Gurgaon/Remote
About the advertising service architecture team:
The advertising service architecture team is responsible for the the federation of services that support our real-time advertising exchange ecosystem. We currently process ~500k transactions per second on AWS infrastructure typically clearing bids in under 25ms. This team focuses on developing and supporting real-time java systems using non-blocking io and event driven architecture to solve problems such as request enrichment, filtering, and general data collection all of which are critical to our operations.
The senior level represents
Expert professionals with significant experience who plan, design, organize, and execute large units of work in collaboration with stakeholders. These employees are subject matter experts in technologies and business practices who coach, mentor, and supervise less experienced staff members.
A bit about you
You will:
- Lead the engineering efforts across multiple software components
- Write excellent production code and tests and help others improve in code-reviews
- Analyze high-level requirements to design, document, estimate, and build systems
- Coordinate across teams to identify, resolve, mitigate, and prevent technical issues
- Coach and mentor engineers within the team to develop their skills and abilities
- Continuously improve the team's practices in code-quality, reliability, performance, testing, automation, logging, monitoring, alerting, and build processes
You have:
- Education and professional experience:
- PHD or Master’s degree in Computer or equivalent with 5+ years’ experience in technology
- The following skills: C++, C++14, Unix, Multithreading and Data structures
.Additional nice to have skills/certifications: Perl, Shell scripting, Python, Awk, Sed, Protocol Buffers, Aerospike, Redis, Kinesis. Good hands experience on AWS.
You are:
- A team player who is organized, flexible and willing to adapt
- Not afraid of new technologies and driven to learn
- A detail-oriented person, who catches problems early and adjusts
- A strong communicator who can collaborate with multiple business and engineering stakeholders and work through conflicting needs
- A problem solver who likes to dive deep into a problem, diagnose root causes and work with multiple teams to come up with a solution
What we offer
At GroundTruth, we want our employees to be comfortable with their benefits so they can focus on doing the work they love.
- Unlimited Paid Time Off
- In Office Daily Catered Lunch
- Fully stocked snacks/beverages
- 401(k) employer match
- Health coverage including medical, dental, vision and option for HSA or FSA
- Generous parental leave
- Company-wide DEIB Committee
- Inclusion Academy Seminars
- Wellness/Gym Reimbursement
- Pet Expense Reimbursement
- Company-wide Volunteer Day
- Education reimbursement program
- Cell phone reimbursement
- Equity Analysis to ensure fair pay
Experience: 2-8
Gender: Female candidates only
We are looking for candidates who have demonstrated both a strong business sense and deep understanding of the quantitative foundations of modeling.
Role Description
- We are looking to add a Software Engineer to contribute to the development, upgradation and management of our back end services for our website / PWA / app / chatbot / internal tools.
- You will be part of a lean team with a very steep learning / growth opportunity while working on and exploring some of the cutting edge technologies
- This is a full-time role in Mumbai with flexible working hours (including WFH)
- You will be working closely with the founder and be involved in strategic decisions such as back end architecture, tech stack selection, hiring, etc.
- We have multiple products in the pipeline and we need a strong team player who can contribute shoulder-to-shoulder with the existing team in the software development process.
- CTC offered: upto Rs. 22 Lakhs
What are we looking for in the candidate?
- Must have qualities: logical & independent thinker; problem solver; result oriented; takes ownership; ability to work indepenently with end-to-end output delivery; ability to structure the code (to avoid rework in future)
- Experience in writing production quality code in NodeJS, Python, Java, or Ruby on Rails
- Hands on experience in design web application using ExpressJS, Koa, Django
- Experience in designing and developing REST API. Familiarity with GraphQL is a plus.
- Proficient in dealing with SQL and NoSQL databases like MySQL, PostgreSQL MongoDB, Elasticsearch.
- Experience with in-memory databases like Redis or MemCache; webserver like Apache, Nginx.
- Experience in stress testing and unit testing and familiarity with testing platforms is a plus
- Proven experience in implementing user authentication and authorization in distributed systems.
- Capability to integrate multiple data sources and databases into one system.
- Experience in designing and developing scalable system.
- Working experience with one of the cloud services like GCP, AWS , Digital Ocean, Azure, etc.
- Knowledge of low-code / no-code tools to expedite production is a plus
- Engineering degree; Computer Science preferably + minimum 2 years of work experience as a Back End Engineer (NOTE: Please do not apply if you do not meet this criteria)
- Clear communication, strong inter-personal skills
What can you expect to gain from the role?
- Experience of a lifetime by disrupting the antiquated tech of Real Estate
- Steep learning curve with opportunity to
- Opportunity to generate immense wealth for yourselves from the equity allocation
- A good cash salary
- Standard perks (health insurance, medical benefits etc.)
Hiring Process
- CV screening
- Coding Test
- Technical Interview
Minimum 4 to 14 Years OTM Technical / Functional experience
- Must have functional and techno-functional experience in OTM implementation and/or have supported projects dealing with these systems, and/or have worked on OTM Cloud
- Must have strong technical and functional knowledge of the latest OTM Application
- Must have knowledge of preparing mapping document to interface OTM system with EDI, WMS, order management and finance systems, and be able to translate the functional specifications into design specifications for the Offshore Delivery Centre
- Must have ability to write SQL statements for automation agents and other technical topics
- Hands on experience on JSPX/XSL will be additional advantage.
- Experience in end-to-end OTM life cycle/implementations/up-gradation and OTM architecture will be preferred
Testsigma is built to make test automation effortless. We are a fast-growing, product-based startup backed by leading global Investors like Accel, STRIVE and Marquee Angels.
We are the first open-source test automation platform built out of India and competing with global giants. With product-market fit and a terrific team, we’re poised to capture the global market for AI driven, cloud-based test automation platforms.
The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for illustrative design and typography. This candidate will have experiences in working with numerous different design platforms such as digital and print forms.
Job Description:
As a Senior Account Executive, being part of an excellent sales team of A-Players, you will find an environment of immense learning & growth! Come & be a part of one of the fastest-growing global Dev Infra companies!
This will be a hands-on position in a typical start-up environment, so we are looking for a motivated self-starter who isn't afraid to roll up their sleeves and experiment quickly to achieve the goals.
What you will be doing:
- Consistently meet & exceed sales quota.
- Educate and nurture prospects, conduct a demo with each lead, share what Testsigma does, and employ a value-based solution selling methodology to drive these leads through a high-velocity pipeline.
- Execute all phases of the pipeline, and push deals through the sales cycle towards closure.
- Build a robust pipeline to meet quota consistently.
- Lead customers through an end-to-end sales cycle in collaboration with Pre-Sales and Support teams.
- Manage the entire sales lifecycle from customer engagement, POC and contract negotiation.
- Develop executive relationships to expand revenue potential.
- Articulate Testsigma's' value proposition clearly and effectively to potential clients while understanding the competitive landscape.
- Demonstrate a sound understanding of how the overall business solution is positioned, deployed and supported.
- Work with all levels of GTM leadership to continuously improve processes like territory planning, lead/pipeline/opportunity management and KPIs.
- Maintain excellent data discipline in salesforce.com for your book of business
- Responsible for global geography for now.
Qualifications:
- 6 to 10 years of experience selling complex technology products.
- Minimum 4 years in the end-to-end sales process, including closing as an AE
- Experience in driving B2B sales growth, preferably in a technology/product environment (in SaaS industry preferred), selling to a technical audience.
- End-to-end sales experience managing complex sales cycles requiring stakeholder mapping, running technical proofs-of-concept in collaboration with a Solutions Engineer, price negotiations.
- Experience selling Enterprise level deals, selling to C-suite
- Consistent success with sales quota attainment
- Exceptional communication, problem-solving and collaboration skills
- Experience managing the sales cycle from business champion to the C-level
- Strong prospecting skills
Note: Candidates from SAAS, Technoly product background prefered.
Territory : North America (Night shift)
Responsibilities
- Work with the architect in identifying modules, interfaces, functionality to be developed
- Participate in the entire application lifecycle, focusing on coding and debugging
- Write clean code to develop functional web application, addressing technical and design requirements
- Understand and implement heuristic algorithms as necessary
- Troubleshoot and debug applications
- Create and maintain upto date documentation
- Collaborate with Front-end developers to integrate user-facing elements with server side logic
- Provide training and support to internal teams
- Build reusable code and libraries for future use
- Liaise with developers, architects, designers and system administrators to identify and incorporate new features
Requirements
- Proven work experience in Java as a Back-end developer
- In-depth understanding of the entire web development process (design, development and deployment)
- Hands on experience with programming languages like https://resources.workable.com/back-end-developer-job-description" target="_blank">Java and Python
- Hands on experience in relational and non relational databases
- Working knowledge of CMS framework
- Familiarity with front-end languages (e.g. HTML, JavaScript and CSS)
- Excellent analytical and time management skills
- Teamwork skills with a problem-solving attitude
- BE/ MS degree in Computer Science or relevant field
This will include:
Scorecards
Strategies
MIS
The verticals included are:
Risk
Marketing
Product