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OneXtel Media Pvt Ltd
OneXtel Media Pvt Ltd cover picture
OneXtel Media Pvt Ltd logo

OneXtel Media Pvt Ltd

https://www.onextel.com/
Founded :
2014
Type :
Products & Services
Size :
100-1000
Stage :
Profitable
About
India's leading business communication solutions provider - SMS, WhatsApp Business API, Voice and Email.
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Jobs at OneXtel Media Pvt Ltd

OneXtel Media Pvt Ltd
at OneXtel Media Pvt Ltd
Urvashi Singh
Posted by Urvashi Singh
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The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

Noida
1 - 3 yrs
₹1L - ₹3.5L / yr
Technical support
Office 365
Troubleshooting
Communication Skills
MS-Office

 

Responsibilities

  • Interact with customers to provide and process information in response to inquiries about our products such as SMS / Cloud telephony and Voice through calls and email.
  • Interact with customers regarding their concerns/requests about products and services over calls and email.
  • Manage the tickets over the ticketing tool.
  • Handle the calls received from clients.
  • Process requirements, modifications, and escalate complaints across a number of communication channels.

Skill sets

  • Excellent communication and presentation skills.
  • Strong customer handling skills over calls and active listening.
  • Ability to multitask, prioritize and manage time effectively.
  • Ability to stay calm when customers are stressed or upset.
  • Ready to work in a 24X7 environment.
  • Good computer skills.
  • Proficient in Microsoft Office Applications.

 

Education Required

 

  • Graduate in Technical field (B.Tech, M.Tech, BCA, MCA, B. Sc , Diploma)
Read more
OneXtel Media Pvt Ltd
at OneXtel Media Pvt Ltd
Ankita Singh
Posted by Ankita Singh
icon

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

Noida
0 - 3 yrs
₹2L - ₹4L / yr
Technical support
Customer Support
Operational excellence
Interact with customers to provide and process information in response to inquiries about our products such as SMS / Cloud telephony and Voice through calls and email.
Interact with customers regarding their concerns/requests about products and services over calls and email.
Manage the tickets over ticketing tool.
Handle the calls received from client.
Process requirement, modifications, and escalate complaints across a number of communication channels.

Required Candidate profile

Excellent communication and presentation skills.
Strong customer handling skills over calls and active listening.
Ability to multi-task, prioritize and manage time effectively.
Ready to work on 24X7 environment.
Good computer skills.
Proficient in Microsoft Office Applications.
Read more
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