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Customer Support Executive
Customer Support Executive
Torero Softwares Limited's logo

Customer Support Executive

Simran Jain's profile picture
Posted by Simran Jain
0 - 3 yrs
₹2L - ₹2.4L / yr
Mumbai
Skills
Customer Support
Accounting
GST
Communication Skills
Problem solving

ERP Customer Support Executive (Accounting & GST)


Company: Torero Softwares Ltd

Location: Lower Parel East, Mumbai (On-site, Full Time)

Working Days: Monday – Saturday

Timings: 10:00 AM – 7:00 PM


Role Overview

This role involves supporting existing customers using our ERP software. The support is focused on accounting operations, billing, and GST-related queries. The position requires regular customer interaction and live problem-solving.

This role is focused on ERP support for accounting & GST and is not a call-center position.


Key Responsibilities

  • Handle customer queries related to ERP software usage
  • Resolve accounting entries, billing, and GST-related issues
  • Guide customers step-by-step during live calls
  • Provide remote support using AnyDesk / UltraViewer
  • Escalate complex issues when required


Mandatory Eligibility

  • Commerce background (B.Com / M.Com or equivalent)
  • Basic understanding of accounting entries and GST
  • Comfortable communicating with customers on calls
  • Willing to work on-site at Lower Parel, Mumbai
  • Ready to work in a high-volume customer support environment

Candidates without an accounting/commerce background may not find this role suitable.


Preferred (Not Compulsory)

  • Experience with accounting or ERP software (Tally, Busy, Marg, etc.)
  • Prior customer support or client-facing experience


Training: Product and process training will be provided after verifying basic accounting fundamentals.


What This Role Is NOT

  • Not a call-center or telemarketing job
  • Not a purely technical/software development role


Career Growth

Clear growth path within the support and product teams based on performance and skill development.


Apply only if you meet the above criteria.

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About Torero Softwares Limited

Founded :
1999
Type :
Products & Services
Size :
0-20
Stage :
Profitable

About

At Torero Softwares Ltd, we build next-gen ERP solutions that power businesses in healthcare, pharma, FMCG, distribution, and retail. With 25+ years of expertise and a 3,500+ client base, our flagship product, Medica Ultimate™, helps companies streamline operations, boost efficiency, and stay compliant.

Why Join Us?

🚀 Fast-Growing Tech Company – Work on industry-leading SaaS & ERP solutions

💡 Innovation-Driven – Be part of a team solving real-world business challenges

📈 Career Acceleration – Hands-on learning, mentorship & growth opportunities

📚 Collaborative Culture – Work alongside tech experts in a dynamic environment

Whether in sales, implementation, or customer success, you'll help transform businesses with technology.

📍 Location: Lower Parel, Mumbai

📩 Contact: Simran Jain | ✉ [email protected] | 📞 9702074236 (Call/WhatsApp)

Read more

Tech stack

skill iconC#
WPF
SQL
skill iconRust
skill iconFlutter
dotnet
skill iconNodeJS (Node.js)
skill icon.NET
SQL server

Candid answers by the company

What does the company do?
What is the location preference of jobs?

Torero Softwares Ltd provides Medica Ultimate, an ERP software that helps businesses in healthcare, pharma, FMCG, distribution, and retail streamline operations, manage sales, inventory, accounting, and ensure GST compliance.

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