Customer Support Executive

Key Responsibilities:

• Create and expand a strong local network of financial advisors/distributors
• Acquire and manage new & existing MF advisors
• Train, mentor, and develop advisors for business growth
• Lead and manage advisor teams effectively
• Support advisors with product knowledge and sales strategies
• AMFI/NISM certification mandatory (or to be completed within 6 months)
• Manage an advisor portfolio independently from day one

Requirements:

• Graduation mandatory
• NISM Distributors Certification (or willingness to clear within 6 months)
• Strong communication and networking skills
• Knowledge of mutual fund products
• Leadership mindset and willingness to grow a team

About us:

Hiver offers teams the simplest way to offer outstanding and personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction.

At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We’re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.

Opportunity:

As a Senior Staff Engineer at Hiver, you will play a pivotal role in shaping the future of our platform and technology landscape. You will operate as a senior technical leader — driving architectural strategy, establishing engineering excellence across teams, and influencing product direction at scale.

Hiver processes over 5 million emails daily for thousands of active users — and as we continue to grow rapidly, you’ll lead efforts to build highly scalable, intelligent, and resilient systems that power this growth. This is a hands-on and strategic role where you will architect complex systems, mentor other Staff Engineers and Technical Leads, and champion technical innovation across the company.

What you will be working on?

Strategic Technical Leadership

• Define and evolve Hiver’s technical architecture and long-term technology roadmap in alignment with business strategy.
• Lead architectural design reviews and ensure coherent technical direction across multiple product and platform teams.
• Partner with senior leadership across all functions to make strategic build vs. buy, scale vs. optimize, and AI adoption decisions.
• Drive technical vision-setting for next-generation AI-driven capabilities across the product suite.

AI and Systems Architecture

• Design and scale advanced Generative AI and Machine Learning solutions integrated with Hiver’s core workflows.
• Build frameworks to improve system scalability, resilience, and observability for high-throughput email and data processing.
• Ensure architectural decisions are guided by performance, maintainability, and cost efficiency principles

Engineering Excellence & Mentorship

• Set and enforce engineering-wide standards for system design, code quality, and technical documentation.
• Mentor and coach Staff Engineers, Tech Leads, and Senior Engineers, helping them grow as system thinkers and problem solvers.
• Act as the final technical reviewer for complex or high-risk projects, reducing uncertainty and ensuring timely delivery.
• Build a culture of engineering excellence that values clarity, simplicity, and accountability.

Cross-Functional Influence

• Collaborate closely with Product, Data, and Design teams to translate business goals into technically feasible and scalable solutions.
• Drive consensus and alignment on key architectural trade-offs across multiple teams and stakeholders.
• Lead post-incident reviews and proactively drive initiatives that improve system reliability and developer productivity.

Innovation & Technical Thought Leadership

• Champion emerging technologies — AI, automation, data analytics — to create business leverage.
• Promote a culture of continuous innovation, experimentation, and learning within engineering.
• Represent Hiver’s engineering excellence in external forums, conferences, and open-source communities.

What we are looking for?

• 12+ years of total experience in software engineering with at least 5+ years in architecture or technical leadership roles.
• 3+ years of experience leading Staff-level in large-scale distributed systems.
• Extensive expertise in AI/ML (including Generative AI), with a deep understanding of model lifecycle management and deployment.
• Proven experience architecting high-availability, large-scale SaaS platforms in cloud environments (AWS, GCP or Azure).
• Strong foundation in Python or Java, object-oriented design, and system performance optimization.
• Advanced understanding of distributed systems, data architecture, and event-driven design patterns.
• Experience managing technical strategy and decision-making across multiple teams or product areas.
• Demonstrated ability to navigate ambiguity, build consensus, and influence without direct authority.
• Passion for mentoring and developing senior engineering talent and shaping engineering culture at scale.

Position – Python Developer

Location – Navi Mumbai

Who are we

Based out of IIT Bombay, HaystackAnalytics is a HealthTech company creating clinical genomics products, which enable diagnostic labs and hospitals to offer accurate and personalized diagnostics. Supported by India's most respected science agencies (DST, BIRAC, DBT), we created and launched a portfolio of products to offer genomics in infectious diseases. Our genomics-based diagnostic solution for Tuberculosis was recognized as one of the top innovations supported by BIRAC in the past 10 years, and was launched by the Prime Minister of India in the BIRAC Showcase event in Delhi, 2022.

Objectives of this Role:

• Design and implement efficient, scalable backend services using Python.
• Work closely with healthcare domain experts to create innovative and accurate diagnostics solutions.
• Build APIs, services, and scripts to support data processing pipelines and front-end applications.
• Automate recurring tasks and ensure robust integration with cloud services.
• Maintain high standards of software quality and performance using clean coding principles and testing practices.
• Collaborate within the team to upskill and unblock each other for faster and better outcomes.

Primary Skills – Python Development

• Proficient in Python 3 and its ecosystem
• Frameworks: Flask / Django / FastAPI
• RESTful API development
• Understanding of OOPs and SOLID design principles
• Asynchronous programming (asyncio, aiohttp)
• Experience with task queues (Celery, RQ)
• Rust programming experience for systems-level or performance-critical components

Testing & Automation

• Unit Testing: PyTest / unittest
• Automation tools: Ansible / Terraform (good to have)
• CI/CD pipelines

DevOps & Cloud

• Docker, Kubernetes (basic knowledge expected)
• Cloud platforms: AWS / Azure / GCP
• GIT and GitOps workflows
• Familiarity with containerized deployment & serverless architecture

Bonus Skills

• Data handling libraries: Pandas / NumPy
• Experience with scripting: Bash / PowerShell
• Functional programming concepts
• Familiarity with front-end integration (REST API usage, JSON handling)

 Other Skills

• Innovation and thought leadership
• Interest in learning new tools, languages, workflows
• Strong communication and collaboration skills
• Basic understanding of UI/UX principles

To know more about us – https://haystackanalytics.in

Job Title: Pre - Sales Engineer

Location: Navi Mumbai, Vashi

Department: BMS (Building Management System)

Reports To: Regional Sales Manager

Job Summary:

We are seeking a dynamic and technically proficient Pre Sales Engineer to join our team. In this role, individual will be responsible to provide technical expertise and support to our sales teams, ensuring that customers receive accurate, tailored solutions that meet their needs. Individual will collaborate with internal and external stakeholders to drive sales growth, manage quotations, and ensure smooth execution of customer orders. The ideal candidate will have a strong technical background, sales aptitude, and excellent interpersonal skills.

Key Responsibilities:

• Technical Expertise: Leverage technical knowledge to support sales teams and provide accurate, technical solutions to meet customer needs.
• Commercial Awareness: Apply commercial understanding to enhance the precision of deals and customer proposals.
• Customer Solutions: Understand customer requirements and present customized technical solutions that align with their business goals.
• Collaboration: Work closely with sales teams to build strong customer relationships and drive revenue growth.
• Communication: Exhibit excellent communication skills, creating compelling sales presentations and effectively collaborating with customers, vendors, and internal teams.
• Solution Development: Develop solution architecture, detailed equipment lists, and presentation materials to meet customer requirements.
• Customer Support: Assist customers with technical issues related to equipment setup and resolve any post-sales concerns.
• Negotiation: Facilitate negotiations with potential customers, aligning technical and commercial aspects for successful deals.
• Quotation Management: Prepare accurate quotations based on customer requirements and ensure timely delivery through Regional Sales Managers.
• Vendor Coordination: Negotiate with vendors to secure backup quotes and select appropriate vendors based on technical product needs.
• Performance Tracking: Track issued quotations to monitor win rates, processing time, and the proportion of clean orders received.
• Internal Support & Coordination: Provide technical sizing, product selection, and support to Regional Sales Managers, ensuring timely and accurate quotations.
• Sales Support: Assist Regional Sales Managers and Dealers in technical discussions with customers to facilitate deal closure.
• Order Processing: Review purchase orders, ensure compliance with submitted offers, and coordinate with customers for amendments when necessary.
• Execution Handover: Once orders are finalized, pass on clean orders along with all required documentation to the Sales Operations Manager (SOM) for execution.
• Team Collaboration: Partner with the Regional Sales Manager to meet and exceed assigned regional sales targets.

Qualifications & Skills Required:

• Strong technical skills and comfort in leading technical discussions.
• Sales aptitude with a keen interest in interacting with customers.
• Proactive approach with a strong customer focus and problem-solving skills.
• Ability to quickly learn and adapt to new products and technologies.
• Excellent interpersonal and teamwork abilities.
• Knowledge of the PLC/Controller BMS industry preferred, though experience in HVAC is also acceptable.
• Familiarity with commercial terms and conditions and their application in sales processes.
• Proficiency in MS Office tools including Word, Excel, PowerPoint, and Project.

Preferred Qualifications and Experience:

• Engineering Degree (Electrical, Electronics, Mechanical)
• Strong communication and presentation skills.
• Familiarity with basic PLC and DDC design and software applications.
• Experience: 3-5 years of relevant in BMS or HVAC/ELV industry

• Structured Query Language (SQL), e.g. SQL/PSM, Transact-SQL queries, writes SQL scripts in SQL Server 2000/2005/ 2012/ 2016, etc.
• 1+ years in Cloud Database services like AWS Dynamo DB / RDS
• Excellent Troubleshooting skills of existing functional implementation to derive leaner solutions and effective performance between applications software, systems software, and installed hardware.
• Database instance maintenance tasks such as DB Integrity Checks, Index Maintenance.
• High availability like clustering, log shipping, mirroring, replication.
• Backup and disaster recovery, Capacity planning and performance monitoring, Physical database structure, RDMS administration roles, instances, profiles, and security connectivity.
• Developing, implementing, maintaining, and following change control and testing processes for modifications to databases.
• Establishing backup and recovery or replication plans to minimize data loss and system downtime.
• Improving data quality through data analysis, monitoring, gap analyses, and working with the teams to provide solutions and resolve errors.
• Maintaining data integrity and security (manage roles and permissions of database users).
• Reviewing the security logs from the SQL Server Error Logs to determine if you had a breach or a violation in one of your policies.
• Ensures optimal database performance and availability.

·      Creation & maintenance of Databases in AWS.

Skill Set : Middleware application support :

Tomcat, Apache , Jenkin CI /CD pine ,monitoring on Linux on premise Servers (not cloud experience)

Candidate should have 5-7 years of experience in both manual and automation testing. Candidate should have atleast one year experience as a lead of a QA team.

Candidate should be self motivated and passionate and should have clear understanding of agile/scrum processes

• Understand fundamental design principles and best practices for developing backend servers and web applications  Gather requirements, scope functionality, estimate and translate those requirements into solutions.  
• Implement and integrate software features as per requirements. 
•  Deliver across the entire app life cycle.
•   Work in a product creation project and/or technology project with implementation or integration responsibilities, Improve an existing code base, if required, and ability to read source code to understand data flow and origin
• Design effective data storage for the task at hand and know how to optimize query performance along the way.  
• Follow an agile methodology of development and delivery  
• Strictly adhere to coding standards and internal practices; must be able to conduct review code  Mentor and possibly lead junior developers  
• Contribute towards innovation  Performance optimization of apps 
•  Explain technologies and solutions to technical and non-technical stakeholders  
• Diagnose bugs and other issues in products  
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Must have / Good to have:

• 4+ years experience with Core Python development  Design and implementation of high-availability, and performant applications on Unix environment  
• Good with multithreading and data structures  
• Develop back-end components to improve responsiveness and overall performance  
• Familiarity with database design, integration wiht applications and python packaging.  Familiarity with front-end technologies (like JavaScript and HTML5), REST API, security considerations  
• Familiarity with functional testing and deployment automation frameworks  
• Experience in development for 3-4 production ready application using Python as programming language  
• Experience in writing unit test cases including positive and negative test cases 
•  Experience of CI/CD pipeline code deployment (Git, SVN, Jenkins or Teamcity) 
•  Experience with Agile and DevOps methodology 
•  Very good problem-solving skills  
• Experience with Web technologies is a plus  
• Experience with ELK stack is a plus.

Job Description

Job Summary: The core function of the Technical Lead (TL) is to comprehend design details and manage the execution of the technical solution, working closely with the Technical Architect.
Role Responsibilities to the Internal Project Team:

• Direct and manage developer resources to accomplish project goals
• Develop in Apex, Lightning, Visualforce, React  and other technologies to build customized solutions
• Use knowledge of Vlocity OmniScript, Vlocity Data Raptors, Vlocity cards, Vlocity integration procedures, etc
• Set best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement
• Perform and plan code reviews with developers on a consistent cadence
• Manage user stories for developers: prioritizing stories within a sprint and serving as an escalation point for the developers on all technical questions or issues
• Manage deployments and version control 
• Assist the Technical Architect in aspects of solution design
• Escalate issues or bugs that might impact the project or potential for customer success

 Role Requirements & Qualifications

• Salesforce.com certification (Administrator, Sales Cloud or Service Cloud)
• Vlocity Platform Developer certification; working experience with Vlocity OmniScript, Vlocity Data Raptors, Vlocity cards, Vlocity integration procedures, etc.
• Strong customer-facing skills, proven ability to communicate and build relationships with business and technical audiences, great teamwork and collaboration skills
• Knowledge of health, insurance and key business processes (calculation rules, quoting, claims, etc.)
• Precise and effective customer and team communications and presentation skills
• Understand technology application within business
• A proven ability to manage multiple, competing priorities simultaneously
• Understand key concepts of user-centered design and design thinking
• Technically supporting developers with their tasks

Required - Minimum Bachelor's Degree or any other equivalent Degree in Computers Required Experience

• Work Experience with Salesforce integrations
• Minimum 5+ years of Overall work experience
• Minimum 2 - 3  years implementing Salesforce Integration & Lightning development projects
• Minimum 3+ years Vlocity project experience around Health, Insurance Industries

Benefits: Industry leading benefits including Health Insurance offered. Will be part of a US based/headquartered company.

Job Type: Full-time (Flexible with remote working option, if outside Bangalore)