About Company:
Gevme is a Singapore-based fast-growing, leading virtual & hybrid event and engagement platform for building unique experiences. It is used by event professionals worldwide to build, operate and monetise virtual events for some of the biggest brands. The flexibility of the platform provides them with limitless possibilities to turn any virtual event idea into reality. We have already powered hundreds of thousands of events around the world for clients like Facebook, Netflix, Starbucks, Forbes, MasterCard, Singapore Government.
We are a product company with a strong engineering and family culture; we are always looking for new ways to enhance the event experience and empower efficient event management. We’re on a mission to groom the next generation of event technology thought leaders as we grow.
Join us if you want to become part of a vibrant and fast-moving product company that's on a mission to connect people around the world through events.
Please check out our platform Gevme.
We are seeking a Customer Success Assistant Manager to lead a team of Customer Success Representatives (CSRs) on Service Desk and Chat. Your ultimate goal will be to drive customer adoption, maximize value from our platform, and turn end-users into active brand advocates.
Location: Remote/Work from Home
What winning in this role looks like:
CS Team Management & Leadership
- Lead, hire, train, and mentor a high-performing, diverse, and inclusive team of Customer Success Representatives (CSRs).
- Set a clear bar for excellence and conduct regular evaluations and coaching.
- Drive team technical readiness, manage blocker escalations, and orchestrate technical resources to accelerate cross-cloud workload projects to production.
- Optimize existing processes within the company and actively enhance all Customer Success initiatives.
Product Expertise & Consultation
- Maintain a deep understanding of Gevme products and industry knowledge to effectively guide customers on best practice.
- Partner with Sales, Onboarding Consultants, and Technical teams (Technical Client Managers, Technical Consultants, and Solutions Engineers) post-sales to ensure successful product implementation, optimal results, and ROI for clients.
- Promote product enthusiasm, locate brand ambassadors, and assist in identifying additional revenue opportunities by listening to and understanding client needs (though there is no personal quota).
Training & Internal Contribution
- Create and deliver training courses and educational materials for internal and external customers via on-site and online presentations, webinars, and workshops.
- Manage and execute projects geared to drive adoption of new products and services with customers.
- Review customer complaints and provide input and ideas to internal teams to continuously improve the product, systems, resources, and the overall customer experience.
Collaboration & Operational Excellence
- Possess exceptional cross-team collaboration and communication, partnering with all Gevme stakeholders to drive CSR role clarity, account coverage, project assignment, and effective cross-team collaboration.
- Drive operational excellence, including timely consumption opportunity management, high-quality reporting and insights, and delivery portfolio health.
- Manage a successful business by supporting sales, handling timely resourcing and contract renewals, while creating an environment for team success.
Requirements
Education:
Bachelor's degree in Computer Science, Information Technology, Engineering, or related field preferred.
PMP or other project management certification preferred.
Certification in one or more of the following technologies preferred: Certified in Events Planner or MICE.
Experience:
- Min 3+ years of experience in team management
- Min 3+ years in technical consultation or program delivery, with demonstrated capability in managing complex projects and support engagements.
Working timezone:
- Singapore timezone GMT+8.
Executive Communication:
- You are a thought leader with executive presence, capable of holding CxO and BDM level discussions. Exceptional interpersonal, verbal, written, and presentation skills are a must.
Business & Technical Acumen:
- Possesses business savvy to understand the mechanics of customers’ operations and technical comfort to easily understand the product and its potential.
Strategic & Analytical Thinking:
- A strategic thinker who can see beyond expressed needs, understand market direction, unlock value from data, and map customer needs to solutions.
Collaboration & Influence:
- Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers.
Emotional Intelligence:
- Mature, with a high emotional quotient, demonstrating patience, calmness under pressure, attentiveness, empathy, and a polite demeanor to build strong business relationships.
Drive & Autonomy:
- Able to work autonomously and possess a very high level of energy, curiosity, and desire to constantly improve.
Shubham Vishwakarma
Full Stack Developer - Averlon
About GlobalSignIn
About
We are a fast growing virtual & hybrid events and engagement platform. Gevme has already powered hundreds of thousands of events around the world for clients like Facebook, Netflix, Starbucks, Forbes, MasterCard, Citibank, Google, Singapore Government etc.
We are a SAAS product company with a strong engineering and family culture; we are always looking for new ways to enhance the event experience and empower efficient event management. We’re on a mission to groom the next generation of event technology thought leaders as we grow.
Join us if you want to become part of a vibrant and fast moving product company that's on a mission to connect people around the world through events.
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