Customer Success Assistant Manager

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Associate Art Director

Experience Level: 5+ years

Location: Bangalore, Onsite

Roles and Responsibilities:

1. Driving Organization Culture:

● Play an active and supportive role in driving the vision for the company in coordination with

the Copy and SM and communicating the same to the employees within the Team

● Focus on Leadership actions impacting team members' performance to create better

customer experiences and business results.

● Key focus on trying to plug any existing issues within the Organization as a whole

● Setting the democratic leadership tone for the organization

2. Business Strategy, Direction & Positioning:

● Involvement in existing brand strategy discussions and brainstorming sessions

● Develop creative programs and design concepts that meet the business objectives of the

organization and that advance the brand strategies

● Lead initiatives and define future brand design direction

● Ensure design quality and that design directives are followed.

● Knowledge of the strategic direction of all accounts handled by his/her team

3. Account Mining & Partnerships:

● Work collaboratively with the SMM and strategy team to develop innovative concepts

identify potential problems, and formulate recommendations

● Contributing to pitch presentations

4. Account Management:

● Detailed knowledge of the design strategy formulated for different brands.

● Ensure effective and timely implementation of strategies

● Communicate and represent the brand from the design perspective, in and outside the

design team

● Briefing and managing social media and development teams

● Take regular feedback from the client regarding the quality of work and areas of

improvement

● Attend important and strategic Client meetings

5. Team Management:

● Foster growth and skill development of team members

● Creative Direction. Helping to drive innovation and creativity within the team

● Internal communication to streamline and standardize service quality in line with Moshi

Moshi’s positioning

● Provide leadership of the account team and client, and ensure best-in-class work is delivered

consistently.

6. Planning and prioritizing the team’s work:

● Improving the tracking and monitoring of team members as they progress through their

work and skill set, and providing support such as counseling and extra training, where needed

● Project Manage work and ensure all deadlines are met

● Actively participate in the hiring process as part of interviewing and assessing candidates for

their team as per the requirements of the accounts.

● Keep a tab/lower the attrition factors within the team and advise and inform the

management accordingly

● Training Needs Analysis and other Employee Development activities of new joiners and team

members

● Track and report the length of time for the training required on various training modules and

suggest improvements to the company

● Perform Quarterly Evaluations and Annual Appraisals for the team members periodically and

update the HR and Management on the progress

● Strong Inter – department coordination to avoid any confusion

Moshi Moshi is looking for a talented and experienced Associate Art Director to join our Digital Marketing

Team in Bangalore. If you are passionate about Designs larger than life. - You are meant for this role!

GradRight is an ed-fin-tech company committed to driving transparency and accountability in the global higher education sector.

We are the world's first platform that integrates 'Selection' with 'Financing'. and brings students, banks, and universities into a SaaS environment to make smarter decisions. Using data science, technology, and strategic partnerships across the industry, we enable students to find the “Right University” at the “Right Cost”. We are on a mission to aid a million students to find their best-fit universities and financial offerings by 2025.

Our flagship product - FundRight, is the world’s first student loan bidding platform. In just two years, we have enabled students to get the best deals on $ 1 Billion of loan requests and facilitated disbursements of more than $ 120 Million in loans. We are India's largest single pipeline of education loans and are poised to scale up globally.

Our second product, SelectRight, is the world's first MarTech SaaS platform that redefines how students select the right colleges and how colleges find and engage with the right students.

GradRight is a Delaware, USA-registered company with a wholly-owned subsidiary in India.

Brief:

Obsession with customer needs, passionate about customer experience, and thrive on data - if you resonate with these, then we’d love to hear from you. As a product manager, you’ll be the voice of reason for our entire product ecosystem. You’ll join a fast-paced environment and work with cross-functional teams to design and deliver products aligned with the company’s vision and strategy.

Responsibilities:

1. Collect and analyze customer needs, collaborate with key stakeholders to ideate and deliver compelling solutions that create incremental value for customers
2. Create buy-in for product vision across all stakeholders
3. Develop positioning strategies that can drive growth and improve market share
4. Create and maintain detailed product requirements and roadmap
5. Create and track product success metrics and use them to identify problems and opportunities to pursue
6. Work with designers to build wireframes, validate and translate them into full-blown designs
7. Collaborate with engineering teams to drive feasibility analysis and refine product requirements
8. Work closely with engineering teams to deliver the roadmap while optimizing for time-to-market
9. Own the design <> engineering teams hand-off, release timelines, and work with business teams to plan and execute product launches
10. Evaluate marketing and sales strategies to ensure that they are in line with product strategy
11. Standardize the product design process and evangelize the same across all stakeholders

Requirements:

1. At least 6 years experience as a product manager at a B2C startup, with war stories to share
2. Proven track record of managing all aspects of product development lifecycle
3. Strong understanding of software development workflows and ability to work with top-notch engineering teams
4. Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done
5. Excellent written and verbal communication skills
6. Strong presentational and public speaking skills
7. Bias for experimentation and ability to ask the right questions

Good to have:

1. Both B2C and B2B experience, preferably on marketplace-like initiatives
2. Exposure to edTech and/or finTech domains
3. Worked on products that addressed an international audience
4. Worked on products that scaled to millions of users

Location: Hyderabad

Additional resources:

1. Our team - https://gradright.com/team.html
2. Customer Testimonials - https://gradright.com/testimonials.html

GradRight on social media - LinkedIn, Instagram

Key Responsibilities:

 Identify and engage potential clients through proactive outreach, networking, and

relationship-building.

 Understand client needs and present tailored HKKR Finserv that drive value and meet their

specific goals.

 Conduct product demonstrations and presentations that highlight the benefits of our

Company.

 Negotiate contracts and close deals while ensuring client satisfaction throughout the

process.

 Collaborate with the marketing team to develop targeted campaigns that align with sales

objectives.

 Stay updated on industry trends, competitor offerings, and emerging technologies to

effectively position our products in the market.

 Provide ongoing support to clients post-sale, ensuring they are maximizing the value of our

organization .

 Maintain accurate records of sales activities in our CRM system, tracking progress against

targets.

Qualifications:

 Bachelor’s degree in Business, Marketing, or a related field.

 A proven track record of meeting or exceeding sales targets.

 Strong communication skills—both written and verbal—with an ability to connect with

diverse stakeholders.

 An entrepreneurial spirit with a self-motivated attitude; you&#39;re ready to roll up your sleeves!

 A genuine interest in financial market trends, Stock market

 The ability to work collaboratively within a team environment while also being comfortable

working independently.

 If you’re ready to take your sales career to the next level while being part of an innovative

team, we want to hear from you!

Technical Knowledge/Skills · · · · · · · · Experience with Publish/Subscribe messaging paradigms, distributed transaction processing based on JTA/JTS Specifically experience with JBoss, JMS, Spring, Hibernate Strong UNIX skills in particular Linux Strong relational database skills - Sybase , MS SQL Server, MySQL Knowledge of source control such as Git, Subversion Experience of using a build automation tool such as Maven Experience of using Junit, jMock, Cucumber Experience in defining and implementing web services (REST paradigm) and data services (e.g. OData) · · · · · · Experience with Camel, Mule, Spring Integration, Fuse ESB or similar Experience of working with XML based technologies such as XSLT, JAXB Experience in implementing vendor proprietary realtime connectors using JCA Experience of Atlassian ALM/SDLC tools (JIRA, Bamboo, FishEye, Crucible, Confluence) or Hudson Experience with containerization tool such as Docker and containerorchestration system such as Kubernetes or OpenShift Experience with NoSQL such as MongoDB

Qualifications

· Strong educational background with BS/MS in computer science or other numerate discipline or equivalent

Key behaviours/competencies

· · · · Excellent communication skills and the confidence to challenge Strong problem solving skills - able to think clearly under pressure Analytical skills Organisation & planning · Self-motivated with a keen interest in gaining investment banking experience

· Team working skills

· Ability to constructively influence other departments and individua

Company
Our vision is to automate all EdTech content, marketing content, and eventually, build a system that takes a Hollywood script as input and automatically renders an entire film as output. This would involve multiple characters, interaction between them, and adding complex environment around them. Our current technology is at the cutting edge of AI and we find this an incredibly exciting technical problem to solve.

As you can expect from our lofty ambitions, we are creating a team of excellent people (read geeks – we are geeks and we love geeks) who are equally excited about this future or more!

Why should you join?

You’ll be working very closely with the founding team. Also as the first marketing hire, you also have the chance to significantly influence and drive the direction of the company.

Responsibilities:

We are looking for someone who is CREATIVE, loves to take initiatives. We are not looking for just an Individual contributor who needs to be extensively managed.

• Running Targeted LinkedIn Advertisements
• Handling Public Relations
• Increasing the brand awareness of Rephrase
• Content Writing
• Creating and running B2B surveys
• Collating specific lead lists and running targeted email campaigns

Expectations:

• We expect 2+ years of marketing experience, ideally at least part of it in a B2B role.
• Experience with traditional & digital marketing. Handling social media, public relation efforts, and content marketing.
• Hands on experience with marketing software and tools
• Outstanding communication, presentation and leadership skills

Good to have -

• Experience of writing white papers and managing customer testimonials
• Experience of closing Fortune 500 clients, with a focus on US Geography
• Extensive market research and market mapping experience
• Experience across B2B and B2C marketing techniques
• Experience of working in a startup

Location

The role will be remote at least till the end of the year. Our offices are based in Bengaluru. (We haven't decided if the role will be remote after that).

About Maxpay: Our goal is to make digital payments so easy, safe, and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer-centricity.

At Maxpay, we take extra care to make sure you give your best at work, Every day! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one.

Being enthusiastic about tech is a big part of being at Maxpay,.

If you like building technology that impacts millions, ideating with some of the best minds in the country, and executing your dreams with purpose and speed, join us!

At Maxpay, we are looking for skilled Android developers who are passionate about solving digital payment problems for over a billion Indians.

Responsibilities:

• Work with product and UX teams to design, build and extend consumer-facing mobile products.

Requirements:

• Technically Hands-on, prior experience with scalable Architecture.
• Bring 1-6 years of software engineering and product delivery experience, with a strong background in algorithms.
• Excellent command over Data Structures and Algorithms.
• Strong problem-solving and analytical skills.
• Deep technical knowledge of iOs application development.
• Proficient in swift with experience in memory management and caching mechanisms specific to mobile devices and embedded systems.
• Strong UI design exposure and experience in making apps work intuitively.
• Optimize mobile products for performance and a fabulous hyper-local experience.
• Knowledge about delegates, protocols, notifications, and application life cycle.
• Knowledge about Push notification services.
• Knowledge about third-party SDK integrations.
• Experience preferred 2 To 8 years.
• Required Education Bachelor Of Engineering(B.E).

Inside Sales Executive

Responsibilities

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails achieving daily lead generation targets.
• Understand customer needs and requirements
• Route qualified opportunities to the appropriate sales executives for further development and closure
• Close sales and achieve quarterly quotas
• Research accounts, identify key players and generate interest
• Maintain and expand your database of prospects within your https://resources.workable.com/territory-manager-job-description">assigned territory
• Team with channel partners to build pipeline and close deals
• Perform effective online demos to prospects
• Daily Updation of lead tracker and Hubspot
• Maintain strong MIS of all leads and accounts.

Requirements

• Proven inside sales experience
• Track record of over-achieving quota
• Strong phone presence and experience making multiple calls per day
• Proficient with corporate productivity and web presentation tools
• Experience working with Salesforce.com or similar CRM
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multi-task, prioritize, and manage time effectively