About the Role
We are looking for a Customer Success Manager who will be responsible for managing client relationships, ensuring successful onboarding, and driving long-term customer engagement. The role requires strong stakeholder management skills and the ability to drive product adoption and customer satisfaction.
Key Responsibilities
- Manage the end-to-end customer lifecycle, including onboarding, engagement, retention, and renewals
- Conduct product onboarding sessions, demos, and training for new customers
- Build and maintain strong relationships with clients, acting as the primary point of contact
- Understand customer goals and ensure the product delivers measurable value
- Monitor customer health metrics, usage patterns, and engagement levels
- Proactively identify risks and take action to prevent churn
- Drive renewals and upsell opportunities in collaboration with Sales teams
- Coordinate with Product, Engineering, and Support teams to resolve customer issues
- Conduct Quarterly Business Reviews (QBRs) and share performance insights
- Collect customer feedback and provide inputs for product improvement
Required Skills & Qualifications
- 4–7 years of experience in Customer Success / Account Management / Client Success
- Experience working in SaaS, Martech, or Product-based companies
- Strong communication and relationship management skills
- Experience handling B2B clients
- Proven ability to manage multiple customer accounts simultaneously
- Strong problem-solving and analytical skills
- Ability to explain technical concepts to non-technical users
- Experience in managing client expectations and resolving escalations
Shubham Vishwakarma
Full Stack Developer - Averlon
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Kubernetes
Docker
Amazon Web Services (AWS)Job Title : Senior QA Automation Architect (Cloud & Kubernetes)
Experience : 6+ Years
Location : India (Multiple Offices)
Shift Timings : 12 PM to 9 PM (Noon Shift)
Working Days : 5 Days WFO (NO Hybrid)
About the Role :
We’re looking for a Senior QA Automation Architect with deep expertise in cloud-native systems, Kubernetes, and automation frameworks.
You’ll design scalable test architectures, enhance automation coverage, and ensure product reliability across hybrid-cloud and distributed environments.
Key Responsibilities :
- Architect and maintain test automation frameworks for microservices.
- Integrate automated tests into CI/CD pipelines (Jenkins, GitHub Actions).
- Ensure reliability, scalability, and observability of test systems.
- Work closely with DevOps and Cloud teams to streamline automation infrastructure.
Mandatory Skills :
- Kubernetes, Helm, Docker, Linux
- Cloud Platforms : AWS / Azure / GCP
- CI/CD Tools : Jenkins, GitHub Actions
- Scripting : Python, Pytest, Bash
- Monitoring & Performance : Prometheus, Grafana, Jaeger, K6
- IaC Practices : Terraform / Ansible
Good to Have :
- Experience with Service Mesh (Istio/Linkerd).
- Container Security or DevSecOps exposure.
As the Implementation Lead/Manager, you will be at the forefront of ensuring a seamless onboarding experience for our clients. You will play a critical role in understanding client needs, managing project timelines, and collaborating with cross-functional teams to deliver a high-quality onboarding experience.
Key Responsibilities:
- Client Onboarding:
Lead end-to-end implementation projects, ensuring a smooth transition from the sales phase to successful system deployment.
Collaborate with sales and account management teams to understand client requirements and expectations.
- Project Planning:
Develop and execute detailed project plans, outlining tasks, milestones, and deliverables. Define project scope, objectives, and success criteria in collaboration with clients.
- Stakeholder Collaboration:
Work closely with internal teams, including product development, support, and training, to ensure coordinated efforts in meeting client needs. Serve as the primary point of contact for clients during the implementation phase.
- Configuration and Customization:
Oversee the configuration of HR Tech SAAS solutions to meet client-specific requirements. Coordinate with the technical team to ensure proper customization and integration of the system.
- Training and Support:
Conduct training sessions for client teams to ensure effective utilization of the HR Tech SAAS products. Provide ongoing support during and after the implementation phase to address client inquiries and issues.
- Quality Assurance:
Implement quality assurance processes to verify that the configured solutions meet client expectations. Conduct thorough testing and validation of system functionalities.
- Communication:
Maintain clear and regular communication with clients, updating them on project progress, timelines, and any potential challenges. Manage expectations and address concerns promptly to ensure a positive client experience.
- Documentation:
Create and maintain comprehensive documentation related to the implementation process, configurations, and client-specific details.
Develop user manuals and guides as needed.
- Post-Implementation Review:
Conduct post-implementation reviews to gather feedback, assess project success, and identify areas for improvement. Collaborate with product development teams to relay client feedback for future enhancements.
You are a desired candidate if you have:
- Proven experience in leading successful implementations of HR Tech SAAS solutions.
- Strong project management skills with the ability to manage multiple client implementations simultaneously.
- In-depth understanding of HR processes and workflows.
- Technical acumen, including familiarity with system configurations and integrations.
- Excellent communication and interpersonal skills, with the ability to build strong client relationships.
- Problem-solving mindset and the ability to navigate complex client requirements.
- Knowledge of quality assurance processes and testing methodologies.
- Training experience, including the development and delivery of training programs.
- Detail-oriented with a focus on delivering high-quality solutions on time.
React.js
Redux/Flux
Javascript
Flutter
NodeJS (Node.js)
PHP
Laravel
CodeIgniter● Design and build efficient, scalable systems that are used by millions of people,
● Own what you build as you create, test, and refine what’s under the hood of our pages and
services,
● Investigate production issues pertaining to customer features to determine root cause and
implement solutions,
● Investigate existing queries and write new queries with performance optimization in mind,
● Build well-designed software in a way that is generic, reusable, and easily extensible, as well
as solves the business needs and requirements,
● Collaborate with product managers, designers, and software engineers to ensure design
vision is maintained, the final markup is standards-compliant, and UI deliverables are
completed on time,
● Work with the real-time feedback from our users (external and internal) to make the
products better,
● Discover, design, develop, deploy, debug, Repeat.
Requirements:
● 3-8 years of experience,
● Proficiency in web scripting programming with PHP, JavaScript
● Experience with MySQL Databases,
● Top-notch programming skills and a strong understanding of web fundamentals,
● Design, build and maintain high performance, scalable and secure code,
● Experience with cloud services like AWS is a plus,
● Experience with MVC architecture is a plus,
● Knowledge/experience in building an API,
● Solid understanding of the foundations of security and best practices,
● Good grasp of data structures and algorithms,
● Excellent problem-solving skills,
● Take ownership of the backend services, ensure the best possible performance, quality and
responsiveness, as well as maintain code quality, organization and testing/deployment,
● Passionate about technology and willing to develop expertise in an emerging field,
● Strong organizational and communication skills, team player.
Python- Cloud: GCP
- Must have: BigQuery, Python, Vertex AI
- Nice to have Services: Data Plex
- Exp level: 5-10 years.
- Preferred Industry (nice to have): Manufacturing – B2B sales
Java- Design, create, test, and maintain data pipeline architecture in collaboration with the Data Architect.
- Build the infrastructure required for extraction, transformation, and loading of data from a wide variety of data sources using Java, SQL, and Big Data technologies.
- Support the translation of data needs into technical system requirements. Support in building complex queries required by the product teams.
- Build data pipelines that clean, transform, and aggregate data from disparate sources
- Develop, maintain and optimize ETLs to increase data accuracy, data stability, data availability, and pipeline performance.
- Engage with Product Management and Business to deploy and monitor products/services on cloud platforms.
- Stay up-to-date with advances in data persistence and big data technologies and run pilots to design the data architecture to scale with the increased data sets of consumer experience.
- Handle data integration, consolidation, and reconciliation activities for digital consumer / medical products.
Job Qualifications:
- Bachelor’s or master's degree in Computer Science, Information management, Statistics or related field
- 5+ years of experience in the Consumer or Healthcare industry in an analytical role with a focus on building on data pipelines, querying data, analyzing, and clearly presenting analyses to members of the data science team.
- Technical expertise with data models, data mining.
- Hands-on Knowledge of programming languages in Java, Python, R, and Scala.
- Strong knowledge in Big data tools like the snowflake, AWS Redshift, Hadoop, map-reduce, etc.
- Having knowledge in tools like AWS Glue, S3, AWS EMR, Streaming data pipelines, Kafka/Kinesis is desirable.
- Hands-on knowledge in SQL and No-SQL database design.
- Having knowledge in CI/CD for the building and hosting of the solutions.
- Having AWS certification is an added advantage.
- Having Strong knowledge in visualization tools like Tableau, QlikView is an added advantage
- A team player capable of working and integrating across cross-functional teams for implementing project requirements. Experience in technical requirements gathering and documentation.
- Ability to work effectively and independently in a fast-paced agile environment with tight deadlines
- A flexible, pragmatic, and collaborative team player with the innate ability to engage with data architects, analysts, and scientists
JavascriptReact.js
Angular (2+)
HTML/CSSPrimary Skill: Java Script
Secondary: HTML5,JS Library- React.js,React JS,User Experience Design
HTML, CSS, CSS3, JavaScript, Object Oriented JS, Angular JS, Ecma Script (ES6),React JS/Angular/TypeScript
Basic understanding of HTTP protocol, Web Application Design/Architecture
OOPS concept, JSON, AJAX
Knowledge of REST API
Basic understanding of Git
Basic understanding of client-server communication
Ready to take up challenges at work
Learning ability
Team spirit
Basic understanding of single page web application
Analytical Skills
Communication
Adaptability
Logical and Problem Solving
JavaWho Are We?
Mobikon is a leading AI-driven Consumer Engagement and Predictive Analytics SaaS platform to Engage Customers, Gain Insights, Predict Behaviors, and Increase Sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.
Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in 5 countries use Mobikon's solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million in-store reviews.
Who Are You?
Highly motivated solution-oriented individual with outstanding attention to detail, and primary role is to interface with Product Management, Software Development, Product Support and CEO Staff. Enjoy working in a fast-paced and constantly changing startup environment. As part of a team, you'll have to constantly innovate to reduce manual testing, increase test coverage and improve QA processes, all the while delivering on high-quality releases.Great communicator who values being part of a close-knit team and a collaborative atmosphere.
You Will Own:
- Understand product workflows and identifying use cases.
- Maintain a document repository of new feature sets in the product.
- Creating effective test plans, test cases and execute them.
- Minimize manual testing by identifying high ROI test cases and help in automating them.
- Make recommendations to improve product reliability, code coverage, performance, and quality assurance best practices/processes.
- Track multiple projects/tasks simultaneously.
- Develop formal QA processes and integrate them into our current Agile SDLC process
- Collaborate with the development team to ensure overall quality of our online platform
- Collaborate with Technical support to prioritize and resolve bugs, manage feature requests and reduce tech support by process efficiency and training
- Defect tracking and management, Test Management and STLC activities.
- Manage a team of manual and automation engineers
You Have:
- Engineering degree in computer science or equivalent.
- Minimum of 5 yrs of experience in Quality Assurance.
- Should have 1 yr of experience in Automation.
- Minimum 2-3 yrs of solid experience in team management and business deliverables is a must for this position.
- Must have a product-based experience.
- Strong SQL/database knowledge.
- Excellent analytical problem-solving skills and breakthrough attitude
- Proven track record of working with product management, and developers in an agile environment.
- Experience using programming languages (for e.g. Selenium, Perl Python, Java, Ruby) to automate manual test cases and tasks.
- Very high ethical standards.
- Must be articulate, organized, detail-oriented, and the ability to multi-task.
- Must have exposure to startup industries.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon