About the Role
We are looking for a Customer Success Manager who will be responsible for managing client relationships, ensuring successful onboarding, and driving long-term customer engagement. The role requires strong stakeholder management skills and the ability to drive product adoption and customer satisfaction.
Key Responsibilities
- Manage the end-to-end customer lifecycle, including onboarding, engagement, retention, and renewals
- Conduct product onboarding sessions, demos, and training for new customers
- Build and maintain strong relationships with clients, acting as the primary point of contact
- Understand customer goals and ensure the product delivers measurable value
- Monitor customer health metrics, usage patterns, and engagement levels
- Proactively identify risks and take action to prevent churn
- Drive renewals and upsell opportunities in collaboration with Sales teams
- Coordinate with Product, Engineering, and Support teams to resolve customer issues
- Conduct Quarterly Business Reviews (QBRs) and share performance insights
- Collect customer feedback and provide inputs for product improvement
Required Skills & Qualifications
- 4–7 years of experience in Customer Success / Account Management / Client Success
- Experience working in SaaS, Martech, or Product-based companies
- Strong communication and relationship management skills
- Experience handling B2B clients
- Proven ability to manage multiple customer accounts simultaneously
- Strong problem-solving and analytical skills
- Ability to explain technical concepts to non-technical users
- Experience in managing client expectations and resolving escalations
Shubham Vishwakarma
Full Stack Developer - Averlon
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Full Stack Developer - Averlon