About the Role
We are looking for a Customer Success Manager who will be responsible for managing client relationships, ensuring successful onboarding, and driving long-term customer engagement. The role requires strong stakeholder management skills and the ability to drive product adoption and customer satisfaction.
Key Responsibilities
- Manage the end-to-end customer lifecycle, including onboarding, engagement, retention, and renewals
- Conduct product onboarding sessions, demos, and training for new customers
- Build and maintain strong relationships with clients, acting as the primary point of contact
- Understand customer goals and ensure the product delivers measurable value
- Monitor customer health metrics, usage patterns, and engagement levels
- Proactively identify risks and take action to prevent churn
- Drive renewals and upsell opportunities in collaboration with Sales teams
- Coordinate with Product, Engineering, and Support teams to resolve customer issues
- Conduct Quarterly Business Reviews (QBRs) and share performance insights
- Collect customer feedback and provide inputs for product improvement
Required Skills & Qualifications
- 4–7 years of experience in Customer Success / Account Management / Client Success
- Experience working in SaaS, Martech, or Product-based companies
- Strong communication and relationship management skills
- Experience handling B2B clients
- Proven ability to manage multiple customer accounts simultaneously
- Strong problem-solving and analytical skills
- Ability to explain technical concepts to non-technical users
- Experience in managing client expectations and resolving escalations
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Title: ServiceNow Developer / Senior ServiceNow Consultant
Experience Required
6+ Years
Job Description
We are seeking an experienced ServiceNow professional with strong expertise in one or more ServiceNow modules, including ITSM, CSM, HRSD, ITOM, HAM, CMDB, SPM, or GRC. The ideal candidate should possess hands-on experience in designing, developing, configuring, and implementing ServiceNow solutions while collaborating closely with business and technical stakeholders.
Requirements
- 6+ years of experience working on the ServiceNow platform.
- Strong hands-on experience in ServiceNow development, configuration, and administration.
- Experience in one or more ServiceNow modules:
- ITSM (IT Service Management)
- CSM (Customer Service Management)
- HRSD (HR Service Delivery)
- ITOM (IT Operations Management)
- HAM (Hardware Asset Management)
- CMDB (Configuration Management Database)
- SPM (Strategic Portfolio Management)
- GRC / IRM (Governance, Risk & Compliance / Integrated Risk Management)
- Experience in Service Catalog, Workflows, Flow Designer, Business Rules, Client Scripts, UI Policies, ACLs, Notifications, Integrations, and Reporting.
- Strong understanding of ServiceNow platform architecture and best practices.
- Experience in designing scalable and maintainable ServiceNow solutions.
- Knowledge of REST/SOAP APIs and third-party integrations.
- Experience in Agile delivery methodologies.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and stakeholder management skills.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist (CIS) in any module.
- ServiceNow Certified Application Developer (CAD).
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- Exposure to cloud technologies and enterprise IT environments.
Responsibilities
- Gather and analyze business requirements and translate them into ServiceNow solutions.
- Design, develop, configure, and customize ServiceNow applications and modules.
- Implement workflows, catalog items, forms, UI policies, business rules, and integrations.
- Support end-to-end implementation, testing, UAT, deployment, and production support activities.
- Collaborate with business users, architects, and technical teams to deliver high-quality solutions.
- Perform root cause analysis and resolve complex technical issues.
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- Participate in code reviews, design reviews, and solution discussions.
- Create technical documentation, knowledge articles, and support documents.
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Good-to-Have Module-Specific Experience
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- HRSD: Employee Center, HR Case Management, Lifecycle Events
- ITOM: Discovery, Service Mapping, Event Management, Cloud Management
- HAM: Asset Lifecycle Management, Procurement, Inventory Management
- CMDB: Data Modeling, CI Management, Data Governance
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HTML/CSS
Angular (2+)
AngularJS (1.x)Position: Frontend Engg (Angular)
Exp Level: 2-4 years
Key Responsibilities
• Develop, test, debug and document new and existing components to ensure that our software meets business, quality and operational needs.
• Focus on scalability, speed, cross-browser compatibility, security, and availability of all applications and processes.
• Collaborate with peer organizations, devops, support organizations on technical issues and provide guidance.
• Work with a team to troubleshoot code level problems quickly and efficiently.
Required Skills:
• 2-4 years of professional software engineering experience in Angular
• Detail oriented and conscientious in implementing designs you have signed off on
• Self-motivator with strong communication skills
• Degree in computer science or a related field is preferred, but not required
• Designing and developing user interfaces using Angular best practices.
• Thorough knowledge of Angular modules, components, services, routing, web pack, material, flex box.
• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
• Good to have - Experience with Agile methodologies
• Integrating front end UI with constructed APIs.
• Experience with NgRx and Rxjs for state management and reactive programming.
• Familiarity with tools like GitHub and Azure.
Senior Cloud Engineer / Jr. Cloud Solutions Architect
Roles and Responsibilities
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Define, implement, deploy and maintain development, QA & production environments for cloud-based Azure architecture.
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Create a strategy for establishing a secure and well-managed enterprise environment in Azure
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Define and implement security architecture for production, ensure data security at all levels.
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Provision Infrastructure as code using Azure CLI Powershell ARM templates and or Terraform with Ansible or other tools.
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Develop scripts to automate the deployment of resource stacks and associated configurations
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Extend MLP standard systems management processes into the cloud including change, incident, and problem management
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Establish and implement monitoring and management infrastructure for both availability and performance management
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Implement observability patterns using Azure Monitor Azure Application Insights and Log Analytics Workspace.
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Provide internal training to the team.
Primary Skills/Requirements
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5+ years of experience in IT and infrastructure
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3+ years of experience in Azure design, support and management for a large-scale organization
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Experience in design and implementation of high availability architecture.
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Strong experience in Azure CLI Powershell and ARM Templates Terraform.
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Strong understanding of IT Security and related audits
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Experience with deploying applications on Linux - Ubuntu
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Should know Azure offerings (Storage, OS instances, Availability zones, DR, Load balancers, VPN tunnel, Application Gateway, etc.)Cloud monitoring Experience with Azure Log Analytics Azure Monitor.
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Experience with log collection tools and analysis, as well as infrastructure performance monitoring tools and optimization practices
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Microsoft Azure Certification MCSE: Cloud Platform and Infrastructure or equivalent certification would be an added advantage
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Experience with Postgres SQL Database
Behavioural
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Positive work ethics
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Ability to adapt to dynamic environment
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Time Management
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Team Player
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Communication skills
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Ability to work independently
Java
Spring Boot
Flutter
Ruby on Rails (ROR)• 2 - 5 years of experience building React and/or Mobile Applications
• 5-8 years working with microservices, API servers, databases, cloud-native development, observability,
alerting, and monitoring
• Deep exposure to cloud services, preferably Azure
• Preferably worked in the Finance/Retail domain or other similar domains with complex business
requirements.
• Hands-on skills combined with leadership qualities to guide teams.
Location – Bangalore, Mumbai, Gurgaon
Functional / Technical Skills:
• Strong understanding of networking fundamentals
o OSI Stack, DNS, TCP protocols
o Browser rendering and various stages of execution
• Good understanding of RESTful APIs, GraphQL and Web Sockets
• Ability to debug and profile Web/Mobile applications with Chrome DevTools or Native profilers
• Strong understanding of Distributed Systems, Fault Tolerance and Resiliency. Exposure to setting up
and managing Chaos is a plus.
• Exposure to Domain Driven Design (DDD), SOLID principles, and Data Modelling on various RDBMS,
NoSQL databases.
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measuring and validating the goals. Work with teams to implement and meet them.
• Create automation scripts to measure performance. Making this part of the CI/CD process.
• Good understanding of CNCF projects with a specific focus on Observability, Monitoring, Tracing,
Sidecars, Kubernetes
• Tuning of Cloud-native deployments with a focus on Cost Optimization.
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• Deep knowledge of at least 2 different programming languages and runtimes. Any two of Ruby, Python,
Swift, Go, Rust, C#, Dart, Kotlin, Java, Haskell, OCaml
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- Create Exclusive Distributors (minimum 4 in 4 months) in your respective areas of operation
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React.js
Javascript
jQueryHTML/CSS- Hands on Expert in UI/Front End Engineering/Development specifically React,
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Python
Django
Amazon Web Services (AWS)Job Responsibilities
Design and build from cloud-based products and services with massive scale and reliability Write clean and modular code primarily in Python to create multi tenant microservices Terabyte scale data per month with SLA end to end latency and tenant fairness
Build CICD based software development model with end-to-end ownership of code delivery - starting from design/architecture, coding, automated functional/integration testing and operating/monitoring the service in production.
Use relevant technologies and cloud services like Kafka, Redis, Mongo, RDS, Spark Streaming, Redshift, Airflow to build highly performant and scalable distributed systems
Design and develop data schema and access layer to optimally store and retrieve data
Stay up to date with the latest developments in cloud computing and incorporate relevant learnings to both product features and product architecture.
Preferred Qualifications
BS/Btech (Btech Preferred) in Computer Science, Computer Engineering, Information Technology
Preferred Technical Skills:
2- 6 years of software development experience with enterprise-grade software. Must have experience in building scalable, high-performance cloud services Expert coding skills in Python, Django
In Depth experience in AWS is mandatory
Expertise in building scalable event based asynchronous systems based on the microservices architecture
Experience working with docker and kubernetes
Experience with databases such as MongoDB, Redis, RDS, RDF, Graph DB, SPARQL etc. Experience with messaging technologies such as Kafka, Pulsar, SQS
Must have expertise in building REST APIs
Strong object-oriented designing and programming experience Experience in cloud object stores: S3, Cloud Storage, Blobs, etc. Desired Technical Skills:
Open source committer in related areas like cloud technologies, kubernetes, database etc Additional Skills
Great written and verbal communication
Ability to work geo distributed cross functional group
JavascriptReact.js
Redux/Flux
GitFull Stack Developer for a leading E-Commerce MNC
Job Responsibilities :
- Developing new user-facing features using React.js.
- Building reusable components and front-end libraries for future use.
- Translating designs and wireframes into high-quality code. Skills
- Strong proficiency in JavaScript, ES6 and it's newer specifications
- Thorough understanding of React.js and its core principles
- Experience with popular React.js workflows (such as Redux)
- Familiarity with RESTful APIs
- Experience working with preprocessing stylesheet language (LESS)
- Experience with common front-end development tools such as NPM, etc.
- Familiarity with GIT version control system.
- Ability to understand business requirements and translate them into technical requirements
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Full Stack Developer - Averlon