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Customer Success Analyst
Customer Success Analyst
Fundamentoai's logo

Customer Success Analyst

Lisha Chouhan's profile picture
Posted by Lisha Chouhan
0 - 1 yrs
₹5L - ₹6L / yr
Delhi
Skills
Generative AI
Customer Success
Problem solving
Interpersonal Skills

šŸ’» Position: Customer Success Analyst

šŸ“Location: Delhi(Panchsheel Park)

šŸ—“ļø Working Days: Monday to Friday

šŸ“Œ Experience Required: 0-1


About Fundamento:

We’re on a mission to reinvent how enterprises talk to their customers.

At Fundamento, we’re building voice agents that are transforming how India’s biggest lenders- like IIFL, Paytm, Hero Fin Corp, Shriram Finance, and Jio Financial Services- talk to their customers. Backed by Google, led by experienced entrepreneurs (Harvard, Oxford, Booth Alumni), and trusted by the financial service giants- this is your chance to work at the heart of AI revolution.


Role Overview:

This isn’t a traditional Customer Success role.

As part of our Customer Success team, you’ll sit at the intersection of AI, product, and real customer impact. You’ll work closely with enterprise clients, product and engineering teams, and AI systems to drive adoption, design better conversations, and turn insights into meaningful outcomes. You’ll get hands-on exposure to conversational design, prompt engineering, and problem-solving in a fast-moving startup environment- while shaping how businesses use AI to communicate with their customers.


Key Responsibilities:

ā— Design, optimize, and scale AI-driven bot workflows and conversation flows using tools like ChatGPT and internal prompt systems.

ā— Own customer outcomes by defining success metrics, driving adoption, and managing project timelines.

ā— Act as the voice of the customer, gather feedback, identify gaps, and work with cross-functional teams to improve the product.

ā— Build and manage strong relationships with enterprise clients, ensuring long-term value and engagement.

ā— Monitor agent performance, conduct audits, and continuously improve workflows using data and insights

ā— Experiment with new prompts, features, and tools before they go live


What We’re Looking For:

ā— 0–1 years of experience in customer-facing roles such as Customer Success, Business Development, Sales, Growth.

ā— Clear, confident, and empathetic communicator with strong presentation skills

ā— Structured problem-solver who can translate complex customer needs into actionable solutions

ā— Curious about AI and excited to work with modern AI tools (no coding required)

ā— Self-starter who takes ownership, manages projects independently, and follows through on outcomes

ā— Experience in SaaS, fintech, or early-stage startups is a plus


What We Offer:

ā— High-Impact Work: Directly shape how some of India’s top lenders engage with millions of

customers through AI voice agents.

ā— Ownership & Autonomy: Take charge of enterprise account growth and success, driving

adoption and measurable outcomes with full accountability.

ā— Learning & growth: Annual learning allowance of ₹10,000+, mentorship, and hands-on AI

exposure.

ā— Flexibility: WFH options twice a month, flexible hours, and competitive appraisal hikes.

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About Fundamentoai

Founded :
2020
Type :
Products & Services
Size :
20-100
Stage :
Raised funding

About

Dramatically improve business outcomes with Fundamento’s AI agent stack for lenders.
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Company social profiles

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