
Job ID: J007
About us:
Suntek.Ai is at the forefront of helping eCommerce businesses optimize their operations through
advanced AI solutions and comprehensive eCommerce store management. Our goal is to empower
online retailers with state-of-the-art technology that enhances efficiency and drives growth role
Job Description: Assistant Manager – CRM / Lifecycle Marketing & Analytics (Klaviyo)
Department:
Growth / Marketing
Location:
Remote
Reports to:
Head of Growth / Marketing Lead
Experience:
2–4 years (eCommerce / D2C CRM or lifecycle marketing)
Role overview
Own CRM
strategy + performance
for Email/SMS in
Klaviyo
—with emphasis on
lifecycle journeys,
segmentation strategy, experimentation, and reporting
.
Scope:
This role focuses on lifecycle automation, segmentation, experimentation, and reporting.
Key responsibilities
1) Lifecycle strategy (Flows)
Define lifecycle journeys and flow architecture (triggers, timing, exclusions, suppression,
guardrails)
Prioritize what to build/iterate based on business impact (repeat, conversion, churn
reduction)
Partner with execution resources to implement and QA
3) Segmentation strategy + platform expertise
Build a segmentation framework across lifecycle stage, customer value (RFM/LTV), intent
signals, affinity, engagement/fatigue
Implement segmentation cleanly in Klaviyo (event/property logic, dynamic updates,
exclusions/suppression)
Enable scalable personalization (conditional content/dynamic blocks)
4) Analytics & experimentation
Run a structured experimentation loop: hypothesis → design → run → analyse → decide →
document
Use the right methods: A/B/n, holdouts/control groups, cohort/time comparisons, journey
sequencing tests
Own weekly/monthly CRM reporting with insights + prioritized actions
5) Data collaboration
Ensure event tracking and data quality with Tech/Analytics (view, cart, checkout, purchase,
etc.)
Maintain consent preferences and list hygiene standards
Success metrics (KPIs)
CRM impact: revenue contribution trend, revenue per recipient / engaged subscriber
Flow impact: conversion lift, repeat purchase movement, win back effectiveness
Engagement health: CTR/CTOR trends, unsubscribe/complaint rate (trend-based)
Must-have
Strong hands-on knowledge of
Klaviyo
(flows, segments, templates, reporting/attribution
basics)
eCommerce lifecycle understanding + comfort with numbers
Strong planning, stakeholder management, and crisp communication
Good-to-have
HTML/CSS basics for templates
Shopify/GA4 familiarity; cohort/RFM comfort
SMS strategy experience
What We Offer
• Competitive salary
• Remote work flexibility with a supportive and collaborative team culture.
• Opportunities to work on innovative eCommerce projects with a global impact.
• Support for professional growth through training and development programs.
• Exposure to cutting-edge technology in the eCommerce domain.
Pls fill this form for further interview process :
https://forms.gle/ULfMecsvMAcDbvUN6

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