Date posted: January 22, 2026
Pay: ₹10,000.00 - ₹15,000.00 per month
Job description:
*Role Overview*
The Support Executive will act as the first point of contact for Jupsoft clients, providing prompt assistance, resolving day-to-day issues, and ensuring a smooth user experience with our ERP, CRM, and LMS products. The role requires excellent communication skills, problem-solving ability, and a strong customer-first approach.
*Key Responsibilities*
1. Handle customer queries via phone, email, chat, or ticketing system.
2. Provide timely solutions for user-level issues such as login, permissions, password resets, and navigation support.
3. Log, track, and close tickets while maintaining SLA compliance.
4. Escalate unresolved or complex issues to higher-level support when needed.
5. Maintain accurate documentation of issues and resolutions.
6. Assist clients in using ERP/CRM/LMS modules effectively.
7. Share product updates, FAQs, and knowledge base content with clients.
8. Contribute feedback on recurring issues to improve product quality and support processes.
*Requirements*
1. Proficiency in English (written and spoken).
2. Willingness for Travelling
3. Strong interpersonal and communication skills.
4. Ability to handle day-to-day client tickets with patience and empathy.
5. Customer-first attitude with focus on satisfaction.
6. Analytical and problem-solving skills.
7. Exposure to School ERP/CRM/LMS is an added advantage.
8. Required Experience- 1 year
Job Type: Full-time
Experience:
- Customer support: 1 year (Preferred)
Language:
- English (Required)
Willingness to travel:
- 50% (Required)
Work Location: In person
Shubham Vishwakarma
Full Stack Developer - Averlon
About Jupsoft Technologies Pvt Ltd
About
A 20 Years old trusted EdTech, Jupsoft Technologies Pvt Ltd having 1000+ clients across India, offering solutions on AWS hosted application including (LMS + ERP + LMS + Digital Content) for Schools, colleges and Coaching Centers that automates all processes of all academic & non-academic operations and ensuring transparency across all departments. Best EdTech Solution for better communication & ROI.
Candid answers by the company
Jupsoft Technologies Pvt. Ltd. is a leading IT solutions provider based in Noida, specializing in ERP, LMS, and CRM solutions for the education sector. Established in 2004, Jupsoft has been empowering schools, colleges, and universities with innovative software that simplifies operations and enhances learning experiences.
Our flagship products include School ERP, College ERP, Learning Management System (LMS), and Education CRM, along with custom software development, web and mobile app development, and interactive flat panel solutions.
With a strong focus on innovation, reliability, and client satisfaction, Jupsoft delivers well-researched, scalable, and user-friendly solutions to help institutions achieve digital transformation and operational excellence.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon