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ORM Executive

Rohit Gupta's profile picture
Posted by Rohit Gupta
1 - 3 yrs
₹3L - ₹5L / yr
Gurugram
Skills
Social Media Marketing (SMM)
ORM
Customer Relationship Management (CRM)
Digital Marketing
Online Reputation Manangement
Presentation Skills
MS-Office

Role Objective

​As an ORM Executive, you will be the "digital guardian" of our brand. You will monitor, manage, and improve our brand’s perception across social media, review sites, and search engines. Your goal is to foster positive customer sentiment while swiftly mitigating negative narratives and potential crises.


​Key Responsibilities

​Active Monitoring: Track brand mentions, reviews, and discussions across social media (Instagram, X, LinkedIn, Reddit), Google My Business (GMB), and industry-specific forums.

​Response Management: Draft and post professional, empathetic, and on-brand responses to both positive and negative customer feedback within defined Turnaround Times (TAT).


​Crisis Mitigation: Identify high-risk comments or trending negative topics and escalate them to the PR/Marketing leads for immediate action.


​Sentiment Analysis: Categorize online mentions (Positive, Neutral, Negative) and provide weekly reports on sentiment trends and recurring customer pain points.



Required Skills & Qualifications

​Experience: Minimum 1 year of dedicated experience in ORM or Digital Customer Support.


​Communication: Exceptional written English with the ability to adapt tone (from professional to witty) based on the situation.


​Soft Skills: A "thick skin" for handling online trolls/hatred and a solution-oriented mindset.

​Tech Savvy: Basic understanding of SEO (to understand how reviews impact search rankings).

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Famepilot Internet Private Limited

Founded :
2018
Type :
Product
Size :
0-20
Stage :
Bootstrapped

About

Famepilot is an AI/ML-powered cloud Platform for businesses and brands to monitor and manage their customers feedback across all online (Search, Listing, Social, Review sites, and Online surveys) and offline (on-premise survey, kiosk, on tablets and paper forms) channels. Businesses of any size, from 1 location to 10,000+ locations can utilize the platform to uplift their customer experience, engagement, and reputation. We gather real-time ratings & reviews and convert them into actionable insights for businesses using AI-based recommendation engine. We believe listening to customers is the most fundamental activity to succeed in any business. Famepilot closes the sales cycle loop by asking the customer feedback post-transaction, and helping businesses responding on-time. Famepilot converts reviews into revenue. Famepilot is a strategic and thoughtful start-up in Online Reputation Space with decades of combined industry experience.
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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