Digital Project Manager

Job Summary 

Project Manager is responsible for planning, executing, monitoring, and successfully delivering technology projects within agreed scope, timeline, budget, and quality standards. The role requires close coordination with business stakeholders, technical teams and senior management to ensure projects achieve their intended business outcomes. 

Key Responsibilities 

• Define project scope, objectives, deliverables, timelines, and success criteria.  
• Develop and maintain detailed project plans, schedules, budgets, and resource requirements.  
• Lead cross-functional teams including developers, infrastructure, QA, and business analysts.  
• Coordinate release planning, sprint goals, release timelines, dependencies, and deployment activities. 
• Manage project scope, risks, issues, dependencies, and change requests.  
• Track project progress and provide regular status reports to stakeholders and management.  
• Identify potential risks and implement appropriate mitigation and contingency plans.  
• Coordinate requirements gathering and ensure alignment between business and technical teams.  
• Facilitate project meetings, reviews and steering committee meetings.  
• Ensure projects follow organizational IT governance, security, compliance, and quality standards.  
• Coordinate testing, deployment, implementation, and transition to operational teams.  
• Manage stakeholder expectations and resolve conflicts or escalated issues.  
• Manage testing, deployment, documentation, and project closure.  
• Conduct project closure activities and evaluate project performance and outcomes.  

Required Qualifications 

• Minimum 8 years of experience in IT project management or a related technology role.  
• Proven experience managing end-to-end IT projects.  
• Strong understanding of project management methodologies such as Agile, Scrum, Waterfall, or hybrid methodologies.  
• Experience with project management tools such as Jira, Azure DevOps, Microsoft Project, Smartsheet, or similar platforms.  
• Strong knowledge of software development lifecycle (SDLC), IT infrastructure, cloud technologies, or enterprise applications, depending on the project portfolio.  
• Strong communication, leadership, organizational, and problem-solving skills.  

Key Skills 

• Project planning and execution  
• Stakeholder management  
• Risk and issue management  
• Budget and resource management  
• Agile/Scrum methodology  
• Change management  
• Team leadership  
• Negotiation and conflict resolution  
• Reporting and documentation  
• Strategic thinking and problem solving 

Require Experience : Minimum 8 years

Location : Indore -Onsite

Interview mode : Virtual

Project Manager

Location: Dewas / Indore (Work from Office)

Experience: 3–5+ Years

Job Overview

We are looking for an experienced Project Coordinator to lead and manage Shopify development projects from initiation to successful delivery. The ideal candidate should have excellent communication skills, strong leadership abilities, and a thorough understanding of the Shopify ecosystem.

Key Responsibilities

• Manage end-to-end Shopify project execution and ensure timely delivery.
• Coordinate with clients, developers, designers, QA, and stakeholders.
• Gather and analyze project requirements and define project scope.
• Plan project timelines, allocate resources, and monitor project progress.
• Conduct client meetings, provide project updates, and manage expectations.
• Identify project risks, resolve issues, and ensure quality deliverables.
• Maintain project documentation and prepare regular status reports.
• Ensure projects are delivered within scope, budget, and timeline.

Required Skills

• 3–5+ years of experience in IT Project Management.
• Strong understanding of the Shopify ecosystem, Shopify Plus, and eCommerce workflows.
• Experience managing Shopify development projects.
• Hands-on experience with Agile/Scrum methodologies and project management tools such as Jira, ClickUp, Trello, or Asana.
• Excellent client handling, leadership, problem-solving, and decision-making skills.
• Excellent verbal and written English communication skills.
• Ability to manage multiple projects in a fast-paced environment.
• Must be comfortable working in the US shift (2:30 PM – 12:00 AM IST).

Qualifications

• Bachelor's degree in Engineering (B.Tech) or a related field.
• PMP, Scrum Master, or Agile certification is an added advantage.

Mactores is the agent-native AWS modernization firm. We ship modernization to production in weeks — data platforms migrated, applications refactored, AI agents running against real data. Our delivery is built on the agent platform built by our team, and executed by forward-deployed engineers who own outcomes end-to-end. Fixed-date commitments. Real production systems. Retired legacy.

We are an AWS Premier Tier Services Partner with the AWS Agentic AI Specialization, seven AWS Consulting Competencies (including Migration and Modernization, Data and Analytics, Machine Learning, and AI Services), and seventeen AWS Service Validations. Our named production customers include Synaptics, Flipboard, Poshmark, Tilia, KlearTrust, and Safaricom.

Most modernization work doesn't ship. Ours does. That's the job.

Mactores is looking for a Project Manager who will own the delivery, which means scope, timelines, budget, and the team's sprint execution — not just facilitation. The ideal candidate will run the daily, sprint, and client cadences for distributed engineering teams across India and three US timezones, translate fluently between engineering and business stakeholders, and push back on scope creep with data.

We are looking for a PM who gets things done — the person who personally removes blockers, drives escalations to closure, and makes sure no risk reaches the client as a surprise. 

Note: This role is not for you.

• If your default is to forward messages between the client and engineering.
• Your role has primarily been reporting/coordination without delivery or ownership.
• You have only facilitated agile ceremonies without driving delivery outcomes.
• Sprint ownership and execution were largely driven by a Business Analyst or Product Owner in your previous roles.

What you will do

• Build the project plan in Smartsheet from the Solutions Architect's scope of work — real dependencies, a defensible critical path, and sprint boundaries overlaid on the timeline.
• Track scope, hours, and budget in real time. Flag burn-rate risk early and push back on scope creep with numbers, not gut feel.
• Maintain a live risk register. Identify risks before they become issues, surface the right ones to the client at the right time, and drive mitigation actively.
• Maintain a live RAID log (Risks, Assumptions, Issues, Dependencies) along with an action tracker to ensure clear ownership, accountability, and timely closure.
• Run crisp daily stand-ups, sprint planning, and sprint retrospectives that produce decisions, not discussions.
• Remove sprint blockers personally. Chase the client-side data dependency, escalate the stuck cloud permission, redirect pulled resources — do not let "waiting on" sit in a log for days.
• Handle sprint-level risks in real time: reprioritize, descope, swap stories, or escalate before commitments slip.
• Keep trackers honest. Action items have owners and dates; delays are visible and followed up on time.
• Translate technical progress into business language for the customer, and business priorities into clear, estimable requirements for engineers.
• Facilitate internal and external architecture reviews across India and three US time zones; document decisions and circulate them the same day.
• Produce weekly customer status updates that a senior business leader can absorb in 90 seconds — RAG colors backed by evidence, not sentiment.
• Own customer escalations end-to-end and drive them to resolution. Communicate status, risks, and decisions needed — proactively, not reactively.
• Onboard engineers on customer systems, scope, process, deliverables, and documentation standards.
• Create kick-off presentations, project charters, and tracking mechanisms in collaboration with the customer.
• Maintain meeting notes, recorded calls, and a clean project documentation library.
• Review and approve timesheets and leaves; keep capacity planning and team calendar management accurate.
• Negotiate scope changes with data. Produce formal change requests with impact analysis — hours, timeline, trade-offs, options — before anyone commits the team to additional work.
• Drive sprint predictability using velocity planning and burndown tracking; ensure commitments are realistic and consistently met.
• Conduct backlog refinement sessions in collaboration with Principal Consultants or Technical Leads to ensure stories are clear, prioritized, and estimable.

What are we looking for

• 3+ years of delivery experience on cloud engineering or data engineering projects.
• 3+ years as a Project Manager working with customers in US timezones.
• Hands-on fluency with Smartsheet, Jira / Confluence, and Clockify — you can stand up the tooling on day one.
• Excellent written and spoken communication, facilitation, negotiation, and coaching skills; able to hold your ground with a skeptical client engineering director and coach a junior engineer in the same afternoon.
• Strong prioritization and problem-solving instincts. You make trade-offs explicit rather than quietly absorbing them.
• A demonstrable track record of driving outcomes — not just reporting on them.
• Demonstrated experience managing at least one fixed-bid project end-to-end, including scope change negotiation with clients. 
• Strong understanding of Agile delivery metrics such as velocity, burndown, and sprint predictability, and the ability to use them to drive execution.
• Comfortable operating in ambiguous, fast-changing environments where requirements evolve, and expected to bring structure proactively.

You will be preferred if you posses

• Experience managing Data Lake projects on AWS.
• Professional Scrum Master™ (PSM) certification.
• Managing Jira Projects certification.
• Smartsheet certification.

As the Digital Product Manager, you will be responsible for defining product requirements, managing the product roadmap, coordinating software development, and ensuring the successful delivery of new features and enhancements. In addition, you will own the day-to-day management of the Open Axis website, including content updates, UI improvements, deployments, maintenance, and performance optimization.

You will work closely with business stakeholders, external technology partners, and internal teams to build digital solutions that enhance customer experience and support the company's long-term growth.

Key Responsibilities

Product Strategy & Management

Own and manage the product roadmap in alignment with business objectives and strategic priorities.

Gather, analyze, and document business requirements from internal and external stakeholders.

Translate business requirements into user stories, functional specifications, workflows, and detailed acceptance criteria.

Manage and prioritize the product backlog based on business value and customer needs.

Coordinate feature planning, sprint execution, testing, bug resolution, and production releases.

Conduct User Acceptance Testing (UAT) and ensure all releases meet business and quality standards.

Identify opportunities to improve user experience, operational efficiency, automation, and overall platform performance.

Maintain comprehensive product documentation, workflows, release notes, and functional specifications.

Website & Digital Platform Management

Own the day-to-day maintenance, administration, and continuous improvement of the Open Axis corporate website built using Node.js and React.

Independently implement website content updates, UI enhancements, bug fixes, and minor-to-medium complexity feature improvements.

Monitor website performance, uptime, responsiveness, security, SEO, and overall user experience.

Troubleshoot website issues and ensure minimal downtime through proactive monitoring and timely resolution.

Manage website deployments, version control, backups, hosting infrastructure, SSL certificates, DNS records, and domain administration.

Coordinate with marketing and leadership teams to publish landing pages, announcements, product updates, and new website content.

Ensure the website follows modern SEO practices, accessibility guidelines, performance optimization techniques, and security standards.

Maintain technical documentation for deployments, configurations, updates, and website infrastructure.Technical Coordination & Vendor Management

Serve as the primary point of contact between Open Axis and external technology partners.

Coordinate software development activities, feature implementation, bug fixes, testing, and production deployments.

Minimum 4 to 5 years of experience in Product Management, Digital Product Management, Business Analysis, or a similar role.

Proven experience managing web-based products or digital platforms throughout the complete product lifecycle.

Hands-on experience maintaining and supporting websites built using Node.js and React.

Experience working with software development teams and external technology vendors.

Strong experience coordinating website maintenance, deployments, feature releases, bugtracking, and enhancements.

Experience working in Agile environments using tools such as Jira, Confluence, or similar projectmanagement platforms.

Experience troubleshooting and implementing minor-to-medium complexity websiteenhancements independently.

Experience managing website hosting, SSL certificates, DNS records, cloud infrastructure,backups, and production deployments.

Experience with B2B marketplaces, e-commerce, SaaS, logistics, supply chain, or fintechplatforms will be an advantage.

Experience with cloud hosting platforms such as AWS, Azure, DigitalOcean, or similar ispreferred.

Educational Qualifications

Bachelor's degree in Computer Science, Information Technology, Software Engineering, Computer Engineering, or a related technical discipline.

An MBA in Product Management, Technology Management, Operations, Information Systems, or a related field will be an added advantage.

Strong understanding of:

Modern web application architecture

REST APIs

Databases

Software Development Life Cycle (SDLC)

Agile development methodologies

Hands-on experience with Node.js and React is mandatory for this role. Technical Skills

JavaScript (ES6+)

HTML5

CSS3

Git / GitHub

REST APIs

SQL / NoSQL databases

Jira / Confluence

Website deployment and hosting

Cloud platforms (AWS, Azure, DigitalOcean, or similar)

SEO fundamentals and website performance optimization

Core Competencies

Strong business analysis and requirement gathering skills.

Excellent stakeholder and vendor management capabilities.

Strong analytical thinking and problem-solving abilities.

Experience writing user stories, acceptance criteria, and functional specifications.

Excellent communication, documentation, and presentation skills.

Strong understanding of Agile software development practices.

Ability to manage multiple priorities in a fast-paced startup environment.

High ownership mindset with the ability to work independently.

Strong cross-functional collaboration and decision-making skills.

Attention to detail and commitment to delivering high-quality digital products.

Strong IT Project Manager Profile with cross-functional delivery and Agile/Scrum ownership and Insurance domain exposure

2

Mandatory (Experience 1): Must have 6+ years of proven experience as an IT Project Manager, with atleast the recent 3+ years in insurance industry leading cross-functional teams and delivering IT projects on time, within scope, and within budget

3

Mandatory (Experience 2): Must have experience collaborating with business, development, QA, and architecture teams to define project goals and success criteria

4

Mandatory (Experience 3): Must have hands-on experience facilitating sprint planning, backlog grooming, and daily stand-ups for efficient Agile/Scrum execution

5

Mandatory (Experience 4): Must have experience monitoring project performance, identifying and resolving risks and issues, and maintaining detailed project documentation (charters, plans, status reports)

6

Mandatory (Experience 5): Must have experience mentoring and leading a team of developers

7

Mandatory (Skill 1): Must have strong command of Agile, Scrum, and Waterfall methodologies (Fixed Bid project experience a plus)

8

Mandatory (Skill 2): Must have excellent stakeholder management and interpersonal/communication skills to engage senior management and clients

9

Mandatory (Skill 3): Must have strong analytical thinking — able to analyse complex problems, identify solutions, and make informed decisions

10

Mandatory (Tools): Must be hands-on with JIRA, MS Project, and similar tools

11

Mandatory (Domain): Insurance domain expertise — IT projects within insurance, with an understanding of processes, regulations, and customer needs

12

Mandatory (Note): Candidate should be willing to work during EST shift (9.30 PM-6.30 AM) if needed as the client is based in US and they have US clients

13

Preferred (Commercial): Experience managing gross margins, project cost, P&L, and profitability.

14

Preferred (Certification): PMP, PRINCE2, or Scrum Master certification

15

Preferred (Domain Knowledge): Familiarity with digital transformation, automation, and emerging technologies in insurance

Supercharge Your Career as a Technical Project Manager at Technoidentity!

At Technoidentity, we're a Data & AI product engineering company with over 15 years of expertise in building durable digital products, intelligent enterprise solutions, and scalable Data & AI platforms. As we continue expanding globally, it's the perfect time to join our team of tech innovators and make a lasting impact.

What’s in it for You?

We are looking for a seasoned, techno-functional Project Manager who can own end-to-end delivery for multiple projects while building and growing a high-performing team of 15–18 people. This is a hands-on project management role that blends three dimensions: delivery excellence (on-time, first-time-right, within scope and cost), customer partnership (building trusted relationships and delivering measurable business impact), and people leadership (developing, upskilling, and growing your team).

The ideal candidate is equally comfortable in a technical design discussion, a customer QBR, and a career conversation with a team member.

What Will You Be Doing?

Key Responsibilities

1. Delivery Execution & Ownership

• Own end-to-end delivery of projects/releases — on-time, first-time-right, and within the agreed cost, timeline, and scope.
• Drive project and release planning, including work breakdown, estimation, resource planning, dependency mapping, and risk-adjusted scheduling.
• Track and manage scope changes with disciplined change control; balance customer asks against commercial and timeline commitments.
• Proactively identify delivery risks and drive mitigation before they become escalations.

2. Quality & Continuous Improvement

• Define, track, and report quality metrics (defect density, leakage, first-time-right rate, SLA adherence, velocity/predictability).
• Institutionalize first-time-right practices: reviews, definition of done, test coverage, and release readiness gates.
• Drive continuous improvement through retrospectives, root-cause analysis, and measurable corrective actions carried into subsequent releases.

3. Customer & Stakeholder Management

• Build and deepen relationships with customer stakeholders at working and leadership levels; act as a trusted delivery partner, not just a status reporter.
• Own the cadence of customer communication — Weekly Status Reports (WSR), Monthly Business Reviews (MBR), and Quarterly Business Reviews (QBR) — with crisp, data-backed narratives on progress, risks, and value delivered.
• Build deep business and domain knowledge of the customer and the projects under the client portfolio; use that context to anticipate needs, shape solutions, and identify growth opportunities.
• Manage expectations transparently — communicate early on risks, trade-offs, and course corrections.

4. Governance, Reporting & Delivery Standards

• Ensure adherence to organizational delivery standards, processes, and governance frameworks across all projects.
• Maintain rigorous delivery hygiene: minutes of meetings, action-item tracking to closure, and up-to-date RAID logs (Risks, Assumptions, Issues, Dependencies).
• Provide accurate and timely internal reporting — project health, margins, utilization, staffing, and escalations — to delivery leadership.
• Work in synergy with support functions (HR, Talent Acquisition, Finance, IT, Operations) for staffing, invoicing, compliance, and enablement needs.

5. People Leadership & Development

• Manage, mentor, and grow a team of 15–18 engineers and leads — spanning goal setting, regular 1:1s, performance management, and career development conversations.
• Build individual upskill plans aligned to project needs and career aspirations; track progress and create stretch opportunities.
• Develop a leadership pipeline by identifying and grooming leads and anchors within the team.
• Foster a culture of customer-first, ownership, accountability, and continuous learning; manage performance issues early, fairly, and constructively.
• Drive team engagement, retention, and recognition.

6. Techno-Functional Contribution

• Participate credibly in solution and architecture discussions; challenge estimates and technical approaches where needed.
• Translate business requirements into technical direction for the team, and technical constraints into business language for the customer.
• Stay current with engineering practices (Agile/Scrum, DevOps, CI/CD, cloud, and AI-assisted development) and drive their adoption where they improve delivery outcomes.

Requirements

What Makes You the Perfect Fit?

• 8–10 years of overall experience in IT services, with at least 3–4 years managing delivery and teams of 12+ members.
• Strong techno-functional profile: an engineering background with hands-on technical experience earlier in the career, now combined with delivery and domain depth.
• Proven track record of on-time, within-budget delivery across multiple releases or projects.
• Demonstrated experience running customer governance cadences (WSR/MBR/QBR) and managing senior client stakeholders.
• Solid command of estimation techniques, release planning, quality metrics, and delivery governance artifacts (RAID logs, MoM, action trackers, status dashboards).
• Experience with Agile/Scrum and hybrid delivery models; working knowledge of tools such as Jira, Azure DevOps, or equivalent.
• Strong people-management credentials: performance management, upskilling, career development, and conflict resolution.
• Excellent written and verbal communication — able to produce crisp executive-level reporting and lead difficult conversations with confidence and empathy.

Good to Have

• PMP, PRINCE2, CSM/PSM certification.
• Exposure to AI-assisted delivery practices and productivity tooling.
• Domain exposure (e.g., energy/utilities, real estate, or public sector).
• Experience contributing to presales, account growth, or delivery excellence initiatives.

Education

• Bachelor's degree in Engineering / Computer Science or equivalent; MBA or equivalent management qualification is a plus.

Develop detailed project plans, timelines, and resource allocation.

Lead cross-functional teams in project execution.

Ensure project milestones and objectives are met within the specified timeframe.

Conduct regular project status meetings, updating stakeholders on progress, risks, and changes.

Work closely with business leaders, IT teams, regulatory authorities, and external vendors.

Communicate effectively with stakeholders to align on project goals and expectations.

Manage expectations and ensure transparent reporting on project health, issues, and risks.

Ensure all IT projects comply with pharmaceutical regulatory standards such as GxP, 21 CFR Part 11, and other relevant industry guidelines.

Collaborate with quality assurance and regulatory teams to ensure proper documentation and validation processes are followed.

Identify potential project risks and develop mitigation strategies.

Track and resolve project issues in a timely manner.

Escalate significant risks and issues to senior management when necessary.

Oversee the implementation of IT systems, including ERP, CRM, LIMS, and other specialized pharma systems.

Collaborate with technical teams to ensure seamless integration and compliance with pharma operations.

Lead and motivate a team of IT professionals, business analysts, and technical specialists.

Foster a collaborative environment, ensuring cross-functional communication and teamwork.

Provide guidance and mentoring to team members to support their professional growth.

Eligibility:

Bachelor’s degree in computer science, Information Technology, Business Administration, or related field. Master’s degree is a plus.

3+ years of experience in IT project management, preferably in the pharmaceutical industry.

Strong knowledge of pharmaceutical regulations (e.g., GxP, 21 CFR Part 11).

Experience managing ERP, CRM, LIMS, or other pharma-specific IT systems.

Strong leadership, communication, and organizational skills.

Ability to manage multiple projects and stakeholders simultaneously.

Ability to work in a fast-paced, regulated environment with strict compliance requirements.

Job Type: Full-time

Pay: ₹70000-75000 pm

About Us

We believe the future of software development is AI-native — where engineers operate at a higher level of abstraction and quality remains non-negotiable. 

Incubyte is a software craft consultancy where the “how” of building software matters as much as the “what”.  

We partner with companies of all sizes, from helping enterprises build, scale, and modernize to early-stage founders bring their ideas to life. 

Our engineers operate in an AI-native development model, using AI as a collaborator across the SDLC to accelerate development while upholding the discipline of software craftsmanship. Guided by Software Craftsmanship and Extreme Programming practices, we build reliable, maintainable, and scalable systems with speed, without compromising quality. If this way of building software resonates with you, we’d like to talk. 

Our Guiding Principles 

These principles define how we work at Incubyte. They are non-negotiable. 

Relentless Pursuit of Quality with Pragmatism 

  We build high-quality systems without losing sight of delivery. 

Extreme Ownership 

  We take responsibility end-to-end for decisions, execution, and outcomes. 

Proactive Collaboration 

  We collaborate closely, challenge each other, and solve problems together. 

Active Pursuit of Mastery 

  We continuously improve our craft and raise our bar. 

Invite, Give, and Act on Feedback 

We seek, give, and act on feedback to get better every day. 

Ensuring Client Success 

We act as trusted partners and focus on real outcomes, not just output. 

Job Description

This is a remote position.

Experience Level

This role is ideal for professionals with a technical/engineering background who have transitioned into program management, client-facing, or pre-sales roles. We're looking for someone who can operate with minimal oversight, thrives in ownership-driven environments, and is equally comfortable in a room with engineers as in a room with clients evaluating a partnership.

What You'll Do as Account Manager

• Manage and drive technical programs from initiation to delivery, ensuring projects are completed on time, within scope, and to a high standard of quality
• Collaborate effectively with engineering, product, and other cross-functional teams to define project requirements, scope, and timelines
• Proactively identify and mitigate risks and dependencies, escalating issues as needed
• Track and communicate project status, progress, and key milestones to stakeholders
• Facilitate clear communication and alignment across teams
• Identify opportunities within existing and prospective client engagements, and pitch Incubyte's value add clearly — going beyond jargon to articulate real business impact
• Build and maintain trust with clients through consistent, high-quality communication and delivery
• Contribute to the continuous improvement of our program management processes

Requirements

What You'll Bring

• A dev background — enough technical depth to understand engineering trade-offs, speak credibly with engineers, and translate technical work into business value
• A strong desire to learn, take ownership, and collaborate effectively
• Excellent communication and interpersonal skills — not just fluency in language, but the ability to communicate at the right level of abstraction and add real value in every conversation
• Prior experience in sales or a client-facing capacity, with a demonstrated ability to identify opportunities and sell — pitching value, not just capability
• Proven ability to manage projects and deliver results
• Strong problem-solving skills and the ability to independently define and execute tasks
• Technical/Engineering background or MBA preferred
• Understanding of Agile methodologies, Scrum, and Sprints is a plus
• Familiarity with tools like Jira and Confluence is a plus
• Comfort working in a high-ownership.

What We Value

• Extreme ownership – you take responsibility for outcomes and drive work end-to-end
• Ability to execute independently and define problems, not just solve assigned tasks
• A strong product mindset – willingness to talk to customers, understand problems deeply, and define direction when needed
• The ability to build trust and sell value, not just deliver output
• High standards, autonomy, and a bias toward action.

Benefits

Life at Incubyte

​

We are a remote-first company with structured flexibility. Teams commit to shared rhythms during core hours, ensuring smooth collaboration while maintaining autonomy. Twice a year, we come together in person for a co-working sprint and once a year for a retreat - with all travel expenses covered. 

Our environment is built for crafters: pairing, refactoring, experimenting with AI, and pushing the boundaries of software excellence. We are all lifelong learners, and our work is our passion. 

​

Perks

• Dedicated learning & development budget. 
• Sponsorship for conference talks. 
• Comprehensive medical & term insurance. 
• Employee-friendly leave policies. 
• Home Office fund 
• Medical Insurance 

About the company : Kings Digital is a leading digital marketing company dedicated to delivering high-quality, result-oriented digital solutions and believe in exceeding the expectations of every business and entrepreneur we collaborate with. We provide professional, creative and effective engaging content that drives traffic, boosts engagement, and promotes brand loyalty. We are currently looking for a talented and passionate Client Success Manager to join our team and be part of our exciting journey!

Role Overview

The Client Strategy Manager is responsible for managing the complete lifecycle of client projects — from onboarding and requirement gathering to strategy, execution coordination, client communication, performance tracking with team, approvals, and ongoing growth.

This role acts as the central bridge between clients, internal marketing teams, creative teams, developers, SEO specialists, paid media teams, and management, ensuring that projects move forward according to business objectives, timelines, budgets, and quality standards.

Key Responsibilities:

1. Client Account Management:

• Serve as the primary point of contact for assigned clients.
• Build and maintain strong, professional client relationships.
• Understand client businesses, services, target audiences, competitors, challenges, and growth objectives.
• Conduct regular client communication through email, WhatsApp, meetings, and project channels.
• Translate client requirements into clear internal tasks and actionable deliverables.
• Follow up with clients for approvals, assets, access, payments, content, feedback, and pending decisions.
• Keep clients informed about project progress, upcoming activities, delays, dependencies, and completed work.
• Handle client concerns professionally and coordinate internally to resolve issues.
• Maintain a proactive communication approach rather than waiting for clients to ask for updates.
• Identify opportunities to improve client satisfaction, retention, and overall account value.
• 
  

2. Client Onboarding & Project Initiation

• Manage the initial onboarding process for new clients.
• Collect required business information like branding assets, website access, Google Business Profile access, social media access and other project requirements.
• Prepare and share access/requirement sheets.
• Coordinate payment confirmation and project onboarding requirements.
• Ensure projects are properly onboarded into the internal CRM/project-management system.
• Establish project scope, deliverables, responsibilities, timelines, and dependencies.
• Coordinate internal kickoff activities between relevant departments.
• Ensure the team has sufficient information and resources before beginning execution.

3. Project Management:

• Manage multiple client projects simultaneously.
• Create, prioritize, and track internal tasks.
• Coordinate deadlines across multiple departments.
• Monitor project dependencies and identify blockers.
• Follow up with team members on pending tasks.
• Escalate critical delays or issues to management.
• Maintain project momentum and ensure deliverables are completed within agreed timelines.
• Coordinate internal meetings, standups, reviews, and project discussions.
• Prepare meeting notes, MOMs, action items, and follow-ups.
• Maintain visibility over project status from initiation to completion

4. Financial & Commercial Coordination:

• Coordinate with finance regarding invoices, payment confirmations, renewals, and outstanding payments.
• Follow up with clients regarding pending payments where required.
• Track hosting renewals and recurring service requirements.
• Identify opportunities for additional services and account expansion.
• Support upselling and cross-selling of relevant agency services.
• Ensure commercial commitments remain aligned with actual project scope.

5. Quality Assurance:

Before deliverables are shared with clients:

• Review content for accuracy and completeness.
• Check design consistency.
• Verify branding.
• Review website functionality.
• Check SEO implementation.
• Review creative quality.
• Confirm client requirements have been addressed.
• Identify missing elements or inconsistencies.
• Ensure deliverables meet agency standards.

The objective is to act as a quality-control layer between internal execution and client delivery.

6. Working Hours & International Client Coordination:

• Primarily operate within standard office working hours while maintaining flexibility based on client requirements.
• Attend occasional meetings or client calls outside standard office hours to accommodate international clients across Canada, Australia, the United States, and other international time zones.
• Coordinate with international clients when required for project discussions, approvals, strategy sessions, presentations, and urgent matters.
• Demonstrate flexibility in managing different time zones while ensuring client communication and project requirements remain on schedule.
• Outside-office-hour meetings are generally scheduled based on client availability in advance, project requirements, and business priorities, rather than as a fixed extended working schedule.

Educational Qualification & Experience:

• Bachelor's degree in Marketing, Digital Marketing, Business Administration, Communications, Management, or a related field.
• A postgraduate qualification in Marketing, Business Management, Digital Marketing, or a related discipline is an added advantage.
• Strong written and verbal English communication.
• 1-3+ years of experience in digital marketing, client servicing, account management and project management.
• Experience managing multiple clients and projects simultaneously.
• Experience working with international clients, preferably across Dubai, Canada, Australia, the United States, and other international markets.

Ideal Candidate Profile:

The ideal person for this role should be:

• Highly organized and proactive.
• Comfortable managing multiple projects simultaneously.
• Strong in client communication.
• Comfortable working with technical and non-technical teams.
• Business-minded rather than task-oriented.
• Able to understand both marketing strategy and execution.
• Comfortable with ambiguity and changing priorities.
• Strong at follow-ups and accountability.
• Detail-oriented without losing sight of the bigger picture.
• Curious about AI and emerging marketing technologies.
• Comfortable taking ownership of problems instead of simply escalating them.
• Able to convert client requirements into structured internal execution.

Work Location: In person

Strong Technical Project Manager Profile with hands-on delivery ownership and technical depth

2

Mandatory (Experience 1): Must have 8+ years of experience, including 4+ years leading cross-functional software product delivery across multiple medium-sized companies

3

Mandatory (Experience 2): Must have proven experience delivering software projects from concept through production in a service-delivery environment within a mid-sized organisation.

4

Mandatory (Experience 3): Must have strong experience with Agile/Scrum, estimation techniques, release planning, and end-to-end project execution — including release readiness, production rollouts, rollback planning, hypercare, and customer acceptance.

5

Mandatory (Experience 4): Must have experience managing multiple workstreams, cross-team dependencies, and stakeholders in fast-paced environments, and building/managing project teams from initiation to delivery.

6

Mandatory (Experience 5): Must have experience with integrations (REST APIs, IdP, payment gateways, CRM, ERP, POS) and familiarity with CI/CD, cloud (AWS/Azure/GCP), and the deployment lifecycle

7

Mandatory (Experience 6): Must have experience working with global customers (US/EU) in a customer-facing delivery role, with international exposure.

8

Mandatory (Tech skill 1): Must have a high-level understanding of backend systems, REST APIs, and microservices architecture (Node.js exposure preferred), plus system design principles (scalability, reliability, fault tolerance, performance).

9

Mandatory (Tech skill 2): Must be able to participate in architecture discussions, review technical proposals, evaluate trade-offs, and constructively challenge engineering decisions.

10

Mandatory (AI): Must have experience using AI tools (e.g. Claude, GitHub Copilot) to improve delivery productivity.

11

Mandatory (Communication): Must have excellent written and verbal communication with engineering teams, business stakeholders, customers, and leadership.

12

Mandatory (Company): Must come from a mid-level service company.

13

Mandatory (Certification): Must have PMP and/or CSM certification.

14

Mandatory (Education): Must have a BE/MS in Computer Science or a related field

15

Preferred (Background): Development background earlier in career (QA / mobile / web developer who moved into TPM); ability to create SRS/RFP; business-analysis capability.