Relationship Manager

The role reports to the Head of Customer Support, and the position holder is part of the Product Team.

Main objectives of the role

·    Focus on customer satisfaction with the product and provide the first-line support.

Specialisation

·    Customer Support

·    SaaS

·    FMCG/CPG

Key processes in the role

·    Build extensive knowledge of our SAAS product platform and support our customers in using it.

·    Supporting end customers with complex questions.

·    Providing extended and elaborated answers on business & “how to” questions from customers.

·    Participating in ongoing education for Customer Support Managers.

·    Collaborate and communicate with the Development teams, Product Support and Customers

Requirements

·    Bachelor’s degree in business, IT, Engineering or Economics.

·    4-8 years of experience in a similar role in the IT Industry.

·    Solid knowledge of SaaS (Software as a Service).

·    Multitasking is your second nature, and you have a proactive + Customer First mindset.

·    3+ years of experience providing support for ERP systems, preferably SAP.

·    Familiarity with ERP/SAP integration processes and data migration.

·    Understanding of ERP/SAP functionalities, modules and data structures.

·    Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.

·    Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.

·    Profound understanding of the support processes.

·    Should know where to route tickets further and know how to manage customer escalations.

·    Outstanding customer service skills.

·    Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.

Excellent verbal and written communication skills in the English language

Company Overview

Bluesapling is a fast-growing technology and digital transformation company based in Bangalore serving businesses across the globe through its world-class enterprise solutions. We are looking for people who are passionate about understanding customer needs and helping them adopt the Software solution to their advantage and a willingness to work on brand building at a young company.

Qualifications

- At Least graduation, preferably in commerce from prominent institute

- 0-1 years of experience in customer support

Skills

- High level of empathy and aptitude to help and resolve problems for others.

- Learning ability to understand the software from the end user’s perspective.

- Oral and written communication skills to help and train clients on using the software. Good hold on English and Hindi is a must.

- Knowledge of Malayalam & Telugu regional language is a must.

- Other desirable skills:

  - Preferably a female candidate 

  - Expressive and good communication skills

  - Good listener and empathetic disposition

  - Proactive in anticipating customer pain points and providing feedback to the product teams on feature usage and issues.

Roles & Responsibilities

Your objective will be to ensure that client is able to extract value of our solution to the fullest. You will be the first point of contact for the client and end users of the software. You will be responsible for successful transition of the customer to our solution, for client communication and coordinating with them for conducting feature demonstration and giving training sessions. You will be resolving client queries on a real-time basis. You will also report to Product team on any major issues that clients may be facing. Uphold established standards, processes and best practices in customer service. You are expected to continuously learn and build a knowledge base by reading books, understanding business, and empathizing with our customers.

You will be getting leads from the company. You need to builds and maintains business relationships with new and existing customers. You understand customers' needs and recommend appropriate solutions, negotiate with clients to help them move down the sales funnel, record client feedback and maintain a customer database. 

Apprication Pvt Ltd Hiring for iOS Developer – Work from office -Goregaon (E) Job description - 1. Candidate must know about iOS with 1yr-2.5yrs experience in iOS development - Good knowledge of Swift programming. 2. Design and build applications for the iOS platform. 3. Identify and correct bottlenecks and fix bugs. Location: Goregaon(E) Bachelor's (Preferred)

ROLE

Senior Product Analyst

WHY SHOULD YOU JOIN US?

At Vidyakul, you will have the opportunity to impact 60 million state board students’ lives by growing India’s first truly vernacular e-learning platform for 9-12 class state board students.

WHO ARE WE and WHAT IS OUR MISSION?

Vidyakul is a pre-Series A funded EdTech startup based out of Gurgaon, that is truly “democratizing education for the masses”

● Our Investors:

○ We Founder Circle - Backed marquee brands such as BluSmart & Zypp Electric

○ JITO Angel Network - Backed Finance Peer, largest lender of EdTech

○ Dholakia Ventures - Backed by the Diamond King of Surat

● Our Founders:

○ Tarun Saini - 3X founder, 8 years experience in Sales & Marketing

○ Raman Garg - 3X founder, 7 years experience in Ecommerce and Tech

● We are bridging the gap between the villages and quality education at an affordable cost.

● We are growing fast (3X Q-o-Q) and wish for you to be part of this rocketship!

WHAT IS THE ROLE & Responsibilities?

* Hands-on experience of tracking tools like Mixpanel, MoEngage, GA, Firebase. Able to Identify metrics, track and interpret data from different sources to understand the success of product features and iterate accordingly.

* Product Analysis with a problem first, data-driven, test & iterate approach.

* Market research, collecting user feedback and information from other teams to identify priority areas for product development

* Ability to understand user journeys and cull insights from the same

* Assist fellow engineering, design, and business leadership to define our product vision and strategy across your product areas, and deliver tangible business outcomes

SKILLS REQUIRED

* 2-5 years of experience in a similar role involving data analysis and consumer insights

* Ability to analyse data quickly - comfortable with tools like Mixpanel, MoEngage, GA, Firebase

* Strong Analytical and reasoning skills

5+ Yrs

- Should have strong experience in Salesforce Development.

- Knowledge in Lightning.

- Hands-on with Visual force, Apex.

- SFDC Experience with focus on Apex, Triggers and Visualforce Development.

- Experience enhancing & debugging existing Apex and Visualforce codebase.

- Should have good experience in Salesforce configuration & customization.

- Must have SFDC knowledge including but not limited to Workflows, Validations, Approval Process etc Security Model, Data Model

- Must have Hands-on Customization Apex, Visual Force, Triggers, Batch and Schedule Apex

- Must have Awareness of Application Migration Tools/Methods

- Must have Awareness of Data Migration Apex Data Loader

- Good Communication skills required.

• 2+ yrs of experience into MEAN stack Development
• Hands on Experience into MEAN, Node.js, Angular 6+ Versions, HTML5, CSS, Jquery,
• Building Single Page Applications (SPAs) with Angular JavaScript coding
• Designing and developing user interfaces using angularJS best practices.
• Adapting interface for modern internet applications using the latest front-end technologies.
• Writing JavaScript, CSS, and HTML.
• Developing product analysis tasks.
• Making complex technical and design decisions for AngularJS projects.
• Developing application codes and unit tests in AngularJS, Java Technologies, and Rest Web Services.
• Conducting performance tests.
• Consulting with the design team.
• Ensuring high performance of applications and providing support.
• Bachelor’s degree in computer science, computer engineering or similar Roles and Responsibilities
• Present design specifications
• Build, deploy and maintain websites
• Troubleshoot website problems
• Monitor website traffic
• Desired Candidate Proficiency

About Univariety

Univariety (https://www.univariety.com">https://www.univariety.com) is India's Leading Career Counselling & College Guidance Platform for K-12 Schools and is a fast growing Ed-tech company which has pioneered the use of technology in education, right from the level of schools.

With Info Edge (India) Private Limited (parent company of Naukri.com) as a key investor, we are a proud addition to the company’s robust portfolio which includes leading companies across Recruitment, Matrimony, Real Estate and Education.

• March 2020: https://inc42.com/buzz/univariety-gets-fresh-funding-from-info-edge-to-scale-up-higher-education-services/">https://inc42.com/buzz/univariety-gets-fresh-funding-from-info-edge-to-scale-up-higher-education-services/
• Dec 2017: https://inc42.com/buzz/info-edge-univariety-edtech-funding/">https://inc42.com/buzz/info-edge-univariety-edtech-funding/

With 4,00,000+ connections made so far, Univariety’s guidance solutions act as a comprehensive platform for 600+ premier schools for their students across India, Singapore, Indonesia, and Dubai.

Univariety’s students are placed in 50 of the top 100 universities of the world and have received over $20 million inscholarships.

Univarietyis always at the forefront of successful partnerships in the education space with UCLA Extension endorsing its flagship 'Global Career Counselor' certification for teachers, psychologists, and career counselors. Read more here: https://www.univariety.com/gcc/">https://www.univariety.com/gcc/

Also, along with Fortune India magazine, we have established a School Certification process called “Future 50 Schools Shaping Success” which has its presence spread across 82 Cities, 654 Schools, 12587 Educators, and 125921 Students. Read more here: http://www.future50schools.com/">www.future50schools.com.

Job Details

Job Description

• Design and build web applications
• Work with business stakeholders, managers & other developers to create solutions to business problems.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency
• Work on bug fixing and improving application performance

Ideal candidate must have following skills/experience

• Expert level understanding of object-oriented web development in PHP
• Good understanding of Object-Oriented Architecture & Design
• Profound knowledge of any PHP framework like Yii
• Excellent JavaScript competence and command over JQuery
• Excellent understanding of any RDBMS like Oracle, SQL Server, MySQL
• Knowledge of Web Services and micro services
• Hands on experience with CSS & frameworks like Bootstrap/Material
• Experience with GIT & continuous integration
• Practical experience with well-implemented Scrum

Candidates with following skills/experience are preferred along with must have silks above

• Experience on Yii framework (PHP)
• Experience with AngularJs
• Experience with MongoDB
• Write elegant, well-documented code
• Experience in setting up, managing servers & continuous integration
• Should have good interpersonal skills, communication (verbal & written) skills and ability to work independently