Relationship Manager

Role Overview

This is a 20% technical, 80% non-technical role designed for individuals who can blend technical know-how with strong operational and communication skills. You’ll be the bridge between our product and the client’s operations team.

Key Responsibilities

• Collaborate with clients to co-design SOPs for resolving support queries across channels (chat, ticket, voice)
• Scope and plan each integration: gather technical and operational requirements and convert them into an executable timeline with measurable success metrics (e.g., coverage %, accuracy, CSAT)
• Lead integration rollouts and post-launch success loops: monitor performance, debug issues, fine-tune prompts and workflows
• Conduct quarterly “AI health-checks” and continuously improve system effectiveness
• Troubleshoot production issues, replicate bugs, ship patches, and write clear root-cause analyses (RCAs)
• Act as the customer’s voice internally, channel key insights to product and engineering teams

Must-Have Qualifications

• Engineering degree is a must; Computer Science preferred
• Past experience in coding and a sound understanding of APIs is preferred
• Ability to communicate clearly with both technical and non-technical stakeholders
• Experience working in SaaS, customer success, implementation, or operations roles
• Analytical mindset with the ability to make data-driven decisions

Key Requirements:

At least 2 end-to-end SAP EWM implementations

Strong experience in SAP EWM 9.5 and S/4HANA Embedded EWM Proficiency in EWM-ERP integration, IDOCs, CIF, RFC

Good grasp of Inbound, Outbound, Warehousing, Packaging processes Prior work in the Auto/Manufacturing industry (minimum 2 years)

Preferred:

SAP EWM certification Experience with SAP TM, Value-Added Services (VAS), and automated warehouses

As a content writer, you’ll be working with product and marketing teams to create valuable content to educate and wow our customers. Your work will have you fiddling with taglines on website pages, writing blog posts for feature announcements, writing content for our consumer and SaaS applications, putting together thought leadership posts for guest publications, sketching educational collateral, framing scripts for feature videos, building presentations to better explain features, and so on.

• Develop, write and deliver persuasive copy for the website, consumer application, email marketing campaigns, sales collateral, videos, and blogs
• Build and manage an editorial calendar; coordinate with other content crafters to ensure standards
• Measure impact and perform analysis to improve KPIs.
• Include and optimize all content for SEO
• Contribute to the localization of process and content to ensure consistency across regions
• Review and implement process changes to drive operational excellenc

• 1-3 years of working as a content writer / marketer
• Bachelor's degree in English, communications, linguistics, or related field (Master's degree, a plus)
• Strong attention to detail and ability to multi-task projects and deliverables
• Proven experience working under pressure to deliver high quality output in a short span of time
• Passion for sustainability is a huge plus
• Excellent verbal and written communication skills

• An exciting and enriching work environment
• Ability to work directly with founders
• Opportunity to participate in the zero to one journey of building a startup.
• Ability to contribute towards some of the most core problems that the customer faces
• A competitive salary and comprehensive medical insurance coverage
• Significant upside through an employee friendly ESOP policy
• Generous PTO / sick leave
• Annual company retreat
• Bring your dog to work 🐶

Profile:

·      Head the product management for the 3rd party products including Smallcase, Mutual Funds, IPO, Insurance, Loan, Credit cards, Bank accounts, Gold, Bonds, etc.

·      Lead a team of 7-10 Product Managers

·      Responsible for revenue, market share, vol. of these products from 3 channels – online platforms, digital marketing, offline channels

·      Own process and product development for these products

·      Continuous competition tracking

·      Training the various channels on products

·      Coordinating with various teams to ensure timely completion of dependent activities

·      Responsible for timely responding and resolving client queries / complaints

·      Preparing volume/revenue/usage data reports

·      Work closely with; & manage expectations of; multiple stakeholders like Business, Marketing, Compliance, Risk, Design, Technology, Program, and External vendors

·      Single handedly take couple of product features from vision to launch stage

·      Preparing short-term and long-term roadmaps of the products/features

·      Define KPIs and set up benchmarks, to measure the performance of the product

·      The candidate should have an analytical mindset who should be able to use data at ease – in finding hidden patterns and for understanding user behavior

·      We are looking for someone who has deep empathy for the end customer

·      Our candidate is the one who is extremely passionate about making his product a market success – a growth hacking mentality is what we are looking for

·      The candidate should have hands-on experience in owning the complete product cycle – having taken multiple products from ideation to launch stage

·      Past experience in industries like Fin-tech, AI/ML, Health-tech, Food-tech, Content-tech, Edu-tech, Gaming-tech, Social-tech etc. is an add-on but not at all mandatory

Qualification:

·      Min. 3 years of product management experience in owning/growing 3rd party products

·      Awesome communication and relationship building skill

·      Able to solve complex problems in an structured manner

Reporting to: Product Head                                                                           Location: Mumbai

Shvasa is a yoga startup focussed on taking authentic yoga practices from India to the western world.

We are a team of internet entrepreneurs who love yoga as much as we love science.

Our vision is to lighten thw load of humanity one breath at a time.

The real pandemic in the world is stress, anxiety, and procrastination. Yoga has all the tools which if practiced consistently can help you reach your highest potential. Here we bring the best teachers on our platform and give them all the tools necessary to make a practitioner's journey easy and super effective.

We are a small team of calm and passionate folks who would want like-minded people, who share the love for yoga and also are the best in their respective specializations, to join our team.



• Handle the dual role of being the face of the brand to the customers, and the voice of the customer to the company.
• Handling customer queries related to Shvasa's products, brand, sales, payments and other related topics.
• Own the Live chat feature and inbound customer calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Create and present reports as required.
• Provide internal teams with constant feedback to improve products and processes as per valid customer needs.

Key skills required

• Proven customer support experience or experience as a client service representative
• Exposure to US customers, with excellent oral and written communication skills in English.
• Ability to independently handle queries, proactively update one's own knowledge by keeping in touch with other stakeholders.
• A customer focussed mindset with the sensitivity to handle complex queries and escalations as well.
• Ability to work in fast paced and high pressure environment
• Ability to problem solve, multi-task, prioritize, and manage time effectively Note: This is a night shift role.

Skills Required:

• Must-Have: Java, Spring/spring-boot, Data structure, Algorithm
• Any 2 (Must) out of the below-mentioned list : 

a.     JPA/Hibernate

b.     Messaging queue/Kafka/SQS/distributed message/SNS/JMS

c.     NoSQL/Aerospike/Reddis/Cassandra

d.     Microservices

Roles and Responsibilities:

• Technical design, implementation, deployment, and support.
• Partner with Business Analysts to review and implement business requirements.
• Perform development and unit testing, working closely with Business.
• Mentors and oversees the development of resources, including reviewing designs and performing code reviews.
• Ensure designs are in compliance with specifications
• Contribute to all phases of the development lifecycle
• Developing high-volume, low-latency applications for mission-critical systems and delivering high availability and performance
• Should have experience of working on Core Java/J2EE & OOPS concept
• Should be well versed with Spring/Struts & Apache Camel (OSGI Framework)
• Should have a good understanding of Hibernate and Other ORMs
• Should have an understanding of working on Web Service (SOAP/REST) and Maven
• Build tools such as Jenkins
• Caching Technique(Radis, Hazlecast, Aerospike)
• Database Knowledge - Oracle, MySQL

Physical Design - JD

Experience: 2-20 yrs
1.Strong background of ASIC Physical Design: Floor planning, P&R, Extraction, IR Drop Analysis, Static Timing and Signal Integrity.                          
2.Hands-on experience on technology nodes like 7nm, 14nm, 10nm.
3.Good knowledge of EDA tools from Synopsys , Cadence and Mentor              
4.Hands-on experience in floor planning, placement optimizations, CTS and routing.                                  
5.Hands-on experience in cadence or Synopsys tool (Encounter, ICC, PT/PTSI, TEMPUS, DC, RC, VOLTAS)

Key Result Areas

• Min. 3 years of PHP coding experience in PHP frameworks
• Mandatory knowledge of any/all of these frameworks like CakePHP, Laravel, CI, Zend (Preferably CakePHP).
• Should have strong CORE PHP skills
• Should have strong MYSQL skills - Query writing, Indexing , Store procedure
• Should have API writing Skills with security.

Hello,

Greetings for the day !!!

Tridat Technologies is hiring "Java Developer" for one of the client based out @ Mumbai !!!

Experience: 3+yrs

Role: Java Developer

Desired Candidate Profile:                                                                                                   

  - Engineering / MCA / Graduate             

  - Good communication skill.     

  - Immediate joining preferable, Max 15 days

Role Requirements – 

• 3+ years of experience developing software as an engineer.

• Experience with developing, debugging, and shipping software products on large code bases that span platforms and tools

• Significant experience building and operating critical high-scale systems.
• Good software engineering methodology: meaningful and deep-rooted opinions about testing and code quality, ability to make sound quality/speed trade-offs.
• Good technical skills in Java, Spring MVC ,Spring Boot, Hibernate, JDBC, JSP, Bootstrap, Relational Database, JMS, Active MQ
• Lead from the front when the situation calls for it.

 Skills:

• Significant experience building and operating critical high-scale systems.
• Architecture: Knowledge of data structures and an eye for architecture. Can discuss the tradeoff between architectural choices, both on a theoretical level and on an applied level.

• Strong coding/debugging abilities: Should have advanced knowledge of Java , Spring MVC ,Spring Boot, Hibernate, JDBC, JSP, Bootstrap, Relational Database, JMS, Active MQ

• Fast learner: Thrive on learning new technologies. Should be able to adapt easily to meet the needs of our massive growth and rapidly evolving business environment.
• Understands requirements beyond the written word: Whether working on an API used by other developers, an internal tool consumed by our operation teams, or a feature used by millions of customers, attention to details is important.

• Strong grasp of computer science fundamentals and excellent problem-solving skills.
• Good understanding of software engineering practices, Data Structures & Algorithms.
• Solid programming skills in Java/Kotlin.
• Good communication skills.
• Strong sense of ownership and accountability.
• Experience in Reactive programming, Asynchronous programming and Unit Testing will be an added advantage.
• 4-7years of experience in product driven organization.