VIP Product Counsellor (Male Only)

Role Summary

The Service Delivery & Change Manager is responsible for ensuring smooth day-to-day support operations, structured execution of change requests, and controlled production releases across client accounts and internal systems. This is a hybrid role requiring a mix of delivery management, technical coordination, stakeholder communication, and operational discipline.

Key Responsibilities

• Oversee day-to-day production support activities across projects or client accounts
• Manage incidents, service requests, and operational issues to ensure timely resolution and SLA compliance
• Coordinate with internal technical teams for troubleshooting, escalation, and closure of support cases
• Maintain support records, trackers, and operational documentation
• Support business users with system-related requests, user access coordination, and issue follow-up where needed
• Manage the complete lifecycle of change requests from requirement gathering to closure
• Coordinate with business stakeholders, clients, and technical teams to define scope, effort, timelines, and priorities
• Ensure proper approvals, documentation, planning, testing, deployment readiness, and closure of all changes
• Coordinate production deployments involving application and database changes
• Support release planning, deployment communication, release notes, and post-release follow-up
• Act as the primary coordination point between clients, business teams, and delivery teams
• Lead or support review meetings, status calls, follow-ups, and issue discussions
• Provide regular updates on support status, change progress, risks, and delivery timelines
• Ensure adherence to internal processes, governance standards, and audit requirements
• Support compliance-related activities, reporting needs, and documentation for management or client review
• Prepare weekly and monthly reports covering incidents, support activities, change requests, deployment status, and team utilization
• Track open items, pending approvals, delivery risks, and recurring support trends
• Support management with structured data for invoicing inputs, audit preparation, and operational analysis
• Contribute to process improvements that strengthen service quality, delivery control, and communication flow
• Manage resource planning, team allocation, leave schedules, and backup coverage to ensure smooth delivery continuity.
• Support onboarding, knowledge transfer, and internal coordination for smooth service continuity
• Identify, support, and help drive AI-led initiatives that improve operational efficiency, service quality, reporting, or delivery processes

Required Skills / Knowledge

• Strong experience in application support, service delivery, change management, or technical project coordination
• Good understanding of incident management, service request handling, and change control processes
• Experience in production release coordination and deployment planning
• Strong stakeholder management and client communication skills
• Ability to work across business, technical, and operational teams
• Strong reporting, documentation, and follow-up discipline
• Familiarity with ticketing tools, release processes, and enterprise support environments
• Good analytical and problem-solving skills
• Ability to manage multiple priorities in a structured and calm manner
• Working knowledge of Java-based enterprise applications, including Spring Framework and Hibernate
• Familiarity with cloud platforms such as AWS
• Basic working knowledge of Linux environments
• Understanding of CI/CD tools and version control platforms such as Jenkins, GitHub, and Bitbucket
• Ability to coordinate effectively with development and DevOps teams on application changes, deployments, and environment-related issues
• Strong interest in emerging technologies and willingness to contribute to AI initiatives within the organization

Preferred Qualifications

• Bachelor’s degree in Engineering, IT, Computer Science, or related field
• 5+ years of relevant experience in service delivery, application support, or technical project management
• Experience in client-facing delivery environments
• Exposure to audit, compliance, or governance-heavy projects is an advantage
• Experience in the Energy sector and/or Ecommerce will be an added advantage

About the Role

We are looking for a Technical Lead with 5–7 years of experience in the JavaScript/TypeScript and Node.js ecosystem to drive core platform development. This is a hands-on leadership role that requires strong backend expertise, as well as exposure to mentoring and team management.

Key Responsibilities

• Lead development of core platform components including frameworks, APIs, and backend services
• Design and build scalable RESTful APIs and microservices using Node.js (NestJS preferred)
• Take ownership of system design, architecture, and performance optimization
• Mentor junior developers and ensure adherence to coding standards and best practices
• Drive Agile development (JIRA-based) and ensure smooth sprint execution
• Collaborate with cross-functional teams (UI, DevOps, Product)
• Conduct code reviews and enforce efficient coding using DSA principles
• Manage version control and collaboration using Git/Bitbucket

Required Technical Skills

• Strong proficiency in JavaScript / TypeScript
• Hands-on experience in Node.js (NestJS preferred)
• Good understanding of Data Structures & Algorithms (DSA)
• Experience with SQL databases
• Strong knowledge of REST services and API development
• Experience with Git (version control)
• Understanding of backend architecture and scalable systems

Good to Have Skills

• Experience with Bitbucket
• Knowledge of AWS Cloud (EC2, S3, Load Balancer)
• Exposure to SAP UI5 or frontend frameworks
• Basic understanding of CI/CD pipelines and DevOps practices

Leadership & Behavioral Skills

• Experience in team handling / mentoring developers
• Strong knowledge of JIRA and Agile methodologies
• Excellent problem-solving and analytical thinking
• Strong communication and stakeholder management skills

About Us:

At Tradelab Technologies Pvt Ltd, we don’t just build web applications, we create highperformance trading platforms tailored for brokers and financial institutions. Our platforms powerreal-time market analysis, ultra-low-latency trade execution, and seamless broker-client interactions. We work in a high-stakes, outcome-driven environment where brokers demand reliability, speed, and security. If you're an expert React developer who thrives on solving complex front-end engineering challenges in the brokerage and trading domain, this is the role for you.

 Min 2 years of mobile development experience, with 1+ years in Flutter & Dart.

 Proven ability to build and scale real-time, high-performance fintech applications.

 A sharp eye for stunning UI/UX design that balances aesthetics with seamless functionality.

 Mastery over state management solutions (Provider, Riverpod, BLoC, or similar).

 Hands-on experience with real-time data streaming, push notifications, and WebSockets.

 Strong expertise in security, encryption, and compliance—you know fintech demands precision.

 A track record of integrating RESTful APIs, GraphQL, and third-party services into flawless mobile apps.

 A mindset that thrives under pressure—we work fast, and we expect results.

 Lead the development of world-class fintech mobile applications that redefine user expectations.

 Architect and optimize blazing-fast, low-latency Flutter applications for financial markets.

 Work with designers, backend engineers, and product teams to craft seamless, intuitive, and ultra secure user experiences.

 Solve hard problems at scale—whether it’s optimizing performance, reducing load times, or ensuring

absolute security.

 Push the boundaries of mobile fintech innovation, from AI-powered insights to predictive analytics.

 Own your work end-to-end—no excuses, no hand-holding, just results.

What You Will Do:Must-Have Skills:

 Min 2 years of mobile development experience, with 2+ years in Flutter & Dart.

 Proven ability to build and scale real-time, high-performance fintech applications.

 A sharp eye for stunning UI/UX design that balances aesthetics with seamless functionality.

 Mastery over state management solutions (Provider, Riverpod, BLoC, or similar).

 Hands-on experience with real-time data streaming, push notifications, and WebSockets.

Nice-to-Have Skills:

 Experience in high-frequency trading, stock markets, or financial data visualization.

 Contributionsto open-source Flutter projects or a portfolio of high-impact applications.

 Knowledge of AI-driven UX, machine learning integrations, or automation in mobile apps.

 A background in mentoring developers, leading mobile teams, or setting architectural standards.

Why Join Us?

 Work with some of the sharpest minds in fintech and mobile engineering.

 Build products that traders, investors, and financial professionals rely on daily.

 A culture that values bold innovation, fast execution, and pushing boundaries.

 Expect challenges, high expectations, and relentless pursuit of excellence.

 Take complete ownership—from ideation to deployment, every pixel and every line of code should

scream excellence.

 Competitive compensation, performance-driven growth, and a real opportunity to lead and shape the future of fintech mobile applications.

If you’re obsessed with performance, thrive under pressure, and are driven by results, we want you on our team. This is your chance to solve some of the toughest engineering challenges in

fintech. Step up. Apply now.

What You’ll Do:

We are looking for a Staff Operations Engineer based in Pune, India who can master both DeepIntent’s data architectures and pharma research and analytics methodologies to make significant contributions to how health media is analyzed by our clients. This role requires an Engineer who not only understands DBA functions but also how they impact research objectives and can work with researchers and data scientists to achieve impactful results.  

This role will be in the Engineering Operations team and will require integration and partnership with the Engineering Organization. The ideal candidate is a self-starter who is inquisitive who is not afraid to take on and learn from challenges and will constantly seek to improve the facets of the business they manage. The ideal candidate will also need to demonstrate the ability to collaborate and partner with others.  

• Serve as the Engineering interface between Analytics and Engineering teams.
• Develop and standardize all interface points for analysts to retrieve and analyze data with a focus on research methodologies and data-based decision-making.
• Optimize queries and data access efficiencies, serve as an expert in how to most efficiently attain desired data points.
• Build “mastered” versions of the data for Analytics-specific querying use cases.
• Establish a formal data practice for the Analytics practice in conjunction with the rest of DeepIntent.
• Interpret analytics methodology requirements and apply them to data architecture to create standardized queries and operations for use by analytics teams.
• Implement DataOps practices.
• Master existing and new Data Pipelines and develop appropriate queries to meet analytics-specific objectives.
• Collaborate with various business stakeholders, software engineers, machine learning engineers, and analysts.
• Operate between Engineers and Analysts to unify both practices for analytics insight creation.

Who You Are:

• 8+ years of experience in Tech Support (Specialised in Monitoring and maintaining Data pipeline).
• Adept in market research methodologies and using data to deliver representative insights.
• Inquisitive, curious, understands how to query complicated data sets, move and combine data between databases.
• Deep SQL experience is a must.
• Exceptional communication skills with the ability to collaborate and translate between technical and non-technical needs.
• English Language Fluency and proven success working with teams in the U.S.
• Experience in designing, developing and operating configurable Data pipelines serving high-volume and velocity data.
• Experience working with public clouds like GCP/AWS.
• Good understanding of software engineering, DataOps, and data architecture, Agile and DevOps methodologies.
• Proficient with SQL, Python or JVM-based language, Bash.
• Experience with any of Apache open-source projects such as Spark, Druid, Beam, Airflow etc. and big data databases like BigQuery, Clickhouse, etc. 
• Ability to think big, take bets and innovate, dive deep, hire and develop the best talent, learn and be curious.
• Experience in debugging UI and Backend issues will be add on.

Responsibilities:

• Help define and create Backend architecture and deployment using Python- Django-AWS in an agile environment with lots of ownership and active mentoring

• Work with the Product and Design teams to build new features to solve business problems and fill business needs

• Participate in code reviews to create robust and maintainable code

• Work in an agile environment where quick iterations and good feedback are a way of life

• Interact with other stakeholders for requirement, design discussions and for adoption of new features • Communicate and coordinate with our support and professional services teams to solve customer issues

• Help scale our platform as we expand our product across various markets and verticals globally

As a young, fresh startup, we are hoping to be joined by self-starting, hardworking, passionate individuals who are committed to delivering their best, who can grow into future leaders of FactWise.

Inside sales Specialist and Business Development Executive

Experience- Minimum 1+ year

Nature of work: Work from Office

Week offs - Saturday & Sunday

Work Location- Hi Tech city, Hyderabad

#BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with Client, an award-winning and fast-growing BPO company.

Work with the worlds most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with Client.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class work spaces Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Close incoming sales opportunities, selling the benefits of the products to ensure that short term goals, objects and quotas are met
• Assist customers with order placement, providing product information and advice related to products and services that best suit the customers needs.
• Ensure that products, services and solutions recommended to clients will fulfil their needs.
• Offer a high level of service meeting our department key metrics for Sales, Quality and Productivity. Ability to overachieve on daily and monthly targets.
• Recognize, document and escalate customer issues or trends following appropriate communication and escalation channels where required
• Maintains product knowledge by attending training workshops and keeping up to date on product material.

Who are we looking for?

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferable with 1+ years of working experience in the related field is required for this position.
• Strong time management skills and motivation to exceed expectations
• Enjoy working in a fast-paced environment and be able to balance multiple tasks at the same time
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Excellent verbal and written communication skills in English and the language of supporting market

Rounds of interview:

1. HR Discussion

2. Speech X round

3. UK Client call

Other Benefits

• Nature of work: Work from Office
• Week offs - Saturday and Sunday
• Work Location- Hi Tech city, Hyderabad

• **References are highly appreciated**

Duration: 3 Months

Type: Hybrid(Gurgaon); Paid

Joining: Immediate

Who's a fit:

- Experience with React Native and ReactJS

- Excellent problem-solving and logical thinking

- Completed a degree in Computer Science, Engineering, or related field

- Projects to showcase your skills