Customer Care Executive

Job Title: Data Engineer

Location City: Gurugram

Industry: Research and Advisory Services

Role Overview

We are looking for a Senior Data Engineer (7–10 years) to play a foundational role in building Everest Group’s greenfield, Snowflake-based enterprise data platform.

This role is hands-on and ownership-driven, with a strong focus on:

Ingesting data from enterprise SaaS platforms Building scalable Snowflake ELT pipelines

Designing analytics-ready data models Owning the initial Snowflake platform foundations in collaboration with architecture leadership The ideal candidate has deep experience integrating CRM and marketing systems via APIs, is comfortable operating production- grade data pipelines, and can make sound decisions around performance, cost, and reliability.

Key Responsibilities

Robust Data Ingestion Pipelines From Enterprise SaaS Platforms, Including

 Salesforce (CRM)

 NetSuite (Finance)

 Marketing and RevOps tools such as Marketo, 6sense, Gong

 SharePoint (files, metadata, permissions)

Develop API-based Ingestion Frameworks Handling

 Authentication and authorization

 Pagination, rate limits, retries, and failures

 Incremental loads, soft deletes, and historical tracking

 Schema evolution and upstream source changes

ELT pipelines within Snowflake Write high-quality, optimized SQL for complex

transformations Build and manage data layers including raw, staged, and curated datasets

Optimize Snowflake warehouses, storage, and query performance with a strong focus on cost efficiency

Models Including

 Fact and dimension tables

 Star and snowflake schemas

 Slowly Changing Dimensions (SCD Type 1 and Type 2) Ensure data models support reporting, dashboards, and research analytics Partner with analytics and research teams to deliver analytics-ready, well documented datasets reliability including scheduling, monitoring, alerting, and recovery Implement data quality checks for accuracy, completeness, and freshness

 Support Snowflake Platform Foundations Including

 Warehouse and environment strategy (dev/test/prod)

 Role-based access control (RBAC) Secure handling of sensitive HR and finance data (PII) Troubleshoot and resolve data issues across ingestion, transformation, and consumption layers research, product, and technology stakeholders to translate business needs into data solutions Contribute to data platform architecture discussions and continuous improvement initiatives

Maintain clear documentation for pipelines, data models, and data flows

Follow modern engineering practices including Git-based version control and CI/CD workflows

Education And Experience

Bachelor’s or master’s degree in computer science, Information Technology, Engineering, Mathematics, or related field.

7–10 years of hands-on experience in data engineering or similar roles

Strong hands-on expertise with Snowflake, including ingestion, transformations, and performance optimization

Proven experience ingesting data from SaaS platforms via APIs (HR, CRM, or Marketing systems)

Advanced SQL skills and strong understanding of relational databases and data modeling

Strong Python experience for API integration, data ingestion, and automation Experience with cloud platforms (Azure preferred; AWS/GCP acceptable)

Experience with orchestration or transformation tools such as dbt, Azure Data Factory, or similar

Strong problem-solving skills, ownership mindset, and attention to detail

Role & responsibilities:

1. Implement and integrate AI tools into business workflows and Automate tasks using no-code platforms and AI APIs.
2. Integrate LLMs, vision models, and other pre-trained AI services (OpenAI, Hugging Face, Google Vertex AI) into internal systems.
3. Deployment, Customization & Fine-tune foundation models using supervised learning, prompt engineering, and custom datasets.
4. Build systems to extract structured data from PDFs and scanned documents using OCR, NLP, and document-understanding models.
5. Design and optimize AI prompts for content generation, customer support, and business analytics.
6. Knowledge in Agent2Agent, MCP Servers, Context Handling Cross-Functional Collaboration.
7. Work with marketing, sales, support, and HR teams to identify and implement AI-driven process improvements.
8. Monitor AI outputs for quality, compliance, and relevance. Ensure responsible and ethical AI usage.

Preferred candidate profile:

• Bachelors/Masters in Computer Science, AI/ML, or related field.
• Strong programming skills in Python; experience with TensorFlow, PyTorch, Transformers, Scikit-learn.
• Hands-on experience with LLMs, prompt engineering, and model fine-tuning.
• Skilled in OCR and document parsing tools (e.g., Tesseract OCR, PDFMiner, LayoutLM, Azure Form Recognizer).
• Experience in workflow automation tools (e.g., Crew AI, LangChain).
• Knowledge of REST APIs, microservices, and containerization.
• Analytical mindset with a focus on process improvement.

Perks and benefits:

• Competitive Salary and Professional development opportunities and training.
• Opportunity to work with cutting-edge technologies in a fast-paced environment.
• Collaborative and supportive work environment.

About the Role

We are hiring an experienced MERN Stack Developer who can independently build and scale full-stack applications from scratch. The ideal candidate must have strong skills in TypeScript, React.js, Node.js, Redux, and REST APIs, along with a solid understanding of microservices architecture, mobile API integrations, and responsive design.

Experience with LLMs, RAG architecture, Kafka, Redis, webhooks, and database systems like PostgreSQL, MySQL, and MongoDB is essential. You’ll be working on scalable systems, enterprise-grade platforms, and AI-integrated products.

Key Responsibilities

• Develop and maintain full-stack web applications using React.js (with TypeScript) and Node.js (Express/NestJS)
• Build and document robust RESTful APIs and mobile-ready endpoints
• Implement and consume webhooks for third-party integrations and internal event-based workflows
• Ensure responsive design principles across devices and screen sizes
• Integrate with mobile applications via secure and scalable APIs
• Work with databases including PostgreSQL, MySQL, and MongoDB
• Integrate Large Language Models (LLMs) and Retrieval-Augmented Generation (RAG) pipelines
• Build and deploy microservices architecture using Kafka, Redis, Docker, etc.
• Manage application state using Redux or Redux Toolkit
• Write test cases using Mocha, Chai, Jest, or similar frameworks
• Participate in system design, architecture discussions, and scalability planning
• Follow Agile practices, perform code reviews, and contribute to CI/CD pipelines
• Collaborate with cross-functional teams including UI/UX, DevOps, QA, and Product Management

Required Skills & Experience

• Minimum 4 years of hands-on experience with the MERN stack
• Strong proficiency in TypeScript, React.js, Node.js, and Redux
• Proven experience in building and consuming REST APIs and webhooks
• Deep knowledge of responsive UI/UX development
• Hands-on experience with mobile-first API design and integrations
• Strong knowledge of PostgreSQL, MySQL, and MongoDB
• Experience with Kafka, Redis, Docker, and microservices
• Exposure to LLM, GPT, RAG, or similar AI models
• Solid understanding of software architecture and ability to build systems from the ground up
• Working knowledge of API security, JWT, OAuth, and rate-limiting
• Familiar with test-driven development and QA practices
• Familiarity with Git, version control, and collaborative workflows good to Have
• Experience with GraphQL and gRPC
• Experience in building SaaS or AI-integrated platforms
• Familiarity with ElasticSearch or RabbitMQ
• Experience with AWS, GCP, or Azure
• Understanding of serverless and event-driven architectures
• 
  

Benefits

• Competitive compensation with performance-based hikes
• Flexible remote or hybrid work options
• Opportunity to work on cutting-edge technologies including AI and scalable SaaS platforms
• Strong leadership and learning-driven environment
• Learning budget for courses, certifications, and conferences

- Writing, editing and proofreading website content.

- Write Articles, Blogs, Social media,  forums and other SEO best practices.

- Develop content to support SEO strategies to drive traffic to the site and improve website Ranking.

- Understanding of Web publishing requirements.

- Experience in creating content for the web and growing a social audience.

- Editorial mindset with an ability to predict audience preferences.

- Expertise in social media platforms.

- Collaborate with multiple teams to develop compelling content plans.

- Ability to deliver high-quality documentation paying attention to details.  

- Basic Knowledge of technical terminologies.

- Excellent communication skills in English both written and spoken.

We are seeking a dynamic and experienced Senior Pre-Sales Business Analyst to join our team. The incumbent will play a pivotal role in engaging with potential clients and channel partners, providing strategic insights, and crafting tailored solutions to address client needs. This role demands a blend of technical expertise, business acumen, and exceptional communication skills to effectively articulate our value proposition and drive revenue growth.

Responsibilities

· Engage with clients to understand their business objectives, challenges, and requirements related to computer vision applications.

· Conduct detailed analysis and document business requirements, ensuring clarity, completeness, and feasibility.

· Collaborate with the solutioning and development teams to propose innovative and technically viable solutions that meet clients' requirements.

· Act as a liaison between clients and internal teams, effectively communicating and translating business requirements to technical teams.

· Utilize the low-code platform and AI models to design innovative solutions that address client needs.

· Analyze client data and business processes to identify opportunities for optimization and efficiency gains.

· Develop comprehensive proposals and presentations outlining customized solutions tailored to each client's requirements.

· Collaborate with the sales team to develop compelling proposals, presentations, and demonstrations to showcase the value and capabilities of our computer vision products.

· Participate in pre-sales activities, including client meetings, presentations, and workshops, to support business development efforts.

· Conduct market research to identify potential clients, industry trends, and competitive landscape.

· Analyze market data and client feedback to refine product offerings and develop new solutions.

· Stay updated with industry trends, emerging technologies, and competitive landscape related to computer vision and provide insights and recommendations for product enhancements.

· Contribute to the continuous improvement of business analysis processes, tools, and methodologies within the organization. 

Qualifications

· Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field.

· 3-4 years of experience as a Business Analyst, preferably with pre-sales experience in the computer vision industry.

· Excellent communication and interpersonal skills to effectively interact with clients, understand their needs, and convey technical information to non-technical stakeholders.

· Proven experience in documenting business requirements, functional specifications, and use cases.

· Ability to collaborate and work effectively with cross-functional teams, including solution architects, developers, and sales professionals.

· Strong analytical and problem-solving skills, with the ability to think critically and propose innovative solutions.

· Proficiency in project management methodologies and tools to ensure timely and successful project delivery.

· Flexibility and adaptability to handle multiple projects simultaneously and work in a fast-paced environment.

· Willingness to travel as required to client locations for meetings, workshops, and presentations. 

Develop firmware, system software for medical devices\ Automotive ECUs\ IoT edge devices & gateways.  Implement the logic and protocols and communications on 32-bit microcontrollers, configure OS, timers, tasks, interrupts, and communicate with external modems, SoCs, trans-receivers to design, code, and test desired functionality as per customer requirements

Job Requirements :

• Hands-on experience in firmware development using C language
• Hands-on experience in writing low-level device drivers for microcontrollers
• Know of real-time Operating system concepts, tasks, and interrupts’ configuration
• Hands-on experience with in-circuit debuggers
• Knowhow of wired and wireless communication protocols 
• Basic understanding of HW circuits, power supply designs, sensors, and actuators’ interfaces
• Experience in implementing SW development quality processes like ISO 9001 or ASPICE
• Good written and oral communication skills

The IT sales role is responsible to contact and follow up with leads and potential clients in international markets to convert into clients:

1. Sales to be done by phone and email.

2. Cold calling and closing the deal.

3. The sales executive should generate client interest

4. The sales executive should be able to ensure that this interest is converted into purchases by the client