Customer Care Executive

Greetings from COEQUAL Services!!!

We are looking for "Executive - Technical sales and service"

Manager/ Associate" Technical sales and service

Wanted young, dynamic and Executive - Technical sales and service person,

local language is preferred. Graduates or Non-Graduates can apply.

Roles and Responsibilities:

• Candidate should be responsible to retain existing customers.
• Candidate should explore assigned territory to generate business for product line.
• Candidate has to develop new dealer as well as to support existing dealer for business growth.
• Candidate will report daily activity to the concerning supervisor.

JOB DESCRIPTION: BACKEND DEVELOPER

Do you want to work in a fast growing company by doing meaningful work and have fun doing it? Remitbee, a FinTech with headquarters in Canada and office in Chennai is seeking a skilled Backend developer with experience in Node JS. Individuals who apply for Remitbee careers should be passionate about tech and driven towards innovating the industry further with the Remitbee team. This position will be based out of Chennai or Remote.

This position also comes with the opportunity for career growth and working hour flexibility. We look forward to reading your application. At least 3+ years of experience in backend technologies like Node.js, Express, Sequelize

What will you do?

• Work in an agile team of developers, QA, DevOps and founders
• Implement new systems and redesign legacy systems, using leading technologies, to support advancing Research business requirements
• Research and analyze business and system needs. Explore solution options to recommend designs and technologies
• Writing test cases
• 
  

Skills and requirements:

• At least 3 years of experience in backend technologies like Node.js, Express, Sequelize
• Experience with automated task runners such as Grunt or Gulp
• Experience in Database like MySQL and/or PostgreSQL
• Comfortable applying engineering best practices for Test Driven Development, integration testing version control, release management, work estimation and planning
• Experience to work with Rest and GraphQL APIs
• You know how to use Git,
• You are passionate about code quality. Writing tests and documentation belong to your natural workflow.
• Participate in or lead all parts of the software development lifecycle, including analysis, design, programming, testing, implementation, and support.
• A history of active contributions to open source projects

Type: Full time

Location: Chennai

Experience: 3+yrs (Required)

Notice Period: 0-30 days (Preferred)

Work timing: 9 AM - 6PM IST

Skills & Experience:

• 3 to 10 Years of experience in Ruby on Rails
• Knowledge on Active Admin
• Experience using RSpec
• worked on various third-party integrations.
• Knowledge on AWS/Azure would be a plus
• Hands on AngularJs/ReactJs/NodeJS with AWS Exposure is a Plus.

CRM Technical Developer

Country: Malaysia

Cities: Kuala Lumpur

Area of expertise: Customer Relationship Management (CRM)

Job Description

You're a problem solver, knowing the systems, applications, and processes that will make a client happy, no matter how complex the IT solution and integrating architecture. You bring expertise and creativity to designing activities and building system prototypes.

About the job

Business and IT don't always speak the same language. It can be difficult for companies to know how IT can help tackle their problems and increase profitability. They need you to understand their business and translate their needs into a software solution that will realize results. 

As a CRM Technical Developer, you will be familiar with at least one leading commercial CRM system. You will assist delivery teams with CRM solution planning, analysis, designing, building, and testing. You will be considered a product specialist that is also responsible for providing support in CRM issue, customer concern, and resolution. This role is typically focused on more complex assignments, often requiring diverse inputs, processes, and/or outcomes with room for discretion within established parameters.

Day-to-day you will:

• Assist across all phases of projects (e.g. Plan, Analyze, Design, Build, and Test)
• Demonstrate technical knowledge to design and implement CRM solutions
• Research customer issues that may be non-standard in order to offer solutions
• Support design of conceptual architecture and technical solutions
• Ensure project quality meets standards through critical metric identification and testing plan
• Identify process gaps and work cross-functionally to formulate improvement plans
• Travel as needed

Key Role Skill & Capability Requirements:

You are passionate about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, a self-starter, and a creative problem solver. You are passionate about software and its potential to move organizations forward through innovation.

Your technical skills may include:

• Design, develop, deploy, customize and integrate Microsoft Dynamics CRM with other systems
• Configure and customize on standard workflows, dashboards, forms, views and develop standard or custom reports
• Develop reports or dashboards using PowerBI and integrate with D365CS
• Develop web application, web API, console application, window services to integrate with D365CS
• Develop a script to migrate existing CRM to D365CS
• Complete the documentation required including the source codes, technical specification, and unit test result
• Support SIT, UAT, and production and fix the defect within the agreed SLA
• Strong understanding of Microsoft Dynamic365 CRM, with domain knowledge in Customer Service and Telco industry - this would be a plus point
• Develop Power BI reports and integration to Microsoft Dynamic 365 CRM

Your non-technical skills may include:

• Client management skills and the ability to work with customers to develop and manage an action plan
• Some consulting experience working with external clients
• Experience working with global/offshore teams
• Excellent communication skills

Preferred Education Background:

Bachelor's degree in a relevant field preferred.

Preferred Years of Work Experience:

• Minimum 3 year of Microsoft Dynamic 365 CRM and Power BI development experiences
• Minimum 3 year of experience in ASP.NET C# development, JavaScript, HTML 5, CSS and other web base technology and tools
• Experience with Microsoft Dynamics 365 Field Service is essential

Roles and Responsibilities

• Must be self-driven and motivated
• Proficient in writing quality, efficient and performant code for iOS app, using Swift
• Follow right architecture and design patterns
• Aware of the agile working environment
• Document design/technical guidelines and spread knowledge across teams
• Responsible for self/peer code reviews
• Viable suggestions with clear understanding of iOS fundamentals 

Requirements :
(Must have skills) 

• Swift (1+ years)
• iOS Fundamentals
• MVVM/VIPER (1+ year)
• SOLID principles
• Third party integrations likes google map, firebase, Analytics
• Know about push notification & deep linking

(Good to have Skills) 

• RxSwift
• SwiftUI
• Swiftgen or any other dependency injection framework
• GCD/OperationQueue
• Core Data
• Performance Optimization (Launch time, App Size, Network)
• XCTest or any other UT framework
• Solved a core level problem (at least 1)
• Have built your own library
• Any apps that have been submitted to app store

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.