Job Title: Customer Relationship Manager
Company: ICICI Lombard
Industry: Insurance
Location: Navi Mumbai
Experience Level: Mid-Level (1–5 Years Preferred)
Employment Type: Full-Time
About ICICI Lombard:
ICICI Lombard is one of India's most trusted private sector general insurance companies, known for delivering innovative and customer-centric insurance solutions. Our mission is to protect what matters most with integrity, responsiveness, and a passion for service excellence.
Role Summary:
We are seeking a highly motivated and customer-oriented Customer Relationship Manager to join our team. In this role, you will be responsible for developing long-term relationships with customers, ensuring high levels of client satisfaction, and contributing to business growth through excellent service, cross-selling, and retention strategies.
Key Responsibilities:
Build and maintain strong, long-lasting customer relationships through regular interactions.
Act as a primary point of contact for assigned clients, ensuring top-tier service delivery.
Understand customer needs to recommend tailored insurance solutions.
Handle and resolve customer issues, complaints, and service requests efficiently.
Coordinate with internal departments (sales, underwriting, claims, etc.) to resolve client concerns.
Promote product offerings and suggest suitable add-ons or renewals based on profiles.
Maintain up-to-date knowledge of products, services, regulations, and industry trends.
Ensure customer satisfaction targets and relationship metrics are met or exceeded.
Required Skills and Qualifications:
-2–5 years of experience in customer relationship management, preferably in the insurance or BFSI sector.
-Strong interpersonal and communication skills.
-Ability to manage multiple clients/accounts effectively.
-Familiarity with CRM tools and customer engagement strategies.
-Problem-solving mindset with a customer-first approach.
-Graduate degree in any discipline. PG in Marketing/Finance is a plus.
Preferred Skills:
-Experience in general insurance or financial products.
-Fluency in English, Hindi, and regional languages.
-Strong negotiation skills and a proactive attitude.
Work Location: 12th Floor Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall, Opp. Vashi Station Vashi, Navi Mumbai- 400705
Shift Timing: Rotational Shifts
Shubham Vishwakarma
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