Customer Relationship Agent

Required Skills:

• UX Project Architecture
• Angular
• Microservices
• HTML
• CSS
• JavaScript
• TypeScript
• React

Job Summary:

As a Technical Architect, you will be responsible for designing, developing, and overseeing the implementation of technical solutions that meet the business needs of the organization. You will work closely with engineering teams to ensure that the architecture is scalable, secure, cost- effective, and aligned with the industry’s best practices. This is an excellent opportunity for someone with deep technical expertise and a passion for shaping the architecture of complex systems.

Key Responsibilities:

• Solution Design & Architecture: Lead the design and implementation of high-performance, scalable, and secure software architectures. Select appropriate technologies, frameworks, and platforms that align with business requirements and goals.
• Collaboration with Stakeholders: Work closely with product managers, business analysts, and development teams to understand the technical and business requirements. Translate those requirements into efficient, effective technical solutions.
• Guiding Development Teams: Provide technical leadership to development teams, ensuring the solution is implemented according to architectural principles and best practices. Offer mentorship and guidance to junior developers and architects.
• Technical Leadership: Provide technical leadership to development teams, ensuring the solution is implemented according to architectural principles and best practices. Offer mentorship and guidance to junior developers and architects.
• System Integration: Define how the application will integrate with other systems, services, or third-party tools. Implement API design and integration strategies for data exchange between various components and external systems. Oversee data flow, and design middleware or message brokers where necessary for smooth interaction between subsystems.
• Technology Evaluation & Integration: Evaluate and select new technologies, tools, and frameworks that improve system efficiency, maintainability, and scalability. Oversee the integration of systems and third- party services.
• Performance Optimization: Design and implement systems for optimal performance, including high availability, disaster recovery, and load balancing. Conduct performance tuning, troubleshoot bottlenecks, and recommend optimization strategies.
• Security & Compliance: Ensure that systems meet security best practices, and compliance standards (e.g., GDPR, HIPAA). Implement robust security protocols, data protection strategies, and threat mitigation methods.
• Documentation & Knowledge Sharing: Maintain up-to-date architecture documentation and ensure knowledge is shared across the technical teams. Promote a culture of continuous improvement and documentation within the team.
• Code Reviews & Quality Assurance: Participate in code reviews to ensure that the development follows architectural guidelines and best practices. Advocate for clean, maintainable, and high-quality code.
• Cost Management: Design cost-effective solutions that optimize resource usage and minimize operational costs, particularly for cloud-based architectures.

Qualifications & Skills:

• Education:

o Bachelor's degree in Engineering, or a related field. PMP, or similar project management certification is a plus.

• Experience:

o 10+ years of experience in software development, with at least 3-4 years in technical architecture or senior technical role.

o Proven experience designing and implementing complex, distributed systems.

• Technical Expertise:

o Web Technologies: Expert knowledge in front-end and back-end technologies such as HTML5, CSS3, JavaScript, TypeScript, and frameworks like React, Angular, Vue.js, Node.js.

o Experience in using UX tools to derive the UX flow for web applications and continuous optimization. Having knowledge on the Analytics tools like GTM to determine behavior and derive sales efficiency.

o Microservices Architecture: Strong experience in microservices-based

architecture with knowledge of containerization (e.g., Docker), orchestration (e.g., Kubernetes), and event-driven architecture.

o Experience with databases (relational, NoSQL) and data management strategies.

• Soft Skills:

o Strong communication and interpersonal skills to work effectively with

stakeholders across the organization.

o Leadership and mentoring abilities to guide and inspire development teams.

o Problem-solving mindset with the ability to troubleshoot and resolve complex technical issues.

About HighLevel:  

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have ~1200 employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel -https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Responsibilities:

• REST APIs - Understanding REST philosophy. Writing secure, reusable, testable, and efficient APIs.
• Database - Designing collection schemas, and writing efficient queries
• Frontend - Developing user-facing features and integration with REST APIs
• UI/UX - Being consistent with the design principles and reusing components wherever possible
• Communication - With other team members, the product team, and the support team

Requirements:

• Expertise with large-scale Conversation Agents along with Response Evaluations
• Good hands-on experience with Node.js and Vue.js (or React/Angular)
• Experience of working with production-grade applications with a decent usage
• Bachelor's degree or equivalent experience in Engineering or related field of study
• 3+ years of engineering experience
• Expertise with MongoDB
• Proficient understanding of code versioning tools, such as Git
• Strong communication and problem-solving skills

Team-Specific Focus Areas:

Conversations AI:

-Develop AI solutions for appointment booking, forms filling, sales, and intent recognition

-Ensure seamless integration and interaction with users through natural language processing and understanding

Workflows AI:

-Create and optimize AI-powered workflows to automate and streamline business processes

Voice AI:

-Focus on VOIP technology with an emphasis on low latency and high-quality voice interactions

-Fine-tune voice models for clarity, accuracy, and naturalness in various applications

Support AI:

-Integrate AI solutions with FreshDesk and ClickUp to enhance customer support and ticketing systems

-Develop tools for automated response generation, issue resolution, and workflow management

Platform AI:

-Oversee AI training, billing, content generation, funnels, image processing, and model evaluations

-Ensure scalable and efficient AI models that meet diverse platform needs and user demands

EEO Statement:

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

12+ years of experience in a senior design role within a media agency or similar environment, with a focus on corporate branding and packaging design.

- Proven track record of leading successful corporate branding and packaging design projects, with a portfolio that showcases your creative prowess.

- Bachelor's or Master's degree in Design, Visual Arts, or a related field is required.

- Proficiency in design software such as Adobe Creative Suite, Sketch, Figma, etc.

- Demonstrates professionalism, confidence, and composure in high-pressure situations.

- Possesses strong organizational skills and an adaptable mindset to accommodate evolving project

Requirements.

- Has a keen attention to detail.

- Takes initiative and actively contributes ideas.

- Presents confidently in high-level client meetings, presentations, and pitches.

- Displays curiosity and encourages it within the team.

- Receives and provides feedback positively, while also guiding junior team members.

- Maintains a passion for learning new skills and encourages team members to do the same.

- Earns high trust and respect from both clients and colleagues.

Database Architect & Engineer

Work Mode - Work from Home

Experience Required - 5+ Years

Immediate joiners are preferred.

Job description

Seeking a seasoned Database Architect with expertise in Oracle and/or PostgreSQL, system wide migrations, and complex query creation and optimization. The ideal candidate should have at least 5 years of experience in database management and be able to work independently. Key responsibilities include defining a schema for a new product, managing and maintaining databases, planning and executing system wide migrations, creating and optimizing complex queries, ensuring the security and integrity of the database, and providing training and support to team members. This role requires excellent communication and problem-solving skills, as well as a strong understanding of database architecture, design, and security.

Responsibilities:

- Design, implement, and maintain Oracle and PostgreSQL databases

- Expert in ETL tools, data integration, and migration processes

- Create and optimize complex SQL queries for performance and efficiency

- Develop and refine database functions, procedures, and packages

- Analyze and troubleshoot database performance issues, implementing tuning solutions

- Ensure database architecture aligns with application needs and best practices

- Collaborate with development teams on data models and database design

- Provide documentation, training and support to other team members

- Assure quality, security and compliance requirements are met as part of projects

delivery

Qualifications:

- 5+ years of experience with Oracle and/or PostgreSQL

- Experience in designing database schemas from scratch

- Experience with documentation such as ERDs and DB Relations

- Experience with system wide migrations

- Strong understanding of database architecture and design

- Experience with complex query creation and optimization

- Experience with performance tuning and troubleshooting

- Strong understanding of database security

- Experience with database backup and recovery

- Excellent communication and problem-solving skills

- Bachelor's degree in Computer Science or related field is a plus

- Experience in development of SaaS enterprise scale product

- Experience in working with globally distributed teams following Agile methodology

and Scrum.

- Experience in working with modern CI/CD tools and related ecosystem of

applications - uDeploy, Jenkins, Artifactory, Maven etc.

- Experience using source control tools like Git, SVN etc.

• Strong knowledge of Laravel web framework
• Strong knowledge and exp of
• We are looking for a consultant 3-4 years of experience who has experience in Laravel.

• Wordpress with WooCommerce is a must

• Understanding the fully synchronous and Object oriented Programming behavior of PHP.
• MySQL – 3 to 4 years
• Strong understanding of front-end technologies, such as JavaScript, HTML5, Jquery, Angular Js and CSS3.
• Knowledge of SOAP/XML/REST
• Familiarity with My SQL databases and their declarative query languages.
• Knowledge of object-oriented PHP programming.
• Familiarity with limitations of PHP as a platform and its workarounds.

• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly responsive user interface components using react concepts.
• Writing application interface codes using JavaScript following react.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.

Senior Front End Engineer (React.js & React Native - Mobile Experience)

Job description

Fulfil’s software engineers develop the next-generation technologies that change how millions of customer orders are fulfilled by merchants. Our products need to handle information at a massive scale. We're looking for engineers who bring fresh ideas from all areas into our technology.

As a Front End software engineer, you will work on the ReactJS & React Native (Mobile Experience) powered user interface used by Fulfil merchants to manage their back-office operations. This is mission critical software and your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux) & React Native (Mobile Experience). You will ensure that these components and the overall application are robust and easy to maintain. In this role, you will be collaborating closely with the rest of the team working on different layers of infrastructure in an international environment. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality are important.

What You’ll Do:

• Collaborate with a small yet extraordinarily talented team of engineers to implement front-end technologies
• Develop new user-facing features using React.js & React Native (Mobile Experience)
• Work closely with the Design and Product teams to translate complex technical workflows into delightful user experiences
• Define how Fulfil builds user interfaces and ensure that we’re utilizing and keeping up with modern web standards
• Continually test, measure, and iterate on the results of your work in the spirit of continuous improvement
• Write clean, reusable, and well-tested front-end code
• Help to bridge the responsibilities of the Product and Engineering teams, spending time with both on the way to launching new products
• Architect efficient and reusable front-end abstractions and systems that drive complex web applications
• Build and contribute to open source projects
• Build reusable components and front-end libraries for future use
• Optimize components for maximum performance across a vast array of web-capable devices and browsers

Requirements

We’re Looking for Someone With:

• 5+ years of experience as an engineer
• Experience in building large-scale web applications in a fast-moving team environment
• A strong understanding of UX and UI design standards
• The perfectionist’s touch on a pragmatist’s deadline: you strive for pixel-perfection and intuitive functionality
• Strong proficiency in JavaScript (2-4 Years of experience), including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js & React Native (Mobile Experience) and its core principles, with experience in popular React.js workflows (such as Flux or Redux) 
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc
• The ability to bring any design to life with HTML and CSS, with cross browser compatibility and accessibility
• Smarts, humility, communication skills, and equal willingness to teach and learn
• Familiarity with RESTful and GraphQL APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Experience in developing large client side JavaScript applications
• Familiarity with code versioning tools like GIT
• Experience with Javascript testing tools and test automation

Nice to Haves:

• Prior experience at a growth stage Internet/Software company
• Demonstrated work beyond the front-end, experienced in integrating with a wide array of back-end technologies and services (e.g. experience with Python, AngularJS)
• Experience developing large client-side applications and optimizing them for performance
• You can straddle client and server development, creating APIs that drive web apps
• You understand the intricacies of timezones
• Web optimization, performance tools, and load testing
• You maintain or contribute to an open-source project