Customer Relationship Agent

We are seeking a motivated and experienced Store Manager to oversee daily operations at our retail locations. The Store Manager will be responsible for ensuring the store operates efficiently, meeting sales targets, delivering exceptional customer service, and managing staff.

Key Responsibilities:

• Oversee daily store operations, ensuring everything runs smoothly and efficiently.
• Manage and lead a team of sales associates, setting goals and providing coaching to ensure targets are met.
• Maintain high standards of customer service, addressing customer concerns and feedback.
• Monitor inventory levels, order stock, and manage product displays.
• Analyze sales data and prepare reports for senior management.
• Implement promotional activities and sales strategies to drive revenue.
• Ensure compliance with all company policies, health and safety regulations, and local laws.
• Conduct regular store audits and ensure the store's appearance is up to company standards.
• Handle store budgets, payroll, and scheduling efficiently.

Requirements:

• Bachelor's degree in Business Administration, Retail Management, or a related field.
• Proven experience as a Store Manager or in a similar retail management role.
• Strong leadership and interpersonal skills.
• Excellent communication and organizational abilities.
• Ability to manage multiple tasks simultaneously and work under pressure.
• Proficiency in MS Office and retail management software.
• Flexibility to work in different shifts, including weekends.

Preferred Qualifications:

• Experience in retail sales or customer service.
• Knowledge of visual merchandising techniques.
• Ability to motivate a team and drive sales performance.

JOB DETAILS:

* Job Title: Regional Sales Manager (Philippines)

* Industry: SAAS Industry

* Salary: Best in Industry

* Experience: 5 -10 years

* Location: Philippines

* Work Mode: WFH

* Working Day: 5

Required Skills: Data Analysis, Analytical thinking, Proficiency in CRM tools, Cross functional collaboration, Problem Solving & Decision Making

Criteria:

Need Native Philippines candidates ONLY.

1. Candidate must be from a B2B SaaS / Hospitality Tech (Hotel Tech) background.

2. Candidate must have 5–10 years of relevant sales experience in SaaS or hospitality technology.

3. Candidate must have strong team management experience, handling BDMs and Telesales teams.

4. Candidate must have proven ownership of regional revenue targets, pipeline management, and MRR growth.

5. Candidate must have strong knowledge of the Philippines hospitality market and enterprise hotel sales.

6. Candidate should be proficient in Filipino and English (mandatory).

7. Candidate should be open to frequent travel across regions.

8. Candidate must be good with numbers, including revenue analysis, forecasting, pipeline metrics, and target tracking.

9. Candidate must have hands-on experience with CRM tools; HubSpot experience is strongly preferred.

Description

About the Role: -

We are seeking a high-performing Regional Sales Manager (RSM) to lead and scale our sales operations in Philippines.

This role is responsible for driving revenue growth, expanding market presence, managing sales teams, and ensuring customer success within the hospitality sector.

Key Responsibilities: -

1. Sales Leadership & Team Management

• Lead and manage BDMs and Telesales teams
• Ensure achievement of 100%+ monthly and quarterly targets
• Conduct weekly coaching, reviews, and performance tracking
• Oversee hiring, onboarding, and training
• Ensure 100% CRM (HubSpot) compliance

2. Revenue & Target Achievement

• Deliver regional targets across new properties, licenses, and LTV
• Drive growth in ARPA and MRR
• Maintain a 3× healthy sales pipeline

3. Customer Retention & Account Growth

• Minimize churn and maximize customer satisfaction
• Build strong relationships with hotel owners, GMs, and key decision-makers
• Collaborate with Implementation & Support teams for seamless onboarding

4. Market Expansion & Enterprise Sales

• Expand YCS presence across key regions in Philippines.
• Close enterprise and multi-property hotel group deals (5+ properties)
• Build partnerships with hotel associations and tourism bodies
• Lead events, webinars, and roadshows

5. Internal Collaboration & Operations

• Provide accurate weekly and monthly sales forecasts
• Share market insights with Product, Marketing, and Support teams
• Ensure timely reporting and compliance with internal processes.
•  

Key Competencies: -

• Sales Leadership & Team Management – Ability to lead, coach, and drive a high-performing sales team to exceed targets.
• Strategic Pipeline & Revenue Execution-– Strong skills in pipeline management, forecasting, and delivering consistent revenue growth.
• SaaS & Hospitality Market Expertise - Deep understanding of SaaS sales and the Philippines a hospitality ecosystem.
• Enterprise Sales & Negotiation – Proven capability to close multi-property deals and handle complex negotiations
• Customer Retention & Relationship Management– Strong focus on reducing churn and building long-term partnerships with key decision-makers.
•  

Key Requirements: -

• 5–10 years of experience in SaaS, B2B, or Hospitality Tech sales
• Proven experience in managing sales teams and exceeding targets
• Strong understanding of the Philippines hospitality market
• Excellent communication and negotiation skills
• Hands-on experience with CRM tools (HubSpot preferred)
• Willingness to travel across regions as required

Job Summary

We are seeking a motivated and results-driven Inside Sales Representative to join our growing sales team. The ideal candidate will be responsible for generating leads, nurturing client relationships, and closing sales through calls, emails, and virtual meetings. You will play a key role in driving revenue growth and enhancing customer satisfaction.

Key Responsibilities

• Identify and qualify new sales opportunities through inbound and outbound calls, emails and digital channels.
• Understand customer needs and recommend suitable products or services.
• Deliver compelling sales presentations and product demonstrations remotely.
• Maintain and update customer records in the CRM system.
• Achieve and exceed monthly and quarterly sales targets.
• Follow up on leads and ensure timely conversion.
• Collaborate with marketing and field sales teams to optimize lead generation strategies.
• Handle customer objections effectively and negotiate deals.
• Prepare sales reports and provide regular pipeline updates to management.

Required Skills & Qualifications

• Bachelor’s degree in Business, Marketing, or a related field (preferred).
• 1–3 years of experience in inside sales, tele-sales, or a similar role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong ability to build rapport with customers.
• Goal-oriented with a proven track record of meeting or exceeding targets.
• Proficiency in MS Office and CRM software is an advantage.
• Ability to work in a fast-paced, target-driven environment.

Preferred Attributes

• Self-motivated and highly organized.
• Strong problem-solving skills.
• Positive attitude with a customer-first mindset.
• Team player with the ability to work independently.

What We Offer

• Competitive salary + performance incentives.
• Career growth opportunities.
• Supportive and collaborative work environment

Responsibilities and Duties

• Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.

• Experience designing and developing responsive design websites.

• Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers.

• Ability to convert comprehensive layouts and wireframes into working HTML pages.

• Strong understanding of PHP back-end development

Key Skills

Wordpress, WooCommerce. Elementor, PSD/Figma/Xd to HTML, Bootstrap

Position - Category Head

Location - Mumbai ( Remote for now)

We are looking for a Category Head to manage a group or category of products for our company. You will be the one responsible for the pricing and overall promotion of a product category to maximize consumer appeal. Relationships with vendors and product range management will also be part of your duties.

- An excellent category Head must have extensive experience in understanding consumer needs and the retail environment. They must have a commercial mindset and full comprehension of marketing and sales principles. Exceptional communication skills are also key for category Head.

- The goal is to increase sales and profitability of business to drive sustainable growth.

Role:

- Creating and developing a long-term plan and strategy for development of the category.

- Develop strong working relationships with buying, marketing and merchandising teams.

- End to end management of product i.e. from supplier to customer.

- P&L owner for the group of categories managed.

- Team Management: manage a team of Category Owners, Catalogue, and Vendor Acquisition resources. Develop and coach team.

- Manage Portfolio of Categories: New brand acquisition and pricing strategy, Managing product portfolio and inventory management. Shape long term portfolio expansion built on macro trends.

- Vendor management: vendor sourcing & management, vendor relationship management.

- Customer management: Managing key customer relationships, developing multiple channels, optimizing omni channel sales- through mix of online and offline sales.

- Marketing: Manages and optimizes marketing spends on the category group. Working closely with digital marketing team to optimize spends across different digital channels.

- Category Analytics: proficient in analytics to identify growth areas and execute

About enguru Enguru is India’s leading destination for online learning English, with over 4 crore learners who have used our products. enguru caters to multiple audiences, including adult and children learners looking to learn English through live group and/or personal classes.

• Good Communication skills (Fluency in English, Hindi, and any regional languages).
• Should be comfortable to take multiple calls in a day. • Highly organised and mature with respect.
• Providing complete information about the product to the customer.
• Receiving inbound calls and counselling for Customer.
• Outbound calls as per leads received from support teams.
• Should have the capability to judge the requirements of the customer.

Location: Bengaluru