Customer Relationship Agent at 1point1 solutions pvt ltd · Navi Mumbai · 1 - 2 years · ₹1L - ₹2L / yr · Bootstrapped · Posted 27 Mar 2025

Ready to take the next step in your professional journey? Join the 1Point1 family and nurture your future with us. From personal development to career growth, we provide the soil for your success! Let’s grow together and make every day a new opportunity to blossom.

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Job Title : Lead – Monitoring
Experience : 8.5 to 14 Years
Location : Gurgaon, Sector 32 (Hybrid – 3 days office, 2 days WFH)
Work Mode : 5 Days Working
Department : Digital IT – Infrastructure & Services
Joining : Immediate to 15–20 days (Buyout option available)
Role Summary :
We are seeking a Lead – Monitoring professional to lead infrastructure, cloud (Azure/AWS), and synthetic monitoring initiatives.
The role demands deep expertise in observability tools, performance optimization, and proactive incident response, driving reliability across global systems.
This is a hands-on, non-admin role focused on engineering and automation, not infra administration.
Mandatory Skills :
Nagios, Microsoft SCOM, Site24x7, Azure/AWS cloud monitoring, performance analysis, incident response, Python/PowerShell scripting
Location Preference :
- Candidates from Delhi NCR preferred.
- Open to North India candidates willing to relocate to Gurgaon.
- Remote work is not available.
Key Responsibilities :
- Lead system performance monitoring using Nagios, Microsoft SCOM, Site24x7.
- Design and manage cloud & synthetic monitoring (Azure/AWS).
- Drive incident resolution and minimize downtimes.
- Build scalable, automated monitoring solutions (Python/PowerShell).
- Create and maintain dashboards, KPIs, reports.
- Collaborate across teams and lead monitoring practices.
- Mentor junior team members, ensuring knowledge sharing.
Good to Have :
- Certifications: ITIL Foundation, Microsoft Certified: Azure Administrator, Microsoft Certified: SCOM, CMP.
- Experience with cloud cost optimization, performance trend analysis.
Note :
- Admin-only profiles are not suitable.
- Strong Azure platform knowledge is essential.
Key Responsibilities:
- Design and develop cross-platform mobile apps using React Native
- Build reusable components and front-end libraries for future use
- Integrate RESTful APIs and third-party libraries
- Write clean, maintainable, and scalable code
- Ensure performance, quality, and responsiveness of applications
- Collaborate with backend developers to integrate APIs
- Debug and fix issues to improve application performance
- Publish apps to the Apple App Store and Google Play Store
- Stay up-to-date with new technologies and trends
Required Skills and Qualifications:
- 3+ years of professional experience in mobile application development
- Strong proficiency in React Native, JavaScript, and TypeScript
- Experience with state management tools like Redux / MobX / Context API
- Experience with RESTful APIs, third-party libraries, and services
- Knowledge of native build tools (Xcode, Android Studio)
- Familiarity with native modules, bridging, and performance optimization
- Experience in debugging and testing mobile applications
- Understanding of mobile UI/UX best practices
- Experience with Git version control
- Dynatrace Expertise: Lead the implementation, configuration, and optimization of Dynatrace monitoring solutions across diverse environments, ensuring maximum efficiency and effectiveness.
- Cloud Integration: Utilize expertise in AWS and Azure to seamlessly integrate Dynatrace monitoring into cloud-based architectures, leveraging PaaS services and IAM roles for efficient monitoring and management.
- Application and Infrastructure Architecture: Design and architect both application and infrastructure landscapes, considering factors like Oracle, SQL Server, Shareplex, Commvault, Windows, Linux, Solaris, SNMP polling, and SNMP traps.
- Cross-Platform Integration: Integrate Dynatrace with various products such as Splunk, APIM, and VMWare to provide comprehensive monitoring and analysis capabilities.
- Inter-Account Integration: Develop and implement integration strategies for seamless communication and monitoring across multiple AWS accounts, leveraging Terraform and IAM roles.
- Experience working with On-premise Application and Infrastructure
- Experience with AWS & Azure and Cloud Certified.
- Dynatrace Experience & Certification
Required Skills:
- Must have experience of a minimum of 2 years as a WordPress Developer. (Required)
- In-depth knowledge of PHP, MYSQL, JS, jQuery, CSS, and HTML.
- Knowledge of WordPress coding standards.
- Ability to manage projects.
Responsibilities:
- Creating the website architecture.
- Designing and building the website front-end and managing the website back-end including database and server integration.
- Developing and customizing WordPress themes and plugins.
- Integrating a wide range of WordPress plugins, API calls, and third-party apps and forms.
- Researching and recommending new technologies and tools for effective integration across various platforms.
- Conducting website performance tests.
- Troubleshooting content issues.
- Monitoring the performance of the live website.
- Meeting with clients to discuss website design and function.
Work Profile:
- Delivering a complete front end application in Agular
- Ensuring high performance on mobile and browser with reusable and modular components spanning cross multiple projects
- Coordinating the workflow between the graphic designer, the HTML coder, and yourself
- Integrate with the back-end developer in the process of building the RESTful API
- Communicating with external web services for 3rd Party tools and services integration
- Requirement
- 2+ years of experience and proficiency with Angular, JavaScript and HTML5
- Deep knowledge of Angular practices and commonly used modules based on extensive work experience
- Creating self-contained, reusable, and testable modules and components
- Ability to provide SEO solutions and optimization
- Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when needed
- Creating custom, general use modules and components which extend the elements and modules of core Angular
Our client acts as a single-stop technology enabled platform, connecting the educational ecosystem which includes stakeholders such as schools, students, teachers, etc. Their main USP is acting as a consolidator of various products and services in the educational industry, such as news updates, video teaching, online examination, database for search & compare, counselling, admissions, competitions, job portal etc.
Headquartered in London, our client also has an office in Gurugram, India. So far in their journey, they have, approx., 2K+ admission partners, 50K+ users, 30K+ engagement resources, 2 Lakhs+ monthly reach and their marketplace partners include Apsara, Faber Castell, Amar Chitra Katha, RobinAge etc.
As a Regional Manager– Sales, you will be responsible for increasing the company's Partner School network by taking the packs in market.
What you will do:
- Developing market awareness viz company products and expanding the distribution base continuously
- Looking for innovative and new ways to distribute product and services
- Identifying and appointing Channel Partners for market expansion
- Ensuring success of Regional Conclaves/Events
- Promoting Competitions & Championships in the assigned territory
- Enumerating industry-wide policies and processes for academic assessment
- Staying abreast of industry trends and market development of academic assessment
- Managing team and achieving individual target
- Providing quality assurance reviews and addressing areas that need attention
- Keeping an eye of the new developments and trends in line with the company’s vision document and priority
- Meeting and exceeding revenue target by product. The target must be accomplished viz quantity and value
- Expanding network of clients (Schools, Channel Partners & Consultants)
- Developing and sustaining strong, productive customer relationships with K-12/School Agents/Consultants
- People Management including hiring with identified timelines
- Reviewing performance and taking appropriate action for redressal where needed
- Planning event calendar in assigned region
- Understanding the requirements of the market and providing inputs to be able to make product offerings as per the market expectation
- Defining and following discounts norms. These norms too must be approved by Reporting Manager
- Ensuring profitable revenue
- Adding new clients individually and through the team
- Establishing independent relationships with various K-12 & higher ed institutions
- Ensuring continuous engagement with them to understand changes if any and maximising opportunity
- Understanding the needs and expectations of the market and appraising the Product/ Service team to ensure timely availability
- Confirming hire plan and hire according to need in the specific timelines and ensuring that self-time is given to appropriate activities
- Monitoring work of the sales team by using daily reports etc
- Working with marketing team as required and supporting the success of the project
Desired Candidate Profile
What you need to have:- Flexibility and creativity in developing the business
- Ability to multi-task
- Ability to deal with frequent and changing deadlines
- Ability to perform individually as well
Why you should join us
- You will join the mission to create positive impact on millions of peoples lives
- You get to work on the latest technologies in a culture which encourages experimentation - You get to work with super humans (Psst: Look up these super human1, super human2, super human3, super human4)
- You get to work in an accelerated learning environment
What you will do
- You will provide deep technical expertise to your team in building future ready systems.
- You will help develop a robust roadmap for ensuring operational excellence
- You will setup infrastructure on AWS that will be represented as code
- You will work on several automation projects that provide great developer experience
- You will setup secure, fault tolerant, reliable and performant systems
- You will establish clean and optimised coding standards for your team that are well documented
- You will set up systems in a way that are easy to maintain and provide a great developer experience
- You will actively mentor and participate in knowledge sharing forums
- You will work in an exciting startup environment where you can be ambitious and try new things :)
You should apply if
- You have a strong foundation in Computer Science concepts and programming fundamentals
- You have been working on cloud infrastructure setup, especially on AWS since 8+ years
- You have set up and maintained reliable systems that operate at high scale
- You have experience in hardening and securing cloud infrastructures
- You have a solid understanding of computer networking, network security and CDNs
- Extensive experience in AWS, Kubernetes and optionally Terraform
- Experience in building automation tools for code build and deployment (preferably in JS)
- You understand the hustle of a startup and are good with handling ambiguity
- You are curious, a quick learner and someone who loves to experiment
- You insist on highest standards of quality, maintainability and performance
- You work well in a team to enhance your impact
Job description
- Lead design, development, implementation and maintenance of applications & back-end services demonstrating service-oriented architecture.
- Design, build, test, and maintain scalable APIs, services, and systems within the platform.
- Choose the right Data Structures, tools, and tech stacks and do high-level design with guidance.
- Build, develop, mentor, review code and coach junior team members.
- Extensive programming experience with cross-platform development: Java/SpringBoot, Javascript/Node.js, Express.js or Python
- Extensive knowledge of ElasticSearch, MongoDB or Cassandra, Redis, SQS and data streaming (Spark, Flink, Kafka streams, storm, etc.).
- Well versed in Kafka Understanding cloud native technologies such as Docker and Kubernetes, capable to cover full development lifecycle including CI/CD
- Experience in use of source code management system like GIT, bitbucket and build tools like ant, maven, Gradle or make.
- Take great pride in Code quality and developer productivity.
- Put in Microservcies architecture in place that paves road for scalability, efficiency, observability, and availability.
- Build (and open source) data processing, storage and fetch systems at the petabyte scale with the lowest cost/GB while still responding in milliseconds at the 99th percentile.
- Write algorithms and services to influence personalisation and recommendation from a real-time recommendation engine for both home feed to surface most viral videos + video e-commerce
- Build machine learning pipelines using Kinesis,Spark/Flink/TensorFlow etc
- Agile methodologies, Sprint management, Roadmap, Mentoring, Documenting, Software architecture
- Proven experience in handling large infrastructure and distributed systems Liaison with Product Management, DevOps, QA, Client and other teams Your Experience Across The Years in the Roles You’ve Played
Requirement:
- Have total or more 7 - 9 years of experience with 2-3 years in a startup. Have B.Tech or M.Tech or equivalent academic qualification from premier institute. Experience in Product companies working on Internet-scale applications is preferred
- Thoroughly aware of cloud computing infrastructure on AWS leveraging cloud native service and infrastructure services to design solutions.
- Follow Cloud Native Computing Foundation leveraging mature open source projects including understanding of containerisation/Kubernetes.
We Value Engineers Who Are :
- Customer-focused: We believe that doing what’s right for the creator is ultimately what will drive our business forward.
- Obsessed with Quality: Your Production code just works & scales linearly
- Team players. You believe that more can be achieved together. You listen to feedback and also provide supportive feedback to help others grow/improve.
- Pragmatic: We do things quickly to learn what our creators desire. You know when it’s appropriate to take shortcuts that don’t sacrifice quality or maintainability
Chingari Benefits
The glory. Almost too much responsibility.
A fun-life balance
A ticket on our rocket ship to the moon. ��
- Create architectural designs based on product/design requirement and implement critical high performance,large scale services and libraries Participate in the design and implementation of next generation systems.
- Control projects from start to finish - deliverables to ensure high quality, innovative and functional design.
- Adhere to all industry standards in code and architectural designs and evangelize best practices in library.
- Collaborating with other professionals to determine functional and non-functional requirements for the product development.
- Provide constructive feedback on design and product reviews.
- Collaborate with Leads/Engineers for continuous improvement of the code quality by code review and help engineers write better code.
- Lead cross-functional initiatives working with bright engineers across organization.
- Lead engineering efforts from rapid prototypes to large-scale applications using variety of languages and tools/technology stacks.










