Customer Relationship Agent

Experience Required: 2-5 Years

No. of vacancies: 4

Vacancy Role: WFO

Job Category: Quality Analyst

Job Description

We are looking for a skilled and detail-oriented Quality Analyst with 2–5 years of experience to join our growing QA team. The ideal candidate should have hands-on experience in both manual and automation testing, with strong exposure to mobile applications, APIs, and web platforms.

Roles & Responsibilities

• Design, develop, and execute comprehensive manual test cases for mobile applications, APIs, and web applications.
• Build, maintain, and enhance automated test scripts using industry-standard tools and frameworks.
• Detect, document, and track defects, ensuring timely resolution in coordination with the development team.
• Collaborate closely with developers, product managers, and stakeholders to understand business requirements and acceptance criteria.
• Actively participate in Agile/Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Contribute to continuous improvement of QA processes, standards, and best practices.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related discipline.
• 2–5 years of hands-on experience in Quality Assurance.
• Strong understanding of manual testing methodologies and QA fundamentals.
• Practical experience with automation tools such as Selenium, Appium, or similar frameworks.
• Solid knowledge of mobile app testing for both iOS and Android platforms.
• Experience in API testing using tools like Postman or SoapUI.
• Proficiency in cross-browser and cross-device web application testing.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent communication skills with the ability to work effectively in a collaborative environment.

Marrow is a learning platform for doctors, medical students, and other healthcare practitioners with topic-wise learning modules, tests and performance analytics, and high-quality recorded medical video classes. Marrow is currently used by over 5 lakh medical students in India to prepare for the country’s largest medical competitive exam - NEET PG.

USP of Marrow

1) Loved by more than 70% of aspiring doctors in India.

2) NEET-PG 2020, 2021, 2022,2023 - Top 10 Rankers were the Marrow users.

DailyRounds is a healthcare startup focused on organizing “Knowledge of practice of Medicine” and building a community of Doctors (and healthcare professionals). We hold the largest IP (intellectual property) in clinical medicine in India. We hope to put this IP, network, and our best efforts to help Doctors improve how they diagnose and treat. We are a diverse team of 300 people based in Bangalore.

We are product-driven. We believe businesses should scale and be profitable. We avoid fads and focus on what makes business sense, what can scale, and what can make a positive impact (in that order).

In April 2019 M3 India, the Indian subsidiary of Japanese Healthtech company M3 (one of the largest healthcare networks globally, listed on the Tokyo Stock Exchange), picked up a majority stake in DailyRounds to foray into case-based problem-solving, community platform, and

medical test preparation business in India.

We seek a highly skilled and experienced Mobile Application Security Engineer to join our dynamic security team. The ideal candidate will possess a deep understanding of mobile security for both Android and iOS platforms, with hands-on experience in identifying and mitigating security vulnerabilities. This role involves ensuring the security of mobile applications through rigorous testing, threat modeling, and implementation of security best practices.

What are we looking for

• 2-5 years of experience in mobile application security for Android and iOS platforms.
• Proven expertise in vulnerability assessment, penetration testing (VAPT), and security analysis of mobile applications.
• Strong understanding of Android and iOS security architectures.
• Proficiency in security tools such as Frida, Burp Suite, OWASP Mobile Security Testing Guide (MSTG), etc.
• Experience with common mobile security vulnerabilities (e.g., OWASP Mobile Top 10) and mitigation strategies.
• Knowledge of CVE databases and experience in reporting and managing vulnerabilities.
• Familiarity with secure coding practices and security standards.

What you will be doing here

Security Assessment and Testing:

• Conduct thorough security assessments of mobile applications, including static and dynamic analysis.
• Perform vulnerability assessments and penetration testing (VAPT) on Android and iOS applications.
• Utilize tools such as Frida, Burp Suite, and other mobile security testing frameworks to identify security weaknesses.

Vulnerability Management:

• Identify, report, and track mobile application security vulnerabilities (Common Vulnerabilities and Exposure)
• Work closely with development teams to ensure vulnerabilities are addressed and resolved.
• Develop and maintain a vulnerability management program for mobile applications.

Security Architecture and Design:

• Collaborate with development and product teams to design secure mobile applications.
• Implement security best practices and guidelines for mobile app development.
• Conduct threat modeling and risk assessments to identify potential security threats.

Security Tools and Automation:

• Develop and maintain custom scripts and tools to automate security testing.
• Stay updated with the latest security tools, technologies, and trends in mobile security.

Documentation and Reporting:

• Create detailed security assessment reports and documentation.
• Provide recommendations for security improvements and risk mitigation.
• Document security policies, procedures, and guidelines for mobile application security.

Please note that only shortlisted candidates will be contacted.

Requirements 

• 7-10 years of architecture, software design, engineering, and implementation experience in a complex and fast-moving early-stage start-up environment.
• Strong expertise in systems architecture and a service-based codebase.
• Strong expertise in designing highly available, fault-tolerant, scalable systems. • Experience building and leading engineering teams that took products from idea to launch (0 to 1) and launch to scale (1 to 10).
• Strong communication and leadership abilities especially in the current remote environment.
• Strong developer who can give the best in their team a run for their money! • A passion for building impactful products.
• Deep knowledge of backend and frontend technologies such as NodeJS, Java, Postgres/MySQL, ReactJS, Docker, and Kubernetes.
• Experience with mobile development: Android and/or React Native.

Building the Engineering Team and Culture 

The power of a good engineering leader is to build out the engineering team and set a start-up’s  engineering culture, especially when the organization gets to the size where that middle layer of  management is required. A strong head of engineering should therefore be able to determine  who will be good leads for the team, hire them, and be able to groom that skill set over time. 

Product Planning 

Not only the ability to execute, but the leader’s role prior to development is also critical to the  product-planning phase. While product management/marketing will provide insight into the  features, market size, pricing etc. the engineering leadership needs to provide feedback into the  resources (headcount, equipment, etc.) needed to deliver by a given date. An engineering leader  brings sanity to this process with a unified view of broader objectives.

Execution 

Ultimately, the output of any engineering organization is the product. A well-functioning  organization will not only build a high-quality product, but also hit pre-determined dates and  accurately forecast updates to the timeline as it changes. One has to have a command of the  software development process, and ensure the correct process is in place and followed. 

Handling Chaos 

When a product launch goes right and catches the world on fire, the feedback from the market  can be overwhelming. Even with marginal success, engineering will be inundated with customer  escalations, feature requests etc. All of this must be addressed while continuing to drive the  product forward. A hallmark of a strong engineering leader is to maintain composure while  navigating this chaos. 

Why you’ll LOVE this job 

We’re a small team that enjoys working hard, getting a lot done and having fun. Not to mention  that you’ll get to work on a product that is making a profoundly positive impact on people’s lives.  We also provide an outstanding training ground for aspiring entrepreneurs. We can promise: 

• Unlimited PTO so you can take the time you need to rejuvenate. 
• We care about you. We offer competitive health insurance for employees and their  dependents. We also offer two days of mandatory wellness leaves per month. • Our co-workers are a close-knit, intelligent, and motivated team. 

Compensation 

Commensurate with experience (cash + bonus + equity).

• Job title: Academic counsellor
  Salary package: upto 2.4LPA + incentives
  Job location: Banaswadi, Bengaluru
  Job role:
  Connecting with students, understanding their education background & aspirations,
  accordingly suggesting training & placements programs to the students.
  Qualification Eligibility:
  Graduates
• Minimum 1 year experienxce required

• Participate in the entire application lifecycle, focusing on coding and debugging
• Write clean code to develop functional web applications
• Troubleshoot and debug applications
• Collaborate with Front-end developers to integrate user-facing elements with server-side logic
• Gather and address technical and design requirements
• Provide training and support to internal teams
• Build reusable code and libraries for future use
• Liaise with developers, designers to identify new features
• Follow emerging technologies

• Spent at least 3 yrs in a solid back end role
• Experience taking a problem to a product solution (module/product)
• Prior experience working with startups and understand the fast-paced, dynamic nature of work

• Javascript, NodeJS
• Client-server architecture
• OOP concepts, including design patterns
• Understanding of RDBMS (MySQL, Postgresql)
• Understanding of REST API
• Familiarity with frameworks such as ExpressJs

• Knowledge of TDD frameworks mocha, chai, jest, etc
• Knowledge of AWS (Lambda, RDS, EC2, SQS, S3, ECS, etc)
• Basic knowledge of Typescript, NextJs
• Prior experience in fin-tech

• Mandatory Skills : Java, Springboot, Microservices.
• Basic knowlege of HTML and CSS
• good understanding of REST API designing as well as development using spring.
• Strong Hands on experience in Angular or React JS
• Effective in using frameworks.
• Proficient understanding of code versioning tools Git/bit bucket with Maven.
• hands on expereince in SQL

Job Description:

Mandatory Skills:

Should have strong working experience with Cloud technologies like AWS and Azure.

Should have strong working experience with CI/CD tools like Jenkins and Rundeck.

Must have experience with configuration management tools like Ansible.

Must have working knowledge on tools like Terraform.

Must be good at Scripting Languages like shell scripting and python.

Should be expertise in DevOps practices and should have demonstrated the ability to apply that knowledge across diverse projects and teams.

Preferable skills:

Experience with tools like Docker, Kubernetes, Puppet, JIRA, gitlab and Jfrog.

Experience in scripting languages like groovy.

Experience with GCP

Summary & Responsibilities:

 Write build pipelines and IaaC (ARM templates, terraform or cloud formation).

 Develop ansible playbooks to install and configure various products.

 Implement Jenkins and Rundeck jobs( and pipelines).

 Must be a self-starter and be able to work well in a fast paced, dynamic environment

 Work independently and resolve issues with minimal supervision.

 Strong desire to learn new technologies and techniques

 Strong communication (written / verbal ) skills

Qualification:

Bachelor's degree in Computer Science or equivalent.

4+ years of experience in DevOps and AWS.

2+ years of experience in Python, Shell scripting and Azure.

• Consistently brainstorm and collaborating with the team for new ideas and strategies.
• Researching markets and industries to compare trends in the market.
• Organized Working Approach
• Experience in Public Relations
• Extremely Creative in Handling Social Media Marketing
• Online Advertising Management
• Creative Content Writing
• Influencer Collaboration for YouTube
• Create Marketing Campaign to Ensure Growth of YouTube

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.