Customer Relationship Agent

Role Overview

We are looking for a Product Adoption Specialist who will play a key role in ensuring seamless implementation, training, and adoption of EasyEcom’s modules and new product features by our clients. This role involves hands-on onboarding support, client training, gathering on-ground insights, and driving product adoption through consistent engagement and feedback.

Key Responsibilities

• Conduct on-site and virtual product demos, training, and onboarding sessions for clients to ensure smooth adoption of EasyEcom’s modules and new features.
• Assist clients in initial setup and configuration of the EasyEcom platform, ensuring their systems are fully operational and integrated.
• Act as a bridge between clients and the product team, i.e., capture real-time feedback, identify usability issues, and suggest practical improvements.
• Track and report adoption metrics for new features and modules, and ensure clients are utilizing the platform to its full potential.
• Collaborate with internal teams (Product, Support, Key Accounts) to resolve implementation issues and ensure customer satisfaction.
• Develop training materials, documentation, and FAQs to enhance the self-service experience for clients.
• Maintain a high level of product knowledge and keep up-to-date with new releases and enhancements.
• Meet or exceed adoption and engagement targets set for existing and new clients.

Key Performance Indicators (KPIs)

• Successful completion of client onboarding within defined timelines.
• % of clients adopting new modules/features post-launch.
• Customer satisfaction and training feedback scores.
• Number of actionable product insights shared with the Product team.

Preferred Experience

• Prior experience in eCommerce operations or SaaS-based implementation.
• Exposure to warehouse or retail tech environments.
• Working knowledge of Excel, CRM tools, and support ticketing systems.

Required Skills & Qualifications

• Bachelor’s degree in Business, Engineering, or a related field.
• 1–3 years of experience in customer onboarding, product training, implementation, or customer success (preferably in SaaS or eCommerce tech).
• Strong communication and presentation skills in English and Hindi.
• Ability to explain technical concepts in simple, client-friendly language.
• Comfortable with frequent travel and hands-on work at client sites.
• An analytical mindset with the ability to capture and report actionable feedback.
• Comfortable working independently or in a cross-functional setup.

• Good understanding of Structured and Unstructured Databases (MySQL and MongoDB)
• Knowledge of Isomorphic Reactjs is An Added Advantage
• Experience in implementing following well-known React.js workflows such as Redux
• Ability to learn new technologies and languages quickly.
• Proficient Understanding of Code Versioning Tools, such as Git.
• Experience with Javascript Backend Framework like ExpressJS.
• Good Time-management Skills.
• Experience with Restful API Services.
• Delivering a complete front end application.
• Professional, precise communication skills.
• Deep knowledge of AngularJS/Node Js/React Js practices and commonly used modules based on extensive work experience.
• Good knowledge in Javascript and able to handle it.
• A Good logical thinker and P

1. To facilitate the efficient administration of bids, bid reviews and associated bid documentation.
2. Tender preparation from preparation to delivery, manages the entire tendering process, ensuring timely and accurate completion of tender proposals and submissions, complying with regulations, and maintaining records and databases to improve future submissions.
3. Maintains contractual records and documentation such as receipt and control of all contract correspondence, ..
4. Develops marketing strategies to promote and charter hire vessels, conducts market research, analyzes trends and provides data to senior Managers for development of Strategies.
5. Content Creation and Management which includes developing and managing marketing materials, including brochures, website content, and social media content.
6. Identification of vessels from domestic & foreign markets.
7. Interaction with Company clients & customers.
8. Market Research and Analysis which includes Conducting market research to identify target audiences, analyze trends, and evaluate competitor activities.
9. Data Analysis and Reporting which is Monitoring the performance of marketing campaigns, analyze data, and generate reports to track progress and measure ROI ( Risk of Investment) for Vessel RFQ.
10. Relationship Management:

Build and maintain relationships with clients, partners, and industry stakeholders.

1. Industry Knowledge:
2. Stay up to date on industry trends, regulations, and best practices in the vessel marketing , upgrading technical requirements of Clients.
3. Coordination with Internal Depts
4. Ability to take up for Cross-Functional Duties.

In short, the candidate must be suitable for the following:

• Responsible for Marketing and Chartering of Offshore Supply Vessels to local & overseas clients.
• Develop executable business development plans for assigned region.
• Able to engage global industry contacts and cultivate strong relations with clients / partners.
• Provide weekly marketing report on business negotiations, proposals and tenders handle by individual and team.
• Solicit and collate market intelligence for development of business strategy.
• Coordinate and work with internal cross-functional departments & companies to support the execution and delivery of projects.
• Timely payment collection on their projects.
• Coordinate and ensure timely delivery of vessel to client.

Technical Skills Required

Mandatory:

• Minimum 10 years of experience in software development with C# and the .Net framework/.net core.

• Experience on building RESTful services and MVC patterns-based web applications, web api and wcf

• Experience in ORM, Document-oriented NoSQL databases or RDMS • Experience with Git (GitHub), automatic deployments, continuous integration

• Expertise on JavaScript, HTML5, CSS, AngularJS, ReactJS, NodeJS, data visualization tools.

• Experience of working on highly scalable SaaS products

• Developed & debugged multi-threaded applications.

• Developed and deployed modules in Azure / Aws Good to have: • Experience in development of reports.

• Developed and deployed modules in Docker / Kubernetes • Experience as scrum owner

• Experience in agile development methodology

• Polyglot

Role and Responsibilities:

• Design, document, develop & test own product.

• Collaborate with team members.

• Care deeply about writing quality/testable/modular code

• Work with various stake holders across teams and prioritize deliverables.

• Drive efficient DevOps practices for full cycle .NET development and deployment.

Soft Skills Required

Mandatory:

• Clarity of thought

• Sincere

• Proactive

• Self-motivated

• Logical bent of mind (Analytical)

• Team player

• Flexible/adaptable

• Strong communication skills (both written and verbal)

• Leader with passion

• Creating RESTful services with Node.js (Express)
• React & React Native
• Mongoose & MongoDB.

• Hands-on experience with Ubuntu-based servers
• Hands on experience in deploying on Digital Ocean Droplets
• Hands on experience with google maps integration

Developer Software (Embedded)

Location: Udaipur

Qualification: BE in (Electrical/Electronic Engineering)

Technical

· Experience in design and development with structured Software Development Life Cycle for embedded applications

· Proficiency in C language or assembly programming, Microcontroller, Micro Processor.

· Preferably experience in working and understanding the metering domain

· Proficiency in development processes, tools/IDE (KEIL, IAR, Eclipse) & test automation

· Unit testing skill

· Interface RS485, RS232, SPI, I2C, USB, LCD, Keypad, Flash, EEPROM

· Coding Standards and MISRA rules are preferable

· Knowledge of ARM / MIPS / Coldfire / MSP430 / dsPIC / 8051 and other popular processor

· Experience in working on communication products based on GPRS, ZIGBEE, ZWAVE, Ethernet, Power line communication, DLMS, MODBUS

Job Description

· Understand improvement requirements and develop improvement solutions & package, according to technical specifications / high-level solution design

· Responsible to carry out effective and timely unit testing, in order to, deliver first time right solutions

· Development of automation framework/compiler / emulators to speed up business delivery cycle in NPI programs

· Keep track of new trends, continuously learn and self-develop skills by ensuring effective knowledge sharing through group meetings and training. Impart training to new joiners as and when assigned

· Proficiency in developing embedded software design with high reusability using relevant tools and BSM or flow diagram

At Cypherock, We are disrupting the current financial system by increasing the adoption of Blockchain-based digital assets through better key management solutions. We build "Worlds' first products" from India, work at the intersection of Blockchain, Security, Embedded Hardware & Cryptography, and have worked with companies like Google, Blockgeeks, Samsung, Lockheed Martin, Apollo Munich, Bank of America amongst others.

As the primary person responsible for operations, we think it will be a great fit if -

1. You previously worked in supply chain or operations where hardware was being built.
2. You have a prior software development/electronics/embedded background.
3. You do not shy away from taking responsibility and are comfortable doing everything non-technical.
4. You obsess over minor details and strive for perfection.
5. You can handle both the software & hardware QA of the product.
6. You have prior software & hardware testing experience.

If we decide to work together, we believe you would be a key team member who helps the company achieve the hockey stick growth that it needs to succeed.

• Set up, manage, automate and deploy AI models in development and production infrastructure.
• Orchestrate life cycle management of AI Models
• Create APIs and help business customers put results of the AI models into operations
• Develop MVP ML learning models and prototype applications applying known AI models and verify the problem/solution fit
• Validate the AI Models
• Make model performant (time and space) based on the business needs
• Perform statistical analysis and fine-tuning using test results
• Train and retrain systems when necessary
• Extend existing ML libraries and frameworks
• Processing, cleansing, and verifying the integrity of data used for analysis 
• Ensuring that algorithms generate accurate user recommendations/insights/outputs
• Keep abreast with the latest AI tools relevant to our business domain

• Bachelor’s or master's degree in Computer Science, Statistics or related field 
• A Master’s degree in data analytics, or similar will be advantageous.
• 3 - 5 years of relevant experience in deploying AI models to production
• Understanding of data structures, data modeling, and software architecture
• Good knowledge of math, probability, statistics, and algorithms
• Ability to write robust code in Python/ R
• Proficiency in using query languages, such as SQL
• Familiarity with machine learning frameworks such as PyTorch, Tensorflow and libraries such as scikit-learn
• Worked with well know machine learning models ( SVM, clustering techniques, forecasting models, Random Forest, etc.)
• Having knowledge in CI/CD for the building and hosting the solutions
• We don’t expect you to be an expert or an AI researcher, but you must be able to take existing models and best practices and adapt them to our environment.
• Adherence to compliance procedures in accordance with regulatory standards, requirements, and policies. 
• Ability to work effectively and independently in a fast-paced agile environment with tight deadlines 
• A flexible, pragmatic, and collaborative team player with an innate ability to engage with data architects, analysts, and scientists.