Customer Relationship Agent

Job Description – Graphic Designer (UI/UX Focus)

📍 Location: Indore, Madhya Pradesh

🏢 Company: Avalon Solution

About Us

Avalon Solution is a fast-growing digital and technology solutions company based in Indore. We are committed to creating innovative, user-friendly, and impactful solutions that enhance customer experiences. To strengthen our creative team, we are looking for a passionate and detail-oriented Graphic Designer with UI/UX expertise who can bring ideas to life with visually stunning and user-centric designs.

Position Overview

We are seeking a creative thinker and design enthusiast with a strong foundation in graphic design, UI/UX principles, and website layout design. The right candidate will be responsible for translating ideas into engaging designs and intuitive user experiences while working collaboratively with developers, product managers, and marketing teams.

Key Responsibilities

🎨 Design & UI/UX

• Craft engaging UI/UX designs for web and mobile applications using Figma.
• Develop wireframes, prototypes, and mockups aligned with client requirements.

🖌️ Graphic Design

• Create and edit graphics, illustrations, and layouts using Adobe Illustrator and Photoshop.
• Ensure brand consistency across typography, color schemes, and visual elements.

🤝 Collaboration & Research

• Work closely with developers to ensure seamless design implementation.
• Conduct user research and usability testing to refine design outcomes.

📈 Innovation

• Stay updated with the latest design trends, tools, and best practices to deliver fresh and modern solutions.

Required Skills & Qualifications

• 🎓 Bachelor’s degree in Graphic Design, Visual Communication, UI/UX Design, or related field.
• 💼 Proven experience as a Graphic Designer / UI-UX Designer (Portfolio required).
• 🛠️ Proficiency in Figma, Adobe Illustrator, and Adobe Photoshop.
• 🖥️ Strong understanding of UI/UX principles, wireframing, and prototyping.
• 🌐 Experience in website layout design and responsive design practices.
• ✨ Creativity, attention to detail, and strong problem-solving abilities.
• 🗣️ Excellent communication and collaboration skills.

This is a senior-level Product Marketing Manager role for a B2B SaaS company.

The person will lead customer marketing and lifecycle marketing initiatives — meaning they focus on existing customers (engagement, retention, advocacy, upsell, cross-sell), not just new lead generation. They will also manage a team and collaborate closely with Sales, Product, and Customer Success.

Shift: 2:30 PM – 11:30 PM IST (US hours, EST overlap)

Location: Remote (India-based candidates okay)

Reports To: VP – Demand Generation & Revenue Strategy

Roles and Responsibilities:

1. Strategic Leadership

• Own and evolve the overall marketing strategy aligned with company goals.
• Build campaigns that drive customer engagement, retention, and advocacy (like NPS, testimonials, referrals, etc.).
• Create lifecycle campaigns to support upsell, cross-sell, and adoption.

2. Team Management

• Lead and mentor a team of marketers (content, demand gen, design, etc.).
• Maintain brand consistency using design tools like Canva.
• Track and report campaign performance.

3. Campaign Planning & Execution

• Run multi-channel campaigns (email, content, social media, paid ads, webinars).
• Manage lead nurturing and marketing automation workflows using tools like HubSpot or Marketo.
• Align with CRM (like Salesforce) for customer engagement.

4. Cross-Functional Collaboration

• Work with Customer Success → to understand customer needs and gather feedback.
• Work with Sales → to align messaging and support revenue goals.
• Work with Product → to communicate new features and collect user stories/case studies.

5. Analytics & Optimization

• Track KPIs such as customer engagement, campaign ROI, and conversion metrics.
• Analyze data, optimize campaigns, and manage marketing budgets.

Ideal Candidate Profile:

• Experience: 11–15 years total, with at least 5–6 years in people management
• Industry" B2B SaaS (must have)
• Specialization: Customer marketing / Lifecycle marketing (not just lead gen)
• Tools: HubSpot, Salesforce, Marketo, Pardot (any marketing automation + CRM tools)
• Soft Skills: Strong communication, leadership, analytical, and storytelling skills
• Extras: Experience using AI tools for content, Canva templates, and OKR alignment
• Work Culture Fit: Comfortable working remotely and cross-time zone (US hours)

Role & responsibilities

• Provide technical support to customers via email, phone, and ticketing system.
• Troubleshoot and resolve customer issues related to our API Services.
• Prepare customized reports for clients using SQL queries to extract information from database.
• Perform API integration in third-party applications.
• Run APIs in Postman / Unix command line to re-produce error conditions
• Document and track customer issues and resolutions in our ticketing system.

Preferred candidate profile

• Bachelor's degree in Computer Science or related field.
• 2+ years of experience in PHP development or Technical Support role.
• Strong knowledge of API integration and testing.
• Strong knowledge of PHP and MySQL.
• Excellent communication and interpersonal skills.

Perks and benefits

• Flexitime for Work-Life Balance
• Complimentary Office Meals
• Paid Sick Leave and Time Off
• Enjoy a Vibrant Workplace Culture

Power BI Engineer 

Company Overview: 

At Codvo, software and people transformations go hand-in-hand. We are a global empathy-led technology services company. Product innovation and mature software engineering are part of our core DNA. Respect, Fairness, Growth, Agility, and Inclusiveness are the core values that we aspire to live by each day. 

We continue to expand our digital strategy, design, architecture, and product management capabilities to offer expertise, outside-the-box thinking, and measurable results. 

What we're looking for :

• You should have strong technical and analytical skill with more in SQL Server, reporting tools like Tableau, Power BI, SSRS and .Net. 
• You have experience in OLAP, UI/UX and Dashboard building.
• You should have experience for proper understanding of the project deliverables. 
• You should possess excellent communication skills. 

• You will be responsible for the respective tasks assigned in the project. 
• You will be responsible for the deliverable with proper quality, in planned time and cost adhering to the industry standards that will be defined for the project. 
• You will be involved in client interaction.