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CRM Executive (Voice Process)
CRM Executive (Voice Process)
Intellikart Ventures LLP's logo

CRM Executive (Voice Process)

ramandeep intellikart's profile picture
Posted by ramandeep intellikart
1 - 3 yrs
₹3L - ₹3.5L / yr
Mumbai
Skills
Customer Relationship Management (CRM)

Department: Customer Service

Employment Type: Full-Time

Shift Type: Rotational Shifts with Weekly Offs

Role Overview:

We are looking for a dedicated and articulate CRM Executive (Voice Process) to handle customer service queries and deliver high-quality support over voice calls. The ideal candidate will have prior experience in a voice-based customer support role and possess excellent communication skills in English.

Key Responsibilities:

  • Handle inbound and outbound voice calls professionally.
  • Resolve customer queries and complaints with empathy and efficiency.
  • Maintain accurate call records and update CRM tools regularly.
  • Ensure customer satisfaction by providing prompt and effective support.
  • Work collaboratively with team members to meet daily service metrics.

Requirements:

  • Minimum 1 year of experience in a Customer Service (Voice Process) role.
  • Excellent verbal communication skills in English.
  • Customer-focused attitude with problem-solving ability.
  • Comfortable working in rotational shifts and with weekly offs.
  • Basic knowledge of CRM tools and systems is a plus.


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About Intellikart Ventures LLP

Founded :
2019
Type :
Services
Size :
20-100
Stage :
Profitable

About

We are a new-age IT-driven Business solutions company based out in Pune, India. We are a young and fast-paced team with a focus on inciting intelligence and innovation to transform the way how our clients operate their business. Our vision is to provide growth-driven strategies for businesses. Our gamut of services include Technology Enablement , Talent Enablement and Sales Enablement.
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