
Department: Customer Service
Employment Type: Full-Time
Shift Type: Rotational Shifts with Weekly Offs
Role Overview:
We are looking for a dedicated and articulate CRM Executive (Voice Process) to handle customer service queries and deliver high-quality support over voice calls. The ideal candidate will have prior experience in a voice-based customer support role and possess excellent communication skills in English.
Key Responsibilities:
- Handle inbound and outbound voice calls professionally.
- Resolve customer queries and complaints with empathy and efficiency.
- Maintain accurate call records and update CRM tools regularly.
- Ensure customer satisfaction by providing prompt and effective support.
- Work collaboratively with team members to meet daily service metrics.
Requirements:
- Minimum 1 year of experience in a Customer Service (Voice Process) role.
- Excellent verbal communication skills in English.
- Customer-focused attitude with problem-solving ability.
- Comfortable working in rotational shifts and with weekly offs.
- Basic knowledge of CRM tools and systems is a plus.

About Intellikart Ventures LLP
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Position Summary:
Seeking Managed Services L2 Support Engineer/Senior Engineer for IoT projects. This role is responsible for supporting managed services & application/product support for IoT projects.
Duties & Responsibilities:
• Investigate the issue and Provide Resolution (where is the issue – device/connectivity/platform/application layer)
• Application & Platform Performance Monitoring
o Identify, categorize, prioritize, diagnose, route, track, and close the alarms raised by monitoring tools
• Recreate and verify complex performance and environmental issues with full access to the production environment
• To identify, troubleshoot and solve incidents within SLA timelines
o Log Analysis of the issues reported
o Update tickets recent status and progress on ticketing tool
o Raise a bug for issue in application functionality where a code fix might be needed
o Triaging of
▪ Mobile App issues on both Play Store & App Store
▪ Web App issues
▪ Platform(AWS) issues
• Proposing solution to recurring incidents
• Proposing some new enhancements in existing solution
• Service Mgmt. Reporting
o Status Tracking & Reporting
• Continuous Service Improvement
o Process Management & Improvement
• Managing the Production AWS platform & applications deployed along with the E2E monitoring of systems and data flow
• Incident Management
• Problem Management
• Change Management
• Risk Management
• Knowledge Management
Qualifications and Experience:
• Mandatory
o Bachelor’s degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline;
o 4+ years of experience in L2 of managed services / application(mobile or web) support
o 1+ years of experience in the Smart/Connected Products & IoT workflow.
o Hands on experience in
▪ Mobile OR Web App issues troubleshooting
▪ AWS platform or certified in AWS(Solution Architect/SysOps)
• Server-less/headless architecture
• Lambda, API Gateways, Kinesis, ElasticSearch, ElasticCache, Dynamo DB, Athena, AWS IoT
▪ Linux
▪ NoSQL Database(Dynamo DB preferred)
▪ Trouble ticketing tools(Jira Software & Jira Service Desk preferred)
o Ability to differentiate between application & platform issues and proven track record of taking them to closure
• Preferred
o Hands on experience on New Relic and AWS Cloudwatch tools
o Prior experience in operation support for IoT projects (50,000+ live devices) will be an added advantage
o ITIL certification
o Experience in AWS Cloud IoT Core platform
o L3 Support experience in addition to L2
Skills and
Build a database of customer leads through references, opening stalls in areas where there are higher
number of footfalls – like apartment complexes, shopping areas etc., door to door visits, distribution of
pamphlets etc.
Schedule meetings with potential liabilities customers and understand their requirement; thereafter
presenting them with the most suitable products and explaining the features/benefits.
Communicate clearly to customers on the requirements for various types of products & services
Ensure that all customer documents are verified with originals and are handled with care and
confidentiality.
Complete all account opening related processes accurately so that the customer experience is enhanced
and forms the foundation of a long relationship with the bank.
Maintain continuous communication with customers on the status of their account opening process.
Frequently communicate with newly signed up customers and assist them with additional products and
services based on their requirements
Build reference network from newly signed up customers for potential leads.
Regularly update Daily Sales Reports and discuss on the plans, action items, progress with the supervisor
How to apply: recruit.hrlspl
What we are looking for:
=> Bachelors/Masters degree in Computers/IT or equivalent.
=> 5-8 years of relevant experience in web development.
=> Strong PHP, MySQL & Codeigniter (MVC Framework) hands-on experience (at least 12-15 projects).
=> Database schema design and query optimization.
=> AWS hands-on experience with EC2, ELB, RDS, CloudFront, Lambda, code deploy, etc.
=> Experience with e-commerce platforms, payment gateways will be a big advantage, especially on content-heavy platforms.
=> Hands-on experience and a good understanding of GIT Commands.
=> Good to have experience with the RESTful API.
=> Ability to decipher and write complex database queries for analysis and optimization.
=> Troubleshoot, test, and maintain the core product software and databases to ensure strong optimization and functionality.
=> Understanding of scalability issues and their solutions.
=> Need to be articulate with a good degree of written & oral communication skills.
=> Exposure to UI/UX would be a added value.
=> We are looking for an immediate joiner (within 15 days or less).
=> This role may include night shifts.
Head Office: Koramangala, Bengaluru, Karnataka, India.
Work Location: Work From Home
Working Days: Monday to Friday
Shift & Timming: Regular (09:00 AM to 06:00 PM) / Night (08:00 PM to 05:00 AM)
Working Hours: 9 Hrs
What you will do:
- Storing data and ensuring that it is displayed to that user who are supposed to have access to it
- Developing business logic for systems to process in the front end
- Managing APIs resources which work across the Product Architecture
- Participating in the architecture of a system and data science analysis
- Organizing the logic of the system which runs across various tiers
- Involving in building frameworks or the architecture to make it easier to program against
- Back-end developers should have the skill for implementing algorithms and solving system related problems
Desired Candidate Profile
What you need to have:- 2-5 years of experience in rest api/Database design, development and architecture
- Strong programming and debugging skills with sound understanding of data structures, algorithms, and object oriented programming
- PHP/ Mysql experience with hands on application delivery is a must
- Hands on experience with an API management
- Experience with synchronous and asynchronous interfaces and Microservice API development is a must
- Hands-on experience with version control system like Git is desirable
- Knowledge in PHP, Codeigniter, Doctrine, MySQL, ElasticSearch, ReST endpoint development
- Implementing API management using API management software (like Apigee or others) to include API proxies mashups, rate limiting, security, analytics, monetization and developer portals
- Kafka/RabbitMQ messaging architecture notification
- Knowledge of Algorithms and data structures is also essential
- An awareness of security concerns is important, as each layer has its vulnerabilities
- Knowledge of the differences between multiple delivery platforms like mobile vs. desktop
- Basic exposure to frontend techs like HTML and CSS is desirable
Job Type : Permanent
Experience : 5+ years
Job Location : Jasola, New Delhi | Onsite
RESPONSIBILITIES :
- Lead the Sheeva product teams in implementing and onboarding new applications and use cases in the Sheeva cloud platform.
- Design and develop data architectures and use cases based on market needs.
- Lead the development of web-based dashboards, mobile applications, and API integrations for new use cases, linked to the Sheeva telematics algorithms.
- Manage third-party contractors involved in design and development of dashboards, mobile apps, and other technical products.
- Oversee the development of API documentation and manuals.
- Interact with Sheeva sales and business development teams to identify the client needs, their feasibility and implementation guidelines.
- Participate in client meetings when necessary.
- Support customer API integration processes and technical onboarding.
REQUIREMENTS :
- 5+ experience building and creating SaaS ecosystems with complex architecture and multiple elements.
- The technical skills and experience to become a specialist on Sheeva's products, to map those products to customers' needs, and to craft and construct solutions to fill those needs.
- Experience building complex API architectures, documentation, and integrations with multiple enterprise clients across various industries.
- Database and service architecture experience, especially SQL.
- Managerial experience leading a motivated international team of developers and data scientists, both front-end and back-end.
- Ability to code rapidly and efficiently in various tech stacks.
- The consulting skills to thrive as the face of Sheeva Services in front of Customers' executives and engineers alike, leading discovery, whiteboarding, and pair coding sessions.
- A background in contactless payments and/or app's technology is a plus.
- Proven attention to detail through prior work or life experience.
- Comfortable with a variety of responsibilities.
- Comfortable with a minimal amount of direction but high expectations.
- Fits the Sheeva culture.
- Position may require travel of up to 10% per quarter.
- Graduated from top tier universities is a plus.
Responsibilities and Duties:
- Designing and implementing new features and functionalities.
- Technical help in resolving the support requests.
- Creating and maintaining documentation of the work.
- Design & develop web based applications using PHP/MySQL
- For more details visit website
- Requirements and qualifications:
- Proficient in MySQL, PHP, JavaScript, HTML & CSS.
- Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
- Knowledge of how to interact with RESTful APIs and formats (JSON, XML)
- Experience in creating WordPress plugins from scratch.
- Experience in writing test cases.
- Collaboration with the team.
- Manage project tasks, timelines, and communication.
- Write efficient, robust, and reusable code while adhering to WordPress coding standards.
- Object-oriented programming.
- Knowledge of developing web based applications using PHP/MySQL
Desired Candidate Profile
- Strong PHP/MySQL capabilities.
- Passion for programming
- Sound coding logic and analytical ability to design test scenarios and debug issues
- Keen interest in research about the latest web technologies and advancements
- Enthusiasm to learn new technologies and incorporate them into the new offerings/solutions
- Good capabilities in HTML, CSS, Javascript.
- Exposure in Coding frameworks or CMSes.
- Ability to work in teams.
- Ability to learn fast. Good communication skills
We are looking for a methodical Market Research Analyst to discover customer preferences and statistical data in order to support customers during their decisionmaking process regarding product designs, prices, and promotions. The ideal candidate will be able to analyze autonomously qualitative data, trends, strategies, and competition aiming at increasing competitiveness.
SKILLS YOU MUST HAVE: Growth Consulting, Competitive Benchmarking, Secondary Research, Market Sizing Strategy Consulting, Company Analysis, Swot Analysis, Primary Research, Market Research, Industry Analysis
RESPONSIBILITIES:
- Understanding business objectives and designing surveys to discover prospective customers’ preferences
- Perform a valid and reliable market research SWOT analysis
- Provide competitive analysis on various companies market offerings, identify market trends, pricing/business models, sales and methods of operation
- Collecting data on customers, competitors and marketplace and consolidating information into actionable items, reports, and presentations
- Carry out quantitative and/or qualitative research
- Analyze and interpret data to identify patterns and solutions, including surveys and focus group transcripts
- Utilize statistical software to manage and organize information monitoring the progress of research projects
- Design specific research methods such as questionnaires and surveys
- Develop industry-specific, vertical-level nuances as the function matures
- Maintaining the research knowledge repositories with up-to-date content
- Actively develop domain expertise, leveraging subject matter experts, and external sources
- Remain fully informed on market trends, other parties researches and implement best practices
Skill requirement:
- 5+ years experience in the market research or related field
- Experience in conducting research and business statistics, exposure to interacting with senior leaders.
- MBA or equivalent
- Excellent knowledge of statistical packages (SPSS, SAS or similar), databases and MS Office
- Business research includes strategy research, country analysis, competitor analysis, market analysis, financial analysis, qualitative and quantitative benchmarking, Porter's five forces, SWOT analysis, company analysis, industry analysis, and other
- Excellent Research skills and experience of working on research tools & databases
- Good summarization skills
- Good executive presence, ability to deal with senior partners
- Ability to work independently, with minimum supervision, and with geographically dispersed teams
- Good problem-solving skills
- Think strategically – should be able to understand the larger picture
- Flexible - ability to adapt to changing dynamics quickly
interviews.
2. Managing the team and ensuring that your team meets weekly business engagement metrics.
3. Working with the management of NOTES DUNIA to coordinate initiatives (this
involves representing the company and speaking on its behalf).
4. Managing leadership and accountability for your own group.
Skills Required :- Communication , Teamwork , Leadership.
Responsibilities
- Build and mentor the platform team at Checko.
- Own the design, development, testing, deployment, and craftsmanship of the team’s infrastructure and systems capable of handling massive amounts of requests with high reliability and scalability
- Leverage the deep and broad technical expertise to mentor engineers and provide leadership on resolving complex technology issues
- Entrepreneurial and out-of-box thinking essential for a technology startup
- Guide the team for unit-test code for robustness, including edge cases, usability, and general reliability
Requirements
- Must have design, development, testing, deployment of systems capable of handling massive amounts of requests with high reliability and scalability
- Must have strong command in writing production-level code in Java or Python including skills in debugging, performance analysis/optimization and memory usage optimization
- Must have worked with real-time web/mobile applications and event-driven architectures
- Must have experience working with relational and non-relational databases and understanding their data models and performance tradeoffs.
- Must have solid engineering principles and a clear understanding of data structures and algorithms
- Should have knowledge of service-oriented architecture, caching techniques, micro-services, and distributed systems
- Should have basic understanding of C++/reactJS/Angular/Node
Desired Skills and Experience
Algorithms, debugging, performance optimization on low-end processors, data structures, REST, service-oriented architecture.
GreedyGame is looking for a Quality Assurance Engineer to join its clan! We are looking to get an engineer on board who has the knack for finding the quirkiest bugs. You’ll be working alongside other engineers and developers, collaborating on the various layers of the infrastructure for our platform.
JOB DETAILS:
Seniority Level: Senior QA
Industry: Marketing & Advertising
Employment Type: Full-Time
Job Functions: Engineering, Information Technology
Job Location: Bengaluru
Experience: 3-6 years
WHAT WILL BE YOUR RESPONSIBILITIES?
1. Work with our proprietary Java and Kotlin based SDK to find performance and functionality-related issues.
2. Working with in-house Dashboards to perform testing of UI and APIs.
3. Collaborating with teams to create test documents.
4. Planning and task management in congruence with the Leadership Team.
WHAT ARE WE LOOKING FOR?
* Expertise in testing different QA Methodologies black box, white box, and gray box for both web UIs and backends both manually and automation.
* Ability to code and maintain back-end automation frameworks written in distributed programming languages such as Python.
* Ability to automate Android applications using tools such as Appium.
* Hands-on experience on API testing and testing tools like Postman, Rest-Assured, or other API testing tools.
* Experience working with Proxy tools like Charles Proxy, Fiddler.
* Excellent in test strategizing, planning, estimation, execution, and reporting.
* Working knowledge of Agile scrum methodologies
* Strong debugging, problem-solving, interpersonal, and troubleshooting skills.
WHAT'S IN IT FOR YOU?
* An opportunity to be a part of a fast scaling start-up in the AdTech space that offers unmatched services and products.
* To work with a team of young enthusiasts who are always upbeat and self- driven to achieve bigger milestones in shorter time spans.
* A workspace, that is wide open as per the open door policy at the company, located in the most happening centre of Bangalore.
* A well fed stomach makes the mind work better and therefore we provide - free lunch with wide variety on all days of the week, a stocked up pantry to satiate your want for munchies , a Foosball table to burst stress, weekly team engagement activities and above all a great working environment.
* We believe that we grow as you grow. Once you are a part of our team, your growth also becomes essential to us and in order to make sure that happens, timely formal and informal feedbacks are given.







