
Customer Success Associate
Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the platform features and functionality to ensure they can quickly gain value from the product. ● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance via email, chat, or phone to resolve basic questions and technical challenges.
● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help customers navigate the platform independently.
● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common requests, and trends, sharing insights with the Customer Success team for ongoing improvement.
● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team to proactively address potential issues, helping improve retention rates.
● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS scores, and churn/renewal statistics.
● Process Improvement: Work with the team to streamline customer success processes, suggesting new ideas to improve customer experience and satisfaction. Learning & Development Opportunities
● Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle management.
● Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce, Zendesk, Intercom, or similar platforms.
● Data Analytics: Learn how to analyze customer success metrics and identify actionable insights.
● Cross-functional Collaboration: Work closely with sales, product teams.

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Job Title: SEO Marketing Specialist (Full-time)
Location: Sector 18, Noida, Onsite
Experience Required: 2+ Years
About the Role
We are seeking an SEO Marketing Specialist with proven expertise in driving organic growth within the Web3 ecosystem. The role requires a deep understanding of blockchain, crypto, NFTs, DeFi, and dApps to create strategies that boost visibility, improve rankings, and establish authority in this rapidly evolving industry.
Key Responsibilities
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HR & Payroll Manager
Job Summary:
The organization's payroll operations will be supervised and managed by the payroll manager, who will also make sure that payments are made on time, accurately, and in accordance with legal requirements.
Supervisory Responsibilities:
- Recruiting, screening , hiring & Training new employees.
- Looking after daily operations.
- Promptly and constructively evaluates employees' performance.
Duties/Responsibilities:
- Create, update, and evaluate payroll systems to guarantee the timely and accurate processing of all payroll-related transactions, including as salaries, benefits, garnishments, taxes, and other deductions.
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Required Skills/Abilities:
- A thorough understanding of the payroll processes and payroll taxes.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
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- Proficient with payroll software.
- Proficiency in RazorPay will be a plus point .
Education and Experience:
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Opportunity
We are a small team of closely knit engineers who were able to build a product that helped us to scale until this point. The company’s growth from here is based on the strategy of focusing on enterprise customers and making products ready for them.
Laundry industry has critical workflows and complex integrations with hardware and machines, and the new developers need to be more confident and fearless about making changes in the system. This will help to deliver products faster to the customers while building more robust products.
We are looking for an experienced QA Test Automation Engineer to be part of our team. Your understanding of functional testing, writing maintainable tests, written and verbal communication skills will be put to the test.
Responsibilities
- Estimate, prioritize, plan, and execute manual testing activities.
- Manage release from the QA perspective and keep the affected parties informed.
- Identify quality assurance process bottlenecks and suggest actions for improvements.
- Preparing test cases for unit, integration and end-end testing.
- Plan and manage automation testing strategy for QDC.
What you can expect in the next 12 months
Within 1 month |
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Open with Freelancers also
- Write clear, concise, and complete sentences
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- Include expectations of a fully proficient incumbent meeting all position requirements
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- The percentages must total 100% and should not be smaller than 5% or greater than 50%
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Key Responsibilities:
- Student and Employer Engagement:Build and maintain relationships with employers to understand their hiring needs and promote opportunities for our students.
- Collaborate with faculty and departments to identify potential job placements that align with students' skills and aspirations.
- Provide information and guidance to students about available job and internship openings, application procedures, and interview techniques.
- Job Placement Coordination:Facilitate the job placement process by matching students with suitable job opportunities based on their qualifications and career goals.
- Coordinate job fairs, networking events, and employer presentations to create platforms for students to connect with potential employers.
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Experience & Skills Required
Previously worked in any MNC for at least 6 months or worked in Top brand Engineering Colleges / universities for at least 2 years in placement division .
- Excellent communication and Drafting skills related to placement to industries
- Awareness of Trending Technologies .
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- Ready to take challenge of placement even in recession , who can see the rising SUN behind the clouds before others .
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If you are passionate about helping students launch their careers and are excited about contributing to our placement efforts, we encourage you to submit your resume outlining your qualifications and motivation for applying.
Reward360 powers a data-driven customer engagement ecosystem that enables the world’s leading organisations to earn customer loyalty every day. For over 10 years, R360’s loyalty and reward platforms have driven ambitious loyalty programs for some of the world’s biggest brands – including Axis Bank, Standard Chartered Bank, HDFC Bank and Emirates National Dubai Bank. We have 500+ global retail partnerships and offer our clients reward programs, nuanced customer segmentation, data-centric campaigns, and big data analytics.
You will architect, design & build large scale software systems for loyalty, rewards, commerce and payments that are directly used by customers of large banks. You will have the opportunity to build systems end to end and improve & influence customer behavior. You will also influence best practices and drive how we operate large systems in an efficient manner. If you are excited about this opportunity and meet the requirements laid out below, we would like to talk to you!
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2. Frameworks - Hibernate, Spring, REST Jersey
3. Front end technologies – Java Script, jQuery, Angular
4. Database – SQL & NoSQL
5. Modelling – UML & ERD
Bonus point if: Candidate from product company would be preferred
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Proven experience as an HR Recruiter
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Excellent Verbal & Written communication Skills



