
Customer Success Associate
Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the platform features and functionality to ensure they can quickly gain value from the product. ● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance via email, chat, or phone to resolve basic questions and technical challenges.
● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help customers navigate the platform independently.
● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common requests, and trends, sharing insights with the Customer Success team for ongoing improvement.
● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team to proactively address potential issues, helping improve retention rates.
● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS scores, and churn/renewal statistics.
● Process Improvement: Work with the team to streamline customer success processes, suggesting new ideas to improve customer experience and satisfaction. Learning & Development Opportunities
● Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle management.
● Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce, Zendesk, Intercom, or similar platforms.
● Data Analytics: Learn how to analyze customer success metrics and identify actionable insights.
● Cross-functional Collaboration: Work closely with sales, product teams.

Similar jobs
- To create network & exposure in local market.
- Handling Team of RMs/BMs
- Handling Sales activities in given area.
- Acquisition of new advisors from local as well as nearby markets.
- Should be AMFI Passed.
- Ability to build good relationship with advisors.
Ability to motivate team towards desired output.
Skills-
Experience in B2B of financial Products is desirable.
- Excellent Communications Skills.
- Should have basic knowledge of excel.
- Ability to solve the problems and analyze the data.
- Can handles complaints and provide solutions.
- Good intra-personal relations for effective man management.
Dear Candidate,
We are hiring Market Strategy & Commercials and Pricing Manager for Gurgaon location.
Position : Market Strategy & Commercials and Pricing Manager
Experience : 2-5 yrs
Location: Gurgaon
Company : telecom/SMS industry
Salary: Best in Industry.
JOB details :
Job Title:– Market Strategy & Commercials and Pricing Manager
Position Details: Designation: Specialist / Senior / Assistant Manager – Market Strategy & Commercials and Pricing Manager
Location: Gurgaon
Job Summary :
We are seeking a proactive individual with 2-5 years of telecom industry experience in route management, cost optimization, and market strategy. This role focuses on driving effective market strategies, identifying growth opportunities, and supporting informed, data-driven decisions.
Job Description:
• Optimization & Monitoring: Optimize supplier routes to improve quality, efficiency, and margin.
• Quality Control & Assurance: Conduct quality assessments to ensure stable route performance.
• Pricing & Cost Management: Manage pricing and cost, recommending adjustments to support revenue.
• Supplier Route Testing: Test new route features and provide feedback to sales teams.
• Promotion & Reporting: Prepare weekly promotional lists and maintain operator statistics reports.
• Data Analysis & Market Insights: Analyze market trends, competitor actions, and customer data to guide strategies.
• Cross-Functional Collaboration: Work with sales, billing, and NOC teams to align operations, resolve issues, and ensure invoicing accuracy.
• Revenue Protection & New Opportunities: Identify growth opportunities, prevent revenue leakages, and support regional expansion.
Key Qualifications:
Education: Bachelor’s degree in any discipline, MBA in Telecom, or B-Tech in Telecom.
Experience: Must have 2 to 5 years of experience in Telecom Procurement
Key Skills
Experience in MS SMS Domain, Telecom
• Special skills in project management, time management, organization, multi-tasking and detailed accounting analysis are needed for this position.
• Excellent time management, use of planning and forward-thinking skills and decision-making skills.
• Experience with software for routing, testing, and customer mapping.
• Strong communication skills to present complex data and strategic insights.
• Highly adaptable, analytical, and skilled in problem-solving
Best Regards,
Minakshi Soni
Executive - Talent Acquisition (L2)
Rigel Networks
Worldwide Locations: USA | HK | IN

Responsibilities:
● Support the entire application lifecycle (concept, design, test, release and support)
● Produce fully functional mobile applications writing clean code
● Gather specific requirements and suggest solutions
● Write unit and UI tests to identify malfunctions
● Troubleshoot and debug to optimize performance
● Design interfaces to improve user experience
● Liaise with the Product development team to plan new features
● Ensure new and legacy applications meet quality standards
● Research and suggest new mobile products, applications and protocols
● Stay up-to-date with new technology trends
Requirements and skills:
● Proven work experience as a Mobile developer
● Demonstrable portfolio of released applications on the App Store or the Android market
● In-depth knowledge of at least one programming language like Flutter Java
● Experience with third-party libraries and APIs
● Familiarity with OOP design principles
● Excellent analytical skills with a good problem-solving attitude
● Ability to perform in a team environment
● BSc degree in Computer Science or relevant field
Roles and Responsibility
Utilize design tools and processes to create new product design elements Participate in peer reviews of design work to evaluate design techniques and overall success in meeting the compelling user experience objectives Lead the enhancement the current design system containing our re-usable design elements and components, style guide, WCAG compliance standards, and developer instructions Work with team members of all levels to complete daily tasks, share design and development knowledge, follow-up and escalate issues appropriately, and recommend design and process enhancement Take part in user-centered design methods including user research & synthesis, exploration, story-telling, detailed design, journey mapping and prototyping Design and present findings to the business on 2 to 3 actionable items to enhance the customer experience Create and communicate your design and user experience insights to company leaders Document design notes, element construction, development processes, and other supporting materials Manage project plans, feature design and delivery Work alongside a UX Designer to conduct user research into how users work through data entry forms and obtain user feedback on existing designs that will help inform new design improvements


Full Stack Engineer Role
🏘 Why Propacity?
In a country like India where every Indian aspires to have a home which provides both emotional & financial stability. Typically, real estate brokers are responsible for closing transaction for buyers, and sellers. In fact, the data suggests > 90% transactions occur via 1.5 million real estate brokers.
Unfortunately, real estate brokers are having a painful time managing their business on their own. This is leading to awful customer experience for buyers, and sellers.
Propacity is creating a platform which empowers real estate brokers to create trustworthy experience for Indians customers looking to invest their life savings.
🏚 What does Propacity Platform do?
- Solve for lead generation, lead management, market insights, growth opportunities, and more
- The platform makes the broker more efficient, more data informed, increases his income, and enables him to engage better with customer.
💛 Team Propacity
Started in 2020, we are of one of India's fastest-growing PropTech startup. We are a team of startup heroes, technology enthusiasts, product makers and business operators who want to create trustworthy real estate experience for Indians investing their lifesavings in the real estate.
Currently, working with over 200+ real estate brokers in 20+ Indian Cities.
Our team is super passionate, customer obsessed and extremely supportive of each other.
🚀 Why join us?
As a Full Stack Founding Engineer, you will be responsible for the technical implementation of Propacity Platform with other A+ Engineers
We are redefining the real estate industry. It will be hard and there are a ton of challenges facing us. However, with the right mindset, strategy, and the world-class team that we’re building, we know we can push the world forward, and build the biggest business imaginable.
👩🏽💻👨💻 YOUR ROLE
- Develop code for the Propacity Platform
- Collaborate with the product & design team for making decisions based on your codebase expertise
- Own the development process from the architecture stage till the product is shipped
- Promote code quality, new technologies, and architectural design within the company
- Work and develop a team of engineers who can ship fast
- Have fun collaborating with your team, and communicate as much as you can
✅ Should Have Expertise:
- Experience: You have 3+ years of professional product development experience with MERN Stack : building server applications in Node.js along with JS Frameworks, system design.
- Server expertise: Good experience with deploying applications on AWS & devops
- Databases: You have in-depth knowledge of RDMS as well as no-sql databases and are capable of designing scalable database models based on the product and security requirements. You have also experience with in-memory databases such as Redis and queuing frameworks for running tasks asynchronously.
- Front end expertise: Good understanding of React.js, frameworks, and libraries
- CS Fundamentals: You possess strong computer science fundamentals: data structures, algorithms, API’s, micro-services, distributed systems, and information retrieval.
- 3rd Party API integrations: API Integrations for fb, Instagram, google ads & more into our product
- Github: You have some JS projects/products on GitHub Repository that are worthy of public view.
- Product focused: You take pride in building innovative and shipping fast
- Problem solver: You excel at understanding and solving complex problems. You have great attention to detail.
- Quality communicator: You can break down tricky topics in writing and work with the team together
- Feedback: You are humble, kind, and are open to product feedback
- Location: Remote/New Delhi
✅ Good to Have:
- Automated Tests: Automated Tests to test the Restful API’s
- Design Basics: Basic understanding of the Figma Tool
- Mobile Applications: Basic Understanding of app. development via React Native
🤙 OUR HIRING PROCESS
Yes, we make sure every candidate who joins Propacity brings in the right DNA, has growth mindset, maximises peer-to-peer learning, ownership oriented and enjoys building tech products.
Step 1: You apply for the job at Propacity
Step 2: Short Intro Call with the Founder(s)
Step 3: Technical Interview Round(s)
Step 4: Evaluation of your Technical Expertise
Step 5: Founder Round for DNA Check
Step 6: Job offer rollout
Step 7: Join the Team Propacity & start building
🎁 PROPACITY BENEFITS
🕰 Generous Office Timings
- Flexible working hours
- Flexible Leave Policy
✍️ Investing in Your Growth
- Mentoring by top industry talent
- Working Directly with the Founders
- Shared Learning with Super Smart Team Members
- Ownership to build products and teams
💰 Financial Success
- Company ESOPS
- Expected CTC : 18 - 25 Lakhs per annum
About the role:
We’re looking for a dedicated and efficient professional to join our Digital Marketing (Amazon & Website Marketing teams), and deliver timely results on the projects assigned.
● We work in a consultative manner with clients to deliver better value, rather than just acting as the execution arm. We deliver work that increases value across the entire client operations. This requires us to be proactive and creative in our interactions across all channels.
● The world of eCommerce marketing keeps on changing continually, and staying updated is the only key to stay ahead. To excel here, it is crucial to have curiosity and self-drive to solve new problems. And then, also teach others in the team about it, thereby widening the skill-base within the company.
● We may be a bunch of sharp and intelligent chaps, but it is only through extensive collaboration that we have grown, and remain one of the most capable organizations in eCommerce Marketing. We work hard to grow ourselves and also others around us.
Responsibilities:
Project Execution:
● Design digital campaigns and implement various marketing activities to achieve project goals, for multiple clients at a time
● Assist the Project Owner to provide deliverables to the clients in a timely and efficient manner
● Create and analyze business reports on strategy and campaign performance
● Keep up to date with the latest marketing strategies & technologies, and help in improving existing solution offerings
● Participate in the strategizing process for clients and collaborate with internal teams for efficient execution
Client Assistance:
● Understand the client and their business goals from a holistic perspective
● Prioritize client requirements during project execution and deliver on time with perfection
● Collaborate with the Project Owner and other team members to ensure that everyone is aligned
● Look for opportunities to improve processes, further efficiencies, and make communication more effective
What you'll need?
● Bachelor's degree in any field
● Excellent problem-solving and analytical skills
● Strong interpersonal skills and ability to work independently with little supervision on projects
● Aspiration to learn, grow and develop self as a leader
● Ability to prioritize in a high volume and fast-paced environment
● Highly organized and detail-oriented, with a strong ability to manage several competing tasks simultaneously
Who Should Consider Joining?
● If you like challenges and think from a first principle basis,
● If you are driven to take ownership and get on the driver's seat,
● If you have the aspiration to grow fast in the dynamic environment of a start-up,
● If you are a collaborative team member, who believes in collective success,
● If you are someone who makes objective, fact-based decisions
Who should not consider joining?
● If the role description does not excite you, then you should not join us
● We are a startup and things will move fast. If you are not comfortable in a fast-paced environment, then you should not join us
● If you are not a self-starter who is willing to learn & experiment more, then you should not join us.
What We Offer:
● Limitless growth and learning opportunities
● A collaborative and positive culture — Your colleagues will be as smart, helpful, and driven as you.
● Guidance and mentorship from industry experts and renowned IIT Alumnus
● In house digital marketing training from specialists, hence a digital marketing experience is not mandatory for this profile
● An opportunity to make an impact — Your work will contribute directly to our strategy and clients' growth
Job Description:
Mandatory Skills:
Should have strong working experience with Cloud technologies like AWS and Azure.
Should have strong working experience with CI/CD tools like Jenkins and Rundeck.
Must have experience with configuration management tools like Ansible.
Must have working knowledge on tools like Terraform.
Must be good at Scripting Languages like shell scripting and python.
Should be expertise in DevOps practices and should have demonstrated the ability to apply that knowledge across diverse projects and teams.
Preferable skills:
Experience with tools like Docker, Kubernetes, Puppet, JIRA, gitlab and Jfrog.
Experience in scripting languages like groovy.
Experience with GCP
Summary & Responsibilities:
Write build pipelines and IaaC (ARM templates, terraform or cloud formation).
Develop ansible playbooks to install and configure various products.
Implement Jenkins and Rundeck jobs( and pipelines).
Must be a self-starter and be able to work well in a fast paced, dynamic environment
Work independently and resolve issues with minimal supervision.
Strong desire to learn new technologies and techniques
Strong communication (written / verbal ) skills
Qualification:
Bachelor's degree in Computer Science or equivalent.
4+ years of experience in DevOps and AWS.
2+ years of experience in Python, Shell scripting and Azure.
5-12 years of experience in testing the Network products
Good Knowledge & understanding network protocols
Strong knowledge of TCP/IP networking
Hands on experience in l2/l3 protocols testing
Hands on testing experience in dynamic routing protocols like bgp,ospf etc.
Proficient in scripting (preferably Python)
Note: From Netwrking Product company experice is a must

