
Customer Success Associate
Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the platform features and functionality to ensure they can quickly gain value from the product. ● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance via email, chat, or phone to resolve basic questions and technical challenges.
● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help customers navigate the platform independently.
● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common requests, and trends, sharing insights with the Customer Success team for ongoing improvement.
● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team to proactively address potential issues, helping improve retention rates.
● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS scores, and churn/renewal statistics.
● Process Improvement: Work with the team to streamline customer success processes, suggesting new ideas to improve customer experience and satisfaction. Learning & Development Opportunities
● Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle management.
● Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce, Zendesk, Intercom, or similar platforms.
● Data Analytics: Learn how to analyze customer success metrics and identify actionable insights.
● Cross-functional Collaboration: Work closely with sales, product teams.

Similar jobs

Very good knowledge of at least one front end technology like AngularJs, ReactJs, ViewJs
Very good experience in AJAX, Javascript, Jquery, HTML, CSS3, bootstrap.
Good experience working for APIs and web-services
Should have good experience working for GIT or Bitbucket
Excellent Communication
Able to communicate with International client directly
- Strong logic and analytical skills.
- 5+ Years of experience with PHP, React.js, Javascript, HTML5, CSS3.
- Database Experience - Postgres or other relational databases.
- Proficient understanding of code versioning tools, such as Git, bitbucket.
- Familiarity with Unix/Linux environments.
- Experience with modern dev stack (Docker, Kubernetes) as well as cloud hosting solutions would be an added advantage but not compulsory.
- Use SOAP and REST to implement API integrations
- Flexible to Learn new technologies!!
Must Good English communication
Kindly find below job details and share your resume if interested for the same:
Roles and Responsibilities:
• Should demonstrate warm calling prospects to qualified leads
• Should be able to achieve sales target
• Managing Sales for B2C/B2B Prospects
• Excellent interpersonal and communication skills to understand
the opportunity, and the needs of prospects
• Able to understand/explain concepts and ideas in a clear and
concise manner
• Good Listener, assertive and persuasive
• Should be a Team Player
• Generating daily reports
Key Skills:
• Direct Sales with customer oriented mindset
• Command over English is must
• Ability to pitch the product
• Eagerly learning new aspects
• Providing best solutions to customers Qualification:
• Bachelor's degree or equivalent experience in Business
• Relevant experience
• Excellent knowledge of MS Office
Company Introduction:
XLNC Technologies:
•An emerging IT consulting firm providing specialized services pertaining to Robotic Process Automation, Machine Learning and Artificial Intelligence.
•End-to-end solutions in the various sub-domains of automation
•Associated with LNT, Bajaj, GXO, TATA and others as well. We are official partners of Microsoft
XLNC Academy International Pvt LTD:
•We give all the trending courses like lean six sigma, prince2, digital marketing etc. We stand among the top 10 education academies in Asia.
•World Class Premier Training Institute accredited by The Council of Six Sigma Certification
•E-Learning courses, Instructor led Virtual Classroom & Blended Training
Carrerrunway:
•It helps the student in gaining their right career choices by using artificial intelligence and by having different assessments for students.
Regards,
Shraddha .R
XLNC Academy..
ONN Bikes is a bunch of extremely energized and determined individuals working towards transforming how India moves. Our team is passionate about developing long-term solutions that advance ONN Bike's mission of providing access to affordable, connected, and sustainable mobility solutions for all.
Roles and Responsibilities
- Utilize in-depth knowledge of the industry to identify trends, opportunities, and potential partnerships.
- Identify and pursue new business opportunities to drive the company's market presence.
- Establish and nurture relationships with customers and key stakeholders
- Identify and capitalize on upselling and cross-selling opportunities to enhance overall business profitability.
- Devise and execute initiatives to minimize asset maintenance expenses while maintaining service quality.
- Develop and implement strategies to maximize revenue per user rate.
- Collaborate with cross-functional teams to implement cost-effective maintenance practices.
- Stay informed about industry developments and integrate insights into strategic decision-making.
Skills and qualifications required
- Proven experience as Dealder Development or Franchise Development is required.
- Strong analytical skills and the ability to translate insights into actionable business strategies.
- Excellent communication and negotiation skills.
- Bachelor's degree in Business, Marketing, or a related field (Master's degree preferred).
- Ability to thrive in a fast-paced, dynamic environment.
Immediately hiring Senior .Net Developer with MNC Experience
We at TechUnity Inc are looking for a .Net developer to build software using languages and technologies of the .NET framework. Your goal will be to work with internal teams to design, develop and maintain software.
Responsibilities
- Participate in requirements analysis
- Collaborate with internal teams to produce software design and architecture
- Write clean, scalable code using .NET programming languages
- Test and deploy applications and systems
- Revise, update, refactor and debug code
- Improve existing software
- Develop documentation throughout the software development life cycle (SDLC)
- Serve as an expert on applications and provide technical support
Requirements and skills
- Proven experience as a .NET Developer with MVC knowledge
- Familiarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC)) Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic . NET) and HTML5/CSS3
- Familiarity with architecture styles/APIs (REST, RPC)
- Understanding of Agile methodologies
- Excellent troubleshooting and communication skills
- Attention to detail
- BSc/BEin Computer Science, Engineering or a related field
- The candidate should be from the Coimbatore location
- The candidate must have a two-wheeler
- Willing to work US timings ie 02:00 PM to 11:00 PM IST
What you will do:
- Driving marketing programs that are highly targeted basis content affinity of relevant segmented audience cohorts
- Building and scaling acquisition programs that target consumers as well as experience in media planning across a broad online media mix
- Managing all efforts and goals on organic and digital paid media: SEO, SEM, Display, Paid Social, Affiliate, Direct buys etc.
- Serving as the strategic lead for programmatic display, especially the Double Click suite
- Driving campaigns from planning to execution and beyond to meet key performance metrics
- Determining key metrics, constantly reducing operational costs, and measuring the success of performance strategies
- Constantly optimizing marketing activities to improve return on investment
- Allocating budgets and analyzing and recommending modifications to ad spends
- Managing ROI in line with the business/management expectations
- Driving and managing marketing budgets and campaigns for driving user growth through various Digital SME channels
What you need to have:
- MBA/ PGDM (IIT & IIM Preferred)
- 5+ Years of experience in Performance Marketing/ growth stage Startups in scale-up
- Experience to achieve ROAS
- Strategic Skills : SEO/SEM/ Online Marketing
- Awareness about marketing database, display advertising campaigns, maintaining social media presence
- Technical Skills: MS Excel, Google Analytics, Google AdWords, PPC, email/SMS/affiliate marketing, PPC, and hands-on experience with any performance and social platform
Handling the outbound process
English+any 2 south Indian language
Must be Good communication and convencing skill
Basic knoweldge in sales
Someone from the product based/Fintech
Immediate Joining or Notice Upto 30 Days
WFH
Roles & Responsibilities:
● Invent, design and build software that is stable and performant
● Primary role will be quality and timely delivery of the application/ feature/ module your team
will be working on
● Adopt and execute good design philosophy and code writing practices
● Ensure the code goes through rigorous tests and quality checks before deployment
● Work with other software engineers and database engineers to set excellent development
practices and deliver innovative changes in new and existing products
● Be hands-on technical, thus, leading by example using web, mobile and database
technologies
● Work on project ideas with customers, stakeholders and peers
● Be actively involved in code review process, design discussions, team planning
Minimum Qualifications:
● Bachelor's degree in Computer Science, Software Engineering, or a related technical
discipline
● 3-6 Years of Experience
● Expertise in software design and development
● Proficiency with at least one Object Oriented language (e.g. Java)
● Have knowledge about Computer Science fundamentals in object-oriented design, data
structures, algorithm design, problem-solving, and complexity analysis
● A strong track record of project delivery for large, cross-functional projects
● Experience with building high-performance, highly available and scalable distributed systems
● Experience with API Design, ability to architect and implement an intuitive customer and
third-party integration story
● Ability to think and analyse both breadthwise (client, server, DB, control flow) and depth-wise
(threads, sessions, space-time complexity) while designing and implementing services
- Creating Rest based Backend for both Web & Mobile Apps
- Standard Code Quality
- Can work on both SQL and NoSQL DB
- Familier with GraphQL
Required Candidate profile
- Experience creating backend using Node.JS- Hands on experience with JavaScript Development on both client and server-side
- Experience with modern frameworks and design pattern
Perks and Benefits
Overtime Incentives and Flexible Office Hours

Senior Front End Engineer (React.js & React Native - Mobile Experience)
Job description
Fulfil’s software engineers develop the next-generation technologies that change how millions of customer orders are fulfilled by merchants. Our products need to handle information at a massive scale. We're looking for engineers who bring fresh ideas from all areas into our technology.
As a Front End software engineer, you will work on the ReactJS & React Native (Mobile Experience) powered user interface used by Fulfil merchants to manage their back-office operations. This is mission critical software and your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux) & React Native (Mobile Experience). You will ensure that these components and the overall application are robust and easy to maintain. In this role, you will be collaborating closely with the rest of the team working on different layers of infrastructure in an international environment. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality are important.
What You’ll Do:
- Collaborate with a small yet extraordinarily talented team of engineers to implement front-end technologies
- Develop new user-facing features using React.js & React Native (Mobile Experience)
- Work closely with the Design and Product teams to translate complex technical workflows into delightful user experiences
- Define how Fulfil builds user interfaces and ensure that we’re utilizing and keeping up with modern web standards
- Continually test, measure, and iterate on the results of your work in the spirit of continuous improvement
- Write clean, reusable, and well-tested front-end code
- Help to bridge the responsibilities of the Product and Engineering teams, spending time with both on the way to launching new products
- Architect efficient and reusable front-end abstractions and systems that drive complex web applications
- Build and contribute to open source projects
- Build reusable components and front-end libraries for future use
- Optimize components for maximum performance across a vast array of web-capable devices and browsers
Requirements
We’re Looking for Someone With:
- 5+ years of experience as an engineer
- Experience in building large-scale web applications in a fast-moving team environment
- A strong understanding of UX and UI design standards
- The perfectionist’s touch on a pragmatist’s deadline: you strive for pixel-perfection and intuitive functionality
- Strong proficiency in JavaScript (2-4 Years of experience), including DOM manipulation and the JavaScript object model
- Thorough understanding of React.js & React Native (Mobile Experience) and its core principles, with experience in popular React.js workflows (such as Flux or Redux)
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc
- The ability to bring any design to life with HTML and CSS, with cross browser compatibility and accessibility
- Smarts, humility, communication skills, and equal willingness to teach and learn
- Familiarity with RESTful and GraphQL APIs
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Experience in developing large client side JavaScript applications
- Familiarity with code versioning tools like GIT
- Experience with Javascript testing tools and test automation
Nice to Haves:
- Prior experience at a growth stage Internet/Software company
- Demonstrated work beyond the front-end, experienced in integrating with a wide array of back-end technologies and services (e.g. experience with Python, AngularJS)
- Experience developing large client-side applications and optimizing them for performance
- You can straddle client and server development, creating APIs that drive web apps
- You understand the intricacies of timezones
- Web optimization, performance tools, and load testing
- You maintain or contribute to an open-source project

