Area Business Manager

Job Overview :

We are looking for an experienced PL/SQL Developer to join our Professional Services team. The role involves developing and configuring enterprise-grade solutions, supporting clients during testing, and collaborating with internal teams. Candidates with strong expertise in PL/SQL and Unix/Linux are preferred, along with exposure to cloud, DevOps, or financial domains.

Key Responsibilities

• Develop and configure software features as per design specifications and enterprise standards.
• Interact with clients to resolve technical queries and support User Acceptance Testing (UAT).
• Collaborate with internal R&D, Professional Services, and Customer Support teams.
• Occasionally work at client sites or across different time zones.
• Ensure secure, scalable, and high-quality code.

Must-Have Skills

• Strong hands-on experience in PL/SQL, SQL, and Databases (Oracle, MS-SQL, MySQL, Postgres, MongoDB).
• Proficiency in Unix/Linux commands and shell scripting.

Nice-to-Have Skills

• Basic understanding of DevOps tools (Jenkins, Artifactory, Docker, Kubernetes).
• Exposure to Cloud environments (AWS preferred).
• Awareness of Python programming.
• Experience in AML, Fraud, or Financial Markets domain.
• Knowledge of Actimize (AIS/RCM/UDM).

Education & Experience

• Bachelor’s degree in Computer Science, Engineering, or equivalent.
• 4–8 years of overall IT experience, with 4+ years in software development.
• Strong problem-solving, communication, and customer interaction skills.
• Ability to work independently in time-sensitive environments.

A BIT ABOUT US:

Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.

The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits. Appknox has helped secure mobile apps at Fortune 500 companies with Major brands spread across regions like India, South-East Asia, Middle-East, US, and expanding rapidly. We have secured 300+ Enterprises globally.

We are a 50+ incredibly passionate team working to make an impact and helping some of the biggest companies globally. We work in a highly collaborative, very fast-paced work environment. If you have what it takes to be part of the team, we are excited and let’s speak further.

The Opportunity:

Customer Success contributes to our efforts to enhance and transform the Appknox customer experience via a customer-centric approach (building and maintaining relationships, proactively identifying potential crises that may be detrimental to the user experience, meeting, and exceeding customer expectations). Thus, helping to differentiate Appknox.This position provides the opportunity to tame different use cases across multiple industries and interact with some of the smartest individuals from other fast-growing companies that are our customers. We see this role requiring an intersection of three key skills – Business Acumen & Problem solving, Product Perspective, and People Skills.

Responsibilities:

• Manage a portfolio of current customers in the US region.
• Understand the customer’s goals, establish a trusted relationship and ensure that they are successful in achieving their business goals using Appknox. 
• Own the customer lifecycle journey from onboarding to adoption, renewal, and growth.
• Organize, analyze, prioritize, and share customer feedback with concerned stakeholders to ensure we always consider the voice of the customer.
• Drive live demos and product implementation for your customers when onboarding and support existing clients on issues and tickets.
• Prepare and collate all materials and participate with customers on QBR exercises to address existing gaps and identify new opportunities/use cases.

What An Ideal Candidate Would Look Like:

• 3+ years of working experience in a customer-facing role such as Customer Success, Technical Account Management, Customer Onboarding roles at SaaS companies for internation markets especiallly US market.
• Good communication skills especially with Enterprise customers from around the globes are necessary.
• Must have experience in upselling, cross selling and gauge customer requirements.
• Must have good presentation skills and hold of understanding customer’s business requirements.
• Will have worked on KPIs - customer retention, upsell revenue, cross sell revenue, QBR(Quarterly Business Reviews), referrals.
• Knows how to be the customer's voice in the company to ensure they get maximum value from upcoming product features.
• Must have experience of tracking product usage and instrumentation for Customer Success Management.
• May have experience driving customer advocacy programs along with Sales and Marketing teams to build customer referral, customer case studies and testimonials.

Work Expectations:

Within 1 month

• You should have a complete hold of the product and value customers are getting from it.
• Interact with at least 5 enterprise customers and receive feedback that we should be focusing on.
• Drive at least 1 QBR from existing customers.

Within 3 months

• You need to have a clear understanding of onboarding customers. 
• Suggest CR(Customer Requests) for the Product team to evaluate and consider in the product roadmap.
• Complete atleast 5 QBRs and also engage with 15+ customers from your book of business to ensure they get value++.
• Understand how to build the engagement pipeline for each of the customers you are owning and document all engagements.
• At least 1 referral from existing customers.

Within 6 months

• You should have discipline and document all of the ongoing discussions. 
• Own CS for your accounts and set up a process that needs to be implemented for better customer experience.
• We need an owner for this position who can in future build the CSM team below to drive overall customer success.

Personality traits we really admire:

• Confident and dynamic working persona, which can bring fun to the team, and sense of humor, is an added advantage.
• Great attitude to ask questions, learn and suggest process improvements.
• Has attention to details and helps identify edge cases.
• Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster.
• Follows timelines and absolute commitment to deadlines.

Interview Process: 

• Round 1 - Profile Evaluation
• Round 2 - Assignment
• Round 3 - Assignment discussion with the CSMs
• Round 4- Hiring Manager
• Round 5 - HR Discussion 

Compensation:

• As per Industry Standards

We prefer that every employee also holds equity in the company. In this role, you will be awarded equity after 12 months, based on the impact you have created.

Please be aware that all your customers will include Enterprises and Fortune 500 companies.

Why Join Us:

• Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
• Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
• Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to training and developing our assets: the employees. We shall also support you all on that journey of yours.
• Transparency: Being a part of a start-up is an amazing experience, one of the reasons being the open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first hand.
• Health insurance: We offer health insurance coverage upto 5 Lacs for you and your family including parents.
• Work Schedule: Flexible working environment with remote work if required.

Company: Snaptics

Job title: Senior Fullstack developers

Job type: Full time

Location: Hyderabad

Work schedule: 6 days (week end off)

Shift timings: 10:00am-6:30pm

Eligibility: Any degree

Experience: 2-4 years

Requirements:

Solid expertise in CMS, PHP, Wordpress, HTML5, CSS3, JavaScript (ES6+), and React.js.

2+ years of experience in web development

Proficiency in TypeScript and experience with popular React State Management solutions like Redux or Context API.

Experience with responsive design and cross-browser compatibility.

Excellent design skills with an eye for aesthetics and usability.

Strong understanding of UI/UX design principles and the ability to transform complex concepts into intuitive, accessible, and visually appealing interfaces.

Strong communication and collaboration skills.

Experience with version control systems like Git.

Familiarity with RESTful APIs and integration with backend services.

Excellent problem-solving abilities with an aptitude for learning and adapting to new technologies.

Job Title: QA Automation Engineer

Location: Bangalore, Bannerghatta Road, GENZTECHPRO

Type: Full-Time

Experience: 2+ Years in QA Automation

About GENZTECHPRO:

At GENZTECHPRO, we are dedicated to delivering innovative technology solutions with an emphasis on quality, efficiency, and excellence. Located in the tech hub of Bannerghatta Road, Bangalore, we foster a collaborative and growth-oriented environment for talented individuals eager to make an impact in quality assurance and automation.

Job Summary:

We are seeking a skilled QA Automation Engineer with 2+ years of experience to join our quality assurance team. The ideal candidate will have hands-on experience in developing, maintaining, and optimizing automated testing frameworks. You will collaborate closely with developers, product managers, and manual QA to ensure our products meet the highest standards of quality.

Key Responsibilities:

• Test Automation Development: Design, implement, and maintain automated test scripts for web, mobile, and API platforms using tools like Selenium, Cypress, etc.
• Test Case Execution and Maintenance: Collaborate with the QA team to create, execute, and document test cases, ensuring high-quality test coverage.
• Defect Management: Identify, log, and manage defects found during testing, collaborating with the development team for resolution.
• Framework Optimization: Improve and optimize the test automation framework, focusing on efficiency, reliability, and scalability.
• Quality Metrics Tracking: Track and report on automation coverage, test execution times, and defect trends to measure the quality and stability of releases.
• Continuous Collaboration: Partner with cross-functional teams to understand requirements, validate new features, and ensure alignment with quality goals.

Skills & Qualifications:

• Education: Bachelor’s degree in Computer Science, Engineering, or a related field.
• Experience: 2+ years in QA automation with solid knowledge of software testing methodologies.
• Technical Skills:
• Proficiency with automation tools like Selenium, Cypress, or Appium.
• Familiarity with scripting languages (e.g., JavaScript, Python, or Java).
• Experience with API testing tools such as Postman or Rest Assured.
• Knowledge of CI/CD tools like Jenkins or GitLab CI/CD.
• Soft Skills:
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills for effective collaboration.
• Self-driven with a proactive approach to quality improvement.

Preferred Qualifications:

• Experience with cloud platforms (AWS, Azure) and containerization (Docker, Kubernetes).
• Knowledge of performance testing tools like JMeter or LoadRunner.
• Familiarity with Agile methodology and version control (Git).

Skill set Requirement
RoR
Any front end frameworks (good to have)
Docker, Aws and Kubernetes
Sidekiq

Note : This position is for Pune location.  Please only apply if you are in pune or willing to relocate to Pune.

We are a product company with headquarter in New York and development centre in Pune.

• Design, implement, and maintain API-based applications and REST services.
• Proficiency with Node JS.
• Must have experience in cloud services Azure Cloud/AWS.
• Familiarity with database technology such as MySQL, PostgreSQL, and MongoDB.
• Develop high-quality, efficient, and scalable code.
• Understanding of Agile methodologies and SCRUM framework Strong debugging, analytical and problem-solving skills.
• Provide technical support during implementation efforts, working with technical team members and with business users as required to provide troubleshooting and solutions to technical issues.