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MyOperator - VoiceTree Technologies logo
Customer Support Executive
MyOperator - VoiceTree Technologies's logo

Customer Support Executive

Vijay Muthu's profile picture
Posted by Vijay Muthu
1 - 3 yrs
₹2L - ₹3.5L / yr
Noida, Delhi
Skills
Customer Support
English Proficiency

Job Title: Customer Support Executive

About the Role:

We're looking for a passionate, self-driven, and goal-oriented Customer Support professional with strong communication skills and a customer-first mindset. If you enjoy problem-solving, connecting with people, and thrive in a fast-paced environment, we'd love to meet you!

A background in technology or familiarity with tech products is a plus. You’ll play a key role in assisting customers via calls, emails, and chats—providing timely, clear, and helpful support.

What You’ll Do:

  • Build in-depth knowledge of our products and services to assist customers effectively.
  • Deliver prompt, professional, and accurate support across chats, emails, and calls.
  • Aim for high First Contact Resolution (FCR) in all interactions.
  • Address customer inquiries around quotes, orders, delivery status, complaints, returns, and warranties.
  • Manage support tickets with clear and well-written responses.
  • Meet daily and weekly performance targets, both individually and as a team.
  • Share insights and feedback with the team to improve customer experience and internal processes.

What We’re Looking For:

  • 1–2 years of experience in customer support, preferably in software, IT, or internet-based services.
  • Strong written and verbal communication skills.
  • Ability to manage time effectively and handle multiple tasks.
  • Comfortable working with basic software tools and platforms (tech-savvy preferred).
  • A willingness to learn, adapt, and grow in a dynamic environment.


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About MyOperator - VoiceTree Technologies

Founded :
2010
Type :
Product
Size :
100-500
Stage :
Bootstrapped

About

MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across industries with cutting-edge SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are committed to delivering innovation and exceptional customer service that drives business success.

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