
Job Title: Customer Support Executive
About the Role:
We're looking for a passionate, self-driven, and goal-oriented Customer Support professional with strong communication skills and a customer-first mindset. If you enjoy problem-solving, connecting with people, and thrive in a fast-paced environment, we'd love to meet you!
A background in technology or familiarity with tech products is a plus. You’ll play a key role in assisting customers via calls, emails, and chats—providing timely, clear, and helpful support.
What You’ll Do:
- Build in-depth knowledge of our products and services to assist customers effectively.
- Deliver prompt, professional, and accurate support across chats, emails, and calls.
- Aim for high First Contact Resolution (FCR) in all interactions.
- Address customer inquiries around quotes, orders, delivery status, complaints, returns, and warranties.
- Manage support tickets with clear and well-written responses.
- Meet daily and weekly performance targets, both individually and as a team.
- Share insights and feedback with the team to improve customer experience and internal processes.
What We’re Looking For:
- 1–2 years of experience in customer support, preferably in software, IT, or internet-based services.
- Strong written and verbal communication skills.
- Ability to manage time effectively and handle multiple tasks.
- Comfortable working with basic software tools and platforms (tech-savvy preferred).
- A willingness to learn, adapt, and grow in a dynamic environment.

About MyOperator - VoiceTree Technologies
About
MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across industries with cutting-edge SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are committed to delivering innovation and exceptional customer service that drives business success.
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Greetings from Zealous Services!!!
Position Overview:
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