The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1. Prompt Customer Response:

· Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2. Record Keeping:

· Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3. Product and Service Information:

· Provide customers with detailed product and service information and troubleshoot issues effectively to ensure customer satisfaction.

4. Collaboration:

· Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5. Order Updates:

· Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6. Issue Resolution:

· Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7. Team Collaboration:

· Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8. Continuous Improvement:

· Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

Graduate/Postgraduate.

Experience:

· Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

· Knowledge of jewelry products is good to have.

Skills:

· Excellent written communication skills (English) to interact with customers through email and chat effectively.

· Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

· strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries precisely.

· Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

Job Summary:

Responsibilities/Duties:

1. Prompt Customer Response:

· Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2. Record Keeping:

· Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3. Product and Service Information:

· Provide customers with detailed product and service information and troubleshoot issues effectively to ensure customer satisfaction.

4. Collaboration:

· Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5. Order Updates:

· Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6. Issue Resolution:

· Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7. Team Collaboration:

· Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8. Continuous Improvement:

· Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

Graduate/Postgraduate.

Experience:

· Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

· Knowledge of jewelry products is good to have.

Skills:

· Excellent written communication skills (English) to interact with customers through email and chat effectively.

· Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

· strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries precisely.

· Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

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About Avalon Solution

Founded :

2005

Type :

Services

Size :

100-1000

Stage :

Profitable

About

Avalon Solution is a Web Services company offering Turnkey ECommerce Solutions for the Independent Jewelry Retailers. We offer services in partnership with market leaders to launch Brick & Mortar Jewelry Businesses and Brands to the World Wide Web and help Independent Jewelry Retailers to capitalize on the most cost-effective marketing channel. Avalon Solution makes it easy for Prospective Customers to find and connect with their Independent Retail Jeweler online and browse their jewelry collection 24/7. At the same time it enables the Retail Jeweler to serve their Customers beyond the limits of time and place, so that they can grow their business & build their brand. Avalon's comprehensive turnkey online services and support program sets it apart from its competitors. Avalon utilizes the latest developments in technology, digital imaging, jewelry styling and fashion to help jewelers extend their businesses online by offering end-to-end ECommerce Solutions customized to suit their specific needs. Over time, Avalon has earned its reputation for innovative technology and unparalleled customer service and support. For More Information on how Avalon can Launch Your Website and Grow Your Brand, please Call us at 917-338-6825, 800-622-2744 or visit www.AvalonSolution.com

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