Job Summary:
The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.
Responsibilities/Duties:
1. Prompt Customer Response:
· Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.
2. Record Keeping:
· Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.
3. Product and Service Information:
· Provide customers with detailed product and service information and troubleshoot issues effectively to ensure customer satisfaction.
4. Collaboration:
· Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.
5. Order Updates:
· Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.
6. Issue Resolution:
· Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.
7. Team Collaboration:
· Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.
8. Continuous Improvement:
· Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.
Qualifications/Requirements:
Education:
Graduate/Postgraduate.
Experience:
· Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.
· Knowledge of jewelry products is good to have.
Skills:
· Excellent written communication skills (English) to interact with customers through email and chat effectively.
· Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.
· strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries precisely.
· Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Avalon Solution
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In the capacity of a Quality Assurance Manager (Ecommerce backend testing), you will assume a pivotal role in guaranteeing the consistent delivery of top-tier products and services to our valued customers. Your core responsibilities will encompass the formulation and execution of quality assurance policies and protocols, the meticulous conduct of audits, and the comprehensive oversight of our entire quality management system. Your unwavering attention to detail, analytical acumen, and adept leadership skills in motivating and guiding a team will be instrumental in upholding our steadfast commitment to excellence.
Quality Assurance Manager Responsibilities
Develop and implement quality assurance policies and procedures
Plan and conduct quality audits and inspections
Monitor and analyze quality performance and trends using statistical methods and tools
Identify and resolve quality issues and non-conformities
Coordinate and supervise quality testing activities
Train and mentor quality assurance staff and other employees on quality standards and best practices
Prepare and present quality reports and documentation
Collaborate with other managers and departments to ensure quality integration and alignment
Liaise with customers, suppliers, and regulatory authorities on quality matters
Evaluate and recommend quality improvement opportunities and solutions
Quality Assurance Manager Required Skills
Strong knowledge of quality management principles, methodologies, and tools.
Excellent leadership and team management abilities.
Exceptional problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Proficient in using quality management software and tools.
Strong attention to detail and ability to work with complex data.
Ability to prioritize tasks and meet deadlines in a fast-paced environment.
Strong understanding of regulatory requirements and industry standards.
Ability to influence and drive change across the organization.
Continuous improvement mindset and a commitment to delivering exceptional quality.
Required Qualifications
Bachelor’s degree in engineering, quality management, or a related field
Certification in quality assurance or quality management (such as ISO 9000, CQE, CQM, etc.) is preferred
Proven experience as a quality assurance manager or a similar role in a manufacturing or service industry
Strong knowledge of quality assurance methodologies, tools, and standards
Excellent analytical, problem-solving, and decision-making skills
Proficient in MS Office and data analysis software
Outstanding communication, interpersonal, and leadership skills
Attention to detail and customer orientation
Ability to work under pressure and meet deadlines
Go Programming (Golang)
C++
JavaFamiliarity with Agile development methodologies.
• Areas of expertise: Go, Electron, NodeJs.
• Developer in Linux and Windows environments
• Proficient in software development tools such as IDEs, debuggers, profilers, source control systems.
• Strong in coding languages (e.g. C, C++, Go, Java) and frameworks (e.g. NodeJs, Electron, Git)
Preferred Qualifications
The ideal candidate will possess the following experience:
• Good subject matter expertise with Kubernetes, Docker and other container orchestration tool.
• Practical experience developing, testing and operating a service in a hybrid cloud.
• Outstanding coding/scripting skills, preferably in Go.
• Experience with Linux/Unix
• Experience in Jenkins and CI/CD environment
• Strong oral and written communication skills
Amazon Web Services (AWS)
Jenkins● Share knowledge and understanding.
● Help to develop the individual’s technical skills, which is a prerequisite for
growth.
● Share effective and efficient techniques for Zen learners.
● Facilitate career development through guidance and advice for Zen Learners.
● Creates technical training programs according to requirements.
● Creating individual real-time projects and involving learners to do hands-on.
● Taking ownership of learners' progress and maintaining the individual
performance report.
● Should be able to handle live & 1:1 sessions.
● Should be able to take ownership and dedicated support towards achieving the
mutual goal.
● Detecting common skills shortages and creating a training plan to address these.
● Scheduling follow-ups to gauge your students' progress.
● Prepares training materials and sessions, in groups or individually.
● Reports data on completed courses, issues, and absences.
● Determines overall effectiveness of programs and training by listening to feedback
and making improvements as necessary.
● Maintains technical knowledge by attending educational workshops and reviewing
publications.
● Able to provide reports wherever needed.
● Providing various weekly assignments, and tasks to learners and evaluating them
regularly.
● Personal attention to Non-Tech background learners and motivating them to
succeed in the tech field.
● Connecting with all industry experts (externals) conducting monthly meets and
making sure all the classes happen as per GUVI'S syllabus and norms
● Provide for two-way communication.
● Able to learn new technologies.
Qualifications & Skills:
● Min 1 to 3+ years of experience in relevance.
● Programming and Logic Building Skills
● Developing new test scripts for the application
● Advanced knowledge of programming languages such as Python and Java, and
writing code and scripts.
● Base knowledge with cloud platforms such as AWS, Azure, etc
● Building CI/CD pipelines and integrating automation scripts into CI tools.
● Base understanding of Dockers, Containers, etc
● Hands-on experience in integrating scripts in tools like Jenkins, VMWare, Ansible,
etc
● Understanding the business requirements, application, and its components.
● Ability to learn new technologies and implement them as per need of training
flow.
● Involved in knowledge transfer to the newly recruited personnel.
● Ability to install and configure software, gather test-stage data, and perform
debugging and Summary reports.
● Knowledge of Agile methodologies.
● Clear knowledge of code versioning tools(Git, Github).
● Advanced experience with cloud platforms such as AWS, Azure, etc[***]
● Certified on AWS Foundation/Associate/Professional/Speciality[***]
● Prior experience as mentor/trainer[***]
Note: *** will have added advantage
Our client is a 5 year old online gaming company with market leading games in three segments - Poker, Rummy and Cricket. Their online games are ensured to be safe, trusted and secure for their customers. They have a registered base of over a million users and are working towards the growth of online gaming in the country.
- Being a part of the Acquisition team & working on building new strategies to maximize the output from Influencers.
- Reaching out to new influencers & leading the entire activity with the objective of maximum SOV.
- Reviewing & managing of existing influencers that are already on board.
- Raising the creative & content requirements internally.
- Making daily, weekly & monthly performance reports.
- The individual needs to be a good negotiator & well-versed with the social media influencer space.
- Being a cricket follower will be a good plus.
- Min 1 year+ working experience in marketing (influencer)
- Thorough knowledge of key performance measurement metrics.
- Extraordinary communication/ negotiation skills.
- A keen eye to design & communications.
- Above-average writing skills
NodeJS (Node.js)
NextJs (Next.js)
Javascript
MongoDB
ExpressJD for NodeJS
Mandatory Skills - Nodejs, Javascript, Express.js, MongoDB, Data Structures, Algorithms.
Please find the JD below:-
- Expertise in Node.js Web frameworks like Meteor, Express, and Kraken.JS
- Expertise in building highly scalable web services using Node.js, Create REST API with the help of Node middleware
- Deep understanding of REST and API design
- Experience designing APIs for consistency, simplicity, and extensibility.
- Expertise with JavaScript testing frameworks like Jasmine, Quit, Mocha, Sinnon and Chai.
- Expertise with build tools like Web pack, gulp, and grunt.
- Integration of various application components
- Experience in various phases of Software Development Life Cycle (SDLC) such as requirements analysis, design, and implementation in an agile environment, etc.
About Us :-
Mobile programming LLC is a US based digital transformation company. We help enterprises transform ideas into innovative and intelligent solutions, governing the Internet of Things, Digital Commerce, Business Intelligence Analytics and Cloud Programming. Bring your challenges to us, we will give you the smartest solutions. From conceptualizing and engineering to advanced manufacturing, we help customers build and scale products fit for the global marketplace.
Mobile programming LLC has offices located in Los Angeles, San Jose, Glendale, San Diego, Phoenix, Plano, New York, Fort Lauderdale and Boston. Mobile programming is SAP Preferred Vendor, Apple Adjunct Partner, Google Empaneled Mobile Vendor and Microsoft Gold Certified Partner.
Moreover We have our presence in India with 7 locations i.e Gurgaon, Mohali, Panchkula, Pune, Bangalore, Dehradun & Chennai.
For more information please visit to our website link below:-
https://www.mobileprogramming.com/">https://www.mobileprogramming.com
Principal Software Engineer /Architect
Axtechnosoft Private Limited
Job Description
Responsibilities: -
- You would take ownership of the existing system and scale it more than 10X over the next 2 years.
- Apply best coding standards.
- You would create the infrastructure that can serve 100s of customers and millions of data requests per hour.
- Over the next year or so, you would be able to guide a team of 5 to 15 people to accomplish your goals. Mentoring this team into a world-class engineering team would be a key part of your role.
- Your earlier experience in successfully building, deploying and running complex, large scale web or data products.
- You would work hand-in-hand with the Product Management team to build engineering capabilities that align with the evolution of the product.
- Eventually work with Data science teamwork to ensure that the algorithmic intelligence that we build is plugged into the product in an expected manner.
- Overall, you would be responsible for end-to-end architecting from Engineering standpoint.
Must have: -
- Total experience of 8+ years while relevant experience of at least 2 years.
- Have built a platform that handles at least 500k to 1 million data request an hour.
- Worked on building an infrastructure that serves 200k+ customers.
- Hands on coder.
- Expert level knowledge in at least one technology stack - Python or ideally, Java. Also Angular, React, Node.js
- Expert level knowledge with Elastic Search or NoSQL technologies like MongoDB/HBase/Cassandra/Redis/Neo4j
- Experience developing web applications.
- Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
- Working knowledge of databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design.
- Devops experience working with AWS / Other cloud platforms.
- Strong knowledge of API’s.
- Excellent communication and teamwork skills
- Implementing Software Engineering best practices.
- Previously worked on user facing products with scale.
- Agile methodology.
- Great attention to detail.
- Organizational skills
- An analytical mind
Good to have: -
- Working knowledge of React Red.
- Open-source technology.
- Working knowledge of AI/ ML.
- Degree in Computer Science, Statistics or relevant field.
- Experience working in a start-up environment.
Key Skills
Python
Angular Javascript
Reactor & Solids Processing
Node.js
Elastic Search
NoSQL
Web Applications
Database
Web Servers
UX/UI Design
AWS Cloud
Agile Methodology
Requirements:-
- Excellent organizational skills.
- Customer service attitude.
- Professional attitude and appearance.
- Solid written and verbal communication skills.
- Proven work experience as a Receptionist, Front Office Representative or similar role.
- Direct visitors to the appropriate person and office.
- Answer, screen and forward incoming phone calls.
- Provide basic and accurate information in-person and via phone/email.
- Maintain office security by following safety procedures and controlling access via the reception desk.
- Good knowledge of STLC, SDLC
- Various manual testing concepts and techniques
- Compatibility testing on various environments
- MS Excel formulas
- Database queries
- Experience in testing agile projects
- Finance and accounting domain knowledge
- Effective Test planning and Test Effort Estimation Skills
- Suggest improvements to enhance the overall user experience of the software.
- Able to deliver bug-free software within the deadline with minimum supervision
- Quick learning capabilities. Young and Dynamic. Work closely with team members, support team
2.COUNSELLING THE PARENTS FOR CHILD'S FUTURE EDUCATION
3.SHOULD HAVE OWN LAPTOP
4.VERY GOOD COMMUNICATION SKILL,INTERPERSONAL SKILLS
Ruby on Rails (ROR)
AngularJS (1.x)
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Full Stack Developer - Averlon