
Job Summary:
The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.
Responsibilities/Duties:
1. Prompt Customer Response:
· Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.
2. Record Keeping:
· Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.
3. Product and Service Information:
· Provide customers with detailed product and service information and troubleshoot issues effectively to ensure customer satisfaction.
4. Collaboration:
· Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.
5. Order Updates:
· Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.
6. Issue Resolution:
· Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.
7. Team Collaboration:
· Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.
8. Continuous Improvement:
· Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.
Qualifications/Requirements:
Education:
Graduate/Postgraduate.
Experience:
· Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.
· Knowledge of jewelry products is good to have.
Skills:
· Excellent written communication skills (English) to interact with customers through email and chat effectively.
· Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.
· strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries precisely.
· Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

About Avalon Solution
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Experience: 3+ years dominating in social media marketing. Bonus points if you've crushed it
in the US beauty and wellness scene!
Responsibilities:
● Craft a killer social media strategy to capture customers like a boss
● Plan and execute epic organic and inorganic campaigns that leave a lasting
impression
● Build a massive social media following and foster a tight-knit community of brand
enthusiasts
● Collaborate with top influencers and other rad brands to create off-the-hook
campaigns
● Stay ahead of the game by constantly monitoring and analyzing campaign success
and making tweaks for maximum impact
● Keep your pulse on the latest social media trends and innovations so your
campaigns always stay fresh
● Work with a dream team of cross-functional rockstars to integrate social media into
the overall marketing strategy
Requirements:
● A proven track record of launching successful social media campaigns
● A deep understanding of the unique capabilities of each social media platform
● Excellent communication skills and the ability to slay a presentation
● An endless well of creativity and the ability to bring your wildest social media visions
to life
● Experience using social media analytics to measure success and optimize
campaigns
● A passion for working with influencers and partners to create truly epic campaigns
● The ability to thrive in a fast-paced, dynamic environment
If you're a Senior Social Media Guru with a killer instinct for capturing customers, we want to
hear from you
Responsibilities:
· Responsible for Technology hiring across levels and manage a team of recruiters
· Responsible for end to end Talent Acquisition including planning and strategizing for deliverables, sourcing and attracting candidates through various active and passive channels; candidate engagement; stakeholder management; reporting; database management etc.
· High end ownership of the deliverables.
· Focus on priorities, drive & deliver successfully.
· Maintain effective communication with the hiring managers and candidates.
· Build influential candidate relationships throughout the process.
· Follow and practice latest recruitment trends and strategies.
· Build and maintain network of potential candidates through proactive market research and networking.
· Proactively resolve bottle necks.
· Prepare and submit timely progress reports to various stakeholders.
· Involve in various initiatives for process improvement and talent branding
What are we looking for?
· Proven 7-10 years of experience in technical recruitment with excellence in hiring across levels, stakeholder management, database management, reporting etc
· Ability to manage a team of recruiters and sourcers
· Expertise in stakeholder management and leading an entire unit of hiring independently
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· Strong understanding about engineering and product requisitions
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· Excellent communication and interpersonal skills
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stack).should be proficient in working with technologies like JavaScript, CSS, framework like ReactJS and
backend environments like NodeJS.
Should have good working knowledge of NoSQL/SQL databases like MongoDB/Postgres etc.
Here is a great opportunity with one of the largest Ayurvedic sites in the USA, Australia, Canada and Europe where Venture Capital Funds such as Fireside Ventures and Kalpavriksh Fund ( a Centrum Group Venture Capital Fund) and several other Marquee angel investors have invested > INR 44 crores in the firm!
Their services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life.
- Leveraging analytics to determine the best course of action for product development and growth.
- Adopting a data driven process to manage the product lifecyle.
- Working closely with engineering team, customers and partner authors to bring product features from inception to the end user.
- Leading the product team from prioritisation, timely execution, through to issue resolution and ensure success metrics are met.
- Working with the design team to create the best user experience.
- Owning the user, industry and business research to identify strategic and actionable insights for improving the product and generating value to the user.
- Collaborating with sales, account management and customer support teams for understanding customer pain points to identify new features, while communicating timelines to all stakeholders.
- Tracking and reporting product usage metrics and churn.
- Using a consultative approach to ensure product adoption and engagement.
What you need to have:
- B.Tech or Bachelor's in business/ MBA and operations from a premier college.
- 5+ years of work experience in Product Management with strong analytical capabilities.
- Deep understanding of the Edtech ecosystem with a good research background.
- Experience of leading a team and exceptional written and oral communication skills.
- Customer-focused with experience of working in a dynamic environment.
- Solution orientation paired with the ability to make decisions based on data and deriving insights from it.
- Proactive mindset with a bias for action and strong convincing ability
Job Description
We are looking for a talented UI/UX Designer to join our team. You should transform the software into handy products for the clients.
Responsibilities
- Collect and examine the needs of the user.
- Consult engineers and product designers regarding the product.
- Plan and develop new visual designs for computers, smartphones, and digital products.
- Creating user flows, PSDs, wireframes, prototypes and mockups.
- Design user interfaces elements mainly menus, widgets, tabs, etc.
- Illustrate the functions of the website and develop UI mock-ups and prototypes.
- Create tables, sketches, filters, images, and other websites/applications graphic designs.
- Collaborating with the marketing team, and internal and external designers to ensure the creation and delivery of tailored experiences for the digital user.
- Review and edit the mock-ups according to the client's feedback.
- Creating user-centered designs by understanding business requirements, and user feedback.
- Monitor and manage the previously developed systems.
- Conduct user tests of developed applications to evaluate user experience.
- Stay updated with information on the latest UI trends and design skills.
- Designing UI elements such as input controls, navigational components and informational components
Creating original graphic designs (e.g., images, sketches and tables)
Identifying and troubleshooting UX problems (e.g., responsiveness) - Requirements
- BS in Computer Science or Graphics Designing. BFA applicants will also be preferred.
- Proven 2 years or more of experience as a UX /UI Designer, https://resources.jobsoid.com/job-descriptions/design/ui-designer">UI Designer, https://resources.jobsoid.com/job-descriptions/design/ux-designer">UX Designer or a similar role.
- Proven background of graphic designing projects related to web and mobile applications.
- Proficiency in Adobe XD, Adobe Illustrator, Figma.
- Basic HTML5, CSS3, and JavaScript skills are a plus
- Strong understanding of wireframe tools.
- Strong communication skills and a team-building spirit.
- Good time management skills.
- Strong knowledge of responsive and interactive designs
- Making Wireframes
- Reviewing and Updating Userflow as per needs
- Strong design thinking skills.
- Exceptional attention to detail.
- You will be responsible for :
- Designing Android and IOS Applications
- - Identifying and troubleshooting UX problem- Implement business rules and validations as per project requirements.
- - Adhere to Design & Code guidelines.

Ruby on Rails Developer Responsibilities:
• Designing and developing new web applications.
• Maintaining and troubleshooting existing web applications.
• Writing and maintaining reliable Ruby code.
• Integrating data storage solutions.
• Creating back-end components.
• Identifying and fixing bottlenecks and bugs.
• Integrating user-facing elements designed by the front-end team.
• Connecting applications with additional web servers.
• Maintaining APIs.
Ruby on Rails Developer Requirements:
• Bachelor’s degree in Computer Science, Computer Engineering, or related field.
• Experience working with Ruby on Rails as well as libraries like Resque and RSpec.
• Ability to write clean Ruby code.
• Proficiency with code versioning tools including Git, Github, SVN, and Mercurial.
• Experience with AngularJS or BackboneJS.
• Familiarity with MVC, Mocking, RESTful, and ORM.
• Good understanding of front-end technologies including HTML5, JavaScript, and CSS3.
• Knowledge of server-side templating languages including Slim and Liquid.
- Databases- MongoDb, Postgres.
Desired candidates must have 2-6 years experience as NodeJs Developer. If the candidate is not able to relocate to Gurgaon then we can also provide permanent Work from home for this position.
Roles and responsibilities:
- Responsible for understanding functional and business requirements and translate them into effective code
- Provide support till deployment of code into production.
- Ownership for ensuring code optimization, problem diagnosis, and on-time delivery
- Implement solutions as per the pre-defined framework /guidelines and adherence to processes
- Finding an optimal solution for the problem statement
- Conduct peer code review.
What candidate should know about:
- Excellent hands-on experience with Node.Js, Express.Js, JavaScript
- Understanding the nature of asynchronous programming and its quirks and workarounds
- Excellent hands-on experience with MongoDB, Mongo aggregation, MySQL
- Ability to build REST services, Authentications, MVC applications
- Excellent Object Oriented Programming skills and ability to write modular, secure, scalable, and maintainable code
- Experience with Elastic Search, Redis.
- Knowledge about AWS components (S3, EC2, Cloudfront, Redis Clusters, etc.)
- Self-learning abilities are required
- Familiarity with upcoming new technologies is a strong plus


