About MyOperator:
MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service.
About the Role:
We are looking for a Technical Support Executive (L1) to join our growing team at MyOperator. In this role, you will be responsible for handling customer service requests,troubleshooting technical issues, and managing support tickets. You will be the first point of contact for customers, ensuring quick resolutions and delivering a seamless support experience. If you have strong technical aptitude, problem-solving skills, and a customer-centric approach, we’d love to hear from you!
Key Responsibilities:
● Respond to customer service requests and tickets promptly.
● Diagnose and troubleshoot basic technical issues related to MyOperator products.
● Provide step-by-step guidance and training to users.
● Escalate complex technical issues to higher support levels.
● Maintain accurate documentation of customer interactions and resolutions.
● Handle KYC verification, activation tickets, SMS template approvals, and business
name approvals.
● Manage account panel-related tasks, including feature activation, billing date changes,
account transfers, and number-related requests.
● Process WhatsApp, Truecaller, and onboarding tasks related to credit limits, top-ups,
and balance management.
● Work with JIRA and Qntrl for ticket resolution and task management.
Skills & Qualifications:
● 1-2 years of experience in a technical support role, preferably in a SaaS-based
company.
● Strong understanding of SaaS platforms and how they work.
● Problem-solving skills with the ability to diagnose and troubleshoot basic technical
issues.
● Excellent communication and customer service skills with a helpful and patient
approach.
● Ability to provide training and support to users related to MyOperator products.
● Familiarity with JIRA, ticketing platforms, or similar tools is a plus.
● Ability to follow structured processes and complete assigned tasks efficiently.
Why Join Us?
● Opportunity to work in a fast-growing SaaS company.
● Collaborative and supportive work environment.
● Hands-on experience with customer interactions and technical troubleshooting.
● Scope for learning and career growth in the tech support domain.
Shubham Vishwakarma
Full Stack Developer - Averlon
About MyOperator - VoiceTree Technologies
About
MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across industries with cutting-edge SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are committed to delivering innovation and exceptional customer service that drives business success.
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Hrim is an innovation company with a vision to create and power meaningful action across the globe. The organisation delivers its innovation through its Ideation, Design & Build Services. Hrim’s ideation service materialises visions of leaders and companies into standout concepts. The design and build service propels concepts into tangible reality in the form of ventures, initiatives, services etc.
Job Description:
As the Build Lead specialising in Technology at Hrim, paralleling the role of a Head of Technology in a technology startup, your role is critical in translating innovative concepts into real-world technological solutions. This position requires a unique combination of technical mastery, strategic foresight, and leadership skills to take 0-1 build to success. You will be at the helm of developing and executing technology projects from their nascent stages to full-fledged operational status.
In this key role, you will oversee the entire lifecycle of our technology initiatives, spearheading it from concept asset development to market launch. Your responsibilities will be multifaceted, encompassing strategic planning and hands-on management of the technology ventures. Your leadership will be instrumental in evolving the concepts into fully operational, market-ready technologies.
Key Responsibilities
Project Development from 0 to 1:
- Lead the development of new technology projects at Hrim from conception (0) to launch (1).
- Utilize coding and technical expertise to create robust, scalable assets for the projects
- Oversee the entire project lifecycle, ensuring that technical objectives and timelines are met.
Technical Leadership and Team Management:
- Spearhead technical build of the concepts and lead the associated team on the project
- Manage resource allocation, project scheduling, and workflow to optimize team performance.
Technology Strategy and Innovation:
- Stay abreast of emerging technologies and industry trends to inform innovation at Hrim
- Collaborate with cross-functional team members to ensure technology alignment with business goals.
Quality Assurance and Best Practices:
- Ensure the highest quality of code and implementation of best practices in software development.
- Conduct code reviews and oversee testing procedures to ensure reliability and efficiency of applications.
- Address technical issues and challenges promptly, ensuring minimal impact on project timelines.
Requirements & Qualifications
Educational Background:
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field. Advanced degrees or certifications in technology-related disciplines are a plus.
Technical Expertise:
- Proficiency in one or more programming languages such as Python, Java, C++, JavaScript, or similar, with a strong understanding of software development principles.
- Demonstrated experience with full-stack development, including both front-end and back-end technologies.
- Knowledge of database management and experience with SQL or NoSQL databases.
- Familiarity with cloud computing platforms (e.g., AWS, Azure, Google Cloud) and understanding of scalable architecture design.
Experience in Project Development:
- 5 years of experience in technology development, with a significant portion dedicated to building projects from concept (0) to launch (1).
- Demonstrated ability to lead technology projects and oversee all stages of development, from ideation to deployment.
- Proven track record in delivering complex software projects on time and within budget.
Leadership and Team Management:
- Strong leadership skills with experience managing and mentoring a team of software developers and engineers.
- Ability to foster a collaborative environment and demonstrate innovation and creativity.
- Experience in resource planning, project scheduling, and agile methodologies.
Problem-Solving and Innovation:
- Excellent problem-solving skills with a focus on innovative solutions and continuous improvement.
- Ability to anticipate challenges and proactively address potential issues in the development process.
- A knack for translating complex technical concepts into practical, real-world applications.
Communication and Collaboration:
- Strong communication skills, capable of effectively articulating technical concepts to both technical and non-technical stakeholders.
- Experience collaborating with cross-functional teams, including product managers, designers, and business analysts.
- Ability to clearly document and present project progress and outcomes.
Adaptability and Continuous Learning:
- Commitment to staying up-to-date with emerging technologies and industry trends.
- Willingness to adapt and learn new programming languages or technologies as required by project needs.
- Enthusiasm for tackling new challenges and the ability to learn quickly in a fast-paced environment.
PHP
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Javascript
Python
React.jsHello folks ,
We are #hiring in bulk, interested candidates dm intrested
Job Type: Full-time (work from office only)
Job Location: Bikaner, Rajasthan
NodeJS (Node.js)
Amazon Web Services (AWS)Founded by two MDI alumnus, it is a student centric and personalised learning platform that delivers enjoyable learning content as per the state boards. This ed-tech provides a solution which is easy to use, lets students enjoy learning, makes life easy for a teacher and delivers learning in the language that students are most comfortable. The organisation has worked in 14 states across India and awarded Google India under "Impacting Change through Digital".
- Taking ownership of the current web based reporting backends of our current solutions/ apps and developing/ stabilizing/ scaling them further as per product plans
- Ensuring development and ongoing growth of a web based content management engine as the central node of our apps and tablet based learning products.
- Licensing, Encryption, Reporting & Analytics for all our products have to be integrated into a single user and licensing management backend.
What you need to have:
- Deep and Practical experience with Node. JS (primary work component), Firebase, AWS/ Heroku, SQL/ NoSQL Databases with Server side integration.
- 2-5 years of deep hands-on experience with web based solutions, backend development and web development in the above mentioned tech.
- Should have worked on a web based backend in Node.JS for preferably an android app based solution which had scaled to a large number of users.
- Developed, managed and scaled usage/ analytics and reporting of end user based solutions.
- Should have developed and managed APIs.
- Should have practical experience of integrating and managing online payment systems.
- Built and managed online learning platforms with login, video security, online payment and reports.
Our client is a producer of superior quality products. Our client is the largest single location manufacturing facility in India with certifications of ISO 9001, 14001, OHSAS 18001 along with other product specific certifications.
What you will do:
- Generating and distributing management reports in accurate and timely manner
- Providing recommendations to update current MIS to improve reporting efficiency and consistency
- Performing data analysis for generating reports on periodic basis
- Providing strong reporting and analytical information support to management team
- Generating both periodic and ad hoc reports as needed
- Analysing business information to identify process improvements for increasing business efficiency and effectiveness
- Providing customer support and assistance in issue troubleshooting and resolution
- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
- Leading ongoing reviews of business processes and developing optimization strategies
- Staying up-to-date on the latest process and IT advancements to automate and modernize systems
- Performing requirements analysis
- Documenting and communicating the results of team efforts
- Effectively communicating team insights and plans to cross-functional team members and management
- Gathering critical information from meetings with various stakeholders and producing useful reports
- Working closely with distributors, team and managerial staff
- Ensuring solutions meet business needs and requirements
- Managing projects, developing project plans, and monitoring performance
- Updating, implementing and maintaining procedures
- Prioritizing initiatives based on business needs and requirements
- Monitoring deliverables and ensuring timely completion of projects
Desired Candidate Profile
What you need to have:- A Bachelor’s degree in Business or related field or an MBA
- A minimum of 3 years’ experience in business analysis or a related field
- Exceptional analytical and conceptual thinking skills
- The ability to influence stakeholders and work closely with them to determine acceptable solutions
- Excellent documentation skills
- Fundamental analytical and conceptual thinking skills
- Experience creating detailed reports and giving presentations
- Competency in Microsoft applications including Word, Excel, PowerPoint and Outlook
- Excellent planning, organizational and time management skills
- Contributing to design and planning of Physical infrastructure
- Performing installation of applications.
- Providing Application Operations
- Performing day-to-day Application administrations tasks
- Providing support for the transition of applications in operations
- Performing monitoring of the IT infrastructure services /application
- Contributing to onboarding of Supported Applications onto Monitoring Platform · Performing batch management & scheduling
- Operations of Application Platforms and applications
- Provision of a Provider System Responsible as a Point of contact for the Application Owner for all Operational topics.
- Operations Management
- Continuity Critical Applications across Production Lines
- Detailed project planning by participating in System Design of Applications
- Consulting for Technical Architecture on application design for the operating environment and plant ecosystem
- Design security concepts, monitoring checks, interfacing requirements, etc.
- Proposals in Definition & Provision of Tools, Performance Management, Application Robustness, Alerting, and Configuration · Perform application tests with business partners or application owners
- Providing Application Operations, Change Management, Problem Management
- Providing support for the transition of applications in operations
C++Your Impact
This team is accountable for platform architecture evolution to meet the evolving needs of different business lines globally with rapid software deployment. As stewards of critical components in order execution and post-trade, the team is accountable for a high degree of software quality. The team consists of self-guided pragmatic individuals who are motivated to change the status quo in calculated ways.
As a member of the team, you will play an integral role on the trading floor. This is a dynamic, entrepreneurial team with a passion for technology and the markets, with individuals who thrive in a fast-paced changing environment. The team takes a data driven approach to decision making and you should be willing to participate in the full product lifecycle from requirements gathering, design, implementation, testing, support, and monitoring trading performance for systems and strategies used by our clients.
RESPONSIBILITIES AND QUALIFICATIONS
Responsibilities
+ Design, build and maintain low latency, high-performance electronic trading platform components, with a focus on market data, exchange and client connectivity and risk controls.
+ Deliver continuous optimization for latency, scale and resiliency improvements.
+ Participate in system builds for various markets globally, have curiosity and interest in understanding market microstructure details, work closely with engineering, sales and product teams globally for successful delivery of projects.
+ Basic Qualifications
+ Bachelors or Masters degree in computer science or engineering or equivalent experience
+ 3+ years of professional experience developing deterministic high performance, low latency systems in C++ (counted in single digit microseconds)
+ Prior experience with FIX and binary exchange connectivity and market data protocols preferred
+ Strong knowledge of object oriented programming, data structures, algorithms and design patterns
+ Critical path analysis, performance optimization and hardware acceleration.
+ Linux systems programming experience including memory management, concurrent programming infrastructure, and the networking stack
+ Experience developing distributed architecture systems and messaging protocols
+ Strong analytical and problem solving skills
+ Comfortable in a fast-paced environment, self-motivated, results driven and commercially focused
Preferred Qualifications
+ Software development in C++ in the context of high performance (low-latency, high-throughput) real-time computing.
+ Familiarity with STL and C++11/14 language extensions, Boost
+ Network programming (sockets, TCP/UDP/Multicast protocols)
+ Multi-threading, concurrent programming
+ Intimate knowledge of compilers, flow of data at hardware level (memory/caches, buses) + Some experience with FPGA or other hardware acceleration technologies
+ Experience processing large static datasets as well as high volume ticking data sources + Over 3 years' experience in Financial industry(Good to have)
MongoDBNodeJS (Node.js)JavascriptThis is FTE Position
Client: Anblicks
Need Immediate joiners (1 week is fine)
Position : Backend Developer(NodeJs ,MongoDB & AWS)
Experience : 3-6 Years
Location : Ahmedabad / Hyderabad
- API Development 3 + years
- Node.JS (3 Years minimum)
- JavaScript
- AWS Lambda
- AWS API Gateway
- AWS Cognito
- MongoDB
- Front-end React (Plus as primary need is for API Development)
- Data Modelling Knowledge
- Need to provide sample code
Strong Hands-on experience in React using API development and Mongo DB is mandatory.
Be the voice of the customer internally
Understand needs - even those that the customers themselves may not realize
Stay on top of changing trends and strategic priorities through in-depth data analysis to predict customer behavior
Know the customer: Deeply understand customer behaviour, develop new customer insights
Own the business: Co-own the P&L, develop the business model, understand where opportunities are and create a viable business to service them
Know the market: Stay on top of trends in an ever-changing landscape, find opportunities and prioritize based on size, internal capabilities, etc.
Work with teams to get the best possible selection & sellers onboarded.
Own cost improvement and overall portfolio management
Manage in store promotions along with brands - make brands partners in customer communication
JavaDirectly interfacing with the founding team and technology team to understand the requirements and providing solutions. Assisting & guiding team members in design and development.
Requirements:
An ideal candidate should have :
- Worked on one or more projects in production environment
- Should have knowledge of Fintech
- Should have 3+ years of experience in system/software solution development and delivery
- Should be hands-on on Java, J2EE Frameworks, Spring MVC, Hibernate, RESTful Webservices, MySQL and working knowledge of Unix/Linux
- Should have experience on deployments on cloud servers and should be ready to pick AWS cloud server deployment
- Should possess good architectural knowledge and be aware of enterprise application design patterns
Section A: Purpose of the Role:
To engage with CXOs across the world’s most successful companies and successfully sell new business opportunities to ensure MnM’s growth.
Section B: Job Description
B.1 Responsibilities:
- Generate sales revenue in line with the MnM’s objectives and goals
- Ensure strong focus is to hunt and sell to net new logos / net new client accounts within defined timelines
- Identify key decision makers and act as a strategic partner to C-level and senior executives within an assigned organization to drive revenues
to understand their issues/needs/priorities through a consultative selling approach
- Collaborate with internal resources (such as Research, Client Services) and external network to prioritize and penetrate key accounts; quickly build relationships with key stakeholders to drive revenues
- Leverage CRM as a tool to capture accurate sales pipeline management, develop strategic territory mapping and maintain forecast
- Manage sales forecast accuracy on a monthly/quarterly/annual basis and ensure that sales pipeline remains full of qualified leads & prospects
- Own the full sales cycle from prospecting through close and own the overall allocated sales quota
- Follow determined Sales best practices developed through collaboration with peers or delivered by Sales Learning and Development team.
- Maintain compliance in utilizing internal sales enablement tools and management processes
- Attend and participate actively on all internal team meetings.
B.2 Communication
- Internal Stakeholders: Internal teams such as Research, Sales, Web Marketing, Finance and Accounts, Events and Conferences, Human Resources
- External Stakeholders: Clients, Industry Experts, Government Agencies, Academia
Section C: Job Specifications
C.1 Skills:
- Excellent verbal and written communication skills
- Ability to engage with CXO, business leaders and build credibility and relationships
- Strong business development skills, telesales, outbound calling, communication and negotiation skills whenever required.
- Highly motivated individual with a passion for sales and an unyielding drive to succeed in an international selling environment
- Ability to comprehend and problem solve by thinking and acting quickly on your feet.
- Cultural Sensitivity in engaging with global clients
- Entrepreneurially minded individual with positive mindset capable of converting adversity into opportunity
C.2 Education:
- Essential: Bachelor’s degree
- Desirable: Master’s in Business Administration (MBA)
C.3 Prior Experience:
- 3+ years’ experience in product/solution/enterprise sales
- A consistent track record of overachievement in sales targets
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon