About MyOperator:
MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service.
About the Role:
We are looking for a Technical Support Executive (L1) to join our growing team at MyOperator. In this role, you will be responsible for handling customer service requests,troubleshooting technical issues, and managing support tickets. You will be the first point of contact for customers, ensuring quick resolutions and delivering a seamless support experience. If you have strong technical aptitude, problem-solving skills, and a customer-centric approach, we’d love to hear from you!
Key Responsibilities:
● Respond to customer service requests and tickets promptly.
● Diagnose and troubleshoot basic technical issues related to MyOperator products.
● Provide step-by-step guidance and training to users.
● Escalate complex technical issues to higher support levels.
● Maintain accurate documentation of customer interactions and resolutions.
● Handle KYC verification, activation tickets, SMS template approvals, and business
name approvals.
● Manage account panel-related tasks, including feature activation, billing date changes,
account transfers, and number-related requests.
● Process WhatsApp, Truecaller, and onboarding tasks related to credit limits, top-ups,
and balance management.
● Work with JIRA and Qntrl for ticket resolution and task management.
Skills & Qualifications:
● 1-2 years of experience in a technical support role, preferably in a SaaS-based
company.
● Strong understanding of SaaS platforms and how they work.
● Problem-solving skills with the ability to diagnose and troubleshoot basic technical
issues.
● Excellent communication and customer service skills with a helpful and patient
approach.
● Ability to provide training and support to users related to MyOperator products.
● Familiarity with JIRA, ticketing platforms, or similar tools is a plus.
● Ability to follow structured processes and complete assigned tasks efficiently.
Why Join Us?
● Opportunity to work in a fast-growing SaaS company.
● Collaborative and supportive work environment.
● Hands-on experience with customer interactions and technical troubleshooting.
● Scope for learning and career growth in the tech support domain.
Shubham Vishwakarma
Full Stack Developer - Averlon
About MyOperator - VoiceTree Technologies
About
MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across industries with cutting-edge SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are committed to delivering innovation and exceptional customer service that drives business success.
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Proven experience as a Quality Assurance Tester of a minimum 4 years
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Location: Remote
Our Core Values
· Quality with Pragmatism: We aim for excellence with a focus on practical solutions.
· Extreme Ownership: We own our work and its outcomes fully.
· Proactive Collaboration: Teamwork elevates us all.
· Pursuit of Mastery: Continuous growth drives us.
· Effective Feedback: Honest, constructive feedback fosters improvement.
· Client Success: Our clients’ success is our success.
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If you’re a Software Craftsperson who takes pride in clean, test-driven code and believes in Extreme Programming principles, we’d love to meet you. At Incubyte, we’re a DevOps organization where developers own the entire release cycle, meaning you’ll get hands-on experience across programming, cloud infrastructure, client communication, and everything in between. Ready to level up your craft and join a team that’s as quality-obsessed as you are? Read on!
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- Write Tests First: Start by writing tests to ensure code quality
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- Frequent Releases: Make frequent, small releases
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- Expertise in Ruby on Rails, Test Driven Development, React, React.js or JavaScript, and TypeScript
- Strong skills in object-oriented programming, data structures, algorithms, and software engineering methodologies
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- Interest in mastering technologies like web server ecosystems, relational DBMS, TDD, CI/CD tools
- Knowledge of server configuration and deployment infrastructure
- Experience using source control, bug tracking systems, writing user stories, and technical documentation
What We Offer
- Dedicated Learning & Development Budget: Fuel your growth with a budget dedicated solely to learning.
- Conference Talks Sponsorship: Amplify your voice! If you’re speaking at a conference, we’ll fully sponsor and support your talk.
- Cutting-Edge Projects: Work on exciting projects with the latest AI technologies
- Employee-Friendly Leave Policy: Recharge with ample leave options designed for a healthy work-life balance.
- Comprehensive Medical & Term Insurance: Full coverage for you and your family’s peace of mind.
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Work Environment
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Incubyte is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Sell BETSOL products and services using the power of words. • Write content that will be included in marketing, public relations, and advertising material. • Write engaging headlines and concise product descriptions. • Create conversion-oriented content that turns visitors into customers. • Collaborate with product managers and product owners to build a complete understanding of BETSOL’s products and services. • Research the technology and solutions that our competitors offer. • Responsible for gaining in-depth understanding of backup industry's terms and trends. • Ability to understand technical terms and speak to B2B audiences about complex topics. • Brainstorm visual and content ideas with other members of the Marketing team. • Leverage brand strategies, unique voices of BETSOL and its various products to maintain identifiable voices while also producing creative and innovative campaigns. Required Skills • 1-3 years of content marketing in a web-based marketing environment. • Familiarity with web content marketing best practices. • Excellent verbal and written communication skills including an ability to work in a team environment. • Ability to share a portfolio of relevant works. Preferred Skills • Experience marketing for a technology company. • A strong “technical IQ” to match creative aspirations. • Experience working in backup and recovery industry.
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- Strong Experience of Node JS.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon