Senior Product Manager

About the company - Exploring Infinities is a EdTech company headed by Neelakantha Bhanu Prakash, which reaches out to students across different educational institutions, employees across a lot of corporates and training them in speed and mental ability by harnessing the infinite brain potentials of the human brain, addressing a variety of audiences in various conferences, for creating awareness on capacities of the human brain by holding demonstrations, workshops.

Role : Full-time

Location : HSR Layout, Bengaluru

Roles and Responsibilities:

• Willing to familiarise yourself with the company's vision and mission seeking to accomplish set goals and objectives.
• Collating and maintaining client information in the CRM database.
• Make calls to clients and respond to callback requests for international regions like US, Canada, Middle East, ANZ, EMEA, LATAM etc...
• Email & whatsapp conversations with potential leads.
• Convert potential leads into customers.
• Learning & using our customer relations management software & others.
• Related computer softwares.

Requirements:

• Excellent written and verbal communication skills.
• Laptop is mandatory.
• Willing to work in a startup environment (fast paced).
• Willing to work 6 days a week.

Benefits:

• Competitive salary benefits
• Uncapped Incentives
• Exemplary growth cycle
• Impressive workspace and culturally diversified workforce.

Description

Collaborate closely with various stakeholders to gain a deep understanding of requirements and use cases. Develop detailed test plans, tools, and utilities to comprehensively test RtBrick products and features. Work closely with developers to review functional and design specifications, ensuring a thorough testing perspective. Create detailed feature test plans, design test bed configurations, and establish complex test setups based on project requirements. Develop Python and robot scripts for automated testing. Assist development engineers in diagnosing product defects, and actively participate in customer calls to troubleshoot issues, gather data, and communicate resolutions and fixes. Join our team and be at the forefront of innovation in technology.

Requirements

• Strong testing experience in any of the Layer-3 Unicast routing protocols (e.g. OSPF, BGP, IS-IS), MPLS signalling protocols (e.g. RSVP, LDP), Layer-3 VPNs, Layer2-VPNs, VPLS, Multicast VPN, EVPN,
• Hands-on experience with scripting languages or python programming to test system/application software (SWIG)
• Ability to scope and develop test cases for a given requirement including Scale/Performance testing in a distributed asynchronous environment
• Experience with "Robot Framework" for automation, RESTful API is a plus
• EC, IS , CS with networking back ground with 5 to 10 years of related experience is required
• Strong written and verbal communication skills
• Able to plan and execute tasks with minimal supervision
• Team-player, can-do attitude, will work well in a group environment while being able to contribute well on an individual basis

Responsibilities

• Collaborate closely with stakeholders, gaining insights into their unique requirements and use cases.
• Engineer comprehensive test plans, craft specialized tools and utilities for in-depth feature assessments.
• Provide a critical testing perspective by thoroughly evaluating documents like functional specs and design specs.
• Create exhaustive feature test plans and innovative test bed designs tailored to project needs.
• Configure intricate test environments, aligning them with project-specific parameters.
• Develop Python and robot scripts, automating key testing processes.
• Aid development engineers in diagnosing and resolving product defects.
• ·Engage in customer calls, actively participating in issue resolution and effectively communicating fixes.

 Customer Care Executive (Voice & Sales Process)

We are seeking Customer Care Executives to join our dynamic team for both Voice and Sales processes. As a Customer Care Executive, you will handle incoming calls, address customer inquiries, provide information about our products/services, and promote sales through effective communication. Fluency in English is mandatory, along with proficiency in any one of the following languages: Hindi, Marathi, Tamil, Telugu, Malayalam, or Kannada.

Qualifications:

- Minimum educational qualification: 12th pass.

- Age between 18 to 30 years.

- Strong verbal and written communication skills in English and one regional language.

- Ability to empathize with customers and resolve their queries efficiently.

- Prior experience in customer service or sales will be advantageous.

Responsibilities:

- Manage and resolve customer complaints.

- Achieve sales targets and goals set by the company.

- Maintain customer satisfaction through excellent service.

Salary and Benefits:

- Salary range: INR 15,000 to 18,000 per month.

- Incentives based on performance.

- Comprehensive training and growth opportunities.

Job Overview: This position will play a pivotal role in driving the company's finance department functions. You will responsible for overseeing financial operations, strategic planning, and compliance within the company.

Required Experience & Skills:

• Hands-on experience with accounting software. Taking care of all books of accounts like Journals, Ledger,etc
• Experience with general ledger functions.
• Strong control over revenue through various means and channels and reconciliation
• Working knowledge of GST India provisions for input credit, HSN/SAC codes, tax rates, invoicing rules, GST monthly, Yearly filings, and 2B reconciliations.
• Day-to-day banking operations and fund planning & reporting to management.
• Preparing Bank Reconciliation revenue reconciliation
• Taking care of Vendors' bill approvals, advance, and payment.
• Working knowledge of provisions of TDS- different sections under which TDS is deducted, TDS returns, and various TDS rates. Experience in quarterly and year-end E-TDS filings.
• Statutory compliances, including verification, calculation payment & filing of return, e.g., GST, TDS, etc.
• Vendor Management. Creation of vendor registration, asset creation, and purchase. The primary point of contact for all vendor-related transactions.
• Possess strong work ethics and good interpersonal and communication (written & oral) skills.
• Good analytical skills, embrace challenges & changes, initiative and have a positive working attitude

Role and Responsibilities:

• Responsible for all accounting matters such as AR, AP, GL to ensure the accounting books accurately reflect the company's financial position in accordance with GAAP/Ind-AS.
• Controlling Accounts Payable and Account Receivables.
• Responsible for implementing Finance Policies set by the management/Corporate Office.
• Company Vendor Management. Creation of vendor registration, asset creation, and purchase. The primary point of contact for all vendor-related transactions.
• Receivable and payable management, Liquidity management, and periodic cash flow management

Skills & Qualification:

Experience: 1-3 years in core accounting & finance 

Education: CA inter / M.com/ MBA / Graduate

Industry Type: IT Services & Consulting

Location: Lower Parel

Job Type: Full-Time

• Graduate with 1-3 years of experience in graphic designing
• Experience in designing/ developing e-learning courses
• Experience working with an LMS and course development software
• Excellent English and Hindi written and verbal communication skills
• Ability to work with a team and stakeholders at various levels of hierarchy
• Creativity
• Self-driven with the ability to work without constant supervision
• Experience in Graphic Design software - Adobe Photoshop, Canva, Illustrator, Sketch, Corel draw, etc.
• Experience in Video editing
• Self-driven with the ability to work without constant supervision

Profile Requirements:

• Excellent working knowledge of Node.js and associated frameworks such as Express,  Angular.JS and React.JS
• Good knowledge of databases like SQL/No-SQL
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Good in Data Structure and algorithms
• Basic understanding of front-end technologies, such as HTML5, and CSS3
• Understanding accessibility and security compliance {Depending on the specific project}
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Understanding fundamental design principles behind a scalable application
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
• Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit tests - Proficient understanding of code versioning tools, such as Git

Responsibilities and Duties:

• Integration of user-facing elements developed by front-end developers with server side logic
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performance applications
• Implementation of security and data protection
• Integration of data storage solutions may include databases, key-value stores, blob stores, etc.

Educational Qualification Required: