Product Support Engineer

1. Channel Sales – Trellix - Bangalore
2. Channel Sales Fortinet – Bangalore

Company Name: Savex Technologies Pvt. Ltd.

Company Website

Corporate video -                https://www.youtube.com/watch?v=AVw5UY2N-X4&;t=15s

E - Brochure -                       https://www.digitaltechmedia.in/magazine/savex/savex.html

Website -                              www.savex.in

About us -                             http://www.savex.in/about-us.php

Branch Locations -              http://www.savex.in/branch.php

Company details

Savex Technologies Pvt ltd is the 3rd largest Information and communication technology distributor in India for diverse Business sectors. They provide services like Consulting and Technical Support, Demo Lab and testing, Marketplace fulfillment services, Financial Services, Reverse Logistics & warranty Management services, Supply Services, Online Store Services. They are leading players in the IT Infrastructure, Network Solutions, Security Solutions and Cybersecurity solutions domain.

Its a seasoned company operating for the last 35 years

Location: Bangalore

Mode of Working: Work Form Office

Days of Working: 6 days a week(1st and 2nd Saturday is off;  remaining Saturdays are Half day working)

Responsibilities

Objective:

• The Channel Account Manager will be part of the sales team and will work closely with Partners, OEM Sales Team and  Business Team at Head office to develop the business. 
• He or she has to be committed and proactive to work with our sales teams and manage big as well as Run Rate SMB deals.
• The role will focus on delivering measurable results including increased revenue, market share.
• Ensure channels comply to Partner Program accreditation levels.
• Balance short term initiatives with longer term development.
• Enable sales and pre-sales people to be successful

Key Responsibilities

• Manage partners and selected end users in the region
• Build revenue and non-revenue business plans with these partners.
• Provide ongoing sales and technical trainings to these partners.
• Build marketing plans to drive incremental sales pipeline and revenues with development funds.
• Act as key channel strategist to regional sales managers within region.
• Partner with Savex and Fortinet marketing teams to drive revenue growth within region.
• Provide geographic channel coverage for the region
• Carry quarterly and annual revenue targets.

Skills Needed

Qualification: 

• College or University degree preferred. An Engineering Degree will give extra advantages.

Key Skills & Experience

• Around 5 years channel sales and territory management in networking or security sectors.  
• Experience building business and marketing plans with partners.  
• Must have experience in delivering sales training, and experience in working in a fast-paced environment with revenue responsibilities. 
• Excellent presentation skills to executives & individual contributors 
• Excellent written and verbal communication skills 
• Candidate must thrive in a fast-paced, ever-changing environment.
• Competitive, Self-starter, Hunter-type mentality.

Technical Product Support Specialist

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

🚀 We Are Hiring | Salesforce US Consulting Sales – Business Development Manager

We’re actively looking for a Business Development Manager with proven experience in Salesforce Consulting Sales, specifically targeting the US market. This is a full-time, onsite role for individuals who are passionate about enterprise sales and building long-term client relationships within the Salesforce ecosystem.

🔍 Role Overview:

Position: Business Development Manager – Salesforce Consulting Sales

Industry: IT Services / Salesforce Consulting

Location: Onsite – Noida, Sector 62 (NCR region)

Working Days: Monday to Friday (5 days working)

Experience Level: 3–7 years in Salesforce sales, with at least 2+ years in consulting services sales for the US market

✅ Mandatory Requirements:

Must have hands-on experience selling Salesforce Consulting Services (implementation, customization, integration, support, etc.)

Strong understanding of Salesforce ecosystem and partner network

Experience in end-to-end sales cycles, including lead generation, prospecting, client meetings, proposal building, and closing deals

Demonstrated success in selling to US-based clients (preferably SMBs and mid-enterprise)

Should not be limited to Salesforce product/license sales – consulting services sales is essential

📚 Training & Support:

Structured onboarding and domain-specific training will be provided

Ongoing support from technical pre-sales and delivery teams to help close deals

🎯 Key Responsibilities:

Identify and qualify new opportunities for Salesforce consulting services in the US market

Build and maintain a strong sales pipeline and client relationships

Collaborate with delivery and technical teams to ensure alignment on client needs and expectations

Actively participate in RFPs, proposals, and client presentations

Maintain and update CRM records with accurate sales data and progress

💡 What We’re Looking For:

Excellent communication and presentation skills

Strong client engagement and consultative selling approach

Passion for technology, business consulting, and continuous learning

Self-motivated, target-driven, and able to work independently in a fast-paced environment

📣 Referrals Welcome!

If you know someone with the above experience, especially in Salesforce consulting sales for the US market, we’d love to connect. Please feel free to share referrals or tag potential candidates.

Let’s build success together – one Salesforce solution at a time!

• B.E in computer science or related fields.
• Hand-on development experience with web & database technologies (MS SQL).
• Excellent programming & communication skills Strong problem solving, judgmental, and decision-making skills.
• Ability to work at the tactical and strategic levels of IT initiatives.
• Impressive hands-on experience in .Net technologies. Impressive hands-on experience and knowledge with C#, SQL, JSON, XML, Win Forms & MVC, Angular, JavaScript, jQuery , HTML/CSS.
• Self-Motivated, flexible & Innovative.

JOB DESCRIPTION:

 Roles and Responsibility :

• Lead and build the team in development
• Participate in the technical design of projects we made for our Clients
• Supervise and write efficient and reliable code; use best practices with our team
• Organize and participate code reviews
• Setup unit and integration tests
• Architecture and design of reusable server components
• Developing high performing REST APIs for application functionality
• Develop and maintain scalable server architecture serving millions of users every day.
•  

Must Have Skill Sets :

• Should have 5+ years of experience in Mobile/web server and application development
• Mandatory: Strong development skills in Python ,Node.js, Typescript, Django Rest Framework, Linux, MongoDB
• Experience with client technologies like JavaScript, CSS3, HTML5, bootstrap, Angulars, React, Android App a plus
• Strong knowledge of data structures and computer fundamentals
• An ability to refract and understand large and separate code bases
• Experience with third-party libraries and APIs
• Forward-looking on potential technology choices
• Experience in building highly scalable, reliable systems
• Team handling experience.