

Profile: Product Support Engineer
š“ Experience: 1 year as Product Support Engineer.
š“ Location: Mumbai (Andheri).
š“ 5 days of working from office.
Skills Required:
š· Experience in providing support for ETL or data warehousing is preferred.
š· Good Understanding on Unix and Databases concepts.
š· Experience working with SQL and No-SQL databases and writing simple
queries to get data for debugging issues.
š· Being able to creatively come up with solutions for various problems and
implement them.
š· Experience working with REST APIs and debugging requests and
responses using tools like Postman.
š· Quick troubleshooting and diagnosing skills.
š· Knowledge of customer success processes.
š· Experience in document creation.
š· High availability for fast response to customers.
š· Language knowledge required in one of NodeJs, Python, Java.
š· Background in AWS, Docker, Kubernetes, Networking - an advantage.
š· Experience in SAAS B2B software companies - an advantage.
š· Ability to join the dots around multiple events occurring concurrently and
spot patterns.

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Looking for an experienced Product Manager to work in abroad countries who is passionate about building products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the companyās vision and strategy.
Key Responsibilities:
Product Strategy and Vision:
- Develop and communicate a product vision and strategy aligned with the company's overall business objectives.
- Conduct market research, gather customer feedback, and analyze trends to inform the product roadmap.
- Define product goals and key performance indicators (KPIs) to track success.
Product Roadmap:
- Create and maintain a detailed product roadmap, setting priorities based on customer needs, business goals, and resource constraints.
- Balance short-term needs with long-term vision and strategic goals.
Cross-functional Collaboration:
- Work closely with engineering, design, and marketing teams to ensure successful product development and launch.
- Facilitate communication between stakeholders, ensuring everyone is aligned on product requirements, timelines, and goals.
Product Development:
- Write clear and actionable product requirements (PRDs) and user stories.
- Define features, prioritize enhancements, and manage the product backlog.
- Ensure the product development process is efficient and follows Agile or other relevant methodologies.
Customer Focus:
- Conduct user research, surveys, and interviews to understand customer pain points and gather feedback.
- Analyze data and product usage to identify opportunities for improvement or new features.
- Develop customer personas and use cases to guide product decisions.
Go-to-Market Strategy:
- Work with the marketing and sales teams to create product launch strategies, including pricing, messaging, and promotional campaigns.
- Train internal teams on product features and benefits to support successful product adoption.
Lifecycle Management:
- Oversee the product's life cycle, from ideation and design through to release, iteration, and eventual retirement.
- Monitor product performance, gather user feedback, and drive continuous improvement.
Stakeholder Management:
- Serve as the primary point of contact for product-related queries across the organization.
- Present product updates, progress, and results to senior leadership and stakeholders.
Basic Requirement :
node.js
ā¢Writing web services REST and GraphQL using node.js frameworks such as express and node SDKs
ā¢Develop low-latency, high-availability, and high-performance applications using node.js framework
ā¢Develop using microservices architecture style and asynchronous using loopback
ā¢Implementation of security such as web service authentication and data storage (such as database, key-value stores, and object storage) in the application
ā¢No other fuss only code
Required Technical Expertise
ā¢Strong proficiency in node.js, and AWS Lambda.
ā¢Experience in PostgreSQL, MongoDB, Amazon SQS, Kafka, Amazon SNS, Dynamodb, and Firebase
ā¢Experience in using node.js frameworks (such as express, StrongLoop)
ā¢Experience in asynchronous programming and use of libraries in node.js
ā¢User authentication and authorization in a microservices architecture
ā¢Integration of multiple data sources and databases into the application
ā¢Understanding of microservices and scalable architecture
ā¢Experience in creating database schemas (SQL & NoSQL) for the applications

We are looking for a Frontend Developer who would be working on the bleeding edge of technologies. We work primarily with React, Typescript and Redux.
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Responsibilities:
- Understand why a particular design was chosen and code accordingly.
- Will have to deliver clean bug-free unit-tested code with minimal guidance.
- Strive for continuous improvement by refactoring and applying best practices.
- Learn and adapt to new technologies as necessary.
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Requirements:
- Must be proficient in React, Redux, Redux Toolkit and Typescript.
- Used Typescript for React Components.
- Unit Testing, Component Testing, and Custom React hook tests with React Testing Library.
- Integration Tests with Cypress.
- Data Fetching libraries like Axios, React Query, RTK Query etc.
- Should have maintained React Components with Storybook.
- Experience contributing to open-source software will be preferred.
- Used various CSS stylings methods like CSS Modules, LESS, SCSS, Tailwind, Styled Components, Emotion etc.
- Should understand Git.
- Ability to work in a fast-paced and dynamic work environment.
- Exceptional interpersonal skills and demonstrated leadership abilities.
Job description:
- We are looking for a young and dynamic QA Intern to join our QA team and help plan testing efforts, execute test scripts, and help with installation testing, software, and web testing.
Your Roles and Responsibilities:
- Basic troubleshooting and analytical skills
- Good verbal and written communication skills (Documentation Skills)
- Attention to detail is important
- Must be proficient with computers
- Basic knowledge of software is required
- The ability to test software and question features or behavior is desirable.
You should have:
- BTech/B.E or relevant degree in Computer Science


Advanced programming knowledge using āC/C++ā language Ā·
Development exposure on Linux platform Ā·
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Experience in Implementing Data Structures / Algorithms to solve the problems
Should be able to decode the existing legacy system
Need extensive Development expereince in their career
Should be open to learn other technologies like Java & Cloud as per requirement.
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1. Developing the modules according to the business requirements
2. Taking end-to-end responsibility of developing models, architecture, and developing product features
3. Working with the front end team and ensuring that the product/features are released and tested
4. Managing Team of Interns, Tracking Milestones, ensuring products features are released on time.Ā
- Driving Customer Success Outcomes: Increasing renewals, reducing churn, identifying up-sell opportunities, influencing increased life-time-value through higher product adoption and customer health scores, and driving growth through increased advocacy and customer referenceability, for SMB customers.
- Leading the overall journey for Customer Success: Mapping the customer journey and developing interventions for each step, driving engagement with customer marketing, analyzing data and customer feedback, and continuously improving the customer experience.
- Managing Customer Success Activities such as onboarding, training, services, customer success management, support, account management, up-sells, and advocacy.
- Building and Leading a World Class Customer Success team: Recruiting, training, and managing high potential individuals including Customer Success Reps, Operations, and Support.
- Measuring the effectiveness of the Customer Success team with key goals, operational metrics, and outcomes for the team
- Technology and Systems for Effectiveness: Setting up systems and tools for managing customer relationships, tracking data, and improving referencability.
- Working Closely with customer stakeholders (Sales, Product, and Marketing) to establish a stronger customer relationship and experience
- Aligning with Product Marketing to market to existing customers and increasing engagement
- Aligning with Product Managers for driving product roadmap based on customer feedback and usage data
- Aligning with Sales for driving retention and up-sells by improving engagement and retention.
What you need to have:
- Youāve at least had aroundĀ 4-12Ā yearsĀ in customer success roles
- Exp in SAAS, handled US market and minimum 2 yrs in team handling.
- Youāve preferably worked in SaaS, Ad-Tech, and/ or Analytics, selling to the US market
- You have strong customer empathy, a desire to drive revenue and business outcomes
- You drive outcomes through persuasion, negotiation and building consensus with external and internal stakeholders
- Youāre a leader with the ability to inspire others and drive outcomes as a unit
- You have excellent communication and presentation skills
- Youāre analytical and process-oriented, with the ability to make data-aware decisions
- You have a great understanding of SaaS business models and its value drivers

Deep expertise and hands on experience in Core java
ā Hands-on experience with at least 2 years in Spring, Hibernate & Restful web services.
ā Hands-on experience with at least 3 years in GUI development using Angular/React
, HTML & JavaScript. Added advantage if worked on Angular 5 and above, NodeJS, Bootstrap, jQuery.
ā Clear understanding of Software Development life cycle and process Oriented. Would be great if worked on Agile or Continuous Delivery (CD) based projects before.
ā Good fundamentals in Core Programming, JDBC, Object Oriented design & Design patterns
ā Should have exposure to Oracle SQL. Any other DB apart from Oracle is also fine, provided the fundamentals of RDBMS are clear. Good to have experience in writing Sqls, stored procedures and functions.
ā Experience in creating & executing unit tests using test driven approach with JUnit or any other equivalent.
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