Product Support Engineer

Job Title: Principal Automation Engineer (AI)

Deltek is seeking a Principal Automation Engineer with deep expertise in AI-native test automation to help shape the quality engineering foundation Deltek’s next-generation, AI-first ERP platform for project-based businesses. This is not a role for someone who automates feature regression. It is a role for someone who can harness AI tools to build intelligent automation frameworks that reason, adapt, and self-heal.

You will be the automation architect behind Deltek’s in-house AI-native test automation platform combining Playwright with LLM-powered agents (Planner, Generator, Healer). You will extend, evolve, and industrialize this framework, integrating AI tools at every layer: test generation, self-healing selectors, LLM-as-a-Judge evaluation, and CI/CD-gated quality pipelines.

If you are fluent in Playwright, agentic AI workflows, and modern test engineering — and want to build something genuinely new rather than maintain legacy frameworks — we invite you to join our team. ERP domain knowledge is a strong plus and will accelerate your impact.

Responsibilities:

Architect and evolve the AI-native automation framework — extending Playwright-based agents with LLM-powered planning, test generation, and self-healing capabilities.

Use AI tools extensively (Claude, GitHub Copilot, LLM APIs) to design, generate, and augment automation suites — reducing human authoring effort while increasing scenario coverage.

Build and maintain Playwright agent pipelines for end-to-end workflow automation across Deltek’s Projects, Workforce Management, and Financials modules.

Integrate LLM-as-a-Judge (LLMaaJ) evaluation into the test pipeline to automatically score AI-generated outputs, detect hallucinations, and validate response quality against golden datasets.

Design and implement AI safety and correctness test cases: hallucination detection, bias testing, output guardrail validation, and behavioral consistency across edge cases.

Own the CI/CD automation pipeline (GitHub Actions / Azure DevOps) for AI-enabled releases — including regression gates, model-response validation, and automated quality dashboards in ReportPortal and Grafana.

Validate AI/ML outputs including prediction accuracy, recommendation relevance, natural-language responses, and inference API payloads.

Build and maintain golden datasets for AI drift detection, regression baselines, and LLM evaluation benchmarks.

Collaborate with Product Managers, AI/ML Engineers, and QE leads to define AI feature release quality gates and automation coverage targets.

Mentor QE team members on AI-assisted automation patterns, agentic testing concepts, and framework best practices.

Contribute to test strategy for data migration validation of schema fidelity and record correctness.

Qualifications:

BS/MS degree in Computer Science, Software Engineering, or a related field.

Relevant certifications in software quality, AI/ML, or cloud engineering are advantageous.

Experience:

8+ years of experience in test automation engineering, with at least 3+ years working with AI/LLM-based systems or agentic automation frameworks.

Proven hands-on experience with Playwright — including Playwright agents, fixtures, and API testing integration.

Demonstrated experience using AI tools (Claude API, OpenAI, GitHub Copilot, or equivalent) to accelerate test authoring, framework design, or output evaluation.

Track record of designing and implementing AI-based automation solutions — not just using automation tools, but building the frameworks others use.

Experience integrating automation into CI/CD pipelines (GitHub Actions, Jenkins, or Azure DevOps).

Experience with performance, scalability, or data-drift testing of AI features in production or pre-production ERP contexts.

ERP domain knowledge (Project Accounting, Financials, Payroll, Time & Expense) is a strong plus and will significantly accelerate onboarding and impact.

Good-to-Have Skills:

Familiarity with Ajera, Costpoint, Vantagepoint, or comparable project-based ERP systems.

Understanding of LLM fine-tuning, RAG pipelines, vector databases, and embeddings from a QA/validation perspective.

Experience building or working with self-healing automation frameworks or AIOps tooling.

Exposure to security testing for AI systems — prompt injection, output sanitization, guardrail bypass testing.

Familiarity with data privacy and compliance frameworks in AI-enabled enterprise software.

Technical Qualifications:

Deep, hands-on proficiency with Playwright — including agentic patterns, multi-step workflow automation, and integration with LLM backends.

Proficiency in TypeScript and/or Python for building automation frameworks, AI evaluation utilities, prompt-testing harnesses, and data-driven test pipelines.

Strong understanding of LLM/ML concepts from a QA perspective: prompt engineering, hallucination detection, output scoring, explainability validation, behavioral consistency testing.

Experience with REST and GraphQL API testing, including automated evaluation of LLM inference API payloads and AI-generated JSON responses.

Familiarity with ReportPortal, Grafana, or equivalent for test execution dashboards and quality metric visualization.

Strong SQL skills for data validation, training dataset verification, and ERP data pipeline testing.

Working knowledge of GitHub Actions and Azure DevOps (ADO/TFS) for CI/CD pipeline integration and issue tracking.

Good understanding of Agile/Scrum practices and AI model release cycles — shadow mode, A/B comparison, phased rollout validation.

Soft Skills:

Framework-builder mindset: thinks in systems, not scripts — builds what others use rather than executing what others built.

Strong communication skills: able to explain AI validation concepts clearly to engineers, product managers, and QE team members.

High ownership and self-direction: identifies automation gaps proactively and drives coverage improvements without waiting to be asked.

Collaborative and generous with knowledge: invests in mentoring team members and raising the team’s automation maturity.

Continuous learner: actively tracks the evolving AI tooling ecosystem and brings new techniques into the framework.

Able to manage multiple priorities in a fast-paced, distributed team environment.

Join Deltek and be at the forefront of how modern ERP quality engineering is done. You will help build the AI driven current automation framework into an industry-leading AI-native automation platform — combining Playwright agents, LLM-powered test generation, self-healing infrastructure, and intelligent quality gates.

Location : Mumbai lower parel

JD Summary

WordPress Developer

PHP / jQuery

Custom Plugin Development

Page Builder (looks like "Page Builder" or page customization)

Security

Manage existing application/project

HTML will provide (possibly HTML to WordPress conversion)

WFO (Work From Office)

Requirements

Experience

• 5+ years of professional experience in implementing MLOps framework to scale up ML in production.
• Hands-on experience with Kubernetes, Kubeflow, MLflow, Sagemaker, and other ML model experiment management tools including training, inference, and evaluation.
• Experience in ML model serving (TorchServe, TensorFlow Serving, NVIDIA Triton inference server, etc.)
• Proficiency with ML model training frameworks (PyTorch, Pytorch Lightning, Tensorflow, etc.).
• Experience with GPU computing to do data and model training parallelism.
• Solid software engineering skills in developing systems for production.
• Strong expertise in Python.
• Building end-to-end data systems as an ML Engineer, Platform Engineer, or equivalent.
• Experience working with cloud data processing technologies (S3, ECR, Lambda, AWS, Spark, Dask, ElasticSearch, Presto, SQL, etc.).
• Having Geospatial / Remote sensing experience is a plus.

About Vomyra:

We build Voice AI agents that answer business calls 24×7 for restaurants, hotels, spas, education centres, and service businesses. No more missed calls → higher revenue → better customer experience.

Role Overview:

You will own the full sales cycle: prospecting → demo → trial → closure. You’ll directly work with the founder, sell to SMB/MSME owners, and help them adopt Voice AI.

What you’ll do

Generate qualified leads through LinkedIn, WhatsApp outreach, and cold calling

Run product demos and explain value clearly to business owners

Convert trials to paid plans

Manage a predictable pipeline and follow-up rigor

Hit weekly KPIs (demos, trials, conversions)

Maintain CRM hygiene and report performance

Gather market insights, objections, and help improve messaging

Must-haves

2–5 years of SaaS / Cloud / IVR / Telephony sales

Strong communication in English + Hindi

Experience selling to SMEs/MSMEs (restaurants/hotels/spas = bonus)

High activity mindset: outreach, follow-up, hustle

Comfort with demos, objections, pricing conversations

Proven consistency in hitting targets

Good-to-haves

Experience with Exotel, MyOperator, Ozonetel, Airtel Tata Reliance Jio

Exposure to GenAI or Voice AI products

Startup or zero-to-one environment experience

Ability to work in fast cycles with direct founder access

What we offer

Competitive base + aggressive incentives

Fast growth: work directly with founder, own accounts

Flexible remote-friendly culture

Opportunity to be early in a rapidly growing Voice AI category

Location

Remote / Delhi-NCR preferred

Key Responsibilities:

• Minimum of 7+ years of experience in IT sales.
• Develop and execute sales strategies to generate new business opportunities and expand client base within the US staffing market.
• Identify and target potential clients through proactive prospecting, networking, and cold-calling efforts.
• Build and nurture strong relationships with key decision-makers and stakeholders at client organizations.
• Understand client staffing needs, requirements, and challenges to provide tailored workforce solutions.
• Collaborate with internal recruitment teams to align staffing solutions with client demands and expectations.
• Prepare and deliver compelling sales presentations, proposals, and pitches to prospective clients.
• Negotiate contract terms, pricing, and service agreements to ensure mutually beneficial outcomes.
• Monitor market trends, competitor activities, and industry developments to identify opportunities for growth and differentiation.
• Maintain accurate and up-to-date records of sales activities, client interactions, and revenue forecasts using CRM systems.
• Meet or exceed sales targets, quotas, and KPIs established by the company.

Qualifications:

• Bachelor's degree in Business Administration, Sales, Marketing, or related field.
• Proven track record of success in B2B sales, preferably within the US staffing or recruitment industry.
• Strong understanding of the US staffing market, including industry trends, client needs, and competitor landscape.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced, target-driven environment.
• Proficiency in CRM software and Microsoft Office suite.
• Willingness to travel as needed.

• Sound knowledge in Agile Methodology ( Lean,Agile,Scrum,SAFe) Proven servant leadership
• Conflict resolution capability
• Building high performance Teams
• Identify impediments and eliminate in a timely fashion.
• Experienced working with Mobile App/Web/ Backend development teams.
• Deliver projects in challenging circumstances

• Good Experience in C# and SQL Server.
• Strong knowledge of .NET web framework includes ASP.NET, ASP.NET MVC, .NET Core , Web API, ASPX, LINQ ,WCF, HTML, JavaScript, jQuery, AJAX and CSS.
• Experience with user interface design and prototyping.
• Experience in designing, developing, and deploying Web Service apps or Azure-hosted equivalents.
• Understanding of object-oriented and service-oriented application development techniques and theories.
• Experience with debugging, performance profiling and optimization.
• Experience with source control management systems and deployment environment.
• Familiarity with writing unit tests and micro services.
• Ability to take a project from start to finish with or without supervision.
• Azure Technologies Desired.
• Strong analytical and communication skills with both internal team members and external business stakeholders.