Product Support Engineer

NOTE- This is a contractual role for a period of 3-6 months.

Responsibilities:

● Set up and maintain CI/CD pipelines across services and environments

● Monitor system health and set up alerts/logs for performance & errors ● Work closely with backend/frontend teams to improve deployment velocity

● Manage cloud environments (staging, production) with cost and reliability in mind

● Ensure secure access, role policies, and audit logging

● Contribute to internal tooling, CLI automation, and dev workflow improvements

Must-Haves:

● 2–3 years of hands-on experience in DevOps, SRE, or Platform Engineering

● Experience with Docker, CI/CD (especially GitHub Actions), and cloud providers (AWS/GCP)

● Proficiency in writing scripts (Bash, Python) for automation

● Good understanding of system monitoring, logs, and alerting

● Strong debugging skills, ownership mindset, and clear documentation habits

● Infra monitoring tools like Grafana dashboards

About Wissen Technology

Wissen Technology, established in 2015 and part of the Wissen Group (founded in 2000), is a specialized technology consulting company. We pride ourselves on delivering high-quality solutions for global organizations across Banking & Finance, Telecom, and Healthcare domains.

Here’s why Wissen Technology stands out:

Global Presence: Offices in US, India, UK, Australia, Mexico, and Canada.

Expert Team: Wissen Group comprises over 4000 highly skilled professionals worldwide, with Wissen Technology contributing 1400 of these experts. Our team includes graduates from prestigious institutions such as Wharton, MIT, IITs, IIMs, and NITs.

Recognitions: Great Place to Work® Certified.

Featured as a Top 20 AI/ML Vendor by CIO Insider (2020).

Impressive Growth: Achieved 400% revenue growth in 5 years without external funding.

Successful Projects: Delivered $650 million worth of projects to 20+ Fortune 500 companies.

For more details:

Website: www.wissen.com 

Wissen Thought leadership : https://www.wissen.com/articles/ 

LinkedIn: Wissen Technology

We are seeking a highly skilled Azure Cloud professional to manage, design, and engineer scalable and secure cloud infrastructure on Microsoft Azure. The ideal candidate will have a strong background in cloud infrastructure, system administration and architecture design.

Responsibilities: 

• Manage and maintain Azure resources including Virtual Machines, Virtual Networks, Storage Accounts, Azure AD, and Resource Groups.
• Monitor and optimize resource usage and performance.
• Implement and manage backup, disaster recovery, and high availability.
• Ensure security and compliance using Azure Security Center, Defender, and Azure Policies.
• Design scalable, resilient, and cost-effective cloud architectures aligned with business goals.
• Define and document Azure architecture standards, governance models, and best practices.
• Collaborate with stakeholders to translate business requirements into technical solutions.
• Plan and lead cloud migration strategies from on-premises or other cloud providers to Azure.
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Required Skills & Qualifications:

• 5–10 years of experience with Microsoft Azure platform in admin, architect, or engineer roles.
• Strong understanding of networking, identity, security, and governance in Azure.
• Hands-on experience with Azure IaaS, PaaS, and hybrid cloud environments.
• Proficiency with PowerShell, Azure CLI, and scripting for automation.
• Experience in monitoring and performance tuning using Azure Monitor, Log Analytics.
• Familiarity with Azure Cost Management and optimization strategies.

Preferred Qualifications:

• Microsoft certifications such as:
• AZ-104: Microsoft Azure Administrator
• AZ-305: Azure Solutions Architect Expert
• AZ-400: Azure DevOps Engineer Expert
• Knowledge of compliance standards (ISO, HIPAA, etc.)
• Experience with hybrid infrastructure (on-prem + Azure)
• Familiarity with other cloud platforms (AWS, GCP) is a plus.

Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 200+ employees & helping 1000+ Customers across 75+ Countries. We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 32 Million USD in funding including our latest Series B round.

The Role

As a Technical Leas Full Stack Engineer at Sprinto, you will play a pivotal role in our dynamic and collaborative team. You are not just a coder; you are a problem solver and a versatile programmer who thrives in a cross-functional environment. The role requires hands-on experience and a willingness to contribute across various aspects of the development process.

Responsibilities

• Utilize your extensive programming experience, with a minimum of eight years in a professional setting, preferably within a small team.
• Demonstrate flexibility by not adhering strictly to a specific programming language, editor, or libraries. Embrace a holistic approach to software development by seamlessly transitioning between frontend, backend, and infrastructure tasks.
• Lead the team in technical guidance and architectural decisions, providing mentorship and direction to other engineers.
• Assume a leadership role during system challenges and contribute to effective problem resolution.
• Apply a discerning eye to identify and address premature over-engineering, ensuring projects progress efficiently. Recognize the long-term consequences of programming choices and navigate trade-offs to optimize solutions.
• Understand that code serves the business/customer problem it aims to solve. Thrive in making informed trade-offs that efficiently address these problems.
• Drive the development of best practices, coding standards, and architectural principles within the team.
• Foster a collaborative and inclusive engineering culture, encouraging continuous learning and professional growth.

Requirements

• A minimum of eight years of professional programming experience, preferably within a small team environment.
• Proven ability to work across boundaries, be it frontend, backend, or infrastructure. Avoid pigeon-holing and embrace a holistic approach to software engineering.
• Recognized by peers for technical expertise and leadership in making architectural decisions. Being the go-to person in challenging situations within your current team.
• Ability to identify premature over-engineering and foresee long-term consequences of programming choices. Make informed decisions to optimize project timelines and outcomes.
• Understanding that code is a tool in the service of solving business/customer problems. A willingness to make trade-offs that efficiently address these issues.
• While not mandatory, familiarity with our tech stack (Node.js, Next.js, React, Relay, Apollo-GraphQL, Postgres, Heroku) is a bonus. Share your insights on the pros and cons of our tech stack in your application.
• Proven experience in leading and mentoring other engineers, fostering a collaborative and productive team environment.

Benefits

• Remote First Policy
• 5 Days Working With FLEXI Hours
• Group Medical Insurance (Parents, Spouse, Children)
• Group Accident Cover
• Company Sponsored Device
• Education Reimbursement Policy

• 2-7 years of total experience in Product Development.

• BE/BTech or any relevant degree with a background in consumer internet products
• 2-4 years’ experience delivering highly successful and innovative products with your fingerprints all over them - you’re extremely proud of what you’ve accomplished
• You carry the optimum blend of business, creativity (UI/UX) and technology.
• You are hands-on and go-getter to build & enhance your product through team work.
• You are on a constant drive to expand the product through research & stitching new partnerships.
• Person from a travel & accommodation background will be preferred.
• You’re expected to be a polymath who can bring ideas and analogies from different domains to solve a problem. You should be able to understand third or fourth level metrics.
• Stellar design instincts and product taste
• Finger-tippiness with data: you just go get the data you need with no muss/fuss and can whip it into an insightful story with no help. You know how to leverage data to make decisions without getting stuck in analysis paralysis.
• Grittiness: You never hesitate to roll up your sleeves and tackle something hands-on, you persevere when others fall away.

• Hands on experience on MS Excel is preferred.
• Most importantly, you should be fun to work with.

• You’ll be responsible for absorbing all the complexities of the domain and make simple, elegant and polished products for our users. You’ll have to learn and unlearn fast across domains.
• You’ll be working closely with the engineers, designers and analysts who care deeply about their product. You should be able to quickly build rapport with them. Persuasiveness is more valued here than authority.
• You’ll be owning product charters and would be responsible for every delivery. Your product charter will change as we evolve.
• You should be able to understand macro changes in the market and identify potential opportunities and risks. You should be able to plan features in smaller sprints while keeping an eye on the larger vision.
• You’ll be extremely meticulous and prudent in testing every feature that goes out. We ship high quality software.
• You’ll be the internal evangelist of the product who will go to everyone and help them understand why we should build a feature.

• Strong written and verbal communication skills. 
• Ability to work independently and meet tight deadlines.
• Team player who can adapt to new and evolving processes.