Business Development Associate

🚀 Hiring: SAP Vistex Consultant

📍 Locations: Pune | Mumbai | Bangalore | Gandhinagar

🧠 Experience: 6+ years in SAP Vistex

🏢 Company: Synexc (Hiring for Capgemini)

✅ Requirements:

• Minimum 6 years of hands-on experience in SAP Vistex
• Expertise in Incentive Management, Rebates, Chargebacks, and Claims Processing
• Strong integration experience with SAP SD/MM
• Should have done at least 1 full-cycle implementation
• Good understanding of Vistex modules like Deal Management, Pricing, and Contract Setup
• Support & Enhancement project experience preferred
• Excellent communication skills and ability to interact with clients

Job Title: Senior Developer – ServiceNow (TSM/CSM – Telecom Domain)

Role Overview:

We are seeking a highly skilled Senior ServiceNow Developer with a strong background in either Telecommunication Service Management (TSM) or Customer Service Management (CSM), with hands-on telecom domain experience. This is a technical lead role focused on developing scalable, maintainable ServiceNow applications and integrations tailored for communication service providers (CSPs).

The ideal candidate will have at least 5 years of experience in ServiceNow development, solid scripting and integration expertise, and deep understanding of ITIL processes and telecom service modeling.

⚠️ Note: We are specifically looking for candidates with practical experience in CMDB development and the TSM/CSM domain. Prior candidates with limited hands-on experience or inability to demonstrate scripting proficiency will not be considered.

Key Responsibilities:

• Lead configuration and customization of ServiceNow modules – primarily TSM (Change, Problem, Incident, Service Order Management, Technical Catalog, Inventory) or CSM in telecom use cases
• Work closely with architects and business analysts to implement solutions aligned with CSDM, telecom data models, and TM Forum frameworks
• Develop REST/SOAP-based integrations with external OSS/BSS platforms, network management systems, and other IT tools
• Write clean, efficient JavaScript-based scripts (Business Rules, Script Includes, UI Policies, Client Scripts, etc.)
• Build and manage Service Portals, Catalog Items, and associated workflows using Flow Designer and IntegrationHub
• Design and implement CMDB structures relevant to telecom resources (CFS/RFS layers) and manage relationships via CI classes
• Implement automated testing (ATF) and follow CI/CD best practices using update sets and DevOps tools
• Troubleshoot complex production issues across TSM/CSM workflows and propose platform optimizations
• Mentor junior developers and contribute to platform documentation, review processes, and governance best practices

Required Skills & Experience:

• 5+ years of ServiceNow development experience, with a minimum of:
• 2+ years in ServiceNow TSM (preferred)
• Or CSM module experience with telecom domain projects
• Deep expertise in ServiceNow APIs, custom scripting, and REST/SOAP integrations
• Strong understanding of telecom service modeling (CFS/RFS/resource mapping)
• Hands-on experience with:
• CMDB and CSDM modeling for telecom services
• Incident, Change, Problem, Case Management workflows
• Service Portals, Business Rules, Client Scripts, UI Policies
• Experience implementing Service Order Management, Service Inventory, and Technical Catalog in telecom
• Familiarity with TM Forum APIs and standards (eTOM, SID, TMF620, TMF641)
• Knowledge of ITIL processes and best practices for support and service delivery

Preferred Qualifications:

• ServiceNow Certifications:
• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Certified Implementation Specialist – TSM or CSM
• Prior experience with OSS/BSS systems like Amdocs, Netcracker, Ericsson, or Nokia
• Exposure to 5G, SDN/NFV, network slicing, or cloud-native network architectures
• Experience with Automated Test Framework (ATF), Scoped Apps, and UI Builder

⚠️ Important Candidate Evaluation Notes:

• Candidates must demonstrate hands-on experience in:
• TSM or CSM in a telecom setting
• CMDB development and customization
• Scripting and API development (evaluated during technical screening)
• Candidates unable to clearly articulate their work in TSM/CSM modules or complete basic script evaluations will not move forward

Job Description:

The Purchase Manager will lead and oversee the procurement process for our real estate and construction projects. The ideal candidate should possess 8-15 years of procurement experience, with a strong focus on the construction and materials industry. We offer a competitive salary reflective of industry standards.

Responsibilities:

Procurement Planning:

·       Collaborate with project managers to comprehend procurement requirements.

·       Gain a thorough understanding of the requirements and technical requirements of the product or service.

·       Develop procurement plans for timely and cost-effective material, equipment, and service procurement.

·       Conduct market research to identify potential suppliers and maintain a robust supplier database.

Supplier Management:

·       Evaluate suppliers based on quality, reliability, and cost-effectiveness.

·       Negotiate and manage supplier contracts.

·       Monitor supplier performance, resolving any issues promptly.

·       Cultivate strong relationships with suppliers for material and service availability.

·       Updating of supplier database with the latest entrants and the evolving technologies relevant to the industry

Purchase Order Management:

·       Review and convert purchase requisitions into accurate and complete purchase orders.

·       Monitor and track purchase orders to ensure on-time delivery.

·       Coordinate with project teams and suppliers to resolve delivery or quality issues.

Cost Management:

·       Analyze market trends, prices, and supplier performance for cost-saving opportunities.

·       Implement cost control measures without compromising quality.

·       Conduct periodic audits for compliance with procurement policies.

·       Analyze every material or product to ensure the pricing is appropriate for the product procured.

Inventory Management:

·       Manage inventory levels for optimal stock availability.

·       Coordinate with warehouse and project teams to track and reconcile inventory.

·       Implement inventory control measures to minimize stock-outs and excess inventory.

Compliance and Documentation:

·       Ensure compliance with company policies, procurement regulations, and applicable laws.

·       Maintain accurate procurement records and documentation.

·       Prepare reports and provide updates on procurement activities to management.

Qualifications:

·       8 - 15 years of procurement experience in the real estate or construction industry.

·       Residential purchase experience is essential.

·       Strong Proficiency in MS Office (Excel, Word).

·       Experience in preparing MIS reports as per management requirements.

·       Strong knowledge of procurement processes, vendor management, and supply chain management.

·       Excellent negotiation and communication skills.

·       Proficient in procurement software (ERP) and other relevant tools.

·       BE, BTech or Master's degree in Business Administration, Supply Chain Management, or a related field (preferred).

·       Good Analytical skills to review the quotations and understand the intricacies.

·       Financial acumen to grasp the impact of procurement decisions on the overall budget.

·       Strategic thinking to develop and implement cost-effective procurement plans that align with the organization's goals.

·       Maintaining ethical standards in procurement practices ensures transparency, fairness, and integrity, which is crucial for long-term success and cost management.

·       Being adaptable to changes in the market, industry regulations, or organizational priorities allows for agility in adjusting procurement strategies for optimal cost management.

·       Good understanding on National Building Code (NBC) of construction

• Working with business teams across the company to define requirements and high-level process/ system solutions, leading cross-functional teams (10-25) and managing the timelines for field sourcing teams to support sourcing and on-boarding of supply
• Working on strategies to acquire supply for existing business and new product lines and executing through field teams
• Driving margins improvements by improving supply acquisition cost
• Improving driver engagement and adoption to technology
• Regularly communicating with senior management and clients on status, risks and change control
• Defining KPIs/ KRAs on which would form the base for different processes

Desired Candidate Profile

• Graduates from Tier 1/2/3 engineering colleges and/or Tier 2/3 management colleges
• 2-10 years of frontline operational experience in B2B domain at a city/hub level
• Ability to adapt quickly to a new environment    

• Participate in full machine learning Lifecycle including data collection, cleaning, preprocessing to training models, and deploying them to Production.
• Discover data sources, get access to them, ingest them, clean them up, and make them “machine learning ready”. 
• Work with data scientists to create and refine features from the underlying data and build pipelines to train and deploy models. 
• Partner with data scientists to understand and implement machine learning algorithms. 
• Support A/B tests, gather data, perform analysis, draw conclusions on the impact of your models. 
• Work cross-functionally with product managers, data scientists, and product engineers, and communicate results to peers and leaders. 
• Mentor junior team members 

Who we have in mind:

• Graduate in Computer Science or related field, or equivalent practical experience. 
• 4+ years of experience in software engineering with 2+ years of direct experience in the machine learning field.
• Proficiency with SQL,  Python, Spark, and basic libraries such as Scikit-learn, NumPy, Pandas.
• Familiarity with deep learning frameworks such as TensorFlow or Keras
• Experience with Computer Vision (OpenCV),  NLP frameworks (NLTK, SpaCY, BERT).
• Basic knowledge of machine learning techniques (i.e. classification, regression, and clustering). 
• Understand machine learning principles (training, validation, etc.) 
• Strong hands-on knowledge of data query and data processing tools (i.e. SQL) 
• Software engineering fundamentals: version control systems (i.e. Git, Github) and workflows, and ability to write production-ready code. 
• Experience deploying highly scalable software supporting millions or more users 
• Experience building applications on cloud  (AWS or Azure) 
• Experience working in scrum teams with Agile tools like JIRA
• Strong oral and written communication skills. Ability to explain complex concepts and technical material to non-technical users